Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 55%
Submit a Complaint
11280
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

TwitterFacebookLinkedInGoogle+Youtube
Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
up
707
down
281
up
474
down
209
+91 92 1269 2126  [Customer Care]
up
1030
down
833
up
243
down
154

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
55%
Complaints
11280
Pending
4429
Resolved
5113
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3311)

Complaints with pictures are more trusted and informative    View all

Snapdeal.com Complaints & Reviews

Sort by:

Snapdeal — product delivery scamming

 Ravi.00789 on Jun 22, 2018
Respected sir/madam,
I ordered 2 products from snapdeal (Product id - [protected]) on 13 june 2018, i paid rs 3795 but because of the technical default or error the pin code was mentioned wrong, when i tried to call them there is no one to help, they don\'t even reply to my emails. A few days back i got a call from one of there delivery boy that my pin code was mentioned wrong, i was shocked and told him that it may be a mistake because both the pin codes are within 8 km of distance (110076 - wrong, 110074 - right), after having a 5 minute conversation he promised me that he will deliver...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Snapdeal.com — ps4 dualshock controller

 Huzaifa Anwar on Jun 22, 2018
Hi sir,
I ordered PS4 dualshock controller from Snapdeal, they delivered me a fake PS4 controller with the trademark of Sony
The controller is very lighter than the original controller, the controller buttons doesn't work properly, the controller quality is bad I want a refund from them,
They showed original picture of PS4 controller and used the original trademark in there pictures while the controller does not have a Sony symbal on his rear,
This is very unfortunate for me as the controller was expensive I don't even know if I get a refund or they make any excuses...
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — cannot cancel product

 Rajesh bhuvanan on Jun 21, 2018
I have ordered a nike flip flop.. But i would like to cancel it as i am currently not present at my house due to a serious issue. I will not be available at my home to take the order as i will not be returning soon. So i would like to cancel my order of nike flip flop with product id:[protected]. Im sorry for my inconvenience but im not in a position to buy this and because of this urgent situation. It would be kind of you if the order will be cancelled...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — 4 band am/fm/sw/usb radio with powerful antenna & receiver -

 Meenreva on Jun 21, 2018
With an intention of purchasing a 4 band am/fm/sw/usb radio with powerful antenna & receiver, i have placed order for the same. Even the payment has been collected by you to the debit of my sb account through net banking. You have confirmed the order and also receipt of payment vide id: [protected]. It is now observed that the product you are going to supply is td - v26 mini speaker micro sd usb music player digital fm radio stereo bass antenna receiver for phone laptop mp3 mp4, which is not my requirement.

Please be informed that, if the product you are going to supply is in consistent...
Complaint comments  Read comments [1]Complaint category Employers

Snapdeal.com — defective product delivered

 MunafKazi on Jun 21, 2018
I ordered Nokia 3220 from snapdeal and product delivered to me on dated :- 13th June 2018. The product was defected delivered to me and I registered complaint against the product on same date. It was assured to me that product will be pick up from my location and money will be credited to my account.

I received one email from snapdeal that pickup was failed without any reason. My parents were available at home for same day and nobody came at that day.

I request you to refund my money on that account which I have shared with snapdeal....
Complaint comments  Read comments [1]Complaint category Products & Services

Snapdeal.com — broken bicycle

 rahul3731 on Jun 21, 2018
I purchased bicycle before 2month . But its damaged back seat . i tired lot calling u . but not any single reply from u r side. this is worst service by snapdeal i ever seen in my life. I have very bad impression on you. I will not suggest to anybody to buy any product from snapdeal
. I am going to Consumer Forum for this.
Rahul Mudgal [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Snapdeal.com — fraud call about lucky draw winner

 shaan1993 on Jun 21, 2018
Today i received a call from [protected], and told that i won the first prize in top 1000 lucky draw organised by snapdeal and i will get tata safari or fifteen lac rupees as i recommend. They also asked for my id but i didn't provide them any info, and they also gave me their contact number [protected] for further inquiry.
Please take action against these type of calls....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — product delivery scamming

