Customer Care
Customer satisfaction rating: 53%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

Sort by: — bedi corner glass shelves [Resolved]

 Gowri K Bhat on Dec 5, 2017
I received substandard corner shelves, immediately returned all th three but i got refund for one eventhough i returned all the three. Still rs.998 is pending since more than a month. Repeatedly i am mailing but negative attitude. Even i gave pickup boy's number to contact as a proof but the company is so irresponsible that never tried to solve the issue. Few days back i got a message you didnt return the items so we are closing the issue. Those who are all reading this kindly be away from this fraud company. There are amazon and flipkart very honest and professional company. Kindly spread this...
Complaint comments  Read comments Complaint category Business & Finances — customer support agent hung up my call [Resolved]

 Shree Muthukumar on Dec 5, 2017
I received the call from this number: +91 [protected] regarding my order id: [protected], placed on 01 dec 2017. So today snapdeal has cancelled my order without my permission. They didn't intimate me before cancelling the order. I complain to snapdeal today morning. I receive the call now and the agent hung up my call without giving any solution. This is how you will treat your valuable customer. I need the proper solution for this order and call me to solve this issue with a proper solution....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances — snapdeal sent wrong product but falsely accuses customer of incorrect return [Resolved]

 Abhishek.GHY on Dec 5, 2017
A highly unanticipated incident has occurred wherein i, the consumer, had ordered a micromax bharat 1 phone from on the 9th of november 2017 vide order number [protected].

On the 17th of november, the package was delivered. Upon opening the same, the content did not match the description. A different model of micromax phone had been delivered instead of the bharat 1 phone. This unintended incident of incorrect product delivery was soon intimated to snapdeal in writing, to which they responded accordingly. A couple of days later, reverse pickup was arranged by vulcan logistics.
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal — issue regarding refund [Resolved]

 Shivachandra Das on Dec 4, 2017
Sir i have returned the product 14 days ago still i didn't get my refund i have send so many mails but i got the same response that we are looking. It is written that you refund the money within 10 days but it has been more than 10 days still you are not refunding my money please refund my money. This is my oder number [protected]. Stop making money by fraud. Your customer didn't respond properly always sending the same mail from the last 14 days. I have requested and send so many mails but i am getting the same response. Mr bahl stop making fool like this and stop earning money like this u have...
Complaint comments  Read comments [2]Complaint category Mobile Handsets — company is not accepting return of product [Resolved]

 Shweta1702 on Dec 4, 2017
Order id : [protected]
Woodland round neck sweater

I am again filing complaint against same product and same issue. I got a call from snapdeal. They told me that my return has been declined. I don't know why it is declined. I have simply described that product quality is very poor. It is not worth of 2876/-. It is not acceptable and i want to return it. Thats it.
They are saying you have returned 13 order out of 23 orders. So what?? It is not mentioned anywhere in terms and condition that how many orders can be return by a customer. I have rights to return every order...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — sony bc-trv battery charger [Resolved]

 dghosh_82 on Dec 4, 2017
Order id: [protected] reference no: 44928478
I received item immediately i raised return request through online. I think this is not a genuine product (Box sony logo is different. No mrp sticker) i never use this product even i am not open the box. I received call and some one told me that if the product deliver properly we will unable to process your return request. Then i send mail and got same reply.

If the product is a fake one why i will keep this?
Please refund my money....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — want refund in different bank account [Resolved]

 Snapdeal user on Dec 3, 2017
I have purchased a set wet mischief, swag, charm, and cool avatar deodorant spray perfume - set of 4 (Size: 150ml) on 24 november which was delivered yesterday now i want to return it because i am not satisfied with the product.
I want my refunded amount in a different bank account other than the account which is linked with the debit card that i use to purchase the item, due to my personal issue.
The containers of all four deodorants have many dents, scratches, dirt and looking used...
They all have two different stickers in which their price, manufacture date, expiry date...
Complaint comments  Read comments [5]Complaint category Online Shopping — elica chimney [Resolved]

 avadhesh18 on Dec 3, 2017
I have bought a elica chimney from snapdeal which delivered at 1st nov 2017. After this i contacted to elica for installation support but no one came to installed neither any confirmation call so initiated return within 7 days period. But till date nither snapdel return item not called to resolve snapdeal anyone can not talk to directly customer care executive. One month passed, snapdeal is not returned item. Very worst ever experience for online purchase in snapdeal. Kindly take back your item and return my money....
Complaint comments  Read comments Complaint category Home & Garden — no replacement no refund [Resolved]

 Shailja Malviya on Dec 2, 2017
Hi, i have ordered "philips curl ceramic hp 8602 hair stylers black and white" (2000 rs/-) on 16th november 2017 (Order id: [protected]) but wrong product got delivered on 20th november (Instead of curler, straightener got delivered). When i raised a request for replacement, it got executed on 24th nov... But still i am waiting for my product as there is no any update reflecting on snapdeal page regarding order. Getting only below details:

Once item is received back at snapdeal, replacement request is approved after the quality check.
Your replace request is being processed...
Complaint comments  Read comments Complaint category Hair and Beauty Salons — wrong item sent, no pickup, no refund [Resolved]

 shaina999 on Dec 2, 2017
I had placed an order for dune perfume by christian dior. I was sent an absolutely wrong perfume. I paid 4500 rs as online payment and they sent me some cheap perfume! Now there is no access to talk to these frauds and no one has even come for pickup. Looks like i wont get my refund either!!

