Snapdeal.com Complaints & Reviews

I want to cancel my order
ORDER ID: [protected]

Purchased a product KENXINDA W1 smartwatch . It showed 7 day easy return while booking in mobile app . Have screenshot for the same . Revieved a defective product and when called up customer care they refused to return and said only replacement possible . Call centre executive also denied to transfer call to senior even after requesting and telling her that I will wait .

Kindly help .

Complaint
5th Reminder
Mr Kunal Bahl, M/S Snap Deal From: Kedar Narain
246, Ist floor, phase III, K 44 / 19, Naik Bazar
Okhla Industrial area, Varanasi, 221001 (U.P.)
New Delhi Pincode 110020 Mob: [protected]
[protected]@snapdeal.com, [protected]@snapdeal.com, [protected]@gmail.com
kunal.[protected]@snapdeal.com, [protected]@snapdeal.com
[protected]@snapdeal.mail.onedirect.in
rohit.[protected]@snapdeal.com

dated :13 08 2016

Complaint against Delivery of Defective Items without Valid Money Receipt Bearing Serial Number of the Product Sold and unlawful refusal for Return of Product under Snapdeal Return Policy.

Sub: Products Not Supplied with items as specified and ordered, Appears Defective.
Proper Money Receipt with Product Serial Number not Given By Snapdeal.

Ref: Order No [protected] and[protected] dt 04 August 2016 for WD Hard Disk 2 TB + 1 TB


With reference to above the consumer begs to complain as under:

1. That the undersigned placed an order for WD Hard Disk 2 TB on dt 04 August 2016 vide order number [protected] and WD Hard Dish 1 TB on dt 04 August 2016 vide order number[protected] under Snapdeal Product Return Policy.
Amount paid against order Number [protected] WD Hard Disk 2 TB Rs 4, 840/-
Amount paid against Order Number[protected] WD Hard Dish 1 TB Rs 6, 928/-
(Scanned document annexed as A 1 )
2. That the aforesaid items were delivered to the undersigned on 09 08 2016, by Cash On Delivery terms and by online payment, whereas the items ordered were not supplied as specified by the undersigned and appeared to be used and defective.

3. Discrepancies with the product are as under:
• the Container/Box containing the items bought was damaged.
• The Hard Disk made a click sound showing failure.
• Hard Disk supplied as 2 TB displayed a data storage space as 1.81 TB free of 1.81.
(Hard Disk Space annexed as A 2)
• Hard Disk supplied as 1 TB My Passport Ultra displayed a data storage space as 931 GB free of 931 GB.
(Hard Disk Space annexed as A 3 )
• the accompanying Retail Invoice did not mention the Serial Number of 1 TB Hard Disk (S/N WX61E852A9Z2, R/N: D8B ADAHHA, PN WD BGPU0010BBK – OB) sold to the undersigned against order number[protected]
(document annexed as A 4)

• the accompanying Retail Invoice did not mention the Serial Number of 2TB Hard Disk (S/N WXQ1AC5PV4R8, 3616 B RIN C6B FFBMCA, P/N WD BU6 Y0020BBK-OB) sold to the undersigned against order number[protected].
(document annexed as A 5 & A6 – 6a )

4. That a Product Return request was made by the undersigned on same day vide reference number 27633912 for pick-up of the faulty products.
(Screen shot annexed as A[protected]
5. That Pick up order was accepted for return of Order No[protected] WD Hard Dish 1 TB on dt 09 08 2016 well within time limit specified but the Snapdeal Courier did not turn up to pick up the Product for Return uptill the date of complaint. Further the Pick up order was neither accepted for return of Order No [protected] WD Hard Disk 2 TB nor Product Return Policy made good by Snap deal for any of the items sold against Snapdeal Product Return Policy. Moreover the Snapdeal Courier Company has failed in safe delivery of products ordered by the undersigned previously against which online complaint was also lodged with Snapdeal followed by complaint by email.
(document annexed as A 3, A 12 & A13 & 15)

6. That the Snap Deal failed to pick up the Return Request regarding Order No [protected] and[protected]. Further to escape with Return Request Policy the Snap Deal / Customer Care has illegally blocked my registered mobile number to accept any call or complaint from the undersigned against which a complaint was lodged through email on 12.08.2016 by the customer. Hence this follow up reminder is being sent to lodge my complaint against the personnel hampering Customer interest and goodwill of Snapdeal Company.

