Snapdeal.com Complaints & Reviews

I ordered by mistake one product Blackberry Grey Regular Fit Trouser size 34 and I made payment also. When I am cancelling the product, Snapdeal is reflecting this message " Can't connect right now, please check your Internet connection and try again". I am not able to cancel any products which I paid amount already. My all orders are prepaid, , Snapdeal is taking advantage of this. I will lodge complain in consumer court against SNAPDEAL. Kindly help me in refund of my money.

Dear sir

I bough a battery operated car from snapdeal.com and the same is delivered to me on 14-aug-201.

I received a damaged product, so i placed order for "retrun" on 19 aug 2016 but so far they are neither taking back their product and nor they are giving back my amount. Please take a look into it.

My orderid#order id: [protected], placed on 08 aug, 2016. My e-mail id [protected]@yahoo.com and phone number [protected]. Thanks,
Masthan

My mobile redmi note 3 was picked up by snapdeals courier partner and acknowledment was shared by them when i enquired with snapdeal for the refund they said your pickup has beem failed and even when i shared the acknowledgment which the guy who picked the phone gave to us. They said it is not valid acknowledgement receipt even though it was there on courier partner and number given by that guy is also going not reachable and they are not enternaing my complaint. Now they have closed my complaint citing that i dont want to return product now which i have already returned to them. Please help to get my hard earned money back.

My mobile camera not work so plz my complaint register
My mobile no.[protected]/[protected]

Please ref: order id: [protected]
Complaint refernce no.28248792 and 28038414
I was delivered an old, used and damaged puma shoe on 18.08.2016 at about 1200 hrs. So, i made complaint to customer care immediately and as per cc instruction, i filed returned the product request and refund to bank
Account. After that i daily contact customer care and made complaints to
Take the product back. However, for the past 5 days no courier person
Turned to my address to receive the product. Ple direct courier person to
My given address immediately.
*g. Annadurai, inspector of police, *
*no.152/1, parvathy st., buvaneshwari nagar, *
*new fairlands, salem 636016.*
*mob. No.[protected].*

If no response from your side immediately, i will take legal action against
Concerned authorities.

Dear all
I have received ambrane p[protected] mah power bank - black - for ios and android devic from snapdeal but when i have receive i found it have defective (backup is not proper). so we have complain for return but company reply that we can not pick your product from your location further product was deliver same place so please do needful.

Order id - [protected]
i have purchased in snap deal portal Micromax Canvas Spark 2 (4GB, Black) on 14 march 2016 My Order id - [protected], i didn't have got any update about my refund. Wen hewer i call You are always replying me that we are working on it but just to avoid my call using you are working on so that its been more than 5 months but till now you were unable to refund me my money.
I had got a call from you on last to last 15 days back that you have toald that you will recive your money withen 48 Hrs but till now i didn't recived my refund . Please make it fast so that i will b free from this problem

Brand: Vin fast 007 silver 10400 mah power bank very problem create. 27 July 2016 ko mujhe vin fast 007 silver 10400 mah ka power bank delivered hua only 5 days me hi iski USB kharab ho gyi uske baad only 20 days me product puri tarah se damage ho gya full charge hone ke bawjud bhi is me power nhi rhti he.
19 August ko mene costumer care pr bhi call kiya tha tb v koi decision nhi nikla apse nivedan he ki ya to use repair karaye ya my money return Kare.

Order id - [protected]
Hey i didn't have got any update about my refund. You are always repling me that you are working on it but what the hell you are working on so that its been more than 2 months but till now you were unable to refund me my money.
I had got a call from you on last to last Monday that you have initiated my money but till now i didn't have got it. Please make it fast so that i will b free from this problem

I am the regular online customer. On dt.29/06/2016, i have bought a redmi note 3 mobile phone (3 gbram, 32 gm rom version) @11999 for my uncle mr ashvin modi (order id [protected]) from snapdeal.Com. As, there were my issues with that mobile phone, i have complainted snapdeal for this problem in 3-4 days, so i may get a replacement or refund for the same. But, they have spent nearly 1 month to arrange for the pick up. On dt. 02/08/2016 they received that phone at their end and they have assured me to refund my money till dt 05/08/2016. But after every 4-5 days i have reminded them to refund my money in my bank account, every time they are giving commitment to refund my money in 2-3 days. But till today (dt.22/08/2016) i have not received my money. Everytime they are giving a same reason that due to any technical problem my refund is not done yet. Pl help me to get my money back at earliest. My mail id is [protected]@yahoo.Co.In and my mobile no is [protected] and [protected].

Hi,

I have purchased a voltage stabilizer from snapdeal 10th of August, 2016. I found product is not suitable for my appliance and placed reverse pickup request to return the order on 13th of August. So far they have assigned to the reverse pickup courier request twice which got turned down by courier partner as their service is not covered to my area. It was assigned to another courier third attempt but same thing is happening again and again. I have wasted my entire day all the three times and could not come to a conclusion. It's really unfortunate to say that i am losing hope from Snapdeal as they dont have any hold on their courier partners. Every time your team is coming with a silly excuse that it would be picked up within 1-2 days. I am totally pissed off with this kind o[censored]nprofessional approach not only from them only. Please take this as an escalation towards violating customer service norms . I hope at least someone should be there who can understand the value of it and take the matter to resolve it quickly.

