Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 60%
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11851
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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1063
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431
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732
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
60%
Complaints
11851
Pending
4077
Resolved
6056
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com Complaints & Reviews

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Snapdeal.com — fraud to send item bluetooth I order but inside empty plastic stik west

 Mahaveer04 on Jan 9, 2019
Dear yogesh,
Thank you for contacting snapdeal.

This is with reference to your email dated 07-jan-2019 regarding your order.

We require more details to work on your request.
In order to quickly help you, please reply to this email with the following details:-

1. Registered email id/ registered mobile number/order number/suborder number for query related to any order placed on snapdeal.

2. Item name/ item information for query related to product information & services.
Kindly share clear photos.
Get your order...
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — 128 gb memory card/empty box

 sraddha das on Jan 9, 2019
I'm sraddha das. I was ordered a 128 gb memory card on snapdeal. When i received the package i saw i received empty package on order id [protected]. I complaint against it on snapdeal. The investigation team contact with me and after hearing everything from me they assured about my problem. But after that 12 days already gone but i have not received any resolution. I need my money back.
My registered mobile number and email on snapdeal is
Mobile-[protected].
Email: sraddhadas2018@gmail.com...
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — reward

 Jayanth Kantem on Jan 9, 2019
I have git a post that i have got 1lakh rupees. And scratch and win more money 10lakhs and send this number to help line numbers. And it has came by post to home. Urgent post with my phone number and home adress it has been there on that post. Now what we should do that.. Woth that post it is either true or not. They have goven help line njmber to call....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — lucky customers list

 KRISHNA RAO M on Jan 9, 2019
Hi team recently recieved some online lucky draw contact and recivied 1 lakh winning prize value in that letter with coupon. Is that fraud or company related thing.

Because look like in additional note asked to pay advance tax amount from our end. Kindly check and confirm.

Is there any lucky draw contest planned from company side for 9th anniversary celebration. This will help me to lot to further move if it's fraud....
Complaint comments  Read comments Complaint category Business & Finances

Snapdeal.com — no one came for pickup

 flipkartuserpradipta on Jan 9, 2019
Its been 2 weeks since i cancelled the product. No one is coming up for pickup. Whyy???
Order id-[protected]
I put return request 1 week ago on another order. Again no one came for pickup!
Order id-[protected]
I put replacement 4 days ago. Again no one came!
Product name-fastrack 38021pp15
Everyday its giving notification that today is thepickup date but its unsucessful. Why??...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — delivery of fast track watch

 Ijavis Vij on Jan 8, 2019
Good evening,

I am vks sivaji has purchased an fast track watch speed time upgrades 3039sm09 online from your snapdeal website on[protected] and delivery was expected on[protected] through bluedart courier services. Till now i had not received the product. And when i tract my order in your app it is showing that the product has been delivered on[protected]. Till now i had sent many requests through app and website. Everyday i receive a ivrs call and when i press 2 for stating that i had not received the product, the call cuts and nothing is happening. If this is the attitude of the...
Complaint comments  Read comments Complaint category Other

Snapdeal.com — didn't get refund

 Muneeba on Jan 8, 2019
I have returned my order on 10 dec 2018 and requested for refund money but yet I have not received any refund money in my account no [protected] IMPS no :[protected] amount 478 .Please refund my money as soon as possible...please provide account number which I have mentioned while refund process. You people call after 5 days I need it on urgent basis .please confirm back what the problem is this????if I get call from snapdeal they people argue and say rubbish please look into the matter ..please I request...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — fraudulent products

 simonkalaiselvan on Jan 8, 2019
Dear team,

I have ordered an nike shoes worth rs.2500 on snapdeal, since they have mentioned as genuine products only snap deals with but i have been received an fake product also i am asking snapdeal to refund but customer care team is not responding i need my full amount to be refunded.

Also i contacted them via twitter and email no response from snapdeal, they simply telling they tried to contact me but no single call has been received yet bogus site...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal — red dead redemption 2 ps4

 Md Abrar on Jan 12, 2019
I have been trying to contact a snapdeal customer care executive but unable to do so even with their customer care number. I ordered a red dead redemption 2 ps4 game cd and paid the full amount but got a fake cd in return...Then I oredered for a replacement and got a fake cd again!! Please, i dont need any more replacements.. I just want my refund....
Complaint comments  Read comments Complaint category Other

Snapdeal.com — too late delivery, tracking status not updated

 Tapan Khimani on Jan 8, 2019
Hello snapdeal,
I have been trying to reach you with emails, there is no update at all, it's been more than 4 days, still there is no update on my cart. Why is your services so late? Why do you guarantee to satisfy your customers, if you cant.

You guys reply, the courier services are working on it, when inquired they say they have not received from snapdeal.

Why not transparent???

Please mark my order id : [protected], [protected].

