Customer Care
Customer satisfaction rating: 55%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3311)

Complaints with pictures are more trusted and informative    View all Complaints & Reviews

Sort by: — return letv le max2 mobile they send me dead phone

 jayprakashhhh on Jun 27, 2018
I ordered letv le max 2. Mobile from they send mee dead phone worst experience ever i am trying to in touch many times with snapdeal's customer care number [protected] but they did not receive my call.. Now i have only one option left i am going court and case against the snapdeal campany.
My order id - [protected]
My mobile number - [protected]...
Complaint comments  Read comments Complaint category Mobile Handsets — received a call right now from delhi uttam nagar

 Suru Surabhi on Jun 27, 2018
I received a call and a msg from"md - snapdeal" asking me to transfer 8500 rs before 11:30am today and the gift i have won in snapdeal lucky draw is a maruti 800 car which they will send to me via transport company and the car will reach by tomorrow to me i need to show them my pan card, adhaar card and 6 passport size picture and car will be handed over to me.

Is this fake or correct. Should i make the transaction.
Contact number of the person who called is -[protected]
Account details mentioned to make the transfer are -

Bank of baroda
Ac no...
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls — lucky draw

 Rajeswari N Shobha on Jun 27, 2018
Received a message in the name of snap deal as my number has been selected in the lucky draw mahindra xuv 500 cost rs.12, 35, 000/- registration charge pay 8500/- email id helpline no.[protected]

To make the payment they have provided this account details - name anu raj, a/c. [protected], sbi, ifsc sbin0002938

This person is calling to ask for bank details and to pay 5500/- to register and get the amount equivalent to price amount if we don't want the car...
Complaint comments  Read comments [2]Complaint category Banks — delivered a fake mac cosmetics products

 Jyothi NShetty on Jun 26, 2018
I have ordered MAC cosmetics products from snapdeal. When I received the products was fake cosmetics its not genuine MAC and also all products are dried up and it was not sealed..also..very bad experience from snapdeal. So I have requested for return the products but snapdeal not accepted my return request. Have sent request mails as wells called them also but they did not resolved my issue. Now I cannot use these cosmetics and lost my money also. Kindly help me to resolve this issue.
Product order details as given below:
Order ID: [protected] (5 Items)
Placed on 31 May, 2018
Complaint comments  Read comments [1]Complaint category Cosmetics — cheating from snapdeal

 LIBIN DS on Jun 26, 2018
My name is libin my snapdeal account name is libin ds. My registered mobile number is [protected]. For past 6 months i havent even lodged to the snapdeal and placed any order. But on last saturday 23/06/2018 i got a courier from snapdeal with a cod of rs 450 as my parents were uneducated they have collected it without enquiry them. Also even a single call or sms is their with me from snapdeal. When i try to complaint snapdeal they doesnt respond yet.

It was a big and fraudelent cheat from snapdeal.

I have received 3 watches from snapdeal...
Complaint comments  Read comments [3]Complaint category Online Shopping — order id 22206761889

 Anden on Jun 26, 2018
Zoeva rose gold complete eye makeup kit shown as an original product of zoeva brand and heavy discount also was given to show that it was original product. Bought this for my wife. But the product is fake. And my wife did not want the fake product. Product delivered on 22.06.2018 and return request raised on same day. On 25.06.18, snapdeal refused to accept my return request citing some internal policy. Tried contacting customer care but snapdeal does not let you connect to any live person and it is wrong on snapdeal to refuse to accept returns when they have a no questions asked 7 day returns policy....
Complaint comments  Read comments [2]Complaint category Online Shopping — order id 22285592812

 Tilakraj Shetty on Jun 25, 2018
I had booked black hugo perfume bottle on snap deal and had paid rs 1820 in offer, but was surprised to receive a different product of sky blue colour worth rs 1400. I applied for refund and no one came on 25th june and i got the message that i have to reschedule the pickup and am not getting reschedule option in website. Snap deal has cheated me. I want my refund at any cost from snap deal otherwise i will post it in all social media sites.
My order is is [protected]...
Complaint comments  Read comments Complaint category Products & Services

Snapdeal Cheating — order id: 21605189032 reference no: 47479649 snapdeal cheated

 Ajay. on Jun 25, 2018
Please refer order [protected] dt 10 apr, i ordered yonex rackets online. One racket wire broken in a week and other after 03 month.
After so much communication snapdeal informed me product not delivered by them.
I have received the bill also from snapdeal.

It seems snspdeal is selling copy of yonex racket. Wite should not break in a week.

I only asked snspdeal check the quality of the product yonex. Snspdeal told they have not delivered the product. But i have the bill.

Please be careful before ordering on snapdeal.
Please enquire...
Complaint comments  Read comments Complaint category Online Shopping — order id: 21605189032 reference no: 47479649 snapdeal cheated

 Ajay. on Jun 25, 2018
Dear sir,
Please refer above order no on snapdeal.

I am feeling like cheated by snapdeal.

First mistake they did, did not update status of order after delivery of the yonex racket.
They send me bill of delivered item with courier details.
I paid 1400 for pair of racket, one racket is broken in a week, other racket broken after 3 week. Mater was reported to snapdeal, i got call from mr sachin, ms neha etc, we are looking into matter and finally snapdeal lied to me this order is not delivered by them. They lost all values and started cheating customer....
Complaint comments  Read comments [1]Complaint category Online Shopping — personal data compromised - no way to delete account and personal information

 JA PIL on Jun 25, 2018
I used to have a mobile number in india before moving to the uk for studies. I gave up that number and some random guy from latur got that number from airtel. That guy used that number to order stuff online from
My bank account details, my home address in india, my personal information is shared with that stranger. Plus, his order was delivered to my home address, which clearly means that random guy was updated with my home address.

