Customer Care
Customer satisfaction rating: 53%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

Sort by: — refund amount is not credited [Resolved]

 Kavishree on Dec 8, 2017
I have ordered a saree and paid the online cash using my credit card.
I have cancelled my order within half an hour, but still amount is not refunded. They called me and informed that they will refund within 7 working days. It's almost 20 days got over. I didn't get any updates also. Can you refund it soon. Service is too worse.

Order details:
Order id: [protected],
Ordered on: 15 nov, 2017
Mobile number: [protected]

Kavishree shanmugam...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories — I can complain about refund [Resolved]

 Subhrasingh on Dec 8, 2017
Maine ek necklace set return kiya but usk paise refund nhi hue... Maine bhut emails kiye nd customer helpline line pe try kr rhi it's about 1 month but mere paise nhi aaye mere account me and aaj msg aaya bank detail galat h so refund cancel kiya h nad plz bank ki correct detail de... Nd koi option nhi de ra mere order pe bank detail correct krne ka.. Nd usi bank detail pe snapdeal se hi refund hua h then ekdm se bank detail glt kaise hui... I want my money... Plz help me...
Complaint comments  Read comments [1]Complaint category Credit Cards — micromax bharat 1 [Resolved]

 hbsunildo108 on Dec 8, 2017
Hi purchased micromax bharat 1 mobile from snapdeal on 14 the november in box there is no bsnl sim card of 97 rs offered and they are not receiving mobile return
Because of i have purchased in snapdeal advertised bsnl 97 offers with micrmax barat 1 phone but they are not sent any sim card with the bundle. And i went purchase sim seperetly in bsnl office for this offer they said sim cannot be issued for this and also contacted micromax office they are saying sim should be given from e merchant...
Complaint comments  Read comments Complaint category Mobile Handsets — refund money not received [Resolved]

 srishtiagrawal on Dec 8, 2017
Order id: [protected] srishti agarwal:
The concern authority, sub: refund not successful and its very complicated issue. Respected sir, this is to inform you that i purchased a cloth through snapdeal order id: and the product was different so for i lodge a request for return and refund, its pickup by snapdeal by 30/11/2017 but still now my refund was not progressed. I tried to contact customer care as well, from there i didnt get any response...
I recieved a msg that the amount would be refunded by 02/12/2017... Till now i didnt receive...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — not returning product with in 7days [Resolved]

 avadhesh18 on Dec 8, 2017
I have bought a elica chimney from snapdeal which delivered at 1st nov 2017. After this i contacted to elica for installation support but no one came to installed neither any confirmation call so initiated return within 7 days period. But till date nither snapdel return item not called to resolve snapdeal anyone can not talk to directly customer care executive. One month passed, snapdeal is not returned item. Very worst ever experience for online purchase in snapdeal. Kindly take back your item and return my money.

Yesterday snapdeal is called and clearly denied to return...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — warranty related [Resolved]

 Munazir Mansoor on Dec 8, 2017
I ordered samsung headphone from snapdeal and when product stopped working i visited samsung store to claim warranty then samsung rejected claiming product serial number is invalid and i can't claim warranty and ask me to contact dealer, when i contacted snapdeal they want written proof and samsung says they don't provide any such finally i got some email conversation between samsung that says which are product they sell and there serial number and same thing i provided to snapdeal and now i'm receiving emails stating your request has been closed. I don't now whom to raise this concern they cheated...
Complaint comments  Read comments Complaint category Electronics & Appliances — order return issues [Resolved]

 Tanuj Singh Kushwah on Dec 7, 2017
I have purchased a pendrive but it was defective so i applied for return. I changed the pick-up address to return but it is still showing the old pickup address. So i want to change the pick-up address but snapdeal is not giving an option to do it. Their customer service is also very bad. Their response time is very late. Also they don't have customer care executive service....
Complaint comments  Read comments Complaint category Computers & Accessories — receipt of one product while payment of two was made [Resolved]

 pknay12 on Dec 7, 2017
Name: smruti nayak
Address: c-12, 502, iscon flower, bopal, ahmedabad
Invoice number:safe38/1003114, dated: 08 nov 2017
Product: impression wall running horses vinyl multicolor wall sticker

Received only one product, and i m bit delayed in lodging complain as was back in town on 01 dec 2017, and inspected the parcel which was received by my neighbour.

Please take suitable action,

Pk nayak
Complaint comments  Read comments Complaint category Other — replacement of the product which is under warranty [Resolved]

 kamran2011baig on Dec 7, 2017
Dear sir,
I have ordered a reboxed nokia 1600 32 mb black order no. [protected] and sub order no. [protected]. The product which i have received is not working properly.
1) the battery is not charging it seems there is a problem of batter or a charger
2) when i m inserting a sim card it is showing no sim card.
The product is under 3 months warranty. So i am requesting you to kindly assist me on the same....
Complaint comments  Read comments [1]Complaint category Mobile Handsets — received incomplete product main product missing and have been cheated by snapdeal [Resolved]

 Mohit454167 on Dec 7, 2017
My name is mohit gupta. I have placed an order on your website. I bought the allyson fitness orbitrek for my personal use... I have placed order under the name pawan gupta.
I didnot receive my order complete... The order which i placed had 4 different things they are as follows twister, stepper, dumbells and the crosstrainer... What i receivedis only 3 items in a small box a twister, stepper and a dumbells. The main item crosstrainer is missing. So i have been cheated by the seller... I didnot get what i asked for and have been cheated by the seller by paying 17115.
Complaint comments  Read comments [1]Complaint category Sports & Recreation — fake product received [Resolved]

 Swapp52 on Dec 6, 2017
I have ordered boats earphone on snapdeal order ID : [protected] and i have received cheap road side earphone .which delivered before delivery time given..i have attached photo of products which i have received

this is very unprofessional activity done by Snapdeal...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances — the small size

 Meenal Tiwari on Dec 6, 2017
Ths is regarding the product carpet with id [protected] delivered on 8th october. The size of carpet received is small and not the size which i ordered for. I request you to kindly replace it. I already lodged a complaint over the phone. I could not place the return request in the stapulated time as both me and my husband were down with severe viral infection and high fever. I request you to consider my request seeing my previous record and i being a very regular customer.

