Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 60%
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11848
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
60%
Complaints
11848
Pending
4091
Resolved
6039
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3656)

Snapdeal.com Complaints & Reviews

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Snapdeal.com — taken my money but not refunding not sending product

 raz on Jan 3, 2019
I had paid for the product on snap deal on 24 dec 2018 my amount get deducted given snap shop and bank statement but not refunding my money though clearly showing amount is deducted from snapdeal.com so third class service and fraud and mental harrasment they are doing to provide this and that though given all proof and what they want still i am not getting money even though they just mis call and than sent email that un able to reach you by email how fraud and 420 this snap deal is i am going in consumer court...
Complaint comments  Read comments [2]Complaint category Online Shopping

Snapdeal.com — refund of the courier charges [Resolved]

 rk096 on Jan 3, 2019
Courier charges not received in my bank account. As the company is saying that the courier charges will appear in my bank account on 02 jan 2019. As the date passed but the courier charges not received in my bank account.
Iam attaching the bank account details in reference to this complaint.in that details it is clearly shown that the the refund of the courier charges not received in my bank account.
Courier charges of rs 360 not received in the bank account....
Complaint comments  Read comments [7]Complaint category Other

Snapdeal.com — refund of the courier charges [Resolved]

 rk096 on Jan 3, 2019
Courier charges not received in my bank account. As the company is saying that the courier charges will appear in my bank account on 02 jan 2019. As the date passed but the courier charges not received in my bank account.
Iam attaching the bank account details in reference to this complaint.in that details it is clearly shown that the the refund of the courier charges not received in my bank account....
Complaint comments  Read comments [1]Complaint category Other

Snapdeal.com — I haven't received the product

 Mahathi Patel on Jan 2, 2019
Order status is showing delivered but I haven't received my product.so I kept return. But the return is closed.what is this ### cheating. I already pay but order is not being delivered.they took my money but3not delivered my order .more than 2 weeks are completing . I think the delivery boy has stolen it .###ing delivery boys .I uploaded a pic which shows the id of my order.my order ID: [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — https://www.snapdeal.com/product/ray-ban-avaitor-blue-aviator/633712521307

 Chaitra14 on Jan 2, 2019
The above COD order came in two packages delivered at the quick pod locker. To open the locker using OTP you need to make the payment using a link. On submitting an OTP at the quick pod locker, i received only a single package and not the above order. Snapdeal customer care does not allow you to have any sort of communication with the CC agent/executive or a supervisor. When mailed snapdeal several times, i received only one response - it shows that the package is delivered! no further follow up.. no response to mails etc....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — snapdeal sent counterfeit pen drive and not accepting returns

 praveenair on Jan 2, 2019
Order# [protected]

Ordered 128gb sandisk pendrive from snapdeal. Received item on the 29th dec 2018. Product worth rs.2149.

Checked with sandisk to register for warranty. But later understood that this product is counterfeit and barcode numbers do not match with product numbers at san disk website.

I requested return for the same on the same day within 2 hours of receiving item. But snapdeal has rejected my request with an automated email which has no content or reason mentioned about why the return request is rejected.

The product is found...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — wrong item delivered: no return/refund

 sarthak972 on Jan 2, 2019
I have ordered a omron 7120 automatic bp monitor from snapdeal @ ₹ 1676/-, order id: [protected].
But unfortunately i have recieved a different bp monitor: dr morepen bp 02 bp monitor, and also contact to the seller and the seller said that we have both monitor (Mentioned above) in stock & even the seller is ready to help me but because it is not in his hand to provide the refund or arranging the pickup he can't do anything.

But when asked to snapdeal they close my return request mentioning on email that we sincerely apologize for the inconvenience caused to you, but we can't...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — snapdeal new year online shopping lucky draw contest

 krishnacvk on Jan 2, 2019
My sister sruthi got a letter from snapdeal stating that she got 1 lac cash and 10 lacs in scratch card, i have attached the pics of the letters and coupons she got, please tell me whether this is genuine or fake as yesterday itself she called to this helpline number provided by them [protected] as snapdeal.com prize department number. Mr nitin kumr singh is talking over phone....
Complaint comments  Read comments Complaint category Other

Snapdeal.com [Resolved]

 Pradip kute on Jan 2, 2019
मी स्नपडॉल कंपनी कडुन ऑनलाइन जुना मोबाईल आयफ़ोन 6 मागवला होता तो आला तो बन्द अवस्थेचं आहे मी तो परत करणयासची विनंती ऑर्डर केली परतु एक महीना होउन परत नेत नाही आणी काही उत्तर दिले जात नाही अशी माझी फसवणूक झाली असून मी वारंवार तक्रार करुन...
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal — xiaomi phone computable m3 band watch

 Ronnie Angel on Jan 2, 2019
Hello sir, sir maine ek order kiya tha xiomi phone computable mi band 3 watch but jab ye product mujhe mila to wo m2 band tha jo mujhe achha nahi laga aur finally mai m2 band use kar chuka hoon, ab jab usko return kiya to mujhe koi update nahi mila only ek hi message aata hai {we are working on your request} sir jab return nahi karna hai to fake product kyu dete ho agar aukaat nahi hai to band kar do na apni sadi hui dukaan.

