Customer Care
Customer satisfaction rating: 54%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3178) Complaints & Reviews

Sort by: — received fake call of offer I got trapped

 Amandeep15 on Feb 3, 2018
Received the same offer on call. I was not aware of it that it was a trap. They asked me to make payment from paytm to there registered mobile number. I did the same and now after 1 hr, number got switched off. There payment number is also switched off. I borrowed the money from my friend. Please suggest me what i do next. Is police complaint help me in this?

Please take an action on this. Lost my 4k rs in this.

Complaint comments  Read comments Complaint category Online Shopping — promoting products and asking to buy first and then will be eligible for gifts. [Resolved]

 Nabonita Banerjer on Feb 3, 2018
Today i received call from [protected] stating the call is from snapdeal promotion department. I was told that my no. Got selected and i need to purchase 4000 worth items from snapdeal and then i will get chance to choose gifts like the below: congratulations your name have been selected for one assured gift.
1. Dell inspiron laptop 15.6 inch. 2. Sony bravia led tv 40 inch. 3. Lg washin machine 8.5 kg.
4. Apple iphone 7 plus. 5. Lg refrigerator 420 ltr dubble door, for further query call on same no.
T (...). So is this true or fake....
Complaint comments  Read comments Complaint category Online Shopping — reimbursement of return courier charges not done after nearly a month [Resolved]

 Chris2000 on Feb 3, 2018
This is regarding orderid : [protected].
Product: karcher wd3 vaccum cleaner.
Issue: damaged product received twice. Returned the product with courier charges paid by me as instructed by snapdeal. They promised reimbursement and i am not getting proper response for the same. The replaced product is still damaged. Customer care is a robot and i think no real person answers the phone. (No options to speak with customer care executive.) worst customer care.
The product i received was a karcher wd3 vaccum cleaner. It was received as a damaged one and i had raised a return request...
Complaint comments  Read comments [1]Complaint category Appliances — wrong product sent by [Resolved]

 ikhan8180 on Feb 3, 2018
Snapdeal sent me the lenovo a6 laptop instead of the actual product product a9 i ordered.

I ordered lenovo a9 laptop but the delovered me the lenovo a6 laptops instead of the lenovo a9.

I sent lots of emails and images of the product to but they are not responding at all. is not responding to my complaint just saying wait 24 ro 48 hours for reply but 4 days passed they never replied back.

Regarding order number: [protected]. I have aready raised the return request for this order bcoz seller has send...
Complaint comments  Read comments Complaint category Online Shopping — adidas brizo 3.0 flip-flops [Resolved]

 shawanc on Feb 2, 2018
I ordered an adidas brizo 3.0 flip-flops from website looking at the picture provided. The payment was made online. However, when the product was delivered, to my utter surprise and disgust, it was a fake adidas product without any quality whatsoever.
It was as if a regular flip-flop bought from a delhi market.
When i wrote back hey asked to get the product back for investigation, but what's the use? has been involved in this kind of fake business for a long time now and that has pulled down the net worth of the company. The quality of the products...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — return/replace [Resolved]

 harish mnv on Feb 2, 2018
Bought a perfume, but we received a leaked product. Applied for return/replace, it's approved but no refund has done and no one came to pick up the product. We need a immediate assistance/response from your side before it becomes a issue for you.
Return id:[protected]Ticket id)
Suborder id :- [protected]
Please make sure to get the problem solved.
Thank you....
Complaint comments  Read comments Complaint category Cosmetics — sony mdr xb450 headphones (black) [Resolved]

 Sahil Manzoor on Feb 2, 2018
I bought a sony mdr xb450 headphone from snapdeal and it had clearly mentioned easy return policy.
But when i registered the return request, they are not accepting it and sending me mails that your product is not eligible for return.
I tried to contact snapdeal but i am not able to talk to them.
It proves that snapdeal is a team of thugs who are betraying people.
I will never buy any product from such freaking hell shopping site in the future....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances — kitchen chimney broken inside [Resolved]

 amit6984 on Feb 1, 2018
Hello sir/madam,
It is inform you that last week i purchased kitchen chimney form your site. When i received the chimney i found broken inside the chimney. My construction work is pending due to chimney unavailability. So kindly replace the chimney soon after that i completed my kitchen work.

Due to un availability of chimney i paid extra labor for contractor. So placed the order asap.

My order id is: [protected]

Sunil kumar
Complaint comments  Read comments Complaint category House, Apartment Rental — not yet refunded. [Resolved]

 Karan Dhanorkar on Feb 1, 2018
It's been more than 10 days now, but i haven't received my refund yet. The problem was from the seller side that he was unable to deliver and so the order was cancelled. Its been so many days being patient. Also when i am contacting customer care for help, the announcement is saying that i have no order from my this mobile number. But when i have ordered from my account only, how is it possible. I need my money for that bike shoes as soon as possible....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — product exchange instead of hard drive of rs.3999/- I got a cheap grade sewing machine of rs.160/-

 Singh juhi on Jan 31, 2018
This is a incident of 31-01-18, In IIT Guwahati, Assam
My product BMP no[protected], DE no[protected]
Order id -WWI-hd-401
I am complaining that I have ordered a hard drive on amazon india on 24-01-18 of amount Rs.3999/- Today i got another product i.e a low grade sewing machine instead of hard disk worth 3999/- cod. When i unpacked the parcel it was from snapdeal with order id- WWI-hd-401 not from amazon. I was shocked to see this. If it will happen like this how we can trust any online shopping websites. Is there any way to return this order and get my money back. Please...
Complaint comments  Read comments [3]Complaint category Computer Hardware

Snapdeal — information regarding replacement and return policy

 Rohan bagwari on Jan 31, 2018
I had complained earlier that SNAPDEAL send a fake adidas superstar shoe to me and then on 27 january a delivery guy came who told me that do you want to replace or return the product . I asked him that can the shoes be replaced, since the replacement period of 7 days was over, so he told me that they can be replaced and I gave him my shoes but in return he gave me a slip which I later found was for the return . So I sincerely want to ask Snapdeal what type of service is this and can my shoes still be given back and if not then, what is IBSF code in refund procedure. And I want to talk to the official...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — personal information shared without concern!!

