Snapdeal.com Complaints & Reviews

Address: 560046

Website: Snapdeal

D/Sirs. I purchased Lenovo G50-80 (80E502QIH) Notebook (5th Gen Intel Core i3- 4GB RAM-1TB HDD-39.62 cm) online on 18th July 2016 from Snapdeal as per the rule I tried to Register the product for warranty on Lenovo, they flatly refused as snapdeal is not in their list of online retailers, So, I contacted Snapdeal on their [protected]@snapdeal.com site to settle this issue, on 12.08.2016 they replied me asking me to send the image of registration number which is on the back of product which I sent them on 13th august, till now snapdeal didn't reply, So, today I sent them a reminder attaching 3 images of serial number, but to utter shock instantly I received reply stating we are no longer handling queris sent via "[protected]@snapdeal.com". Please advice me action to be taken in this regard.

Sep 22, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2016

Snapdeal.com Customer Care's response Dear Abdul Sattar Mukhtar Ahmed,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: 121004

Website: Snapdeal.com

This is darshit kumar
I am so much irritated the way ur app work and special not a particular number which ensures that to talk with a customer care person,
My mob no-[protected],
Email [protected]@yahoo.com
I hav 2 issue
First
Order id-[protected],
I can't get a single try from you and ur app shows first delivery attempt failed, it's ridiculous yaar
I want my product as soon as possible
Next 1 order id-[protected]
I cancelled this more then 10 days and stiil can't get my refund,

So please resolve all my issue
And plz call me as soon as possible
I want on urgent basis

Sep 26, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Aug 20, 2016

Updated by Darsh0441 I want a call from Snapdeal.com

Aug 20, 2016

Updated by Darsh0441 Please resolve my problem as soon as possible

Verified Support

Aug 22, 2016

Snapdeal.com Customer Care's response Dear Darsh0441,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: 700091

I have recd. The parcel today noon' after opening the parcel i found that a piece of tile in place of the tab ordered. Invoice no. S9d8ff/16-17/2791, in favour of debashis sengupta, mob. No. [protected]. This is a case of cheating the customers. Pl. Take immediate action regarding this issue. Resend the product, apologise, compensate/ refund. Otherwise the matter would be referred to appropriate authorities like consumer forum and other forums. Pl. Reply and contact immediately on urgent basis.

Debashis sengupta
[protected]@yahoo.co.in

Sep 22, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2016

Snapdeal.com Customer Care's response Dear dsg23,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110036

Hi, i recieved redmi note 3 from snapdeal which was defected piece, i complaint on 9th august thn your executor said that we will resolve your problem and and return the product immediately bt there is no action taken yet, they assured me to return my product and refund as soon as possible but i cant even interact with customer care executor, i am facing many problems bt snapdeal is not take any action,
My order id -[protected]
Resitered mobile no.-[protected]
Plzz take my problem seriously and return my product

Sep 24, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2016

Snapdeal.com Customer Care's response Dear pandey ganesh,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110020

Website: www.snapdeal.com

I had ordered samsung galaxy j3 on july 7 from snapdeal. When the product did not reach by 21 july i cancelled the order and waited for refund as per snapdeal refund policy (Requiring 9 days max time), when the refund didn't initiate in stipulated time i filled the complaint with snapdeal customer care on aug 3. On the same day i got the message that your product has been delivered even when i didn't recieve it. From then on i almost contacted snapdeal customer care 10-15 times but everytime i get the same response our team is looking into this issue, i am escalating your complaint, give us 48 hours but till now i haven't recieved the refund. There has been no progress on issue.

Sep 23, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2016

Snapdeal.com Customer Care's response Dear SajidK,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110054

Website: www.snapdeal.co.

I have order being human pink round neck tshirt its fabric quality is very bad and item is given one year old so i will returned the item on 6 aug 2016 but my amount is not given by the snapdeal in my account i talk to his customer care from 5 days always he tell me that amount is refundee in 24 hours but i have not got my amount and the customer care name sidhanth so i need my amount so pls take some action for this issue

Sep 22, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2016

Snapdeal.com Customer Care's response Dear aryan hot,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Thane, Maharashtra, 421605

I placed on 14 -8-116 my Philips explode in 4040F/94 2.1 multimedia speaker black.Snap deal give estimate date 16 _ 19 August 16. Till On today 20 August my order not placed to me and not giving any track position my order id [protected]

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Address: 737132

Website: www.snapdeal.com

Dear sir,

The online shoping site snapdeal is providing the very poor service as per my experience. At first i ordered the one mobile, flip cover and temper glss. Snapdeal sold me flip cover and temper glass but i did not got mobile upto 20 days. By telephone i knew that order misplaced then i cancealed the order.
Then i again ordered a mobile with extra 49 rupees. Charge for speedy delivery. But, idid not received the product from 10 days. I mailed may times but they do no replied.

