Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 53%
Submit a Complaint
10692
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
53%
Complaints
10692
Pending
4444
Resolved
4557
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3105)

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Snapdeal.com Complaints & Reviews

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Snapdeal.com — duplicate product of l'oreal

 priyak12 on Dec 27, 2017
Dear ms. Joshi,

Thank you for contacting us with regard to your feedback on the l'oréal professionnel x-tenso care shampoo & hair spa smoothing cream bath, which you have purchased from www.snapdeal.com. we appreciate the time you have taken to contact us.

At the onset, we would like to inform you that the l’oréal professionnel products are exclusively available only in professional salons and are not retailed through any online or retail channels. The same has also been mentioned on all product packs for consumer’s awareness in order to help consumers make a...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — return

 manju natha Prasad on Dec 26, 2017
Hi i am manju, i ordered cromton geyser. Delivered wrong product by them. Hence
I request return process.. I don't receive any reply for the same. Later i wrote a mail to snapdeal. Then they send that
W message i got

Update on refund request:
Manju, sorry! We are unable to pick up ur product... As your
Address lies beyond our serviceable area for reverse pickup. Please courier
It within next 5 days with original packing, tags & accessories to the
Following address:
Hyderabad vulcanqc, vulcan express pvt ltd, door. No.: 3-4/3, survey...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Snapdeal.com — product replacement

 Manan Kandari on Dec 26, 2017
Order [protected]
I registered a replacement request as i received a smaller size of the shoe i ordered but now i received an sms that "your item does not pass quality guidelines" i mean this is ridiculously i have worn the shoe only once just to check the size how could it possibly be "not fit" for replacement. If something happened to it while shipping then that's not my fault. I really trust snapdeal and have ordered frequently but this incident is
Making me loose faith in the company. I have trip planned and i really look forward to wear shoes that fit. I don't need the money...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — not refund my amount

 Prasad P2k on Dec 26, 2017
I have ordered the product on 1st dec'2017, it was delivered on 8 the dec'17. But when i opened the box the product was defective and returned and item was picked up 19th dec'2017. Till now no refund has initiated and still shows your item will picked up on 28th dec'17. I have follow up customer care 2 times, there is no response. Please take action and refund my amount.

Ram...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — take money and ran like thief without deliver my parcel

 Big Fool on Dec 25, 2017
My order id:[protected]
Yesterday a currier boy came to my home to deliver the product, my mother gave him the money after taking money in his hand he ran like thief and deliver only one parcel in place of two... We try to catch him but he was gone.
Now i decided to file a complain against the currier company and snapdeal also if they didn't refund my money....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — substandard shoes

 medical development and engineering on Dec 25, 2017
I had ordered nike 2018 kwazi green running shoes. Order no [protected]. What i received were a pair of totally substandard local make shoes. I had paid the cod amount of rs 2899. I immediately complained to snap deal with the invoice and the pics of the shoes. A reverse pick up was arranged for the same. Now i get a message saying delivery is arranged from a different supplier. The delivery was attempted today, but i refused to take delivery as i am yet to receive the refund of the same order. How can i pay twice for the same product about which i have serious concerns?

Expect an...
Complaint comments  Read comments Complaint category Sports & Recreation

Snapdeal.com — refund payments process

 iftikar hussain on Dec 25, 2017
It is very shameful company like snapdeal have no any helpline number to talk with the customers care executive. I refund my product but after few days a message display showing that my bank account that i give for refund process is not correct. But when i try to contact customer care service their is no any helpline number to talk directly with the snapdeal member....
Complaint comments  Read comments Complaint category Banks

Snapdeal.com — fraud not giving money

 shyam patidar. on Dec 25, 2017
I buy a sara bag and return it till not get my bag or money back.
I want my money back.
They take both money and my bag also.
It is totally stealing something.
Get me my refund. Actuall firt they sent the bag but i did not get the appropriate one so i refund it back then it was declined by company then they said that they deturn the back but they did not send money or either bag. Fraud...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — samsung headphone

 Sanjay Sasihitlu Ramachandra on Dec 24, 2017
I ordered a samsung headphone, and i received same but that was damaged and one side not working condition, i returned the same too the snapdeal person came and got the product, he given a slip for return item mentioned. After that i didn't received a refund to my account for my cash on delivery payment, but that snapdeal website and customer care not working properly, i sent a mail to snapdeal couple of days ones but no response from snapdeal team worst online. I will wait for couple of days other wise i will make a complaint at consumer court......
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — fake shoes

