Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 58%
Submit a Complaint
11212
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
58%
Complaints
11212
Pending
4107
Resolved
5484
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3401)

Snapdeal.com Complaints & Reviews

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Snapdeal.com — 1 qty received however amount taken for two

 Meghna402 on Oct 5, 2018
I have ordered 2 nutriglow wine facial combo by two different order number
Order no. [protected] and [protected]. I have made payment of 2 facial kit through cod of rs. 2034 as mentioned in bill attached on parcel. Bill on parcel was show 2 qty of facial kit with total amount to be paid rs. 2034. I paid the amount to delivery person. But when i opened parcel, i found one facial kit in box. It is cheating to me. Please look into matter earliest. Please provide my 2nd facial kit or arrange to refund my money. I have registered complain on help@snapdeal.com. But no response.

Meghna...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — regarding not delivery of my ordered product.

 Vipinkumar Teekla on Oct 5, 2018
Order id-[protected]
Reference no.5293619
Placed on 2 dept. 2018
Sir i have made payment one month prior but unfortunately didn't recieved my order. More over after 1 month you have cancelled my order. Is this a policy for consumers? Why should i or any one should believe on snap deal. Reply. Waiting 4 your reply. Thanks regards
Vipin kumar
[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — call about lucky draw winner

 Shatrughan Dayal Singh on Oct 5, 2018
I got a call through mobile no [protected]at 1046 hrs . Said by caller that you have win a car worth rs 12.8 lacks. You have two choice either take car or money. If you want money then you provide A/C no adhar; or pan no. If you want car then you deposit 15000/00 rs in A/C no [protected] IFSE Code SBINOO03465 Branch Mango. In same day. When I ask where r you calling from them replied head office luck draw Mumbai. I want to know how can any person knows address and name....
Complaint comments  Read comments Complaint category Other

Snapdeal.com — snapdeal bogus call from unknown person

 Renudc on Oct 5, 2018
Someone Unkown person called me and you got the prize you sent Tata Safari give you a snapdeal Win over a sent. Investigate this and tell me whether its true or false.

I'm sending you the trustees he has called me. and he sent me a letter on whats up that i'm sending to you. he sent me your adhar card and bank pass book xerox and sent Rs.26850/- to our account.

After sending all the documets, you will be able to send a TATA SAFARI car to your home within four days.

The Phone number he calls and his whatsapp numbers are as follows.

+91-[protected]...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Snapdeal.com — product not delivered company not helping

 eish kumar Ramdev on Oct 5, 2018
I ordered 3 things:
Autostrak 500 amp jumper booster cable copper core
Kozdiko 3000kgs 8 mm 4 mtrs car auto full steel towing rope for all cars
Autostark beige foldable bottle holder for maruti suzuki zen estilo

The 3rd beige bottle never came thru.
U are showing me pod of 2 products..
Pls investigate all 3 pod's to figure the miss. Again i received only 2 of the 3 ordered products.

Why are we going back and forth.
This was to be investgated and solved.
This has not been done yet.
Please rrange for the bottle...
Complaint comments  Read comments Complaint category Products & Services

Snapdeal.com — replacement of shoe

 Sanjay Pingua on Oct 5, 2018
I had ordered Delize Black Chelsea Shoe on 29/09/18 and my order number is [protected].Today on 5/10/18 I have recorded my order but unfortunately it is brown colour as well as size is 8 but it not fit for me. How can you people are so irresponsible...? I want to replace my product.My cell number is [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — regarding privacy this is very grave situation.

 bisleri on Oct 5, 2018
Snapdeal is no more safe for online transactions. They are leaking our personal data to others, which is not safe. I'm getting sms/ calls regarding winning cars. That person knows my address. It is about privacy
Snapdeal help/customer support is nill about any issue.
I received fraud calls in the name of snapdeal. But the surprising thing is they knew the details like my address, order details.
So someone from snapdeal must have leaked the customer information. This is very grave situation.
Snapdeal has literally no control over customer data. I am going to raise a complaint...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — fake products of good brands

 Randeep Goyat on Oct 5, 2018
Snapdeal is selling fake products in your nike's namw. I have got 1 nike jordan trackpants which looks completely fake. Product quality is fake.
I can share the link because snapdeal is not a small brand and people have faith in nike about their quality.
I can share the material with you.
Randeepgoyat@gmail.com.

I want to have an urgent action against the brand as well as seller or snapdeal....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — about refund.

 Asikur on Oct 4, 2018
I purchased a bag from snap deal dated on 17 th september order id [protected] and my registered mobile number is [protected].
It was a prepaid order.

But till now i don't get refund amount of rs 1189. My name is asikur and i am a student. So each and every money is important to me.


Therefore i fervently request you to solve the problem as early as possible....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — receiving a fake call for tata safari storme car [Resolved]

 Harsh Mistry on Oct 4, 2018
This was the message by snapdeal to me.

-snapdeal congratulation mr. Harsh mistry online shopping lucky draw contest happen and you selected first prize tata safari storme and marketing price 12, 80000 certificate company credit card and registration charge 2500.

