Snapdeal.com Complaints & Reviews

I returned (Order #- [protected]) but still have not received my money back. They said that they will refund it on freecharge but nothing has been done till date. Its been 7 months now and they are not replying to the mails and the phone Number provided on their website is not being picked by any customer care executive.

Order ID: [protected]

Sir/ mam My sub order no. [protected]
Order no.[protected]
Refund I'd 26944320
I placed a order Samsung galaxy j7 16GB gold
but I received samsung guru 1200 mobile
I call many time on sneapdeal but no action take from the company.I
purchased 1st time order from your company but I'm not happy with the
company service.
I placed a request to refund my amount but no action take the
sneapdeal company.
Plz do something for refund my amount.
I received a message from the courier company nuvo ex but no courier
boy comes to take my product.
I call the courier boy .he said me that he has no received no mail.
When he received the mail from your side then he come to take my
product.
Courier boy picked up my phone & he will done my product.
Snapdeal received my product. Snapdeal said my product failed in quality check. That he was not returned my Ammount
Plz refund my money as soon as possible.
Thank you.
contact number [protected]

Wrong product delivered/ nor returned Ammount

I had placed an order on 31st july and was promised the delivery by 7th aug however I haven't received the product yet . this is ridiculous on part of snapdeal as they don't care about the customer once the order has been placed and payment has been made.

I will report this scam to the consumer court and fix this thing on my own. Another pathetic part of snapdeal is that you cant bloody talk to a person if you want to track your order. its just the damn IVR that you get on the phone which is of no use.

Hi Snap deal Team,
When i placed my order for Samsung j3, it was having offer to get free flip cover along with phone.
But when i received my order there was no flip cover.
PFB screenshot of invoice where it is clearly mentioned that flip cover was part of offer.
For you reference, invoice has been attached also.
Please compensate money for flip cover as soon as possible.
Already have escalated this issue through several incident raised by calling customer care.
At least called 10 times on customer care.
Last time they told finance team of snap deal will cal me to pay me amount of flip cover.
But received no call, already 5 days gone.
Raised this concern on 3rd Aug.
Why are you people showing this behavior.

I ordered a Intex ultra lounge but received a Intex life jacket on 21-7-16. I ordered to return the item but nobody came to take the item.. On 26th or 27th July, I received a call from Snapdeal and they told me to send pics of the received item to [protected]@snapdeal.com as they would investigate about the matter but since I've received no mail, no call from Snapdeal. It's sad that they just didn't do anything about it... Would be very nice of you if you look into the matter... Order id [protected]

I ordered hensex blue casual shoes on 30/7/16.on snapdeal.com and my order I'd is [protected] which was supposed to deliver on or before 6/8/12.the website has assured me about the delivery by a confirmation messege they sent to my number.I selected mode of payment via cash on delivery.I am ready with my cash but till now I didn't get my product.I'm very disappointed.

I purchased a redmi 32gb mobile from snapdeal on 26 july 2016 and i was handed over a faulty mobile on 31st july 2016 in which the mobile looses its wi-fi network on its own and internet stops to work at all. all this happens when i am able to use internet on my other mobile properly. I complained on 2nd aug about this issue on company website well within legal time frame of 7 days refund/return policy of the company. The companies engineer visited to verify this issue and confirmed through his reciept which is with me. Now on 7th aug 2016 company called me from[protected] on my number only to tell your issue is not valid, as the company takes back only faulty mobile for which i argued that this is a faulty mobile but their representative had no answer. Now the company has also stopped replying to my email also. I feel cheated with this companies deficiency in services. Pls help

Hello everyone...I ordered shoes in snapdeal.com but 3 4 times i received fake and used products...after return process i can't received my refund, i invest approx 5500 rs.refund process is still pending.Snapdeal Your Customer Service is the worst I have ever experienced when it comes to online shopping. I have used Flipkart, Jabong, Myntra.com, Amazon India, many times..ur service is very worst

I ordered excelam 12 13 laminator on snapdeal whose price is rs 3999 but delivered item is excelam eco 12 whose price on snapdeal is rs 2600 but charge me 3999 for this. Even delivered laminator not work properly. Snapdeal cheat with me by delivered cheapest laminator on same price which i ordered and this laminator not work properly. Its my first deal with snapdeal. I am disappointed.

I have place an order no. [protected] sub order [protected]

when i open the packet i did not found the wireless range extender in it,
the packet contains an old ac adapter in it .

Refund my amount urgently otherwise i will be compelled to take further action via social media

and told other not to purchase any product from snap deal. You people have lost faith.

