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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
Complaints 14450
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Snapdeal.com reviews & complaints page 8

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Y
Yawar meer
Jun 8, 2022
Resolved
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Resolved

Address: Yaroo Langate Handwara

Hello,
My name is yawar ABDULLAH I have purchased a Asian black shooe worth rs 599 but the product quality was not good as I was expecting once received I have make the return request after that the product was returned by myself and I have also paid the bus fear and the charges to deliver the product I went in post office to return the product I was not expecting that Snapdeal will provide such a world's worst experience I have also not received the refund yet I would request you to please contact me on my number [protected]
If I have not received the refund I will go to consumer court and will file a case against you.
Jul 10, 2022
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Jun 09, 2022
Snapdeal.com Customer Care's response
Hi Yawar! We sincerely apologize for the inconvenience caused to you. We'll connect with you shortly and help you out.

Thanks!
Team Snapdeal
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    A
    Akhil047
    from New Delhi, Delhi
    Jun 4, 2022
    Resolved
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    Resolved

    I ordered
    'Oppo ENCO M31 Neckband Wireless With Mic Headphones/Earphones Black'. When I received it mic was not working from the very 1st day, I went to service center and they said the product serial number is not matching with its box serial number. I have complained about it but they are just extending the dates. Please help

    Compaint No. : 81569723
    INVOICE NUMBER : S9476A/22/7292
    ORDER NO.: [protected]
    +2 photos
    Jul 7, 2022
    Complaint marked as Resolved 
    Snapdeal.com customer support has been notified about the posted complaint.
    Jun 04, 2022
    Updated by Akhil047
    Please get my money back, product price INR 1999
    Verified Support
    Jun 04, 2022
    Snapdeal.com Customer Care's response
    Hi Akhil,

    We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

    Thanks,
    Team Snapdeal
    Hi Akhil,

    We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

    Thanks,
    Team Snapdeal
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      S
      Sangeetha Venket
      May 31, 2022
      Resolved
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      Resolved

      Address: Souparnika Thadaparambu M G Kavu Thrissur 680581 Kerala

      Order ID [protected] - Against the ordered 4 sets of Chudidar - Ameera's Indian Ethnic wear- blue Rayon women's stitched salwar suit. Only 3 sets delivered. One piece missing in a packet that's supposed to contain two - as per the packing label. Pressing Snap Deal since then by calls/mails/messages for the resolution / REFUND of Rs 710. No avail. Please help us. Thanks.
      +1 photos
      Jul 5, 2022
      Complaint marked as Resolved 
      Snapdeal.com customer support has been notified about the posted complaint.
      May 31, 2022
      Updated by Sangeetha Venket
      Waiting for resolution

      Verified Support
      Jun 02, 2022
      Snapdeal.com Customer Care's response
      Dear Sangeetha,

      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

      Regards,
      Team Snapdeal
      Hi Sangeetha,

      We're working to get this issue resolved on priority. Appreciate your patience.

      Thanks!
      Team Snapdeal
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        I
        Indu0099
        May 27, 2022
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        Respected everyone,
        What ever I am saying is true.trust me.think and do thrice times in any situation.this snapdeal platform has never done any fraud with anyone and I have seen people call it too worst platform or large number of members are doing scams. Actually, there are fraudsters in the market who are calling the consumers and impersonating as Snapdeal or some other ecommerce company and claiming for lucky draws or some prize. But In actual, they just want to lure normal people with these offers and ask for money in advance to proceed further.

        Many people lost their huge amounts in this..i am saying that those frauds are monitoring with the name of "snapdeal".so, i seriously saying to all the members who are shopping online to stay away from these fraudsters and never respond to them. Don't pay any money to anyone.
        Snapdeal.com customer support has been notified about the posted complaint.
        https://www.consumercomplaints.in/snapdeal-merchant-platform-snapdeal-merchant-p...
        same scam I am writing so people can know it.
        It late for me, atleast or other who can be alerted.
        The scam is still on. They say the other complaints are because they didnt finish the order but its not the case. They keep youin the game saying need to complete hidden tasks and still swindling more money, asking to trust them and giving more hope, saying they are there to help in anyway possible, talking with the merchant, asking to transfers amounts to random accounts on gpay and paytm. I lost 5+ lakhs in this scam. They finished my level L3 and still didnt return back the money saying there are hidden tasks. It was worse than scam.
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          M
          Madan Madathi
          May 21, 2022
          Resolved
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          I have ordered 7 items, in that 6 items got canceled by snapdeal courier service itself without even informing me. The reason is Not a deliverable Area but not understanding how they could deliver one sub item in my order to the same address. Its 2 different couries service and one able to do other cannot. But the interesting fact is same Unimove service delivered items to the same address with my previous order . First i have got 2 items canceled and I tried calling and followed up with snapdeal customer service for about 2 weeks to atleast hold back other items saying I am ready to come and collect with no improvement.

