Customer Care
Customer satisfaction rating: 54%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am Complaints & Reviews

Sort by: — about fraud with me

 Subham Choudhary on Apr 4, 2018
I have receiving messages of lucky draw winner. He informs me to win tata indica car and 625000 rupees, registration service fees deposit 8400 to his account.
And second time he asks deposit 18600 rupees. But they do not send my win price. I can sue case against snapdeal company. Snapdeal cheats against with his customers. And they not refund money to me and other customers.
Snapdeal (Congratulation) you are company tv show (Snapdeal shopping) you have 2 st prz (Tata indica car) and amount price
Rs6, 25000, registration service charges deposit on 8400/-only....
Complaint comments  Read comments Complaint category Online Shopping — adidas socks

 sudha29shankar on Apr 4, 2018
Order no: [protected]
Order date: 15march 2018
Product :adidas socks 15 pairs
Problem: i received the order and tried one sock, i was totally dissatisfied with the size and quality. I raised return request immediately. My returned item was checked by courier guy and taken. But after few days i received message that the returned item failed quality check and sent back the item. But when i got the parcel, it had only 12 pairs socks.

First of all, my return was rejected for the item that was checked and taken by courier.
Secondly, they sent me less no of...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — customer executive creating problem

 Archana Sharma Mukherjee on Apr 4, 2018
Dear concern,

I have placed the order of wall stickers from snapdeal. I have received one ord but m unable to received next ord. Because i have to go another place due to official today morning i have received one call from your exeucative. They are spoke with me with rough language. M totaly feel disappointed from your exeucative side. I mention the call those i have received your side [protected] and my number is [protected]...
Complaint comments  Read comments Complaint category Employees — refund money

 lita nayak on Apr 4, 2018
Order green/send pink door curtains.quality bed so return and refund money. But they cheating with me. Customer care number is no link with customer. Very dangerous site....
Complaint comments  Read comments [1]Complaint category Online Shopping — fake prize call and message

 shreyas shreyas on Apr 3, 2018
Around 10 o clock 3 march 2018 i received a call saying that i am selected in monsoon lucky draw snapdeal and won a 1st prize tata safari car. It was said i had two options to get tata safari car or to get payment of 1260000 - the registration payment 9500.
I got to know this is fake so i complained to you
It was named as md snapdeal
Please try to resolve it soon and inform me...
Complaint comments  Read comments [2]Complaint category Other — duplicate product sennheiser cx 180 street ii ear wired earphones without mic

 Sachin6010 on Apr 3, 2018
I have ordered a sennheiser headphone from sanpdeal with order id: [protected] on 6-march-2018.
It was delivered in time but when i checked, i found it duplicate and placed an replacement request.
It was replaced by sanpdeal without any issue but what i got in replacement (Order id: [protected]) was also the same. It was still delivered duplicate.
I raised an return/replacement request on the same day again but they have not processed the request and sent a mail that product delivered was good.
First the delivery guy gave the product to tenants and we received the product...
Complaint comments  Read comments [3]Complaint category Online Shopping — im-snapdeal congratulations you are winner

 Prince Sunil Sen on Apr 3, 2018
Sir yah massege mere number aaya hai ek baar nhi 2 bar aa chuka hai.
Mera mobile no. [protected]

Im-spdeal congratulations you are winner of (Snapdeal) online shopping company won the prize (Tata safari) which cost is rs. 12, 40, 148. The charge of you registration service charge rs. 8500, 03/04/2018 rupees only this is vaild today know more for details contact no. [protected] or [protected] or toll free no.[protected].!

Sir yah massege mere number aaya hai ek baar nhi 2 bar aa chuka hai.
Mera mobile no. [protected]...
Complaint comments  Read comments Complaint category Online Shopping — cancellation

 Singhai on Apr 8, 2018
I have ragister to cancellation product but no response to Snapdeal
It’s more think why you don’t talk with ur costumers
Contact with me my ragister no. [protected]
What is this sir !
I have been troubled by the head for the past 15 days. What have you taken a product from me? You guys are not even giving the response! I have requested his return, you have come to your house every day and now it is coming, now there is no one to pick up a bay! On the side of my mail, no reply is given by you...
Complaint comments  Read comments [1]Complaint category Home & Garden — regarding supply of wrong model battery 2000mah of micromax canvas nitro a311

 subesingh on Apr 2, 2018 — regarding supply of wrong model battery 2000mah of micromax canvas nitro a311

1 review
Subesingh on mar 24, 2018 submit a complaint
My order no. [protected] dt.17/03/2018 for battery of micromax canvas nitroa311 was 2500mah model but you supplyed battery model no. 2000mah. Kindly supply correct battery model no. 2500mah without any delay in place of battery no. 2000mah. This is for your kind infomation. My email no. Is It will be un-convenient to me if you not replaced timely....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances — regarding return

 raaz1431994 on Apr 2, 2018
Hi i have ordered quick heal total security 1 pc 3 year on 10 jan, 2018
Via snapdeal and received on 18 jan, 2018
But it could not activated,
So i have raised a return request on 21 jan, 2018
But it has not been returned till now
When i try to contact customer care
Than it could not be reached as there is no any option on ivr to talk to customer care....
Complaint comments  Read comments [1]Complaint category Computers & Accessories — asumers adidas neo 1 skateboard sneakers