 Nirpad on Dec 24, 2017
The sellers listed original picture of the shoe and delivered different shoe. The price is heavily discounted thus enticing customers to chose such a product. The price is the same as original but discounted almost 70 percent to make it a good buy. Snapdeal should ensure such scruples of a seller affects the snapdeal story for quick buck. The onus also lies on snapdeal to ensure products are original and hence the fault lies on the marketplace like snapdeal to ensure fake product sellers are delisted and heavily penalized...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — i have ordered 30000mah callmate power bank but the product was missing from the packaging

 waheed ahmad bhat on Dec 24, 2017
Dear sir i have ordered 30000mah callmate power bank on 13th december and delivered on 22 december 2017 when i opened the packaging there are empty box. I think snapdeal are cheated with customers. Order id [protected] and also i have paid rupees for the order 1149. My query is refund my money for empty order box. I have not a good experience with snapdeal....
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — mobile/return

 goelic on Dec 23, 2017
Snapdeal have no return policy they send me defective item i want to return or replace this but everytime they replied only go to service center and get it repair customer care also give automated reply that my mobile number that i give when i place the order is not registered with them so they can not talk to me snapdeal is a fraud company so avoid this
Return request reference number 45205005...
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — I bought a kingston micro sd card.. but insert a damaged sandisk sd card

 Subhash Deka on Dec 23, 2017
I bought a kingston micro sd card.. But insert a damaged sandisk sd card..
So now i cannot return it.. I ordered it snapdeal but coming through support@bookmypacket.com.. Why??? And my snapdeal order it show order cancel.. (Order could not be fulfilled due to seller unable to fulfill.).. So i want return my product or refund... My mail id - s. Subhash9999@gmail.com...
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — wrong product I receive by snapdeal

 mritunjai on Dec 23, 2017
I have order pendrive of 16gb moserbaer pendrive usb 3.0 of rupee rs 355/-
On 16 dec 2017 cash on delivery and on 21 dec i get my order and when i open it doesnt foung in the box pendrive in place of that i receive cardreader.
As i come in this situation i ultimately call to sneap deal cumstome care and file about that complaint as the custome care said to me "that from i get mail on which i have to reply all the item which i receive but when i check i didnt find any mail from the sneapdeal.
Order id is = [protected]
Mb=[protected]...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Snapdeal — snapdeal is a fraud company and cheats you

 Karl CC on Dec 23, 2017
I am writing this message so that anybody who reads this understands how snapdeal is a worthless, cheating, fraud website.

On 13 dec 17 i ordered an item on snapdeal.com which i supposedly received on 15 dec 17. I paid the delivery courier cash on delivery. When i opened the item i realised i had been sent the wrong item, not what i ordered. I submitted a request on snapdeal’s website to have the item replaced with what i ordered.

On 18 dec 17 the same delivery boy who delivered the wrong item to me came to collect the item from me, ostensibly for replacement. He...
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — adidas yeezy order got cancelled

 siddharthanoop on Dec 21, 2017
I've order adidas yeezy sply-350 outdoor black casual shoes, when i ordered the product first it was available with size 6. After 2 days, i've got message that it's been out of stock or discontinued. It says the order has been cancelled because the seller has not enough stock. Is it fair? Snapdeal should show the availability correctly, i am very unsatisfied with the service....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — paras magic gloss resin dwarf fountain/ item broken

 Anandhan RM on Dec 21, 2017
I have ordered this item on 24nov, they have delivered on 30th nov 2017. After received the item, we have checked the item, it was broken with same day i have raised the returned request, they didn't pick up my item till now. They sent the sms that we could not reach your place, please send it to mentioned address, when i tried to send the item, they didn't receive my item.

Still, i m sending email to customer care, no response from them....
Complaint comments  Read comments Complaint category Utility Services

Snapdeal.com — damaged and used watch. I have received

 Kishan Limani on Dec 20, 2017
Fossil watch which is already used by somwone
Cheating and never expected from this compony and totally unfreah product recieved worth rupees 4995, though snapdeal provided discount on product but it was not mentioned anywhere that product will be unfresh or already used by. Someone... Advance payment was done by my debit card and never evr gonna purchase foe this cheat site...
Complaint comments  Read comments Complaint category Jewelry & Watches

Snapdeal.com — return of the item is not made [Resolved]

 divyan1995 on Dec 20, 2017
I purchased philips she1455wt earphones on 30th nov. As i received duplicate product i made return request and estimated pick up was 09th dec. After that i dint get any updates on return, so i wrote complaint mail to snapdeal customare care. I get response saying it will be done within 2 days. They dint return the item till now. Now they stopped responding. Please take necessary actions against them as they are cheating customers. Never trust snapdeal. Worst online shopping site...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Snapdeal.com — no delivery, and no refund given order id: 20427178278

 Subhash Subramanian on Dec 20, 2017
Dear sir

I wish to submit my grievance with snapdeal. At the outset i am very dissatisfied with snapdeal.

My issue has not been resolved as yet by snapdeal even after 15 days of making the complaint.

Facts of the case:
This refers to my snapdeal order - details given below.
Snapdeal order id: [protected]
Order date nov 22 2017
My address:
Subhash subramanian
Anantapur - 515134
Andhra pradesh

Because of an error by fedex or snapdeal (I don't know whose mistake it was), the courier person...
Complaint comments  Read comments [1]Complaint category Sports & Recreation

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