          Finally my refund is getting processed now, need to wait and see how it goes. My pincode is 600100 in Chennai and wasted my time with snapdeal. If we select pincode still items will be listed in the App but no guarantee that you will get it delivered Please do not waste TIME and efforts of people like this.

          It's a waste of time for both seller and buyer whoever dealing with snapdeal and snapdeal is forcing customer to look for other services.

          Order ID: [protected]
          Placed on 07 May

          Customer support is saying this will not get repeated if you order again . But what is the guarantee to use snapdeal again.
          Jun 27, 2022
          Complaint marked as Resolved 
          Snapdeal.com customer support has been notified about the posted complaint.
          Verified Support
          May 23, 2022
          Snapdeal.com Customer Care's response
          Hi Madan,

          We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

          Thanks!
          Team Snapdeal
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            Y
            yaxhica_xo
            from Greater Noida, Uttar Pradesh
            May 15, 2022
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            Address: 362-363 ASF Centre, Industrial Area Phase 4, Udyog Vihar Industrial Area Phase 4-122016.
            Website: snapdealhappy.com/index/user/register/invite_code/EAPM3R.html

            I completed 2 orders from lvl 3
            And I'm not capable of completing the 3rd order so now i need my money
            But it is freezed i cannot withdraw my money
            This is fraud
            I cannot withdraw my own money
            Snapdeal.com customer support has been notified about the posted complaint.
            "Hi Yaxhica!

            We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

            Thanks!
            Team Snapdeal"
            Ramyawfh2022's reply, Aug 15, 2022
            https://www.consumercomplaints.in/snapdeal-merchant-platform-snapdeal-merchant-platform-scam-c3279196
            The scam is still on. They say the other complaints are because they didnt finish the order but its not the case. They keep youin the game saying need to complete hidden tasks and still swindling more money, asking to trust them and giving more hope, saying they are there to help in anyway possible, talking with the merchant, asking to transfers amounts to random accounts on gpay and paytm. I lost 5+ lakhs in this scam. They finished my level L3 and still didnt return back the money saying there are hidden tasks. It was worse than scam.
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              S
              sho123
              May 5, 2022
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              Address: hariyan

              In my package snapdeal reference no :slp[protected] order [protected]
              i got only juniper maroon georgettee gown (2626winexl)
              but the other two georgette brown (2783BROWnXS) Suborder Id: [protected] and another one juniper georgettee navy blue gown(2626INDIgoXS ) Suborder Id: [protected]were not delivered or it was absent in my package
              even i contacted customer care number [protected] but no response on otherside
              please contact your seller who is a fraud at my side and verify
              full cash has been collected through phonepe 3473.00
              do the needful
              +1 photos
              Snapdeal.com customer support has been notified about the posted complaint.
              May 05, 2022
              Updated by sho123
              the snapdeal people told they will intiate the refund and informed to send details on 3rd of may even though i have sent all details of account they still need 24-48 hrs time to resolve the problem
              Verified Support
              May 07, 2022
              Snapdeal.com Customer Care's response
              Dear Customer,

              Hope you are doing well.

              Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.

              Regards,

              Team Snapdeal
              May 10, 2022
              Updated by sho123
              Sir, it has become nearly a week from 2nd may the time I got delivery I am contacting the customer care .the Snapdeal requires 24-48 hrs to resolving time.[from 2nd-10 may]even though my refund amount Is less and they know the case is genuine they r extending why reason Snapdeal people only knows

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                S
                Sudhanshubhandari
                from Rajkot, Gujarat
                May 5, 2022
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                I have received wrong product from snapdeal.
                When I applied for replace, everyday it reschedule the pickup for next day and eventually the pickup also got cancelled. They didn't call or take pickup.
                Snapdeal.com customer support has been notified about the posted complaint.
                Dear Sudhanshu,

                Hope you are doing well.

