Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 58%
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11211
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
58%
Complaints
11211
Pending
4109
Resolved
5482
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3401)

Snapdeal.com Complaints & Reviews

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Snapdeal.com — reg resolve winner prize call from snapdeal

 Veere72 on Oct 8, 2018
I have received text message (Dear customer, congratulations you are selected in winner of snapdeal online shopping. 1st prize (Mahindra xuv 500) market value price - 14, 85, 000/- registration service charge pay only - 8500/- for any enquiry contact us - [protected] & [protected]. Good day.

I have received a call from mr sanjay sharma (+91 [protected]) on behalf of snapdeal that you are the winner of first prize of snapdeal site. That is mahindra xuv-500 four wheeler car of costing rs 14, 85, 000/-. If you want any one of these you can pay rs 8, 500/- for money and rs 14, 500/- for...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — denial of warranty support, false information and unfair trade practices

 Chimbus on Oct 8, 2018
#snapdeal victim - denial of warranty service

Denial of product warranty service - false information listed, no action on repeated follow-up even to snapdeal ceo email id.

Reported the problem about warranty denial by the brand on 17th sept 2018 to snapdeal. Several snapdeal care executives called up and kept giving false promises. Final denial of service request email from snapdeal came on 4th oct.

Bought a branded monitor (World leader) from snapdeal site. As per snapdeal website info 3yrs warranty from date of purchase was committed. On reaching out...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — snapdeal.com sent fake item of the original branded casio watch

 SpicesI on Oct 7, 2018
I am ordered casio edifice 539d metal chronograph watch. But snapdeal delivered me a totally fake product. I have received that watch look like very worst finishing, not having a product manual, guarantee card and box also damaged. Packing was also not quality packing.  no bar code sticker available at the product. Your try to cheat me so you have to refund my fully paid amount or send original casio edifice 539d metal chronograph watch
Regards
Ajmeer khan...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — refuse my return request without reason

 Priyanka Kyshyap on Oct 7, 2018
Order id [protected]. I ordered saree of rs 1550 but they sent wrong product and when i placed return request they closed it. Customer care executive refused to return my product. My product was returnable under 7 days but why they are making excuses. Such a fraud company. I have very bad experience. Plz help to return my product and get my money from the fake company. I am waiting for your positive response....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — office chair - received damaged product

 Nithish M C on Oct 7, 2018
I had ordered you have purchased this high back executive chair in black leatherette on 24th sep 2018 and received the product on 29th sep 2018.
But product was damaged with following issues
1. Left handle is bent.
2. Leaning mechanism is damaged.
3. Hydraulics is damaged and chair is slant.
4. Handle is broken.
5. Chair is dirty doesn't look like new.
6. Shipping package is damaged.

Order id: [protected]
Reference number: 50178622

I requested return of the product on 30th sep 2018 very next day got message stating...
Complaint comments  Read comments Complaint category Furniture

Snapdeal.com — refund of my returned item

 Irshad Wani on Oct 7, 2018
I have ordered the watch on snapdeal website which was originally fake product. But i want to contact with snapdeal customer care but there is no option of that. I am trying this from last 10 days days nothing works. I am doing 3 mails everyday but i don't get any response from snapdeal. But i wish i would talk to their customer care but the is not any option...
Very disappointed with snapdeal and very disgusting service......
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — payment deducted from my account and order not confirmed

 isha@30 on Oct 7, 2018
On 3rd october 2018 i ordered a jaguar peacock tap of rs 1318, from my account on anapdeal but when i completed the payment the amount was deducted from my bank account but snapdeal showed that my payment was not complete and i must make the payment again then the same day i ordered the jaguar tap plus indulekha oil pack of 3 at offer price of rs 567 and made total payment for both of rs 1885 the amount was deducted from my bank account but snapdeal again said that my payment was unsuccessful so i have to do it again and they did not confirm my order neither have they refunded my money a total of...
Complaint comments  Read comments Complaint category Banks

Snapdeal.com — refund is not done of returned product

 gokul birajdar on Oct 7, 2018
On the order of fastrack watch duplicate item was delivered and on the return of order, refund has not been deposited in my account and snapdeal helpline is useless...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — for refund money

 Vishal10598 on Oct 7, 2018
Sir maine shoe order Kia tha aur wo local Nikla maine turant return request Kia aur do din bad leke gya aur refund initiated bhi hua Lekin Abhi mera paisa nhi Aya plz sir 1 month ho Gye aur cal bhi nhi lagta plz help me what can I do mera paisa bhi gya aur saman bhi wapas kr Dia aur paisa nhi aya...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — non delivery of ordered item

 Z V Hungyo on Oct 7, 2018
Kindly refer order id [protected]. On 2nd october, 2018, i received a sms that my item couldn't be delivered and i was told to reschedule the delivery date. Accordingly, i replied 3rd october for the date of delivery. But since then, neither sms nor call is made. What kind of manner of work is this? I am not in the intention to return the item. So, delivery may please be initiated....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Snapdeal.com — about refund.