 Pavankumar Medasani on Jan 31, 2018
I have received a call from an number i don't know.. The caller speaks only in hindi.. That too very typical and complex accent.. He is giving all the details of the lats order placed with sanpdeal including my residence address and says that i have own and tata car and need to deposit 12500 in his account for car registration or if i chose to have money instead then i need to share him my account details... Which i'm confident that it is a fake call.. The call is chasing me from different numbers..

I tried reaching to snap deal thru their customer service.. Unfortunately there is...
Complaint comments  Read comments Complaint category Credit Cards — online fraud

 addiii on Jan 31, 2018
Dear sir/mam... On 25/01/2018, i got a call saying we are calling from snapdeal, and they continued saying i have received a free gift and they had given me 5 different options from which i had to select one. I have selected air conditioner as a free gift but after then they put a clause that you have to purchase for minimum rs.5000 from to avail your free gift. She was talking very professionally and the moment she said thee we are calling from, i quite believed them. Then i had to decide to buy something as i asked them to get one cellphone of mi named y1. So further...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls — damage item returned money not refund [Resolved]

 Mahakal28 on Jan 31, 2018
I have received booked my order number [protected] and i found item was damaged in front of courier staff i had opened it same time i had returned the item and raised request to cancelled the order and refund my money

As per status order has been cancelled but still money not refunded.

They fake blustered not responding of calls also they are forcing me to create an issue so i am going to register fir against owner of snap deal and with support of media i will try to close selling of this company in india..

They are making fools to customers......
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal — fake nike shoes [Resolved]

 Sahil Arora 343 on Jan 31, 2018
I had purchased nike shoes order id [protected] but i recieved fake nike shoes. They people are cheating their customers and looting them. Nike company should sue them and shutdown there site. Seller is al noor trader 213, narayan diamond house, zaveri sadak navsari -396445
Gstin no. - 24bajpn7480b1zq
Shoe price was showing 6990 and after discount i got it in 2814
Order no. [protected]
Suborder no. - [protected]
Hsn no.[protected]...
Complaint comments  Read comments Complaint category Products & Services — refund and return issue [Resolved]

 alkamishra1990 on Jan 30, 2018
Return & pick up related issue
Dear snapdeal i think that snapdeal is best online shopping partner but no way i have order a lucky jewellery bridal set on 15 jan 2018 i received on 23 jan 2018 and the product is not good as displayed in picture. I cant use it. Hence i apply for return request the item on 26 jan and it was accepted and generated my return id 45742190. Then no pickup was their. All then i tried to contact many time by call at [protected] but i get some shocking response. Response is
β€˜β€™please accept our sincere apology for the inconvenience. Your item was delivered...
Complaint comments  Read comments Complaint category Jewelry & Watches — missing one item and no one reply us. on Jan 30, 2018
I ordered 5 watches, but I received only 4 watch. And in order there is status showing as delivered, but I can't received. I already send mail to and called on customer care number also but No one reply us. Why you cheat with people. Peoples money is hard work money. so my request is my renaming watch deliver as soon as possible.....
Complaint comments  Read comments Complaint category Jewelry & Watches — refund of the product [Resolved]

 vishal sao on Jan 30, 2018
I have ordered a product which name is (Technuv smart new sh-12 on ear wireless headphone with mic) from a
Snapdeal on date 13.01.2018 and i got product on 19.01.2018 but when i opened my box the main accesories which is headphone is missing. So i call to customer care there a robot which was teling to press a key but after than i am not able to talk to cuatomer care till now on 30.01.2018 i am trying to call but no response any my return ticket id is 45640028. And i am not able to talk to customer care so please help me regard on this concern πŸ™πŸ™πŸ™ please anybody help...
Complaint comments  Read comments [1]Complaint category Computers & Accessories — refund

 PRAHALAD BHUNIA on Jan 29, 2018
Dear snapdeal,

Refund my money.
All[ready retrun this iteam 16th of jan-2018
My order number -[protected]
Picked by sonu jaiswar.
Ph number - [protected]
Acknowledgement already by maill
Picked date - 16 jan-2018
Picked time - 11:04 am
Clinet - snapdeal_nuvo.
Item name - villa pink bangalore
Booking name - sanchita sikder
Mob - [protected]
Pleas call & maill revert...

Prahalad bhunia

Complaint comments  Read comments [1]Complaint category Online Shopping — I didn't get refund [Resolved]

 Saivardhannani on Jan 29, 2018
Sir, for refund i gave bank details it was correct and they said it was wrong and then to i send them another bank account details and they are saying that to wrong
I have given correct bank account details just day before i deposited money in my own account then it was about to inform the correct details i was forwarded you and at the same which is given by me in first message...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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