Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 58%
Submit a Complaint
11047
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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331
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555
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+91 92 1269 2126  [Customer Care]
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860
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
58%
Complaints
11047
Pending
4048
Resolved
5370
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3345)

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Snapdeal.com Complaints & Reviews

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Snapdeal.com — fake calls on behalf of snapdeal

 Megha Bihani on Sep 4, 2018
I got a call from a person claiming to be from snapdeal. He said that i have won some car in a lucky draw. He further asked if i am interested to take the car or the amount. If amount, i need to give the bank details. If car, i need to send the copy of aadhar card. From where did this person got the information about my order from snapdeal. How he got my contact information?...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Snapdeal.com — i did not got delivery of my order, but status showing, delivered successfully.

 Sagar Jain on Sep 4, 2018
Hello. I have ordered "huawei honor holly 2000 mah battery" on 26/08/2018, with order id: [protected] for rs.679.00 paid in advance.

I got call from delivery boy on 31/08/2018 around 5.30 pm, he was saying that he is coming within 5 minute.

I wait a long time, but no one comes to my location, and when i got online to check the status of my order, status shown order is successfully delivered.

I check the helpline no to complain but there is only robot to talk. I complain in help center section in snapdeal but no response was provided to me.
I complain...
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — about prize winning

 MaheshGc Mahi Gowda on Sep 4, 2018
Snapdeal network sales & promoting, new delhi. Dear customer, congratulations! You got snapdeal prize coupon swift dzire or convert in cash rs.8, 60, 000/- t&c apply. Contact - [protected].
The above information is true or fake i hve to confirm so i am giving this complaint. Kindly response to the above complaint. I am waiting for ur response ltr i wil go to police station so
Thank you...
Complaint comments  Read comments Complaint category Other

Snapdeal.com — not only deliver product but also refund my money.

 Jitendra0707 on Sep 4, 2018
I ordered shoe on snapdeal they delivered a wrong wrost product, the shoe size, quality and all are very bad, after then i returned the product and wait for new order or refund my money. But after 20 days they not deliver and nor refund my money. They cheated and snapdeal customer care policy is very worst service in comparison of all e-commerce website, they not answer you they not text you, n all. No return policy, no deliver policy, i think it's a very fraud website or cheated the customer....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — refund not received

 Roopesh Sutar on Sep 3, 2018
Hi,
I have received one product but there was some defect in that watch, i have returned the product, its take around 5-6 days after that refund message come to confirmed. But when i check the bank details there is no any entry found. I have written a request mail, still no any response & no customer care number in working condition to talk with executive. today on 9th day, i am waiting for my refund. Order ID: [protected] (1 Item) Placed on 11 Aug, 2018. I think this side is have some issues with refunds. Lots of other customers also talking about same issues....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — about refund money

 Jayanta Bhakat on Sep 3, 2018
Respected sir/madam
I am a frequent customer of snapdeal.. On march 2018 i return adidas sjoes due to quality defect and some other product.. Since then i was waitong my money but snapdeal didnot refund. Again in august 2018 i order adidas shoes but this time i order some product and received entirly different product. I am very embressed. There is no any customer care number working in snapdeal.. My request please make refund as soon as possible as its already 5 month i am getting disturb otger wise i have to take legal action.. Thank you...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — led key finder locator not received yet but showing delivered

 shwetaksg on Sep 3, 2018
Hi,
My order id is [protected] whistle sound control led key finder locator and for the suborder id [protected], is placed on 19 jun 2018 and about to delivered in between 20-24 august.
But on 08/24/2018 i received a message saying the product is delivered. But i didn't receive any product till now nor any courier parson called me. Even in the status of snapdeal site, it shows delivered when i didn't even receive the product. Please look into the matter and update me asap....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — status shows delivered but I did not receive the product

 Shruti Sunil Kamboj on Sep 3, 2018
Ear sir, I had ordered a morphe Jaclyn Hill eyeshadow palette 35 colors on 15 august 2018. And the delivery was on 25 August 2018.On this day I got a message that the product will be deliver on 25 August 2018 but I didn't receive the product. I got a mail from snapdeal support they said please confirm from your family. Immediately I had confirmed from my neighbours and family they said they have not receive any product and they said no one courier boy came. Boy number [protected] and name Ritu Dhwaj. I tried his number many times but his number was switched off. Till date his number is switched off....
Complaint comments  Read comments Complaint category Cosmetics

Snapdeal.com — puma track pant and ray ban glass

 Fahad Yooseph on Sep 3, 2018
I buy this two product from Snapdeal it's quality and and it's not suits for me that's why I just go for refund process while of the flood in kerala there is no one contacted me and the product is not even refunded there is no assistance from Snapdeal also need a good reply other wise will have to complaint it officially...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — duplicate product received in the name of original

 Saheroze on Sep 3, 2018
I ordered a fastrack watch from snapdeal and before buying the same I had asked through a mail about the genuineness of the product and assured me that snapdeal sells genuine products but when confirmed the product with fastrack shop they told me that this product is the duplicate/replica/1st copy and not original one.
Now I want a refund of the money but they are not replying me and contact no which they had provided is either switched off or doesn't exist.
Don't what to do, waiting for the answer or else I WILL RAISE A COMPLAINT AGAINST SNAPDEAL IN CONSUMER COURT FOR SELLING DUPLICATE...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — return request

