Snapdeal.com Complaints & Reviews

This is regarding [protected] order which is fieesta black and yellow pendulum wall clock. first of all i wanted to tell this is worst and costly clock. this was 4th time when i received different order which i ordered. i have complained many time but it seems they do not care about the customer. other than this this, i raised request for return it from site i scheduled it for 3 to 6pm time but nobody comes during that duration they will force to schedule it for other day since i am working person so i asked to schedule for weekend (saturday or sunday) as they are not coming in scheduled time but after this also daily they keeps on calling me for the pickup till friday but i keep on telling them for weekend and when weekend came nobody came for the pickup but again from monday they started calling and they asked weird question like do you really want to return it? then i said that why i raised request and afterward they have closed my request and when called in customer care they said we will not return it you have to keep the product.

I've placed an order for Philips 8310 Hair Straightener- Black. But when it delivered I saw that the outer box of the product is damaged and the model no. shows in the product is 8309 instead of 8310(which I've ordered). In the box pack it displays the model no. 8310 and in the product it displays the model no. 8309. I've complained then I then after the delivery. But the Pick-up Courier guys didn't receive the product as Snapdeal didn't mentioned in their mail to the Courier complaint that the product model number is changed from 8310 to 8309. Total 10 complaints have been lodged to the Snapdeal Customer Support so far but everytime I called them they said your problem will be solved immediately. I'm really fade-up for this kind of inconveniences. Total 5 or 6 times the courier has cancelled to pic-up my product due to snapdeal still not confirmed the courier that the product model no. is 8309 with the outer box model no. 8310.

Hi
Order id: [protected]
Actually i ordered a jeans but there is fabric issue so i returned it. after picked up process completed the refund process is pending from last 10 days i did not get any message from that side. if i dial [protected] given number from snap deal side. i got answer from answering machine that you refund is initiated on 25th june and it will take 4 days but yet i did not get refund money.
No any direct no to talk to customer care executive.

I.. ordered.. a.. fogg gold leather analog watch for men! and.. the.. watch.. which.. i.. got.. was.. different.. it.. was.. similar.. looking.. but.. not.. the.. exact.. one.. now.. when.. i.. returned.. it... and.. asked.. for.. refund.. on.. the.. same.. day.. when.. i.. got.. the.. watch... then.. they.. are.. giving.. back.. it.. to,... me.. saying.. quality.. check.. fail... i.. am.. really.. so.. disheartened.. now.. will.. never.. buy.. anything.. from.. snapdeal!!.. please.. do. something.. i.. dont.. want.. this... watch.. i.. can.. show.. pictures.. also.. its.. different,..!!..

Order id: [protected] (1 item)
Placed on 28 jun, 2016

My phone microsoft lumia 550 started hanging, over heating, restarting and brightness also bling after 20 days of buying. I reported to customer care and they gave me an option to replace it or give refund, they told me to resolve it in 24 hr but they haven't solve it i have complain 7 days ago and again i call customer care and tell about problems they tell me in 48hr snapdeal will contact me and solve my problem. They have not contact me till now. and service center refuse to take phone and also deny to give me problems in written. PLEASE SOLVE THIS

Iii:.. Rl 73% i 9:28 pm
Description qty ratecst amoun
T
1 adidas black trackpants attribute : size -
34
Order no.: [protected] suborder no.:
[protected]
1 951.43 47.57 (5.0 %) 999.0
Total (Inclusive of taxes) rs.
999
Amount in words : indian rupees nine
Hundred ninety nine only declaration
We declare that this invoice shows actual price of
The goods described inclusive of taxes and that all
Particulars are true and correct. Customer
Acknowledgement
I hereby confirm that the above said product/s are
Being purchased for my internal / personal
Consumption and not for re-sale. C ngashangva
This is a computer generated invoice
And does not require signature

M

I had placed the Oder of Samsung j7 on 25th June 2016 of worth Rs 14200 but the product which i had received was Samsung guru FM of worth Rs 1400.
I had paid 14200 rupees for Samsung j7 but received Samsung guru cheapest phone.
The order number of the product was [protected]
My complain number is 25589649
I had placed the complain in snap deal but they are not resolving my problem
I am also attaching the video of it in that video it clearly shows that after opening the packet their was Samsung guru FM instead of Samsung J7.

