Snapdeal.com Complaints & Reviews

Order ID: [protected],
Hi, I want to update the address of the order placed.
Can you please get in touch so as to update my address,
PS. i do not want to cancel the order, it's just that I placed to a wrong address and wont be able to collect it.
i would like to do it asap so that i dont end up losing the product and the money
Thanks

I had order a Asus R558uq laptop from snapdeal amounting 44, 999 via debit card payment mode and I have cancelled my order before the order is shipped but still money is not refunded. Snapdeal promises for instant refund but i bekueve ut is fake because its already been 4 days but still not refunded, i had a lot of trust on snapdeal but by this act it broke the complete trust for a middle class consumer. No one from my locality is going ing to buy anything from snapdeal.

If i don't receive my money in 5 days i will forced to file a complaint against snapdeal in consumers court and have to report about this to media.

Snapdeal unable to take action on their courier partner of ecom xpress. So now i want file a case against snapdeal because the courier boy was unable to deliver my product. But snapdeal not responding with my issue i called 3 times. But no action. Courier boy then only the product will deliver when we go to near their legs. Oterwise they go without deliver the product.

I purchased two set of sennheiser cx 275s in earphones from Snapdeal on 25 June. It was the craziest deal online. After four days i received a call from the delivery boy that my order has been arrived from snapdeal I received my order and paid him Rs- 2598/- . When I opened the package, i found two completely different earphones from which I have ordered one is of sennheiser cx 300 ii and the other is of sennheiser cx 400 ii. They have not only sent me different models but also fake products as there are no invoice in the box and QR codes on the Product’s package. I immediately made contact to snapdeal helpline and complained for the inconvenience caused to me and also told them to whether refund or replace it. The next day, i get an email saying ‘Your Order has been cancelled.’ They even have cancelled my order after I have lodged a complaint about the issue.

I called their customer care again and asked what the issue is and why am I not getting a refund. The lady said ‘as per our records, your order is not dispatched yet and has been cancelled from our end and we requested you to please contact the seller if you are facing any issues with the delivered product. We can’t help you. You have to buy again’. They just simply refused to refund/replace my order. I have contacted customer care and mailed so many times but they never willing to give the refund. This really pissed me off.
Least bothered about my money paid to them, but they can't fool customers by claiming it to be an original product & then sending a fake one. Do not buy anything from Snapdeal, just because they offered a crazy deal. It’s a cunning ploy.

P.S: I am not endorsing any brand. Just sharing my personal opinions on the current e-commerce market scenario.
I have pictures of what was delivered...But there's no provision to post them here...

Dear sir/mam,

I bought this ph. (Leeco le2 rose gold) which imei no. [protected] on 13 june 2017, invoice no. S20206/17-18/18950. I booked this ph. From snapdeal, i got the package 15/6/16, in first two week phone was working fine but from 3rd of july i am facing problem with my phone its not getting charged from any charger and charger i got along with phone is working fine. Now my phone is completely switch off due to not charging issue, and i am trying to contact your authorised service centre in faridabad pin no.121001 all service centre address in faridabad provided on net are closed and also trying to contact on your customaer care no.[protected], but unable to contact. Now i want replacement of this mobile phone.
Please reply asap.

Best regrads,
Kailash khanduri
[protected]

Redmi note 3 mobile screen has been damaged ..I want to replace that... and my warranty date is not completed... so i want to exchange my mobile...and i to exchange this mobile...i bought another mobile idea that...
MY ORDER NO: [protected]
I HAVE REPAIRED MY MOBILE PHONE USING WARRANTY
...

I recently ordered a perfume from snapdeal. Order Id [protected] and invoice number S69D24/1000079. Seller is by the same Skyline sales. When I received the package and started to open it I noticed the box was slightly damp and smelling of perfume. Once I completely opened the box and got the perfume out I saw it was open from the nozzle as can be seen in the pics. The bottle was completely empty. I am highly dissatisfied with the product sent across to me. I have initiated the replacement procedure and my ticket id is 42844169. I read somewhere that perfumes come under non replaceable items. This is highly unacceptable since I received a completely damaged product. I request you to send me a replacement or else I will be forced to take up my case in consumer forum.

As I make a purchase Moto G 5 order number. [protected] and received on[protected] but it was used and old phone.
This such a very bad experience being one the biggest online market.
please refund the amount as per the bills.