 Sanju0522 on Sep 3, 2018
I want to return my order. Because i got old stock 2017 product and other one different product not same shown as website. Now i want to return my order. And i have already raise return request snapdeal told all reason but they r cancelled my return request. So again open my return request. My order no. Is ([protected]) want to return my order. My registered email id is sanjukta0522@gmail.com, so, reopen my return request. If you don't open my return request i will see u in consumer court. And my registered mobile number is [[protected]]....
Complaint comments  Read comments Complaint category Cosmetics

Snapdeal.com — regarding fraud call on the name of snapdeal

 mvineet60 on Sep 3, 2018
Hi, i got fraud calls from some numbers and they claimed themselves as snapdeal employee. They offered me some lucky draw and ask me to submit money in their account to get the prize.
I was surprised when they knew my recent orders which i purchased from snapdeal.
I just want to know that how they got my confidential data.
Pls confirm
This is very big concern and security threds....
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Snapdeal.com — i am complaining about morphe jaclyn hill eyeshadow palette (status shows delivered but i didn't receive any product [Resolved]

 Shruti Monga on Sep 3, 2018
Hi, my name is shruti. I had ordered a morphe jaclyn hill eyeshadow palette 35 colors on 15 august 2018. And the delivery was on 25 august 2018. On this day i got message that the product will be deliver on 25 august 2018 but i did not receive the product. I got a mail from snapdeal support i have confirmed from my all neighbours/family.. They said they haven’t receive any product and they said the no one courier boy was not came. So pls check where is my product i already told you guys the courier boy number [protected] name - ritu dhwaj was switched off i had tried his number many times. And...
Complaint comments  Read comments [1]Complaint category Cosmetics

Snapdeal.com — leatherite car seat organizer, sub order id - 28062248116

 _siiimran_ on Sep 3, 2018
I had ordered 2 of this leatherite car seat organiser but the quality was not that good so i thought of returning it. Both the products came in a single packaging with a single bill. The return was generated, and i returned both the products with one bill of rs. 808 (Rs.404 each)
But i only got a refund for one of the item that is just rs.404.
I have emailed you the issue already but there was no action taken.
I want the refund for the second item immediately. My order i'd is [protected] placed on 11th august, 2018...
Complaint comments  Read comments Complaint category Products & Services

Snapdeal.com — received fake products 2 times

 sujay.88 on Sep 3, 2018
1. Order id: [protected], placed on 21 aug, 2018 suborder id: [protected]
Item - casio g459 g shock collection chronograph round dial men's watch.

But watch as i've received a fake or copy one. Also without any warranty card, manual & bill.

2. Order id: [protected], placed on 01 aug, 2018 suborder id: [protected]
Item - casio g459 g shock collection chronograph round dial men's watch.

But watch as i've received totally different. Also without any warranty card, manual & bill....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — curtains

 Richa1708 on Sep 3, 2018
I ordered 4 units of curtains from snapdeal and but it was used article so have t
O return the article but when i return the article their pick up boy don't gave me slip and returned only 2 unjts and rest 2units will be with him... M trying to contact customer support but it was too poor... Now they returned me half money as no customer support so have to bear loss...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — scam/fraud messages

 Swathy Lekshmy on Sep 3, 2018
I have recieved a message of winning a tata safari from snapdeal lottery.
This happened a few days after i purchased a product from snapdeal. Either the company is selling personal data or their is proliferation.
Please look into the matter. I recieved call from this number ([protected]) for making an initial payment in this regard as well.
Here is the message
Dear customer. You are winner of snapdeal online company. You win 1st prize tata safari and amount rate is rs-12, 80, 148. Registration service charge 6, 550 on[protected] deposit. Contact no:-[protected], [protected]...
Complaint comments  Read comments Complaint category Lottery and Sweepstake Emails

Snapdeal.com — epson ink

 zuber2128 on Sep 3, 2018
Dear all

Mene snapdeal se epson ink mangvai thi jo duplicate thi printer me dalte hi printer ka head jam ho gaya aur 5000 ka kharcha ho gaya jiska bill mere pas he to ap muje ye jo kharch huva he vo pay karo yato naya printer dilado nai to me snap deal pe case file karduga ki snapdeal duplicate item bechti he

Reply contact
Zuber memon
Mo:- [protected]
E mail:- zubermemon3@gmail.com...
Complaint comments  Read comments Complaint category Computers & Accessories

Snapdeal.com — disha 10000+ mcq with explanation

 Mintud on Sep 3, 2018
This is to inform you that i have ordered a book on snapdeal. My order id is [protected]. The item came to our town on 28august but the courier boy have not delivered my item for next two days. Yesterday the courier boy phoned me and that time i was busy. So i couldn't attend the call. The courier boy had gone and when i called him back he said that tomorrow he will deliver the item. But when i called him that day i was told that the item was ready to be returned. I contacted your customer service but there is no executive only preloded voice can be heard. I even contacted over email and twitter....
Complaint comments  Read comments Complaint category Products & Services

Snapdeal.com — indulekha bringha oil duplicacy

 Snigdha Prabhakaran on Sep 2, 2018
I have ordered indulekha bhringa oil from snapdeal... Pack of 2... But after using it i lost majority of my hairs... I m in shock... Because this is not first time i m using this oil... It really worked in hair growth... But when i used snapdeal indulekha oil... The situation was reverse... Again i ordered the same oil from different shop and when compared the product with snap deal product i found the infringement of original brand... The product purchased from snapdeal is duplicate. I asked them for justification... They are just ignoring my mails... They are fraud....
Complaint comments  Read comments Complaint category Health & Beauty

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