Customer Care
Customer satisfaction rating: 53%
Submit a Complaint
COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

Sort by: — product missing and refund problem [Resolved]

 Shani Diwaker on Dec 17, 2017
I ordered a nike air max shoes on 18 nov.. I received a parcel on 30 nov... But parcel have no item... My product is missing... I do complain in mail and also application... But they do not reply well... Shipping company contact me and talking about order... They said me to proceed your problem to higher authority but snapdeal till now no refund initiate me... So look at my issue......
Complaint comments  Read comments [3]Complaint category Sports & Recreation — order id: 20400984583 ( got damaged item)

 Madhan.r.reddy on Dec 16, 2017

I have ordered "Xiaomi Redmi Note 4 Shock Proof Case IPaky - Golden" but i got damaged item, so i have replace the item with in 2 days, but no one is coming for picking it up return item and no one is pick up customer care calls. worst services and cheating with customers.

Please take care of action.

Complaint comments  Read comments Complaint category Mobile Handsets — false allegations to cover up their own faults

 Aymen Ahmed on Dec 16, 2017
I had orderered a pair of flip flops from snapdeal on 21st november, 2017. As soon as the product arrived the product looked fake. So i registered a return request on the site. Now since then i have been waiting for a phone call from their side, so that i can return the product successfully, but all efforts in vain. Moreover they mail me every damn time that the product was undelivered because i wasn't available. I try to contact the customer care but they respond by saying that the no. That i input as my registered mobile no. Has not been registered with them which is false. I have mailed them...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — missing product

 Yatindra Patidar on Dec 16, 2017
I ordered roadster casual shoes from snapdeal (Order id - [protected]) of rupee 1679 which has debited from my bank account through debit card, inside box i got 4 packs of surf excel detergent powder with invoice in my box and even i have try to contact snapdeal they had not contacted me back, please try to help me they have only two way to contact their fake email ( and [protected] both have computer generated machine response even they don't have proper customer care no. So that i can contact them ant talk to them...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories — refund for shoe(alpha bounce)

 Tts13 on Dec 16, 2017
It has been two months already that I had ordered the shoe and payed it online and had cancelled it.But yet I haven't gotten my money back and even though I have received message from the company that they credited it into my account I have not been notified by my bank yet that the money was credited.please reply asap....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — received a defective product and it is not taken return back [Resolved]

 QA Team on Dec 15, 2017
This is to the complain of my order whose invoice is 32db95/1006168. I am writing this mail bcz i am disappointed with the person who came to pick the return product. I have compained to you that the product is defective and in the reason commentbox i have mentioned you everthing that the product is dieliverd to me just now and it has a cut mark so i need to return it but the person whom came to accept it said it cannot be returned. I could understand why... Plz look into the issue and resolve it.....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — refund. [Resolved]

 Ramanim on Dec 15, 2017
What the hell is going on? Is snapdeal an mnc or a road-side company. How many months do you need for processing refund. This is for the second time i am complaining here. You said i will get response in 24 hrs. But it's almost a week. Atleast this time i am expecting a honest reply. The following is the complaint i made.

I got fed up mailing help@snapdeal. I cancelled my order for jbl c150 si earphones a month ago.. But till now i didnt get any refund.
Pls look into that. Every time you are asking to attach bank transaction copy. Even i am doing that. But there is no response....
Complaint comments  Read comments Complaint category Online Shopping — money has detected twice [Resolved]

 Reshav kumar Agarwal on Dec 15, 2017
I have order puma sandal my order i'd: [protected]... Courier boy has swipe my debit card once he told that the phone was hang and again he swipe card so payment was successful... After some i got msg that the money was deducted twice... So plzz help me and return my money as soon as possible plzz... My contact no. [protected].. My name is reshav agarwal.. Email id : Atlernative mobile no:-, [protected]...
Complaint comments  Read comments Complaint category Other — product pickup [Resolved]

 Anoop007 on Dec 15, 2017
I purchase a item from snapdeal, i receive bad quality that's why i request to reverse pickup for this item on next day of deliver,
I request 5 times for the pickup but till time it's didn't pickup this item,
And always send massage failed to pickup and did't give any positive response from snapdeal,
I request to many and create the return request but you didn't take any necessary action from your side and do many time mail and i have proof and you can see in my account how much time i create request.

And please tell me how many time i will create the request...
Complaint comments  Read comments Complaint category Appliances — iit mathematics video by gb sir pendrive

 Yogesh Thapliyal on Dec 15, 2017
I have ordered the above product but after some time i have received an email from snapdeal that " We are pleased to inform that a refund of Rs. 21, 420 initiated on 7/12/2017 will reflect in your bank account within 7-10 working days."

but the refund is not reached till now ...we are very worried about our such a large amount....
Complaint comments  Read comments Complaint category Other — feroc multicolor sports shoes

