Customer Care
Customer satisfaction rating: 60%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3653) Complaints & Reviews

Sort by: — snapdeal head office number

 V.K.Hnuna Hnuna on Dec 20, 2018
Is [protected] head office contact number office of snapdeal?

Dear customer many many to you by our whole sanpdeal shopping team. We are very excited inform you that you are selected as a lucky customer and you have won a prize of xuv500 car of rs 14, 80000/: pay you registration fee rs 3500/only and receive your prize. Helpline number.[protected]

I receive this messege from [protected] and call, today (18, 12, 2018)

Is it real or fake?

Is nitin kumar singh snapdeal employee?...
Complaint comments  Read comments Complaint category Tax Services — matrix opticare hair shampoo + spa 490 gms + serum 100ml

 Mohit_kumar_singla on Dec 20, 2018
I placed order of "Matrix opticare hair Shampoo + Spa 490 gms + serum 100ml" which is Displaying single product.

Order ID is: [protected]

I placed two quantities of same product. But i got one quantity of the product, and that product is not my product.

I want to return it. I raised a return request to Snapdeal but I'm unable to talk to customer representative of Snapdeal.

I am sharing two pics. 1st pic is what i ordered, 2nd pic is what I got.

It is happening with me 4th time, that i got worng/Duplicate product from Snapdeal.
Complaint comments  Read comments Complaint category Cosmetics — lucky draw fraud

 adsinghdeep on Dec 19, 2018
Hi Snapdeal,

I got a call from Nitin Kumar Singh and he is saying that he is calling from snapdeal and you are a lucky draw winner and you won a Tata Safari but you have to pay transport amount first which is 45k in two milestone (22500 and 22500). He also send me his Adhar card, Pan card etc. He also mention that your car will transported by Balaji Transport Jharkhand....
Complaint comments  Read comments Complaint category Online Shopping — reebok shoe

 Manisha_dalpat on Dec 19, 2018
I have ordered a shoe and then I cancelled it while it was in transit. The issue is I haven't yet got the refund money back. I have ordered it on 10 and it was being delivered very late cause I couldn't have received the product after 15. Which is why I cancelled it. but till now there's no sign of refunding my money back.
There's another problem with Snapdeal I have. Yesterday I got a fake call claiming they were talking on behalf of Snapdeal and I have won a car and all that. But the thing here is how these guys know my personal details which they should not. Cause it's very personal...
Complaint comments  Read comments Complaint category Products & Services — order status delivered but not received

 Ppadhiyar on Dec 19, 2018
Pl.note my order no. [protected] status is received but till date i have not received this item after long time and i have did many e mail complain to snapdeal but till date no reply from snapdeal.
Pl. Do the needful to get my ordered item immediatly .I have also called snapdeal care but there is no any option to talk directly to officer. I think some fraud is there.i need your help to resolved this issue.
You can call me [protected]...
Complaint comments  Read comments Complaint category Online Shopping — lottery coupon

 Suniltayagi on Dec 19, 2018
Hello sir.
Today I got a letter from Snapdeal containing a lottery voucher of 11 lakh.
There I found a contact no I called up n got the information that I have such amount of money.They ask me about my bank details so that they can credited the amount.
My concern is I never played any lottety so how would I got such lottery amount.
So what will I expect this it is a fraud or scam.
Your feedback will b highly appreciated....
Complaint comments  Read comments Complaint category Lottery and Sweepstake Emails — incorrect product shown on website

 Kumar Pragya on Dec 19, 2018
I got the completely opposite product i ordered... I was waiting for it to give to someone on a particular occassion and felt so embarassed... Wrong details are put on webite and cheats poor customers.. It is pure cheating and it should be taken into note... People wait for receive their delivery with so much excitement an this is what snapdeal provides you...
Complaint comments  Read comments Complaint category Other

Snapdeal — damage item not working

 Rattan Aggarwal on Dec 19, 2018
आपने जो item भेजी थी वो काम नहीं कर रही थी मैंने 9 Dec. कोरियर करवाई थी वो वापीस आ रही है, आपका गुडगांव वाला वेयरहाउस पता ठिक नही है मै कोरियर की रसीद भेज रहा हूँ। मेरे पैसे रिफंड करे। वर्ना मुझे कोर्ट का सहारा लेना पड़ेगा।
आपने जो item भेजी थी...
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal — moto c plus(mobile)

 Laluprasad patri on Dec 19, 2018
I have brought a Moto c plus that is a defective product, my phone switched off several times automatically and battery back up is low and I get wrong colour product, so request for replacement on same day 17.12.2018 but on 19.12.18 my replacement is closed then I can't return or replace, what can I do now.i wnat to return this product.snapdeal has worst service ever I faced,...
Complaint comments  Read comments Complaint category Mobile Handsets — I'm complaining about lucky draw winner

 Tanya Narain on Dec 19, 2018
Hey I received a cal from Snapdeal from number [protected], .[protected] saying that I have won tata safari car and I have to send him 8, 450 in return of the card.He even sent me the address of his office somewhere in noida.He even knew my name and the address where I lived and about the detail of my product I purchased.
Please do something regarding this fake call.This is not at all safe If some fake call tells your address etc .It is bit scary too....
Complaint comments  Read comments Complaint category Unsolicited Phone Calls — - fraud sms and call claiming 1st prize winner tata safari on Dec 19, 2018
I've received the below sms on 19-dec-2018 @ 10:12 am.