Thanks
Deepak singh
[protected]
Ingh. Roshni. [protected]@gmail.com

Sep 26, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2016

Snapdeal.com Customer Care's response Dear deepak singh simplex,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: 144001

Website: snapdeal

Hi team,

Please check with your courier service they are not at all delivering my order placed for amway. Neither they have attempted any delivery because at my office guard is always available .As confirmed from him no one visited with any courier from snapdeal.They are updating delivery attempt failed.pls rectify.
Order number: [protected]
Snapdeal
Product ordered:Amway Nutrilite Nutralite hair skin and nails.

Regards
Maninder Singh
[protected]

Sep 29, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2016

Snapdeal.com Customer Care's response Dear mansin13,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Cuttack, Odisha, 754029

Website: snapdeal.com

Sir i order 2 products from snapdeal online shopping and i face problem in the product and i placed a return and return to the product to the seller and call the costumer care they say me we dont refund my money and the product isnt passed quality check and i have send the same original product but he say me it not passed quality check so we dont refund u money or i[censored] dont return product u give me my product back but he say we dont give ur money and product and order product memory card isnt taken to return and sir plz help me and sir snapdeal is cleary mentioned easy return but why he not receive my product and didnot give me refund and my snapdeal id is [protected]@gmail.com and order id is [protected] and [protected]

Sep 25, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Aug 19, 2016

Updated by archandankumar34 esa kuch karo karo bo snapdeal company ko sabak mile ki kavi v kisi costumer ke sath esa behave karne ko kavi soche ga v nehi aur sir mene usko seller ki co tact no manga aur return ke liye request kiya aur bo mujhe keh raha he mey kuch nehi kar sakta esa bar bar mujhe bol raha tha

Verified Support

Aug 20, 2016

Snapdeal.com Customer Care's response Dear archandankumar34,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Aug 20, 2016

Updated by archandankumar34 sir mene seller ko product vej diya he aur agar app refund nehi dena chahte ho plz mera produvt to mujhe bapas de do

Aug 21, 2016

Updated by archandankumar34 mene seller ko product vej diya he aur bo received kar chuka he aur travking deliver show kar raha he dtdc courier tracking no k89967309 and ho sale to mera product mujhe bapas vej do

Verified Support

Aug 22, 2016

Snapdeal.com Customer Care's response Dear archandankumar34,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

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Address: Kozhikode, Kerala, 673010

Website: www.snapdeal.com

Order id: [protected]

Suborder id: [protected]
You had closed my order of tempered glass without delivery. The promised delivery date is on or before 17th aug and yet the order is not dispatched so i need the product within 2 days or else issue the refund with compensation. The order is placed on aug 9th 2016

Sep 27, 2016

Complaint marked as Resolved

Verified Support

Aug 23, 2016

Snapdeal.com Customer Care's response Dear Hadi M Shamsudeen,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Chennai, Tamil Nadu, 600102

A wildcraft rock red travel rugsack bag was ordered on 8th august 2016. The order no. Is [protected] and sub order no.[protected]. The seller of product is m/s simba shopping pvt ltd, chenai. The item was delivered today on 19/8/2016.
However the product delivered is not the one i ordered. I had ordered for wildcraft rock red travel rugsack bag model rock 30 which costs rs.2032.00 the cost of the product delivered is only rs.1095 and do not correspond with the one i ordered. Cash on delivery payment made for rs.2062 including courier charge.
Immediate action needed in this regard.

Sep 20, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2016

Snapdeal.com Customer Care's response Dear Wangzo,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi

Website: snapdeal.com

I order product kiss beauty ads fashion colour makeup kit 48 color eye shadow laptop - multi color on snapdeal which is delivered on 16th august 2016. After checking the product i found that product is completely damaged.

I tried to return/replace it on snapdeal site but after clicking on return/replace and selecting the damage option, its giving the message:

"refund/replacement not allowed as per return policy".

There is no email id, chat support or customer care number where i can get the solution.

Oct 9, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Aug 19, 2016

Updated by Chandan02 Please help on the complaint.

Aug 19, 2016

Updated by Chandan02 I tried Snapdeal contact number[protected] to return/replace the item, but when I am choosing option 1 for return/replace option its telling that entered order ID is not correct.

I am not seeing any option that how to return this damaged item

Verified Support

Aug 20, 2016

Snapdeal.com Customer Care's response Dear Chandan02,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Aug 22, 2016

Updated by Chandan02 Thanks for quick response.

Aug 22, 2016

Updated by Chandan02 Hi Team,

I got call from Snapdeal that why the request was not raised on the date of delivery.

As I already mentioned that I tried everything on Snapdeal site from 16th Aug to 19th August and then I registered complaint here.

So please provide the solution.

Regards,
Chandan

Verified Support

Aug 24, 2016

Snapdeal.com Customer Care's response Dear Chandan02,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Aug 29, 2016

Updated by Chandan02 Hi Team,

Sorry to say.. But your team has already contacted and refused for any return/refund and apologized that they could not help.

