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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
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Snapdeal.com reviews & complaints page 9

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M
mp2727
Apr 11, 2022
Resolved
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Delayed refund

Address: 6th Floor, Cyberscape, Golf Course Extension Road, Sector-59, Gurugram, Haryana- 122002

Suborder id - [protected]
On 27 Mar 2022 i have placed order for Selvia-Multicolor Crepe Women's Fit, and paid online Rs.675, but i received a different dress which looked very old, worn out and used. Therefore i requested for return on the same day, but i got a mail from Snapdeal saying that there is no return pickup service in my area and asked me to courier on my own and claim courier charges.
So i myself couriered through...
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R
Rama Sood
Apr 8, 2022
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COMPLAIN
ORDER ID-[protected] AND [protected]
ORDER NOT DELIVERED BUT SHOWS DELIVERED
LIKELY TO FILE COURT CASE
AMT.NOT REFUND

So many emails were given to SNAPDEAL for a refund of money but SNAPDEAL did not want to resolve the issue so.I was bound to file a legal case for harassment of senior citizens and defrauded my money.

RAMA SOOD
Snapdeal.com customer support has been notified about the posted complaint.
Dear Rama,

Hope you are doing well.

Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.

Regards,

Team Snapdeal
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    R
    Raakhi jain
    from Junagadh, Gujarat
    Apr 5, 2022
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    Address: In street of bhumi provision store near jain derasar, veraval

    Mene Snapdeal se ek kurti set order kiya tha jiska price 2090 hai ..meri order id [protected] hai. Is product ko size issue hone ki vajah se mene isko return create kiya lekin meri return request cancel kar di gyi or ye reason diya ja raha hai . Did not pass through quality check.. jbki mera product abhi pickup k liye bhi nhi aaya .. or return request ab create hi nhi ho raha hai . Ab me kya karu
    Snapdeal.com customer support has been notified about the posted complaint.
    Dear Rakhi,

    Hope you are doing well.

    Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.

    Regards,

    Team Snapdeal
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      P
      Pranjal Tupe
      Apr 5, 2022
      Resolved
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      Resolved

      Address: India
      Website: Snapdeal. Com

      Delivery Boy has charged more money than actual price I purchased a product of ₹139 including Delivery charges but Delivery boy has charged ₹200 from my brother saying total cost is ₹200 as my brother is Minor he took the of advantage situation. I contacted to customer care they told me to contact Delivery boy and gave his number to me I called him after listening my name he hung up the call I want my money back ASAP
      May 8, 2022
      Complaint marked as Resolved 
      Snapdeal.com customer support has been notified about the posted complaint.
      Verified Support
      Apr 07, 2022
      Snapdeal.com Customer Care's response
      Dear Pranjal,

      Hope you are doing well.

      Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.

      Regards,

      Team Snapdeal
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        V
        Vivek Math
        Apr 3, 2022
        Resolved
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        Resolved

        Address: Bihar

        I have got a email and call
        Saying that u have got a lucky draw from Snapdeal of ruppe 120000
        So u have to pay the tax of 2000
        Later 6500
        Soo i paid later they number was switch off
        May 8, 2022
        Complaint marked as Resolved 
        Snapdeal.com customer support has been notified about the posted complaint.
        Verified Support
        Apr 04, 2022
        Snapdeal.com Customer Care's response
        Hi Vivek!

        Please do not respond to any Phone Call/Email/SMS/Letter claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

        Thanks!
        Team Snapdeal
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          O
          om Prakash Khungar
          from Mumbai, Maharashtra
          Apr 1, 2022
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          I wanted only one number Stainless Steel Grater, You have sent me two numbers. Please collect back one Grater and refund me the price of one which is Rs 159/
          Snapdeal.com customer support has been notified about the posted complaint.
          Hi! I am sorry for the unpleasant experience you’ve been through. Please share your order ID, so that I can get this checked on priority. Thanks! Aditya
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            A
            Arvind Bari
            from Dahanu, Maharashtra
            Mar 31, 2022
            Resolved
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            Resolved

            Address: BESTSHOP VENTURES Address: Shop No 112 Shree Kuberji Textile Park 2 Delhi Gate Surat Behind Belgium Square City Surat State Gujarat Pin 395002.

