Snapdeal.com Complaints & Reviews

Order no. [protected] is not getting picked up for refund. It's been more than a week and a half, they are keeping on rescheduling the date but never getting picked.

Customer care people are also not helpful. They are unable to commit on a date for pickup. They call regularly and say they are checking with logistics.

The website is also not good since it is not allowing to complain about the delay in pickup related to order refund.

Every day we are getting sms saying that pickup will be done today but at the end of the day we get another sms saying pickup was unsuccessful (Without the reason mentioned).

The contact number +91 [protected] in sms is temporarily out of service for more than a week.

They are really painful. I want the pikup to be done at the earliest and refund given.

Sir snapdeal service is worst service i never hear before. But i recognise my philips trimmer delivery date is 12 -16aug this is also bit late but i never meet my order till now but my order came in my city on 12 aug . I tried their phone but they always ignor e me and tell that u will recieve ur delivery and asking that u came to office and this not their duty to deliver upto date ...

Mujhe ab rak nhi mila mera product. Aaj mil jayga kal mil jayga bolte he aap log mein apni.important kaam chhod k ghar pe bethi hu product k liyr aur kab tak wait karna padega Mujhe, Mujhe kya milega meri cheez ya phir nhi milega
milega? Boldo aap log to fir mein aapne kaam.me nikal sakti huu na, ye kaisa mazak hein, ya phir Mujhe Bol do mein jaake Le ke aaungi apni cheez

I got my order (order id: [protected]) placed on 28 jul, 2016 prestige akh 900 cb kitchen hood (price-rs14300) on 30th july. it's size is big. upon received, i opened the top carton i found that it is different than what i orderd. then i covered it as it was. i applied for return/refund. product picked up by jv express courier on 3rd august. the courier guy tore the carton covers for checking & took the product. i shared the courier details with snapdeal on 6th august. till date, after so many times giving me false committment, they told me that they would not refund my money. they even told me your status shows blacklisted customer. sometimes snapdeal customer care told me they didn't get the product back, but the website status shows refund not possible due to invalid neft details, however i shared my actual bank details. they are giving n - number of resons not t refund.. they have been harassing by putting my call on hold for longer period.

I bougth philips trimmer on 6 aug they doesnt deliver me product after this came in my home town at 13 aug but they ignore me they doesnt feel to call me and they apply reson code (208-delivery address is not found) but i am leaving in main area of city. As they not stopped after some days i recieve delivery office no, i call him he talking very lightly as he is not responsible for that and answering me to i[censored] need then receive u from office. They just taking rest and we offer them delivery charges as free...

I bought a redmi note 3 32 gb from snapdeal in july 2016 and even today i have not received the same.

after every delayed delivery they guys increase the date by 3-4 more days.

and now i am unable to check the status of my phone on courier service network.

they both are blaming each other on phones when i contact them and asking me to talk with other party.

also, WONDER no call from snapdeal and xpressbess for delay and any assurance for delivery.

and also i want to mention here that as written on print screen of complaint " a summary of your querry has been sent to your email id [protected]@gmail.com".

NO SUMMARY SENT BY SNAPDEAL ON MY EMAIL ID ...I HAVE COMPLAINT THEM MANY TIMES BUT NO RESPENSE. AND NO FEEDBACK FROM THEIR SIDE.

I'm buying a mobile of iphone 5s 16gb silver... it was doesn't work properly(touch problem) and sometimes it was hanging... so i will send my mobile from blue dart courier to snapdeal ware house... but there is no response from snapdeal customer care... with in 24hrs the problem can't raised otherwise i will compliant on snapdeal in consumer court

Snapdeal has delivered me wrong product i had paid for it and i returned d same but credit amount is not seen in my account now
I want u to refund me that amount
Order no is[protected]

Yesterday i called yr company care no and i requested for my laptop bill which i bought last year (z50-70 series). till now i didnt get it. my registered mob no. is [protected]. and email is [protected]@yahoo.in. kindly sendly my laptop bill as soon as possible and i wanna talk to company head. contact me at [protected]. yr one of my customer care employee said that he had already send it but i didnt get it

My oder not delivered

I have ordered an antivirus and a pen drive.
My order id is [protected]
I had done its payment
But i have to cancel it due to some reason
I had cancelled my order but i did not get my money refund.
When i checked status it shows that money has been refund in my account
But when i checked bank statement it does not have any money refund
I am unable to contact with snapdeal customer care.
I tried to complain it on snapdeal help center but it fails.
Please provide me current update.

