Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 59%
Submit a Complaint
11622
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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1008
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402
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675
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+91 92 1269 2126  [Customer Care]
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900
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
59%
Complaints
11622
Pending
4090
Resolved
5834
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3564)

Snapdeal.com Complaints & Reviews

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Snapdeal.com — order issue problem

 gurubasavaraja j on Nov 13, 2018
Hello sir has of now no one message am not received from snapdeal, what is this sir this is the way you treat customer solve my problem refund my money or send ordered product . If you really do a good service first solve this problem immediately .
You send mail to me but snapdeal is not contact me and no refund to my account, tell if u solve or not
Thank you
Gurubasavaraja j...
Complaint comments  Read comments Complaint category Other

Snapdeal.com — not picking return item and not processing refund [Resolved]

 pree.ch20 on Nov 13, 2018
Hello,

Why are you not picking my return item?
Courier person never visited my place but i received sms saying attempted for pick up was unsuccessful.

Details of pick up person received in sms. Venkatesh.: [protected].
I want to register complaint against him for updating false status.

This is second time courier person denied his duty. I don't want this product. Please, pick it up and refund my money.

I had requested to return order
[protected] earlier on 8th november.

Reason to return is :
1....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — fastrack fake product received.

 Kuntalchaki on Nov 13, 2018
I purchased a fastrack women watch model no NG6078SM06C but no tags in the packet. the quality is very much poor.the warranty card is poor quality. So i return this fake item and i want to refund.pickup is successful.then i get a msg from snapdeal the refund will be provided with in 2 days.the date refund is given in the snapdeal web site with in 12Nov. But till now the refund amount are not cradit in my Account.and no new update in campany web site.your company is provide me 3rd class customer service. Till now i don't contact your customer care toll free no.kindly see the matter and take necessary...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — return requests automatically cancelled by snapdeal

 Swapnil Karia on Nov 13, 2018
Dear mr. Rohit bansal / mr. Kunal bahl,

I am writing from ahmedabad city, to escalate my troublesome shopping experience with snapdeal.

At the backdrop of a lot of good feedback that i received from my colleagues, i recently signed up on snapdeal and made three purchases. Little did i know that i would regret this so dearly.

Having paid a premium price for all the products that i purchased, any shopper would expect certain quality standards to have been maintained. The concerned items in my case are premium brand items pertaining to sports brand nike,...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — payment

 Charn Jeet on Nov 13, 2018
I am a seller on snapdeal. I sold many products on snapdeal. But, did not get any payment from snapdeal. No response from them. Snapdeal did not only fooling the buyers, also they are fooling the sellers as well. I get a so much loss of money and my hard work to deliver products to buyers. Snapdeal gets a wonderful profit from it. But, i did not get anything else i get a huge loss. Please take a severe action against them. My seller id - s98677 company name - aman electricals and spare centre. Please don't buy and sell anything on snapdeal....
Complaint comments  Read comments Complaint category Unauthorized charges

Snapdeal.com — unable to deliver orders

 Rafi Hyderabad on Nov 13, 2018
As per dewali offers I'm also order product.but Snapdeal unable to deliver orders in Hyderabad, because only for offer we are order processing, every time Custamer care also lieing, courier service also wrost, many times given complaint against courier service but not changing.plz friend's before order product in Snapdeal don't pay online payment....
Complaint comments  Read comments Complaint category Business & Finances

Snapdeal.com — product not received

 Babu_l on Nov 13, 2018
I have ordered the black leather shoe on 4th nov 2018. Product was not yet received till date. Order summary shown as delivered on 10-nov-2018 6:57pm. Herewith, i have furnished below details against complaint.
Order id-[protected]
Product brand name-fangirl office genuine leather black formal shoe
Kindly help me to get the product asap. ([protected])...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Snapdeal.com — laptop charger

 Customer_123 on Nov 13, 2018
Placed an order on 02-Nov-2018 @snapdeal. Order supposed to be delivered on 08-Nov-2018. But without attempting delivery they updated as delivery failed and pushed delivery date to 12-Nov-2018. Now suddenly status changed as delivered but haven't received the product yet. Snapdeal customer care is not reachable there is no resolution provided. Reached Snapdeal customer they are asking for more time just to look into the issue not sure they will deliver the product. No calls were made about delivery eventhough have constantly called Snapdeal to check the delivery status. Now suddenly updating status...
Complaint comments  Read comments Complaint category Computer Hardware

Snapdeal — gshock

 Ty abb on Nov 13, 2018
I have ordered a product a month from now and till date no response from the courier company or snapdeal this kind of negligence is intolerable my suggestion to all the consumer that they provide a fake date and also to mention that so lady called me from a call center stating that i am gonna receive the product on 4 of november and also i got a message from snapdeal that a man got my package will deliver the product his number is out of service till date.. The whole thing is a scam beware people before you buy any product. This is very shameful for the company reputation......
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Snapdeal.com — nike jordan dry-fit [Resolved]

 naveen60693 on Nov 13, 2018
Hi,

With respect to the order id: [protected] with reference number: 51317549. I have order a nike track pant in snapdeal but i received a fake product. So hence i raised a return request for the same and it was approved, but the return has still not been picked up. It hasn't even been initialised. It's been more than 12 days. This is not the type of service i was expecting from snapdeal. I was tired of contacting them and hearing the fake promises. Please schedule the pickup and give me the tracking number. Paytm/amazon are picking up the product in my area the very next day. I...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — fake products

