Snapdeal.com Complaints & Reviews

Dear sir i shop lifelong teatime1 - 1 l hairpain electric kettle - (white) this product is not good for health i have returned this product they have cancelled return refund my money product order id: [protected] (1 item) so i request you to kindly needful on this product refund my money

I am really upset with the kind of service you people provide i recently ordered this is my first order with snapdeal and getting very poor services i don’t know what the hell is this happened with snapdeal i ordered for a on (optimum nutrition) gold standard 100% whey protein - 5 lb on wed, 13 july, 2016 order no. order id: [protected] received the items on sat, 15 jul, 2016 by prepaid paid amount rs. 6, 686

Following are the problems faced & a photograph of the items & bill attached are evidence that this is not the real whey protein i got this order on 15 july, 2016 then and there i called up and informed you people that i received a fake product there is a cut bottom of box which is clearly indicate the original protein replace with the duplicate which is didn’t taste because it may impact of my health and seems to be a very bad quality conduction.

When i received my order since then i m keep calling to snapdeal informing you guys and every executive told me “ sir it will take 24hrs we will taking your request and arranging a reverse pick up for you. this daily follow-up processing everyday that i m done i called and had a word with senior person supervisor team leader and managers everybody told me same tat 24rs. had a word with deepak, abhilash, arun who raise a complaint and also mr. kapil ansari

They are assure me all the possible way with the help of their scripted sentences and make sure you will get a response from our concern dept they will call you from this num[protected] within 1hr to resolve your request almost it’s been 10 days nothing has been nobody call me however after 10 days they sent me an email in which they said we are unable to return or replace your (optimum nutrition) gold standard 100% whey protein - 5 lb. which really surprise for me as of now nobody call me no message nothing no response.

So the customer care executives and all the seniors who makes fouls commitment with me although there are not aware the process knowledge or maybe they are done a special and different training.
If you people can’t return or replace this order i think you should not deal with organic food nutrition items this really harassment and getting very pathetic services online portal with snapdeal it needs to be return and then replace it and if you can’t do anything go through with this initiate the refund give my money back to my credit card rs. 6, 686.

I'd order a nike orange lifestyle shoes on june 30, after receive my items that's not fit me, as the customer toll me i return back to your warehouse after then i got an email to deliver between 13 -15 july, then on 19july i got an another mail that is your item is lost while transit by courier, will refund my amount within 4days but still i'm nt get my amount, very bad experience you guy cheating

Hi,

I am mamta. my order id: [protected] (2 items) details: placed on 28 jun, 2016. prepaid payment

I bought 2 kurtis 28 june in which 1 was delivered 1 july (palakh green cotton kurti) and 2nd is not delivered yet (palakh black straight cotton kurti). i have many complained in snapdeal customer service they always said complaint in progress and they sometimes after pick piked my call they are disconnected. so plz refund my money. it is going to almost 1 month...


Plz email me whats going on...

Dear sir/maam,
I have purchased a noble led t. v from snap deal on 23rd of jan of this year. now that t. v is not working issue is that when we switch on the t. v noble logo appears then it become black.
i have called many times to snap deal customer and noble customer care but not getting any response from them. lets almost 18 days but no action is taken, every day i called them and they say give us 24 hours your issue will be resolve but not providing any solution.
feeling cheated from snap deal and noble as no one from them is responding.
please help me

I am totally disappoint from service so kindly look in to this. see how many times have called you but not getting proper response from you guys. i am totally harassed from you guys that felling cheated that after invest this much money in product customer is not served well.

Kindly look in to the matter and help us, feeling helpless.

Order no.- #[protected]
Product name - noble 40 inches led t. v


With regards,
Rajesh

Sameer Ahmed Sheikh
I have ordered antitheft alarm for all bikes on 19th July 2016 and I waited for 1 week on 25th it gives message as your order is undelivered because unresponsive of customer but I was waiting for the phone call all week. They dint even call me and sent this message.Before they delivered in right time but this time its nothing.Please I need my order as soon as possible.
Thank you

Order Id- [protected]

reference number 26742696

To Mr Kunal Bahl and Rohit Bansal

I bought a product, Order ID: [protected] and claimed for refund and i got a mail on 14th July from Snapdeal once pickup is completed, they will process the item through their quality team. Post that, refund of Rs. 685 will be credited to my bank account within 4 days. On 15th July Snapdeal mailed that they have received Sinimini Printed Round Neck T-shirts- Set of 4 and have successfully initiated a refund of Rs. 685 to my account no. XXXX-2481. And It will be credited within 2 hours. But they didn't pay back after that till today, they make falls promises that money will be deposited soon, buy they didn't, in between they asked for bank mini statement details which i have provided with mail reference number 26742696 and it takes minutes to transfer, but they don't pay,
making wrong promises and i am spending to much time and money on phone calls and emails,
request to find way and if possible to see that they get punishment.

