Customer Care
Customer satisfaction rating: 54%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3217)

Complaints with pictures are more trusted and informative    View all Complaints & Reviews

Sort by: — payment related problem

 Vinayak Bhitam on Apr 7, 2018
Dear Snapdeal,
At the time purchase ..I purchased the product with debit card .and I pay the money online...after some time..I cancel.the product..but I am not able to receive the refunded money back...with jasfer infotech. I want my money back...
Complaint comments  Read comments Complaint category Jewelry & Watches — prize money winner either 8 lac or swift car

 AnkitSurana1990 on Apr 7, 2018
Dear Sir,

Today I have received a call from (Mob no [protected]) Mr. Atul (DOB 10.05.1996) Adhar Card No.[protected]Address:-S/o Ajit Singh house no 384/1. Simli (Rohtak)(Haryana) ) He is saying that on order of watch we have won the 8 Lac Rs Price Money or Swift desire car.. Pls deposit the 4500/-rs as a tax@.5% in below mentioned account..(Jitender Majhi, A/c No, [protected] (IFSC Code SBIN0004780)

This is true or fake.. Pls let me know on priority.If this is fake call, Pls take necassary action against him....
Complaint comments  Read comments Complaint category Health & Beauty — customer harassment by delivery guys

 Himanshu Satija on Apr 6, 2018
I ordered sennheiser cx213 earphones from snapdeal on 18th march and paid via debit card. As per their site and it still says that it will be delivered within 5-7 days and if product is defective it will be replaced within next 2-4 days of delivery. First of all i received a defective product and even that order was received after 10 days, headphone jack wouldn't fit in my cellphone (Samsung s7 edge). Snapdeal will keep messaging me that delivery guy will show up alongside his name and phone no. Phone is always not reachable and snapdeal would blame me that i could not collect my order and it has...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Snapdeal — I didn't get my refund amt.

 vaishavi kodeesvaran on Apr 6, 2018
I ordered mac product s but i received item is not mac. I returned all the items. I couldn't return mascara. It's of rs193. I couldn't raise complain abt this. I couldn't call also. I had a worst experience in snap deal. My money also not defunded rs 1912. Why u guys r cheating in the name of mac company. I going to raise complain in mac also. Pls refund my amt...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — sold out old mobile which is not under warranty.

 sanjubaba26 on Apr 5, 2018
I had purchase a Iphone 5s 32Gb, from snapdeal on 24th October 2017. When I received that mobile it was defected. I returned that mobile to snapdeal & they send again a phone without adapter. I informed to snapdeal & they apology. After few months this phone having touch problem. I went to customer care center of apple, but deny to repair & told me this phone has been sold in 2014, it is not under warranty. I hope now you can understand my problem. I know snapdeal is a reputed company. I hope, you will respond positively. May please contact me [protected]. i have sent mail to snapdeal two times,...
Complaint comments  Read comments Complaint category Mobile Handsets — lucky draw

 Praveen nimi on Apr 5, 2018
Sir, today i got amsg from snap deal about i got first prize in lucky draw... Prize is mahindra... Around 1500000rupees.. To get this money they requested 8400 rupees service charge and 29700 rupees to pay as gst... Is it true or a fake call?? Please answer. If it is fake how they got my number and how they know about recent purchase that i have done with snapdeal...??...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls — about fraud with me

 Subham Choudhary on Apr 4, 2018
I have receiving messages of lucky draw winner. He informs me to win tata indica car and 625000 rupees, registration service fees deposit 8400 to his account.
And second time he asks deposit 18600 rupees. But they do not send my win price. I can sue case against snapdeal company. Snapdeal cheats against with his customers. And they not refund money to me and other customers.
Snapdeal (Congratulation) you are company tv show (Snapdeal shopping) you have 2 st prz (Tata indica car) and amount price
Rs6, 25000, registration service charges deposit on 8400/-only....
Complaint comments  Read comments Complaint category Online Shopping — adidas socks

 sudha29shankar on Apr 4, 2018
Order no: [protected]
Order date: 15march 2018
Product :adidas socks 15 pairs
Problem: i received the order and tried one sock, i was totally dissatisfied with the size and quality. I raised return request immediately. My returned item was checked by courier guy and taken. But after few days i received message that the returned item failed quality check and sent back the item. But when i got the parcel, it had only 12 pairs socks.

First of all, my return was rejected for the item that was checked and taken by courier.
Secondly, they sent me less no of...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — customer executive creating problem

 Archana Sharma Mukherjee on Apr 4, 2018
Dear concern,

I have placed the order of wall stickers from snapdeal. I have received one ord but m unable to received next ord. Because i have to go another place due to official today morning i have received one call from your exeucative. They are spoke with me with rough language. M totaly feel disappointed from your exeucative side. I mention the call those i have received your side [protected] and my number is [protected]...
Complaint comments  Read comments Complaint category Employees — refund money

 lita nayak on Apr 4, 2018
Order green/send pink door curtains.quality bed so return and refund money. But they cheating with me. Customer care number is no link with customer. Very dangerous site....
Complaint comments  Read comments [1]Complaint category Online Shopping — fake prize call and message

 shreyas shreyas on Apr 3, 2018
Around 10 o clock 3 march 2018 i received a call saying that i am selected in monsoon lucky draw snapdeal and won a 1st prize tata safari car. It was said i had two options to get tata safari car or to get payment of 1260000 - the registration payment 9500.
I got to know this is fake so i complained to you
It was named as md snapdeal
Please try to resolve it soon and inform me...
Complaint comments  Read comments [2]Complaint category Other — duplicate product sennheiser cx 180 street ii ear wired earphones without mic

