Customer Care
Customer satisfaction rating: 54%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

Sort by: — privacy issue [Resolved]

 Jayesh Gan on Mar 4, 2018
My no registered with the account is not my no anymore and the individual who has that no had login in my snapdeal acc with just otp that snapdeal sends on phone no and he/she has placed an order. Now i have tried contacting snapdeal support to change my no or close the account. They replied that due to their privacy compliance they cant do anything. So snapdeal is saying anyone can login in anyone account with just otp on to phone no.
Pls look into this matter as i am concerned about my details saved in the account.
Complaint comments  Read comments Complaint category Online Shopping — got duplicate kajal [Resolved]

 Änķïťä Ťřivëđi on Mar 4, 2018
I have ordered kajal combo pack and raised return order number is 45887485, when i have opened the first maybelline kajal it was duplicate then i thought to open and check the rest 3 eyeconic, lakme absolute and loreal all were duplicate not genuine products tried snapdeal customer care number several times but no resolution. Kindly return it or refund my money back if not then send me the original ones....
Complaint comments  Read comments [1]Complaint category Cosmetics — shanaz husain gold facial kit

 satyaprasad komaravolu on Mar 4, 2018
The above item was booked vide order no: [protected]; sub order number:[protected]; [protected];
[protected] ivoice number S5B972/3446 dt 27Feb 2018. The number of item recieved is only one against order of three. Please take neccesary action under intimation...
Complaint comments  Read comments Complaint category Health & Beauty — denying receiving of the payment

 steve james on Mar 1, 2018
I, siddharth goyal on 17 february and 18 february made three transactions on for the same product i. E, sgreat cashews 1000grams, pack of 2 but all 3 transactions were unsuccessful and the money was debited from the account 3 times but reversed back only once.
I used sbi debit card of my mother meera goyal for these transactions as snapdeal gives 10% off by using sbi cards. Now the debited amounts were rupees 1886, 1886 & 1913 but i got back only 1886 one time so the total of 1886+1913 is still not credited back in the account.
Details of accountholder:
Name : meera...
Complaint comments  Read comments [1]Complaint category Online Shopping — getting poor quality materials and fraudulent messages [Resolved]

 Keerthan Gurram on Mar 1, 2018
First up is quality of material they ship is not the original and second is getting fraudulent messages regarding purchase lottery and all. Got a message from one of the snapdeal guys stating i have been chosen for a lottery and i win 2nd prize worth 6, 50, 000. And when i call them they do not give proper information. Very upset with this kind of activities that they do....
Complaint comments  Read comments [1]Complaint category Online Shopping — monsoon lucky draw [Resolved]

 gyana panda on Mar 1, 2018
To day Igot a call from mobile no-[protected] that I am 2nd prize winer of TATA INDIGO/Rs.5, 50, 000 and a message is also received from MD-SNPDEL about the same lottery and to deposit Rs.5500/ in a/c n[protected] of Mr. Mahesh Rajoriya(sbi) SBIN001245 towards 1% GST AND FOR CONTACT NO[protected]/[protected]....
Complaint comments  Read comments Complaint category Online Shopping — loreal professional shampoo and conditioner 230ml [Resolved]

 manish adlakha on Mar 1, 2018
My name is manish adlakha my order number is [protected] i have order loreal shempoo and conditioner when i open the order package bottel were empty it was very bad experience with me i want my money back. Please look into it. I believe snap deal is very big company. I dont know why its happen with me. Please consider it in high priority. Thanks manish adlakha...
Complaint comments  Read comments [1]Complaint category Health & Beauty — I'm complaining about my earphone [Resolved]

 Aravindh Shekar on Feb 28, 2018
I bought skull candy earphone on 12 feb 2018 in snapdeal and it was working well but i dont know what happened now the call attending button is not working and mic is also not working too. I tried to complaint about it to snapdeal customer care but they did not responded and product has 6 months of warranty and i hope u guys can slove this problem and it need to be done as soon as possible sir...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances — im send my "on nutrition supplement" product but he didn't refund me [Resolved]

 harshalshimpi on Feb 28, 2018
Iam Purchase "ON Nutrition Supplement "But Its Duplicate So I was Return Product Via Speed Post At Snapdeal Warehouse At Haidrabad But He Didnt Send My Refund Rs 4028/-
When Iam Check Online Tracking I Saw in Website My Product Reach At Haidrabad Wearing House.. Soo Its My Compliment Im Also Send Some Proof...
Complaint comments  Read comments [1]Complaint category Online Shopping — products not delivered.. not even attempted. [Resolved]

 Kala Khangsarpa on Feb 28, 2018
Snapdeal customer care is voice fed machine. No personnel to whom one can explain problems regarding products, inefficient courier... Unlike other on line and their related courier partner.

My products reach the destination but courier don't even attempt the mean time, company keep sending sms like 'customer refused delivery'.. Next date?.

And, the process repeats. Sad....
Complaint comments  Read comments [1]Complaint category Online Shopping — got fake samsung galaxy j7 prime (32gb, 3gb ram) [Resolved]

 vinu001 on Feb 27, 2018

I bought samsung galaxy j7 prime (32gb, 3gb ram) from snapdeal. I got fake item. Phone is not working. I tried to contact the snapdeal. They are not responding my emails. I am not able to contact them via phone. I lost rs 14, 000/-. Is this snapdeal a scam?

