Snapdeal.com Complaints & Reviews

I have ordered Far Cry Primal PS4 on 22nd June 2016 and i received the package from Xpressbess. I paid the cash. When i opened the order, i see a SKETCH BOOK. I initiated a replacement of the order. Thanks Snapdeal for taking the replacement. What's weird is the replacement is done by the same seller, from whom i got the SKETCH BOOK. So, i have raised a query with Snapdeal to verify the order so that this issue won't happen again. I got a mail from Snapdeal that they will call me in a maximum of 24 hours. It's going to be two days and i am still waiting for the call.

I have raised another request. Still no calls. Not sure whether i will get call from Snapdeal or not. It's really frustrating.

My pen-drive is just stopped working properly. it not working in my phone and also my computer. please suggest me any way for that.
on 22/06/2016 it stopped working fully.

I had purchase iphone 6 from snapdeal. i got it on 14th of june but it was 64gb and looked like fake/copy, i immediatly contact customer care of snapdeal and made complaint . they told me to wheather i want replace or refund for this, i chose refund option, next day courier was picked up and i got a msg that my refund was initiate on 16th june . but i havent got any refund yet.fortunately the delivery guy had told me to make a video or take photos before open the package, so i did . i have full proof of your product delivered to me that day.give me my refund or i will file a case

Order no - [protected]

mobile display is crashes...tomorrow i recived product

exchange my mobile pleas...help me pleas

my mobile no is -[protected]


pleas resolve my complaint

On 03 Aug, 2015 i bought apple iphone 16gb (white) mobile fron snapdeal i have and all proofs . on june 28 i went for aplle service center for mobile service they explained us how i was cheated by snap deal . i[censored] does justice to me i will satisfied otherwise i go for consumer court for my rights...my mob num [protected].

Snapdeal website for above referred product shows the product is under 12 months warranty. However Yamaha website clearly mentions products purchased from online or unauthorised dealers aren't covered by Yamaha.

I have requested hence to return this product but got mail from snapdeal that such denial provide in writing? I will complain to customers court if my return request isn't considered by snapdeal.

Regards
Ritesh Parekh [protected].

I have purchased two i ball tablets from snapdeal,
With in one day i have noticed that one tablet was getting switched off automatically and the other one was not at all turning on.
Now that sanpdeal has sent some technician to my place where he mentions that there is no problem at all but when the tablet is turning off automatically how can some one can simply say it is working good.
I have placed refund request on 3rd day from delivey.
Now that snapdeal has sent me a mail mentioning to go to i ball service centre.
1st thing they sold me malfunction product and secondly they are asking me to visit service center how fair is this.
I want a refund immediately.

I'm a seller on snapdeal, i sell fabric on snapdeal, have had such a bad experience with snapdeal, seller code se9707, name styliner-rewa-voi, i sent my products to their warehouse, they lost it and now not even reimbursing the money for same. They confirmed that the products have been lost and they'll initiate the payment in 2-3 cycles, but after that they have stopped taking calls, they want me to fill indemnity letter, why would i do that... They had the product, i don't want to sell on snapdeal anymore, all they have to do is make a refund, i asked them, if there's a confusion send someone to visit my office to solve the case, but still no reply. My rs 21000 worth stock is with them, i need full refund within next 7 days.

Snapdeal cheating me.
Dear
I have refer my friend. my friend download and also place a order it has been passed 30 days. my refer money has not comming. i have been called to your costomore care from 20 times they all saying wait 24 hours to me. but sevral time i wait but the money was not credit my freecharge account. so i was unable to wait more time. please help me immediately. my reffered mail id - [protected]@gmail.com. my complen no[protected]

Hi i places and order on placed on 06 jun, 2016 order id: [protected], i have opted for replacement but still no response this is bull service, i want to cancel the order and please refund my money back or else ill sue you or go to consumer court. This is worst online service i recommend flipkart to everyone which is very good service in india. Snap deal really s*s

Order id: [protected],
Mobile no: [protected]
Email : [protected]@live.com

Order id - [protected]
My name is ajay singh
I have not received the main handset which samsung j 7 the day i received the parcel when i opened it there was only charger headphone battery and warranty card handset was missing i had registered a complaint as well but there is no response they are just trying to ignore my complaint and they asked my i'd proof and parcel images for the sake of how genuine i am so i dont understand what i have to do for my money i am having empty parcel with me and looking at it feel like cheated by snapdeal today the 1 july when i spoked to the customer care associate he was not able to help me so asked her to transfer my call to supervisor he told me that we will not be able to help u as your return request is rejected but i don't understand if my empty parcel is with me so how can they reject my request i need my refund it's being 1 week from my complaint no one is helpful in snapdeal they just listen to investigation team not the customer

Snapdeal has done or fraud with me order the book I ordered a book from snapdeal.com and the book was defected so I returned it and its it so and it's more than a month and Snapdeal is not giving me my refund and the pickup has already been done in the stable is giving false excuses to call that sunday.so on till now not get my refund I recommend everyone to not to buy on snapdeal.com I just want money and they dont and they don't give and they
As you don't care about the customer and they just want money if . if I didn't get my refund till 5th July 2016 I will file a case On snapdeal.com that the Snapdeal is not refunding the money and didn't took the product and giving false excuses also I will never buy on snapdeal.com.My details are below
Paid by fc wallet
Mob no-95547**842
Transacrion id-[protected]
Amount of book =120

My sale price is 228 and they are taking 180 courier charges 218 marketing fees . they are fraud, there is no phone number for seller support, logistics cost is very high.. commissions are high.. they do not have personal logistics, they are charging so much, every time payments problem, no one call from snapdeal

I want to talk to you snapdeal, call me.. i am so much frustrated.