 Sachin6010 on Apr 3, 2018
I have ordered a sennheiser headphone from sanpdeal with order id: [protected] on 6-march-2018.
It was delivered in time but when i checked, i found it duplicate and placed an replacement request.
It was replaced by sanpdeal without any issue but what i got in replacement (Order id: [protected]) was also the same. It was still delivered duplicate.
I raised an return/replacement request on the same day again but they have not processed the request and sent a mail that product delivered was good.
First the delivery guy gave the product to tenants and we received the product...
Complaint comments  Read comments [3]Complaint category Online Shopping — im-snapdeal congratulations you are winner

 Prince Sunil Sen on Apr 3, 2018
Sir yah massege mere number aaya hai ek baar nhi 2 bar aa chuka hai.
Mera mobile no. [protected]

Im-spdeal congratulations you are winner of (Snapdeal) online shopping company won the prize (Tata safari) which cost is rs. 12, 40, 148. The charge of you registration service charge rs. 8500, 03/04/2018 rupees only this is vaild today know more for details contact no. [protected] or [protected] or toll free no.[protected].!

Sir yah massege mere number aaya hai ek baar nhi 2 bar aa chuka hai.
Mera mobile no. [protected]...
Complaint comments  Read comments Complaint category Online Shopping — cancellation

 Singhai on Apr 8, 2018
I have ragister to cancellation product but no response to Snapdeal
It’s more think why you don’t talk with ur costumers
Contact with me my ragister no. [protected]
What is this sir !
I have been troubled by the head for the past 15 days. What have you taken a product from me? You guys are not even giving the response! I have requested his return, you have come to your house every day and now it is coming, now there is no one to pick up a bay! On the side of my mail, no reply is given by you...
Complaint comments  Read comments [1]Complaint category Home & Garden — regarding supply of wrong model battery 2000mah of micromax canvas nitro a311

 subesingh on Apr 2, 2018 — regarding supply of wrong model battery 2000mah of micromax canvas nitro a311

1 review
Subesingh on mar 24, 2018 submit a complaint
My order no. [protected] dt.17/03/2018 for battery of micromax canvas nitroa311 was 2500mah model but you supplyed battery model no. 2000mah. Kindly supply correct battery model no. 2500mah without any delay in place of battery no. 2000mah. This is for your kind infomation. My email no. Is It will be un-convenient to me if you not replaced timely....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances — regarding return

 raaz1431994 on Apr 2, 2018
Hi i have ordered quick heal total security 1 pc 3 year on 10 jan, 2018
Via snapdeal and received on 18 jan, 2018
But it could not activated,
So i have raised a return request on 21 jan, 2018
But it has not been returned till now
When i try to contact customer care
Than it could not be reached as there is no any option on ivr to talk to customer care....
Complaint comments  Read comments [1]Complaint category Computers & Accessories — asumers adidas neo 1 skateboard sneakers

 Alin Anil Alin on Apr 2, 2018
I brought a pair of shoes from snapdeal and due to some quality reasons i have returned it and applied for a refund and their courier service have picked the item two days after the delivery that is 28th march. Now its been 5 days after the pickup of the product and still snapdeal doesn’t refunded the money their site is still showing that the item is still in transit to snapdeal. I need the refund as soon as possible since the product delivered was very poor in quality, damaged; as the front portion of the shoe made of mesh type fabric was torn a bit, finishing and the product was not original...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — didn't get my refund amount [Resolved]

 zorrokhan on Apr 1, 2018
I recieved damaged item i wanted replacement (Order id [protected]) the supplier could not able to supply and am i suffering for refund till date. Without refunding the money the status shows as "successfully refunded" in your website. I am attaching my bank statement herewith. Immediately reverse the money 1799inr in my account.

Worst customer care techniques used.

Md. A. Afroz khan...
Complaint comments  Read comments Complaint category Online Shopping — fake casio edifice watch ex-187 confirmed by the casio company itself

 dhoumyajit on Apr 1, 2018
On 22 nd february, 2018 through the shopping platform i have ordered for a genuine casio edifice stopwatch men's chronograph eefr-539bk-1avudf (Ex187) vide order no-[protected] with 2 years domestic warranty fulfilled by the casio company and this watch costs me rs:-5950/- with 42% discount and rs:-500/- discount for sbi card payment. This product was delivered to me on 1st march, 2018 by the courier partner. When i opened the product there was no warranty card or authentic or original papers given by the casio company. Not only that already both hands of the watch moving. That...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — no refund amount after 21 days from the cancelled order

 mustafijur rahaman on Mar 31, 2018
I order a fastrack ng1474sm01 men's watch from but after the conform order i was cancelled my order for my some mistake. But deducated money rs-2700 is not refund in my bank a/c. After the 21 days from the cancelletion. I complain their helpdesk but they are send a bank reference no[protected], but this reference no not take by sbi. Please solve my problem.

Order id - [protected]
Email -

Thank you....
Complaint comments  Read comments Complaint category Online Shopping

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