Customer Care
Customer satisfaction rating: 58%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

Sort by: — brush set in my product are not given

 Natthu Rathod on Oct 15, 2018
I want to return my product. but, they closed return request .please help me. things which include in my order are also missing. i also call customer care but not work. they first initiated the return requested then after they close return request. i order mac liqulid eyeliner, mascara with brushes combo set but bursh set are missing . i try to return my order in 7 days befire devilary. but on work. this time i am very disappoibted by snapdeal service ....
Complaint comments  Read comments Complaint category Health & Beauty — fake call

 NITIN TOTRE on Oct 13, 2018
Today i recv sms from snap deal that i won 1st prize of tata saffari car and they required my bank ac details, when i deny to give tham required info then they abusing me.
I just want to say how you give such info like order detail and contact info to such pepole.
Is snap deal is fraud site who share customer details. Call recv from [protected]. Pls ensur who is he and also cancle my order....
Complaint comments  Read comments Complaint category Other — product missing - order - 23827392616

 Deepak Suryan on Oct 13, 2018
I gave the order for mabelyin kajal pencil, first they delivered the half item and when i innitate the refund request they send their executive 2 times and every time they denied it to take as wrong reason selected. What the hell as there is no correct reason in their app, no one is picking a call in their customer service, i have written so many email to them, they are not calling back, chor company...
Complaint comments  Read comments Complaint category Cosmetics — I haven't got my refund

 liul8000 on Oct 13, 2018
Order id: [protected] reference no: 50169463
Placed on: issued on: fri, 28 sep, 2018

Sub order id: [protected] reference number: 50169315
Placed on: issued on: 28/9/2018

I bought two dress, all are deformed. I request for refund, i had send the item, uploaded the courier receipt. But nothing happens till now. When i complained about the problem, i only got some stupid auto reply. Worst service ever. Please try to slove it asap. I can take down half of your company reputation."try me"....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — defective & 3 year old prestige pht04 4 burner glass auto hob top

 Dhirender Singh530 on Oct 12, 2018
I am here for highlight the blunder which i am facing from the last 3 days. On 2nd october 2018 i made a order through snapdeal which order no. Was [protected] (Prestige pht 04
4 burner glass auto hob top). I have to give this product to my mother on their very special day. But a
Very big thanks to snapdeal they made this day to big disaster. I got this product on 10th october at
Afternoon. We found this package in damage condition, when we opened this package we found the glass of this hob top is broken. For this verification i have attached the photographs. Immediately...
Complaint comments  Read comments Complaint category Appliances — no way to claim my warranty

 Navneetsih on Oct 12, 2018
I have bought boat bassheads 200 earphone which comes with 3 year warranty which was shown in the discription...

After few weeks the mic wasn't working
That's why i tried to return but it says 7 day

Return time has been passed...
Please help me in that ₹550 for a earphone that barely servives for some weeks is not good at all...

I am shopping on snapdeal for a long time but i never expected this to happen......
Complaint comments  Read comments Complaint category Mobile Handsets — fake call

 Smartyoz on Oct 12, 2018
Spandeal team,
I got a call this morning that i had won a tata safari car as part of a lucky draw on snapdeal. I was given choice to either pick the car or provide bank details so that the equivalent amount can be deposited to my account.

This is breach of my privacy.
How did fraudster get acesss to my private information, item i bought, my phone number and my shipping address..? I feel betrayed that the information has been leaked. This was my first time shopping on snapdeal and am disappointed. I will ensure i tell my friends and family to stay away from snapdeal...
Complaint comments  Read comments Complaint category Other — return & refund declined

 Aavinashjha on Oct 12, 2018
I ordered 14 pairs of shoes order i'd [protected] & [protected], however the shoes i received were not original, all were fake. Now when i created the cancellation request, snapdeal is telling that they can't take return & amount of 4 shoes will not be refunded as per their policy. The said policy should have been informed to me before hand not after i made to cancellation request!

Complaint comments  Read comments Complaint category Online Shopping — monsoon lucky draw, tata safari 12, 80, 000 cash worth

 Ibbu Rahim H on Oct 12, 2018
Dear sir,
Congratulation you are product order snapdeal shopping result are out in the selected for name of mansoon-luckky draw. Your name to open the luckky draw. You have two options
1st is tata safari
2nd is payment of rs 12, 800, 00/- the charge of registration service 6500/-
For more details contact us:
Complaint comments  Read comments Complaint category Banks — not received prepaid order id: 23674875328 (1 item) details placed on 22 sep, 2018

 prakash13131 on Oct 12, 2018
Dear sir,
I have not received order id [protected] dt.22/9/2018. I have received call from courier boy but did not receive above said order parcel 2/10/2018. Your tracking record showing parcel delivered but in reality i did not receive. Immediately i have put complaint on help Till today you have not resolved matter. This is ismy third reminder. Really disgusting and not expected such treatment to customerfrom snapdeal.
Complaint comments  Read comments Complaint category Online Shopping — lucky draw scam

 Mukund2618 on Oct 12, 2018
A person by name nithin kumar singh called me up and said i have won lucky draw and he is from snapdeal. He gave two options:
Car or cash of 12lakhs

I asked for guarantee and he said i will provide all my government documents.

