Customer Care
Customer satisfaction rating: 55%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

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Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3303) Complaints & Reviews

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Snapdeal — winning prize [Resolved]

 Akash bag on May 22, 2018
Sir snap deal ke tarap se mere ko ak message aia ta [protected] is mobile no pe name-chiranjit bag ki mugha bataya ja raha ki apne snap deal ke 2nd prize jite ha fir uske bat ak admi ne hme call ki ta then hame 8500 rs payment karne ke lia bataya ja rah ta to o mane kar dia but muje fir 18600 rs pay ment karne ke lya bataya ja raha ha kya karu kuch samaz me nahi aaa raha ha please mere help koro...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls — versace perfume [Resolved]

 Kuldeep singh 0050 on May 22, 2018
First of all I received different product and secondly it was damaged then i made a request for pick that guy came for pick but he told me to put another request for damaged and different product and now snapdeal is not taking my request and the main thing the product was FAKE 110%
Never ever trust the fake site like snapdeal...
Complaint comments  Read comments Complaint category Cosmetics — 1st prize lucky draw [Resolved]

 Mohammedaoun on May 22, 2018
Today morning i got call from snapdeal & message got a luck draw 1st prize, i order under garments 21st may still i didn’t received my material but i got a fake call from snap deal, who are working in snapdeal may be they are dealing their data after order with in 1 day we are getting fake call please alert, snapdeal people check who are dealing data with fraud people,

Welcome to dear sir congratulation you are product order snapdeal company at home online sopping your name to open the lucky draw tata safari 1260000the charge of your registration service pay this is valid for today...
Complaint comments  Read comments Complaint category Sexual Abuse — a message and call from snapdeal [Resolved]

 Aayushraj2603 on May 22, 2018
I got a message from the snapdeal that i have won a tata safari car from a snapdeal monsoon dhamaka which price about 12, 60, 000. Later a call that for getting car you have to pay an amount of rs. 4, 500 and for getting cash you have to pay an amount of rs. 8, 500 to bank account for registration. When i asked him how can i confirm it he told when you pay registration fee your name comes on tv and official website of snapdeal. Sir please take query about this....
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls — refund not received since 14 oct 2016 [Resolved]

 goyalpiyush424 on May 22, 2018
Hey snapdeal
I have ordered two mobiles from snapdeal of total amount (Rs.10887) and the order id-[protected]. The payment mode was debit card.
Since i am waiting from1year 7 months 8 days. But the amount is not received in account. And on other side there is no call facility given by you.
Earlier talks with your executives are useless. The aren't able to resolve my problem. I have contacted with my bank and bank costumer care but the given transactions id by you are not reflected in my bnak account.

If you says that snapdeal provides best costumer service. Call...
Complaint comments  Read comments Complaint category Mobile Handsets — subject :: 1st prize winner how to get it and please send full detailed of this offer

 Technical Ideas And Education on May 21, 2018
[Resolved] — fraud message and call for prize tata safari 1st prize

3 Reviews
Manish jatav
21 May 2018
Submit a Complaint
I have had a message from snapdeal company, and call me he says that I have won Tata safari 1st prize .I would to know that is that true or fake.he ask me for my BANK details and says prize money transfer to my given account number, but first of all registrations fee Rs. 8500 send to snapdeal company.i want to know the truth...
Complaint comments  Read comments Complaint category Other — about lucky draw [Resolved]

 Gagan SR on May 21, 2018
I have ordered back cover from ur company last month but today I received a call from [protected] this no n message from BZ-SNPDEL this code saying that I have received a tatasafari car worth 1260000 n he asked me to pay 9500 for registration is this true can I trust that person....
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal — ivoomi me s3 [Resolved]

 Diya kanamani on May 19, 2018
I order this mob 10thmay tat mob delivered on 14th may this cost was 6000😥😥
Quality very bad... And damaged too
I gave a request to return and refund still they can't take any response😡😡😡😡😡
Please anybody help me how i return my money this customer care service s very worst no response... Please i need my money
I gave my account details...
Every thing
Still they r not taking any action...
Anybody please help me
How i'll get my money
So... Many frauds r there😭😭😭😭😭😭😭😭😭😭like a snap deal
Complaint comments  Read comments [2]Complaint category Universities — call claiming i won iphone 7 plus and transfer of rs 4598 via paytm for registration [Resolved]

 1996minal on May 19, 2018
I received a call from a women named ranjana from no. [protected]claiming to be from department of sales and promotions of snapdeal. She had my name and address and was claiming that i have been a choosen a lucky draw winner for snapdeal and can choose from five gifts (One was iphone 7plus).
Than she asked me to choose any two items from snapdeal worth minimum rs 4000 and to pay for it via paytm. She transferred the call to some accounts department and they claimed that i will receive the prize with my orders.

