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Snapdeal.com Complaints & Reviews

www.snapdeal.com

3.6

Updated: Nov 24, 2025

Complaints 14450

Resolved

9451

Unresolved

4999

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Address: 630002

Why you are cancelling my order..

Order no.[protected], [protected], [protected]

I ordered the product at the rate of rs.4900.
Now the rate is 7690.

I need my product at the same rate. else credit the difference amount to my snapdeal account. i will re-order.

Otherwise i will take necessary steps to get the product.. i believe that you will deliver the product the product as soon as possible.

Reply me immediately.. i am waiting for your reply and product.

Snapdeal.com customer support has been notified about the posted complaint.

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N

Nagappan N

from Coimbatore, Tamil Nadu

Jul 21, 2016

Deliver me the same product with the old Price

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 21, 2016

Verified Support

Dear Nagappan N,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

N

Nagappan N

from Coimbatore, Tamil Nadu

Jul 22, 2016

Hi, I need this product.. Deliver me as quickly
Already you cancelled three orders..Order No.[protected], [protected], [protected]

I you cancel this order then I will take necessary steps and also you will face consequences.

I ordered with the rate difference when comparing to the past orders.

I expect you will be deliver soon.

N

Nagappan N

from Coimbatore, Tamil Nadu

Jul 22, 2016

Hi,
My new order No. [protected]
I need this product.. Deliver me as quickly
Already you cancelled three orders..Order No.[protected], [protected], [protected]

I you cancel this order then I will take necessary steps and also you will face consequences.

I ordered with the rate difference when comparing to the past orders.

I expect you will be deliver soon.

N

Nagappan N

from Coimbatore, Tamil Nadu

Jul 27, 2016

My new order No. [protected] is also cancelled.

Tell me the reason why you are cancelling my order.

Cancelled order No's: [protected], [protected], [protected], [protected]

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 28, 2016

Verified Support

Dear Nagappan N,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

N

Nagappan N

from Coimbatore, Tamil Nadu

Jul 30, 2016

Again I ordered, My order ID [protected]

Don't cancel this order.

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 1, 2016

Verified Support

Dear Nagappan N,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: 753001

Website: Snapdeal

My phone no return for snapdeal company my return register complain date 16 .07. 2016 ...my complain. Not received. Plz pz help me my oder number [protected]

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J

James Jawed

Jul 19, 2016

Snapdeal company. Is very. Froud company. ...i hate snapdeal

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Address: Pune, Maharashtra, 411057

Website: Snapdeal.com

My worst experience of online shopping i ever had is with snapdeal... i recommend not to go with snapdeal ever...
Ordered a accoustic guitar of more than 8k but got the product incomplete... logded a complaint but nothing happened, then i dialed for customer care, he ensured me that i ll get all my remaining items soon.. i told him that i bought this for my friends bday.. plz deliver the itmes asap... and i dnt want to return or replace that item as i dnt have enough time that time... he agreed... but i got nothing... i tried again calling them but didnt successful... (worst customer care service).. then i by chance i opened my order and it asked me to give feedback then i mentioned everything there.. then day after that day i got a call from snapdeal.. he asked regarding my issue
.. i told him then he told me to lodge a complaint to [protected]@snapdeal.com and i did but in response i got thay they are no longer resolving querries sent via [protected]@snapdeal.com... what the hell is this... their executives even dnt know that what is their helpdesk.. again i got a mail from helpdesk.."your request has been accepted with reference number 25803870. we are eager to resolve your request and will call you from [protected] within a maximum of 24 hours. please receive the call to give us an opportunity to serve you and resolve your concerns quickly." but nothing happened nor i got any call... again i lodged a complaint to their site... but nothing happened at this time too... below is my complaint which i lodged many times..

Hi team,

Ordered a acoustic guitar from snapdeal and got the order after some days but incomplete, i've also lodged a complaint to one of your executive and he told me that all the freebies will be delivered to me soon but next day only i got the msg and call from a guy that get the parcel ready for pickup, i never said to replace or return. what i need is only the remaining products. i am really disappointed with you and your vendor's service, you should check twice before delivering any valuable products to your customer and if product is not available then you should not display it in your site. i am clearing once again that i don't want replacement or return. this is not possible for me to carry that big parcel again and again to my workplace. if your guy can pick that up from my residence according to my suitable time then its ok with me to replace it, as i will be available only after 7:00 pm on weekdays. so please deliver the remaining items (bag, strap, string set, picks) to me asap.
Product details:
Product - fender squier sa105 acoustic guitar
Order id - [protected]
Sub order id - [protected]
Items delivered - guitar only
Items to be delivered - bag, strap, string set and picks

Regards,
Nisha rawat

+4 photos

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Aug 30, 2016

Updated by NishaRawat Got a call from snapdeal customer care after lodging my complaint here..and she told me that i ll get my remaning items within 4-5 days and today you will get a call from vendor's side ...now its more than a month after that call ...but still neither i get my items nor any call from vendor's side...

