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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
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Snapdeal.com reviews & complaints page 421

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R
Rohan Chowdhary
from Mumbai, Maharashtra
Aug 21, 2016
Resolved
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Address: Mumbai City, Maharashtra, 400053
Website: Snapdeal

This is with reference to order id [protected] cancelled by me on 14th august 2016. Your website says that the order has been refunded on 15th august which is not the case. I am yet to receive my refund and its been a week now. Please look into this as this is not the first time this has happened. It is disgusting that your website mentions false updates regarding the refund.
Sep 23, 2016
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2016
Snapdeal.com Customer Care's response
Dear Rohan Chowdhary,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
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    P
    parihar02
    from Kolkata, West Bengal
    Aug 21, 2016
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    Address: Kanpur, Uttar Pradesh, 208011

    I ordered a mobile from Snapdeal worth rs 7100. I got different one. I mailed them and continuously calling to customer care but they always gives promise that we will pick the product today but from 7 days they did not pickup the product till Now what to do. They are not responding.
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      T
      Tejram Paswan
      from Delhi, Delhi
      Aug 21, 2016
      Resolved
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      Address: hp compaq persario c
      Website: snapdeal.com

      Hii snapdeal team,
      I am Tejram Paswan from uttam Nagar new Delhi. I have a purchased ho laptop charger on 20 July 2016 ordered to.but this items is fault . Please I want to change this product.
      Please You help me.

      Mobile no.[protected]
      Email. [protected]@gmail.com

      Your customer...
      Tejram Paswan
      +2 photos
      Sep 26, 2016
      Complaint marked as Resolved 
      Snapdeal.com customer support has been notified about the posted complaint.
      Verified Support
      Aug 22, 2016
      Snapdeal.com Customer Care's response
      Dear Tejram Paswan,

      Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

      Regards,
      Team Snapdeal
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        M
        Mrrinal Dev
        from Patna, Bihar
        Aug 21, 2016
        Resolved
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        Resolved

        Address: New Delhi, Delhi
        Website: www.snapdeal.com

        I have ordered a product (T-shirt prym_medium) order id: [protected], order placed on 19th august 2016, and it has to be delivered today. The courier guy called me today after 12 p. M. And asks i want the product? I said yes and he replied that he'll come to delivered it within few hours. But after few hours i received a mail and a message from snapdeal on my phone which reads "delivery attempt made but failed please give us another date". This is the biggest lie, no delivery attempt made. It false. And when i tried to track my order on website of snapdeal it says return/refund or cancel order. This is very disgusting.

        Mrinal dev
        Oct 1, 2016
        Complaint marked as Resolved 
        Snapdeal.com customer support has been notified about the posted complaint.
        Verified Support
        Aug 22, 2016
        Snapdeal.com Customer Care's response
        Dear Mrrinal Dev,

        Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

        Regards,
        Team Snapdeal
        Aug 22, 2016
        Updated by Mrrinal Dev
        I have ordered for prym men's tshirt medium on 19th aug my order id: [protected]. The product has to be delivered yesterday but i didn't and i got a message and mail from snapdeal that delivery attempt failed which is 1000% absolutely wrong. No one has came to deliver the product. Now today i got the product and i am very much shocked to see that instead of prym men's tshirt its a printed girl's top. Snapdeal delivered me the wrong item. Then i login to replace/refund it from my account but it shows there that product has not been delivered yet and first delivery attempt failed (Another biggest lie). This is very disgusting that i received a wrong product and not able to return it.

        Snapdeal should seriously look into these types of matter where false things are happening and customers have to go through economical and mental torture.
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          E
          ermandy
          from Amritsar, Punjab
          Aug 21, 2016
          Resolved
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          Resolved

          Address: 143202

          How many times i requested to return the items back but no body bothers, when i received my ordered items, i didnot like them at all and i put request on the same day to return them back but you arr cancelling my requests, i dont know what is going on, take them back, and refund my money back for all 3 items which include curtains 4 pieces, again curtains 4 pieces and bedsheet with 2 pillows, i am totally unsatisfied with the fabric of all the items, send someone to pick them up please.. I dont want to hear from you later that its more than 7 days to return as per your policy, i had put reqest to return all items on the same day when i received them, i have all them proofs in emails you sent me in confirmation but you never collected them, i strongly requesting to take all ietms back and refund my money back to me, thanks, mandeep kaur.
          Order id is: [protected]
          +1 photos
          Sep 22, 2016
          Complaint marked as Resolved 
          Snapdeal.com customer support has been notified about the posted complaint.
          Aug 21, 2016
          Updated by ermandy
          Hh
          Verified Support
          Aug 22, 2016
          Snapdeal.com Customer Care's response
          Dear ermandy,

          Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

          Regards,
          Team Snapdeal
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            S
            Sargamambrish
            from Pune, Maharashtra
            Aug 21, 2016
            Resolved
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            Resolved

            Address: Meerut, Uttar Pradesh, 250001
            Website: Snapdeal

            Sir,
            I have registered a complaint for replacement of sony ear mic which was not functioning properly i returned it within due time. But your company is sending me mail that they have not received product. Please ask your courier service for late delivery of product to you. Kindly replace it as soon as possible. Thankyou
            +1 photos
            Sep 26, 2016
            Complaint marked as Resolved 
            Verified Support
            Aug 23, 2016
            Snapdeal.com Customer Care's response
            Dear Sargamambrish,

            Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

            Regards,
            Team Snapdeal
            Camera defected
            Jafar Mollah's reply, Nov 24, 2017
            Damaged product
            Snapdeal.com Customer Care's response, Nov 28, 2017
            Verified Support
            Dear jafar mollah,

            Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [email protected] so that we may assist you.

            Regards,
            Team Snapdeal
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              P
              priya347
              from Noida, Uttar Pradesh
              Aug 21, 2016
              Resolved
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              Resolved

              Website: www.snapdeal.com

              I ordered a mobile from snapdeal worth rs 5000. I got different one. I returned that to snapdeal warehouse via dtdc. But they didn't accept it. They returned product to me. After contacting to snapdeal i again returned product but again same thing happened. Now what to do. They are not responding my calls and mails. I wasted my 5000 rs.. I didn't get my refund back and also my second courier charges. I don't know what to do now.
              May 18, 2017
              Complaint marked as Resolved 
              Snapdeal.com customer support has been notified about the posted complaint.
              Verified Support
              Aug 22, 2016
              Snapdeal.com Customer Care's response
              Dear priya347,

              We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

              Regards,
              Team Snapdeal
              Aug 24, 2016
              Updated by priya347
              I Still Didn't receive any response from you..
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                S
                shaima husain
                Aug 21, 2016
                Resolved
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                Resolved

                Address: New Delhi, Delhi, 110020
                Website: m.snapdeal.com

                Order id [protected] snapdeal sent damaged item prestige casserole. And courier keeps calling but never come on time to pick up the product. No tollfree customer service number to contact snapdeal. Do the return pickup soon seriously. Courier keeps calling and we keep waiting but they never pickup. Today also courier called and we told them the time they can come and we kept waiting but there is bo pickup done today also. What is this?
                Sep 23, 2016
                Complaint marked as Resolved 
                Snapdeal.com customer support has been notified about the posted complaint.
                Verified Support
                Aug 22, 2016
                Snapdeal.com Customer Care's response
                Dear shaima husain,

                Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                Regards,
                Team Snapdeal
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                  N
                  negijohny
                  from Ramnagar, Uttar Pradesh
                  Aug 21, 2016
                  Resolved
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                  Resolved

                  Address: Dehradun, Uttarakhand, 248001
                  Website: snapdeal,com/myorders

                  I have ordered anarkali suit with order no. [protected] from snapdeal by name of johny negi. But when received (By paying cod rs.899) it was defective so i want to return this suit and return my hard earned money. When tried for returning through snapdeal. Cm/myorders, it is not working and even customer call toll free no. Is not working.. My customer id is [protected] with mobile no. [protected]. Invoice no. Is s55372/2/16-17/3773 and invoice date 10/08/2016.
                  Sep 23, 2016
                  Complaint marked as Resolved 
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 22, 2016
                  Snapdeal.com Customer Care's response
                  Dear negijohny,

                  Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                  Regards,
                  Team Snapdeal
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                    M
                    Manalayth Narayan
                    from Haridwar, Uttarakhand
                    Aug 21, 2016
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka, 560075

                    I had purchased a wireless head phone from snapdea.com, delivered to me on 8th august 2016. Within two days, the headphone developed tv audio connective problem, i complained to snapdeal and they gave me replacement since as per terms snapdeal is providing 7 days return / replacement option. But the replacement product also developed the very same problem just within 3-4 days o[censored]se. I had sent several complaints to snapdeal including their managing director. Further the seller rightly mentioned in their product website the said headphone is provided with 1 year warrenty against manufacturing defects. I had claimed refund with snapdeal, but snapdeal reply, that their responsibility eases with 7 days return / refund.
                    +1 photos
                    Sep 23, 2016
                    Complaint marked as Resolved 
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 22, 2016
                    Snapdeal.com Customer Care's response
                    Dear Manalayth Narayan,

                    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                    Regards,
                    Team Snapdeal
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                      A
                      Anu Shivram
                      from Mangalore, Karnataka
                      Aug 21, 2016
                      Resolved
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                      Resolved

                      Address: Bangalore, Karnataka, 560078

                      Till now i have contacted snapdeal cc service more than 10 times and every time i hear is 24 hours to wait to resolve the issue.

