Snapdeal.com Complaints & Reviews

Dear Snapdeal I am not understanding why you people cheat to customers. 1st I got the empty parcel instead of my phone which I ordered on 23rd July 2016 order no. is[protected]. I launched complain for my refund on 29 July for same you people said I will get my refund in 4 business days. but till now I haven't get my refund in my account. my complain no is 27095558. today I called in customer care for my refund status. the girl said refund is already made. now you tell me how much time it will take to reach my account. don't fool customers I am a genuine buyer and bought many things from snapdeal that why I made online payment. do you people really deserve anyone's trust I guess not. still I am not taking any legal action only for today if I'll not get my amount by tomorrow I will surely file the case against you for forgery and mental harassment.

I request you to please do the needful by today only. please find the snap shot of the mail of refund send by you.

I have purchased redmi note 3 on dated 15/8/16 but i have not received invoice bill till date many time i called to customer care executive but not received yet .kindly provide my invoice bill. and also like to say that in snapdeal i saw in order not delivery show
mail id - davehim.[protected]@gmail.com
alternative id - [protected]@rediffmail.com
order id - [protected] (1 Item )

I sell products in Snapdeal company. I deal in mobile & tablets. My issue is related damaged product and company is not solving it. I got product mobile Intex turbo S1 screen damaged. Suborder id -([protected]).
( Case id[protected]The day I got my product returned damaged I raised a query & send all the proofs & evidences to the seller support. My case is pending from last one month. I got call from seller support they will compensate me only 40%. I said not agree with resolution because I am in loss with product & my product is out of warranty now & it's of no use. I want full compensation or at least 90%.
Now today I got call from seller support. The executive Barkha was so rude with me. She was so rude & started shouting. she said Aap ne 4o% accept nhi kiya an hm apko 35% dege. Is this a way to talk to seller?
There is no mistake from seller. My product was delivered correct with seal packed. I got product returned damaged & send proper evidence & what else I will do.
Previous also I faced lot of issue with company. I was penalised no reason. SNAPDEAL ONLY CHEAT SELLERS & BUYERS.
Attaching product proofs.

I have received my product on 5th july 2016 and returned it on 6th july 2016 as it was not working properly...and when called to Snapdeal for refund they said that we have not received ur product .but on 14 july they said that they have received it and .they have taken many complain but not resolved it anytimes .I have talked to 2th level and they also said you will get money in two days but no refund was made its going to be 4 August no money was credited in my account .everytime they take complain and say that the will resolve it and call me but nothing happens ..it is continuing from 30 days.this is a big business Snapdeal is doing taking money from everyone and never return the money and also one call cost 5 rs and daily I call so, 1 day 3 time
30 days = 90 times .each call 5 rs ...90 call = 450 rs after someday my product cost will be double...solve this or I will give FIR ...
My contact number is [protected]. And check the order

Sir i had ordered sony bluetooth but i didnt get it even after 7 days of order plz help me

I placed an order for a TV set (order ID: [protected]) with snapdeal.com, on 15th July 2016. The TV was delivered on 23rd July 2016. When the TV installation person arrived on 30th July 2016, we found out that the TV was broken.
I immediately called the snapdeal customer service and I was told the pick up will be done with in 48 hours. It has been five days since and the broken TV set is still with me. I'am a salaried person forced to stay home for the last four days (Monday - Thursday), losing my pay!
Moreover, i was informed that the courier service attempted pickup on Monday, which is not true. I have been home all this week because I don't want to lose my Rs15000 I spent to buy the TV set.

I have got payment method issue. I have saved two debit card on snapdeal.com.
I have purchased a mobile cover and company show wrong debit card no. in via mail. and mobile cover quality is very low that product i have returned. and I have not got any refund yet. I did call in snapdeal office they are said show bank statement. I have to show him bank statement. But they are again said show your another bank statement. I am very irritated from snapdeal service. because I have to follow him 5-6 days regular but my problem is not solved.
very irritated help service.
very irritated help service.
very irritated help service.

