Snapdeal.com Complaints & Reviews

This is regarding a product i had ordered from snapdeal on 3rd august 2016 (Order no [protected]). Product –ifb 20 ltr 20bc4 convection microwave oven.
The product delivered was broken.
On return request snapdeal denies to pick the material and asks to deliver the material at their warehouse.
I couriered the material to their warehouse but it returned back as it was out of service area. For that i had to pay rs 800.
Now neither snapdeal people contact me nor there is a way to talk to customer care.
Please look into the matter.

Dear sir/madam,

I have ordered 3 nos of blue notice board. But i have received only 1 no. On 08.08.16.

Then & there i requested for return the order. After that one day courier boy came & seen the package. He told i am unable to take this in my two wheeler because it is bigger size. I will arrange the four wheeler to pick the same.

After that no one came here as on today. Daily i am calling by phone & your executive is telling that today we will arrange to pickup after pickup you will get the amount back.

Today they are closing the return request.

Kindly help me out in this regards.

Venkatesh.
Ph.[protected]
Ph.[protected]

I ordered a product from snapdeal but later on i canceled the product on the same day before it being dispatched. The order was canceled but its been 8 days since i have canceled the product but i haven't received my refund yet. I emailed snapdeal.com 2 times but haven't got any reply. I didn't expect a company like snapdeal would do something like this.
Suborder id - [protected]

Hi,

Order id [protected]
I had purchased glucometer from snap deal but cancelled it before it was delivered to me.In the tool still the status is about to picked up. I had cancelled this by selecting option damaged since there was no other option available to cancel the product. The delivery boy didn't take the product saying it will be collected separately.

since 22 july 16, the product is lying at my desk. No one from snap deal has initiated to collect it. I have been regularly calling customer care executive which is a paid service. Every time they assure me that the product will be collected from me and money will be refunded to my account. But till date no initative have been made from snap deal.

Customer care executives every time assure me to collect the product.I never got call from snap deal for this issue . This is a very carelessness behavior from snap deal.Calling snap deal customer care is paid service and i have been calling them since long. They always assure me of collecting the product back over phone but no response later.

Order ID: [protected]
Placed on: 21 Jul, 2016
Reference number: 27094556

I got this product on 25th july nput return order on 29th .
No person came for pickup from the date i placed return order. Its been so long, every second day i get calls & msg from snapdeal for pickup confirmation but no one comes and they are saying pickup fails, I am attaching file also for your reference. I am a regular customer and want my refund to order different size from snapdeal, as the given size is too small for me. Because of this wired experience i don't feel like shopping from snapdeal.

I have put return request within the Snapdeal 7 days return policy.
Please consider and complete the pickup as soon as possible.

Thanks

I was ordered titan women's watch but snapdeal dispatched water purifier. I raised 2 time replacement call and 3 times called to customer care. Every body saying that 'no need to worry, I will take carepersonally and resolve the issue' . One time courier guy came and he denied the pick up because of product name missmatch. Please advise me how to get my product back or refund the mony

I have ordered a jumpsuit and payed already in advance by net banking still I didn't received goods its next day delivery
What is advantage of paying in advance than

I can't return my product they said they will take it today 3pm but when i call them they said they dont get any return from company what is it...?
Time to deliver they taka your product in 10 min or we will canceled it and take it or get lost what types of manner is it
Ome times they behave like we came to beg i want my product back & also money back right

I did not get bike sticker with my Samsung galaxy j3.

I hv ordered asus zenfone max 32gb ram black colour mobile in your snapdeal but you revised the date two time but it is not delivered yet. id no.[protected]. try to deliver quickly

I order the above item and I didn't like the item and within 2 day I order for the refund but the courier didn't came to take the item and I didn't get the money and now message came from Snapdeal that the order I cancel is close and didn't be return and they says that they call me twice . I am agree that they call me twice but the sound was not clear and I ask him to call again but they didn't call back. So what I do because I don't like the item. My order Id is [protected] and my refund no is 27637942. So please inform me as soon as possible, my no is [protected]

Hi,

I have ordered on snapdeal on 20th july 2016 and on 30th july morning i get message saying the product has been delivered. Well in real there was no communication has been made regarding the delivery of the product and didn't receive the product. The product cost is just 120 rp. Today it's 18th august 2016 and i still get response from snapdeal agents saying wait for 5 business days we will refund or deliver you the product. I have reported this issue on 30th july and till date i didn't get my money refunded nor i got the product. I spent lot of money and time to call snapdeal customer support and wrote lot of emails. But not even single person helped in getting my money back. This is the new fraud what snapdeal started target the such products which are on offer and not so expensive so that even if something goes customer won't bother about the small amount. I magine every day if they loot 100 bucks from thousands of customers then how much money then can make in a day. If you are not someone from sanpdeal looking at this complaint then please do seriously consider this issue and stop snapdeal looting customers. I am making people aware as much as i can through social and word of mouth. All my colleagues and friends have already stopped using snapdeal. I just want to make as many as people to stop using such a fraud and cheating website.