Looking forward to your positive response.

Complaint comments  Read comments Complaint category Home & Garden

Snapdeal — no contact while delivering in the given contact number [Resolved]

 Moasunep Pongen on Dec 6, 2017
Esskay courier — shipment no s5p[protected]

I had ordered a shipment through snapdeal, which was suppose to delivered to me at discipleship bible college, signal angami village dimapur via esskay courier service (Shipment no s5p[protected], which i didn't even receive a call from the delivery person but then i received a message that they were unsuccessful to deliver the things to me. Therefore i want you to contact in the given contact number....
Complaint comments  Read comments Complaint category Sports & Recreation

Snapdeal — nike black slippers [Resolved]

 Viki Shokhanda on Dec 6, 2017
I ordered nike slippers few days ago on snapdeal bt they sent me different and used product. But when i emailed them to return the product, they try to game with me of pick up. There is no pick up happened till now. I had mailed them several times bt they replied to apologise bt not taking some necessary action. I am not happy with their services. I want a satisfactory solotion. If they dont have solution then refund my money. I dont want to trade with them again. They kept playing of pick up game. I want urgent solution. They big fraud and cheaters. Their easy return policy is just a part of game....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — wrong product return not picked up and cancellation request closed [Resolved]

 Navodithyanki on Dec 5, 2017
Hi i ordered a more then 5 step aliminium ladder and i got 4 step aliminium ladder.
So i requested return of item which was accepted by snapdeal.
But no one came to pickup item and i got several messages every morning and night as follows:

1. Hi! We will pick up your order (S) [protected] from snapdeal today. Please keep the item (S) ready. You may call us at +91 [protected] (Koushik das.). Feel free to call us at shadowfax customer support: [protected]
2. Your order from snapdeal [protected] could not be attempted by us today. We will attempt the same order tomorrow....
Complaint comments  Read comments Complaint category Online Shopping — product not delivered yet [Resolved]

 PoTu JeeVani on Dec 5, 2017
Hello, i ordered a dermaroller on nov 24th nd the delivery guy tried to call me and due to some work i could not attempt the call. As he called only once (Atleast he should call me after some time). I called him later and his answer is very irrresponsible like i am taking the product for free. He said your order is cancelled. But later i got an email to update about the reschdule. I reschduled it on dec 1st but still i didnt get any update about the product. I am totally disappintment with the service of shapdeal. Please try to send my product asap and give me an update whats going around...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services — bedi corner glass shelves [Resolved]

 Gowri K Bhat on Dec 5, 2017
I received substandard corner shelves, immediately returned all th three but i got refund for one eventhough i returned all the three. Still rs.998 is pending since more than a month. Repeatedly i am mailing but negative attitude. Even i gave pickup boy's number to contact as a proof but the company is so irresponsible that never tried to solve the issue. Few days back i got a message you didnt return the items so we are closing the issue. Those who are all reading this kindly be away from this fraud company. There are amazon and flipkart very honest and professional company. Kindly spread this...
Complaint comments  Read comments Complaint category Business & Finances — customer support agent hung up my call [Resolved]

 Shree Muthukumar on Dec 5, 2017
I received the call from this number: +91 [protected] regarding my order id: [protected], placed on 01 dec 2017. So today snapdeal has cancelled my order without my permission. They didn't intimate me before cancelling the order. I complain to snapdeal today morning. I receive the call now and the agent hung up my call without giving any solution. This is how you will treat your valuable customer. I need the proper solution for this order and call me to solve this issue with a proper solution....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances — snapdeal sent wrong product but falsely accuses customer of incorrect return [Resolved]

 Abhishek.GHY on Dec 5, 2017
A highly unanticipated incident has occurred wherein i, the consumer, had ordered a micromax bharat 1 phone from on the 9th of november 2017 vide order number [protected].

On the 17th of november, the package was delivered. Upon opening the same, the content did not match the description. A different model of micromax phone had been delivered instead of the bharat 1 phone. This unintended incident of incorrect product delivery was soon intimated to snapdeal in writing, to which they responded accordingly. A couple of days later, reverse pickup was arranged by vulcan logistics.
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal — issue regarding refund [Resolved]

 Shivachandra Das on Dec 4, 2017
Sir i have returned the product 14 days ago still i didn't get my refund i have send so many mails but i got the same response that we are looking. It is written that you refund the money within 10 days but it has been more than 10 days still you are not refunding my money please refund my money. This is my oder number [protected]. Stop making money by fraud. Your customer didn't respond properly always sending the same mail from the last 14 days. I have requested and send so many mails but i am getting the same response. Mr bahl stop making fool like this and stop earning money like this u have...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

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