Claimed

Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
Complaints 14450
Resolved
9451
Unresolved
4999
Contacts

File a complaint to Snapdeal.com

Having problems with Snapdeal.com?

File a complaint and get it resolved by Snapdeal.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Snapdeal.com reviews & complaints page 437

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
srinivas agir
from Idukki, Kerala
Jul 22, 2016
Resolved
Report
Copy
Resolved

Address: Mahbubnagar, Andhra Pradesh, 509216
Website: www.snapdeal.com

Hello sir i'm srinivas agir my refund is pending over 4 months. I mean that every time i made a call there are with different answers with alloting different reference numbers. Try to make my problem solved my order numbers are [protected] and [protected] transaction done. As customer service said that what ever the transaction done is clear and they mail me different numbers to contact bank. There is no refund to me on 28 march. If i make a call there made to hold down for a while and suddenly system says it is busy as call ends. Entire bank statement had been mail to snapdeal on 21 july. But no response till now.
Aug 9, 2021
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Dear srinivas agir,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sadananda Malviya
    from Gurgaon, Haryana
    Jul 22, 2016
    Resolved
    Report
    Copy
    Resolved

    Address: 110074
    Website: WWW.snapdeal.com

    Tomorrow i have received sonata watch unfortunately delivery boy money required rs. 50 against delivery i have pay rs. 50 but as per my order only pay rs. 71 against 3 products.

    And today my 2 order against taza tea delivery boy money required rs. 39

    Tell me why i can pay rs. 39 because i have all ready pay 50 only required rs. 21 as per billing

    Note : delivery boy cont no. [protected] who delivers my sonata digital watch

    Kindly pls. Resolve as soon as possible.
    Aug 9, 2021
    Complaint marked as Resolved 
    Snapdeal.com customer support has been notified about the posted complaint.
    Dear Sadananda Malviya,

    We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

    Regards,
    Team Snapdeal
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      raj3277
      from Delhi, Delhi
      Jul 22, 2016
      Resolved
      Report
      Copy
      Resolved

      Address: New Delhi, Delhi, 110037
      Website: www.snapdeal.com

      Dear sir /mam,
      I have purchased a noble led t. v from snapdeal on 23 of jan 2016. now that is not working from 15 days. i have lunched a complained on the 9th of july but still issue is not resolved. service engineer came after 7 days to attend the complaint after checking he is asking for invoice. when i asked the invoice from snapdeal they are not providing me, i have called them atleast 20 times in 7 days but every time they ask for 24 hrs time. they put me in hold for long hours.
      Nobody is resolving my issue even they are not providing invoice of the product.
      Order date -23 january
      Order no.- #[protected]
      Product name - noble 40 inches led t. v


      With regards,
      Rajesh
      [protected]
      Jul 25, 2016
      Complaint marked as Resolved 
      thanks for your kind support
      Snapdeal.com customer support has been notified about the posted complaint.
      Dear raj3277,

      Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

      Regards,
      Team Snapdeal
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Shubham Jadhav111
        from Pune, Maharashtra
        Jul 22, 2016
        Resolved
        Report
        Copy
        Resolved

        Address: Pune, Maharashtra, 410502
        Website: sanapdeal

        I have purchased a mobile from snap deal online shopping website my order is id: [protected] placed on: mon, 04 apr, 2016

        Item description :
        Invoice number :s0e09c/16-17/46
        Infocus m370 i 16gb white
        Infocus m370 i 16gb white
        Order no.: [protected]
        Suborder no.: [protected]
        Imei : [protected]

        But i got the not working (faulty mobile) mobile so i returned the mobile to company
        But i did not got the my refund amount.

        Returned goods receipt details
        Date : 12/04/2016 tracking no. pnq[protected]
        Aug 9, 2021
        Complaint marked as Resolved 
        Dear Shubham Jadhav111,

        Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

        Regards,
        Team Snapdeal
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          vinsh88
          Jul 22, 2016
          Resolved
          Report
          Copy
          Resolved

          Website: www.snapdeal.com

          Well, where to start.. Can there be a more worse customer support team than snapdeal..?! I didnt get my refund for 10 days,, so i called snapdeal,, and they coolly ask me to type my order id.. Ok,, i can ignore that torture,, after typing the full number,, the computerized voice says the order id is wrong.. Wtf.. I rechecked it,, reentered it correctly and guess what,, the same computerized voice with the same reply.. Such a waste of time and money.. Hey snapdeal,, i wish i could snap the neck off you.. If you guys don't know to value the customers,, why bother doing business..? Because this is not the first time snapdeal annoying me off..

