Snapdeal.com Complaints & Reviews

My invoice no is.S731B6/16-17/292. I had purchased a lenovo charger 2 months ago on 14 april 2016. Charger worked for 1 month and got problem. When i went to resolve the problem, i had mailed soo many emails to the service center person of snapdeal as well as lenovo. But i was not knowing that the product is duplicate. Then igot the address of service center after so many difficulties and when i went he said that your charger is not original and told to send the product back to company. Now i don't what to do because i'm unable to speak to customer care of snapdeal and facing lot of problems because my laptop is dead.

I ordered a mobile phone worth rs 4999 + 99 delivery charge from Snapdeal. But I got different mobile phone that was broken also. I returned that to snapdeal warehouse but they didn't take that product when courier went for delivery. I called them then they told me that i have to send that product again. Again i repeated this but same problem again. Now i am calling them they are not responding. Worst service from snapdeal. I ordered many products from Snapdeal But now the service is very bad. No response.

I wasted my 5000+ rs. I'll never do any shopping from Snapdeal.

Hi Team,

It's regarding Bioma Bio Oi which i placed order on 20 july 2016.
order # [protected]
sub order #: [protected]
On July 30th at 07:33 AM i receive a msg saying it's been delivered but in real i haven't received it at all. I made several contacts and complaints to snapdeal but they come back saying it's been delivered. I have shopped before on snapdeal but i never had such issue. It's the first time i got cheated by Snapdeal. I request someone consider this issue seriously and stop snapdeal from looting customers like this because i do not want any other shoppers to get cheated like me.

Thank You,
Yamini

I have booked a sony xb250 head phone which should be delivered today.but it wasn't delivered.and there is no informarion on tracking about it.its not a good job of snapdeal.it's all fake.

I returned (Order #- [protected]) but still have not received my money back. They said that they will refund it on freecharge but nothing has been done till date. Its been 7 months now and they are not replying to the mails and the phone Number provided on their website is not being picked by any customer care executive.

Order ID: [protected]

Sir/ mam My sub order no. [protected]
Order no.[protected]
Refund I'd 26944320
I placed a order Samsung galaxy j7 16GB gold
but I received samsung guru 1200 mobile
I call many time on sneapdeal but no action take from the company.I
purchased 1st time order from your company but I'm not happy with the
company service.
I placed a request to refund my amount but no action take the
sneapdeal company.
Plz do something for refund my amount.
I received a message from the courier company nuvo ex but no courier
boy comes to take my product.
I call the courier boy .he said me that he has no received no mail.
When he received the mail from your side then he come to take my
product.
Courier boy picked up my phone & he will done my product.
Snapdeal received my product. Snapdeal said my product failed in quality check. That he was not returned my Ammount
Plz refund my money as soon as possible.
Thank you.
contact number [protected]

Wrong product delivered/ nor returned Ammount

I had placed an order on 31st july and was promised the delivery by 7th aug however I haven't received the product yet . this is ridiculous on part of snapdeal as they don't care about the customer once the order has been placed and payment has been made.

I will report this scam to the consumer court and fix this thing on my own. Another pathetic part of snapdeal is that you cant bloody talk to a person if you want to track your order. its just the damn IVR that you get on the phone which is of no use.

Hi Snap deal Team,
When i placed my order for Samsung j3, it was having offer to get free flip cover along with phone.
But when i received my order there was no flip cover.
PFB screenshot of invoice where it is clearly mentioned that flip cover was part of offer.
For you reference, invoice has been attached also.
Please compensate money for flip cover as soon as possible.
Already have escalated this issue through several incident raised by calling customer care.
At least called 10 times on customer care.
Last time they told finance team of snap deal will cal me to pay me amount of flip cover.
But received no call, already 5 days gone.
Raised this concern on 3rd Aug.
Why are you people showing this behavior.