            I had ordered Red Bhagalpuri Silk Saree from BESTSHOP VENTURES Address: Shop No 112 Shree Kuberji Textile Park 2 Delhi Gate Surat Behind Belgium Square City Surat State Gujarat Pin 395002. But instead of Saree I have received left over clothes waste pieces. Instead of delivery wrong product they have delivered the waste pieces which are thrown away. Snapdeals customer care no is also fraud, it's switched off. Unable to contact their customer service provider.
            May 5, 2022
            Complaint marked as Resolved 
            Snapdeal.com customer support has been notified about the posted complaint.
            Mar 31, 2022
            Updated by Arvind Bari
            Order no. [protected]
            Suborder no. [protected]
            HSN. 50071000
            Verified Support
            Apr 04, 2022
            Snapdeal.com Customer Care's response
            Dear Arvind!

            We are sorry for the unpleasant experience you’ve been through. We've noted the details and will connect with you at the earliest and help you out.

            Thanks!
            Team Snapdeal
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              K
              Kamchana
              Mar 29, 2022
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              Agent chat me in WhatsApp and asked me to pay for the tasks and freezed all my money. I have lost around 245000. Please help me
              Snapdeal.com customer support has been notified about the posted complaint.
              Dear Kamchana,

              Please do not download any 3rd party app claiming to be associated with Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

              Thanks!
              Team Snapdeal
              Kamchana's [Complaint's author] reply, Apr 4, 2022
              My issue is not resolved
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                1
                123Neelam
                Mar 28, 2022
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                This is a very big fraud they tell to complete task for commission but after completing task they said to compete more task when i ask for only my money doesnt give me any money 😰😰
                Snapdeal.com customer support has been notified about the posted complaint.
                Hi Neelam!

                Please do not respond to any Phone Call/Email/SMS claiming to be from Snapdeal and offer rewards/cashback. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                Thanks!
                Team Snapdeal
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                  M
                  Manpreet101
                  from Firozpur, Punjab
                  Mar 26, 2022
                  Resolved
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                  Resolved

                  Address: Ferozepur

                  I want to return my product due to bad quality but they don't provide me pickup. Please help me
                  Apr 28, 2022
                  Complaint marked as Resolved 
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 28, 2022
                  Snapdeal.com Customer Care's response
                  Hi Manpreet,

                  We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                  Thanks!
                  Team Snapdeal
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                    B
                    BhattacharyaB
                    Mar 26, 2022
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                    Ref.: Order ID: [protected] placed on 10 March 2022
                    Cancelled on 11 March 2022
                    The payment was made through a Debit card.
                    On cancelling the order, I received a mail from Snapdeal saying a refund has been initiated and the amount (Rs 1949/-) would be credited to my account within 7-10 days.
                    Now 2 weeks have passed and there is neither and transfer to my account nor any communication thereon.
                    The Snapdeal customer care portal shows no phone number. There is one WhatsApp no. though, where probably one can chat; but that is of no use because WhatsApp transcripts or SMS messages are not admissible as evidence in any court.
                    On searching on the net, I could find one phone number though,[protected], which is automated. On dialling the number and going through the pre-programmed guidance, I ended up with the message that there is no pending order against the number being called from and then I get auto disconnected.
                    All this clearly shows that Snapdeal has taken every precaution to cover their tracks in case of any dispute and ensured that the aggrieved customer can seek no legal redressal whatsoever. This way it is totally left to the whims of the company whether to execute an order or to gobble up the prepaid money; whether to make a refund or to just walk away with no worry of any legal backlash.
                    Kindly help me get my refund
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 28, 2022
                    Snapdeal.com Customer Care's response
                    Hi Customer,