          Order id: [protected]
          Jul 27, 2016
          Complaint marked as Resolved 
          They promised a refund, but still nothing. Just getting calls everyday with a new promise.
          Snapdeal.com customer support has been notified about the posted complaint.
          Dear vinsh88,

          Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

          Regards,
          Team Snapdeal
          Order ID: [protected]

          Well, where to start? The seller is clever, didn't mention whether its rubber coated or not, but the picture shows images that makes You think its rubber coated. Guess what, its not rubber but plastic. OK, I can get on with it. But the quality of the product I received, no words for it, the product is completely different from the images shown by the Snapdeal site and are damaged too. Now that I try to return it, they casually say they cant pick up the product. Well then, what do You mean by 7 day easy returns in the product page? Me couriering the entire 40kg to You is definitely a easy return for YOU BUT NOT FOR ME.
          How dare You snapdeal cheat like this..? Not only you guys sent me a damaged duplicate product but dared not displaying My review about the product in your webpage. Whats the point of this..? To cheat more customers ?? you guys start counting the days, , Amazon & Flipkart will kick you off the market.. You damn filthy cheaters..!!
          Dear vinsh88,

          Thanks for the acknowledgement. If you have any further issues please [protected]@snapdeal.com so that we may assist you better.

          Regards,
          Team Snapdeal
          Helpful
          Found this helpful?
          4 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Nagappan N
            from Coimbatore, Tamil Nadu
            Jul 22, 2016
            Resolved
            Report
            Copy
            Resolved

            Address: 630002

            Hi,
            My new order no. [protected]
            I need this product.. Deliver me as quickly
            Already you cancelled three orders.. Order no.[protected], [protected], [protected]

            I you cancel this order then i will take necessary steps and also you will face consequences.

            I ordered with the rate difference when comparing to the past orders.

            I expect you will be deliver soon.
            Aug 9, 2021
            Complaint marked as Resolved 
            Snapdeal.com customer support has been notified about the posted complaint.
            Dear Nagappan N,

            Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

            Regards,
            Team Snapdeal
            After so many followup you snap deal guys are really sick. i had interaction with snap deal customer care, they told me and assured me many times that your order will delivery before the date.really you guys should ashamed of your wording.seriously now after on wards i ll never ever place any order in snap deal.
            Dear yana123,

            We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

            Regards,
            Team Snapdeal
            Helpful
            Found this helpful?
            3 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              anilchan
              from Noida, Uttar Pradesh
              Jul 21, 2016
              Resolved
              Report
              Copy
              Resolved

              Address: Ghaziabad, Uttar Pradesh, 201010
              Website: SNAP DEAL

              Order id: [protected]:
              Purchaes item on 5 days ago
              I have purchased mobile redmi note3 (16gb) from snap deal & received the product mobile looks like used one withour charger, usb cable, user manual, warranty card.
              Same time i have informed to snap deal customer, they hav provided solutuin refund for aessiroes. but not provided
              Later that one of them choosen replace the item. i got the below mail from information

              Hi anil
              We have initiated refund for your redmi note3 (16gb)
              We're sorry to inform you that replacement of your redmi note3 (16gb) could not be processed as the seller was unable to fulfil your order. we understand that you are eagerly waiting for your item and assure you that this is a rare occurrence. please give us an opportunity to serve you again.

              We've immediately refunded rs. 9999 to your card no. 4375-xxxxxxxx-1011.*
              *most banks usually take up to 4 business days to credit the account.

              Track your refund request on the snapdeal app - www.snpdl.in/iqm6wy7w
              Order id: [protected] placed on: fri, 8 jul, 2016
              Credit/debit card within 4 business days

              But they have not refounded it, not provided refund for aessrioes

              Finayy i have asked some compostion for aessrioes.

              Everday i am calling them, customare only telling we will provide solution but till now no replay from them.


              Please how help

              Regards,
              Anil
              Aug 9, 2021
              Complaint marked as Resolved 
              Snapdeal.com customer support has been notified about the posted complaint.
              Dear anilchan,

              Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

              Regards,
              Team Snapdeal
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                sunny.india
                from Jaipur, Rajasthan
                Jul 21, 2016
                Resolved
                Report
                Copy
                Resolved

                Address: New Delhi, Delhi, 110025
                Website: www.snapdeal.com

                I had purchased a seagate harddisk from snapdeal in feb/2016. (snapdeal shows 3 years warranty on product.)

                After the product shipped to me, i had checked for the warranty of the product on seagate portal & status of warranty was "regional warranty restriction".