Customer (Congratulations) you are winner of, company (Home shopping) you win 1st.. Price (Tata safari) and amount price is rs.. 12, 80, 198.00 registration service charge - rs.6500.00- on[protected] deposit only for details whatsapp is [protected] contact [protected] toll free :[protected].

A 01:40 pm on the same day (19-dec-2018) i received a call from a person asking me to send a registration fee of rs. 6500 to claim the prize. He has also send me the below sms with the account...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls — snapdeal is fraud and always play fraud game with customers.

 Lalit kumar Pareek on Dec 19, 2018
I have received the duplicate material (Shoes) of mark with reebok.
This was 100% fraud.
When i sent a return request on the snapdeal site. They revert to me that we can not pick up your materials (Shoes) due to address lies outside our serviceable area.
When area are outside than how you deliver to me the shoes.

But now i dont know what i to do??? Becuase the address are now not found as mentioned on site.

Gurgaon vulcanqc
Vulcan express, khasra no. 26//13, 14, 15, 16/1, 17/1, 18/1, 27//11, revenue estate of sadhrana village
Complaint comments  Read comments [1]Complaint category Sports & Recreation — refund of product

 Knishant on Dec 18, 2018
I have not got my refund amount and my time for refund has also passed. So what can i do to get it back?
I have been waiting for this refund for a long time but after my long silence there is no refund. My money is going to come or not i very worried about it . The snapdeal customer service is also not responding to me . If am feeling very helpless so please help me to gety refund back i will very glad to get my refund. Please help...
Complaint comments  Read comments [1]Complaint category Banks

Snapdeal — tata safari lucky draw fraud

 Rohit Dalvi on Dec 18, 2018
Yesterday i received a call and after that i won the tata safari sms worth rs. 12.40 lakh, for which i need to deposit rs. 6000 as the registration fee. And the sum insurance is 45000rs. The total amount is rs. 51000 i gave them the money. And then they told me to pay more traffic charge of rs. 64000, we told us that this trend was frozen, then we and snapdeal cusomer care no. [protected] name rohul gupta says that the employer has paid more than 40, 500 more cars of the transaction. So we told them that you have passed our car rto its proof mercy or the car's chassis no. Mercy forbade them from...
Complaint comments  Read comments [1]Complaint category Cars, Vans & SUVs — I have order an product 3 qty, but received 01 qty only #order no. 25255155520

 sanjayhpsclko on Dec 18, 2018
Dear Sir,

Regarding my Order No. [protected]
Sub order no. [protected], [protected], [protected]

I have received the consignment today, but I have received only one qty of ledzz Digital 510 Alarm Clock
While I have ordered & Paid for 3 nos.
Please look into the matter & Solve the issue ASAP.

Kindly arrange Call back, I have to discuss in this regards.
Please find the attachment.

Sanjay Yadav
Complaint comments  Read comments Complaint category Electronics & Appliances — regarding warranty

 pramod wadd on Dec 18, 2018
Dear sir

As per below i have purchased the micromax tv online, with warranty of 3 years, from yesterday there is problem for tv, only the audio is hearable video not showing, the screen got blank, requesting to help asap.
Regarding this called micromax but told i have purchased it online so contact to your good office.

Pramod wadd


Details are
Invoice date : 17-mar-2016
Micromax 32c6150 / 32az9747 / 32sd9855 / 32fk6156 fhd 81 cm
(32) full hd led television
Item code : ma3339873
Complaint comments  Read comments Complaint category Electronics & Appliances — tata safari prize winner fake calls

 Umesh Vg on Dec 18, 2018
Dear team,

I got a call from mobile number [protected] and he knew all information about the product which i purchased and delivery date also. Home come this is possible also he had sent me the message from sender id of snapdeal.

Bz-snapdl :
Screen shot attached. Also i have recorded the call.
From same sender id we got the delivery message of my product....
Complaint comments  Read comments Complaint category Products & Services — product return request complaint

 Narasimha Tirumalla on Dec 18, 2018
We have received order (Order id: [protected]) from snapdeal and the they have delivered quality less product and raised a return requests 7 times (By calling customer care) from the nov 7th to till date. Customer care is not responding properly and giving wrong commitment dates for returning.
So kindly let me the process for filling case against snap deal....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — reebok shoe

 Manisha_dalpat on Dec 18, 2018
I have ordered a shoe and which i cancelled on 15th of december but still haven't got my 2 or 3 business days the refund money gets back usually to bank account but snapdeal team has disappointed me.
Today i received a call from a random man claiming he is an employee of snapdeal who wants me to register a form and give them the money of registration which is 8500. And gave me his id proof details also which seemed fake. And all this he did because i was the lucky winner whose name flashed on top of a certain list or something and i won a car and if i want it...
Complaint comments  Read comments Complaint category Products & Services — received a different product and after place a refund request snapdeal denied to give refund back.

 @run j on Dec 18, 2018

I placed an order on 04 dec 2018 from the snapdeal in which i have ordered 3 wigs and the expected date of delivery of these products was 12 dec 2018, so i mentioned that i received those items after delivery date and received a wrong product.

So for that, i raised a return request in which i want a refund back for those wrong products but they denied to gave my money back and they give me replied like "while processing your request, we reviewed your account and found some transactions that do not pass our internal checks." for justifying these comments they told...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

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