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 20, 2016

Verified Support

Dear NishaRawat,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: 400705

Website: snap deal

Hii,
I already complaint about same on 19th july 2016. but no one come from snap deal till date. so i am providing this second complaint details. i have returned my order no [protected] on dated 6th july 2016, which

Falls within 15 days of your return policy. my return request no:30782554.
However, the dispatch partner has not collected the item from my resident
Yet ie 15th july 2016. please make necessary arrangement for collecting the
Item at most by tomorrow. also i tried to contact your office over phone
But no body responded which gives a negative impact on your company. hoping
For your positive response.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 20, 2016

Verified Support

Dear Samiksha Mhatre,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Chittoor, Andhra Pradesh, 517510

Website: snapdeal

I ordered masterfit black and orange ladder for my bank with order id:[protected] i received damaged piece i made complaints so many times when i called they are telling we will do but i'm not getting any call back regarding my complaint. I ordered cover for iphone but it came for laptop size and problem with ladder also snapdeal is not providing good products... Customer service is too bad i have not faced with any online shopping don't stop with snapdeal

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 19, 2016

Verified Support

Dear jyothithriveni,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

J

jyothithriveni

from Robertsonpet, Karnataka

Jul 20, 2016

Snap deal is too worse and waste online shopping app

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 21, 2016

Verified Support

Dear jyothithriveni,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Address: 244302

Website: snapdeal.com

मैं लोगों को बताना चाहता हूं कि snapdeal मेरी नजर में बहुत ही घटिया साइट हे या फीर ये चिटर हें झूठे हें मेरे पास इतने सारे रिटर्न है जो यह लोग रिसीव नहीं कर रहे अब मेरे पास दो औपशन बचे हैं यातो में इन पर मुकदमा दायर करूं या इनके किसी कोरियर पर्सन पकड़ कर बेठा लूं जब तलक मेरा मसला खत्म नहीं हो जाता
I want people to know that in my view, very poor site snapdeal O Otherwise they are liars they are to Citr I receive so many people are not doing it now returns which are left to me, if not these two Awpsn may sue they hold a person sitting or couriers take over when the divorce is not my issue
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id:[protected]
(Ticket Id: 26065373

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 19, 2016

Verified Support

Dear Mohammad Nadim,

We wish to inform you that your complaint did not pass our internal security checks. We regret that we will not be able to help further with this concern.

Regards,
Team Snapdeal

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Address: 462039

Dear snapdeal team i order woodland shoe from snapdeal on 28/6/16 and recived on 8/7/16 but shoes is different & old used shoes pls reschedule the pick-up as soon as possible Order ID: [protected] (1 Item)

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 27, 2016

Verified Support

Dear lokendre kanade,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Raigad, Maharashtra

I have done online shopping at snapdeal against order no. [protected].

I have placed an order for "oppo f1 plus mobile phone" on dated 14.07.2016. I received courier details of blue dart awb# [protected].
Courier company delivered this mobile phone on dated 18.07.2016. After couple of hours i unsealed the box and got shocked as there is no mobile and its accessories inside, the box is completely empty. I registered complaint at snapdeal customer care also
Necessary details are as under:

Name (Buyer): swapnil daphal
Address: asian colour coated ispat ltd. (Works), khopoli, vill, dahivali, paliphata, mum. - pune highway, dist. Raigad, 410203, maharashtra, india
Contact no.: [protected]
Item: mobile phone
Make: oppo
Model no.: f1 plus
Order no.: [protected]
Sub order no.: [protected]
Imei no.: [protected]
Seller: n. S. Enterprises, ludhiyana ych
Address: khasra number, 29/21-22-23, 30/24-25h b no.91, vill. Kaidan, post office bhatian, tehsil and dist. Ludhiyana, punjab - 141007, india
Invoice no.: s60190/16-17/816
Invoice date: 14.07.2016
Amount: 26275
Payment mode: credit card (06 months emi)
Bank: axis bank

