Snapdeal.com Complaints & Reviews

Snapdeal order is #[protected].
I bought a phone "lenovo vibe x2' there was a freebie worth rs.2000 along with the phone. this freebie is a charging battery case. one of the reasons for me to buy this phone was the freebie. i bought the phone but i didnt get the freebie. when i checked the invoice and email, i came to know that i will be receiving the freebie in a period of 15 days from delivery. but even after 15 days i didnt receive the freebie. i contacted the customer care and they offered me rs.300 instead of the freebie which was actually worth rs.2000. when i told them i wanted the freebie instead of rs.300, they said they wont be able to help and they were closing the complaint. and all this communication took nearly 3 weeks. they could have at least offered me rs2000 which is actually the value of freebie.

It is in regard to Order ID: [protected].

I am not all happy with the quality of the product.
Snap deal is not cancelling the order. More over I have returned the product to courier boy but no response from Snap deal guys.
I have raised a concerns yet no response.

Free 2300 mah charging case "it was deliverd by next 15 dayes after the delivery"
lenova mobile deliverd but free charging case not deliverd...You have ask after delivery 15 dayes but it now exeed one month i cannt get free charging case...Pls send as son as possible...Or call [protected] my order id [protected]...
Why not deliverd ?

My snapdeal order ID is[protected] placed on 15 jul 2016 approx 1 pm
Order details
Li Ning Beige Casual Shoes
Amount 657-65 = 592 INR
65 rs is promo discount
But at the evening of 15 jul my order cancel automatically.
and price of order increase approx 1300 rs
but when i order on time and also get confirmation message by snapdeal why my order cancel automatically.
i purchase many items on snapdeal but no one time except this time my order could not cancelled automatically.
so sir please provide my items in same price means 592 rs.
otherwise i cant believe snapdeal more..
I hope not only have full faith that u solve my issue and reordered LI ning Shoes in 592 Rs.
and please reply me as soon as possible..
THANKS

I have bought a toshiba lap top bag from snap deal.com and the product was delivered as per the communicated time.
But i have received a very poor quality product and in a very bad condition so i have logged a complaint and registered the same in snap deal complaint team.
And they have informed that before 18th july 16 the product will be picked up from my location amount will be refunded.
But till today the item has not picked and the amount has not refunded to me.
Whenever i called the customer care team they will inform "we will consider this as a special case and will send the courier team today and refund will do within 24hrs"
Reall customer cheating.
Midhun

Order id: [protected]
Its been going to touch 2 months since i ordered my product, due to unsatisfaction of mine with that product i returned, the delivery boy take that back from me. And till now i am waiting for my refund, in between i have called several time to its care, and in return got same answer, plz give us 4 more days
To process your refund, and hence again no response after 4 days. I am completely tired of this, i wonder about your 7 days easy return, is this u call easy???
I hope you will consider this..

I tried ordering mobile covers from your website for my motorola g4 plus mobile phone. There is a 'buy any two noise phone covers and pay for one" offer going on your application. But when i try to checkout i have to pay rs 250 extra. This is cheating. I spent hours selecting covers of that particular brand.
Please stop such cheap marketing tactics!
Disappointed!!
Napdeal user
[protected]@gmail.com

Sanpdeal,

This one is the most horrible experience of my life... I promised myself not to buy anything from snapdeal in my life ahead and same will convey to all my colleague and known peoples.Infect i posted all the story on facebook about your torture.

From last 9 days, i am contentiously fighting with your customer care people to schedule the pick up for order id [protected] but always received fake promise that they have forwarded my complaint to back end team. Even i contacted to 3 supervisor (Arjun sharma, aradhana, lokesh) but it was the same type of promise... Nobody came till now... You customer care is paid so i wasted more then half of amount of bean bag... As if you are reaching to supervisor then you need at least 50 minutes to explain your case to everyone... If it get refunded yet.. Then it still will be lose for me...

Nothing happening from your side... No one is responding me mail... No one calling on revert of customer care call... Seems that you have thug my money... Even i more wasting on calls... Atlast, found this mail id on internet, little hope... Please arrange call back from any senior authority, if someone look after the mail... Otherwise i will think that snapdeal has runway from india with customer's money..
Dont tell me to contact on [protected]@snapdeal.com or [protected]@snapdeal.com... Several time i contacted but nothing happened so far.

A victim of snapdeal robbery,

Sandeep
[protected]

I ordered shoes from this website! Since the first day i recieved those shoes, i lodged a return request for the shoes as the shoes are not of my size. A message came at the app, that my item will be picked soon. But noone came to pick the shoes. They are still with me. I am writing so many emails to smapdeal, but no one is replying.
Now a message is coming on the app, that return cannot be placed, as 7 days return policy is over! The delay in return is due to the website, not because of me! This is the worst website, i am really irritated! Poor customer service

I have ordered dell inspiron n5010 model laptop battery & but, m i have received the lapster brand batery.

Invoice date : 04.07.2016

The invoice no : sb6af5/16-17/52

Seller : zodiac infotech, mumbai.