                    We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                    Thanks!
                    Team Snapdeal
                    Apr 01, 2022
                    Updated by BhattacharyaB
                    No further response from Snapdeal; neither do they show any inclination to return the money. There is no phone number where one can speak to them; their mails come from an ID to which all replies are blocked. There is a dummy 'request for call back' button on their portal; needless to say, they never call. All in all, it is clear Snapdeal can cheat any customer with impunity with no fear of any legal blowback; all these complaint portals are just humbugs; they can do nothing apart from forwarding your message to them. If Snapdeal decides to cheat you of your money, they will do it with impunity, any time; that is the bottomline. My advise is, AVOID SNAPDEAL if you care for your hard earned money.
                    I have received a mail from them; they are asking for my bank statement. This is highly abnormal, a thousand company does not have their own accounting records and asks the customer to prove they have not received refund. Even the Indian Income Tax dept. does not ask for the bank statement to effect a refund. This not only amounts to harrassment but is also a very irregular and illegal practise to demand bank statements from customers. Snapdeal is not an enforcemant department, that gives them the right to demand bank statements from anyone. Please help.
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                      M
                      mahanatmeethi
                      Mar 24, 2022
                      Resolved
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                      Resolved

                      I have ordered jisun detergent holder (order no - [protected]) and Jisun stainless steel corner rack (order no - [protected]), but i have received Jisun stainless steel corner rack only. Only one product had delivered by your delivery boy and he has taken full amount for both order i.e. Rs. 888/- from me and status shows that both orders has delivered. Please deliver jisun detergent holder products as soon as possible because i have already paid for it and i am not cancel this order.
                      I am very much upset with your Whats app message where you mentioned one order will deliver today out of two orders and you have to pay Rs. 888/- for a single order instead of both order. Giving you screen shot for your reference. You all are very much aware of that only single order will deliver and will charge for both orders. Shame on you all. Not only that after some time the detergent holder rack (pack of two) has cancelled from your side. I did not cancel this order at all. Still i am waiting for this product. I request you to deliver this product as soon as possible because you have already received payment for the same.
                      I am a regular customer of your company and this time I am very much upset due to missing of one product for delivery to me. Please take immediate action against this complain and deliver the product hold by you to my registered address.
                      Apr 25, 2022
                      Complaint marked as Resolved 
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 25, 2022
                      Snapdeal.com Customer Care's response
                      Hi Customer

                      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                      Thanks!
                      Team Snapdeal
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                        C
                        Chouhan hqrsh
                        Mar 24, 2022
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                        Mera product 7march 2022 ko deliver hua tha jiska box empty tha uska refund mere pass abhi tak nhi aaya hai aapse request hai Mera refund jald se jald kare Mera internal check bhi pass karde.
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Hi Harsh!

                        We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                        Thanks!
                        Team Snapdeal
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                          A
                          Ansh 77
                          from Mumbai, Maharashtra
                          Mar 23, 2022
                          Resolved
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                          Resolved

                          Address: SNAPDEAL

                          For below 3 items return not received.
                          1.A line blue kurta... Diffrent used product received and returned

                          2.Myglam bro definer pencil
                          3.Colorbar lipcolor

                          product delivery cancelled and rejected as got better deal from others

                          refund amount of both these om urgent basis.
                          Call urgently [protected]
                          chat support never works, tired multiple times
                          Apr 25, 2022
                          Complaint marked as Resolved 
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 25, 2022
                          Snapdeal.com Customer Care's response
                          Dear Customer,

                          Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                          Regards,
                          Team Snapdeal
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                            N
                            Niti Dabral
                            Mar 23, 2022
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                            Hi..I had order a Sherine Ryon kurti from Snapdeal. Checked it's rating too..it has good rating and it's Snapdeal verified too..but received a third class cheap top with no tag intact on it...complained Snapdeal via app, phone call and WhatsApp..There response system is very poor..Asked for the exchange of product...But it's already 3 days past getting msg from the courier ..Pickup of Snapdeal not done due to wrong address...how can this possible u can deliver the product on the same address but while picking up the address is wrong... Don't know what to do.. Snapdeal is eating people harden money and time..It's a scam
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Dear Customer,

                            We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                            Thanks!
                            Team Snapdeal
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                              S
                              Shivanisp
                              Mar 20, 2022
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                              This is in regard of my order of shewill kurti set, with suborder id [protected]
                              My registered number is [protected] and email address is [protected]@gmail.com
                              I got this on 16 feb 2022, and it was not in a condition that I could wear it, since then I am trying to return it but in vain. It is not of my size plus fabric is not as expected . For a product worth 1950 I can't afford such a burden on myself. Again and again I am calling the snapdeal support got no relief whatsoever. With all the measures exhausted I got in touch with the twitter team as my last hope, but they too denied.Please look into the matter ASAP.
                              Please help
                              Snapdeal.com customer support has been notified about the posted complaint.
                              I didn't received any positive update, please help
                              Snapdeal.com Customer Care's response, Mar 21, 2022
                              Verified Support
                              Hi Shivani!