Do it quickly refund my amount. Four your reference sending you three attachment (order details and items found in packet)

I return my item feom 29/07/2016, order id no- [protected]. but i couldn't received refund money. I called to customer care minimum 2-3times everyday. But there is no satisfied respons, every egent always tell me, please wait, we will solved ur problem.
But i don't know what is problem to refund my return item price.
So i want, to help me for refund my money from snapdeal.

Ordered a product on 31st was so called dispatched on 1st not sure of that too as the tracking seems fake. A product started from bangalore has not arrived pune yet... No updates yet. Extremely pathetic poor standards of service
Order id: [protected]
#gojavas tracking unisnpp6193045
#noupdatesyet #snapdeal #gojavas #notrackingupdate #shameless delivering frustration every second.

I purchased skin sticker For ignore mobile but the product came was not in good quality so I returned the product on 2/8/2016 but after that they told with in 3/8/2016 refund will done but still now no responses do no refund ... I want refund immediately

I ordered an Iphone 5s 16 GB Space Gray and received Iphone 5s 16 GB Silver with Accessories No Handset. I called snapdeal and had multiple discussions with their online team and all available sources however no response. Now they are asking for Govt. ID Proof. I just have a Small Question Why? Because with my ID proof they can prove an agreement of lot of things may be to my Credit Card company so that I Can't Charge Back.

If they need an ID Proof please show me the policy where it states that they need an ID Proof & for What Purpose.

Thank you

Regards
Tahir

I orderd canon 1300d and it was to be delivered till 5th of august but i have not received it as yet. My order id is [protected]. I have paid the sum through credit card. Please tell me when will i recieve the product

DEAR SIR,
I pooja gupta my ragister email is [protected]@gmail.com ..i have orderd a samsung j2 pro on 28 july..still i dont receive my order and i informed that my product has been lost by indian post and i requested for refund but still not process on my complain...kindly give my money back..

Hello snapdeal team
I have ordered lenevo a1000 (8gb black) against the order id [protected] on the 5th july 2016. After received the product we did not get the satisfaction with the quality of the product. I am completely dissatisfied by your product. I don't want to use this product

So i raised a return request on 11 july 2016. But still it did not picked up by snapdeal.

You should return this product without any implication as per your 7 days return policy. I called many times to your customer care representatives but they talked in irresponsible manner. They are unable to solve this problem. They waste my time about to one month. You don't care the time and money of the customer.

All photograph has been attached for your reference.

This type of attitude is not valid to maintain snap deal good image in the market. I expect better solution from you.

If any query and doubt please call me immediately.


Regards

Jitender garg

+91-[protected]

I have purchase one air conditioner (order no : [protected])
Blue star 1.5 ton r410a inverter cnhw18raf split air conditioner on date 3rd july which i go delivered on 10th of july. i returned it 17th july under 7 day under return policy. i waited for almost 10 days to get my refund then i have start calling snapdeal customer care. customer care agent said that i have to wait as they are following some internal quality checks and they will call me back with regards to same. yesterday at 3:00 pm i received call that neither you wont get your refund back nor product as your product has failed some internal quality process and snapdeal is sorry for that (recorded call with me if needed). now if you consider matter of money it cost 83700 rs, neither i have my product nor money. today morning i received mail that "we understand that you are facing an issue with your item and wish to return it. while processing your request, we reviewed your account and found some transactions that do not pass our internal checks. we already had conversation regarding the same yesterday itself. we're sorry that we will be unable to complete your request and your account will be suspended.

Active orders and claims linked to this account will also not be processed and you may not be able to make new transactions. we request you not to operate any other co-existing account or open a new account."

Now i am keep calling them to get my money refund.

Today itself i got upfront answer from snapdeal team that i wont neither get product back or any refund (i have proof for same).

I have my all evidence with me. mr rajan sharma called me and said up front that i wont get my refund and product back. also when i ask for the reason then he said the its fail internal quality check and rest he can not revel to customer.

My product is not with me as well as money. loss of 83700 rs.

News & media: as proof of concern i have all evidences with me.

Still not resolved problem for refund.
snapdeal employees ot talk with us.
they are nor do help in any way.

what they are saying will call u today and there is no call from them.
i have buy Eureka Forbes Trendy Steel Vacuum Cleaner RS 6375.

and i done reurn on next day only.

please snapdeal do help either i will share on social sites for sure.
i dont have more pation now.

Sir the team snapdeal is nt refunding my money since 1month as i gave my courier back to them and when m calling to give complaint they wer saying that u have to wait for 48 hrs 24 hrs so everyday this same sentence repeating so sir plz solve my prob their wer 2products one is abt rs548 and other is abt rs1397 sir m also giving u some proof my courier