Customer Care
Customer satisfaction rating: 55%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3304)

Complaints with pictures are more trusted and informative    View all Complaints & Reviews

Sort by: — return of saree is not done

 Ritu Sehrawat on Jul 4, 2018
I bought a saree from the snapdeal but as it does not match with the description. I requested them to return it. But when the courier boy will come he denied to recollect because of the same issue. Again i mailed them many times and they send me message with the name and number of a courier boy who will recollect my ordee but i called him he said from the company he won't get any such mail to recollect my order and by the same time from the company i got mail that my address is incomplete that guy can't able to pick up but the address is same where it is delivered before. To enquire about this whether...
Complaint comments  Read comments Complaint category Online Shopping — order not received and status online is delivered

 PAshar on Jul 4, 2018
Have ordered 3 frocks and received only 2 in packet. Order no.[protected]. Sub order no.[protected] not received. Order place on 28 june 18. Received on 3 july 18. Seller name kartik sourcing pvt ltd. Helpline no. Not reachable. Have tried calling on all given no. Which r either majorly not reachable or not answered. If u cannot have a help desk as least do not provide vired no....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — regarding lucky draw

 SuzSwar on Jul 3, 2018
I have received a message on my mobile this morning.
Dear Customer. You are winner of SNAPDEAL Online company. You win 1st prize TATA SAFARI and amount rate is Rs-12, 40, 000. Registration service charge 6, 600 on[protected] deposit. Contact no:-[protected] Snapdeal Helpline no:-[protected]
Received a call from [protected] asking to make payment.

Please advise authenticity....
Complaint comments  Read comments [2]Complaint category Online Shopping — return returned but shows as accepted by me

 tech.gaurav on Jul 3, 2018
I ordered shoes but the quality is very low and not seems original to me. I raised return request within 10 mins of delivery of order.

The order was picked up from my home on 2nd July at 4:15 PM by a courier person, his number is : ‭+[protected]‬, but pickup is not reflected in my order and on top of this I got this email that I have accepted to keep the order.

The customer care number directs me to their app and app directs to customer care and I am unable to find where to reach to resolve the issue.

Sub Order ID: [protected]

Complaint comments  Read comments [2]Complaint category Online Shopping — received fake casio edifice watch

 id.yugandhar on Jul 3, 2018

I have purchased casio edifice watch from snapdeal. Since i received the product i am requesting for warranty card and sent many emails to After some days snapdeal told me to provide denial letter from casio service center if they denied to service. Now watch completely stopped working and casio company declared as a fake watch and provided denial letter.
I have sent multiple reminders to snapdeal to look into the matter and received no response.

Very worst service, customer cannot speak with agent/ representative. Snapdeal is becoming...
Complaint comments  Read comments [2]Complaint category Jewelry & Watches — poor delivery and arrogant delivery guys

 Rising monk on Jul 3, 2018
I have ordered shoes and pull up bar from snapdeal two weeks ago now snapdeal delivered bar after i took a visit myself to delivery center but shoes still not delivered while snapdeal keep updating status that they need full address when all address is given and when i call snapdeal CUSTOMER CARE they first talk ### show no respect then block the call and snapdeal email service also dont work and i belong to mandi distt Himachal pradesh which is nost developed region in entire region and the country, and amazon, health xp etc provides EXCELLENT SERVICE....
Complaint comments  Read comments Complaint category Postal & Delivery Services — fraud calls and messages on the name of snapdeal

 Suhanchauhan on Jul 3, 2018
[protected] and dear customer congratulation. You do product order to snapdeal online shopping company and shopping result out in the selected your name and address of mansoon-luckky drw.., you win the 2nd prize tata indigo car you have two options
1st is tata indigo car and
2nd option is payment of rs 5, 50000/- and you choose only one option. The charge of gst, 1% 5500/- a/c.[protected] snapdeal pvt. Ltd account management akshay mishra (Sbi) sbin0001285 for contact customer care toll free number [protected],[protected] lkydrw code, rhu009086
This is an message i get...
Complaint comments  Read comments Complaint category Online Shopping — refund process is not at all executed by snapdeal

 shahkhushbu on Jul 3, 2018
Ordered one track on wed, 13 jun, 2018 which was delivered to me on 19th jun, 2018 but i got damaged piece.
Hence requested to refund/replace. Each day i am just getting sms/email from snapdeal stating that we are working upon it and no one is ready to talk. Customer care response is madam we are working on it.. Thats it.

Order id - [protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — t shirt

 Hardik Kohli on Jul 3, 2018
I have paid 830 for my product for 2 tshirt when i opened it i have got 1 tshirt n i have paid for 2 now snapdeal has message me your 1 tshirt deliver n other will be delieverd on 2 july 2018. Now on 2 july when delivery boy came to my house for giving me order he is asking for money..!! Can u tell me y u r asking for money that i have paid u r doing fraud with me ill compalin to police for this fraud u have done with me...
Complaint comments  Read comments Complaint category Health & Life Insurance — warranty card not provided for my casio gshock watch, also product authenticity in doubt

 Rohit Bajwa on Jul 2, 2018
I bought casio gshock339 from snapdeal. They didn't provided warranty card neither manual nor were there any bar codes on watch which are always attached with the product. It is written clearly on snapdeal website that product had 2 year warranty, so how can i claim warrantyi couldn't contact customer care agent directly as i think snapdeal doesn't have any. They just ask consumers to write it down in"help centre" attached to account. I went to service centre of casio in my city he said the product must be fake. Now what should i do, whether snapdeal will provide me with warranty card or i should...
Complaint comments  Read comments Complaint category Online Shopping — product size & delivery