Name: Saleem
Invoice No. SA892B/1000142
Invoice Date:[protected]
Item Code: HG1283806

Pnone Number: [protected]
Regards,
Mohd Saleem

I was ordered wifi receiver on dated 03/07/2017
and i make my payment completed.
but your custor service care said me that my order hasa been cancled due to incomplete payment .
i also make an complaint about that on 05/07/2017
but my complaint not solved still .
my complaint number is 42819220
my Order ID: [protected]
my contact number [protected]

I want to return my mobile cover because the item is different and big also.

Ordered leeco phone - had issues on day1 - your engineer also verified the defect -after n calls/mails you finally pickup back - after few weeks and numerous calls/mails not even a single response about refund.

Sent a mail to kunal & rohit as well & awaiting response.

Check your emails to understand my frustration.
I am going to do following (starting monday 10th july) if this is resolved immediately:
1. Police complaint.
2. Social media campaign.
3. Spread this in bangalore it community.

I orderd a mobile phone nokia 112 which order id is [protected] and invoice no. Is S9A94D/16-17/1654 my invoice date is[protected] but after using 4 month it became off and it did not on again. When i go to nokia service center they inform me that this phone imei no is used last 2 year.so nokia care denied to any warranty for this mobile phone. By. Pukhraj. Mobile no. [protected]. Email id. [protected]@gmail.com

Hi snapdeal team.
I m ur custmer from last 5 years.
Recently i order a watch ( set of three watches )...
But on delivery time i get only one.
Even after delivery i received a msg from ur team i.e. ur iik analog clock(set of three).is delivered successfully.
So give me a call.
All o[censored]r custmer care no. Are not available.
Kindly help me please...
Call me once.


Vikram chauhan
[protected]

I have placed an order with snapdeal of skmei analog digital FS1016 with reference to order no. Order ID: [protected]. I have made replacement request in Snapdeal . But they rejected this request because say that is sellers product & replacing by the seller. I try to call seller with refer no. to [protected] & e-mail [protected]@live.com but is not contactable. So i request Snapdeal to for refund my money. Snapdeal not give any refund or replacement. Please help me in this matter.

My registered no. is [protected].my neft details are S.B.I. A/C.-[protected]. I.F.S. Code-SBIN0005936
Arjun singh tomar

i have mailed my details 10 times even then i m receiving the messages that my details are not with u.most disterous company u r . i m cling u daily even then i m nt getting my refund

I have purchased HTC 10 mobile on dtd 11 may 17 cost of 20k from SNAPDEAL, bcs of some problem I had retured the product in 19 May 2017 and snapdeal received the same. but i have not received refund yet. I had visited them Mumbai address which located at Andheri and Malad but that was fake address. SNAPDEAL denied to give refund as well as the product.
I request to all my friends who are going to buy online product. Please don't purchase from snapdeal.
Snapdeal is fraud website. They cheated to customers.

Snapdeal delivered wrong product and no follow up.I have asked for refund but no response from Snapdeal.

They schedule a service engineer visit but no one has visited.even help center is also not responding.

Snapdeal is also updating the date and time whenever we check the status of order number.

It update the status with latest date and time so that consume will be in false impression that some thing is going on.

Please see the date and time of Status:

Service visit scheduled Request :Last updated at 11:54:23 AM, Today

I have attached a screen shot which show that how snapdeal is making fool to the customer.

Order Number:[protected]

Dear team
I have purchase online (Snapdeel) blue silk sharee 30 may 2017 but product quility not well so i have returned blue silk sharee 05 jun 2017.
I have waiting last 1 month my payment​ not recived. I have call again again last 10 to 12 time custmer care service but my query not resolve​ i request you to please resolve it.
Regards
Jitendra
Mob-[protected].

I had ordered "Aakrati brass handmade craft door handle pair" at the cost of 1592 rupees on from snapdeal. The item is delivered to me on 7th may 2017. Since, this item was not fit for the door. so i return and replace this on 16th may 2017.
According to the refund policies of snapdeal, the money should be refunded after 6-7 business days but the amount is not refunded till now.
I have complained to snapdeal customer supports about the issues.They were asking NEFT details of my account and i have provided the information . But STILL they have not refunded my amount. They told me to check my freecharge account. I check it and the amount is not credited to my account.

I therefore request you to kind take some action, so that i will get the solution for my problem.
My order id is: [protected]

I have placed a order for dollar bigboss innerwears on 3rd of july. Now from last few days in my orders the delivery status shows closed.
Can you please sort out this and inform me the arrival date of my order.
I have ordered many product from snapdeal but for first time I am facing this problem.
I have mailed snapdeal about this but got no response.
Unexpectable behavior.
-Abhishek Kala
Suborder ID [protected]