 Ravi.00789 on Jun 21, 2018
Respected sir/madam,
I ordered 2 products from snapdeal (Product id - [protected]) on 13 june 2018, i paid rs 3795 but because of the technical default or error the pin code was mentioned wrong, when i tried to call them there is no one to help, they don\'t even reply to my emails. A few days back i got a call from one of there delivery boy that my pin code was mentioned wrong, i was shocked and told him that it may be a mistake because both the pin codes are within 8 km of distance (110076 - wrong, 110074 - right), after having a 5 minute conversation he promised me that he will deliver...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Snapdeal.com — glimex maybelline/lakme/loreal kajal pencil colo super bold loreal lak che pink 200 gm pack of 7

 Nidhi R on Jun 21, 2018
Incomplete product received. There are only 6 pieces. 4 kajals and 2 baby lips only.

I have paid complete money as cash on delivery after receiving the product. But i have not received the complete and genuine product as it was shown on the site. There is no customer care number where i can directly talk to any concerned person.

"loreal" kajal pencil pack contains the "ads" kajal pencil.

"lakme" kajal is "duplicate" with "no name printed on the pencil".

The supplier has torn the invoice number also. So i am unable to return the product...
Complaint comments  Read comments Complaint category Cosmetics

Snapdeal.com — snapdeal order id: 21605189032 reference no: 47479649

 Ajay. on Jun 20, 2018
Dear sir,
This order was delivered to me after 1 week cod. This product was sub standard, this racket was broken in a week. Complain was lodged to snapdeal.
Instead of fixing the problem, snapdeal opted short cut and denied after two months, that this product was not delivered by snapdeal.
This is matter of shame to snapdeal.

It seems snapdeal lost values and ethics.
Customer be careful....
Complaint comments  Read comments Complaint category Products & Services

Snapdeal — dell laptop

 Neha Mirkar on Jun 20, 2018
Invoice No. S0400A/1000043 Invoice Date - 08 Sep 2017 Order Date - 06 Sep 2017 I have order this model Dell Inspiration 5567 Notebook (7th Gen Intel Core I7-16 GB). When we received this laptop after that we came to know that this laptop CD Drive is not working (Not Open) & we did the complaint at that time to Snapdeal. Then they informed us to take this laptop to the nearest Dell Care center. But the local dealer didn't gave the service.
Recent problems - O S problem, Power problem, while using laptop it gets automatically restart. Please solve the problem at the earliest....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Snapdeal.com — wrong product delivered twice [Resolved]

 ashish100 on Jun 20, 2018
I have ordered 3 step ladder on 26th may 2018, have received the delivery on 5 june but the product was with 2 step ladder.
I had placed request for replacement of the product, have received the replacement today after 15 days but still the same 2 step ladder delivered to me.
No person is available to answer calls. Im fed up by paying advance money to this worst company.
This is a really bad experience forever by using this non sense online shopping portal.
Request to refund my money also requesting for compensation as im constantly follow up with snapdeal but they are...
Complaint comments  Read comments Complaint category Appliances

Snapdeal.com — fake and abusing call [Resolved]

 Hero Sameer on Jun 20, 2018
Yesterday, i got a call from snapdeal. He told me that i am a lucky draw winner of mahindra xuv. I may take the car or cash according to my wish.
Same call, i got today. But he started abusing me. What is this?
Is snapdeal such a rubbish company?