 Mohammadsadiq111 on Dec 14, 2017
I had placed an order of the said product i. E, feroc multicolor shoes on 05-jul-2017. Later when i tried to exchange the shoes with a bigger size, i recieved the same again... I want help from you to exchange the product as soon as possible. The shoes we recieved beared size no. 5 and i exchanged it with the shoes of size 6 but recieved the same size again... That is very dissapointing... I hope you will consider my complain and would surely help me...
Complaint comments  Read comments Complaint category Sports & Recreation — wrong product

 faraz tanveer on Dec 14, 2017
I bought philips she1455wt/94 headphone with mic (White) order id: [protected] (1 item) details
Placed on 10 dec, 2017 price - 299
On 14 dec i receive a wrong product, now snapdeal refuse to do anything regarding it
Now they are saying that they already cancelled the order and seller is going to deliver the product offline refuse to pay money.
After receiving the product got message from snapdeal
I want my money back....
Complaint comments  Read comments Complaint category Computers & Accessories — nike black slippers

 Viki Shokhanda on Dec 14, 2017
Pick has been done successfully bt they didnt told me how much time it will take to refund my money. Their process is very slow. First they take more than a month to pick up now dont know when they refund my money. Please do some satisfactory solution. I do trust on your process bt dont have trust on snapdeal. They are very slow in every process. Pick up had been done on 12 dec 2017 but still not got my money. I have already submit my bank details. I dont understand their trust pay process and easy refund process. Please do something...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — return requested

 Deryl on Dec 14, 2017
Suborder no. [protected]
Delivered on 5th
Return request placed on 7th
Today is 14th till now nobody has come to collect my product.
Why should we buy products from such sites if they block our money for so many days. And there is no proper response from customer care. All they reply is with a standard message saying request is under process and our team is working on the same. How much "team work" is required to process a return request. Close down your site if you cannot provide the services mentioned....
Complaint comments  Read comments Complaint category Online Shopping — product was missing [Resolved]

 mukesh pasawat on Dec 14, 2017
I have ordered the jack & jones multi round t-shirt (Size: l) from snap deal sun, 03 dec, 2017 with order id [protected] worth rs.749 but on 11 december 2017 when i got the product i found the product is missing i got empty packet full of papers which is no at all associated what i ordered i informed snap deal through email and responding like customer who believe in you has no value. I am facing many problems and mentally disturbed due to this, since i was purchase it. I want justice from this day light robbery it was already late mentioned promised time....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — wrong item delivered

 sudhirprasad on Dec 13, 2017
I have an account from email and ordered and product amway nutrilite daily cost cost 1550 but i have got the other product sri sri value rs 90

Now i am unable to return the product or replace the product because the coriuer partner has not updated the account for delivery also i am unable to connect the customer care number.

I am also sending the screenshot of the wrong item delivered.

Please help

I have also previously send mail from sudhir. but i have got no reply so i am mailing last time next...
Complaint comments  Read comments Complaint category Pharmacy — suborder id: 23199908920 [Resolved]

 khambu on Dec 13, 2017
Had bought quechua arpenaz 50 women's hiking trousers by decathlon on 30 mar, 2017 but did not got the size order hence returned the item for refund amount rs 774.00 however the amount is not refunded yet. Had contacted snapdeal several time but the issue has not been resolved its has already been more that 10 months but no positive results therefore i want to request to get the issue resolve at earliest and refund my money back....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — wrong shoes deliver [Resolved]

 anitadayma13 on Dec 13, 2017
Hello sir, my name is Anita. Here I'm gonna tell you the whole story of fraud. Sir On 8 Dec. I ordered Nike air max blue colour shoe for my brother's birthday. But I got totally different shoes. It's colour is gray and also used and dirty shoe. And it's not at all Nike shoe. It's some kind of air shoe which Have worst qUality. I raised a request for return/replacement and one of the courier boy came to pick it up today 13 Dec. But he deny me to pick this one. And he told me that you should raise another complain. Tell me sir how many days I should wait? Please sir help me out for this issue and...
Complaint comments  Read comments Complaint category Online Shopping — fraud, not refunding my money, providing fake arn no. [Resolved]

 arjunaryas on Dec 13, 2017 has not refunded my amount of rs. 359/- for order id: [protected], it has been more than 40 days now, since the refund date but till date i haven't received the refund amount on my bank account. Every time they telling me lie that they had refunded the amount, i have also registered the complaint with my bank for the refund transaction:- refund reference number (Arn) 75105177304000910801039, but after investigation, bank has confirmed that there is no transaction exists with the above arn no neither they have made any payment to my account.

I have already registered a...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — defected piece [Resolved]

 Swatee Shukla on Dec 13, 2017
With reference to my order no. [protected], i have ordered a geyser (Activa) on 25th oct from snapdeal, within a month of installation it started leaking. I have tried to reach snapdeal many times but call was not going through. I have tried reaching activa customer service but no body respond, even dropped mail to them but didnt get revert. I am fed off now.
Pls take the product back and refund the amount. Snapdeal pls stand up for your customers, dont associate yourself with cheap brands.

Swatee shukla
Complaint comments  Read comments [3]Complaint category Water Heaters & Geysers

Recently Discussed

(1 minutes ago)
IFB Industries
ifb washing machine/burnt smell
(2 minutes ago)
Pacl India
amount clearance
(2 minutes ago)
Ola Money
ola money refill
(3 minutes ago)
Maruti Suzuki India
maruti suzuki india defect in high-pressure pump, 2nd time in 2.8 years
(3 minutes ago)
washing machine door issue

Featured Complaints