                Really sorry for the unpleasant experience. Please share your order details so that we can help you better.

                Regards,

                Team Snapdeal
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                  R
                  Realrajk
                  from Greater Noida, Uttar Pradesh
                  Apr 29, 2022
                  Resolved
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                  Resolved

                  Address: Amarpali castle , Chi 5 , Greater Noida , B - 1407

                  Sir maine ek jeans order Kiya tha snapdeal se . Wrong product aane ke baad maine use refund kiya, pickup boy ne pickup le liya aur bola meri working hour khtm hone ke baad office se update hogi but usne pickup fail kr diya aur mujhe refund nahi diya. Snapdeal waalo ne bola refund nahi mila jab tak pickup boy update nahi krega. Snapdeal ne bola pickup boy mna kr diya ki maine pickup nahi liya. Main 12 april se call kr raha hu snapdeal 24hrs, 48hrs ka time dete dete aaj suddenly mna kr diye . Mujhe na paisa mila na product .

                  Order id :- [protected]

                  Ye raha pickup ka name aur number esi number se baat hue thi meri .

                  pickup boy number :[protected]
                  Pick up boy name :DEVENDER KUMAR
                  pickup date : 12/04/2022
                  Apr 29, 2022
                  Complaint marked as Resolved 
                  Sir maine ek jeans order Kiya tha snapdeal se . Wrong product aane ke baad maine use refund kiya, pickup boy ne pickup le liya aur bola meri working hour khtm hone ke baad office se update hogi but usne pickup fail kr diya aur mujhe refund nahi diya. Snapdeal waalo ne bola refund nahi mila jab tak pickup boy update nahi krega. Snapdeal ne bola pickup boy mna kr diya ki maine pickup nahi liya. Main 12 april se call kr raha hu snapdeal 24hrs, 48hrs ka time dete dete aaj suddenly mna kr diye . Mujhe na paisa mila na product . Order id :- 45418447810 Ye raha pickup ka name aur number esi number se baat hue thi meri . pickup boy number :911141189574 Pick up boy name :DEVENDER KUMAR pickup date : 12/04/2022
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Dear Customer,

                  Hope you are doing well.

                  Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.

                  Regards,

                  Team Snapdeal
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                    S
                    suhu12
                    from new delhi, Delhi
                    Apr 28, 2022
                    Resolved
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                    Resolved

                    Website: snapdealhappy

                    In the world of financial crisis every wants to earn a self made money because of these frauds trust people online is a big risky game rn I'm investing my 1200+ money and they freezing that amount and not hear me once for withdrawal they just invest more take a loan etc . please sir i want my money back help me out please.

                    thank you
                    May 30, 2022
                    Complaint marked as Resolved 
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 29, 2022
                    Snapdeal.com Customer Care's response
                    Hi Suhu!

                    Please do not download any 3rd party app claiming to be associated with Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards

                    Thanks!
                    Team Snapdeal
                    https://www.consumercomplaints.in/snapdeal-merchant-platform-snapdeal-merchant-p...
                    The scam is still on. They say the other complaints are because they didnt finish the order but its not the case. They keep youin the game saying need to complete hidden tasks and still swindling more money, asking to trust them and giving more hope, saying they are there to help in anyway possible, talking with the merchant, asking to transfers amounts to random accounts on gpay and paytm. I lost 5+ lakhs in this scam. They finished my level L3 and still didnt return back the money saying there are hidden tasks. It was worse than scam.
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                      R
                      ranajit75
                      Apr 27, 2022
                      Resolved
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                      Resolved

                      Address: 203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai.
                      Website: www.snapdeal.com

                      Fist, I have odered ASIAN Lifestyle Navy Casual Shoes/ Size no-9 on 15/04/2022 but received product different on 20/04/2022 and also I have paid full amount RS 549 to ekart courier boy.

