Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 55%
Submit a Complaint
11161
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
55%
Complaints
11161
Pending
4399
Resolved
5024
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3276)

Snapdeal.com Complaints & Reviews

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Snapdeal.com — mac pencil eyeliner [Resolved]

 S Aiswarya on Apr 28, 2018
Hello,
Recently i bought a product from snapdeal. It was a mac pencil eyeliner.
And when it arrived it was some cheap quality product with a fake logo of mac on it which also smelt the way a sketch pen or marker pen does. It was not what i was expecting at all, going by the picture that you provided in the website, the product i received looked nowhere close to what you claimed to sell. I paid a particular amount for that product and this cheap quality is what i receive? Is that the value of the money i paid for this product? With this i can say that i would never ever recommend anyone...
Complaint comments  Read comments Complaint category Cosmetics

Snapdeal.com — boat basshead 200. ticket _46979834 [Resolved]

 Gopi Stardom Nanda on Apr 28, 2018
I have returned a product and requested for a replacement. It's been more than 10 days i have received a product. The package was already opened and extra earbuds were missing.. Fake products.. I need a replacement immediately or give me back my money.. U guys don't even have a customer care phone line and don't even reply to mail. Pathetic. The delivery is very poor.. I don't know what happend to my money. Not replying to mails also.. Not even going to buy again....
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal — I received call [Resolved]

 Naveenkumar A R on Apr 28, 2018
I get one call that person say my number win 1 prize and he correctly say berofe i buy one watch from snapdeal and my address he saying correctly snapdeal not security for buyer address it's bad that, i added that person message here, hi sir we are very grateful to inform you that your number has been selected in lucky draw in our company so our company is providing you a mahendra xuv 500 car, the person account number, punjab national bank
Acc holder: mirtunjay kumar
Acc number: [protected]
Ifsc:punb0162300,,, i give all image of screenshot in attached...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Snapdeal.com — snapdeal denied to pick up defective product. [Resolved]

 Sagardeep Brahma on Apr 28, 2018
Ordered a printer form snapdeal.com
The product is defective and it is not working. I ordered replacement and now they are saying that they can't come and pick it up. I have to mail it. Which that didn't mentioned at the time of purchase. I have returned snapdeal items from that location earlier. Now you can't contact them as their customers care help line doesn't work. I complained on twitter but still that are not solving the issue. I wanted to talk to an executive but they just don't want to talk to me. My money is gone and my product is defective. They will not let me contact ant any...
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — false prize claim [Resolved]

 420 india on Apr 27, 2018
I received a meesage this morning that i won tata safari or 12, 00, 000 rps and i got a call too from a person they said me to tranfer 6, 500 i gave them that then they asked me to tranfer 16, 600 i gave them that too i am fool then they asked me for 51, 200 then i also gave them that then they asked me to tranfer 96100 i also have them that then i shouted at them i came to knew they were fraud then they said they need 20, 000 more to cancle the transition i also gave them that i total gave them 1, 90, 400 please help me get my money back please...
Complaint comments  Read comments Complaint category Products & Services

Snapdeal.com — i am not getting my replacement from snapdeal despite 10 days of pick up! [Resolved]

 Sursuman on Apr 27, 2018
I have ordered a track pant from snapdeal. Then i wanted to exchange it for a xl size. Pick up boy picked my product on 16th april 2018 but till now it is 27th april 2018 but i have neither received my product as exchange nor recieved any notifications regarding this. I have mailed them multiple times but still no satisfactory results!...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — lucky draw [Resolved]

 Mir Haseeb on Apr 26, 2018
Dear customer. You are winner of snapdeal pvt ltd. Coupon no:1111 you are winner 1st prize tata safari and amount prize rs:12, 80, 000.00 registration fee rs:12, 800 on[protected] deposit contect no:[protected]
Sir please check this is it true or fake dear sir i send my money on this account no. And he send me one more message looked this (This is to amount, rs:12, 80, 000.00 is pending due to non payment (Rbi) itbpo code jendrad 2.5% please pay the clearance charges your cheque to clear amount a/c no [protected]. (Sbi)...
Complaint comments  Read comments Complaint category Universities

Snapdeal.com — complaining about return of order id21558737980 [Resolved]

 Jaya Prasad mylabathula on Apr 26, 2018
Ref order i'd [protected], used iphone 5s delivered on 16.4.18. As i could not start the phone requested for return as the manual was not enclosed. Received a reply that the manual was not included, hence return request not applicable. I have downloaded the manual and tried to restore the software but failed for several times. The phone is not working. Iwas told it's in very good condition and teses by expertise. My return request when tracked says under process from 16.04.2018. Plz make arrangements for an immediate return. Thank you...
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal — for promo code worth rs 500 [Resolved]

 santoshsamantaray on Apr 26, 2018
Sir,
App ajj se 3 year hogaya hum app se marketing kar rahe hai har bar purchase pahunchne se pahile app message karte hai eis product recive karne ka 7 day ka undar me app ko rs 500 ka voucher milega lekin ajj tak mereko kohi bhi promo code nahi mila hai hum to app ko promo code dijiye mange nahi hai lekin app jhut mut ka message keu kar rahehai hum ko product pasand aya hum purchase kiye hai to recive to jarur karenge yesa app keo likh rahe hai likhte he to keu nahi dete hai. Eise mat kijiye majboorn hum app se purchase karna band karenge.
Thanking u
Yours
Santosh...
Complaint comments  Read comments Complaint category Other

Snapdeal.com — received an empty parcel and snapdeal denies to return it back [Resolved]

 Rahulsingh22 on Apr 26, 2018
I have ordered "sennheiser cx275s in ear wired earphones with mic" on 12 apr, 2018 and it was delivered to me on 16 apr, 2018 order id is order id: [protected] but when i unbox the product i saw the inner packing was damaged and quite old box was send also i havent received the earphone inside that package.