Kindly take necessary action and plz resolve this issue

Thanks & regards
Swapnil daphal
[protected]

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 19, 2016

Verified Support

Dear Swapnil Daphal,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110020

Website: www.snapdeal.com

Order id: [protected] - problem in getting the reverse pickup of my order due to# invalid reverse package code generation
The reverse pickup for this particular order has been scheduled with gojavas courier but courier has not picked up yet and on enquiry says it is invalid reverse package code generation by snapdeal... Kindly# forward a request to gojavas to pickup the product or generate a new return form for this order...
Below i have attached the images of the 1) return form and 2) tracking results on gojavas website...

+2 photos

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 19, 2016

Verified Support

Dear azhagi,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Hanumangarh, Rajasthan, 335063

Website: Snapdeal

I placed a order with id [protected] on july.03, 2916 but product us expired. I call the snapdeal customer care many but they donot do anything. Because product non - refundable and returnable. It is complete cheating with customer. Manufacturing date is dec. 18, 2014 and it is best for 18 months from manufacturing date so expired date is june 18, 2016 and they delivered product on july.09, 2016. Please help me.

+1 photos

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Jul 19, 2016

Updated by Himanshu93 I placed order no. [protected]. But a nivea 50 ml men face wash worth ₹99. But Snapdeal donot deliver it. I contacted Snapdeal many tines but they donot provide me any solution. Please help me.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 19, 2016

Verified Support

Dear Himanshu93,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 500072

Website: www.snapdeal.com

I ordered shoes from snap deal on 15th July, 2016. To my surprise shoes are reached Hyderabad on 16th July and a message came to that we delivering shoes shortly but on 16th evening another message and mail came that we are unable to process the delivery.
I opened snap deal site and tracked my order, to my surprise it showing shoes are delivered and refunded and your amount refunded to your account. but i haven't received the amount till now. This is not came out of mistake or overlook . This is an intentional mistake done by snap deal. I haven't received my money also till now.
I ordered another item previously, and confronted same situation. They will cancel the order by themselves without our consent. There is no support from snapdeal in this regard
I want my shoes back. I can tolerate the delay in delivery.My mail ID [protected]@gmail.com

+3 photos

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 19, 2016

Verified Support

Dear Vinay Kalagarla,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: 400705

Website: snapdeal

I have got wrong belt for the second time too.So its too problematic for customer like us.My order id is [protected].And the respective authority must look after this problem and help me in this.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 27, 2016

Verified Support

Dear p.singh Singh,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 500072

Website: WWW.SNAPDEAL.COM

I ordered shoes from snapdeal on 15th july, 2016. To my surprise shoes are reached hyderabad on 16th july and a message came to that we delivering shoes shortly but on 16th evening another message and mail came that we are unable to process the delivery.
I opened snapdeal site and tracked my order, to my surprise it showing shoes are delivered and refunded and your amount refunded to your account. But i haven't received the amount till now. This is not came out of mistake or overlook. This is an intentional mistake done by snapdeal.
I ordered another item previosly, and confronted same situation. They will cancel the order by themselves without our consent. There is no support from snapdeal in this regard
I want my shoes back. I can tolerate the delay in delivery.
My registered mobile number is [protected] and mail is nagrocks.[protected]@gmail.com

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 19, 2016

Verified Support

Dear Nagesh Choudary,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Chennai, Tamil Nadu, 600003

Dear snapdeal,

I have purchased a product on 13/07/2016. Still the product is not delivered. I called gojavas customer care, they are saying that it will take another 4 days to deliver. Kindly deliver my product tomorrow (19/07/2016). My detail as follows

Order id:[protected]
Docket number:unisnpp6121007
Estimated delivery: 14 jul, 2016 - 17 jul, 2016

Regards,
Midulaj

Snapdeal.com customer support has been notified about the posted complaint.

