Customer Care
Customer satisfaction rating: 53%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

Sort by: — payment pending since last two years

 allinternetsecrets on Jan 2, 2018
My previous complaint for same issue was marked as "resolved" without any resolution. Even there was no further communication about the issue.
Below is/was my complaint to sanpdeal affiliate team

I have earned (?) around rs. 36000/- as affiliate commission for the month of october 2015.

Still i am awaiting the payment for this.

Till today, i have taken followups with more than 50 email reminders and same number of calls.
Every time i have received new date mentioning some problems with pending payments but no actual payment. Now i am really...
Complaint comments  Read comments Complaint category Online Shopping — defective earphones received and still haven't got replacement

 Shivani Kulkarni on Jan 2, 2018
I had ordered the boat bassheads 200 extrabass in ear earphones my orderid is [protected]. I received earphones from snapdeal and as soon as i unpacked the received package, i saw a box which was itself not packed and was torn off, the label on box was also torn but then i tried earphones and came to know that the earphones are defective and one of its side doesn't work. I was very disappointed. So, then i requested for replacement and they picked it up the very next day and it's been 6-7 days since the product has been picked up and i haven't got my replacement. The track my order option is also...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances — nike jacket received a different 1 from the picture and duplicate

 Kusum Keshav on Jan 1, 2018
As i had ordered a nike jacket in an offer.. When i received it i found it duplicate and different from the description given for the product. And it's material is very low description they have given it as a dipatchable hood but the one i received is non dispatchable hood. And the jackets stiching threads is not strong. As i have paid rupees 1799 but the jacket i received is worth rupees 500. So i have requested to return but the receiver have not arrived to pick it up but status is that they will pick it up within 3 days. But it's already 5 days but they have not picked it. And i'm...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — slow working

 Sš Sùpŕiyá on Dec 30, 2017
We order placed for.. Sony micro vault usm 16 gr/ bz 16 gb usb 2.0. Utility pendrive. Black. For your. Snapdeal so my complant.
Is. This pendrive in sony company works slow
The work is when we tranfer. Files its goes very slow. And proceesssing slow
Therefore. It. Takes. A long. Time.
Therefore what we do... Plz tell us.
How recover my problem...
Complaint comments  Read comments Complaint category Electronics & Appliances — refund process

 Gaurav Ghori on Dec 29, 2017
Snapdeal is worst.
I have sent item return request from past 10 days.
No one came or pick up after so many follow up
They rejected request once.
I mailed, they responded after 3 days.
Item picked up.
Now mail says refund will be done after some quality check and after 13days.
Who take 30 day to complete order.
I hope should have bought from local.
Horrible service.
Now my money is locked.
I need my refund now.
Order id: [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — return request declined wrong mobile model delivered.

 nbnitinborkar on Dec 29, 2017
Sir i order lenovo k8 and it shoe lenovo k8 black back side dual camera but it dillivered to single camera phone. Why..??
Then i replace request apply it will show the optio your return request declained.

I write also snapdeal when i lunch the return request but it can dillivered wrong mobile..

Please help me my mobile number is [protected]...
Complaint comments  Read comments Complaint category Mobile Handsets — received different product & now unable to return

 roo9 on Dec 28, 2017

I had initiated return for order id [protected], however nobody came to pick up. The delivery boy isn’t collecting my order without providing me with any suitable reason.
When i had received the product, i found the product is different. What was shown in the image provided by snapdeal was totally different to what i had received.
I had informed snap deal through email and responding like customer who believe in you has no value.
Refund my money, you have very worst service providers. I have tried to call the helpline, but without any success.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — order id 20518692445- replacement

 Talha Husain on Dec 27, 2017
Order id [protected]

This is now turning into harassment and absolute inconvenience for a customer.. I ordered a product a black adidas slipper of a particular strap didn't received the same product i asked for replacement they did replaced the product however took a very long time and still send the incorrect product instead of me emailing the team and making them aware that i have already received incorrect product make sure i received the correct product, they assured me i will received correct product but received incorrect product. I am trying to return a product and i am getting...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories — refund complaint

 Vinu PV on Dec 27, 2017
This is vinu... My snapdeal order id: [protected] i have ordered one product last month that product was not good quality so i returned my product they picked up my product on december 1st till today i didt get my refund... Nearly they making one month... And i called customer care number i waste they says only to make any quary through to website. I need solution for this...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories — duplicate product of l'oreal

 priyak12 on Dec 27, 2017
Dear ms. Joshi,

Thank you for contacting us with regard to your feedback on the l'oréal professionnel x-tenso care shampoo & hair spa smoothing cream bath, which you have purchased from we appreciate the time you have taken to contact us.

