Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 58%
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11227
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
58%
Complaints
11227
Pending
4114
Resolved
5487
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3409)

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Snapdeal.com Complaints & Reviews

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Snapdeal.com — replacement of shoe

 Sanjay Pingua on Oct 5, 2018
I had ordered Delize Black Chelsea Shoe on 29/09/18 and my order number is [protected].Today on 5/10/18 I have recorded my order but unfortunately it is brown colour as well as size is 8 but it not fit for me. How can you people are so irresponsible...? I want to replace my product.My cell number is [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — regarding privacy this is very grave situation.

 bisleri on Oct 5, 2018
Snapdeal is no more safe for online transactions. They are leaking our personal data to others, which is not safe. I'm getting sms/ calls regarding winning cars. That person knows my address. It is about privacy
Snapdeal help/customer support is nill about any issue.
I received fraud calls in the name of snapdeal. But the surprising thing is they knew the details like my address, order details.
So someone from snapdeal must have leaked the customer information. This is very grave situation.
Snapdeal has literally no control over customer data. I am going to raise a complaint...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — fake products of good brands

 Randeep Goyat on Oct 5, 2018
Snapdeal is selling fake products in your nike's namw. I have got 1 nike jordan trackpants which looks completely fake. Product quality is fake.
I can share the link because snapdeal is not a small brand and people have faith in nike about their quality.
I can share the material with you.
Randeepgoyat@gmail.com.

I want to have an urgent action against the brand as well as seller or snapdeal....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — about refund.

 Asikur on Oct 4, 2018
I purchased a bag from snap deal dated on 17 th september order id [protected] and my registered mobile number is [protected].
It was a prepaid order.

But till now i don't get refund amount of rs 1189. My name is asikur and i am a student. So each and every money is important to me.


Therefore i fervently request you to solve the problem as early as possible....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — receiving a fake call for tata safari storme car [Resolved]

 Harsh Mistry on Oct 4, 2018
This was the message by snapdeal to me.

-snapdeal congratulation mr. Harsh mistry online shopping lucky draw contest happen and you selected first prize tata safari storme and marketing price 12, 80000 certificate company credit card and registration charge 2500.

-i want my 9000 refund which i paid becauze this is fraud thing and how can snapdeal is not taking any action towards it....
Complaint comments  Read comments Complaint category Police

Snapdeal.com — hp 5811 multi function ink tank printer

 Stalin babu Cheekatla on Oct 4, 2018
Dear sir,
I have ordered hp 5811 multi function ink tank printer with
Order id: [protected] on wed, 15 aug 2018.
The printer was delivered to me on 30th august at the given address:

Kuldeep kumar
F-42b, dda mig flats, hari nagar, new delhi-110064
Hari nagar
New delhi - 110064
Delhi:
Due to my shifting to kathmandu, nepal, i did not open the pack.
We installed the printer 2 days back and it did not work.
We consulted the local hp service center and their technician informed that the printer head was faulty and...
Complaint comments  Read comments Complaint category Computer Hardware

Snapdeal.com — no delivery of the article ordered and returned by the courier

 sudhir1970 on Oct 4, 2018
I had ordered a bluetooth device on 25th september. It was to be delivered to me on 2nd oct. 2018 but it has not yet been delivered to me. Order tracking shows it has neen returned because of refusal of customer. But the truth is that no courier service agent made any contact with me or came to me to deliver the article in the given address. Snapdeal must penalise the courier service which was assigned this job or break its tie with the courier service. If not snapdeal is going to suffer a huge loss and lose the trust of the customers.
However i would like to make it clear that i have never...
Complaint comments  Read comments Complaint category Education

Snapdeal.com — sent fake item of the original branded casio watch

 imranimi on Oct 3, 2018
I am ordered Casio Edifice 539D Metal Chronograph Watch
order no. [protected].
But Snapdeal delivered me a totally fake product.
I Have Received that Watch look like very worst finishing, Not Proper Packaging, Not Having a Product Manual, Guarantee Card, Not Having a QR Code in Box and box also damaged.
How can they play games with their customers.
Maximum products received from snapdeal looks like picked from road side vendor. Packing was also not quality packing.
No bar code sticker available at the product....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — not getting response from snap deal

 Mohd. Shamim on Oct 3, 2018
Hi team,
I had ordered one watch and status is showing deliver but i have not got product and marked so many mail bit till now there is no revert from snap deal.

Order id -[protected]

Please let me know how much time it will take for resolving this issue. Why there is no revert even i have been trying to reach over phone also but not able to reach.
Look into this and resolve without any more delay.