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sudin sugathan

from Mumbai, Maharashtra

Jul 18, 2016

I am also facing the same problem.The customer care also not giving me any proper information.Do u recieved any updated in mobile or email id

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 19, 2016

Verified Support

Dear Mohamed Midulaj,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 19, 2016

Verified Support

Dear sudin sugathan,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

sudin sugathan

from Mumbai, Maharashtra

Jul 20, 2016

Did u received your order

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 21, 2016

Verified Support

Dear sudin sugathan,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110020

Website: www.snapdeal.com

I order micromax canvas juice 3 and flip cover (order id: [protected]) on 12th july, at that they mentioned that they will deliver my product on 15th july-18th july. today i contacted the customer care because i didnt get any update on my mobile or email id. after some times i received a message that mentione
Due to rare technical error you are unable to track your micromax canvas juice 3 on the courier website. dont worry your package is on its way and will be delivered soon.
What they mean by this, how many days i have to wait for that?. i told them that i can collect it from the courier office, but they rejected and told me that they have door to doorb delivery.
So please consider this as a request and solve my issue

Jul 21, 2016

Complaint marked as Resolved

1. On 19/07/2016 company has emailed me regarding this issue and they will soklve it immediateli.They emailed me from "[email protected]. 2.I received a call from snapdeal social media department on 19/07/2016 and they told me that they will process my delivery as an emergency delivery and it will take maximum 48 to resolve it. 3.On 20/07/2016 again I contacted the customer care for the issue.At that time they told me a lesson on their sales terms.I commented that on my complaint comments. 4.On all these time I updated my comments in my Indian Consumer Complaints Forum. 5.But today morning I receied an sms from snapdeal that shows that they will deliver my product on or before 23/07/2016. 6.After some times I received a call from snapdeal social media department and told me same that mentioned above. 7. Finally on 21/07/2016 I received my order and now I am happy with the product. Thanks to everybody whoever support me to solve my issue.Thaks again. Regards, Sudin Sugathan

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 19, 2016

Verified Support

Dear sudin sugathan,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

sudin sugathan

from Mumbai, Maharashtra

Jul 19, 2016

They didnt worked on my problem and the problem has not been resolved.Today evening i had an sms in my mobile regarding the delivery of the flip cover.That messages shows that, "we could not deliver your order on 19th July 2016. We will attempt the next delivery within 48 hrs." What does it mean?

When they are going to deliver the item.
I want the product .I am not going to cancel my order and request for refund.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 20, 2016

Verified Support

Dear sudin sugathan,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

sudin sugathan

from Mumbai, Maharashtra

Jul 20, 2016

Where is my order, What is going on there, When you are goinr to deliver my product.
Today i contact with snapdeal customer regarding the same problem, Then there customer care excecutive told me that it will a time span of three days to deliver my order.
before two days they told me that within 48 hours they will do an emergency delivery for the product, But thats not done.

Please sir I want to solve this problem.

Thanks,
Sudin Sugathan

sudin sugathan

from Mumbai, Maharashtra

Jul 20, 2016

From the Customer Service Supervisor I receieved these information regarding the delivery and they are not going to solve my problem.They told me that,

4.1
There are various delivery models for delivery of purchased Product to the Buyer, as decided by the Seller. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on the Seller and not on the Buyer. Seller represent and warrant that the Products being delivered are not faulty and are exactly those Products which are listed and advertised by Seller on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website.
4.2
Buyer's shipping address, pin code will be verified with the database of Website before a Buyer proceed to pay for Buyer's purchase. In the event Buyer's order is not serviceable by logistic service providers or by Seller or the delivery address is not located in an area that is covered under the order confirmation form, Buyer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider or by the Seller.
4.3
Please note that there is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Buyer and the Seller for purchase and sale of Product on or through the Website. However, the Product shall not be delivered to the Buyer unless the Buyer makes the payment of the purchase of Product.
4.4
Buyer shall be bound to take delivery of the Products purchased by the Buyer that are said to be in a deliverable state. Where Buyer neglects or refuses to accept the delivery of the Products ordered by the Buyer, the Buyer may be liable to the Seller for such non-acceptance and shall further be liable to Jasper Infotech for any loss of any fee or charges that Jasper Infotech and its third parties shall have earned from the Seller if such delivery or transaction should have been completed. Buyer acknowledges that such damages or loss to Jasper Infotech and its third parties are not consequential or indirect.
4.5
The title in the Products and other rights and interest in the Products shall directly pass on to the Buyer from Seller upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Buyer is deemed to have accepted the Products. The risk of loss shall pass on to the Buyer upon delivery of Product.

What is this Sir, What they are going to do?
There customer care supervisors and snapdael is not giving the courier partner adress, They are cheating the public, Please Sir, I need help from your Side.I am ready to do anything for this.Please cosider me as an Indian Citizen.
We are poor, But we also paying tax from our small salary.Please sir its a huge request from me Sir.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 21, 2016

Verified Support

Dear sudin sugathan,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 21, 2016

Verified Support

Dear sudin sugathan,

Thanks for the acknowledgement. If you have any further issues please [protected]@snapdeal.com so that we can assist you better.