You have to closed this company, if you can't provide a good customer support or services.

Call me snapdeal : [protected]
Shopolica

Dear team,
i informed that due to many times call in snap deal customer care and go javas its conformation to me for delivery on 22/06/16 & and many more ... also my booking delivery by snap deal customer care executive till 29/06/2016 on 5 pm. but not Delivered me. ( such types of false delivery & message again and again but not really attempts for delivery)
really i am facing many problems and so long delay for online purchasing by snap deal.

also ur Currier partner said i have only 4 rupees per article for delivery so i am not care for our delivery.just only formality by message.i[censored] like or not doesn't matter.
so i never purchasing with ur organisation in future due to such response and delay, (In this 2nd purchasing with ur organization i known better your system )
we all friends lose faith with ur system!!

thanks with regards!!
such lovely delay and response
NIRBHAY KR SINGH
[protected]
NITTTR CHANDIGARH

I had purchased a mobile phone from snapdeal which was found to be faulty with its bluetooth not working and issues with charging. first, they insisted they will check the phone and then only initiate a return. then, for several days thier courier guy didnt turn up. the courier guy finally picked up the phone from my house but didnt give any receipt of the same even after asking. his name is ravi (jv express) and i have his number too. snapdeal is saying they havent received the courier and refuse to do anything about it. its been a month and half of constant struggle with them

Dear Sir/Madam,


I have order Maharaja Whiteline Ultimate with
Order ID: [protected]. But on receipt i found this product of very poor quality and also not in function. So I have requested for return of this item on 25th June 2016 and on 26th June 2016 i have received the message from Vulcan express that they will pick my packet. But from that day I have complaint on regular basis but till the date my packet still not picked up. So please help me in return and refund my amt.

I have ordered Sajawat Bazar Silver Handicraft vide order no-[protected], Placed On 17 Jun, 2016. Two times massage has been sended by Snapdeal for the date of delivery. But lastly it was massed that my product which i have ordered was lost in transit so the order is cancelled. My Complain is that while the same product is available on snapdeal till date then if it was lost in transit then the sanpdeal avail me such product at any cost and at same price. Can it think that it was cancelled due to hike of price of the product. Your customer service can not satisfied me with reasonable causes. So provide me the same product on same price as soon as possible otherwise i am waiting for further course of action.

Hi Snapdeal Team,

Today i received one sms and email from snapdeal contest as "This is informed you that my snapdeal held a contest so you are lucky customer of my snapdeal team, you have won 2nd prize swift dezire VDI, that is cost 7, 93000/-(seven lakhs ninty three thousands only). For more information contact on:-[protected] (navneet kr.bharti).
Regards,
Snapdeal team
Send documents on:- [protected]@snapdealcontest.com

When i called on the given number to claim that award, person naveen informed me that i need to pay 8200 as transportation or if i avail this award in cash then need to pay 7933 as service tax.First i need to submit my document via email then pay amount.
* when i tried to open website snapdealcontest.com page shown coming soon...

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I immediately contact with snapdeal and send email to them. Within 10 minutes i got a call from snapdeal that this is totally a spam and not to share any information with them. He confirmed that snapdeal is not running any contest.

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Snapdeal Reply

Hi Amit,

Greetings from Snapdeal!

Thank you for your submission. We appreciate the opportunity to assist you with your concern.

Please be informed that no such offer is currently available with Snapdeal. We request you to ignore such fraud calls which might result in illicit/ fraud transaction.

Note: It is recommended to call at our Snapdeal support[protected] or send query to us using Contact Us option for the confirmation.

We appreciate your patience and understanding in this regards.

Your feedback is important to us as we strive to improve our products, services, and overall customer experience. We shall be sending you a feedback form shortly, request you to share your experience and help us serve you better.

In case of any further assistance or clarification on this issue, please reply to this email.

Assuring you of our best services always,


Yours sincerely,
Customer Service Team – Snapdeal.com
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Thank you snapdeal for all your support
This detail only for public awareness.

Both screenshot attached

Regards,
Amit

ORDER NO.: [protected] Hi snapdeal In menu I Choose Pair Of 5 no's Socks Set. But Snapdeal Send Only Pair Of 3 no's Socks Set. Please Re Send Another Pair Of 2 no's Socks Set. My Phone No [protected] sir my request 2 sets socks company se aanevali gain. Please beziyega.

Order placed on june, 25th, 2016.
Order id: [protected]
Delivery location is in haryana.

According to snapdeal, the item was given to ecom express on june 27th, 2016 (From pune).
Using the tracking details provided, it showed item picked from pune and now the latest activity shows that its back to pune (After showing an activity in delhi) and still in transit.
*refer to the picture.
What's the point of sending it back? And also the customer care service is good for nothing as it has been more than 36 hrs but no reply given to query raised from the site help link.
I just expect the product to be delivered within the given time range!!