Customer Care
Customer satisfaction rating: 60%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

Sort by: — I'm complaining about after sale service.

 Vikram743 on Jan 6, 2019
I have ordered a fitness watch from snap deal, when i received the product it was damaged so i send a replacement request to the company but by mistakenly i canceled the replacement product so i tried again to replace it but they are not replacing it. They are telling that the replacement request is closed. Now i have an damaged watch and it is of no any use and the replacement request is send on the day of delivery on the moment i saw the damaged watch. But they are not helping me and there automated customer service care is of no use....
Complaint comments  Read comments Complaint category Online Shopping — my order been showing delivered but i have not received any product - regarding

 akb ankit bansal on Jan 6, 2019
Dear sir/mam,

I am vishesh patel from hyderabad

I have place a order on snapdeal sight on 17 oct 2018, but till time (06 jan 2019) i have no receive any product, call and msg from snapdeal & courier service, but if iam checking my order in trackin option inside snapdeal (My oder) there are showing deleverd how is possibe, also i have recevie invoice (Against my order) without recevie order,

Kindly look in this matter as soon as possible,

Order related details as under,

Order id :- [protected]
Name vishesh patel
Complaint comments  Read comments [1]Complaint category Online Shopping — fake product was delivered I want to return it but no one coming for pickup

 Samatha Naik on Jan 6, 2019
I have ordered one nokia 1280 mobile and the delivered product is fake and dummy piece and i was applied for return but no one is picking up the order and no customer support s there. I am trying to contact snapdeal customer service and no number is there out to get resolved the issue. I think the website is fake and they are looting money from customer by selling such a fake product s...
Complaint comments  Read comments Complaint category Electronics & Appliances — not write time delivery my parcel

 Raja Ji Raja Ji on Jan 6, 2019
M pichle do dino se apna parsal pane ke liye khud call kiya pr har bar yahi bolte rahe ki sham ko milega kal milega m jitna acha snapdeal ko samjhta tha wo utna hi ghatiya sarvice nikli bhadi h coy or coy wali seller's or jo enko pahuchati h wo bhi i hate this app ap logo ko khud call karke ana chahiye ki apka prodect aya h par humen khud hi call karna padta h ki mera ye prodect h or kab doge tab jakar apke corear wale bolte h ki m aj sham ko aunga phir sala sham ko call karo to bolte h ki m kal aunga sala bhanchod drama bana diya h pichle do dino se or abhi tak kuch nahi rrsponce aya h bhad m jaye...
Complaint comments  Read comments Complaint category Government Organizations — product not delivered but showing delivered in the site

 balabhargav on Jan 6, 2019
What the hell was the use of the snap deal. They are always cheating the customers. I have ordered earphones on last month. They gave me estimated delivery time as 5 jan2019. I've been waited for that order yesterday. But no response for my order and they changed the delivery status as delivered in the site. I've shocked seeing that. Without delivery they cheating on us. I will never compromise on this. I am going to file consumer court case. My snap deal order id is [protected]
Sub order id is [protected]....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — I got iphone with not original accessory

 Hemskisna on Jan 5, 2019
Recently i bought iphone 4s 16gb with one year manufacturing warranty subh enterprise - delhi of with prepaid order but i got iphone 4s 8gb with expired warranty when i contact to snapdeal they are ready to help me and ask me to get written confirmation from apple. But when contacted to apple they told snapdeal is not authorised dealer. They have not even checked the product which they mention in buyer protection policy but rather they are not responsive and the snapdeal customer care call is not ready to listen the problem and disconnected the call.
My order id is [protected]....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — return of product

 Dayita on Jan 5, 2019
I ordered a suit from snapdeal on 21st dec 2018 & received it on 3rd jan 2019, i didn't like the product as cloth material was not upto mark & so i raised a return request itself on 3rd jan 2019 at 3.50 pm. The app shows the return request will be reviewed by 24hours but now its 2 days no change in the status. Please kindly solve the issue asap.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal — product return

 Silvia14 on Jan 5, 2019
I have placed order on 20th dec 2018 & have recived product on 2nd jan 2029. I have raised a return request with snapdeal as a part of the product is missing. But no pickup is done for the last 2days. As the app shows courier service was out for pickup on 4th jan 2019 but i did not receive any call from the courier and the same thing happened today ie 5th jan 2019.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — wrong item delivered

 Nani Romeo on Jan 5, 2019
Ordered sexual product cost of 1548 Rs..
Instead of that item I received another one(lipstick)
I already raised complaint against item to Snapdeal customer service...
They ask me to wait for 24 hours for response.
But till now I won't get any response from Snapdeal customer care...
I don't know what to do now...
Complaint comments  Read comments Complaint category Products & Services — return request closed

 Akkki32 on Jan 5, 2019
Wrong product delivered by snapdeal.
They are not sent my nike epic react flyknit running shoes and under armour the rock project delta 2018 black basketball shoes they sent two pair puma running shoes and they are saying the return request has been closed. Please help me in returning the product back.
My order id is [protected] and my second order id is [protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal — product return but cash not refunded

 Goldy Rupesh on Jan 5, 2019
I have been trying to reach Snapdeal for a year now.. but they still have not refunded me an amount of Rs.683 /- which I had to pay it 1 products which their courier partner collect the product but my cash not refunded.
U mail or msg me again again but ur service not good delivery but custumer refund cash not proper n already pay for it online payment
Two three times u msg me but worst service ur please kindly inform me give my cash ASAP. K plz