I have got call from this no. Today i. E. 20 june, 2018 = [protected]
I have got call from this no. Yesterday i. E. 19 june, 2018 = [protected]...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Snapdeal.com — returned purple anarkali dress

 Tamia on Jun 20, 2018
Hi,
"the best fraud company snapdeal"
I had register a complaint against snapdeal but their is no use of complaining here.. All are same here,
Did you get any solution for the complain that i have registered??? I want the result at any cost.. I want my money back from this bloody # snapdeal.. All are donkeys seriously those are running that bloody cheap company..
Dress purchased from one seller and returned the same way, then how can u say that u got only one dress??? Call me as soon as possible.....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — nike track pants [Resolved]

 Sunny Dhama on Jun 19, 2018
I have sent numerous mails about returning my order... No response from snapdeal... Pathetic customer care... No executive to talk... And still my product isn't returnd or even the request is not proceeded, i have sent 7 mails to snapdeal about returning my order, and i got no reply from them, customer care number is # i can't talk to anyone on snapdeal... They are selling fake nike products and not returning it. I need a reply from snapdeal as soon as possible! I don't want these fake nike pants take it away and reply to me i have prooof of every mail sent to snapdeal. I dont know...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — lucky draw scam call [Resolved]

 Anish Kuruvilla on Jun 19, 2018
I got call from snapdeal call center from jharkhand stating that i have won 1st prize (Tata safari car). All my details like name, phone no., product i purchased from snapdeal app were told to me by a call center staff named ravi varma from jharkhand. Admission fees of rs. 8500/ was debited into sbi a/c no. [protected] in the name of amit kumar. Further i got a call from the call center that a cheque of rs 12, 80, 000/- is being presented to the bank to be deposited into my a/c. After a while, i got a call from a person stating to be the manager of the bank in which the above said cheque is been...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — delivered items are damaged [Resolved]

 Saraswati Choudhary on Jun 19, 2018
Order id: [protected]

I have ordered l'oreal professional x-tenso shampoo + masque & streax hair serum 335 ml.

The product which i received first time was damaged, so i placed replacement request. But again the products which they delivered are damaged and now i am not even getting the option to replace or return product.

Can i get helped for the same....
Complaint comments  Read comments Complaint category Cosmetics

Snapdeal.com — iphone 7 plus [Resolved]

 Sagar Tiwary on Jun 18, 2018
Dear Sir,
Congratulations!!

You have been selected for some special from
Snapdeal.com

After purchasing any selected  product from
www.snapdeal.com You will be eligible to get one assured gift below mentioned.

This prize are assured only for selected customer with limited period offer. You can grab this one time bumper opportunity by availing a single offer from

www.snapdeal.com

Snapdeal.com offers various lifestyle product on our sales in huge discount price.

If you will purchase any...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — winner of 12 lakh something [Resolved]

 Blind Date on Jun 18, 2018
Name ishfaq ahmad taili
Vill maidan chogal
Po handwara
Teh handwara
Ps handwara
Distt kupwara
State jammu and kashmir

Dear,
Customer (Congratulations) you are winner of snapdeal (Home shopping) you win 1st.. Price (Tata safari) and amount price is rs.. 12, 80, 000 registration service charge - rs.8500.00- on.18.06-2018 deposit only for details contact mo=[protected]-[protected]...
Complaint comments  Read comments [1]Complaint category Business & Finances

Snapdeal — not getting the product and online status show the product was delivered [Resolved]

 shikare sharad on Jun 18, 2018
Resp sir
I order the color full bamboo for gardening on 1/6/2018, i do the online payment also, but not getting product till date., i track the order and states show i received the product on 9/6/2018.
Actually i was not getting any kind of product from snapdeal.
Kindly requested to you please help me, i send the mail to snapdeal but they are not solve my problem...
Complaint comments  Read comments [2]Complaint category Home & Garden

Recently Discussed

(11 minutes ago)
Idea Cellular
harassment by idea employees.
(29 minutes ago)
Dream11 Fantasy
amount not received
(33 minutes ago)
Home Credit India Finance
home credit
(34 minutes ago)
India Infoline Finance [IIFL]
customer support is full of frauds in iifl
(40 minutes ago)
Biotique Products
not delivered and taken money

Featured Complaints