 Aathish F on Nov 12, 2018
Snapdeal is showcasing casio gshock watches at 78-80% off. I saw a gshock watch worth 12990 bucks showcased at ₹1695.
I have ordered that and will report an f. I. R as snapdeal.com says that all products are authentic and 100% genuine.
It will be arriving between 18 nov to 20 nov 2018.
How can you give 80% off on casio gshock and that too being 100% genuine and authentic.
Needless to say that you don't have genuine vendors and i think you dont care about the consumers that's why you don't do a thorough checkup with whom you are working....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — regarding flawless hair remover order no 29291834316

 Nishat Afghani on Nov 12, 2018
As i had receoved my order with battery missing and item not working i asked for replacement. The ordered was picked up. Today i got the message that order is not meeting your quality check so it will not be replaced. I do not want to receive it as it is not working please do not return it to me. I will thonk i have donated rs 348 to snapdeal. Bad experience....
Complaint comments  Read comments [5]Complaint category Online Shopping

Snapdeal.com — product issue

 KISHOR SONJE on Nov 12, 2018
I had received the parcel in very bad condition which was shown to the courier boy. Also I ordered the 2 no's Secugen Hamster Pro 20 Fingerprint Scanner but in this only one found and the packaging was already opened as shown to courier boy. I haven't took the material. Kindly check and cancel my order and send my amount to my account or complete my order as per ordered....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — refund not received

 sachin kadia on Nov 12, 2018
I have purchased goods online from snapdeal.com on dt.11/10/2018.
I received different item from what i have ordered. i have returned it and ask for refund.
they agreed for refund and told me that they have refunded money on25/10/2018 and money will be credited with in 10 working days.
However money still not credited in my account.
I have contacted to snapdeal about delay, they just say that they have credited money in my account but my bank didn't worked on it, and money was not credited due to lapses from my bank(SBI), it sounds completely weird.
they also suggest...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — refund not received

 sachin kadia on Nov 12, 2018
I have purchased goods online from snapdeal.com on dt.11/10/2018.
I received different item from what i have ordered. i have returned it and ask for refund.
they agreed for refund and told me that they have refunded money on25/10/2018 and money will be credited with in 10 working days.
However money still not credited in my account.
I have contacted to snapdeal about delay, they just say that they have credited money in my account but my bank didn't worked on it, and money was not credited due to lapses from my bank(SBI), it sounds completely weird.
they also...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — order status shows delivered but not received my order [Resolved]

 venkatmhs on Nov 12, 2018
I ordered "Lambent s530 Bluetooth Headset" on 24th oct, 2018 and Payment done with FreeCharge wallet. Order Id: [protected], Suborder Id: [protected]. I didn't receive my order till now, i didn't receive any call but order status is showing, it is delivered.
Item Name: Lambent s530 Bluetooth Headset
Order Id: [protected]
Suborder Id: [protected]....
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — complaint for rico rf1501 white rechargeable table fan

 Raya Chakravarty on Nov 12, 2018
I had cancelled my order id - [protected] but still i have received it.. Now i want to return it and need the refund of my cod
Snapdeal asked for the invoice and photo of the product and i have already sent it to them but no action has been taken yet and no return request has been processed. Snapdeal is the worst company and i would never order henceforth
Ref no[protected]
Order id - [protected]...
Complaint comments  Read comments [7]Complaint category Furniture

Snapdeal.com — order id: 24175617514. refund of returned product not received

 arpitbajaj on Nov 12, 2018
I had ordered a Nike Airmax Shoes (https://www.snapdeal.com/product/nike-airmax-2017-running-shoes/[protected] under the order ID - [protected]. On receiving the product on 23rd October, 2018, I found that the product was fake and initiated the return process. On 24th October, the item was picked and on 26th October I received a mail from snapdeal as follows :

"We have already issued a refund for your item to your card/bank account on 26/10/2018 and you will receive refund in your account within 7-10 business days. We had also shared the reference number 74056638300829976925226...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — delivery unattempted but shows delivered since 10 days

 Saad Ahmed on Nov 12, 2018
Order no : [protected]
I have placed an order (Sahani unisex hot shapers belt) on 30th of october.
On 6th of november in the order tracking section it shows that the courier is "out to deliver" my order in the morning
I waited the whole day but the courier haven't contacted me or called/messaged me regarding the delivery of my order
At evening, the current tracking section shows that"your item is delivered".. I was shocked to see this type of fraud for the first time.
I e-mailed the snapdeal customer service for such nonsense being done with me but they have said...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Snapdeal.com — order id:24602410333, item name:crocs bayaband navy floater sandal

 Lalchhuanawma Hauhnar on Nov 12, 2018
Sir ive order crocs bayaband from snapdeal on 6 november 2018 and made a payment through pocket wallet, i have realized that i order wrong size, so i cancel the item before they dispatch, but till now i dont get any refund, can you help me out as soon as possible, ive got message that it was refunded but i still dont get any refund, many people said that snapdeal is fake shopping website....
Complaint comments  Read comments [5]Complaint category Clothing, Shoes & Accessories

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