So please stop sending assurance email.

Verified Support

Sep 01, 2016

Snapdeal.com Customer Care's response Dear Chandan02,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal

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Address: Gurgaon, Haryana, 122009

Website: Snapdeal.com

I haven't received my refund back and i am getting message that refund completed smoothly, when contacted their email id is not working and customer care number says "invalid request". How we are going to contact then if there is no point of contact.

Although amount is less but still you must take care of your work.

Snapdeal please stop fooling customers.

Aug 21, 2016

Complaint marked as Resolved

thank you for the service.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2016

Snapdeal.com Customer Care's response Dear RichaRawat,

Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.

Regards,
Team Snapdeal

Aug 21, 2016

Updated by RichaRawat please remove my complaint, its being resolved now

Verified Support

Aug 22, 2016

Snapdeal.com Customer Care's response Dear RichaRawat,

Thanks for the acknowledgment. If you have any further issues please [protected]@snapdeal.com so that we can assist you better.

Regards,
TEam Snapdeal

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Address: New Delhi, Delhi, 110041

Website: WWW.SNAPDEAL.CPM

Hi

I had ordered blackberry z10 from ([protected]@gmail.com & [protected]) email id and phone number i got it very successfully on 27/feb/2016 invoice

My order number is [protected]
Invoice number : sd465d/15-16/10708

Now problem is that my charger is not working and not able to reach you so please do needful so that i could continue with snapdeal

Thank you
Binny

Sep 26, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Aug 19, 2016

Updated by Kabir Youhana Hi

i had ordered blackberry z10 from ( [protected]@gmail.com & [protected] ) email id and phone number i Got it very successfully on 27/feb/2016 invoice

my order number is [protected]
Invoice number : SD465D/15-16/10708

Now problem is that My charger is not working and not able to reach you so please do needful so that i could continue with snapdeal

Thank you
BinNy
[protected]

Verified Support

Aug 20, 2016

Snapdeal.com Customer Care's response Dear Kabir Youhana,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Darjeeling, West Bengal, 734434

I have canceled my product id [protected] no one came to take my oder but when i check my status it said return approve.. I don't know i want my money back as soon as possible & take that product.
Another product i brought product id [protected] i found it broken and does not match what i seen in configuration of the product
In snapdeal.. I have return it i want quickly take my product & back my money...
& also you don't behave properly with customer like we are came to you foe beg!!!

Sep 23, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2016

Snapdeal.com Customer Care's response Dear Sourav-Ghosh,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi

Website: snapdeal

Its been 8 days since I returned the product and not yet received refund for that. I send mail and called customer care but no response from them. The product was was worth rs. 75. The order Id of the product is [protected].

Sep 25, 2016

Complaint marked as Resolved

Verified Support

Aug 23, 2016

Snapdeal.com Customer Care's response Dear perry1,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: 600043

I have ordered lakme eyeconic curling mascara 9ml and in that you have quoted the price as 262 /-, but your delivery person has charged 282.
I want to know why that person charged 20 rs/- extra.
And i want my money back or else i'll return the product. The person who has been dent to deliver the package which i have ordered has taken extra amount and didnt inform or return the extra money.

Sep 23, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Snapdeal.com Customer Care's response Dear frooti,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Mumbai City, Maharashtra, 400058

Website: www.snapdeal.com

I had ordered Redmi Note3 mobile but they delivered duplicate product as its camera was totally spoiled!I returned the product on next day itself and now when asking for refund they are not ready to refund my money!.
Please help in getting my money back.

Dhara
[protected]

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Website: snap deal

I ordered a pendant from snapdeal but they sent me wrong one. I asked for replacement they said i've to send it to company they cant take it back coz my address is out of reach and they'll return me my courier charges. I send it back to company but they haven't send me my courier charges i've sent dozens of emails to em already. It's already too late they refunded my pendant money but not courier charges.

Sep 28, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Snapdeal.com Customer Care's response Dear manzilj.,

Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.

Regards,
Team Snapdeal

Verified Support

Aug 26, 2016

Snapdeal.com Customer Care's response Dear manzilj.,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

Snapdeal.com Complaints & Reviews

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Snapdeal.com reviews & complaints page 422

Registration of the product for warranty of Lenovo Notebook purchased online from snapdeal.

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Refund issue and delivery delay

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Samsung galaxy tab 4

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Redmi note 3

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Product not delivered and Refund not Initiated

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Amount refund

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Delaying to deliver itom as estimated date.

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Service against delivery service

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Product not getting delivered

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Refund rejected

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Unexpected closing of my order without delivery

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Non delivery of exact product ordered

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Kiss beauty ads fashion colour makeup kit 48 color eye shadow laptop - multi color

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Refund not received

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Blackberry z10 charger

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Not getting money

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Refund not received for returned product

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Lakme eyeconic curling mascara 9ml

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Refund and fake Product

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Not refunding my courier charges.

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