Regards,
Team Snapdeal

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Address: East Singhbhum, Jharkhand, 831013

Website: www.snapdeal.com

Order id-[protected], i have ordered yaari multi coloured tshirt pack of 2, the stuff quality was no so good so i returned it back on 27.06.2016... i have called several time to snapdeal but it has been long time since 21days the refund has not been initiated... this situation is not only faced by me but many snapdeal customers... i think i should bring out the true face of snapdeal to its customers via media and journalist...

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S

s.mohamad rafi

from Bengaluru, Karnataka

Jul 18, 2016

frequently swithc off and hearing problem

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 18, 2016

Verified Support

Dear s.mohamad rafi,

Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.

Regards,
Team Snapdeal

S

s.mohamad rafi

from Bengaluru, Karnataka

Jul 20, 2016

refund

S

s.mohamad rafi

from Bengaluru, Karnataka

Jul 20, 2016

micro

Snapdeal — Refund

5 Reviews
So s.mohamad rafi on Jul 20, 2016
Add a Comment
Order id-[protected], i have ordered micromax x556 pack of 1, the stuff quality was no so good. mobile is frequently switch off and hearing problem. so, i have called 2 time to snapdeal customercare in chennai. but no response. snapdeal return micromax x556 and give refund.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 21, 2016

Verified Support

Dear s.mohamad rafi,

Thanks for sharing the requisite details. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: 110005

Website: Snapdeal

This is regarding the order number [protected] which is for an aqua grand 12ag62 ro+uv+uf water purifier. hd placed the order on 30th march 2016. since the delivery snapdeal had delayed the installation. i was fed up and asked for a return of the product. finally after 10days of delivery the and a number of phone calls later an installation guy was sent who complained that various parts were missing in the ro. again i got in touch with snapdeal, they had asked me to replace it myself an that they would compensate on the free charge account. somehow the ro got fixed. but ever since installation the quality of the water was very poor and i had complained 2-3times about it but there was no response. they just said it would get better.in my busy schedule i dint have the patience to deal with snapdeal, but i kept falling ill frequently despite my good immune system. after frequent bouts of gastroenteritis i had called upon the r. k. enterprisres. delhi (as advised by snapdeal) to service the ro, their service guy took a look at the ro said that the main membrane for the filtration is missing and i had to pay rs.1500 the same. more over he took rs.250 towards the service charges for which he practically did nothing. now i'm at a loss both health wise and financially over this counterfeit product which has proved to be a health deterrent not just or me but my whole family and friends. when i talk to snapdeal about this they blame the seller and the seller blames snapdeal. both are yet to give me a solution. im highly disappointed by snapdeal yet again.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 19, 2016

Verified Support

Dear swapna.sachi,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 25, 2016

Verified Support

Dear swapna.sachi,

Hope you are doing well.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal

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Address: Vadodara, Gujarat, 390011

Your senior management team executive told me in my account find discrepancy. Please check my account and excellent how you judge in my account discrepancy???tell me real story

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 27, 2016

Verified Support

Dear Darshan8049,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110020

Website: www.snapdeal.com

Hi, i am nikesh kumar and i am buy a ro filter from snapdeal.com
And product is not fit in my ro system so, i am refund my product but couier boy is not pickup my product courier boy is say brand box m. R. P tag is not include '
Order id :[protected]
Name: nikesh kumar singh
Product name :-ro membrane replacement kit with vontron 75 gpd membrane, housing, spanner & fr-450 for all ro water purifiers

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 18, 2016

Verified Support

Dear ajjukr35,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Jharsuguda, Odisha, 768201

Website: www.Snapdeal.com

I got the wrong laptop delivered upon received with order no [protected]. Then i called the snapdeal customer service center. Then i requested them for return.
They arranged the pickup through ecom express with airway bill no:[protected] on 27th june 2016. Pickup was successfully done, currior acknowledgement slip is attached.

Since then i am callling snapdeal, they say that they have not received the material. One of their executive said that its our responsibility to get the product back and arrange the refund.

After few days i found out that the my account page says pickup failed, snapshot is attached below. I am helpless now. The product is also now with me since then nor the money.

