Customer Care
Customer satisfaction rating: 54%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

Sort by: — mobile

 Sonia Dhiman on Mar 29, 2018
I have purchased mobile ivoomi black colour from snap deal on 24th march 18 and received mobile next day on 25th march 18. I am not satisfied with the quality of this product its not that as was described its look old and camera is not performing well and having issue with internet connectivity too i immediate processed the request for refund of this product under there return policy. But i got email from them that it cannot be refunded. They have blocked my number at their application and i am unable to contact them. They are not listening my problem. One of another mobile i have purchased from...
Complaint comments  Read comments [1]Complaint category Mobile Handsets — refund not received

 Ashok Borana Riyan on Mar 29, 2018
I have bought an electric trimmer
But i have canceled my order but i have not received my refund please help me for my refund i have already canceled my order i have so sad with this company so i reqest to you and your company for solve this issue in the future in minimum time so i feel good in the form of a customer of the india in future ok let solve my problem...
Complaint comments  Read comments [2]Complaint category Appliances — courier partner is abusing and during job timing he is doing his own work

 priya devnath on Mar 28, 2018
+[protected] this is a no. Of courier partner of snapdeal... On duty he is doing his own work in bank... My 3 product is with your courier partner... And he is not reaching to my door n he is updating to u that courier is reattempting... Is this ur courier partner... N then that men is taking in manner to me.. Take a strict action.. And more important he is not even call to my no. Is that manner ur courier partner n moreover product is also not gud...
Complaint comments  Read comments Complaint category Cosmetics — I have been robbed by

 ISHAK SHAIK on Mar 28, 2018
I have received call from ([protected]) your company saying that i have got a gift i phone i paid them money i now i m in trouble i have repeatedly got my balance deducted from my credit card of 17450 please help i am totally out of money i have been tricked into this has to pay for it or else i will sue you company for not taking any action on such theft
Sk. Ishak
Complaint comments  Read comments Complaint category Credit Cards — cheating

 Rishudubey on Mar 27, 2018
As per Snapdeal I recieved a message that I'm the lucky winner and owned the 1rank and won Tata Safari of ₹1240148.00
I was shocked because the message in my inbox was from the Snapdeal registerd number . I contacted the Snapdeal costumer representative and they told that it's a fraud and there's nothing anything like this offer going on by Snapdeal ..
I want to ask Snapdeal that what is all these stuff going on . What is this, cheating the costumers, making them happy for a moment, playing with the feelings and emotions .
Thanks Snapdeal for the happiness of a while, you...
Complaint comments  Read comments [2]Complaint category Unsolicited Phone Calls — fake calls using name of snapdeal

 merlin valson on Mar 27, 2018
I got a call from a man saying he is from snapdeal and said that i won a car or can get money instead of the car. He told me to give my bank account no or pay registration fee, for proof he send photo of his aadhar card. I just checked aadhar no on google and saw its fake. I hope no one falls for such fake prizes n snapdeal please make a way out for this, be careful...
Complaint comments  Read comments [2]Complaint category Government Organizations — I haven't got my refund money back. please refund it soon

 Laiba Khan on Mar 26, 2018
Product description:- huda beauty matte liquid lipstick collection of 16
Order id:- [protected]
Order number :-[protected]
I haven’t got my refund. The product has been picked up before 3 days and still i haven’t got my refund. I want my refund back soon. It’s not good service by snapdeal i have purchase many things before and it has never happened. I want my solution and money soon....
Complaint comments  Read comments Complaint category Health & Beauty

Snapdeal — refund or replacement

 Eniyanrock on Mar 26, 2018
Respected sir/ madam,

Good afternoon, I have bought one product form snapdeal on 02.03.2017 and I have return it to the seller on 14.03.2017 . Because, the product was damaged. The product reached to the On 17.03.2017 and allso it was quality verified by the seller 17.03.2017 and approved to the refund on 21.03.2017 then, they received my transaction bank account details from me for refund process(17.03.2018). But, suddenly, they are cancelled the refund process and they are not provide for any replacement or refund still now and allso they are blocked all my account details. If...
Complaint comments  Read comments [1]Complaint category Online Shopping — I got this message from md- sandal

 Aaron M on Mar 26, 2018
Hi Team,
Please tell me truth behind of this messasge which I got :
Congratulations You are lucky winner in my SNAP DEAL private limited company, Your CUPON no-1091, Your prize (TATA INDIGO) marketing amount 6, 25000-/ Contact number-[protected] What's aap no-[protected] NOTE-T&C apply-8500...
Complaint comments  Read comments Complaint category Other — dreamfit 40 kg home gym combo

 Artemis789 on Mar 25, 2018
Ordered the set about a week ago. Status shows that delivery was unsuccessful thrice but nobody showed up to the house on any of the scheduled delivery dates. My order id is [protected]. Still waiting for the courier to show up to my house. Address details were pretty accurate. No reason for them to not find the address. Starting to think that the product will not be delivered....
Complaint comments  Read comments Complaint category Sports & Recreation — I can't get my cash