I ordered a Intex ultra lounge but received a Intex life jacket on 21-7-16. I ordered to return the item but nobody came to take the item.. On 26th or 27th July, I received a call from Snapdeal and they told me to send pics of the received item to [protected]@snapdeal.com as they would investigate about the matter but since I've received no mail, no call from Snapdeal. It's sad that they just didn't do anything about it... Would be very nice of you if you look into the matter... Order id [protected]

I ordered hensex blue casual shoes on 30/7/16.on snapdeal.com and my order I'd is [protected] which was supposed to deliver on or before 6/8/12.the website has assured me about the delivery by a confirmation messege they sent to my number.I selected mode of payment via cash on delivery.I am ready with my cash but till now I didn't get my product.I'm very disappointed.

I purchased a redmi 32gb mobile from snapdeal on 26 july 2016 and i was handed over a faulty mobile on 31st july 2016 in which the mobile looses its wi-fi network on its own and internet stops to work at all. all this happens when i am able to use internet on my other mobile properly. I complained on 2nd aug about this issue on company website well within legal time frame of 7 days refund/return policy of the company. The companies engineer visited to verify this issue and confirmed through his reciept which is with me. Now on 7th aug 2016 company called me from[protected] on my number only to tell your issue is not valid, as the company takes back only faulty mobile for which i argued that this is a faulty mobile but their representative had no answer. Now the company has also stopped replying to my email also. I feel cheated with this companies deficiency in services. Pls help

Hello everyone...I ordered shoes in snapdeal.com but 3 4 times i received fake and used products...after return process i can't received my refund, i invest approx 5500 rs.refund process is still pending.Snapdeal Your Customer Service is the worst I have ever experienced when it comes to online shopping. I have used Flipkart, Jabong, Myntra.com, Amazon India, many times..ur service is very worst

I ordered excelam 12 13 laminator on snapdeal whose price is rs 3999 but delivered item is excelam eco 12 whose price on snapdeal is rs 2600 but charge me 3999 for this. Even delivered laminator not work properly. Snapdeal cheat with me by delivered cheapest laminator on same price which i ordered and this laminator not work properly. Its my first deal with snapdeal. I am disappointed.

I have place an order no. [protected] sub order [protected]

when i open the packet i did not found the wireless range extender in it,
the packet contains an old ac adapter in it .

Refund my amount urgently otherwise i will be compelled to take further action via social media

and told other not to purchase any product from snap deal. You people have lost faith.

Do it quickly refund my amount. Four your reference sending you three attachment (order details and items found in packet)

I return my item feom 29/07/2016, order id no- [protected]. but i couldn't received refund money. I called to customer care minimum 2-3times everyday. But there is no satisfied respons, every egent always tell me, please wait, we will solved ur problem.
But i don't know what is problem to refund my return item price.
So i want, to help me for refund my money from snapdeal.

Ordered a product on 31st was so called dispatched on 1st not sure of that too as the tracking seems fake. A product started from bangalore has not arrived pune yet... No updates yet. Extremely pathetic poor standards of service
Order id: [protected]
#gojavas tracking unisnpp6193045
#noupdatesyet #snapdeal #gojavas #notrackingupdate #shameless delivering frustration every second.

I purchased skin sticker For ignore mobile but the product came was not in good quality so I returned the product on 2/8/2016 but after that they told with in 3/8/2016 refund will done but still now no responses do no refund ... I want refund immediately

I ordered an Iphone 5s 16 GB Space Gray and received Iphone 5s 16 GB Silver with Accessories No Handset. I called snapdeal and had multiple discussions with their online team and all available sources however no response. Now they are asking for Govt. ID Proof. I just have a Small Question Why? Because with my ID proof they can prove an agreement of lot of things may be to my Credit Card company so that I Can't Charge Back.

If they need an ID Proof please show me the policy where it states that they need an ID Proof & for What Purpose.

Thank you

Regards
Tahir

I orderd canon 1300d and it was to be delivered till 5th of august but i have not received it as yet. My order id is [protected]. I have paid the sum through credit card. Please tell me when will i recieve the product

DEAR SIR,
I pooja gupta my ragister email is [protected]@gmail.com ..i have orderd a samsung j2 pro on 28 july..still i dont receive my order and i informed that my product has been lost by indian post and i requested for refund but still not process on my complain...kindly give my money back..