Sir,
I purchased micromax joy x1850 mobile through cash on delivery
Rs.810 order no-[protected] sub order no[protected]
Imei-[protected]-one year warranty.
Mobile deliverd in faulty condition and not working display snapdeal care say visit your home injneers chek your mobile but any ingneer not come to my home please solv my problam snapdeal
[protected]@gmail.com
Mobile no [protected] help me

Sir/madam
I have to complaint about not receiving of mobile bill which i have purchased from snapdeal in month of november 2015.
Mobile micromax canvas spark q380 received by docket no unisdeznc 1367173 delivered by gojavas but not yet received bill plz inform asap email id [protected]@gmail.com, as required my handset problem. so plz inform it to bye mail id given above or on personal contact no [protected], [protected]. plx let me know as soon as possible

Sir,
I purchased infocs m810 16 gb gold mobile through iob debit card. for
Rs.1299-order no-[protected]-sub order no[protected]
Imei-[protected]-one year warranty.
Eller-vr portfolio pvt. ltd. chennai-voi-183/1. rangrajapuram main rd.
Kodambakkam-600024. companys vat tin[protected]. cstno-[protected].
Invoice no-s29939/15-16/16016.invoice date-13-aug-2015
Despatched via-go - javas. despatch doc no - (awb) unisnpp42o2576.
Mobile not working.. displays no sim card.inspite of sim card into the mobiie.
I kindly request you make snapdeal to replace or return money.
(hariharasubramanian.[protected]-harihara. [protected]@ymail.com)

I had placed a refund/replacement request, but the Customer care told me since it was an electronic item, it cant be refunded or replaced.

Hence, I took the product, and now on the order details it still shows replacement in progress, and I cant get my invoice.

Order number is [protected], order was placed on 22 Aug, I even received the item and I am using it. Hence I need the invoice.

I need my invoice for service issues.

I had placed a ordered for nikon dslr camera 5200. oder no of the product is [protected] and amount is 27000/-app. i had received the used product, so i was returned the product and refund my amount back into my credit card. but snapdeal decline my request and don't tell me the reason for decline my complaint. i tell them that i had received used product and the product is not working properly. so i want my money back, but they tell we couldn't accept your complaint and we send back your product. i said that what is the reason for rejected of my complaint, they refuse to tell me the reason. so please it is my humble request take a strict action against that company which fraud with their customers and please refund back my amount into my credit card. i shall be very thankful to you for this.

With regards

Kapish choudhary
[protected]@ymail.com
[protected]

Dear sir,
As per telephonic conversation I am writing this letter that I have purchase d a product Play U smart self balancing scooter on 28th march 2016 which was delivered and I paid COD Rs 13884+99=13983/-
Having order no-[protected]
And Suborder no- [protected]
This transaction was complete

Then again that above same product was ordered on[protected] Having Order ID--[protected] And suborder ID --[protected]
But this product was not Delivered to me
And a reverse pick up was created on same order and as I Was not in office my office boy gave that Play U smart self balancing scooter which I purchase d on[protected] and its AWB No--SND2507052 Dated [protected]
Now My product is also with them and My money is also with them and they say openly we will not give u ur product nor your money

So please help me in this matter

Warm regards
Vicky
[protected]

Order id: [protected]- problem in updation of reverse pickup being completed and issue of refund
the reverse pickup of the product has been completed by the courier partner delhivery but still the updation about the pickup being done is not yet updated by snapdeal...it is still in the out for pickup stage for days...kindly update the pickup status as completed and facilitate my refund sooner...
i have attached the proof of pickup completed by tracking in the delhivery courier website...