This lapster brand batery is not working, initial days it was working when the laptop is shutdown mode only and since a week it is completely dead.

So, i request the concrned team help me & replace the battery or refund the amount.

Regards,

Nagendrarao perumalla

Contact no : [protected]

I ordered one tv in your website but i received a product which doesn't show in website. You people are cheating the customers.. And your customer service is very bad.. I requested for refund on 23-7-16 but still no one came to pickup the product.. Very bad experience. And putting in hold for several minutes.. What is horrible experience with you people

I have placed the request for return of ambrane p[protected], order id: [protected] and reference number: 26980219.
I have provided new address for pickup of product and hence instead of picking up product from new address, courier went to pick product from old address and canceled the return. I request you to kindly update my return address as specified while requesting for return.
Current status of item is now "pickup failed. Please reschedule"

Dear team,

I have received sofa set (3+1+1) black leather on 15 july 2016 and 16 july 2016 carpenter was visited my house to check/installation.

Leather is tear at back side and three leg was broken on transit that is already communicated your carpenter and he has taken photo on same.

After inspected by your carpenter (Mr. Mubarak) no further action happen in this complaint.

Request you to update the current status of same.
Thanks


Therefore requesting you to take necessary action on same.

Thanks
K anand rao
[protected]

Order ID: [protected] not delivered but showing it has been delivered.

I made an order of kutchina aster hood chimney, id [protected] on 23 rd july, its already 4 days gone but did not get any courier details. Perhaps the seller did not handed over the item to any courier partner. Though mailed in help centre many times, did not get any reply from them. I have already paid rs 18913 for the same. Please let me know whether the item will be delivered or not?

Dear sir/madam

Product sub order number [protected]
I purchases intex mobile bia snapdeal and this mobile msn number is 1sr[protected] and sap code is [protected] i purchases this on 02-nov-2015, i went store many times to solve my issue but they charged me and my moblie in his hand 15 days when i got my moblie then its also not working properly, please help me in this situtuion. What i can do. Its fault of intex moblie care or mobile purchases means snapdeal to bad product given what i can do please tell me i dont know but please reapir my mobile or give me its new phone

Dear sir i shop lifelong teatime1 - 1 l hairpain electric kettle - (white) this product is not good for health i have returned this product they have cancelled return refund my money product order id: [protected] (1 item) so i request you to kindly needful on this product refund my money

I am really upset with the kind of service you people provide i recently ordered this is my first order with snapdeal and getting very poor services i don’t know what the hell is this happened with snapdeal i ordered for a on (optimum nutrition) gold standard 100% whey protein - 5 lb on wed, 13 july, 2016 order no. order id: [protected] received the items on sat, 15 jul, 2016 by prepaid paid amount rs. 6, 686

Following are the problems faced & a photograph of the items & bill attached are evidence that this is not the real whey protein i got this order on 15 july, 2016 then and there i called up and informed you people that i received a fake product there is a cut bottom of box which is clearly indicate the original protein replace with the duplicate which is didn’t taste because it may impact of my health and seems to be a very bad quality conduction.

When i received my order since then i m keep calling to snapdeal informing you guys and every executive told me “ sir it will take 24hrs we will taking your request and arranging a reverse pick up for you. this daily follow-up processing everyday that i m done i called and had a word with senior person supervisor team leader and managers everybody told me same tat 24rs. had a word with deepak, abhilash, arun who raise a complaint and also mr. kapil ansari

They are assure me all the possible way with the help of their scripted sentences and make sure you will get a response from our concern dept they will call you from this num[protected] within 1hr to resolve your request almost it’s been 10 days nothing has been nobody call me however after 10 days they sent me an email in which they said we are unable to return or replace your (optimum nutrition) gold standard 100% whey protein - 5 lb. which really surprise for me as of now nobody call me no message nothing no response.

So the customer care executives and all the seniors who makes fouls commitment with me although there are not aware the process knowledge or maybe they are done a special and different training.
If you people can’t return or replace this order i think you should not deal with organic food nutrition items this really harassment and getting very pathetic services online portal with snapdeal it needs to be return and then replace it and if you can’t do anything go through with this initiate the refund give my money back to my credit card rs. 6, 686.

I'd order a nike orange lifestyle shoes on june 30, after receive my items that's not fit me, as the customer toll me i return back to your warehouse after then i got an email to deliver between 13 -15 july, then on 19july i got an another mail that is your item is lost while transit by courier, will refund my amount within 4days but still i'm nt get my amount, very bad experience you guy cheating

Hi,

I am mamta. my order id: [protected] (2 items) details: placed on 28 jun, 2016. prepaid payment

I bought 2 kurtis 28 june in which 1 was delivered 1 july (palakh green cotton kurti) and 2nd is not delivered yet (palakh black straight cotton kurti). i have many complained in snapdeal customer service they always said complaint in progress and they sometimes after pick piked my call they are disconnected. so plz refund my money. it is going to almost 1 month...


Plz email me whats going on...