Sir, I request you honestly to look into my matter with utmost urgency, stop the fraudulent cartel inside your system and refund my amount without further delay.

Thanks
Moumita Sadhukhan
Ph number- [protected]

I purchased a phone via snapdeal. Specification of phone as mentioned on the website looks promising but when I received the phone and used it for an hour, the battery drained fast from 61% to 23%, the battery is poor. Moreover the quality of the phone is lacking in WiFi connectivity and camera as well.The main problem is battery factor and since it has just started to show the problem, I raised a return/refund request on the same day of receiving the package(received on 24th July 2016 and Complaint requested on the same day). Because in future I do not want to go round the service centers.

After raising the request I got a ticket ID no 26880195 and a pop up appeared on the screen as below :- We will call you from [protected] between 9am - 12 pm tomorrow.. i.e. expecting a call today on 25th July. But I have not yet received any response. Now it is a harassing time for me as I purchased this phone for my Papa, specifically for a good battery backup.

Now I want to refund this item as requested on the same day totally dissatisfied with the product I received and would go for other trustable brand.

Kindly response me and initiate the refund request. When I ordered this phone I got it deliver at a quick instance but after that I have been mentally harassing by the non response and delay of service. Its like a normal practical slang for INDIAN consumers that when I am purchasing something at that time I am god for the shop owner and after paying the money; no concern and then the shop owner becomes everything and consumer depends totally on the hands of the shop owner. Please National consumer forum intervene in this matter. My friend who lives in America says that; there the rules and policy for the consumers are very strict and in case a consumer is unhappy with a product even after a month o[censored]se can request for a charge back at any time and gets the refund with the interest amount. But there is no such policy herein INDIA. I want to raise this complaint against snapdeal, it is a first gift that I gifted to my father however instead of a piece of happiness for me, this time purchase of online thing become a harass for me with the customer service that snapdeal offers. Homeshop18 is far much better in customer service and snapdeal should learn from them.

Product Detail as below:-
Order ID: [protected]
Placed on 23 Jul, 2016
Product Type - Mobile
Karbonn Titanium S200 HD (8 GB, Black+Silver)


With Regards,
Sunil Singh
Co. [protected]

Hello, my order number is [protected]. item name is
Item 2
Airwick aerosol life scents turquoise oasis 210ml which has been delivered today just now.
. this product is faulty, damaged, the product's spray system is not at all working so the damn spray is useless.. it can't spray, its already damaged. i need either replacement or refund as soon as possible. also, the product is a - year-old product. what a disgusting service snapdeal is giving? sending old manufacture dated faulty, damaged piece to a customer. i didn't expect such service from snapdeal. i have been snapdeal's customer since a long time but today i am very much disappointed...
You guys even closed the email id [protected]@snapdeal.com to take complaints.. leaving no other way to contact you guys.. such a pathetic customer service.
My email id is c. [protected]@gmail.com

I have ordered an life like s530 in-the-ear wireless bluetooth earphone with mic-white, item code : dm1569246, order no. : [protected], suborder no. : [protected].

But i have received only the charger which was in the box and not the earphone, i have not opened the box in the presence of courier boy. so when i opened the box after few minutes there was only the charge. so i call back to the courier boy and he ask me to contact the company. so what can i do now so that i can get my earphone back. its an urgent call me or response to the mail quickly.

Tutan karmakar
Army supply road, opp. popular bakery, dimapur - 797112 : nagaland

Hi,

I have ordered puma wrap brown round sunglasses with order id - [protected] on 12-apr-16, and did not like the quality and immediately raised a return request when i have received the same. But this team is not at all bothering for customer issues, neither they have picked the product nor they have returned my money, fed up with following with the team from past 3 month 15 days, request you to take some immediate action on this.

I placed an order for iPhone on 12th July 2016. I paid around INR 38, 000 in advance via net banking transfer. They even charged me extra for early delivery. Promised delivery date was 16th July. Since 16th July there is no update on the product. Despite repeated calls and emails to customer care I'm only told to wait or till the don't get the product back they will not cancel the product or give my money back. Even after CEO escalation I don't get any resolution. Today is the 11th day and they still have not cancelled the product and therefore no refund initiated. They made me pay in advance and now not only do I not have the product, I don't have any idea when I'll get the money back since the company cannot track the product that they shipped. How is it the customer's fault and why am I being harassed for this??