Regarding the same i have registered a complaint in snapdeal (Reference no:[protected] in which i have stated the issue i faced.
The resolution that was taken by snapdeal was, they send 2 people to inspect about this issue and they asked me several questions and took pictures...
Complaint comments  Read comments Complaint category Computers & Accessories

Snapdeal.com — original rudraksha [Resolved]

 debasodepur on Apr 25, 2018
I have purchased rudharksha mala for rs, 220 plus shipping charges rs30/-this materials send to my reached on23rd april, delivery boys name sanjay das, on that time i am not on my house because i am going to balasore for official work my wife received this materials on behalf of me, she received the packet and kept it almirrah, she cannot checking the box on that time, today i am going to my home and put out the box from almirah, then i see the box is broken, seal is open, kindly return the box and replace sealed box, today i have also 3 gems stone order at balasore address, clearly i tell you when...
Complaint comments  Read comments Complaint category Online Games

Snapdeal.com — receiving fake calls with the details I provided for order [Resolved]

 Neethi Nandakumar on Apr 25, 2018
Hi,
My friend had placed an order on behalf of me which was a saree.The order was placed on 21st April 2018.Today morning I received the below message from the number
Snapdel congratulation Dear customer madam sir TV online shopping lucky draw contest happen and you winner 1st prize tata safari.strome and market price 12.50.000 Winner certiflcate company credit card and registration charge 12.500 only TOLL FREE[protected] Helpline [protected]
I decided to ignore the message but later got a call from the same number and recited my order details to me and told me that this call...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — ray ban sunglasses [Resolved]

 Rushit Sheth on Apr 25, 2018
Hello!

I have been a regular buyer of things online and have been buying from many online portals and apps.

However, i have ordered ray ban sun glasses from snapdeal vide order ids. [protected], [protected], [protected] but have been delivered fake ray ban sunglasses.

This is not the first time that i have received fake products from snapdeal. They ought to check and verify the authenticity and originality of products and sellers. Extremely dissatisfied.

I request snapdeal to conduct periodic surveys within the listings and identify such...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Snapdeal.com — accu chek active test strips received past expiry date [Resolved]

 tachy on Apr 25, 2018
I received 100 accucheck active test strips, ordered on[protected], with mentioned expiry date july 2019, today.
However on opening the package, i was dismayed to find 100 strips of old accuchek active strips which had expired last year on may 2017. Also i received one box in open condition. Disgusting!
I want immediate replacement of the order, and fulfillment of your commitment, as mentioned above.
I am wondering, is this the quality of service you provide to your customers???
Yours faithfully,
Tanjay chakrabarti

Snap deal reference no: slp[protected]
Complaint comments  Read comments Complaint category Pharmacy

Snapdeal — data not safe, through snapdeal, my orders, contact and house no. and my name is been given to unknown callers asking for my bank account no. [Resolved]

 Anaya Singh on Apr 25, 2018
At 9:03 am on 25th april 2018 a caller whose no. Is [protected] called me stating that he is calling from snapdeal.

He knows my personal information like my house no. He has my contact no. He knows all my orders from snapdeal.

[protected] said he is calling from snapdeal, madam these are your orders and details, you have won a lucky draw this morning and got a tata safari or ₹1, 30, 000.

I didn't fall for the trap.

But why does [protected] this fellow knows what i ordered from snapdeal and why is he having my personal details...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Snapdeal.com — laxmipati cotton silk saree [Resolved]

 divya_krishna on Apr 25, 2018
I had ordered 'laxmipati cotton silk saree'. Order id: [protected]. After i received the item, i understood that it was not cotton silk. When i ordered via app, no instruction related to return policy was mentioned, but now when i tried to return, it says, 'return/replace not available for this product'.

I tried several times to reach out to a customer care executive. When i called customer care, i selected the option to return/replace. By default they took it as replace. Mailed them almost 6 times that i need a refund and not replacement.

There is no option even to...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Snapdeal.com — order id: 21683764729 (1 item)

 Himanshu Ravat on Apr 24, 2018
Delivery boy did not came on 3rd floor he ask me to come down if u need the order then u come down other wise i am going and behaviour was also not proper and not have proper manner to talk with customer so i rejected the order. Delivery boy ajay rana mo.[protected].....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — lucky draw winner [Resolved]

 Gaurav neil on Apr 24, 2018
Someone called me today and told that the product which I have bought last week has won a Tata safari car worth rupees 12 lakhs. So please register immediately to confirm. And also received a text.
The person called had the mobile number[protected]...
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — still my order not dispatch [Resolved]

 Anju kh on Apr 24, 2018
My order no.[protected] is still not dispatch. Already 2 days complete still not dispatch please dispatch my order as soon as possible...
I try to talk customer care but no option for communication. Through the help of this mail. I kindly request you dispatch my order as soon... When did it going to dispatch......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — delivery date extended [Resolved]

 Rizwan P Muhammed on Apr 24, 2018
I ordered for adidas superstar shoes. My orderind date is 19 april 2018, in that time i seen that delivery date is april 29 th. But after three days only its shipped. Before this order i ordered a same products. I ordered 9 size. But they delivered me only 10 size. Its not comfort for me. So this product i need fast delivery and i need my proper size what i ordered. My product size is 9...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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