 Omi Ghogare on Mar 25, 2018
I have order a saree but it not courtly that why i have replaced my product and the snapedeal member also to it at company but i can't get my cash.
How can i send account number to snapedeal so they give me cash back so please help me and transfer. My cash on my account number.
Give me your toll free number i will call you. You can tell me on text message also
So please do it...
Complaint comments  Read comments [2]Complaint category Banks

Snapdeal — refund of return product

 Vijay Tapriya on Mar 25, 2018
I purched a shoes pair.its small size so I returned I did not get refund .
Snapdeal have given me utr no of neft bt it s not credit in my ac and I have complained about it by mail many time
Bt it s not replying me. And on costmor care no. We can't contact with costmor executive...Plz help me.and make give my refund...
Complaint comments  Read comments Complaint category Other — regarding supply of wrong model battery 2000mah of micromax canvas nitro a311

 subesingh on Mar 24, 2018
My order no. [protected] dt.17/03/2018 for battery of micromax canvas nitroa311 was 2500mah model but you supplyed battery model no. 2000mah. Kindly supply correct battery model no. 2500mah without any delay in place of battery no. 2000mah. This is for your kind infomation. My email no. Is It will be un-convenient to me if you not replaced timely....
Complaint comments  Read comments Complaint category Mobile Service Providers — prestige jmg champ 550w juicer mixer grinder

 Ajay_160977 on Mar 24, 2018
I purchased a prestige jmg champ 550 3 juicer mixer grinder through snapdeal vide invoice no. Sf6d30/280 dated 13.03.2018. The order was placed on 12.03.2018 and product was delivered on 16.03.2018.
This is to inform you that product was received in damaged condition. One lock of the product is totally broken.
I made a request for return as per policy on the vary same day through snapdeal apps but the item was not picked up for return. Despite of picking the product my request is being rescheduled so many times since the day of my complaint/delivery. Recently, pickup was scheduled...
Complaint comments  Read comments [1]Complaint category Appliances — cashback issue

 Koushik K S Rao on Mar 24, 2018
We alread Returned the product the cash back hasn’t came we are trying to call you but from registered mobile also call is not connecting to coustomer care please solve the issue we returned the Nike flip flop, we already mailed the problem also, only 2 products cash back came another one is pending...
Complaint comments  Read comments Complaint category Other — non acceptance of return and false allegation [Resolved]

 Aryendrasingh on Mar 24, 2018
I had ordered overtech k688 keyboard mouse combo (White) order id-[protected] which got delivered to me on 15 march 2018 but i received a black one also i was not satisfied with the product. So i initiated a returned sequence on the very same day. I was given the ticket id 46389377. Pick up person came and picked up the same on 17 march.
After 2 days i got a mail saying, i was denied refund from your side saying that the quality check criteria does not met as some part of the order happened to be missing. I am quite sure that i packed all contents including dongle. So i mailed them to look...
Complaint comments  Read comments Complaint category Computer Hardware — refuse to returning wrong item sent

 Alok Sonie on Mar 24, 2018
My order which received is not that i ordered, but some other item. Order number is [protected]. The pick up service is refuse to pick the item received while i request to return it becoz desired product is not sent but some other item place of it. So i contacting you direct and indirect lit of time. But yu never responded satisfactorily.
I got tensed for that day till today. Plz resolve the issue, so that i receive my valuable money back and purchase right product.
Alok soni
Complaint comments  Read comments [1]Complaint category Online Shopping — refund of order 21308297435 [Resolved]

 reena bhekane on Mar 23, 2018
I have ordered 7 dress material from snapdeal on 7 th march 2018 order number [protected] amounting to rs.3538.. I received the products on 12th march 2018.. When i opened the parcel i noticed that the product shown on site and actual product ia very different.. The quality is also very bad hence i returned the product in just two days of delivery.. After 8 days i received an email from. Snapdeal saying the material doesnt meet their quality check standards hence ther wont be any refund.. How can it be different i have not even opend the folded material returned as it is.. If the product was different...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — refund [Resolved]

 Noor shaan on Mar 23, 2018
Dear sir,
Most respectfully i requested to you that i placed my order on snapdeal on dated 8 march 2018. My order id is [protected]
After placing my order cancel this due to some problem. But still i didn't get back my refund on my account.
And there is no contact numbers to contact with customer care and no one is give me the answer from the company either on my mail or on my mobile number....
Complaint comments  Read comments [1]Complaint category Appliances — neither confirm my order not refund my amount rs 1202

 Matus on Mar 22, 2018
Order in process: hi manoj! We have received a request for your order for mb mr. Badoli maroon... + 1 more item. It will take around 20 minutes to confirm the payment with your case it's not confirmed, we will refund any amount deducted from your card/bank account. Thanks for shopping on snapdeal!
Money deducted from sbi debit card xxxxxx1464 rs 1w02 on pos snapdeal 16at jasper infotech private txn#[protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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