At the onset, we would like to inform you that the l’oréal professionnel products are exclusively available only in professional salons and are not retailed through any online or retail channels. The same has also been mentioned on all product packs for consumer’s awareness in order to help consumers make a...
Complaint comments  Read comments Complaint category Online Shopping — return

 manju natha Prasad on Dec 26, 2017
Hi i am manju, i ordered cromton geyser. Delivered wrong product by them. Hence
I request return process.. I don't receive any reply for the same. Later i wrote a mail to snapdeal. Then they send that
W message i got

Update on refund request:
Manju, sorry! We are unable to pick up ur product... As your
Address lies beyond our serviceable area for reverse pickup. Please courier
It within next 5 days with original packing, tags & accessories to the
Following address:
Hyderabad vulcanqc, vulcan express pvt ltd, door. No.: 3-4/3, survey...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances — product replacement

 Manan Kandari on Dec 26, 2017
Order [protected]
I registered a replacement request as i received a smaller size of the shoe i ordered but now i received an sms that "your item does not pass quality guidelines" i mean this is ridiculously i have worn the shoe only once just to check the size how could it possibly be "not fit" for replacement. If something happened to it while shipping then that's not my fault. I really trust snapdeal and have ordered frequently but this incident is
Making me loose faith in the company. I have trip planned and i really look forward to wear shoes that fit. I don't need the money...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — not refund my amount

 Prasad P2k on Dec 26, 2017
I have ordered the product on 1st dec'2017, it was delivered on 8 the dec'17. But when i opened the box the product was defective and returned and item was picked up 19th dec'2017. Till now no refund has initiated and still shows your item will picked up on 28th dec'17. I have follow up customer care 2 times, there is no response. Please take action and refund my amount.

Complaint comments  Read comments Complaint category Online Shopping — take money and ran like thief without deliver my parcel

 Big Fool on Dec 25, 2017
My order id:[protected]
Yesterday a currier boy came to my home to deliver the product, my mother gave him the money after taking money in his hand he ran like thief and deliver only one parcel in place of two... We try to catch him but he was gone.
Now i decided to file a complain against the currier company and snapdeal also if they didn't refund my money....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — substandard shoes

 medical development and engineering on Dec 25, 2017
I had ordered nike 2018 kwazi green running shoes. Order no [protected]. What i received were a pair of totally substandard local make shoes. I had paid the cod amount of rs 2899. I immediately complained to snap deal with the invoice and the pics of the shoes. A reverse pick up was arranged for the same. Now i get a message saying delivery is arranged from a different supplier. The delivery was attempted today, but i refused to take delivery as i am yet to receive the refund of the same order. How can i pay twice for the same product about which i have serious concerns?

Expect an...
Complaint comments  Read comments Complaint category Sports & Recreation — refund payments process

 iftikar hussain on Dec 25, 2017
It is very shameful company like snapdeal have no any helpline number to talk with the customers care executive. I refund my product but after few days a message display showing that my bank account that i give for refund process is not correct. But when i try to contact customer care service their is no any helpline number to talk directly with the snapdeal member....
Complaint comments  Read comments Complaint category Banks — fraud not giving money

 shyam patidar. on Dec 25, 2017
I buy a sara bag and return it till not get my bag or money back.
I want my money back.
They take both money and my bag also.
It is totally stealing something.
Get me my refund. Actuall firt they sent the bag but i did not get the appropriate one so i refund it back then it was declined by company then they said that they deturn the back but they did not send money or either bag. Fraud...
Complaint comments  Read comments Complaint category Online Shopping — samsung headphone

 Sanjay Sasihitlu Ramachandra on Dec 24, 2017
I ordered a samsung headphone, and i received same but that was damaged and one side not working condition, i returned the same too the snapdeal person came and got the product, he given a slip for return item mentioned. After that i didn't received a refund to my account for my cash on delivery payment, but that snapdeal website and customer care not working properly, i sent a mail to snapdeal couple of days ones but no response from snapdeal team worst online. I will wait for couple of days other wise i will make a complaint at consumer court......
Complaint comments  Read comments Complaint category Mobile Handsets — fake shoes

 Nirpad on Dec 24, 2017
The sellers listed original picture of the shoe and delivered different shoe. The price is heavily discounted thus enticing customers to chose such a product. The price is the same as original but discounted almost 70 percent to make it a good buy. Snapdeal should ensure such scruples of a seller affects the snapdeal story for quick buck. The onus also lies on snapdeal to ensure products are original and hence the fault lies on the marketplace like snapdeal to ensure fake product sellers are delisted and heavily penalized...
Complaint comments  Read comments Complaint category Online Shopping — i have ordered 30000mah callmate power bank but the product was missing from the packaging

 waheed ahmad bhat on Dec 24, 2017
Dear sir i have ordered 30000mah callmate power bank on 13th december and delivered on 22 december 2017 when i opened the packaging there are empty box. I think snapdeal are cheated with customers. Order id [protected] and also i have paid rupees for the order 1149. My query is refund my money for empty order box. I have not a good experience with snapdeal....
Complaint comments  Read comments Complaint category Electronics & Appliances

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