                      Secondly, I was replacement for same product with actual size 9, again I have received product but product is different.
                      Kindly take necessary action, other I will be highlighted in social network and midia

                      Regards,
                      Ranajit Roy
                      Mob-[protected]
                      +1 photos
                      Jun 1, 2022
                      Complaint marked as Resolved 
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 29, 2022
                      Snapdeal.com Customer Care's response
                      Hi Customer,

                      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                      Thanks!
                      Team Snapdeal
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                        ranajit75
                        Apr 27, 2022
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                        Address: 203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

                        I was ordered ASIAN Lifestyle Navy Casual Shoes Size no-9 on 15/04/2022 and I was received product but different sizes on 20/04/2022

                        Then I was replacement for same product with actual size but again I have received different products on 25/04/2022.
                        Kindly take necessary action

                        Regards
                        Ranajit Roy
                        Mobile number- [protected]
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Dear Ranajit,

                        Hope you are doing well.

                        Really sorry for the unpleasant experience. Please share your order details so that we can help you better.

                        Regards,

                        Team Snapdeal
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                          A
                          Arpitshah226
                          from Ahmedabad, Gujarat
                          Apr 25, 2022
                          Resolved
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                          Resolved

                          Address: [email protected]

                          Dear Sanpdeal team
                          I am seller of snapedeal from last more then 1 years. ..

                          Your customer service desk is not proper answerable or they don't know anything about seller site.

                          From last 1 month, they deactivated my account without any updates.now they said that they are not able to active my account when i ask the reason they said they can't share reason to me.

                          i have invested lot of money for my product listing like professional photo shoot, category design ..

                          i want to know the reason that why i am not qualify or my account is not active in future..

                          why out any genuine reason snapdeal can't disable my seller account
                          May 29, 2022
                          Complaint marked as Resolved 
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 25, 2022
                          Snapdeal.com Customer Care's response
                          Dear Arpit,

                          Hope you are doing well.

                          Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.

                          Regards,

                          Team Snapdeal
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                            A
                            Arpitshah226
                            from Ahmedabad, Gujarat
                            Apr 24, 2022
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                            I am seller of snapedeal from last 1 years. ..
                            From last 1 month, they deactivated my account without any updates.
                            Also i had added so money to advertisment wallate to promote my product..

                            Now they are not answering my query or not call me back..
                            I want to refund my money which is already in wallat..

                            Such a poor service and Snapdeal is cheat with seller
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Hi Arpit,

                            We are sorry that you faced an issue. We request you to share the issue by raising a query from your seller panel and if you are not a registered seller then please send an email at [protected]@snapdeal.com so that we can resolve your issue.

                            Thanks!
                            Team Snapdeal
                            Your customer service desk is not proper answerable or they don't know anything about seller site.
                            I am seller of snapedeal from last more then 1 years. ..
                            From last 1 month, they deactivated my account without any updates.now they said that they are not able to active my account when i ask the reason they said they can't share reason to me... i have invested lot of money for my product listing like professional photo shoot, category design ..
                            i want to know the reason that why i am not qualify or my account is not active in future..
                            whyout any genuine reason snapdeal can't disable my seller account
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                              A
                              akku2001
                              from Sri Ganganagar, Rajasthan
                              Apr 22, 2022
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                              They said that this is a platform for increasing online marketing through fake sales. They gave 100 rs as bonus and asked to book some orders and they refunded it some sort of commission.Then they asked to book some more orders and promised that they will refund the amount at the moment itself. And I did that ordering process but my amount was shown as freezed and not added to withdrawl account. Then they asked to make another order to unfreeze the old amount..Likely they have freezed my amount nearly 18, 000 rs and now they asked to make an order for large amount and then they will unfreeze my amount..I don't know what to do and where to complaint.I made such orders because I found those in Google ad sites and the website is named as snapdeal.please help me and make a way to refund my amount.
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Dear customer,

