Snapdeal.com Complaints & Reviews

I had ordered samsung galaxy j3 on july 7 from snapdeal. When the product did not reach by 21 july i cancelled the order and waited for refund as per snapdeal refund policy (Requiring 9 days max time), when the refund didn't initiate in stipulated time i filled the complaint with snapdeal customer care on aug 3. On the same day i got the message that your product has been delivered even when i didn't recieve it. From then on i almost contacted snapdeal customer care 10-15 times but everytime i get the same response our team is looking into this issue, i am escalating your complaint, give us 48 hours but till now i haven't recieved the refund. There has been no progress on issue.

I have order being human pink round neck tshirt its fabric quality is very bad and item is given one year old so i will returned the item on 6 aug 2016 but my amount is not given by the snapdeal in my account i talk to his customer care from 5 days always he tell me that amount is refundee in 24 hours but i have not got my amount and the customer care name sidhanth so i need my amount so pls take some action for this issue

I placed on 14 -8-116 my Philips explode in 4040F/94 2.1 multimedia speaker black.Snap deal give estimate date 16 _ 19 August 16. Till On today 20 August my order not placed to me and not giving any track position my order id [protected]

Dear sir,

The online shoping site snapdeal is providing the very poor service as per my experience. At first i ordered the one mobile, flip cover and temper glss. Snapdeal sold me flip cover and temper glass but i did not got mobile upto 20 days. By telephone i knew that order misplaced then i cancealed the order.
Then i again ordered a mobile with extra 49 rupees. Charge for speedy delivery. But, idid not received the product from 10 days. I mailed may times but they do no replied.

Thanks
Deepak singh
[protected]
Ingh. Roshni. [protected]@gmail.com

Hi team,

Please check with your courier service they are not at all delivering my order placed for amway. Neither they have attempted any delivery because at my office guard is always available .As confirmed from him no one visited with any courier from snapdeal.They are updating delivery attempt failed.pls rectify.
Order number: [protected]
Snapdeal
Product ordered:Amway Nutrilite Nutralite hair skin and nails.

Regards
Maninder Singh
[protected]

Sir i order 2 products from snapdeal online shopping and i face problem in the product and i placed a return and return to the product to the seller and call the costumer care they say me we dont refund my money and the product isnt passed quality check and i have send the same original product but he say me it not passed quality check so we dont refund u money or i[censored] dont return product u give me my product back but he say we dont give ur money and product and order product memory card isnt taken to return and sir plz help me and sir snapdeal is cleary mentioned easy return but why he not receive my product and didnot give me refund and my snapdeal id is [protected]@gmail.com and order id is [protected] and [protected]

Order id: [protected]

Suborder id: [protected]
You had closed my order of tempered glass without delivery. The promised delivery date is on or before 17th aug and yet the order is not dispatched so i need the product within 2 days or else issue the refund with compensation. The order is placed on aug 9th 2016

A wildcraft rock red travel rugsack bag was ordered on 8th august 2016. The order no. Is [protected] and sub order no.[protected]. The seller of product is m/s simba shopping pvt ltd, chenai. The item was delivered today on 19/8/2016.
However the product delivered is not the one i ordered. I had ordered for wildcraft rock red travel rugsack bag model rock 30 which costs rs.2032.00 the cost of the product delivered is only rs.1095 and do not correspond with the one i ordered. Cash on delivery payment made for rs.2062 including courier charge.
Immediate action needed in this regard.

I order product kiss beauty ads fashion colour makeup kit 48 color eye shadow laptop - multi color on snapdeal which is delivered on 16th august 2016. After checking the product i found that product is completely damaged.

I tried to return/replace it on snapdeal site but after clicking on return/replace and selecting the damage option, its giving the message:

"refund/replacement not allowed as per return policy".

There is no email id, chat support or customer care number where i can get the solution.

I haven't received my refund back and i am getting message that refund completed smoothly, when contacted their email id is not working and customer care number says "invalid request". How we are going to contact then if there is no point of contact.