 Asikur on Oct 7, 2018
I am asikur. I am a student. And also a customer of snap deal. As a student watch is very much important. So i bought a watch from snap deal dated on 17/09/2018. My registered snap deal mobile no. Is [protected]. The order id is [protected]. It was a prepaid order. Due to the low quality i return the product. But don't get refund till now amount of rs.353.

Therefore i request to the snap deal authority to process my refund as early as possible.

Otherwise nessesary and immediate steps will be taken....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — rado watch

 Sunilps12 on Oct 6, 2018
I have orderd rado watch but i recieved fastrack watch.. also not able to contact with customer care executive. I am going to file complaint against snapdeal....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal — not delivered produced to my address.

 Rahul Jarkad on Oct 6, 2018
I am order samsung evo 32gb memory card 25 sep.2018. And amount 503ruppes debit my account.then this product not delivered to my address but I have recive msg 1 Oct 2018 This product deliverd successfully. I am shocking.where is my product? Snapdeal not explain this matter....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Snapdeal.com — fraudulent calls

 MohammedSultan1977 on Oct 6, 2018
Purchased products from snapdeal after which i get a call from person stating about winning suv. The caller has all my details my mobile number as well as my history of purchases done with snapdeal.
It is a serious issue.
Snapdeal should answer for the leak of details.
Fraudulent call number : [protected].

When contacted snapdeal via twitter/mail. It just sends the mail for apology.
But not a word for the leaked details.
This is a second occurance. That is why i have taken things seriously....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — offert fake call

 Yo Yo Mani Singh on Oct 6, 2018
This was the message received on my phone
Welcome to dear customer congratuation you won first prize for snapdeal. Company monsoon dhamal contest! Congrax you won tata safari car or rs 12, 60000/-you received prize for registration charge rs 8600/-only deposit on any bank more details plz contact no [protected] adhik jankari ke liye call me [protected]...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Snapdeal — need to return an order and get my refund amount

 Akash 47 on Oct 6, 2018
I have ordered a fossil watch i. E fs4487. But i received a different model of the watch and it was not in working condition. The watch is not working. I have raised a request for refund and it's been 4 days since i have requested but nobody is giving a proper answer. Everytime they are just sending a msg that their team is working and will update you soon. But it's more than 3 days now and no update.

Order id-[protected]

I need to return this order and get my refund amount back as i already made the payment online. And i want to return it because it is not the item...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — refund not received

 ravisingh8 on Oct 6, 2018
Greetings!
I returned a product to snapdeal.com and
I am expecting a refund of rs 591/- from snapdeal which according to snapdeal has been processed on 19/01/2018 but it's not reflecting in my account.
I send 3 mails to pos. Isg@bankofindia.co.in regarding the same but did not receive any response and customer care executives are also unable to help.

Details are as below

Name : ravi kumar dinanath singh
A/c no. [protected]

Expecting amount : 591/-
Expecting from : snap deal
Date of purchase - 01/09/2018
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — refund not credited in my account

 ravisingh8 on Oct 5, 2018
GREETINGS!
I returned a product to Snapdeal.com and
I am expecting a refund of RS 591/- from Snapdeal which according to Snapdeal has been processed on 19/01/2018 but it's not reflecting in my account.
I send 3 mails to POS.isg@bankofindia.co.in regarding the same but did not receive any response and custormer care executives are also unable to help.

Details are as below

Name : RAVI KUMAR DINANATH SINGH
A/C NO. [protected]

Expecting Amount : 591/-
Expecting from : Snap Deal
Date of purchase - 01/09/2018
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — delivery boy has not given me change

 Charchit Kumawat on Oct 5, 2018
Respected sir,
Sir your company is going to become a fraud company in upcoming years.Because your delivery boy has taken my money without giving me change also he singed the invoice itself please get my money back his name is Arun Gujar ....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — 1 qty received however amount taken for two

 Meghna402 on Oct 5, 2018
I have ordered 2 nutriglow wine facial combo by two different order number
Order no. [protected] and [protected]. I have made payment of 2 facial kit through cod of rs. 2034 as mentioned in bill attached on parcel. Bill on parcel was show 2 qty of facial kit with total amount to be paid rs. 2034. I paid the amount to delivery person. But when i opened parcel, i found one facial kit in box. It is cheating to me. Please look into matter earliest. Please provide my 2nd facial kit or arrange to refund my money. I have registered complain on help@snapdeal.com. But no response.

Meghna...
Complaint comments  Read comments Complaint category Online Shopping

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