This site should be banned and the owners should be put in jail for cheating clients like this! Why can we not talk to customer service? Every other online site has a credible customer service help!

I want my money back asap!...
Complaint comments  Read comments Complaint category Health & Beauty — exotique block heel boot [Resolved]

 Kouseya on Dec 2, 2017
[protected] is the product i ordered but i want to return the product as the product is not liked by me but return is rejected by the team saying that i have ordered 11, products and returned 7 so i have to keep this product. I always prepaid the amount and being a online shopper if i don't like the product or find value for money, i can return the product but after mailing so many times in helps and customer care, i'm not getting any reply.
When the product is under return policy i can return the product or else snap deal should notify me the same before proceeding my order request...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories — refunding [Resolved]

 G Harshitha reddy on Dec 1, 2017
I have ordered a product from snapdeal and received wrong size of it. I have opted for replacement for which i have returned the product. Instead of replacement they have asked me to provide the bank details for refunding. Though i have provided right information, i got the text message saying the details aren't that context i have mailed the respective website which said the concern will be solved in 24 hours, but in vain. And most importantly there is no facility of contacting snapdeal customer care through phone calls....
Complaint comments  Read comments Complaint category Online Shopping — order of lenovo pa10400 mah power bank. [Resolved]

 Supreet Saini on Dec 1, 2017
I have ordered lenovo pa10400 mah power bank from snapdeal and i received message regarding cancellation but after 2 days i received courier from snapdeal only but it was not updated in application. Due to which i was unable to return the same. Now i am following up for the return but they are refusing that the seller has sent the courier directly. How come i get to know that seller has sent me directly?...
Complaint comments  Read comments Complaint category Online Shopping — poor quality and different colour [Resolved]

 singamvamshi on Dec 1, 2017
The worst ever service by snapdeal even after complaining about the product quality and colour the same got repeated after exchanging dirt on the nike flipflop and different colour.
I promise to the entire snapdeal team that i won't allow anyone of my friends and relatives that not to shop at snapdeal. The worst ever service by the snapdeal even after exchanging the product....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — fossil fs4159 men's watch damaged product received [Resolved]

 Prasad Chambavane on Dec 1, 2017
I have received fossil fs4159 men's watch on 27th nov, 2017. But it was in damaged condition. I didn't have any stopper at its crown and it was in on condition so that should not be case. As it was mention in product description that it will have stopper at its crown. But unfortunately snapdeal cheated me.
I also sent them photo regarding product showing damage/colour damge. But still havn't get any reply.

Please support for this....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — regarding delay in product replacement [Resolved]

 Kelvin Quadros on Dec 1, 2017
I have not received my replacement of product yet. Order id [protected]
I have not received my replacement yet even after vulcan express collecting the product. Please look into this matter immediately! And also snapdeal stop this automated customer call service it is really annoying and very irritating for a customer who wants to talk to a human and not a robot
Snapdeal needs to be more customer centric and customer needs should be first...
Complaint comments  Read comments Complaint category Other — refund [Resolved]

 Nagu Banothu on Dec 1, 2017
Sir I returned the Coskart Genai M4 eared wired headset with mic... suborder ID..[protected]. Returns also approved at the date 20 .11.2017. but still now I am not get my refund 498/__ They aaking my account details and I given so many times... Pls refund my amount... [protected] my contact number....
Complaint comments  Read comments Complaint category Electronics & Appliances — without asking order cancelled by the courier company [Resolved]

 Sharan Fernandes on Nov 30, 2017
My order no is [protected] ardunio nano r3 board is order at 22nd november 2017 it reached chennai 26th november 2017 but at that date am not in chennai but inform to that courier company that am not present in chennai and i reschedule the delivery date on 30th november 2017 but without asking me the courier company has cancelled the order so how can i order any thing to your snapdeal because of this action here after i will not order any product to your site
Today i have to finish my project with that pcb am so disappointed by this action by action...
Complaint comments  Read comments Complaint category Electronics & Appliances — galtt rebonding cream kit is fake product [Resolved]

 Justin Ali Khan on Nov 30, 2017
Before use this product my cousin hair is good and after using this product glatt rebonding cream my cousin hair is not able straight and all the hair is totally damaged and not a even single hair is straight with this product.
And last thing is that my money is wasted in these # and i wanna my money because its not a original product its all damm fake..
Respond me fast as quick as possible
I am very disappointed with snapdeal because of you guys are giving fake or local product on the behave of original name.
I am writing this mail to you because i need my money back...
Complaint comments  Read comments Complaint category Hair and Beauty Salons — damaged sent back to the company, however not received the replacement for the money back as i have paid in cash. [Resolved]

 Adarsh.u88 on Nov 30, 2017
I had ordered a cloth drying stand through the snapdeal portal on 07th nov 2017 (Order id - [protected]) and the product was delivered on 10th nov 2017. However, since the product was damaged, i had placed a replacement on the product (Ticket id:[protected] and the product was picked on 15th nov 2017 from my place. But when i checked on the app it displays as the product was picked up on 19th nov 2017. I have been trying to call snapdeal customer care on +[protected], but no one responds to the call as it is an ivr and when emailed them on on 21st nov 2017, i got a reply from...
Complaint comments  Read comments Complaint category Utility Services

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