Snapdeal.com Complaints & Reviews

Hi, i am dr. Saurabh patel, i ordered dell original battery for my n5110 laptop, my order id is [protected], today i received parcle and and in it i got a nicely packed box but inside its used, dusty, damaged battery which is not for my laptop model too. Seller name: tech smart-hyd-mandal-voi
This is not expected from snapdeal. I have requested for replacement. So please do needful and show your responsibility.. I have attached pictures of that thing and invoice.

Hello sir i'm srinivas agir my refund is pending over 4 months. I mean that every time i made a call there are with different answers with alloting different reference numbers. Try to make my problem solved my order numbers are [protected] and [protected] transaction done. As customer service said that what ever the transaction done is clear and they mail me different numbers to contact bank. There is no refund to me on 28 march. If i make a call there made to hold down for a while and suddenly system says it is busy as call ends. Entire bank statement had been mail to snapdeal on 21 july. But no response till now.

Tomorrow i have received sonata watch unfortunately delivery boy money required rs. 50 against delivery i have pay rs. 50 but as per my order only pay rs. 71 against 3 products.

And today my 2 order against taza tea delivery boy money required rs. 39

Tell me why i can pay rs. 39 because i have all ready pay 50 only required rs. 21 as per billing

Note : delivery boy cont no. [protected] who delivers my sonata digital watch

Kindly pls. Resolve as soon as possible.

Dear sir /mam,
I have purchased a noble led t. v from snapdeal on 23 of jan 2016. now that is not working from 15 days. i have lunched a complained on the 9th of july but still issue is not resolved. service engineer came after 7 days to attend the complaint after checking he is asking for invoice. when i asked the invoice from snapdeal they are not providing me, i have called them atleast 20 times in 7 days but every time they ask for 24 hrs time. they put me in hold for long hours.
Nobody is resolving my issue even they are not providing invoice of the product.
Order date -23 january
Order no.- #[protected]
Product name - noble 40 inches led t. v


With regards,
Rajesh
[protected]

I have purchased a mobile from snap deal online shopping website my order is id: [protected] placed on: mon, 04 apr, 2016

Item description :
Invoice number :s0e09c/16-17/46
Infocus m370 i 16gb white
Infocus m370 i 16gb white
Order no.: [protected]
Suborder no.: [protected]
Imei : [protected]

But i got the not working (faulty mobile) mobile so i returned the mobile to company
But i did not got the my refund amount.

Returned goods receipt details
Date : 12/04/2016 tracking no. pnq[protected]

Well, where to start.. Can there be a more worse customer support team than snapdeal..?! I didnt get my refund for 10 days,, so i called snapdeal,, and they coolly ask me to type my order id.. Ok,, i can ignore that torture,, after typing the full number,, the computerized voice says the order id is wrong.. Wtf.. I rechecked it,, reentered it correctly and guess what,, the same computerized voice with the same reply.. Such a waste of time and money.. Hey snapdeal,, i wish i could snap the neck off you.. If you guys don't know to value the customers,, why bother doing business..? Because this is not the first time snapdeal annoying me off..

Order id: [protected]

Hi,
My new order no. [protected]
I need this product.. Deliver me as quickly
Already you cancelled three orders.. Order no.[protected], [protected], [protected]

I you cancel this order then i will take necessary steps and also you will face consequences.

I ordered with the rate difference when comparing to the past orders.

I expect you will be deliver soon.

Order id: [protected]:
Purchaes item on 5 days ago
I have purchased mobile redmi note3 (16gb) from snap deal & received the product mobile looks like used one withour charger, usb cable, user manual, warranty card.
Same time i have informed to snap deal customer, they hav provided solutuin refund for aessiroes. but not provided
Later that one of them choosen replace the item. i got the below mail from information

Hi anil
We have initiated refund for your redmi note3 (16gb)
We're sorry to inform you that replacement of your redmi note3 (16gb) could not be processed as the seller was unable to fulfil your order. we understand that you are eagerly waiting for your item and assure you that this is a rare occurrence. please give us an opportunity to serve you again.

We've immediately refunded rs. 9999 to your card no. 4375-xxxxxxxx-1011.*
*most banks usually take up to 4 business days to credit the account.

Track your refund request on the snapdeal app - www.snpdl.in/iqm6wy7w
Order id: [protected] placed on: fri, 8 jul, 2016
Credit/debit card within 4 business days

But they have not refounded it, not provided refund for aessrioes

Finayy i have asked some compostion for aessrioes.

Everday i am calling them, customare only telling we will provide solution but till now no replay from them.


Please how help

Regards,
Anil

I had purchased a seagate harddisk from snapdeal in feb/2016. (snapdeal shows 3 years warranty on product.)

After the product shipped to me, i had checked for the warranty of the product on seagate portal & status of warranty was "regional warranty restriction".