The whole case is discussed with manager ankush bhalla. Who asked me to relaxed and the case will be solved by 16th july 2016 evening. I was also assured for the call back, which i never received.

I talk several times, they just need more 24 hrs to solve the issue.
Snapdeal dont force me to go to the consumer court.

I am attaching here the courier delivery receipt and the webpage snapshot

Ref number :25513979 can also be noted

Bhanupratap
[protected]
Email: [protected]@gmail.com

+2 photos

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 18, 2016

Verified Support

Dear Amit Bhuwania,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

S

Sapsweat

from Ichalkaranji, Maharashtra

Jul 18, 2016

I purchase 12 ltr Aquagrand RO purifier. The supplied product are not working. When call to snapdeal for warranty, they want 24 hrs for solution. Whenever call customer care numbers they give various advices, but all the advices are failed or not working.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 19, 2016

Verified Support

Dear Sapsweat,

Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.

Regards,
Team Snapdeal

A

Amit Bhuwania

from Kantabanji, Odisha

Jul 21, 2016

Snapdeal says that they wont refund me the amount nor they will return the product
All due to the fault of their executive.
This is highly not justified, i want the refund else I go to the consumer court.

I am a poor man cannot bear the loss of 40000/-

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 21, 2016

Verified Support

Dear Amit Bhuwania,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

A

Amit Bhuwania

from Kantabanji, Odisha

Jul 21, 2016

I got a call from Mr Sanjay Yadav, One of your executive.He did not gave a satisfactory answer. I have to take this case to a higher level.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 22, 2016

Verified Support

Dear Amit Bhuwania,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

A

Amit Bhuwania

from Kantabanji, Odisha

Jul 26, 2016

OK waiting for your Concern

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 27, 2016

Verified Support

Dear Amit Bhuwania,

We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal

A

Amit Bhuwania

from Kantabanji, Odisha

Jul 28, 2016

How much more time do you need..? its horrible.4

i Suggest all not to buy anything from Snapdeal, they just keep giving dates like Indian legal system. And that case remains unsolved for months

A

Amit Bhuwania

from Kantabanji, Odisha

Jul 28, 2016

How many more days do you need. Its horrible.

I suggest all not to buy anything from snapdeal as its return policy is like Indian judicial system.
U will keep on getting dates but no solution.

They say no Question asked at the time of return. But they have rejected my return without any reason. Now they say that they cannot disclose the reason. Actually thet dont have any.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 29, 2016

Verified Support

+1

Dear Amit Bhuwania,

We understand you are disappointed with the delay, please accept our apologies for the inconvenience. We assure you that our team is working to resolve your concern on priority and will share an update soon.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 30, 2016

Verified Support

+1

Dear Amit Bhuwania,

Hope you are doing well.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal

A

Amit Bhuwania

from Kantabanji, Odisha

Jul 30, 2016

Oh Waaooo... That seems to be a good newz.

I just called your snapdeal customer care, but they refused of any refund.

And I have not received any Email regarding the same, Nor I have received a call.

Waiting for a email confirmation from your side.

Please confirm me.

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 1, 2016

Verified Support

Dear Amit Bhuwania,

We regret the inconvenience caused. We will look into this issue again and share an update.

Regards,
Team Snapdeal

A

Amit Bhuwania

from Kantabanji, Odisha

Aug 1, 2016

Was it some kind of a joke or what..?
After a long time you yourself gave me the status and that to fake.

Now you again need time to look in to the issue. What a timepass..?

This is a online forum Mr.Snapdeal. Be carefull for your words. You said that the refund has been initiated without any conformation.

Look at the face of this company... HOw much time do u need again..?

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 3, 2016

Verified Support

Dear Amit Bhuwania,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 3, 2016

Verified Support

Dear Amit Bhuwania,

Our team got in touch with you and informed that replacement/refund has been denied as case did not pass our internal checks

Regards,
Team Snapdeal

A

Amit Bhuwania

from Kantabanji, Odisha

Aug 5, 2016

I will make a serious action against it... And will see that you meet a consumer forum soon. Because i have not ever received the laptop nor the money refund

A

Amit Bhuwania

from Kantabanji, Odisha

Aug 6, 2016

First you said that the refund is initiate and now you say that refund cannot be initiate...

This is at all not justifired

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 8, 2016

Verified Support

Dear Amit Bhuwania,

Our team got in touch with you and informed that replacement/refund has been denied as case did not pass our internal checks

Regards,
Team Snapdeal

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