Snapdeal.com Complaints & Reviews

Recently i buy aecone 6in 1.order id-[protected].but the product was damaged not the same brand as mention no genuine warranty card manual
so i cancelled the prouct ticket id[protected], but i still not get refund.
whenever call to service center no response and reply from maill too

Sir/madam,

Please refer to my trailing mail. I have been raising my concern for last few weeks and i feel it has been going to a deaf ears. Summary of my concern is as listed below along with the evidence attached herewith.

1. I was facing some issues with dell monitor so raised my concern with the dell tech support, as it was under manufacturer warranty, they asked for the invoice so i downloaded invoice from the snap deal website and submitted the same to the dell tech support and later they came back saying that the invoice is invalid as the tin mentioned in the invoice is incorrect.

2. After receiving the mail from the dell tech support i simply forwarded the same to the snapdeal via email on 10/7/2017 asking them to kindly help me in resolving the issue.

3. Instead of re-issuing me with a genuine invoice they simply raised a replacement request. Now the condition for replacement is that they need the item with all original packing, invoice, mrp sticker, tags and item should be unused and unsoiled. Now i had procured this in 11 sept 2015 and you will agree with me that the pre-condition stated by the snapdeal will not be fulfilled as i have been using this monitor from the time i received and this condition are not even asked by the oem which is dell.

4. Yesterday one of the snapdeal executive have called and said they are unable to re-issue the invoice and only replacement is possible from the snapdeal after meeting there requirement as stated in point.3 above.

Dear sir/madam,

I have order "sandisk ultraaa sd card (With sd adapter)" from snapdeal on 08 nov, 2016, when i ordered it showed "10 years manufacturer warranty and 1 year manufacturer warranty on sd adapter". From last one and half month it is giving me "format disk" issue. When i tried to format that it says the disk is unable to formate. I tried every possible steps to recover it by searching online but all failed.

Reply me with proper solution or claim warranty, and replace to new one product

Order id: soa449/16-17/140852

Attached invoice which they sent.

Regards,
Neelapu tejarao reddy

I had ordered saree from snapdeal is rs1530 and when i am requesting it to refund my product within 7days it is saying that it had closed the return request before the time given in return policy. The company is cheating...
I had ordered the product only by seeing the 7 days returning policy but it's not refunding my product even in 7 days. The company is going in loss so it's cheating and taking money from us!!!!
Snapdeal a bull sh*

I have recievd an empty parcel i dont know why this happend to me i just want solution because i have paid for it my order id is [protected], they have closed my account I don't know why they did all this I just want my money or any solution, I have buyed many thing from snapdeal but I did not expect this my trust is now broken please help me sir. I am waiting from 17th July please solve my problem as soon as possible.

I have order an owen (Order id# [protected]) on 04:14 pm, 09 jul, 2017, i received a damaged product on 11:55 pm, 15 jul, 2017 which is a gold product and not delivered on time. After looking over the product i raised a replace request on the same day 11:55 pm, 15 jul, 2017 and they picked up on 09:59 am, 17 jul, 2017, till now[protected] i haven't received any update on mobile app/ email or message. I tried contacting them from[protected] i dint get any proper response and given customer care number [protected] is useless. I need a solution for this, at least a confirmation would be good for the order.

I ordered an ifb microwave from snapdeal on[protected]Order id - [protected]) which was delivered to my pin code 757001 on[protected]. And to our surprise it was a faulty product which never turned on due to some issue. They didnot even give the promise utensils along. All lies!!! When i called the customer care they forced me to place an exchange order but not a return order. They said, we will only replace it with another product and thats it. After a long argument, they finally mailed me and asked me to courier the product to their west bengal's ware house as my house address (757001) was not under their serviceable area. So why did they deliver at my address at first??? Now asking me to courier it to them with all my money and then not even committing to refund my initial money. I simply wanted to return the product and get my refund. They are asking me to courier it to their ware house, after 7 business days they will check if the problem i mentioned persist or not, then only they will think about exchanging or returning the product. If they fund the product faulty, they still want to send a so called one to me, which i don't want. I just want my refund and thats all! Please help! Please! Snapdeal is misleading its customers, lying and giving false promises

I have been receiving notifications regarding about ordering stuffs from snapdeal in my email id - [protected]@gmail.com from a different unknown person ordering from snapdeal. I called the regarding person who ordered and put the email id of mine but he keeps on putting my email id and i kept on receiving email regarding his order so kindly please help me with this. Thanking you

I am a regular customer of snapdeal since last 3-4 years, i regularly do shopping form your website, and i have never faced any issue with the quality as well as service provided by snapdeal but in my recent purchase i faced so many issues with snapdeal.

I have ordered sheffield classic high pressure vacuum vacuum cleaner on 13-07-17 its cost is around 2399/- for the payment of this order i have applied 1500/- promo code which i received through my hdfc snapdeal craditcard rewards points remdption and balance amount i paid through same credit card and i received that product on 18-07-17 and when i have opened that parcel it found damaged it is damaged from its power cable the power cable of machine is cut from the machine so i called to your customer care and said about this so they suggested me to go for replacement. But i don't know because of which reason your seller is unable to complete my order, so snapdeal had cancelled my order and initiated the refund without asking me and they are going to refund only that amount which i paid by credit-card not the promo code and this is totally unacceptable for me because this order is cancelled by snapdeal not by me because snapdeal's seller is not able to full-fill my requirement so i called to customer care and the same thing they said its "snapdeal's policy we can not do anything"

Snapdeals's this policy is totally wrong because this order is not cancelled by customer i am ready for replacement and if it takes time then also i am agreed to wait for long time so in this case there is no any fault from my side so obviously snapdeal has to return me my promo-code back because this promo-code i received through my credit-card reward point redemption and that points i earned after spending too much money and also for redemption i had paid money as a point redemption charge so if see overall the loss is only mine snapdeal and hdfc back is only taking money from customers,

Please look in to this matter as soon as possible.

