Customer Care
Customer satisfaction rating: 58%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3409)

Complaints with pictures are more trusted and informative    View all Complaints & Reviews

Sort by: — branded kajal and lip balm combo

 Pooja Roh on Sep 25, 2018
I have orderd a combo of loreal maybelline and lakme kajal and 2 maybelline lip balm. I m using maybelline kajal for the last 3 years its good but when i used kajal bought from snapdeal they are hurting in my eyes and even lip balm is having a foul smell after appplying it i feel like vommiting. Snapdeal insures about quality but all i bought was fake i want my money back...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — not get delivery

 R. Raina on Sep 25, 2018
Hi! Buddies.
I booked nike slippers in snapdeal on online payment mode but they didn't delivered yet. I booked on july, but after 2-3 months also i am not getting the delivery.
The expected period to get deliver is 15 days after the booking. I am not getting the delivery now also. What should i do now???. But order status is your item has been successfully delivered.
Booking id:-[protected]...
Complaint comments  Read comments [1]Complaint category Products & Services — received fake/duplicate and poisonous product from snapdeal

 Varun Vale on Sep 25, 2018
My order Id: [protected]
Item name: davidoff cool water men's EDT perfume- 125 ml
I have received fake and poisonous product which caused rashes for me and my friends, snapdeal is irresponsible by selling those product to consumers and making fraud by looting money, the product is 100 percent fake, no batch no or barcode below the bottle, its duplicate and printed as "davdoff" instead of davidoff, and snapdeal is making fraud to consumers as it is authenticated by snapdeal, I need immediate refund and compensation, I'm irritated by your service....
Complaint comments  Read comments Complaint category Online Shopping — got the message of my product delivered without getting the product by delivery boy.

 Karyan on Sep 25, 2018
Delivery boy has not delivered the product to me. I got the message of my product delivery on 8th September. I request you to look into this and refund my money. I am very disappointed by your service. I am trying to contact you guys, but you never pick my call. Take actions asap, Otherwise I will loose my trust on you and i will never buy anything from snapdeal from now onwards and also advice the same to others.
I was not expecting this type of bad service from you. Really ...really disappointed....
Complaint comments  Read comments Complaint category Electronics & Appliances — fake nike shoe

 anubhav Singh 1207 on Sep 25, 2018
Ordered Nike shoe from Snapdeal, Just when I Received the product on 20 September It seemed that the shoes were not at all genuine, not at all comfortable to wear, When i returned the shoes, I was told that the product does not meet the Qaulity standards and thus can not be returned . Pathetic experience with Snapdeal, feeling cheated. Feeling amazed on how such a big brand can endorse FAKE products and cheat the customers . terrible experience to say the least. I would want my refund as this product miserably failed to reach my expectations...
Complaint comments  Read comments Complaint category Sports & Recreation — trickery customer service

 Deepak Nalawade on Sep 25, 2018
Dear sir/madam! I ordered one nike slipper from snapdeal on 10-09-18 and till 25-09-18 snapdeal is delivering my order, i paid them 470 rupies they are continously extending delivery date
I request you please take action against snapdeal's trickery customer service acording law.
My order details.
Deepak nalawade order id - [protected]...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories — product not received but status updated as delivered

 Mudu123 on Sep 25, 2018

I would like to register complaint against snapdeal for not delivering the product I ordered, they have simply updated the status as delivered.

Order ID [protected]

I raised complaints with several times but no response till now

Order was placed on 3rd July and was simply updated as delivered on September 7th

They don't have any customer service number to contact. It only gives the automated response

Complaint comments  Read comments [1]Complaint category Other — order I'd 23446823160

 Qazi777 on Sep 25, 2018
After making so many mails to, i am not getting any solution of my problem. Why your courier partner not picking up my order from last 7 days. If you are not able to help me or not able to call your courier partner. So, plz give me your courier partner number i will directly call them.
It is very bad experience with snapdeal. Snapdeal is a very big e commerce company but services is like a small individual shop. It is not acceptable that from 14 sep 18 i am sending mails regarding pick up my order, but no one is here who can help me or assure me that my order...
Complaint comments  Read comments Complaint category Computers & Accessories — product not received only box or bill received

 Mahivan on Sep 24, 2018
2044 rs ka order 19.09.2018 ko kiya hua 24.09.2018 ko receive hua or delivery man ke saamne hi kholne p usme kewal box or bill nikla or kuch nahin. Delivery man ke taraf se apne courier kendr par inform kiya gya ki sir is packing me saaman nahi nikla hai to kya kiya jaye. Unhone batya ki return request dalwa do. Mere dwara baad me courier center par jane par waha bhi yhi bataya gya . Mene return request daal di baad me return request closed show ho raha hai. Evening time me mere paas courier center se phone aya ki ab isme police case banega to mene un se bola aap ke samne hi box open hua hai to...
Complaint comments  Read comments [1]Complaint category Online Shopping — products not received

 Soumesh Raha on Sep 24, 2018
I have ordered multiple items (Order no. [protected]) from snapdeal on 2nd september, 2018 but received only one item. The other four items did not reach me yet. From the last 10days it us showing that my order is to be delivered and name of the poc. While i am trying to contact the delivery guy they are not receiving the phone and if they receive they are saying that they are on leave. Today it is showing that my order has been cancelled. I am not sure who cancelled my order without my consent. I request snapdeal team to deliver my order as soon as possible.