Sold a defective product, told me to take it to wrong three wrong addresses and then stopped communicating. I have visited two of these addresses one of which is very far from my place, only to find that the address is wrong. I contacted them in both occasions, only to received a different address. I had called numerous times with only one answer, sir we are sorry and will request our back office to send some to pick your product. But the apparently the back office keeps on sending new addresses without any regards to my time. I have already wasted two working days to try and visit locations provided by snap deal but I don't have anymore off days from work to go to another place. Send emails and received a reply that they are working on it, but when called the rep said my case is closed by the back office.

This is the worst site i have come across in my life.Ordered earphones on 30th july and the order was shipped on the 4th day.
Worst service ever given by any site. Never gonna make any order in future. Bye bye snapdeal.I didnt know about your pathetic service otherwise I would never had ordered from your site. I am warning everyone out there to stop purchasing products from snapdeal they are worst.

Sir,
I placed order for Micromax Canvas Nitro E455 on 19 July 2016. And make online payment immediately about Rs 7919 . Site shown estimated delivery date on 26 july. after that they extended it to 1st Aug. on 1st Aug they send email about cancellation of my order.but i have done nothing like that. now today they inform me via email and SMS that order is successfully delivered on 24 July . But i didn't received my order. And there is no customer care no to complain or contact them.. please register my complain. I have no Idea how to get my money back or get my order.

snapdeal customer care number : [protected]

Order ID: [protected]

I hav ordered for adidas bag since it was mentioned as water proof bag, but books inside gets wet as lyk normally wat happen wid oda bag...so der is no use in spending so much money over dis adidas bag...i need a replacement asap...i tried to contact for replacement but no response frm the company... n the oda issue dat m facing is the adidas print ovr my bag is getting removed...n the base below is also tearing wen getting wet ...n der is no tag inside the bag wch prooves dat it is original...so i need a replacement asap...my order no:[protected]

I bought sony mdr-zx110a headphone without mic from snapdeal dated[protected]. After one month, it became defective. I wen to sony showroom, they told that the product is duplicate. I called at least 20 times snapdeal and didn't get any solution, neither product service nor refund. I am getting mentally harrased too. Please provide me the solution.
Product name: sony mdr-zx110a headphone without mic
Order id: [protected]
Suborder no.: [protected]
Price: rs 567.77
Order date:[protected]
Buyer : akash vashisth
Mobile: [protected]

I have ordered Nike running shoes from www.Snapdeal.com on 29th July 2016 worth of Rs.2849. When Order deliverd on 1st Aug 2016, they sent me a box filled with old clothes and other garbage instead of shoes.They cheated me.When i started the process of refund then also there is no response from the Snapdeal.They do not provided their customer helpline number on their website.Following are the details of my order :
Website: www.snapdeal.com
Order ID- [protected]
Item description- Nike white Running Shoes, Size-9
Invoice Number-S9FF7A/16-17/1135
Invoice Date- 29-Jul-2016
Seller-LOFFERS ENTERPRISES
Seller's Address- 80 A/10, Badh Mohalla, Old Faridabad, Hariyana, Pin-121002
Company's VAT TIN-[protected]
Company's CST no-[protected]

Dispatched via- BLUEDART
Dispatche DOC.NO.(AWB) [protected]

Dear concerned,

This is to inform you that,

I had purchased Dell inspiron 3543 Notebook on 24 July 2016, delivered on 26 July 2016.After login, while checking warranty details it shows that warranty is started from April 13 - 2016.I have raised a complaint (Complaint No[protected]regarding warranty and hanging issues.
After the register of my complaint your executive informed me that, you will get call back from our team within 24 hours for replacement.As per their assurance i waited for 24-48 hours but I din't get call.Again I called on 29.07.2016 to customer care at that time they informed that, end of today you will get the callback from our team, but I didn't got call.On 29.07.2016 again I called at that time the told that you will surely get call from our team within 02.08.2016.Still i get get a single call from your team it is already 1 week over and it is like a endless drive... Only am calling to customer care like work less person but i didn't get any updates from your end.