Regards
Mohammad shamim...
Complaint comments  Read comments Complaint category Jewelry & Watches

Snapdeal.com — fraud by lucky draw of tata naxon car

 luckysupriya on Oct 3, 2018
Snap deal company (Congratulation) you got FIRST prz (Tata NAXON car) and amount price rs.6, 50, 000, registration service charges deposit on 13500/-only for details call us customers care: [protected]
He send me his snapdeal id card, pan card and Adhar card on watsapp
he has given me company head account no. as
a/c no [protected]
ifsc code SBIN0012439
NAME DASHRATH MANDI
SBI...
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — fraud by lucky draw of tata naxon car

 luckysupriya on Oct 3, 2018
Snap deal company (Congratulation) you got FIRST prz (Tata nAXON car) and amount price rs.6, 50, 000, registration service charges deposit on 13500/-only for details call us customers care: [protected]
cONTACT nO. [protected](Nitin Kumar Singh)

This message came from your company no.
He send his ID card of company and PAn card and Adhar card
given a/c no. [protected]
ifsc code SBIN0012439
NAME DASHRATH MANDI
SBI...
Complaint comments  Read comments Complaint category Banks

Snapdeal.com — delete my snapdeal account. reference no -50283647

 hrudananda.sahoo@ymail.com on Oct 3, 2018
Respected
Sir/mam, i am herewith request you to draw your kind attention in deleting my snapdeal account. Snapdeal authorities are showing their inconvenience in deleting the account. They are telling that it is their company's security policy and they can not delete any account.

Thanking you
Regards
Hrudananda sahoo
Mob-[protected]
Email - hrudananda. Sahoo@ymail.com...
Complaint comments  Read comments Complaint category Other

Snapdeal.com — take action against this

 Muhammad Aniz on Oct 3, 2018
Congratulations.Dear sir you are Winner of SNAPDEAL Company, you win 1st prize Tata indigo car & marketing value Rs.6, 50000/- & Registration+tax Charge Rs.6500.00 on deposit Only for Helpline number [protected]

These people's are telling correct details about my purchase on snap deal.
So snap deal people are more aware about this kind of cheating...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Snapdeal.com — order not recieved

 Mukesh Malik 1133 on Oct 3, 2018
Order status is delivered but order not delivered it means fake delivery what to do//?
No reponse on mails. No action on commplaints,
Totally.
Fad up from snapdeal
Order status is delivered but order not delivered it means fake delivery what to do//?
No reponse on mails. No action on commplaints,
Totally.
Fad up from snapdeal.
Help...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — 2nd prize of tata ibndigo werner a/c. car worthrs.5, 60, 000

 mnrkrishnan Iyer on Oct 3, 2018
Last month i placed an order with snap deal for powerbank. On[protected], i received an sms from snapdeal informing me that i have won the captioned 2nd prize worth rs.5, 60, 000/- in their draw. This was followed by several calls from one mobile [protected] by one mr. Indradev chura, md of snapdeal. He gave his sbi a/c. No.[protected] with ifsc code sbin001208 and, informed me to remit rs.5600/- (10%) as registration fee and promised me that he would transfer rs.5, 60, 000/- on receipt of this registration fee. He stated that payment of registration fee of 10% is compulsory before neft transfer...
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — snapdeal lucky winner contest, (so called) asking for money.

 abhijitkamthe on Oct 3, 2018
Congratulations your lucky winner in my snapdeal.com your prize tata ... My office address:- snapdeal.com private limited, dwarika puri, sector 17, plot no-2. (New delhi) - your cupon no:10508 snapdeal customer care no:-
I saw a repeat complaint of this same nature. Could you take appropriate actions?...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Snapdeal.com — return address not found

 soni bhat on Oct 3, 2018
I have purchased clothes from snapdeal but quality was not too gud and there was the colour difference also. Then i submitted the return request also but they said the area is not serviceable so i returned the parcel to gurgaon address. The address was mentioned on email sent by customer service but today it came back as address is not found correct by courier company. I tried several times to customer care also but all in vain. This is the second time i am facing issue with snapdeal. Even i had to bear the courier charges also which was also a gud amount. Kindly help to get my refund and courier...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Snapdeal.com — status showing delivered, product not received

 Anil Guptha on Oct 2, 2018
I ordered a sandisk pendrive 64gb and made card payment,
I have delivery at my company address where the whole recieving of products will be registered as strict practise, i am having records on 12th september when it showing the product is delivered.
I am complaining the same issue number of times through snapdeal customer helpline mail, they are not helpful, some default messages where being replied.
My order id - [protected] and contact me on [protected],
Expecting a quick response for the above mentioned...
Complaint comments  Read comments Complaint category Computers & Accessories

Snapdeal.com — horrible customer service and refund process

 gvprabhu1962 on Oct 2, 2018
We had ordered a heater on snapdeal whic was delivered on 18th september. The product was damaged and hence i raised a return / refun request. After multiple back and forth, finally bluedart came and picked up the damaged product on september 26th. They gave me a tracking number.

Two days laters somebody came again asking for the product and i told them that it was already taken. Then a call from snapdeal's call centre indicating that the product has not been picked up. I gave them the bluedart tracking number.

No response from snapdel people after that.
Complaint comments  Read comments Complaint category Appliances

Snapdeal.com — syska power banks

 Himanshu guptaaa on Oct 2, 2018
Mujhe syska ka power bank mila jo ekdam bad hy mera vo product wapas krke mera poora refund wapas kiya jaye nhi to my abi international lavel m complain kr rha hu mera refund abi turant wapas kiya jaye mujhe. Company ekdam chutiya banati hy ekdam kharab mal dekar logo ko loot rhi hy mera refund abi wapas kro nhi to my sabi ki asi tasi kr dalunga bata rha hu....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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