Complaint comments  Read comments [2]Complaint category Online Shopping — refund not received

 yadwendra on Sep 24, 2018
Order ID -[protected], booked on 29.07.18 for XXL size bin Bag, but still the product not recieved hence i have cancelled the order on 15.09.18,

but still nor product recieved not refund

already 02 months passed


I want refund immediately...
Complaint comments  Read comments Complaint category Furniture — product not delivered.

 Gudiya jain on Sep 24, 2018
Maine Snapdeal s miss rose professional matt lipistick k 2 order placed kiye ki mujhe 19-23 aug.or 19-23sep.ko delivered kiye Jane the.jin ki order id [protected] or [protected] order jo ki 23 aug to mujhe delivered hona chahiye tha, wo Abhi tak delivered nhi hua h.jis ki Maine complaint b ki .lakin Abhi tak mujhe na product diya gya or na hi refund.mera 2nd order ([protected]) mujhe 23 SEP tak delivered hona that.lakin nhi hua h.or status delivered sikha Raha hai.plzz meri prblm solve ki jaye.kyu ki m complaint KR KR k thak chuki hu
Complaint comments  Read comments Complaint category Cosmetics — product not delivered

 Gudiya jain on Sep 24, 2018
Maine snapdeal s miss rose professional matt lipistick k 2 order placed kiye the. Jinki delivery 19-23 aug or 19-23 sep k beech honi thi. Lakin mujhe aaj tak dono hi order nhi mile h. Or website or status delivered ka show kr raha hai. Maine is k liye snapdeal m complaint b ki. Lakin aaj tak na to mujhe dono m s ek b product delivered hua or na hi us ka refund diya gya h....
Complaint comments  Read comments Complaint category Cosmetics — online shopping delivery of wrong item and delayed replacement

 Sujilnnn on Sep 24, 2018
I'm purchased a book from and they delivered a different one. I requested a faster replacement. But now the are asking more than one for that.
Why i am suffering their mistake?
Please provide faster replacement.
I request you all not purchase anything from
Thank you....
Complaint comments  Read comments Complaint category Online Shopping — spam messages and offer messages

 Deadshot7562 on Sep 24, 2018
I sent an email to snapdeal asking for unsubscribing from their offer and spam messages. But they are not responding properly and these messages are disturbing a lot. And also i cannot deactivate my account which is a very bad. Annoying and useless is how i would describe their messages. My phone no. Is[protected]. They said they cannot deactivate my account but creating an account is possible and disturbing their customer even after multiple requests....
Complaint comments  Read comments Complaint category Products & Services — order not received

 Rameshwar Kumar Singh on Sep 24, 2018
My order not received but show your item will be delivered. Plz check I have no any response from snapdeal . So check plz what the problem. And help me. I call many time to snapdeal but there is no response . I will pay through debit card . My amount is heavy so plz help me from fraud of snapdeal ....
Complaint comments  Read comments Complaint category Online Shopping — product received (order id - 23352851715) from snapdeal is duplicate

 Moumita Khastgir on Sep 23, 2018
From snapdeal website purchased one ray ban sunglass, after reciving the product found it’s duplicate, very poor quality plastic made sunglass with ray ban logo printed on it. They are advertising in the websiste that original product available with 80% off -70% off but the product is not this way they are cheting people.
Please take action on them to stop cheating people....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — storite 0.5m hdd cable usb 3.0 to sata 22pi data power cable adapter

 anil8853 on Sep 23, 2018
I have received a faulty piece from, I need to replace or refund my amount. My invoice number isSE955B/18/6798
Order date-25 Aug 2018...
Complaint comments  Read comments Complaint category Computer Hardware — replacement

 Sumathi achari on Sep 23, 2018
I had ordered a ibs 358 pink coloured micromic few days back.
The product was not in a working condition and it wasnt the same as shown in the site.
I then contacted
As the product was unsatisfactory i had requested for replacement.
The concerned person was sent in order to take the mic.
But nothing is being done or coneveyed regarding the same
Besides im unable to contact the concerned authority.
I would like my product to be either replaced or my money to be refunded as soon as possible....
Complaint comments  Read comments Complaint category Banks — mobile phone

 kamalsrg on Sep 23, 2018
Sir I have return My phone Mi 4i on 21 augest. Snapdeal said the phone will return soon. But today date 22 september I have not recieved my phone. I contact to customer care but he does not give any response.
My contact no. [protected]
order no.[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

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