                              We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                              Thanks!
                              Team Snapdeal
                              Shivanisp's [Complaint's author] reply, Mar 22, 2022
                              Order id 45075165938
                              Suborder I'd 51662886115
                              These are the details, kindly help me
                              Please reply I need resolution on this
                              I have shared the order id but no reply till now
                              Order id [protected]
                              Suborder I'd [protected]
                              These are the details, kindly help me
                              Snapdeal.com Customer Care's response, Mar 23, 2022
                              Verified Support
                              Dear Shivani,

                              We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We are sorry that we will be unable to complete your return request.

                              Regards,
                              Team Snapdeal
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                                S
                                Storm Gaming
                                Mar 19, 2022
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                                Address: UP greater noida IITL Nimbus Park View 2 Flat no.j401

                                My name is shivam please return my order I m not able to refund my order through your site please help
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Hi Shivam!

                                We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                Thanks!
                                Team Snapdeal
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                                  D
                                  Dinnu
                                  Mar 18, 2022
                                  Resolved
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                                  Resolved

                                  Address: New delhi

                                  As everyone in their lives need money desperately to survive, I too need money for my studies, where I can build my career . because of financial problems of my family, I started to search a online job so I can earn easily .
                                  There I opened snapdeal online part time job where the merchant will give you the specified goods when you place an order . We will be guiding by a company assistant and she guides in step-by-step so that we can complete our tasks . At first, she asked me to pay 100 Rs and with commission 10% I can get totally 110 Rs that is the first level which comes under VIP1 and again she asked me to pay 398 Rs so that we can get back 457Rs with commission and again she told me to pay 500 Rs for that we can get back the amount 575 Rs with commission, this comes under VIP2 . I asked her how can I withdraw the amount, but she insisted me to go on and pay for VIP3 but I don't have enough money to do so . So I asked her How can I withdraw my previous money so that I can again invest in VIP 3, but she kept on insisting me like " Once you have finished VIP3 You can withdraw all the money" . But I didn't believe that . I acknowledged that this is all fake . But I want my money back totally 1252Rs . Please help me . I hope everyone understood my situation. I need justice . I would request you to resolve this issue for me and help me get my money back.
                                  Thank you
                                  Apr 21, 2022
                                  Complaint marked as Resolved 
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Mar 18, 2022
                                  Updated by Dinnu
                                  This is the proof for money transactions I have done

                                  Mar 18, 2022
                                  Updated by Dinnu
                                  I request you to solve the issue and give my money back...
                                  Verified Support
                                  Mar 21, 2022
                                  Snapdeal.com Customer Care's response
                                  Hi Dinnu,

                                  Please do not respond to any Phone Call/Email/SMS/Letter claiming to offer rewards/lucky draw prizes/ commission based work on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards or work.

                                  Regards,
                                  Team Snapdeal
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                                    M
                                    Mikitanu
                                    Mar 17, 2022
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                                    Address: I don't know

                                    I ordered this product of five numbers and there was no warning that it is not returnable but when I received this order I found that it has elastic on both thighs which is not comfortable to me and I pressed return when there is warning that it is not returnable. After that I complaint on chat and call me and they refused to take back.
                                    Please take back this order and refund my money at the earliest. Thanks
                                    Ashok Kumar Sharma
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Dear Mikitanu!

                                    We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                    Thanks!
                                    Team Snapdeal
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                                      Max Faith
                                      Mar 16, 2022
                                      Resolved
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                                      Resolved

                                      Address: Gurgaon

                                      I order a product from Snapdeal and created a return request due to quality, on 8th match the pick up was made and received the receipt for same. Since then they show the pickup was unsuccessful even after sharing all the details like pick up was attempted by shadow fax and the delivery boy number with ID and the receipt. They have blocked my calling number and are not returning any calls to understand the issue anymore. They have scheduled a pick for what their mother????
                                      Apr 17, 2022
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 17, 2022
                                      Snapdeal.com Customer Care's response
                                      Hi Customer,

                                      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                      Thanks!
                                      Team Snapdeal
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