                              Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

                              Regards,
                              Team Snapdeal
                              Ramyawfh2022's reply, Aug 15, 2022
                              The scam is still on. They say the other complaints are because they didnt finish the order but its not the case. They keep youin the game saying need to complete hidden tasks and still swindling more money, asking to trust them and giving more hope, saying they are there to help in anyway possible, talking with the merchant, asking to transfers amounts to random accounts on gpay and paytm. I lost 5+ lakhs in this scam. They finished my level L3 and still didnt return back the money saying there are hidden tasks. It was worse than scam.
                              https://www.consumercomplaints.in/snapdeal-merchant-platform-snapdeal-merchant-p...
                              The scam is still on. They say the other complaints are because they didnt finish the order but its not the case. They keep youin the game saying need to complete hidden tasks and still swindling more money, asking to trust them and giving more hope, saying they are there to help in anyway possible, talking with the merchant, asking to transfers amounts to random accounts on gpay and paytm. I lost 5+ lakhs in this scam. They finished my level L3 and still didnt return back the money saying there are hidden tasks. It was worse than scam.
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                                A
                                aluja mohd
                                Apr 21, 2022
                                Resolved
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                                Resolved

                                Hello!
                                I have been trying to contact you through phone numbers etc But I am not able to reach you all.
                                I had put a product on return.
                                It shows as I should courier the package.
                                In return policy its written as the courier service comes and takes the package.

                                Please send the courier service..

                                Thank you
                                Ayesha
                                May 28, 2022
                                Complaint marked as Resolved 
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 22, 2022
                                Snapdeal.com Customer Care's response
                                Dear Customer,

                                Hope you are doing well.

                                Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.

                                Regards,

                                Team Snapdeal
                                Dear Customer,

                                Hope you are doing well.

                                Really sorry for the unpleasant experience. Please share your order details so that we can help you better.

                                Regards,

                                Team Snapdeal
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                                  M
                                  mp2727
                                  Apr 11, 2022
                                  Resolved
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                                  Resolved

                                  Delayed refund

                                  Address: 6th Floor, Cyberscape, Golf Course Extension Road, Sector-59, Gurugram, Haryana- 122002

                                  Suborder id - [protected]
                                  On 27 Mar 2022 i have placed order for Selvia-Multicolor Crepe Women's Fit, and paid online Rs.675, but i received a different dress which looked very old, worn out and used. Therefore i requested for return on the same day, but i got a mail from Snapdeal saying that there is no return pickup service in my area and asked me to courier on my own and claim courier charges.
                                  So i myself couriered through...
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                                  Rama Sood
                                  Apr 8, 2022
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                                  COMPLAIN
                                  ORDER ID-[protected] AND [protected]
                                  ORDER NOT DELIVERED BUT SHOWS DELIVERED
                                  LIKELY TO FILE COURT CASE
                                  AMT.NOT REFUND

                                  So many emails were given to SNAPDEAL for a refund of money but SNAPDEAL did not want to resolve the issue so.I was bound to file a legal case for harassment of senior citizens and defrauded my money.

                                  RAMA SOOD
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Dear Rama,

                                  Hope you are doing well.

                                  Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.

                                  Regards,

                                  Team Snapdeal
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                                    Raakhi jain
                                    from Junagadh, Gujarat
                                    Apr 5, 2022
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                                    Address: In street of bhumi provision store near jain derasar, veraval

                                    Mene Snapdeal se ek kurti set order kiya tha jiska price 2090 hai ..meri order id [protected] hai. Is product ko size issue hone ki vajah se mene isko return create kiya lekin meri return request cancel kar di gyi or ye reason diya ja raha hai . Did not pass through quality check.. jbki mera product abhi pickup k liye bhi nhi aaya .. or return request ab create hi nhi ho raha hai . Ab me kya karu
                                    +3 photos
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Dear Rakhi,

                                    Hope you are doing well.

                                    Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.

                                    Regards,

                                    Team Snapdeal
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                                      Pranjal Tupe
                                      Apr 5, 2022
                                      Resolved
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                                      Resolved

                                      Address: India
                                      Website: Snapdeal. Com

                                      Delivery Boy has charged more money than actual price I purchased a product of ₹139 including Delivery charges but Delivery boy has charged ₹200 from my brother saying total cost is ₹200 as my brother is Minor he took the of advantage situation. I contacted to customer care they told me to contact Delivery boy and gave his number to me I called him after listening my name he hung up the call I want my money back ASAP
                                      May 8, 2022
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 07, 2022
                                      Snapdeal.com Customer Care's response
                                      Dear Pranjal,

                                      Hope you are doing well.

                                      Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.

                                      Regards,

                                      Team Snapdeal
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