My order #: [protected]

I placed the order mofi flip cover for huawei honor holly 2 plus - black order id : [protected] and estimated delivery by: 19 aug, 2016 but the courier service says the delivery address is out of delivery area but i was picked another product with the same address order id: [protected] placed on 10 aug, 2016 delivered on: 12 aug, 2016 columbus running sports shoes

I purchased a tab which costs 1999 from snapdeal on april of this year. I received the product which is not satisfactory and I returned it.till now I didn't received the refund amount as I was not having a good knowledge about refund..can y you make the refund now. My contact number is [protected].plz contact me.

Hi,

I have ordered xiaomi redmi note 3 tempered glass screen guard (order id: [protected]) by prixcracker from snapdeal on 28/07/2016, they send wrong and damaged product, i have returned product but they still not have send back new product, so many times i called but they do not have any answer and telling we will get back to you within 24 hours, our team will contact to you, but nobody after that contacted,

According to snapdeal they send item by vulcan courier, they have one number which is not working at all (+[protected], more than 15 days over, i have not received item, i do not know when i will get or not?

Napdeal does not have any proper working courier prater contact detail.

Kindly provide me invoice soft copy of product supplied by you having order id-[protected] which was not sent at the time of product delivery.

I have a need of that invoice because it having function problems.

Please mail me at earliest, on my email address.

I bought a new mi note 3 phone from snapdel, and paid rs.11999.
The phone is non-functional (Not turning on) after 1 day o[censored]sage.
I have raised a replacement request since snapdeal says they have a trust pay system and resolve issue in just 7 working days.

After registering my replacement request snapdel mailed me to visit a service center and get a service letter from them. (See how disappointed i am, i bought a phone and for replacing it i have to travel a lot, my valuable time is wasted)
I have visited the service center snapdel suggested. The service center told me that they won't give me any letter and they are not yet the service center of mi phone.

I conveyed this to snapdel via mail, and via callcenter.

Snapdeal again ask me to visit the same service center.

Now without even informing me they have closed my replacement request saying that "we did not receive any response from you regarding your visit to the service centre. So we are closing this replacement request."

How can snapdeal just close my request with out resolving it.

I have wasted my rs.11999 for a dead phone. What left now is a dead phone and snapdel looted my money.

Please help,
My email id is
[protected]@gmail.com

Complaint reference number: 26791261
Order is: [protected]

Dear team,
I fired return request (With ticket id[protected] for product "aquagrand water purifier" (With suborder id-[protected]) and was order from snapdeal app. At 08 aug 16 but still no any action/call received from snapdeal..in short picked up request is pending from snapdeal end.
Now i am trying to fire again same return request but snapdeal application not allowing to do that..
And i already mailed at "[protected]@snapdeal.com"
Plz do needful.
Kindly arrange return request as soon as possible..
(Loving oline shopping from snapdeal)...

Atul m.

My router is not working i have called to the dlink call center and they said i to visit thane for service center, now you tell me i live mumbai and i have to go thane for repair. Please provide the solution or send a executive to collect router and replace with new one. I really frustrated from last one month.

Please contact me on [protected]@gmail.com or call on [protected].

Details of invoice:

Retail invoice
Invoice number : s0473f/16-17/2694 invoice date : 09-may-2016

Seller buyer

I-blue solutions pvt. Ltd.-mum-vul
Gala no a5, shree ganesh compound,
Village gondiwali, mankoli naka, bhiwandi,
Dist thane,,
City mumbai / state maharashtra
Pin 421302
Company's vat tin : [protected]
Company's cstno : [protected]

Hussain shaikh
129/4, azmi nagar, imam bada rd. Gate no.
7, malvani malad west raza masjid
City mumbai / state maharashtra
Pin 400095
Mobile [protected]

Dispatched via xpressbees_quick dispatch doc. No. (Awb)
[protected]

S. N
O item description qty rate tax (Vat)

Amoun
T

1. D-link dir-605l wireless n cloud
Router-black
Item code: ma3315683
Order no: [protected]
Suborder no: [protected]

1 1563.0
3

85.97
(5.50 %)

1649.0
0

Total (Inclusive of taxes) rs. 1649.00

Amount in words :indian rupees one thousand six hundred and forty nine only

Declaration
We declare that this invoice shows actual price of the goods and that all particulars are true and correct.
Customer acknowledgement —
I hussain shaikh hereby confirm that the above said product/s are being purchased for my internal / personal
Consumption and not for re-sale.

This is a computer generated invoice and does not require signature

I had placed my order on 24 june 2016 - ambrane power bank
i had recieved my order on 30 june 2016
and i kept for return request on 2 july
but still now they had not came to take product
my Order ID: [protected]