7. That the customer appears to be defrauded by Snapdeal Company and its authorities, money grabbed willfully and monetary losses caused with losses through mental tension and agony which shall be an unfair trade practices by Snapdeal.

As such you please are requested to return back the aforesaid items sold under Product Return policy, refund back the amount charged in my account and confirm your action today by return email failing which the Consumer shall be bound to refer the matter to his legal advisors for further action into the matter.

Thanking you.


Sincerely yours
Kedar Narain
(Customer / complainant)
K 44 / 19, Naik Bazar
Varanasi, 221001 (U.P.)
Mob: [protected]
[protected]@gmail.com

Annexures as above
Copy forwarded to Rohit Bansal, Snapdeal for necessary action.

Not refunded my amount into my account.snapdeal status displays refunded successfully.but not receive my amount.snapdeal says 11august2016 credited to my account.but not receive my cash.next day i checked my balance but not receive my cash in my account.then i contacted to customer service they responded negatively.

I ordered shoes from snapdeal..it was delivered successfully but size was a bit small for me..so I requested for return but a message came from snapdeal that pickup failed please reschedule it..but when i tried to reschedule the return of shoes i found there is no option of rescheding return neither on app nor on website..snapdeal is just cheating on the name of return..

I am having issue with apple iphone 5s purchased on 11 september from snapdeal
as a result i went to the customer care of iphone.
but they denied to provide me the warranty by saying that warranty will not be provided as the product is unauthorized modified.
on asking in detail they said that the cover of the touch and display socket is not there in the iphone it's not a technical fault but warranty will be discarded
and they have closed my complaint by saying that contact the snapdeal for that.
and in snapdeal they have changed my product status as refund initiated 10 months ago.
so i am unable to do any thing now except raising a complaint in the court

Respected Sir,
My name is Ch.Kiran Chand.I bought Locomotive Slim Fit Jeans of size 34 at from Snapdeal at 29th of July 2016 which cost RS.859.So, after the product is received it doesn't fit to me so I asked them to exchange the product on the same day that i got the delivery.So they sent a mail that pickup is scheduled and estimated pickup is on 2nd august 2016.After 2nd of august they didn't pick the product and when I call them back they are responding that the delivery boy will pick up the product on the next day.SO, i think I make many calls to snapdeal and I put 3 to 4 mails to them.I even said that I will complain to consumers forum even then there is no reply from snapdeal, such a arrogant behaviour I didn't expect from snapdeal. So, I want to file a case in consumer complaints so that i get the exchange of the product or my money back.So, please consider my case as soon as possible.
Thank you.

My name is shivendra my phone number [protected], [protected].
i have ordered web cam logitech c920 worth rupees 7833 in varanasi
from snapdeal on 1st july 2016 Order ID: [protected]
on 7st july 2016 i received another camera in the box of c920
model c270 worth rupees[protected].
i complained snapdealcustomercare sameday 7july 2016 for wrong product
7july 2016 9 pm snapdeal send me mail that seller has send wrong item
snapdeal asked my bank account number to refund my amount
and gave reference number 26159991
and told they will pickup wrong product

on 9 july snapdeal send massage they arranged return pickup by delhivery courier
but from that day i waited next two three days for pickup call
in between that i also asked snapdeal customer care for delhivery courier contact number
after some days they send a massage that refused to return product
again i called snapdeal customer care for return by another or same courier or manual pickup
snapdeal customer care assured me they will arranged return pickup.
from that time i called customer care 25-30 times
on 5 august 2016 [protected]@snapdeal.com send me mail that "We need images of your Logitech HD Pro C920 to look into your query"
i send images of their product which is logitech c270
but after that time no responses were given to me
also in customer care they donot pick my calls
now i feel i have been cheated by snapdeal
they wasted my money
they given me mental harassment
also wasted my so much times
please take action against such type of fraud
so they return my money
i have all call details with snapdeal customer care
with this complaint
attached
#.invoice
#.image of camera what i wanted
#.image of camera what snapdeal send me
#.mail image of snap deal "--- that seller has send wrong item"

please take action against such type of fraud
so they return my money

Late delivery issue and i already pay for express delivery charges.. order id [protected] if they can not complete their promise why they provide express delivery

This product was ordered. But shocked to see the product after opening the sealed delivery pouch. I found an old and used box inside. This happened first time as dealing with you for so long. So I thought must to inform you regarding the same.