-i want my 9000 refund which i paid becauze this is fraud thing and how can snapdeal is not taking any action towards it....
Complaint comments  Read comments Complaint category Police

Snapdeal.com — hp 5811 multi function ink tank printer

 Stalin babu Cheekatla on Oct 4, 2018
Dear sir,
I have ordered hp 5811 multi function ink tank printer with
Order id: [protected] on wed, 15 aug 2018.
The printer was delivered to me on 30th august at the given address:

Kuldeep kumar
F-42b, dda mig flats, hari nagar, new delhi-110064
Hari nagar
New delhi - 110064
Delhi:
Due to my shifting to kathmandu, nepal, i did not open the pack.
We installed the printer 2 days back and it did not work.
We consulted the local hp service center and their technician informed that the printer head was faulty and...
Complaint comments  Read comments Complaint category Computer Hardware

Snapdeal.com — no delivery of the article ordered and returned by the courier

 sudhir1970 on Oct 4, 2018
I had ordered a bluetooth device on 25th september. It was to be delivered to me on 2nd oct. 2018 but it has not yet been delivered to me. Order tracking shows it has neen returned because of refusal of customer. But the truth is that no courier service agent made any contact with me or came to me to deliver the article in the given address. Snapdeal must penalise the courier service which was assigned this job or break its tie with the courier service. If not snapdeal is going to suffer a huge loss and lose the trust of the customers.
However i would like to make it clear that i have never...
Complaint comments  Read comments Complaint category Education

Snapdeal.com — sent fake item of the original branded casio watch

 imranimi on Oct 3, 2018
I am ordered Casio Edifice 539D Metal Chronograph Watch
order no. [protected].
But Snapdeal delivered me a totally fake product.
I Have Received that Watch look like very worst finishing, Not Proper Packaging, Not Having a Product Manual, Guarantee Card, Not Having a QR Code in Box and box also damaged.
How can they play games with their customers.
Maximum products received from snapdeal looks like picked from road side vendor. Packing was also not quality packing.
No bar code sticker available at the product....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — not getting response from snap deal

 Mohd. Shamim on Oct 3, 2018
Hi team,
I had ordered one watch and status is showing deliver but i have not got product and marked so many mail bit till now there is no revert from snap deal.

Order id -[protected]

Please let me know how much time it will take for resolving this issue. Why there is no revert even i have been trying to reach over phone also but not able to reach.
Look into this and resolve without any more delay.

Regards
Mohammad shamim...
Complaint comments  Read comments Complaint category Jewelry & Watches

Snapdeal.com — fraud by lucky draw of tata naxon car

 luckysupriya on Oct 3, 2018
Snap deal company (Congratulation) you got FIRST prz (Tata NAXON car) and amount price rs.6, 50, 000, registration service charges deposit on 13500/-only for details call us customers care: [protected]
He send me his snapdeal id card, pan card and Adhar card on watsapp
he has given me company head account no. as
a/c no [protected]
ifsc code SBIN0012439
NAME DASHRATH MANDI
SBI...
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — fraud by lucky draw of tata naxon car

 luckysupriya on Oct 3, 2018
Snap deal company (Congratulation) you got FIRST prz (Tata nAXON car) and amount price rs.6, 50, 000, registration service charges deposit on 13500/-only for details call us customers care: [protected]
cONTACT nO. [protected](Nitin Kumar Singh)

This message came from your company no.
He send his ID card of company and PAn card and Adhar card
given a/c no. [protected]
ifsc code SBIN0012439
NAME DASHRATH MANDI
SBI...
Complaint comments  Read comments Complaint category Banks

Snapdeal.com — delete my snapdeal account. reference no -50283647

 hrudananda.sahoo@ymail.com on Oct 3, 2018
Respected
Sir/mam, i am herewith request you to draw your kind attention in deleting my snapdeal account. Snapdeal authorities are showing their inconvenience in deleting the account. They are telling that it is their company's security policy and they can not delete any account.

Thanking you
Regards
Hrudananda sahoo
Mob-[protected]
Email - hrudananda. Sahoo@ymail.com...
Complaint comments  Read comments Complaint category Other

Snapdeal.com — take action against this

 Muhammad Aniz on Oct 3, 2018
Congratulations.Dear sir you are Winner of SNAPDEAL Company, you win 1st prize Tata indigo car & marketing value Rs.6, 50000/- & Registration+tax Charge Rs.6500.00 on deposit Only for Helpline number [protected]

These people's are telling correct details about my purchase on snap deal.
So snap deal people are more aware about this kind of cheating...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Snapdeal.com — order not recieved

 Mukesh Malik 1133 on Oct 3, 2018
Order status is delivered but order not delivered it means fake delivery what to do//?
No reponse on mails. No action on commplaints,
Totally.
Fad up from snapdeal
Order status is delivered but order not delivered it means fake delivery what to do//?
No reponse on mails. No action on commplaints,
Totally.
Fad up from snapdeal.
Help...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — 2nd prize of tata ibndigo werner a/c. car worthrs.5, 60, 000

 mnrkrishnan Iyer on Oct 3, 2018
Last month i placed an order with snap deal for powerbank. On[protected], i received an sms from snapdeal informing me that i have won the captioned 2nd prize worth rs.5, 60, 000/- in their draw. This was followed by several calls from one mobile [protected] by one mr. Indradev chura, md of snapdeal. He gave his sbi a/c. No.[protected] with ifsc code sbin001208 and, informed me to remit rs.5600/- (10%) as registration fee and promised me that he would transfer rs.5, 60, 000/- on receipt of this registration fee. He stated that payment of registration fee of 10% is compulsory before neft transfer...
Complaint comments  Read comments [1]Complaint category Online Shopping

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