I order samsung galaxy on nxt flip cover by mobilecops - golden at snapdeal on 19.05.2017. The estimate deliver was 14.06.17. But not deliver then i cancel the order on 19.06.2017 and for refund the amount..

But till now i didn't receive the order nor my refund amount. I complaints many times to customer care but no response.
They told the order is in speed post but they are not complaint about the speed post.
Please take necessary action to refund my amount 707.00 rupees

I brought a blue lavie handbag which was delivered to me on 7 th july which i returned back on quality issue...its been 13-14 days but i havnt yet received my refund amount into my bank account

I purchased on line through snapdeal 'technuv usb rechageable fan " vide order -[protected] dt[protected]. The item received on[protected] un-tested. As such
It found defective, which i immdtly informed
Snapdeal wth a request to pick-up the faulty
Item and replace with a tested item or refund the amt rs360/=.
Snapdeal regret about — saying that 'your address lies outside our serviceable area
For reverse pick-up' and advised to return
The item by courier alongwith return form which costs rs 250/=
I informed snapdeal by e-mail and requested to please review and consider my request.

This sort of conduct is not expected.

My transaction id [protected] was unsuccessful. I get a notification that says there is a problem connecting your transaction. But money was deducted from my account. Please help me to get back the money of my transaction that was failed. The detail of an item is given below:

Transaction id:[protected]
Transaction amount : rs 699
Order id:[protected]
Item/products: life like 8x zoom mobile telescope with tripod.

My transaction id [protected] was unsuccessful. I get a notification that says there is a problem connecting your transaction. But money was deducted from my account. Please help me to get back the money of my transaction that was failed. The detail of an item is given below:

Transaction id:[protected]
Transaction amount : rs 699
Item/products: life like 8x zoom mobile telescope with tripod.

Delivery man not delivered item and reporting always not attempt then item will returned

I purchased the above-said pruduct on line
On[protected], vide order no-[protected].
I received the item on[protected] by xpress bees courier.
On opening the packet, the item appeared
Not tested, as such was not functioning.
I noticed the fact to the snapdeal by e-mail
Who in turn expressed their in ability for reverse pick-up stating that my address lies
Outside their serviceabl area for reverse pck-up. And advised to resent the product through courier alongwith the prescribed
Return form in original pack.
The courier asked for their charges of rs250/=. The purchased item however costs rs 360/=.
This is the example, how the maketing sights deceive custmer.
I hereby request that i should get proper justice.

I had raised the request for warranty claim (Pentair 75 gpd ro membrane) with ticket id: 42511597 through snapdeal. But i had received junk product from seller (Soma enterprises) instead.

When i installed the prouct the water taste does not change and it is not drinkable.

I have contacted the seller and snapdeal regarding this issue. The snapdeal customer confirmed that the seller has shipped proper product and there are no such issues.

But they do not have trust with customer.

Please help me to get the proper resolution.

Thanks
Tanmaya sahoo

Order id: [protected]
Ticket id: 42941516
Product name: lg spirit h442 8gb black

This was the first order placed by me in snapdeal.com

I have been placed a order in snapdeal.com on 11 jul, 2017.
It got delivered on 14 jul, 2017. I paid for a new mobile phone but i got a used mobile, i got totally dissatisfied with snapdeal at that time.
I kept a call and asked for refund within one hour of delivery on 14 jul, 2017.
An engineer from snapdeal came to my home to check the product on 15 jul, 2017.
Then pickup was taken after 2 days i. E., on 17 jul, 2017.
7 days/ week happen from 14 jul, 2017 till today. But still i didn't
Got refund iam facing lot of trouble with snapdeal.
But snapdeal says easy return policy in snapdeal.com, is this the way snapdeal adopts easy return policy.

I have mailed and called many times but none responded.

Order id: [protected]
Ticket id: 42941516
Product name: lg spirit h442 8gb black

This was the first order placed by me in snapdeal.com

I have been placed a order in snapdeal.com on 11 jul, 2017.
It got delivered on 14 jul, 2017. I paid for a new mobile phone but i got a used mobile, i got totally dissatisfied with snapdeal at that time.
I kept a call and asked for refund within one hour of delivery on 14 jul, 2017.
An engineer from snapdeal came to my home to check the product on 15 jul, 2017.
Then pickup was taken after 2 days i. E., on 17 jul, 2017.
7 days/ week happen from 14 jul, 2017 till today. But still i didn't
Got refund iam facing lot of trouble with snapdeal.
But snapdeal says easy return policy in snapdeal.com, is this the way snapdeal adopts easy return policy.

I have mailed and called many times but none responded.

This is to inform you that on 21st jun 2017 i ordered a aqua ultra a300 15 ltr rouvuf water purifier (Order id - [protected]) but after getting this i called for installation, after installation it seems that there is a uv barrel leakage in water purifier so i planned for returning and also registered a request for return but somehow your courier partner is not servicible in our area so we did it byourself by dtdc courier with tracking id :- d35511023. The product is reached at your given destination on 7th july 2017that is ahmedabad address (Ahmedabad vulcanqc, survey no0-1439, chacharvadi, vasna mandir road, changodar - bavla highway, ahmedabad-382213). Today the courier boy went out to deliver the product at your ahmedabad address but after reaching there the courier boy get to know that your given address office changed and shifted to baroda (Gujarat).
I have received the courier amount as well as product is going to some soon. I have already mail several times for new address and my refund. But snapdeal is not replying any of my query.
All the mails are sent from [protected]@gmail.com