I bought "revlon charlie red perfume" i think that is not genuine product because it smells so strong and bad. So i register a return request and my request also registered after 8-9 days of my request i don't get any mail or message for pick up. Then i called on their support team they tell there is some technical fault u will get mail in 1-2 days. But i don't, then i called again then they said this is not refundable product because this is a cosmetic.

Suggestion - 1. Add some checks on your backend so that in non-refundable items return request can't accepted.
2. Mail or message your customer to notify them if product refundable or not.

Complaint reference no.[protected]

Raise a complaint and take action not received refund 110 defective and mising product recieved snapdeal totally disappointed no good packing is this services raise a complaint and take action not received refund 110 defective and mising product recieved snapdeal totally disappointed no good packing is this services raise a complaint and take action not received refund 110 defective and mising product recieved snapdeal totally disappointed no good packing is this services

Dear sir/viewer,

I have ordered a product from snapdeal and received that with good outer packing but when i open it i found inner product in damaged condition and also brand packing also damaged it seems mis handled at store.
When i want replacement then snapdeal denying and every times send me reply that they cannot replace it.
I have send many request to there mail i'd with md's mail i'd i. E. Kunal. [protected]@snapdeal but they are unable to resolve it.
So i request to every one kindly tell me what is my mistake in it. And also i suggest to every one please be careful about snapdeal that fully behaving like chor bazar.
Thanks

I ordered mercator leather flip cover for samsung galaxy j7. First i received the cover with mobile frame inside the cover for fixing my mobile. I returned with package code crp78864755 for replacement. I got replacement today vide item code dm 1401671 order no. [protected]. Sub order no.[protected]. Again you sent without mobile frame inside the cover for fixing my mobile. What a worse service of snapdeal...? I am very much wounded. I am not satisfied. Kindly return the money which i paid rs.299/- for the cover also i return the cover immediately. Krishnasamy

I ordered a sandal from snapdeal, it is expected to delivered within 5 to 7 days. As it is not delivered within 25 days i cancelled the order. But till now they not refunded yet. I have no way to contact them. Only i have to mail them by mentioning the complaints listed by them. But they didn't take any action regarding my complaints. The mentioned that they will initiate the refund process within 3 to 4 days. But refund process didn't initiated within the date mentioned by them

Dear sir, i am kunal, i ordered a avon bycycle through haptrik.com on snapdeal dated 25th may. And i receive it 28th may but it was a baby cycle dats way i returned it to snapdeal. But the return status also given by the haptrik. And next day on dated 1/6/2016 snapdeal personal taken the return item. And i given my a/c details to haptrik personal and the updated it to snapdeal. My ordered number is [protected]. And the item id is awb r[protected].
Now its going to 2 month i complain for it various time. My complain id is 24348271 and 24750639.
But much more time they are puting me on hold and saying that they will send me the money within 2 working days, within 4 working days, our concern personal will call you tomorrow. Like that.

On 19th July 2016 I received my karboon titanium s200hd. It's has several issues
1. Sim 1 not working
2. Battery training problem
3. Minimise touch button not working.
My return id is 26618866
I called the customer care several times about 25 to 30 times . They only told me that revert call will come back. But no call received yet and 5 days already gone.
As a first time at snapdeal ... this is my worst experience at snapdeal.
They only assure me...

Regards
Dileshwar Patel
[protected]

Snapdeal mail it to me everyday but i can not solve any problem

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Request registered for your basement bazaar black sarfaraaz 12 inch hookah - hi moh nadim we have registered your request for basement bazaar black sarfaraaz 12 inch hookah your request has been accepted with reference number 26738496. we are eager to resolve your request and
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Request registered for your sole threads black flip flops - hi moh nadim we have registered your request for sole threads black flip flops your request has been accepted with reference number 26738301. we are eager to resolve your request and will call you from
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Refund initiated for your eveready hl-51 led rechargeable emergency light yellow to you... - hi moh your refund for eveready hl-51 led rechargeable emergency light yellow has been initiated we have received your eveready hl-51 led rechargeable emergency light yellow and have successfully
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Refund initiated for your saihan 60 led remote controlled light yt 608. to your bank ac... - hi moh your refund for saihan 60 led remote controlled light yt 608. has been initiated we have received your saihan 60 led remote controlled light yt 608. and have successfully initiated a refund of
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Your saihan 60 led remote controlled... has been delivered. copy of invoice included - hi moh we hope you're happy with your purchase! here's a summary of the item (s) delivered. we've also attached the invoice for your records. order id: [protected] placed on: wed, 06 jul,
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Alert. your stybuzz red cotton pillow covers... cannot be delivered. your order has bee... - hi moh your stybuzz red cotton pillow covers - set of 2 cannot be delivered delivery of your package could not be completed due to which your order has been cancelled. order id: [protected] placed on:
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