Yesterday i m very upset, , i oder infocus mobile Order ID: [protected] ...but company send me used mobile...unpacked sel is damage ..i purches this for gift some one but ..when i open ..its used mobile ...
in the future i never purches from snapdeal...
i purches lots of product but 1st time ...i request you that please change my product immidetly

my contact no.[protected]
[protected]@gmail.com
Order ID: [protected]

Sir an Asus laptop A555LA XX2065D NOTEBOOK, price 26790 from snapdeal, have order it on 8 june 2016 and delivered it in my house on 20th June 2016 which was damaged item delivered . And on that day I registered a complain to refund my Money as soon as possible but it is now near about 23 days and still no response from there for initiating my process and they saying to take patience. As they told to return the item I packed it properly and waiting for jv express for reverse pick up but they ignored my item to pick .then again I call to snapdeal and they said to send the item to 122004 (Khasra no 1740/1211/1/2/2 min, 1289/1212 village khandsa, Gurgaon 122004 . Near by hero Honda Chauck footover bridge begmpur khatola Road

City =Gurgaon
Pin code =122004
State =harynana


Rakesh das
Coinsignment no [protected]

manually via national courier service . I send this order in overnite express order no [protected] . Still they ignoring my item and saying they did not get my item as the item shown as it already arrived at 122004 Gurgaon overnite express . So they just playing with my refunding my money . I requst you to contact those snapdeal and take action . My contact [protected] for further brief .

I have heard stories of Snapdeal achievement within short time in various media, that was really one of the inspiring things for me.

But, when it finally came to customer service level, everything was going fine until I placed the Order ID: [protected] (Adiko Cahuna High Back Executive Chair in Brown Leatherette). The product was delivered as INCOMPLETE, the hydrolic lift mechanism (i.e. gas cylinder) was missing in the parcel.

Details:

- 7 June, 2016: Order Placed
- 12 June, 2016: Product Delivered
- 12 June, 2016: Reverse Pick Up request placed immediately after finding the product as incomplete.
- 16 June, 2016: Delivery guy refused to pickup as he did not come with proper transportation.

After that I am continuosly following up with Snapdeal Customer Care in vain, and every time false promises are made for reverse pick up within 48 hours.

Its already 22 (twenty two) days over from the day I made the request for reverse pickup. Now I have lost my expectation on Snapdeal.

Mentioning few names from Customer Server Department, I can remember, who failed to keep their promises -

- Mr. Arjun Sharma (Floor Superviser)
- Miss Suhana Jay Ram (Customer Care representative)

Today (3 July, 2016), when I asked a suggestion from Mr. Aman Deep Singh (Customer Care representative), if he is in my place as a customer, how he would react in this delay issue. He suggested me a very good thing that he will call Customer care again and again, and if it does not work, he will threaten and try ALL OTHER means including registering complaint. Luckily I have recorded the conversation for future reference.

I really thank him to open my eyes.

Hence, registering the Complaint to provide me a solution as soon as possible.

Thanks
Rohijit Sinha
Bangalore
3 July 2016

Hi snapdeal,

Please note on 01/07/2016 i got call from snapdeal to my mobile attended the call i explained the issue with the person on the call about the issue ordered 2 pieces of kolorfish hard shell back cover case for apple iphone 4s but on delivery on snapdeal pack inside found only 1 piece pack kolorfish hard shell back cover case for apple iphone 4s so the balance 1 piece is not packed only 1 piece packed by snapdeal before delivery to us .

As per person on the phone the 1 piece amount will be reversed to the bank from where i remitted to snapdeal purchase so still not reach my bank

So please advise us when the amount will be back to my bank account

Waiting for your reply,

Thanks & regards.

There is no doubt Snapdeal is a fraud company, i order a microtek 4130 stabilizer but the company send me microtek 4170 stabilizer when i complaint for return the company said u can send it manually when i send it the company told me the quality check failed and your product will send to you . i think i file a case against sanapdeal in consumer court. and i think this complients can upload in social networking site in my friend circle.my ORDER ID-[protected] Please resolve this problem

I have booked iphone 5s from the snapdeal on 27th june 2016, they have mentioned the deivery date at 1st july. today on 2nd july i get a message in the morning that i will get my order for today means ot should be delivered for today only. so we waited the whole day, actually we have to go out the whole family but to receive the parcel we have been waiting. till evening no updates come so i called the courier office asking about the speedy deivery. now at 7 pm i m getting message that because of your request for future delivery we will deliver it after 48 hours. i don't know why they are fooling when i have asked about that??