I am very frustrated with the service..

Completed shattered. I will never use snapdea...
Complaint comments  Read comments [1]Complaint category Online Shopping — snapdeal fraud.. pathetic experience.. [Resolved]

 Nishant2018 on Feb 27, 2018
I ordered a laptop - details are hp 15-bu003tu laptop and paid 25000 by credit card, they said you will receive product latest by 25th february... On 21st they sent email and sms product is delivered, i got nothing, i tried calling their customer care, for this detail press this for this details press that, but you can never talk to their customer care executive, they said will reply on email, no reply nothing doing, i raised return request today as that can be raised only within 7 days, so when i don't have product what will i return.

Order number -[protected].

Complaint comments  Read comments Complaint category Laptops / Notebooks — lucky draw winner [Resolved]

 Kishan Parekh on Feb 27, 2018
Snap deal company (Congratulation) you got 2nd prz (Tata indigo car) and amount price rs.6, 25, 000, registration service charges deposit on 8500/-only for details call us customers care: [protected]
Your a/c no. *3631 is debited for rs. 8500.00 on[protected]:00 and credited to a/c no. *1636 (Upi ref no[protected]. And call no:[protected]...
Complaint comments  Read comments [12]Complaint category Banks — terrible customer service, refused to return/refund a wrong item received. [Resolved]

 yogesh123334 on Feb 26, 2018
I ordered jockey socks from the website. It was written that i will receive a full length socks but i received the ankle length socks. I contacted many times customer service but all they can said was that this item couldn't be returned because they have found some quality issues in my account. Seriously? Then executive said that your transaction didn't pass our quality checks so we cannot return the item. I then escalated it to facebook but still received the same response. They don't even provide services for the wrong items that we receive. Terrible service from snapdeal. Till today even after...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — delivered a tv with damaged screen [Resolved]

 anntomek on Feb 26, 2018
I ordered a tv from snapdeal on jan 28, 2018 with order id: [protected]. They delivered a damaged tv with broken screen on feb 2, 2018. The same day, i raised a request for replacement.

They still havent called back or taken the tv or returned my money. I have written to them multiple times, tried calling them, tried raising different requests.

Is someone at snapdeal actually bothered at all?...
Complaint comments  Read comments Complaint category TVs — return of the product [Resolved]

 kine on Feb 26, 2018
Ordered a cooler by looking the description thoroughly honeycomb what i got is not that and no remote. Filed for return, they are just calling and it wont even last for a 30 seconds to the local number and not giving reply to my emails as i am in another country even though i told them chat through email. They are just sending the email saying we are unable to contact you via phone....
Complaint comments  Read comments [2]Complaint category Appliances — fake adidas white sneakers [Resolved]

 Vyom Yadav on Feb 25, 2018
I ordered a size 10 instead i got a size 9.5. I tried to return the shoe the very next day due to the size issue but they didn't accept my return request, according to them even if u wear your shoe once we won't take it back. Just tell me how are you going to check the shoe without putting it in your feet and once you try it snapdeal won't accept the shoe back. So basically the rules laid down by this 'fraud' site snapdeal is a trap for us consumers.
I received fake adidas white sneakers. The skin of the sneakers started to come off and shoes slight cracks near the sole and it showed signs...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Snapdeal — lorreal shampoo and mask order id 211491377 and order id 21134748436 [Resolved]

 Heena Marwaha on Feb 25, 2018
I have received both these products fake. Shampoo was leaking and unsealed. Smelling like a chewngum. Bottle was half and shampoo was duplicate. Totally bad quality products. I also tried 4 customer care numbers but not a single number was working. I also sent too many mails but no reply received. Later on i requested for return and registered for pick up. The guy from company who came to collect the product back doesn't know what order id's product to collect. I returned him one pack but still now 10 days has been gone and not a single panny received in my account. By your company's name... You...
Complaint comments  Read comments [2]Complaint category Hair and Beauty Salons — ceiling fan return accepted and after a week said it cannot be returned. [Resolved]

 rakhondeshyam on Feb 25, 2018
I ordered a ceiling fan online on and the order id is [protected]. This fan was not as per my expectations. Hence i requested return and refund of money for the same. Refund request/ ticket id: 45706575. Return was approved and product was picked up after examining. When return was successful, i bought another fan from another vendor. After few days i got call from your snapdeal customer service mentioning that, fan cannot be returned. That time i explained that since this fan has been returned, i bought another one and i can not accommodate this one in my house. I would have adjusted...
Complaint comments  Read comments [1]Complaint category Appliances — non receipt of order confirmation [Resolved]

 Smanogaran on Feb 25, 2018
I have made online transaction for purchase of accuchech strip 2boxes for which i had received message from my credit card indus ind bank that transaction ofrs.1338 is approved for jasper infotech p. Ltd. I would like to know wether my order has been placed and when i will get the strip as it is required urgently for day to day need. I had also purchased same item on 20/02/2018 by using hdfc credit card for which also i have not received any information from you. I am regularly ordering this item and delivered in time. Why this happening this time....
Complaint comments  Read comments [2]Complaint category Pharmacy

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