We have ordered footwear which we want to return but we are not getting any email from your side and we have regitered complaint so many times still you are not doing anything.. we just want one email of your address so that we can courier that product. Please help us as we are in so worry we are not getting any response from anyone. Please help us

Hi All,

Iam anandababu from Bangalore and I bought a water purifier for my personal use from snapdeal.com in April'16 and there was no installation support from them post sale and that took more than a week get it installed spending my own money and found the product was defective post installing. Snapdeal is not responding any of my queries regarding this and when I contacted the brand I was shocked hearing from them that the product I received was a duplicate product as they dont sell any of the product out of Delhi and they cannot support me. What should I do now. Please someone help me in this...

Refund issue order id: [protected]
For order id - [protected] order date[protected] they delivered me a missing (Sd card) product packet now they didn't arrange reverse pickup up & no return button on order details...

Who is responsible for missing product delivery customer??? When will i get my refund money never i totally wasted my money on snapdeal???

I odder Samsung galaxy j7
Snapdeal ne muje 13500 ka Chuna laga diya he me order kiya mobile ka muje pathar bhej diya koi bhi snapdeal se order Na kare more details [protected] ager kishi ko photo bhejni he mera WhatsApp number [protected]

I have bought a pen drive
Order ID: [protected] Placed on: Wed, 03 Aug, 2016
Delivery Address
room no. 437 aryabhatt hostel
iit bhu
Varanasi, Uttar Pradesh-221005
YET I HAVENT GOT THE DELIVERY.
I GOT THE MESSAGE OF RESCHEDULING OF THE DELIVERY .

02.08.16 date par humne shoe ordar kiya tha.but abhi tak bhi delivery nahi mila.snapdeal ka delivery bohut kharap hain..

ak number s e phone aya tha delivery ke liye 3 din pehele.([protected]).but abhi no pe kohi reply nehi mil raha hain.

I ordered samsung j2 pro i received and mobile set had battery problem i asked to return but they provided service engineer he also checked and found a problem. now snapdeal asking me to visit a service center .

Order id- [protected]
aditya raj
complaining on consumer complaints, i thought i would get my refund as i was getting daily calls from them, n then d last call from them told me ur refund has been initiated, plz wait 4 days in b/w refund wud be in ur account, n today is about a week. Plz tell me whom i really ask about it. 2 months has gone since i returned d product n waiting for refund... ;-(

My order id: [protected] (1 item) placed on 04 aug, 2016 with
Notion ink cain signature black 32gb 3g 2-in-1 laptop (free active stylus & mobile office)

And i received

Order id: [protected] (1 item)
Placed on 04 jan, 2016

Notion ink cain signature black 32gb 3g 2-in-1 laptop (free mobile office)

There is free active stylus is missing...


Please go through the below pictures
1st picture is what i was ordered
2nd picture is what item was delivered...
In this the free active stylus is missing

I have full faith on your website... and even i am doing my research on electronic retailing area... i am a regular customer to your website and never get any problem with my previous shopping experiences... this is the first time i got this problem. hope you can solve this problem as early as possible.

Thank you,

Best regards.

Good morning sir! This is to inform you that
Its been 9daya i m not able to get my money back.
I had ordered a sunglasses for rs.449.. It came to me on time but it has got some scratches on its glass for which i had to return the product
I had returned the product on 4th of this month that is august
When ever i try to check the freecharge balance it shows me a message "we are unable to process your request please try again after some time"screenshot of that will be attached in this mail
It's been 9days n m still not getting my money back.
It's totally absurd
Kindly refund the money back so that i can order a new one soon!!