This is major security breach. I tried deleting my account, there is no option of doing that on snapdeal. I contacted snapdeal. They...
Complaint comments  Read comments Complaint category Online Shopping — fraudulent or true please rectify today

 Sharif Siddiqui on Jun 25, 2018
Dear sir/ madam congratulation! You are the victor of 1st prize (Tata safari) from snapdeal pvt ltd. Which cost is rs:-1, 240, 148.00 the charge of your reg service charge is only-8, 600. This is valid for today. For know more details contact at 24x7 support no -[protected]

This msg has came today the guy telling offer is valid for today only... Please rectify it that it’s true or fake... What is happening around in here in snapdeal, fraudalism is around everywhere but using snapdeal name... Ohh god......
Complaint comments  Read comments [1]Complaint category Products & Services — bluetooth head set lg tone+hbs730

 3181arun on Jun 25, 2018
I purchased a bluetooth ear phone delivery time that product not working and is a second hand product
I recent tha product for replacing, then after 2 weeks delivery but that prodect not propper working right ear speeker not working and fully scrached product
I think this i purchased lg product bu they send a local chaina head sett they cheeting me in 2 times...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances — privacy issue

 Sodhani on Jun 25, 2018
I received an sms from snapdeal regarding lucky draw coupons of winning a car and a cash prize i called the customer service but no one picked up. I can share the mobile number and name of the person, the person has called me three times. This is my first order with snapdeal and my mobile number has been shared with a third person. Please take strong action against it....
Complaint comments  Read comments Complaint category Computers & Accessories — wrong pick up

 Deepti Chawla on Jun 25, 2018
I ordered a perfume and wallet together and they both were damaged, so sent a return request, the delivery guy picked both the items, but gave confirmation msg only for the wallet, wen i complaint abt ths tonsano deal they kept on asking for d pick up receipt which was not given by the pick up man, then wen he came to deliver the replaced wallet he returned the damaged perfume bottle, which he said he picked up incorrectly, again i contacted snapdeal to pick up the damaged perfume, but they closed the return request, and after so many mails and conversation s, no one calls back or replies at all...
Complaint comments  Read comments Complaint category Other — the product is not arrived in the date of delivery

 Sreyas Sivadas on Jun 22, 2018
I shop a product from snapdeal and its delivered on between june 18-20. On june 19 i get an text message that the order is arrived today. And i call the courier service and ask the delivery time, then he told that due to rain it is not delivered by today and it is delivered by tomorrow itself. So the next day i call the courier and they told unnessessary asnwers. L repeat the call for today. And the product doesnot arrived today. Today is june 22. I am not satisfied to buy anything from snapdeal. Your courier service is very bad...
Complaint comments  Read comments Complaint category Sports & Recreation — product got torn.

 Ashif Molla on Jun 22, 2018
I had purchased nike zoom train action blue shoes”. From snapdeal on 25/05/2018. I got that product on 3/06/2018. That product got torn when i was wear first time. I believe that product is duplicate. So i want to replace that product.
Seller name is
Sewa footwear
Gopipura, bade chakla kha.
Surat city, gujarat
Complaint comments  Read comments Complaint category Online Shopping — stc dth hd wifi set top box h-500 (life time free) fta multimedia player

 Digbindu Bhattacharjee on Jun 22, 2018
My name is Digbindu bhattacharjee, from Agartala Tripura perches one STC DTH HD WiFi Set Top Box H-500 (LIFE TIME FREE) FTA Multimedia Player, Order ID: [protected], Placed On 03 May, 2018, but order doesn't working, than i request to return & replace the product, it will be process, in my login id i have seen Return request under process10:43 PM, 15 May, 2018, but nobody can pickup my product till today, more than time i request to snap deal customer care through telephonic or through email, no response come from company, so i bound to go consumer complain. please take my issue ans necessary action...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — product delivery scamming

 Ravi.00789 on Jun 22, 2018
Respected sir/madam,
I ordered 2 products from snapdeal (Product id - [protected]) on 13 june 2018, i paid rs 3795 but because of the technical default or error the pin code was mentioned wrong, when i tried to call them there is no one to help, they don\'t even reply to my emails. A few days back i got a call from one of there delivery boy that my pin code was mentioned wrong, i was shocked and told him that it may be a mistake because both the pin codes are within 8 km of distance (110076 - wrong, 110074 - right), after having a 5 minute conversation he promised me that he will deliver...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — ps4 dualshock controller

 Huzaifa Anwar on Jun 22, 2018
Hi sir,
I ordered PS4 dualshock controller from Snapdeal, they delivered me a fake PS4 controller with the trademark of Sony
The controller is very lighter than the original controller, the controller buttons doesn't work properly, the controller quality is bad I want a refund from them,
They showed original picture of PS4 controller and used the original trademark in there pictures while the controller does not have a Sony symbal on his rear,
This is very unfortunate for me as the controller was expensive I don't even know if I get a refund or they make any excuses...
Complaint comments  Read comments Complaint category Electronics & Appliances — cannot cancel product

 Rajesh bhuvanan on Jun 21, 2018
I have ordered a nike flip flop.. But i would like to cancel it as i am currently not present at my house due to a serious issue. I will not be available at my home to take the order as i will not be returning soon. So i would like to cancel my order of nike flip flop with product id:[protected]. Im sorry for my inconvenience but im not in a position to buy this and because of this urgent situation. It would be kind of you if the order will be cancelled...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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