Thank you....
Complaint comments  Read comments Complaint category Online Shopping — lucky draw cash amount winner

 Anu Gaurav on Jan 5, 2019
I'm a regular customer of snapdeal, i usually shop online and and i got prize money certificate of 1 lakh and scratch coupen card from snapdeal as per the letter i did all the things that they mentioned in letter but i didn't get any response from snapdeal helpline number related winning cash money that i have won when i make call on helpline no. They didn't respond related winning as amount plz help me related the matter how i get the winning amount....
Complaint comments  Read comments Complaint category Online Shopping — samsung toner

 sharad1960 on Jan 4, 2019
I had ordered for samsung mlt d111s black order.

On 03.01.2019 i received following messages -

“order update your order for samsung mlt d 111s black will be delivered today. Amount to be paid is rs.1139. Track your order at”

I was not at home. My school going son was at home. While going to office, i had given him rs.1140/- and instructed to collect the parcel if anybody is coming from snap-deal. At 3.30 p. M. One delivery boy came and small packet given to him and collected rs.1140/-. When i came from office, i noticed that...
Complaint comments  Read comments Complaint category Computers & Accessories — old product delivered with damaged internal pick up a scheduled and no customer care availae

 shweta.shinde07 on Jan 4, 2019
I had purchased the epillator through Snapdeal. The moment I opened the package, I could see the main item brand box pack was stuck using Snapdeal tape, which meant box is not brand new. All the items provided by company were unpacked inside the box in total messy manner.It was 200percent a package which other person would have returned.When requested for return, I am not getting any response from Snapdeal.
Order I'd - [protected]...
Complaint comments  Read comments Complaint category Online Shopping — duplicate products

 Aman Mehandi Ratta on Jan 4, 2019
Dear Snapdeal Team,

You Are Such Fake Relation With The Customers Please Dont Do This My Father Is AlWays Taking To Me Aman Pls Dont Purchase Any Product From Snapdeal But I Will Do Anyway This Is My MisTake But Guys Problem Is That You Duplicate Product So Clear To The Customer Dear Sir This Is First Copy Or Duplicate Product Seriously At The Morning Will Recive My Parscal Then Open I am Totally SHocked What Is Your Quality Yaar I am Going To Legeal Action Against From You Snapdeal Rest Mark My Words I cant Purchase Any Product From You Guys Your Company Is Fake Thanks Fort The...
Complaint comments  Read comments Complaint category Other — undelivered product

 Vineet Gupta 1980 on Jan 4, 2019
I don't know how to talk to customer care even i try using their customer care number. No option to talk to executive. Have problem with my order and i cannot contact through my registered mobile number [protected]. It's a prepaid order and i cannot track the order worth rs1000. I am being cheated. Need a call from snapdeal before i go to consumer court...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — online prize by snapdeal

 Niranjan Bhowmik on Jan 4, 2019
Today i received a certificate of achievement stating that i won rs 1, 00, 000/- (Rs one lakh) alongwith scratch card coupon and a letter with the terms and conditions for claiming the prize of 10 lakh rupees via post. It is stated in the letter that all the prize related information will only be available on the prize helpline number i. E [protected] and not on the company's customer care number.

The sender's details are as follows:
Prize department
Nalini ranjan avenue basantalla saha road, new alipore, kolkata-700053
Complaint comments  Read comments Complaint category Tax Services — received a scan product

 Sachin Nawale on Jan 4, 2019
I ordered a sony ps4 spiderman game disc
But i received a parcel which contained a cheap dvd

I spent 2099 on a cheap blank dvd?

I have already requested replacement
But as always snapdeal customer care doesn't even have customer representatives in thier ivr menu

Please help me get my money back

Snapdeal is good ecommerce website
They should verfiying the delivery product before just sending it

And also verify the seller whether he is genuine or not...
Complaint comments  Read comments Complaint category Entertainment and Recreation — not responding fraud company snap deal. cheating with sellers

 afreen001 on Jan 4, 2019
I am a seller on snapdeal. I sold many products on snapdeal. But, did not get any payment from snapdeal. No response from them. Snapdeal did not only fooling the buyers, also they are fooling the sellers as well. I get a so much loss of money and my hard work to deliver products to buyers. Snapdeal gets a wonderful commission 4 lakhes ruppes from me. But, i did not get anything else i get a huge loss. I have many time support snapdeal team but they not say anything else please help me. My seller id - s59849 company name - afreen watch please don't sell anything on snapdeal....
Complaint comments  Read comments Complaint category Jewelry & Watches — m3 band watch/ product not received yet

 Pammi Vijji on Jan 4, 2019
I have placed order on 4th dec 2018, m3 band watch and till now i have not recived product from the snapdeal. I have raised a query with snapdeal but not receved any response from 20 days and when we try to connect customer care it will not reach to them. And i paid amount through net banking and in order status it is mentioned the previous seller is not able to fulfill the product and hence new order is placed on 12the dec 2018 but we donot see any details of it nor we can track it. Could you please investigate thoroughly and help us to get the product or money back to our account.
Complaint comments  Read comments Complaint category Online Shopping

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