I have ordered an iphone 5s 16gb silver from snapdeal on 11th august 2016 and the product was delivered within time on 13th august. Right from the first day it was having heating issue and hanging problems and accordingly i lodged complaints to snapdeal on 14th august 2016 for refund my amount to the original payment method. My complaint was granted and registered accordingly a mail has been received to me from snapdeal but by the time i thought to use it for few days as i have 6 days left to return so i called to the customer service help desk to cancel my request. But just after 15th august 2016 it was getting hanged rapidly. I couldn't even access my messages so immediately i called again to the snapdeal customer desk but this time firstly they had guided me for troubleshooting for the product without taking my request of replacement of the phone iphone 5s. And i followed their instruction but the problem remains same and wrote to them. This time after getting my mail they called me and asking me to go to service centre to check the phone instead of replacement/refund. Then i asked them that i want to refund my amount against return the iphone 5s to them. But they simply refused my point and disable the request for refund button for my account and mailed me the address of the apple service centre that is too far from my place. I asked them why do i go to service centre for the brand new iphone because as per 7 days return policy i can ask for refund/ replace the purchased item at any point of time within the given time frame but after some heated argument they said our policy has been changed just now and until unless i'm not getting the certificate from the service centre they will not allow me for refund. My question is this the way snapdeal having fair business policy. I have purchased few other mobile for my friend and family member from othe e-commerce store and they solved same kind of issue without hesitation or harassment as per customer wish. Moreover by doing this i mean going to service centre and getting certified by them 7 days return policy will expire and my matter will be closed. Please help me out from this cheat.

My order no[protected] spice power 5757 blue mobile is delivered on 05/08/2016.this mobile take charging continuously. i request for replace.replacement delivered on 10/08/2016 .In this mobile keypad not working properly. so i requested for refund.on10/08/2016 and the track no is 27679755.I want refund but the company executive misguide me again &again.My problem not resolve till now .

Please refund my courier expenses..

Order id [protected].. i ordered a adidas backpack of cost 898 (i paid 54rs in freecharge wallet and remaining 844rs in my debit card) on 30 july.. the product delivered by snapdeal was 100℅ fake, it doesn't have any brand tag.. so that i returned the product on 9 aug.. now they are saying that they refunded successfully.. but i got 54rs freecharge money only, remaining 844 paid by debit card didn't received... plz help me

I placed an order of Pari Fashion Multicolor Cotton Saree with order id [protected] and received it on 5.08.16. I was dissatisfied with the item and so decided to return the order. the item was picked up from my home on 9.08.16. thereafter having got no refunds I rang up the customer care numerous times and whenever they received the call they said that they will take 48hours to return the money. today is 16.08.16. already 2x48hours have passed but i have got nothing but consolation from their side that I will be getting the money at the earliest. this is a genuine harassment for the customers. they mailed me few hours ago wanting my bank details which is already provided in my registered account. I tried to provide it again. but the details can't be submitted.

I have received a piece of stone inside the ordered product box. Embarrassing. How can they be so irresponsible

The product I received was in dead condition and yet was shipped by snapdeal, they delivered the product at my door and now they are not willing to take it back from my home instead they are saying me to courier it . When I tried to contact them they have disconnected my call several times and have not let me talk to their representative. They are a fraud company and they do so.What can I do to them and what other step shall I take?

I purchased a mobile from snapdeal on 4th of august i received it on 5th august when i get it on 8th august i used it so i reliase that its speed is so slow as i cant able to do work on it and after downloading some apps its hangged and did nt work properly as i realise its nt working and i cant able to use it so i apply for return on 9th of august now the executive come on 11 august and take a review and said we will pick up the product samsung j2pro in evening or tomorrow on 12th of august but there is no call no email nothing comes to me and i m very much disappointed to the snapdeal is system is so slow. That after the review taken its 4 days passed they says our experts give the revert that whether they pick it up or they repair it but till now there is nt any idea what can i do buy a new phone is a headache for me i want to buy another one for use but till i did nt get my refund i cant able to do anything my sub oder id is-[protected] email-id - [protected]@gmail.com, naven sethi

I ordered for a 200 gm pack of nutrilite amway all plant protein powder on snapdeal. It was delivered on 11th aug 2016 in the afternoon. When i opened it on reaching home, i was surprised to find that the container seal was completely open. I personally opened the outer carton and packing which was intact but inside seal was broken. The website did not allow to return / refund the product stating that as per the policy, it is not allowed. On reaching customer care some how, i managed to get the return request no. 27774748 and was promised action in 24 hours. However, to my surprise, on 16th aug, i was told that the product can neither be replaced nor be returned as per the policy. I was also not allowed to approach anybody senior who can speak about it with authority. As on today, i have to consume the product or throw it out. It is risky to receive the food product in open seal condition and consume. Who will be responsible if there is any adverse impact on my health because of probable adultration?? No response to this question from customer care except that as per the policy, they can not accept the replacement or refund request.