                      I had paid the amount 11, 238 through credit card with the emi, for some reason i had to cancel (Re-ordered again) but its been two month i have not received the refund and i had to pay interest for the emi for the last month. This is my last attempt and i am going to lodge a complaint if i am not going to receive refund in 24 hours.

                      I need my amount 11, 238 back to my account + the interest i paid to bank.

                      I should really say this "snapdeal is really worst".

                      Attached the bank details.


                      Regards,
                      Anu
                      Sep 27, 2016
                      Complaint marked as Resolved 
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 22, 2016
                      Snapdeal.com Customer Care's response
                      Dear Anu Shivram,

                      Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                      Regards,
                      Team Snapdeal
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                        A
                        Anjali8981
                        from Baghdogra, West Bengal
                        Aug 20, 2016
                        Resolved
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                        Resolved

                        Address: Kolkata, West Bengal, 700099
                        Website: Snapdeal.com

                        I ordered an apple iphone 5s space grey the delivery guy came and delivered the product to me. I opened it and it was in a very good condition and i am very happy with the product that i received but only i have 1 complain and that is i didn't get the bill receipt. What if in the future i wanted to return this product then who will take the guarantee of my phone. I want a bill reciept as fast as it is possible.
                        Sep 23, 2016
                        Complaint marked as Resolved 
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 22, 2016
                        Snapdeal.com Customer Care's response
                        Dear Anjali8981,

                        Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                        Regards,
                        Team Snapdeal
                        Verified Support
                        Aug 23, 2016
                        Snapdeal.com Customer Care's response
                        Hi Anjali8981,

                        Please share valid order details so that we can assist you further.

                        Thanks,
                        Team Snapdeal
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                          О
                          Оиїг Кїи
                          Aug 20, 2016
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                          Website: snapdeal

                          I have sended courier for replacement on given adress
                          But order status not changing
                          3 days ago i have sended the courier my order id: [protected]
                          Or i have to wait some more days
                          What if i did'nt get my replace product are snapdeal going to give me the same new product
                          I dont have any bank acount
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                            V
                            vishal ugwekar
                            from Pune, Maharashtra
                            Aug 20, 2016
                            Resolved
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                            Resolved

                            Address: 411039

                            I have ordered product samsung galaxy j2 pro on 16/08/2016.
                            My order no is [protected]
                            Your promice delivery date is 19/08/2016.

                            My awb no.[protected]

                            But still not yet delivered. I received msg from snapdeal but there is no courier local contact no.

                            A already complanit to you

                            My complaint no. Is
                            [protected]
                            [protected]

                            I search xpressbees courier on google. But that courier no any responce.
                            Very bad review on google that courier company for delivery.

                            I trying to snapdeal call center for help but they also unknow for there courier local contact no..

                            Pls let me knw when i will get my produc
                            Sep 23, 2016
                            Complaint marked as Resolved 
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 22, 2016
                            Snapdeal.com Customer Care's response
                            Dear vishal ugwekar,

                            We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

                            Regards,
                            Team Snapdeal
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                              R
                              Rawat g
                              Aug 20, 2016
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 250005

                              Sr i m sonu rathi.. I purchase a asus zefone.. From snapdeal... N pay through online banking... After 4 days msg came that we have delivered your order but i didn't receive my order the amount was 8999 rs plz action... Again this my contact no
                              Is [protected] n the order id was [protected]
                              +1 photos
                              Sep 25, 2016
                              Complaint marked as Resolved 
                              Verified Support
                              Aug 23, 2016
                              Snapdeal.com Customer Care's response
                              Dear Rawat g,

                              Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                              Regards,
                              Team Snapdeal
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                                A
                                ashish chowdhurym34
                                from Delhi, Delhi
                                Aug 20, 2016
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110019
                                Website: snapdeal.com

                                Dear administration officer of delhi branch,

                                I have ordered the bio care face and body gel aloe vera combo set and my ordered no. Order id: [protected] but today i have received only single pc.
                                I paid by debit card rs.285 because it is combo - set 2pc set. Online it is clear mentioned combo-2 then why you had delivered single pc..
                                Deliver me combe set not single which i received
                                More over why should i pay you rs 285 for 500ml. When it is available in open market at 150 per 500 ml.
                                +1 photos
                                Sep 22, 2016
                                Complaint marked as Resolved 
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 22, 2016
                                Snapdeal.com Customer Care's response
                                Dear ashish chowdhurym34,