                So, i raised a issue in "snap deal" for a return, after lot of trouble & mis-leading information provided to me (time taken around 1.5 months), one of there customer support executive convenience me that, this is not a problem & that seagate hdd is under warranty for 3 years.
                Some how it took a lot of my time for this issue, i stoped tracking the issue.
                So, currenty, i don't have any warranty shown on that seagate hdd, i purchased from snapdeal.

                But, last week, i purchased same hdd from paytm & on seagate warranty portal, it clearly shows 3 years warranty of that hdd.

                So, finally, i conclude that the hdd sold to me from snapdeal is fake.

                Please take action against such type of things from a big company like snapdeal.
                Aug 9, 2021
                Complaint marked as Resolved 
                Snapdeal.com customer support has been notified about the posted complaint.
                Dear sunny.india,

                Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.

                Regards,
                Team Snapdeal
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Santosh Shivakalimath
                  Jul 21, 2016
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Pune, Maharashtra

                  It's was not once, it was twice the time the promised date was pushed and i had to stick to snapdeal as your customer care assured me that i will get the product today. And that today came 2 weeks later and when i'm asking for compensation there are no positive response and if i don't get compensation i will have to stop being a loyal customer to snapdeal
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Dear Santosh Shivakalimath,

                  We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

                  Regards,
                  Team Snapdeal
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    kumar180nc
                    from Mumbai, Maharashtra
                    Jul 21, 2016
                    Report
                    Copy

                    Address: Pune, Maharashtra, 411033
                    Website: www.snapdeal.com

                    Hi,

                    My order id: [protected]

                    I bought fit24 fitness 5 in 1 motorized treadmill with auto incline system on 27th march and you delivered this treadmill on 6th april 2016. before taking this product i had communicated with your executive they told me to your executive will come for installation and after deliver the product i waited 8 -10 days for installation but none of your executive came for installation then again i called for installation then they suggest you have to install by yourself only. then i called to local technician for installation then installed after 3 week.

                    They find some sensor issue and they rectify and started the machine and i used only one month again problem started and treadmill wheel is not moving i called to our local technician they checked and told me to there is some problem with pcb.

                    And i called today to your customer care executive they told me your warranty period is 3 month and you will not get support from your side and when i called first time to your executive they told me of warranty of 6 month and now you are telling me 3 month of warranty period. now you tell me guys is it worth of spending 33k and used only one month. and your executive told me this is third party so i will not give warranty. i believe on snap deal thatwhy i bought this product from snapdeal. i don't know third party.

                    During the product delivery you didn't send any kind of warranty card so how can i understand how many month warranty you have given to me. now i dont have any proof to show you of 6month warranty.


                    These guys are not providing serviced i called many no body responding properly.
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Dear kumar180nc,

                    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                    Regards,
                    Team Snapdeal
                    I have purchased 1 Fit 24th fitness 3 HP treadmill through snapdeal. The order was delivered before time I.e. on 30th of October instead of 5th November however no technician has come for installation despite 4 days have passed. Pl. Ensure installation through your technician at the earliest.
                    Junaid Nagpur
                    Snapdeal.com Customer Care's response, Nov 3, 2016
                    Verified Support
                    Dear aijaj,

                    We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [email protected]. We assure you that we will look into it and connect with you.

                    Regards,
                    Team Snapdeal
                    Snapdeal.com Customer Care's response, Nov 11, 2016
                    Verified Support
                    Dear aijaj,

                    We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

                    Regards,

                    Team Snapdeal
                    DO NOT TRUST SNAPDEAL.

                    Order ID - [protected]

                    I have received a wrong product instead of Fit24 Fitness 3Hp (Peak) Motorized Treadmill With Auto Lubri.

                    Please note -

                    1. NO INVOICE
                    2. NO MRP TAG
                    3. NO WARRANTY CARD
                    4. DUPLICATE BRAND

                    NEED MY MONEY BACK.

                    Regards,
                    Abhishek JAIN
                    Snapdeal.com Customer Care's response, Nov 8, 2016
                    Verified Support
                    Dear Abhishek_Jain31,

                    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [email protected] in case you require further assistance in the interim.

                    Regards,
                    Team Snapdeal
                    Helpful
                    Found this helpful?
                    3 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      L
                      lower
                      from Delhi, Delhi
                      Jul 21, 2016
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: New Delhi, Delhi, 110044

                      I have booked i kall k88 on 18th July, 2016 but still i have not received the product. I want the compensation for this because this is your fault and i am waiting for 2 days. My order id is [protected]
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      Dear lower,

                      Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                      Regards,
                      Team Snapdeal
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        C
                        Chandan Mehra
                        from Hisar, Haryana
                        Jul 21, 2016
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Kangra, Himachal Pradesh, 176115
                        Website: snapdeal.com

                        I have ordered in snapdeal, and same day I have cancelled the order, I have done the payment through my debit card of₹450.but now 5 day passes the refund amount is not credited to my account.
                        Same trouble has been when I order earlier with snapdeal.I am very dissatisfied with snapdeal.
                        My registered email ritzboys.[protected]@gmail.com.
                        Contact. [protected]
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        Snapdeal.com customer support has been notified about the posted complaint.
                        I buy product from snapdeal but the reject order after confirmation i really need that product if you are not sure to send order by are you confirming that order.
                        Dear abhinesh kumar ahirwar,

                        Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.