Apna feedback kharab mat kijiye aur ye apna product le lijiye aapke hi kaam aayega mera refund kar dijiye....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — fake product under brand name

 Arsh1140 on Jan 2, 2019
Https://www.snapdeal.com/product/jbl-speaker-charge-3-bluetooth/[protected]
At above link a jbl speaker is available for order. The product is jbl charge 3 in detail vendor says it is 15w (Power), but jbl genuine product is of 20 w.
I asked the question about the originality, return policy and warranty of the product. I haven't got any answer yet....
Complaint comments  Read comments Complaint category Computers & Accessories

Snapdeal.com — I am complaining about the damaged product

 Shaina kadri on Jan 1, 2019
I had ordered a kitchen weighing machine which when opened was broken.it was collected back by the representative. However I have still not received any replacement or the refund just getting this reply after contacting customer care
Return Update: We are working on your return request for Ultimate Electro... and will get back to you at the earliest with a resolution. Now you can track your return request inside 'My Orders' tab at www.snpdl.in/jqdu2kx4t
It's very disappointing wherein no assistance is provided by snapdeal the purpose of online shopping is to save on time and avoid...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — mobile phone battery p55 novo panasonic

 Monika ram on Jan 1, 2019
Mobile phone battery p55 novo panasonic and delivery boy and his behaviour about sent my order way road and his said pick the and not come to me because his duty to deliver my order in my hand and online shopping in snapdeal and previous order i choose blue colour and your company sent me black colour bluetooth speaker and worst performance to your order...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — blackberry z30.refund

 Maifooz Khan on Jan 1, 2019
I had orderder blackberry z30.when i recieve my order i see the mobile is not a new one.This old mobile send by snapdeal and I request for refund but nobody come to take my item.so please i request to snapdeal provide me any contact number so i return my item and take my money back....
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — puncher p9

 Sai Utsav Mahesh on Jan 1, 2019
In the website, snap deal says that they will refund the money within 2 hours of picking up the item!! I receive a message saying i will get a refund in 1 - 3 days!! When i check the online status it says, the refund will be given on[protected]. It has already been more than 24 hours and there is no update from them yet!! I don't on which update i need to rely on!!

When i send them an email, there is an automated email i get from them stating that they hear me!!

Mr. Kunal, you are really running one of the worse ever e-com!! You better get to learn from flipkart!! They...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — order id: 25453095384, was falsely showing delivered, but not delivered.

 Nature Select on Jan 1, 2019
Snapdeal is a company of #. They should keep the note of this and paste on their desk.

Now, the matter is, i placed an order id: [protected] but no one has come to my office to deliver the package. Courier company named vulcan, the # company with tracking id awb number: jvlsd[protected] is falsely showing delivery attempt and even falsely showing delivered status, after crossing your committed time, you are failed to deliver your product within prescribed time. Why you are falsely mentioning that "delivery attempt" and "delivered status" as of now i. E. 01/01/2019
Complaint comments  Read comments Complaint category Police

Snapdeal.com — snapdeal reschedule for pickup

 costozon on Jan 1, 2019
Hi

Our staff by mistake print the manifest but our product is not ready for shipment, and i don't find any seller support number to talk to someone regarding this issue. I am not getting the option to reschedule on app nor on site.
Can you please explain how we can reschedule the pickup for our order. Or is there any way to contact to you any helpline no for the seller.

Thanks...
Complaint comments  Read comments Complaint category Jewelry & Watches

Snapdeal.com — missing order

 Vivaan Sharma on Dec 31, 2018
I have ordered an smart watch. I opened and i got that there is no charge cable in the package.
I have applied for replacement on 22 dec but there is no action by company.
Still in progress. I want to refund now....
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — refund not issued for returned product [Resolved]

 sidjohri on Dec 31, 2018
I had ordered a women's watch (Orion 2455sm01 analog women's watch) on snapdeal.com on 17 december 2018 with order id: order id: [protected], which was delivered on 20 december 2018. The product, which was supposed to be gifted, was of very bad quality and i subsequently applied for return (And refund), which was accepted by snapdeal. The product was picked up from my residence on 22 december 2018 and refund was initiated on 22 december 2018. I have not received refund as of today (31 dec) while the website claims refunds are credited to the account within 2 hours of initiation (For cod orders)....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — duplicate product received/order id: 25585700648

 Avilasdh kumar on Dec 31, 2018
Dear team,

Greating of the day,

I placed a order for jbl bluetooth speaker charge 3 on 27 dec, 2018 and received today 31 dec, 2018 but after open the box found speaker and all accessory (Input/output & usb cable) also is local find the below details-

Order id: [protected]
Name-avilash kumar

Kindly provide the genuine pies otherwise initiate the refund its 1st time happen with me on snapdeal

Best regards

Avilash kumar
[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

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