Regards,
Abhijit

Mujhe jo product deliver huwa hai jo online dikhaye gye item se different hai aur is item ka size v fit nhi hai
so i request you plese return this product (Johnson Hakoba Multi-Colour Pack of 3 Bra) and refund my amount
shubhi chaurasia

I have recently purchased a tv from snapdeal.com.
Tv is not working as expected getting power off suddenly
We have called sumsung customer they came and told this is fake tv (Malaysia product) warranty will be not covered in india.

Napdeal is not taking return/replace item.

Also i have problems with the product from day one
1. Tv delivered 35mks away from home (We have arranged a car to get the tv to my home cost me around 1500 rs)
2. Called customer service for installation it supposed to be for free however they are asking 5000 + tax to come to my home
3. Reported issue to snapdeal on fake product being sold and had sent complete chat with samsung customer care.
Napdeal is not responding on time. Sanpdeal is asking for images for written communication fake product from samsung service center,
Amsung service center is asking for 5000 + tax to come to my home (I am ready to send the images of written conformation however snap deal not ready to pay 5000 +tax also i already send complete chat from samsung customer care)

I placed an order vide order ID [protected] on 22 July 2016. I have not yet received my order. But I received an email showing my order is delivered. I made payment of this order through debit card. Could you please find out what has happened to my order or I will take action against Snapdeal.

Today 48 hours ago I am not get my refund till now pls do fast I am wanted to buy other phone

I placed an order on snapdeal with order id [protected] its a replacement order i got defective replacement! Then i requested for return it on 17th august till now i didnt received any update from ur team! I also requested to change my pickup adress to

H. No 33 karkar mandan near old shiv mandir arya public school (Landmark) 201010

But ur customer service on call always give me assurance that it will be picked up soon but till now i didnt got any update i just want to abuse ur whole system! Wtf? This is a small work as amazon have done this easily revert me back on [protected] or [protected]

Listen i want my refund as soon as possible! And ur back end team. Yesterday i told them to change the address i think they were unable to hear tell they to go hospital first
😡😡😡😡and then sit in front on pc

Refund my money

Dear sir/madam
I am chetan karir, address=wz_283/42, maddi wali gali, gali no. 3, vishnu garden, near khyala school, new delhi =110018, mobile no. =[protected]
But call is this no. [protected]
I am purchase a mobile phone redmi 2 8gb dark grey
Item code =bd407461
Order no. =[protected]
Suborder no. =[protected]
Imei no.)=[protected]
Invoice date=30 september 2015
Invoice no. =sc7601/15-16/101842
This is my bill details.
But my mobile imei no. Is [protected],
Imei no. Not matched in bill, attached pic of this bill

Worst customer services i have ever experienced, my wife has ordered three gifts by meeta combos (Rakhi, mug, greeting card) for her brothers on the eve of raksha bandhan on 1 aug, to be delivered on her brothers address, but have received incomplete combo, a greeting card was missing on one combo, and complete different card was received for another combo, called up customer services and raised the replacement request, replacement was done for two combos, but again on 16 aug the replacement order that has received contained the same product that have returned back couple of days ago. Called up customer service to raise complaint in regard to same but however agent has again raised return and refund request for those two combos without our consent, for which we have received message on mobile. Considering 18 aug was raksha bandhan day we called up and told them clearly to cancel the refund request as it would result in one brother having gift and other two will be left with nothing.
To our surprise next day courier guys went to her bothers place and took two combos and refund request was initiated even after telling them clearly to cancel the same.
This left us in very very embarrassing position after which i called up customer service to speak to supervisor but every time i call them operator would advice that we will receive call from supervisor next day, it continued same for one whole week wherein i call them and they promise that i would receive call next day.
However after 1 week i was able to get in touch with one of the supervisors (Yes i called them, not they have called), she had no answer for the same and just kept on saying only one thing all over the call that i am sorry and i am sorry.
I am sure they don't have any complaint procedure in place to handle customer service, worst customer service, will never ever use snapdeal in my entire life and would recommend same to my friends and relatives. Now i know why snapdeal is loosing market share because of their customer service and because of their weak online line reputation management.

I purchased a micromax canvas spark 3 mobile and case from snapdeal. The phone has few problems so i requested for refund for both few days later on 11-7-16 a pickup gay came and took both phone and its case from my mom and refund was genrated for xase only when i contacted the snapdeal service center first they told me ur product will reach ware house by 15 and will be quality checked but after 15 when i called them to know the status they denied that they recived my phone.. Then i confirmed the courior gay from (Jv express) and he said he sent the parcel himself but snapdeal is denied that my phone recived warehouse of sd. On top of it the courior gay which was sent by sd itself didnt provided me pickup slip also i had spent more than 500 rupees just for making complaints now they dont even pickup my phone. Right now i dont have my phone not my money they throughly cheated me. I will provide my order details below
Order id: [protected]. Reference no: 26297937... The no provided by courier gay at time of picking up my order was s. D47770515.
Its been more than a month but i dont have my mobile nor my money i have photograp of courior gay who took my phone too.