He also said me to deposit 1% of amount as gst if i want to take amount or else 60k for rto if i want car.

He has also forwarded his company id card, aadhar card and pan card.

Is this true? I don't believe so! Let me know.

Complaint comments  Read comments Complaint category Online Shopping — product status is showing delivered howeven not received.

 Jeet Paul on Oct 12, 2018
I ordered for boat bluetooth speaker through snapdeal app and paid in advanced. I could not contact the courier company as there is no contact details found. Now it is showing that the product is delivered whereas i never received it. Kindly do the needful else i will have to take steps with consumer forum. I need the product to be delivered by tomorrow. I also need the name if somebody has received the order on my behalf. I was there in office. It is showing that it was delivered on 10:30 pm. Is it a time to deliver the product? Very upset with sanpdeal....
Complaint comments  Read comments Complaint category Computers & Accessories — 23793175849 oder no [Resolved]

 jyotiashok on Oct 12, 2018
My refund cashback zxg 256 gb card not plz...
Complaint comments  Read comments Complaint category Other — refund of money for damaged casio watch delivered

 Saumya Bisht on Oct 11, 2018
I ordered a casio watch order no.[protected] but the watch recieved was damaged so i filed a return request for refund of my money. The pick up was scheduled on 8th oct 2017 but no one turned to pick up the watch. When i tracked the status, scheduled delivery is postponing everyday.
I m very unsatisfied. It was urgent order but it turned out to be defective and now no one is coming to. Pick the order for its return. My 2500 rupees is at stake.
Never expected that snapdeal can be such a fraud...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal — item not delivered

 Lovey Pradhan Subba on Oct 11, 2018
My awbno...[protected]... When tracked it says the consignee... Has refused to accept.. Time 10:44pm... My complaint is the delivery boy never contacted me and how come they can say i refused and do xpressbess deliver so late at night... I wonder... It is the worst courier service i have come across.. My product was there for so long but no one bother to call and deliver... Kindly do the needful....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — fake calls stating lucky draw prize

 JennD on Oct 11, 2018
This is the number i got a call from :

How unsafe is snapdeal to connect with small time retailers and wholesalers who have access to customer information like their names, numbers and addresses? Very. I want to delete my snapdeal account asap.

Either way snapdeal's products are first or second copy fake products which are misleading when it's stated as "original" on the website on low discounts.

This call came from bihar and the man couldn't pronounce my name correctly but re asked for my name and address to confirm the same. He...
Complaint comments  Read comments [1]Complaint category Products & Services — order id 23273740214

 bantu94 on Oct 11, 2018
Sir on 28 aug 2018 i purchased as lenovo white a850 4g mobile from snapdeals as cash on delivery. I recieved my courier and found that phone is different from which i have ordered this was 3g phone. On vey next day i send that phone back to snapdeal with my own money. They had recieved order and are saying this "your reason for returning is not accepted. From is clear fraud that company is trying to sell its 3g phone as left in their stock plz do needful. When contacted wit customer rep that told that this is their policy that electronics good once sold will not be returned. Please do needful i...
Complaint comments  Read comments Complaint category Mobile Handsets — no action from delivery vendors

 shikhagrover on Oct 11, 2018
For 2 of my order i initiated return, its been 2 weeks no vendor is coming to pick the item and moreover i am getting one auto message on reschedule daily.

For 1 of my order, its not delivered to again 2 weeks over. Contacted respective delivery vendor "'' over mail. No action at all.

Regret to shop from snapdeal!! Inappropriate selection of vendors!!! Vaey bad experience!!...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — my refund money not credite my bank ac

 9368 on Oct 11, 2018
My refund money not credite my bank ac & snapdeel site & app par status show the refunded my mony is 6 oct 2018...
Snapdeel costumar & toll free no. Kabi milta hi nahi.
Snepdeel site is fake & chor & dhokebaaj...
Product bechte time kuch or baad mai kuch or...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances — mobile phone trigger l1r1

 Joela Tetea on Oct 11, 2018
I had ordered a mobile phone l1r1 trigger. As it is imported it took about 3 months but then when the time of delivery came no one is delivering anything but it shown delivered on status. I had submit a complaint and they say they will contact me asap but till no one is calling. Very poor service snapdeal is. Really bad. I had waited this for a long time but now all is gone. The site wouldn't help me with my problem....
Complaint comments  Read comments [1]Complaint category Online Shopping

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