                                Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                Regards,
                                Team Snapdeal
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                                  A
                                  Abdul Sattar Mukhtar Ahmed
                                  from Bengaluru, Karnataka
                                  Aug 20, 2016
                                  Resolved
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                                  Resolved

                                  Address: 560046
                                  Website: Snapdeal

                                  D/Sirs. I purchased Lenovo G50-80 (80E502QIH) Notebook (5th Gen Intel Core i3- 4GB RAM-1TB HDD-39.62 cm) online on 18th July 2016 from Snapdeal as per the rule I tried to Register the product for warranty on Lenovo, they flatly refused as snapdeal is not in their list of online retailers, So, I contacted Snapdeal on their [protected]@snapdeal.com site to settle this issue, on 12.08.2016 they replied me asking me to send the image of registration number which is on the back of product which I sent them on 13th august, till now snapdeal didn't reply, So, today I sent them a reminder attaching 3 images of serial number, but to utter shock instantly I received reply stating we are no longer handling queris sent via "[protected]@snapdeal.com". Please advice me action to be taken in this regard.
                                  +2 photos
                                  Sep 22, 2016
                                  Complaint marked as Resolved 
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 22, 2016
                                  Snapdeal.com Customer Care's response
                                  Dear Abdul Sattar Mukhtar Ahmed,

                                  Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                  Regards,
                                  Team Snapdeal
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                                    D
                                    Darsh0441
                                    Aug 20, 2016
                                    Resolved
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                                    Resolved

                                    Address: 121004
                                    Website: Snapdeal.com

                                    This is darshit kumar
                                    I am so much irritated the way ur app work and special not a particular number which ensures that to talk with a customer care person,
                                    My mob no-[protected],
                                    Email [protected]@yahoo.com
                                    I hav 2 issue
                                    First
                                    Order id-[protected],
                                    I can't get a single try from you and ur app shows first delivery attempt failed, it's ridiculous yaar
                                    I want my product as soon as possible
                                    Next 1 order id-[protected]
                                    I cancelled this more then 10 days and stiil can't get my refund,

                                    So please resolve all my issue
                                    And plz call me as soon as possible
                                    I want on urgent basis
                                    +1 photos
                                    Sep 26, 2016
                                    Complaint marked as Resolved 
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Aug 20, 2016
                                    Updated by Darsh0441
                                    I want a call from Snapdeal.com
                                    Aug 20, 2016
                                    Updated by Darsh0441
                                    Please resolve my problem as soon as possible
                                    Verified Support
                                    Aug 22, 2016
                                    Snapdeal.com Customer Care's response
                                    Dear Darsh0441,

                                    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                    Regards,
                                    Team Snapdeal
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                                      D
                                      dsg23
                                      from Tezu, Arunachal Pradesh
                                      Aug 20, 2016
                                      Resolved
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                                      Resolved

                                      Address: 700091

                                      I have recd. The parcel today noon' after opening the parcel i found that a piece of tile in place of the tab ordered. Invoice no. S9d8ff/16-17/2791, in favour of debashis sengupta, mob. No. [protected]. This is a case of cheating the customers. Pl. Take immediate action regarding this issue. Resend the product, apologise, compensate/ refund. Otherwise the matter would be referred to appropriate authorities like consumer forum and other forums. Pl. Reply and contact immediately on urgent basis.

                                      Debashis sengupta
                                      [protected]@yahoo.co.in
                                      Sep 22, 2016
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 22, 2016
                                      Snapdeal.com Customer Care's response
                                      Dear dsg23,

                                      Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                      Regards,
                                      Team Snapdeal
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                                        P
                                        pandey ganesh
                                        from Gurgaon, Haryana
                                        Aug 20, 2016
                                        Resolved
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                                        Resolved

                                        Address: New Delhi, Delhi, 110036

                                        Hi, i recieved redmi note 3 from snapdeal which was defected piece, i complaint on 9th august thn your executor said that we will resolve your problem and and return the product immediately bt there is no action taken yet, they assured me to return my product and refund as soon as possible but i cant even interact with customer care executor, i am facing many problems bt snapdeal is not take any action,
                                        My order id -[protected]
                                        Resitered mobile no.-[protected]
                                        Plzz take my problem seriously and return my product
                                        Sep 24, 2016
                                        Complaint marked as Resolved 
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 20, 2016
                                        Snapdeal.com Customer Care's response
                                        Dear pandey ganesh,

                                        Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                        Regards,
                                        Team Snapdeal
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