So, i raised a issue in "snap deal" for a return, after lot of trouble & mis-leading information provided to me (time taken around 1.5 months), one of there customer support executive convenience me that, this is not a problem & that seagate hdd is under warranty for 3 years.
Some how it took a lot of my time for this issue, i stoped tracking the issue.
So, currenty, i don't have any warranty shown on that seagate hdd, i purchased from snapdeal.

But, last week, i purchased same hdd from paytm & on seagate warranty portal, it clearly shows 3 years warranty of that hdd.

So, finally, i conclude that the hdd sold to me from snapdeal is fake.

Please take action against such type of things from a big company like snapdeal.

It's was not once, it was twice the time the promised date was pushed and i had to stick to snapdeal as your customer care assured me that i will get the product today. And that today came 2 weeks later and when i'm asking for compensation there are no positive response and if i don't get compensation i will have to stop being a loyal customer to snapdeal

Hi,

My order id: [protected]

I bought fit24 fitness 5 in 1 motorized treadmill with auto incline system on 27th march and you delivered this treadmill on 6th april 2016. before taking this product i had communicated with your executive they told me to your executive will come for installation and after deliver the product i waited 8 -10 days for installation but none of your executive came for installation then again i called for installation then they suggest you have to install by yourself only. then i called to local technician for installation then installed after 3 week.

They find some sensor issue and they rectify and started the machine and i used only one month again problem started and treadmill wheel is not moving i called to our local technician they checked and told me to there is some problem with pcb.

And i called today to your customer care executive they told me your warranty period is 3 month and you will not get support from your side and when i called first time to your executive they told me of warranty of 6 month and now you are telling me 3 month of warranty period. now you tell me guys is it worth of spending 33k and used only one month. and your executive told me this is third party so i will not give warranty. i believe on snap deal thatwhy i bought this product from snapdeal. i don't know third party.

During the product delivery you didn't send any kind of warranty card so how can i understand how many month warranty you have given to me. now i dont have any proof to show you of 6month warranty.


These guys are not providing serviced i called many no body responding properly.

I have booked i kall k88 on 18th July, 2016 but still i have not received the product. I want the compensation for this because this is your fault and i am waiting for 2 days. My order id is [protected]

I have ordered in snapdeal, and same day I have cancelled the order, I have done the payment through my debit card of₹450.but now 5 day passes the refund amount is not credited to my account.
Same trouble has been when I order earlier with snapdeal.I am very dissatisfied with snapdeal.
My registered email ritzboys.[protected]@gmail.com.
Contact. [protected]

Ref: My order no: [protected]
I was booked my product on[protected] on Snapdeal online booking.
I have track my order continuously. I found the product to reach my place on[protected] through Ecom Courier. But still in am not receive the product.
Kindly take the Complant and take necessary stepts.

Thanking you

I am booked a power bank (Intex) through snapdeal.com, on cash delivery with delivery charges, the seller also despatched the item. Now the courier service staff called and talk like they are not responsible to deliver the product at my home in d afternoon... Am a govt employee so dat time only am in home. Dats why am asking him to deliver on th afternoons. He told that i[censored] want to get the product in your time... U should go to shop and purchase from there. Take necessary action against him and make needful to deliver my product

I had placed the above order on 30th june'16 & as per the given details during the booking, product will going to delivered on 7th july'16 but only one phone call i had received that they will delivered on 16th june but yet to receive the goods & there is no communication from any of the marketing people who are responsible to execute the work.
If i considered your services is like this then i am very sorry to say that neither myself go for next purchase nor recommend my family, friend & corporate colleague.

My order number [protected] dated 17 july 2016 for purchasing the subscription of saavn.com and for that i was supposed to receive the email from snapdeal with code details within 2 to 3 hrs after payment was done.

Even after 4 days are over, snapdeal is not able to resolve my issue and asking me to check my spam emails etc, i have checked but i havent received the email details for subscription.

Being pissed off with that, i requested for refund today 20/06/2016, but this is also not getting processed now. They are giving some excuse reason always.

I am sure the team here will give me same response that "we are checking and will revert back to you". But friends i am informing you about the fact that dont purchase from snaldeal even though you find them cheaper, this is my 4th bad experience with those cheaters.

Dear sir,
I am Naveen order I d [protected]...order place 1 july...no body called me as per comment ...I call 50 to 60 time no response ...and customer care said we can reschedule the pickup...but no body come to my address and not call me...please help

Order id: [protected]- problem in updation of reverse pickup being completed and issue of refund
The reverse pickup of the product has been completed by the courier partner gojavas but still the updation about the pickup being done is not yet updated by snapdeal... It is still in the out for pickup stage for days and now showing pickup failed... Kindly update the pickup status as completed and facilitate my refund sooner...
I have attached the proof of #pickup receipt slip given by the courier at the time of pickup... Kindly update it in the system and facilitate my refund sooner

Can you please check who the salesboy was who delivered order no. [protected] and take some action against him??
He called me once and i was asleep so didnt pick up the call. That locked the door from outside and went away. I had to call my neighbours to open the door from outside. Is this kind of behaviour expected from a salesboy?
I am sure i will never again use snapdeal. And will even discourage others from using it.