 Alin Anil Alin on Apr 2, 2018
I brought a pair of shoes from snapdeal and due to some quality reasons i have returned it and applied for a refund and their courier service have picked the item two days after the delivery that is 28th march. Now its been 5 days after the pickup of the product and still snapdeal doesn’t refunded the money their site is still showing that the item is still in transit to snapdeal. I need the refund as soon as possible since the product delivered was very poor in quality, damaged; as the front portion of the shoe made of mesh type fabric was torn a bit, finishing and the product was not original...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — didn't get my refund amount [Resolved]

 zorrokhan on Apr 1, 2018
I recieved damaged item i wanted replacement (Order id [protected]) the supplier could not able to supply and am i suffering for refund till date. Without refunding the money the status shows as "successfully refunded" in your website. I am attaching my bank statement herewith. Immediately reverse the money 1799inr in my account.

Worst customer care techniques used.

Md. A. Afroz khan...
Complaint comments  Read comments Complaint category Online Shopping — fake casio edifice watch ex-187 confirmed by the casio company itself

 dhoumyajit on Apr 1, 2018
On 22 nd february, 2018 through the shopping platform i have ordered for a genuine casio edifice stopwatch men's chronograph eefr-539bk-1avudf (Ex187) vide order no-[protected] with 2 years domestic warranty fulfilled by the casio company and this watch costs me rs:-5950/- with 42% discount and rs:-500/- discount for sbi card payment. This product was delivered to me on 1st march, 2018 by the courier partner. When i opened the product there was no warranty card or authentic or original papers given by the casio company. Not only that already both hands of the watch moving. That...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — no refund amount after 21 days from the cancelled order

 mustafijur rahaman on Mar 31, 2018
I order a fastrack ng1474sm01 men's watch from but after the conform order i was cancelled my order for my some mistake. But deducated money rs-2700 is not refund in my bank a/c. After the 21 days from the cancelletion. I complain their helpdesk but they are send a bank reference no[protected], but this reference no not take by sbi. Please solve my problem.

Order id - [protected]
Email -

Thank you....
Complaint comments  Read comments Complaint category Online Shopping — lakme 9 to 5 weightless mousse foundation

 Bharti1090 on Mar 31, 2018
I received the product today itself.. The seller is flagship store through snapdeal site.. The product that o received is having a lakmé tube filled with water instead of cream.. This is pathetic.. I want it to resolve soon.. When i went to my snapdeal account to make an order the site says that i've not purchased anything.. It's pathetic.. Fix it else i will take more brutal actions...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — product return initiated and product is picked up, but refund is not initiated and ticket is closed, now refund and product is also returned.

 Murali.r5 on Mar 30, 2018
Reference no: 46411987
This is in regards to the above ticket number.
My ticket was closed without even confirming if the issue is resolved.

This was regarding a return request which i raised on 17 mar 2018
The product was picked up and its been a week, i still do not have any updates about the refund of my amt.

Product was picked up by > e com express
Order number under which the product was picked > [protected]
Airway bill number >[protected]
Agent who picked the product > kiran
Date of pick up > 22 mar 2018, 11 am
Complaint comments  Read comments Complaint category Electronics & Appliances — empty parcel (vivo v5 perfect selfie) [Resolved]

 manojchouhan1986 on Mar 29, 2018
My order no.[protected], my complaint dated 21.03.2018 but no response by snapdeal, 8 days completed but no action by snapdeal my empty parcel problem. I am waiting for mobile phone/my money. I have take some pics & video on open time parcel but i am not send please refunded my amount urgently otherwise i am taking other media options....
Complaint comments  Read comments Complaint category Mobile Handsets — sandisk sd card got defective under warranty

 bhupen bembi on Mar 29, 2018
Placed order no [protected] on 8th dec'17 for sandisk SD card which is under warrenty is not working now. I used it for only 3 months and now it is not working. no vendor is picking up the phone and even snapdeal contact is not taking my calls....
Complaint comments  Read comments Complaint category Computers & Accessories — mobile

 Sonia Dhiman on Mar 29, 2018
I have purchased mobile ivoomi black colour from snap deal on 24th march 18 and received mobile next day on 25th march 18. I am not satisfied with the quality of this product its not that as was described its look old and camera is not performing well and having issue with internet connectivity too i immediate processed the request for refund of this product under there return policy. But i got email from them that it cannot be refunded. They have blocked my number at their application and i am unable to contact them. They are not listening my problem. One of another mobile i have purchased from...
Complaint comments  Read comments [1]Complaint category Mobile Handsets — refund not received

 Ashok Borana Riyan on Mar 29, 2018
I have bought an electric trimmer
But i have canceled my order but i have not received my refund please help me for my refund i have already canceled my order i have so sad with this company so i reqest to you and your company for solve this issue in the future in minimum time so i feel good in the form of a customer of the india in future ok let solve my problem...
Complaint comments  Read comments [2]Complaint category Appliances

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