                        Regards,
                        Team Snapdeal
                        Helpful
                        Found this helpful?
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          murthyk
                          from Mayiladuthurai, Tamil Nadu
                          Jul 21, 2016
                          Report
                          Copy

                          Address: Tiruvallur, Tamil Nadu, 602003
                          Website: www.consumercomplaints.

                          Ref: My order no: [protected]
                          I was booked my product on[protected] on Snapdeal online booking.
                          I have track my order continuously. I found the product to reach my place on[protected] through Ecom Courier. But still in am not receive the product.
                          Kindly take the Complant and take necessary stepts.

                          Thanking you
                          Dear murthyk,

                          Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                          Regards,
                          Team Snapdeal
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            kunjai
                            Jul 21, 2016
                            Report
                            Copy

                            Website: www.snapdeal.com

                            I am booked a power bank (Intex) through snapdeal.com, on cash delivery with delivery charges, the seller also despatched the item. Now the courier service staff called and talk like they are not responsible to deliver the product at my home in d afternoon... Am a govt employee so dat time only am in home. Dats why am asking him to deliver on th afternoons. He told that i[censored] want to get the product in your time... U should go to shop and purchase from there. Take necessary action against him and make needful to deliver my product
                            +1 photos
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Dear kunjai,

                            Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                            Regards,
                            Team Snapdeal
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Rajrishi
                              from Port Blair, Andaman and Nicobar Islands
                              Jul 20, 2016
                              Report
                              Copy

                              Address: 7187001
                              Website: www.snapdeal.com

                              I had placed the above order on 30th june'16 & as per the given details during the booking, product will going to delivered on 7th july'16 but only one phone call i had received that they will delivered on 16th june but yet to receive the goods & there is no communication from any of the marketing people who are responsible to execute the work.
                              If i considered your services is like this then i am very sorry to say that neither myself go for next purchase nor recommend my family, friend & corporate colleague.
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Dear Rajrishi,

                              Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                              Regards,
                              Team Snapdeal
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Pritam Jaju
                                from Pune, Maharashtra
                                Jul 20, 2016
                                Report
                                Copy

                                Address: 411017
                                Website: snapdeal.com

                                My order number [protected] dated 17 july 2016 for purchasing the subscription of saavn.com and for that i was supposed to receive the email from snapdeal with code details within 2 to 3 hrs after payment was done.

                                Even after 4 days are over, snapdeal is not able to resolve my issue and asking me to check my spam emails etc, i have checked but i havent received the email details for subscription.

                                Being pissed off with that, i requested for refund today 20/06/2016, but this is also not getting processed now. They are giving some excuse reason always.

                                I am sure the team here will give me same response that "we are checking and will revert back to you". But friends i am informing you about the fact that dont purchase from snaldeal even though you find them cheaper, this is my 4th bad experience with those cheaters.
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Dear Pritam Jaju,

                                Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                Regards,
                                Team Snapdeal
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  naveen161282
                                  from Dehra Dun, Uttarakhand
                                  Jul 20, 2016
                                  Report
                                  Copy

                                  Address: New Delhi, Delhi, 110041
                                  Website: www.Snapdeal.com

                                  Dear sir,
                                  I am Naveen order I d [protected]...order place 1 july...no body called me as per comment ...I call 50 to 60 time no response ...and customer care said we can reschedule the pickup...but no body come to my address and not call me...please help
                                  Dear naveen161282,

                                  Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                  Regards,
                                  Team Snapdeal
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    azhagi
                                    from Auroville, Tamil Nadu
                                    Jul 20, 2016
                                    Report
                                    Copy

                                    Address: New Delhi, Delhi, 110020
                                    Website: www.snapdeal.com

                                    Order id: [protected]- problem in updation of reverse pickup being completed and issue of refund
                                    The reverse pickup of the product has been completed by the courier partner gojavas but still the updation about the pickup being done is not yet updated by snapdeal... It is still in the out for pickup stage for days and now showing pickup failed... Kindly update the pickup status as completed and facilitate my refund sooner...
                                    I have attached the proof of #pickup receipt slip given by the courier at the time of pickup... Kindly update it in the system and facilitate my refund sooner
                                    +1 photos
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Dear azhagi,