Although amount is less but still you must take care of your work.

Snapdeal please stop fooling customers.

Hi

I had ordered blackberry z10 from ([protected]@gmail.com & [protected]) email id and phone number i got it very successfully on 27/feb/2016 invoice

My order number is [protected]
Invoice number : sd465d/15-16/10708


Now problem is that my charger is not working and not able to reach you so please do needful so that i could continue with snapdeal

Thank you
Binny

I have canceled my product id [protected] no one came to take my oder but when i check my status it said return approve.. I don't know i want my money back as soon as possible & take that product.
Another product i brought product id [protected] i found it broken and does not match what i seen in configuration of the product
In snapdeal.. I have return it i want quickly take my product & back my money...
& also you don't behave properly with customer like we are came to you foe beg!!!

Its been 8 days since I returned the product and not yet received refund for that. I send mail and called customer care but no response from them. The product was was worth rs. 75. The order Id of the product is [protected].

I have ordered lakme eyeconic curling mascara 9ml and in that you have quoted the price as 262 /-, but your delivery person has charged 282.
I want to know why that person charged 20 rs/- extra.
And i want my money back or else i'll return the product. The person who has been dent to deliver the package which i have ordered has taken extra amount and didnt inform or return the extra money.

I had ordered Redmi Note3 mobile but they delivered duplicate product as its camera was totally spoiled!I returned the product on next day itself and now when asking for refund they are not ready to refund my money!.
Please help in getting my money back.

Dhara
[protected]

I ordered a pendant from snapdeal but they sent me wrong one. I asked for replacement they said i've to send it to company they cant take it back coz my address is out of reach and they'll return me my courier charges. I send it back to company but they haven't send me my courier charges i've sent dozens of emails to em already. It's already too late they refunded my pendant money but not courier charges.

This is regarding a product i had ordered from snapdeal on 3rd august 2016 (Order no [protected]). Product –ifb 20 ltr 20bc4 convection microwave oven.
The product delivered was broken.
On return request snapdeal denies to pick the material and asks to deliver the material at their warehouse.
I couriered the material to their warehouse but it returned back as it was out of service area. For that i had to pay rs 800.
Now neither snapdeal people contact me nor there is a way to talk to customer care.
Please look into the matter.

Dear sir/madam,

I have ordered 3 nos of blue notice board. But i have received only 1 no. On 08.08.16.

Then & there i requested for return the order. After that one day courier boy came & seen the package. He told i am unable to take this in my two wheeler because it is bigger size. I will arrange the four wheeler to pick the same.

After that no one came here as on today. Daily i am calling by phone & your executive is telling that today we will arrange to pickup after pickup you will get the amount back.

Today they are closing the return request.

Kindly help me out in this regards.

Venkatesh.
Ph.[protected]
Ph.[protected]

I ordered a product from snapdeal but later on i canceled the product on the same day before it being dispatched. The order was canceled but its been 8 days since i have canceled the product but i haven't received my refund yet. I emailed snapdeal.com 2 times but haven't got any reply. I didn't expect a company like snapdeal would do something like this.
Suborder id - [protected]

Hi,

Order id [protected]
I had purchased glucometer from snap deal but cancelled it before it was delivered to me.In the tool still the status is about to picked up. I had cancelled this by selecting option damaged since there was no other option available to cancel the product. The delivery boy didn't take the product saying it will be collected separately.

since 22 july 16, the product is lying at my desk. No one from snap deal has initiated to collect it. I have been regularly calling customer care executive which is a paid service. Every time they assure me that the product will be collected from me and money will be refunded to my account. But till date no initative have been made from snap deal.

Customer care executives every time assure me to collect the product.I never got call from snap deal for this issue . This is a very carelessness behavior from snap deal.Calling snap deal customer care is paid service and i have been calling them since long. They always assure me of collecting the product back over phone but no response later.