First of all, how snapdeal is leaking our personal details (No. And...
Complaint comments  Read comments Complaint category Lottery and Sweepstake Emails — delivery (I have not got my delivery) complaint [Resolved]

 Samit Srivastava on May 18, 2018
My complain is that I have not got my deliver and Company send me a delivered message to my mob-No.. I want to complain about my undelivered item that I have ordered before a week. I am complain about your delivery services that deliver to my ordered to other unknown person without enquiry or ID proof. What's type of your delivery services which delivered to wrong address....
Complaint comments  Read comments [1]Complaint category Mobile Handsets — i received the wrong product and no one has dealt with my issue

 Ayush Dhyani on May 18, 2018
I ordered skullcandy headphones with mic but they gave me headphones without mic. Now i want my money back at any cost. I d'ont want any transactions with this company. They ruined my birthday. The invoice is different and the product is different. I want you to please solve my problem. They ruined my trust for ordering online any product. They should give me my money back or i have to take much serious action....
Complaint comments  Read comments Complaint category Computers & Accessories — sennheiser cx 180 street ii in ear earphones without mic [Resolved]

 Akash Kota on May 18, 2018
I bought sennheiser cx 180 street ii in ear earphones without mic, in-ear types a few months ago from snapdeal. They were my go-to earphones for my daily commute, not too expensive and fairly good sound quality.

Sadly, one of the earphones stopped working. Could please help me to fix the problem with my earphones as it is still under warranty period. Please guide me through the process what has to do next.

Order id: [protected]

Please find the attachments below,

Akash kota...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances — replacement of kodak powerbank 12500mah, invoice number: sa2997/1003906 dated 21 october 2017 [Resolved]

 Aditi agrahari on May 17, 2018
Dear Sir/Madam
I have purchased a kodak power bank 12500mAh,
Invoice No. SA2997/1003906 DATED 21 october 2017
Item code:DW4477476
Order no. : [protected] DATED 20 october 2017
Suborder no. : [protected]
It is not working since past few months for that I had complaint on a toll free customer care number [protected].I have been registered with Jeeves, ticketed 8E4-34301NOSC[protected].But no service engineer contacted yet. When I asked for the address of the service center of kodak power bank, I was provided with #[protected] but when I contacted here I...
Complaint comments  Read comments Complaint category Electronics & Appliances — fraud [Resolved]

 sammi raj on May 17, 2018
As first he have text me that you are the winner of it
They have asked me to pay 6500 i have paud it to Bhupendra kumar account number [protected]. But now they want me to pay 20400 more to account no[protected] to subhas kumar ram so kindly respond to my complain.. As i have allready paid the amount so please do it as eart it can be resolved... As i need it to be resolved...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs — i received a fake call on the name of snapdeal awarding me a price money or a car [Resolved]

 Arinjay1971singh on May 17, 2018
Today 17/05/18 i recieved a call at 8:17 a. M from [protected] and then a message reffering the following information:-

Wel come to snapdeal company t. V show (Home shopping) you winr - 1st prize (Tata safari) and amount rs. 12, 80, 148/- registration service 6500/- on 17/05/2018 diposit for only details mobile no. - [protected], [protected], toll free[protected]

I further called back the person, he said he was ratan working in information source department in bangalore...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — missing some parts in mobile from online buying in snapdeal [Resolved]

 S_paul on May 16, 2018
I have brought a mobile from Snapdeal but some parts are missing so i apply for refund it but they don't, so i tell them for replacement but they can't replace my phone. When i open the box then i saw some parts are missing in the mobile then quickly apply for refund.But they avoid my request. Please help me ...they said they cant return or refund my phone. I objection to the higher authority also. Snapdeal customer care call me and they said that if you change this mobile you contact to the mobile center.But why should I contact to the mobile center? How to blame on other someone if your fault...
Complaint comments  Read comments [1]Complaint category Mobile Handsets — return item [Resolved]

 Golam Woli on May 16, 2018
Woodland import black leather formal belt size 34 has been taken from snapdeal and after receiving the item return due to long size and replace the short size but one message received from your end on 11th may 2018 that your replacement request is declined and returned item will be sent back to you and till date item not return. My question why new item is declined and how many days is necessary for return the said materials....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — contact enquiry [Resolved]

 Shailesh Pal on May 16, 2018
Mujhe [protected]is number se bar bar phone ata h ki apka snapdeal compony ke taraf se luckey draw m second price mila h usme apko endego car meli h or bola gya h apko car chahiye ye fir balance mujhe ye btao ye fake h ya fir realy or mujhe bola gya h ki esme apko regestratio ke taur pr 8 thousend rupies bhe jma krne hoge mere pass us number se account number or afsc code bhe bheje gye h
Sbi[protected] ifsc code is sbin0003584
Please sir help me......
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — kylie birthday edition [Resolved]

 Khushiarsud on May 16, 2018
I had ordered a kylie lip kit and was very disappointed with the received product n returned it but even after 2 weeks of return did not receive refund. It wasnt waterproof. And was fake very bad quality but had snapdeal verification. This is against consumer rights and i can file a case against this fraud incase i dont get back my money. I want snapdeal to inotiate my refund as soon as possible before i convict them in judicial crime...
Complaint comments  Read comments [1]Complaint category Cosmetics

Snapdeal — faulty product been delivered [Resolved]

 Himadri Rai on May 16, 2018
I ordered a nokia mobile on 2 may, 2018 which i received was faulty with charging issues like showing battery full and low at a time and then it switches off, back panel damaged, no warranty card or any document inside, no earphones.
Order details:
Product - nokia black nokia 1110i 35mb
Order placed on - 2 may, 2018
Order id - [protected]
Order cost - rs.874
Service visit requested - 7 may, 2018
Service visit scheduled - 8 may, 2018
Service call report details:
Client/ ticket no.- [protected]
Engineer name - sunil...
Complaint comments  Read comments Complaint category Mobile Handsets

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