This is so disappointing.!!!...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — duplicate fake product

 Nawserwanadil on Jan 8, 2019
From snapdeal i ordered nike branded college bag but it is duplicate n other ordinary local company bag they sent. I dont want such things just return it. N i will request all customer not to buy any product from snapdeal. Totaly fake dealer n strictly informed the customer not to purchase anythings from this deal. All fy frnd n colleuge is regreting after this deal so every shuld file case against it....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — duplicate fake product

 Nawserwanadil on Jan 8, 2019
From snapdeal i ordered nike branded college bag but it is duplicate n other ordinary local company bag they sent. I dont want such things just return it. N i will request all customer not to buy any product from snapdeal. My order no is [protected]. This online deal is 100% fake n duplicate product my many friends n colleuge who has purchase from this deal they all have bad reviews....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — e bike 24v 250w electric controller kit.

 Deeps2110 on Jan 7, 2019
With regarding to order id [protected]
Order name-humser 24v 250w electric bicycle kit.
I ordered this product worth 8475 on 1st of Jan.
On 6th of Jan i got a message that product has reached indore and will be delivered soon.
Surprisingly on that evening the product got delivered.
I didn't even got a call from the delivery person so that i can have a open delivery for satisfactory confirmation.
I gone through all my texts message but didn't got the delivery boy mobile number.
I placed a return request but it was cancelled automatically.
I...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — fake product nike

 arvind ng on Jan 7, 2019
I had bought NIKE branded jacket and the same was delivered to me on 24DEC2018. As i was travelling could not check the product. on 4th jan 2019 i made a complain to snapdeal to refund the amount by collecting the product as the product turned out to be Fake NIKE brand. All the logo stickers were pasted on the jacket unlike pre printed if its original product. Same can be seen in the attached file. But snapdeal rejected to refund mentioning i was supposed to inform them with in 7 days.

order id : [protected]

Have registered a case in https://consumerhelpline.gov.in/
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — delivered fake product - timex watch

 Arya Deepesh on Jan 7, 2019
I have ordered a timex watch from snapdeal and it's completely fake. I double checked with the timex showroom. As there is no way to contact snapdeal representative. I don't know what to do. Fraud website that sells fake products to their customers. Even you can't provide original product then don't list it. Not even replying to email and no customer care executive number..
I will file a case against these guys for fraud and selling fake products
Order id - [protected]...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Snapdeal.com — refund regarding the product wrongly given

 pavithraccii on Jan 7, 2019
Dear reader,
I got from your side simply that you are hearing no issues related from customer side. We have mailed at lot more times to help@snapdeal.com no favourable response from them. We have ordered 3 watches order id:[protected] but we have received only one watch in the pack we paid for 3 watches inr1779 by cod in pack we have only one watch in the pack we sended by return option they had bought and refunded me for only one watch cost price inr593 we need our balance refunded immediaately strictly no compromise...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Snapdeal.com — refund regarding

 pavithraccii on Jan 7, 2019
You are the best online fraudster that i had ever seen what the irritating replies that i got from your side simply that you are hearing no issues related from customer side. We have mailed at lot more times to help@snapdeal.com no favourable response from them. We have ordered 3 watches order id:[protected] but we have received only one watch we paid for 3 watches inr1779 by cod in pack we have only one watch we sended by return option they had bought and refunded me for only one watch cost price inr593 we need our balance inr1186 refund immediately strictly no compromise...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Snapdeal.com — return request not accept on snapdeal app

 naresh7123 on Jan 7, 2019
I was order l'oreal product from snapdeal. I have received order duplicate product. I had put the request for return product and refund money then nobaody call me and nobody pickup order and status put by customer not contact whenever nobaody call the customer and snapdeal company did not accept my return request. Pls help in my order no. [protected] & [protected]. My snapdeal account number [protected]....
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

Snapdeal.com — delivered duplicate product, return not accepting

 7pranab7 on Jan 7, 2019
Hi team,

I order a casio edific watch from snapdeal and they delivered a cheap looking duplicate product to me. I requested for return, they have taken the watch and later i received a mail stating that "its different from what we have delivered due to which, we are unable to process your refund/replacement".

Snapdeal is really cheating their customer like this. Strict action should be taken on snapdeal for this. Its hard earned money for everyone and they should respect that.
Order placed on: 25 dec 2018
Order received date: 31st dec 2018
Order...
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Snapdeal.com — purchased from snapdeal - coirfit mattress sagging issue.

 NitinDutta on Jan 7, 2019
Dear customer care manager,
I have purchased coirfit mattress 2nos form snapdeal and the product is sagging in just 2 months which is under warranty.

. You are requested to look into the issue.
Order and product details
Invoice number :5ddb75/18/1443
Coirfit 9 cm (3.5 in) foam mattress
- buy 1 get 1 - bumper offer (Size:
Single, length in cms:
182.88cms (72 inches), width in cms:
91 cm
Sku code:
Tcplecofoam72x3
6x3.5bogo
Attribute : size - single, length
In cms - 182.88cms (72 inches),
Complaint comments  Read comments Complaint category Furniture

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