You have a correct timeline for delivery, You have 7 days timing for complaints and replacement but you don't have any timeline for customer problem solutions...?

I am seriously disappointed with this service.
If you can't replace it, please refund my amount at the earliest, I already waited for a week without any positive response.

I am looking for your response in this regard.

Thank & Regards,
Gururaj
#[protected]

I am not getting refund of my navy floters... On snapdeal... My is receivedby them... But there... Are... Not refunding me... Money

From last 10 orders that i placed on snapdeal, they have cancelled 7 of my orders (details of orders below).

Order number - [protected], [protected], [protected], [protected], [protected], [protected], [protected]

I am highly dissatisfied with snapdeal, they cannot be trusted anymore.

If they cannot fulfill the orders then they close the website.

I have ordered a Xolo Era 4G Phone from Snapdeal.com.
Dated 20 July 2016.
I received this product on 21 July 2016.
I was facing battery problem and heating issue with the phone. So, I file return complaint for the product. Your executive engineer came to me and check the problem. There was really a problem I have complaint about. He assure me that the product will be return soon and payment will be refund to my freecharge account.
But I am still wating for it.
I have tried to call at [protected] many time but no vain.
Please solve my problem.
XOLO ERA 4G
ORDER DATE 20 JULY 2016
REGISTERED PHONE NO. [protected]
ADDRESS L-233 WAZIR PUR J.J. COLONY DELHI

I am nimish vasani one of the customer of snap deal from mumbai, i have been using your purchase app from 2 years now but this time the issue i face was way beyond my temper control.

I order universal nutrition daily formula multivitamin 100 tabs order number id: [protected] on 13 jul, 2016 (1 item) my first order, initially i got message by your courier that he is not able to find my address where in i am staying at the same address from 10 years and snap deal is delivering the order for more than 2 years at the same address this is just buying more time from customer. I had to again put the requested date and time which was delayed without not reason that one part of the story.

Later on 18 july 2016 i somehow got my order, but what is see was my order was fully open all the tables were out of the box so i immediately placed the return request as i can’t use open supplements and for which i got refund on 21 jul, 2016.

Later as a customer i again thought to trust snapdeal and to reorder the same product, so i did it on 21 july 2016, and this time i got order after 9 days i.E on 01 aug 2016, but when i open the order it was really shocking for me, where in the universal nutrition daily formula multivitamin 100 tabs order number order id: [protected] box was broken from behind and there were no tables inside the bottle what an amazing quality check is done, i was only sent a broken empty box. Also after this i again initiated my return process, where in pick up person came on 02 aug 2016, but he refuse to take pick up as bottle was broken and empty the way it was delivered to me.

So again i tried reaching your customer care team but there is not option on this number [protected] and it again takes me back to ivr, so i had no other option but to put my concern on facebook and twitter, for which they were replying to me and last night i.E. On 02 aug 2016 i get a call from snapdeal that they are looking in to issue, but till now i have not got any output or resolution for the same.

From 15 days i am waiting for my order, i have already reported this issue to consumer forum as i was being mugged by snapdeal. I am attaching the details of the product which i got along with the snap shot of twitter details. From 15 days i have already paid for this order and still not got my order nor my money back.

If i don’t get my refund and compensation for the same, i will go to the higher consumer court for my rights. Looking forward of your quick response.


Regards,
Nimish vasani
[protected]

This is regards to the mobile which was delivered on 26th july and within next 48 hrs i called and complained about the battery issue after that there techincian visited he confirmed that battery issue is there... This needs to be replaced... I got cheated no one from snapdeal called me.. I asked for the replacement before the pick up of the faulty product or they can send the replacement at the time of pick up... But till time no one has called me up from the snapdeal... A fraud online company... Have dropped an email to ceo as well but they are not bothered to reply

Reverse pickup is not happening for more than a month for order no [protected]

they have useless customer care service and useless social media team too...
hope lesss site...
nw sure i am going to consumer forum.