 Rohit Gogavale on Jul 1, 2018
Dear sir,
Snapdeal is worst company, i seen in my life, i order track pant with my m size & it's so short for me. Then i sent mail for replacement for l size. & now they now once again sending me m size pant, with replacement of m size. I also talk with customer executive madam of snapdeal they also confirm me i get l size pant writing to snapdeal mail they confirm i get only m size pant. So snapdeal is so worst service provider in india. Amazon is best service provider. My order :[protected] & i am also adding screen short of my order....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — delivery person devaraj

 Suganthi Ramanathan on Jun 30, 2018
Product cost is rs.334. He told me rs.340. I gv him rs.500 he gv me back rs.150 instead of rs.160 n sd no change i was little hesistant to search fr change n said ok. But wen i saw d msg frm snapdeal den only i remeberd d cost irs.334 he has rounded off d amount n sd rs.340
. Dis is realy disgusting n frustrating he has taken rs.16 extra frm me.
Also i was sleeping wen he banged d bell n wen i opened d door he was screaming how long he had to wait. I wokeup immedoatly aftr his bell went m opened d door.
He was such a restless unmannered n stealing person.
I repent y i hv...
Complaint comments  Read comments Complaint category Online Shopping — snapdeal fraud with customer

 vk Panchal on Jun 30, 2018
Dear sir i have purchased a dell vostro 1550 laptop battery after searching and dealing with number of shopping site, different site gave a different offer but i decided to purchase a battery from snap-deal site. I have booked a order but after two days seller show not in stock and refund my money back. My question is that if stock is not available why shown on the site. But today i saw the same product shown on site but higher price. Here i am requested i don't want my money back i want only product that was i booked otherwise i will go for consumer court because this is not a way to selling a...
Complaint comments  Read comments [3]Complaint category Laptops / Notebooks — I had a problem with snapdeal customer care

 CH Jayanth on Jun 30, 2018
Sanpdeal costumer care fraud people I had send 6500/ but I won't get money there mobile no: [protected]
: [protected]
He told you got Tata Safari car and 1280000 send 6500/ for mr chinmoy roy account number: [protected] it pakka fraud information I send money but he told me to again pay 12800/ it fake information...
Complaint comments  Read comments [2]Complaint category Banks — fraud and duplicate delivery of adidas product

 Ayush 94350 on Jun 29, 2018
Few days back i ordered a adidas product from snapdeal on offer and i was shocked when i received the delivery, they delivered duplicate adidas product in nike box to me. I have attached a screenshot where you can see my order details, please solve my issue as soon as possible. I have already paid for the product.Even i have attached the photo of the product which you can use as a evidence against them....
Complaint comments  Read comments Complaint category Products & Services — product not delivered

 amanupa786 on Jun 29, 2018
Sir/Madam, i have ordered 'Microsoft Office 365' from Snapdeal on 24th of June 2018. My order id is [protected] but unfortunately i did not get my product and in the status of Snapdeal it is showing that they have delivered my product on 25th of June 2018. I have complained many of times regarding this concern. They do not even contacted me after my n number of complaints. I have suffered alot with this issue. I want my product or refund as soon as possible. I urge you to please intervene in this issue and please sort it out. Being a proud citizen of India i am thankful for your attention on my...
Complaint comments  Read comments Complaint category Online Shopping — poor and quality of product and missing quantity

 akedia21 on Jun 29, 2018
My email id is and contact number is [protected] from which i ordered on 30th may on snapdeal a combo pack of 1 bottle loreal shampoo and 2 bottles of conditioners (Order id: [protected]) but on 3rd june i received 1 bottle of shampoo and only 1 bottle of conditioner and the products seemed to be used with dirty bottles, immdiately i created a return requestd and during the quality check i was accused that the product is missing, they finally brought back the damaged products and didnt refunded the amount and no action was taken on the poor quality of product. I guess its the companies...
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

Snapdeal — faulty product received - order id: 22294452951

 arjunb.mehta on Jun 29, 2018
I received a faulty water purifier from snapdeal 5 days back. The installation person told me to return it. I contacted snapdeal but It has been more than three days I have requested for return. Their customer service is not reachable at all. They just reply that your issue will be solved. No one replying.

The company is a fraud. I lost my money I think. The customer executives are ridiculous. I hope this forum helps in recovering my money...
Complaint comments  Read comments Complaint category Other — didn't get refund in bank account

 Mohd wazeh on Jun 29, 2018
I didn't get refund in my bank account after 5 days of pickup... Please refund amount in bank account... My register mobile no is...[protected] & order id is...[protected] please check and refund fast... I receive a message from snapdeal on the day of pickup that after pickup amount is transfer in your bank account with in 3-5 days... But until i didn't get refund... Please check and refund my amount......
Complaint comments  Read comments Complaint category Products & Services — fake calls

 Nehla on Jun 29, 2018
I received an sms and phn call stating that i have won a tata safari. The caller has asked me details regarding accont name and to tranfer some amount precisely 8600 to their accoint in order to claim this prize. They have stated that i am the victor of the lucky draw they carried out in gurgaon haryana. This fraud call came from the number [protected]. I clearly wonder about the security of personal details with snapdeal. I have attached a copy of the message...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

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