                                    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                    Regards,
                                    Team Snapdeal
                                    I recieved the product damaged and then i requested a return of the product and my money to be refunded...since last 4 days they've been saying that the product would be picked up by the courier person but no one has come yet..i want my money refunded
                                    Dear nehal terra,

                                    We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

                                    Regards,
                                    Team Snapdeal
                                    Helpful
                                    Found this helpful?
                                    3 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Samyabrata Das
                                      from Igatpuri, Maharashtra
                                      Jul 20, 2016
                                      Report
                                      Copy

                                      Address: 411043
                                      Website: Snapdeal

                                      Can you please check who the salesboy was who delivered order no. [protected] and take some action against him??
                                      He called me once and i was asleep so didnt pick up the call. That locked the door from outside and went away. I had to call my neighbours to open the door from outside. Is this kind of behaviour expected from a salesboy?
                                      I am sure i will never again use snapdeal. And will even discourage others from using it.
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      I placed my order on 5july and it was to be delivered between 8 July to 11july but I don't have any information about my product and can't track my courier from 12 July
                                      Dear mirza musharaf,

                                      Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                      Regards,
                                      Team Snapdeal
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Shabbir Lokhandwalla
                                        from Mumbai, Maharashtra
                                        Jul 20, 2016
                                        Report
                                        Copy

                                        Address: Mumbai City, Maharashtra, 400059
                                        Website: snapdeal.com

                                        Booked a mobile phone on the 14th july, was supposed to arrive by the 19th, its the 20th july today and the product has not arrived neither do i have any updates on it. My mobile number is +91 [protected].

                                        When i call the customer care, they say your complaint will be investigated and they will get back to me but no one ever does.

                                        The courier company gojavas is taking me for a ride as well.
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Dear Shabbir Lokhandwalla,
                                        I am Sudin Sugathan.I also order a mobile in snapdeal on 12th of this month, but they didnt delivered my order.When I contacted with customer care they told me that they cant tell the exact thing happening there.I again contacted them for the same for continuous three days.

                                        From the Customer Service Supervisor I receieved these information regarding the delivery and they are not going to solve my problem.They told me that,


                                        4.1
                                        There are various delivery models for delivery of purchased Product to the Buyer, as decided by the Seller. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on the Seller and not on the Buyer. Seller represent and warrant that the Products being delivered are not faulty and are exactly those Products which are listed and advertised by Seller on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website.
                                        4.2
                                        Buyer's shipping address, pin code will be verified with the database of Website before a Buyer proceed to pay for Buyer's purchase. In the event Buyer's order is not serviceable by logistic service providers or by Seller or the delivery address is not located in an area that is covered under the order confirmation form, Buyer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider or by the Seller.
                                        4.3
                                        Please note that there is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Buyer and the Seller for purchase and sale of Product on or through the Website. However, the Product shall not be delivered to the Buyer unless the Buyer makes the payment of the purchase of Product.
                                        4.4
                                        Buyer shall be bound to take delivery of the Products purchased by the Buyer that are said to be in a deliverable state. Where Buyer neglects or refuses to accept the delivery of the Products ordered by the Buyer, the Buyer may be liable to the Seller for such non-acceptance and shall further be liable to Jasper Infotech for any loss of any fee or charges that Jasper Infotech and its third parties shall have earned from the Seller if such delivery or transaction should have been completed. Buyer acknowledges that such damages or loss to Jasper Infotech and its third parties are not consequential or indirect.
                                        4.5
                                        The title in the Products and other rights and interest in the Products shall directly pass on to the Buyer from Seller upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Buyer is deemed to have accepted the Products. The risk of loss shall pass on to the Buyer upon delivery of Product.


                                        What is this Sir, What they are going to do?
                                        There customer care supervisors and snapdael is not giving the courier partner adress, They are cheating the public, Please Sir, I need help from your Side.I am ready to do anything for this.Please cosider me as an Indian Citizen.
                                        We are poor, But we also paying tax from our small salary.Please sir its a huge request from me Sir.
                                        Dear Customer,

                                        We apologise for the inconvenience caused. We would request you to share the tracking id with us so that we may get the issue addressed on priority.

                                        Regards,
                                        Team gojavas
                                        Dear sudin sugathan,

                                        We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

                                        Regards,
                                        Team Snapdeal
                                        Dear Shabbir Lokhandwalla,

                                        We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

                                        Regards,
                                        Team Snapdeal
                                        Helpful
                                        Found this helpful?
                                        4 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit