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Snapdeal.com Complaints & Reviews

www.snapdeal.com

3.6

Updated: Nov 24, 2025

Complaints 14450

Resolved

9451

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4999

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Address: New Delhi, Delhi, 110020

Website: SNAPDEAL.COM

I am a seller with snapdeal from last two years in the beginning they are very good in business with the sellers but suddenly something went wrong and everything has changed. They are neither returning the product returned by customer nor refunding the amount against that good.
Infact in some cases they are returning back different product to us. mostly i got back was shades and goggles instead of iron and blenders that we have sent. When we escalate the issue to snapdeal they just said we have send the same. and close the issue after that they won't even respond to the issue.

we are selling appliances then why we will send shades to customer if we know that we have to pay wrong charges on them. when we handle over the products to courier boy they take it to the warehouses. I don't know where and when our product are getting replaced with such a fraud and fake things.

We have are big trouble as neither we are getting our product back nor we are getting cost of our product instead we are paying forward and reverse logistic charges and also the taxes.

WE ARE HERE TO BUSINESS AND NOT FOR LOSING!!!1

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 28, 2016

Verified Support

Dear eyan gupta,

Kindly share your Seller ID with us so that we can assist you further.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 1, 2016

Verified Support

Dear eyan gupta,

We have not received the requisite details on your concern. Kindly share your seller id with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: 192231

I have placed an order for karbon mobile the order can't completed.But Amount has been deducted from my Account on dated 26 june 2016 order no [protected]. Now my request is kindly Refund me imediately so I will order for new.

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Address: Mumbai City, Maharashtra, 400071

Website: snapdeal.com

Eagle roti maker
Order id: [protected]
Placed on 24 may, 2015.
And returned on 01 june 2015
Snapdeal claims that the refunded amount of roti maker was added to sd cash, this was done unbeknownst to me.
Also, without informing me and without any valid reason, siezed the sd cash amount.
Now, the situation is, i returned the roti maker but didn't get the refund.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 27, 2016

Verified Support

Dear Ratan Kute,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

R

Ratan Kute

from Mumbai, Maharashtra

Jun 27, 2016

Snapdeal is framing a policy, claiming expiry of SD cash which is against consumer interest as well as overruled prevailing law. This illegal act is noteworthy and cognizable.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 28, 2016

Verified Support

Dear Ratan Kute,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 28, 2016

Verified Support

Hi Ratan Kute,

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

R

Ratan Kute

from Mumbai, Maharashtra

Jul 7, 2016

Snapdeal claims that they have resolved my problem without taking any significant action regarding the complaint that I had lodged. I haven't got any satisfactory reply yet.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 7, 2016

Verified Support

Dear Ratan Kute,

We regret the inconvenience caused. We will look into this issue again and share an update.

Regards,
Team Snapdeal

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Address: 500043

Website: SNAPDEAL.COM

I have placed a order for above item on online shoping on snapdeal, which i have received defective. I have placed a return request, and the item was picked up by snapdeal executive on 22 jun 16. But i have not received my amount rs. 175/- refund till date. On calling to [protected] customer care there is no option provided to talk to customer care.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 27, 2016

Verified Support

Dear KuldeepShakku,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi

Website: snapdeal.com

Before 2 days i ordered a Snapdeal Birthday Gift Card from snapdeal.com
but still not recieved

Order ID:[protected]

Sub order Id:[protected]

also woohoo said this order id not found..

so that mean snapdeal ne abhi woohoo ko suborder id send hi nahi kiya..
but just recieved a call from snapdeal customer care and said email was delivered in morning ..

product detail par 2-3 hour mention hai..
but 2 days ho gaye and still waiting for gift card...

so please send gift card or refund my money

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 27, 2016

Verified Support

Dear Sajid7866,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Ghaziabad, Uttar Pradesh, 201009

Dear sir/madam, i order phillips trimmer from snapdeal which order id is [protected]. First time no body contact me but order status was out of delivery. I filled date and time form next delivery attempt. But at last no courier boy came and no body contact me. At the end order status was customer refussal. Now i contacted snapdeal cc executive but no response given till now from 4 days. Please take strict action regarding snapdeal and courier service. Thank you

Jun 26, 2016

Complaint marked as Resolved

Need to take action regarding courier company by snapdeal. I want my product at that time which I will give to courier man. And i was trying from 4 days but cc executive making me fool. And also upadate at help section which is given on snapdeal web. So please take action regarding this. Thank you for your support

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 27, 2016

Verified Support

Dear akhil96,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110095

Website: www.snapdeal.com

Phone not working properly ...damaged display no response from snapdeal wasting my time...,
Order ID no.[protected]

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Website: Shopping

Order id: [protected]
Product : infocus m370i

When i received the product i had some issues with it so i applied for refund but the costumer care executive that called up after the complaint told me that my issues were not covered by the return policy. The product remained with me. But now (After 7 months of purchase) my handset has shown up some technical issues which are to be covered by its manufacturer warranty. Therefore i logged onto the order history page to download the invoice. I was surprised to see that the order history says 'returned' while it was not (I have attached a screenshot of the page). I tried to resolve the issue by searching for a way to communicate this particular problem but couldn't find any. I believe this is some technical problem with the page. I hope snapdeal resolves the issue as soon as possible.

+1 photos

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 27, 2016

Verified Support

Dear kostubh9286,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Unnao, Uttar Pradesh, 209801

Website: www.snapdeal.com

It does not have features which i expected i expect that it have sim card and memory card features but it don't have these features it have bluetooth through which i call but i don't think so i want refund my money. and my brother want to return it

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S

si gh

Jun 26, 2016

Plzzz just refund my money

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Address: Pune, Maharashtra, 411057

Website: snapdeal.com

Snapdeal has provided me with the default product and when i complained, they denied to refund/return.

Please get it resolved.

Thanks,
Neha
[protected]

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Address: 711401

I ordered a mobile 08.06.2016 and it delivered 12.06.2016. I return it on 14.06.2016 but snapdeal called me and suggest me for service center.. Is that snapdeal return policy?? After complain they agree for return my item through manual. So i returned it manual 22.06.2016 from dtdc courier service i paid rs.750 /- for send my percel.. After delivered they returned back my item but mobile was fully ok so why they return the item... It's unexpected from snapdeal.. I don't want this mobile again.. I want my money refund.. Please help me to refund money... My order id is-[protected]
Why snapdeal.com doing this type behaviour with us..

+2 photos

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 27, 2016

Verified Support

Dear Rik Das,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

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Address: 110020

Website: www.snapdeal.com

This is for the order id:[protected] i had ordered on www.snapdeal.com

On their request i had delivered the product to their required address. I have already got the refund regarding the product i. E 1948 rs. But as promised they have not refunded me the courier charges since then.

I have sent them the required "courier receipt image" on their email id but haven't got any response yet.

I have called their customer care 4 times and their response was "your refund will be initiated within 24 hours"

But its been a week now that i haven't got my refund yet which is 520rs.

So, i kindly request you to look into this matter and help me to solve the issue.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 28, 2016

Verified Support

Dear deadmoriarty,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: 332404

I bought a woodland belt from there site they deliver duplicate product to me and they didn't resolve the issue since last 10days.
No satisfactory reply from there side.
(Every time they replies we are working on it...)

The customer service is not reliable at all.

Pls aware and suggest "not to buy anything from them".

Order id [protected].

Call - [protected]

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 25, 2016

Verified Support

Dear sagrgs,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: 632406

Sir,
I have recently bought lenovo laptop model 50-80 80e502ulin from 'snap
Deal' online.
On opening & operating the system on 14/06/2016 and upon checking the
Warranty period at lenovo, it shows that warranty expires on 29 april
2017., that is, 45 days before the actual expiry date.
On contacting lenovo, i was advised to forward (1) on line confirmation mail and (2) invoice copy to lenovo for warranty validation.
Sir please forward both to my email id [protected]@bhelrpt.Co.In
My product sl. No. Is pfod6fsr.
Please note that i don't have confirmation mail for that order nor am i able to download invoice from snap-deal site.
Thank you sir. Sincerely yours
V. Suresh.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 25, 2016

Verified Support

Dear qch1,

Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 4, 2016

Verified Support

Dear qch1,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Pune, Maharashtra, 410507

Worst customer care,,, i got damaged speaker.. And now snapdeal is not replacing it.. And also i called customer care but this is no one who replied to my call,, only the computer speaks..
I want my refund.
I am placing an fir and also comsumer court complaint.
My email - [protected]@gmail.com
My order id - [protected]

And someone please let me know the customer care detail,, the no. Whick i have only computer sleaks i want no.. That a man can talk to me.
And if snapdeal is not resolving my problem, then i will consider that speaker which i bought as waste,, and someone tell mw the procedure of deleting snapdeal account.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 28, 2016

Verified Support

Dear prafful1006,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Website: Www.snapdeal.in

Hello dear sir/madam
I am ravinder. I place a order on snapdeal. The product 32 gb sandisk iphone usb was mrp 10000/- rupees and after discount 99/- rupees only.
So i order and get a confirmation call that i have recorded.In this call order was successfully confirmed.
And also got a confirmation mail and sms.
After that i told to my friends about it they said please also order for us
So i place maṅy order.
They confirmed 9 items recorded call. After many order place. They send me sms that unable to fullfill your order.
And also got a mail in email they said it's a big deal other people can benifit so we can't delver you product.
Them after that they changed price from 10000/- to 6999/-
And selling price 4999/-.
And today i recive a call after my email to snapdeal ceo that we are sorry to fullfill because it's was a technical error.
But same problem repeated with other product with discount 98%.
So they are giving discount only for attract and show off.
When you want place order that time price automatically increase with a sorry call.
So what can i do? Snapdeal fooling with fake price and fake discount.

+1 photos

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 25, 2016

Verified Support

Dear Jangra10119,

Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.

Regards,
Team Snapdeal

J

Jangra10119

from Chandigarh, Chandigarh

Jun 25, 2016

OKay, I sent you email with photos also order id.
Order id. [protected]

Sandisk 32gb iphone usb refuses for deliver because of discount - Comment #2482594 - Image #0

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 30, 2016

Verified Support

Dear Jangra10119,

Thanks for sharing the requisite details. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Paschim Medinipur, West Bengal, 721306

Website: snapdeal.com

I have order a product of prestige induction pic 1 v2. They have deliver and the boy from snapdeal dispatch with my payment so fast but when i open the packet i am greatly shocked. There was suryamate product in the place of prestige induction pic 1.0 v2. This is great cheating to us. Please help me. Refund my money otherwise band this site and arrest that company ceo.
Order id: [protected]

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ojesh roy

from Kolkata, West Bengal

Jun 24, 2016

I have complain on behalf of Mousumi Roy.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 25, 2016

Verified Support

Dear ojesh roy,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110020

Website: snapdeal.com

I have ordered Besure Aloe Vera Soap - Pack Of 12 (Order ID: [protected]) and received 4 soaps instead of 12 with a rough book for adjusting the actual weight of the package . I have raised the issue to Snapdeal customer care and they assured me for refund within 24 hours. But almost 3 days gone no response on their part. Feeling cheated from a reputed online shopping site.

+2 photos

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 25, 2016

Verified Support

Dear Suman Kanti Das,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Kannur, Kerala, 670002

Website: Snapdeal.com

Due to the poor quality of dress materials, the items were returned back and they confirmed the amount has been successfully refunded on 14 June but I haven't received it in my account yet . I am an expat and used my NRE- Non Resident External bank for money transaction(net banking). I have been telling several times to support team that they cannot transfer the money back to my account because it's NRE and it only accept foreign currencies to transfer to INR. I specifically asked them to transfer the amount either to freecharge account or an alternate SB account. I placed more than 10 calls from outside india which costs me huge amount.the amount was 2764 INR but I spend more than 3/4 of the amount in calling them. The support team always says soothing words but I haven't seen any updates from them. Several mails has been sent to them and yet not reply was found from them saying any progress. Totally disappointed with snapdeal support and no lore further business with them.

+1 photos

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S

Shinoz82

Jun 24, 2016

The order ID is [protected] and registered Mobile is [protected]

Refund not received - pathetic support - Comment #2482445 - Image #0

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 25, 2016

Verified Support

Dear Shinoz82,

Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.

Regards,
Team Snapdeal

S

Shinoz82

Jun 25, 2016

A mail has been sent as requested . I urge your attention to resolve it ASAP.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 25, 2016

Verified Support

Dear Shinoz82,

Thanks for sharing the requisite details. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

S

Shinoz82

Jun 27, 2016

I am having a feeling that all my efforts went in vain after seeing this email that received today. They are still saying about the NRE account status and a previous transaction made on 14th June which is obviously known to me and actually that concern made me open a case. I feel embarrassed on the type of support they provide to customer even i shared my bank account details and the statement in an earlier mail they ask for the same in this mail well. The email follows.

[protected] Forwarded message[protected]
From: [protected]@snapdeal.com
Date: Monday, June 27, 2016
Subject: Iskfabworld Pink Georgette Semi Stitched Dress Material
To: "[protected]@gmail.com"

Hi Subair,

Greetings from Snapdeal!

We Tried to contact you on register mobile number but unable to reached you .
Thank you for your query regarding a refund for Iskfabworld Pink Georgette Semi Stitched Dress Material.

We are pleased to confirm that a refund of Rs. 1765 initiated on (14 June 2016) will reflect in your bank account within 4 working days.

In case you do not receive the credit in your account within 4 working days, please share your bank/credit card statement for the period between your date of purchase till current date in a PDF format.

Thank you for your patience and cooperation.

We look forward to assisting you further.

Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 27, 2016

Verified Support

Dear Shinoz82,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

S

Shinoz82

Jun 28, 2016

Its really unethical. the days are passing and i haven't seen any progress in the case. Its high time to doubt that they are simply giving false commitment to customers. I need a clear cut answer when this issue could be resolved. Isn't it that difficult to resolve my refund then please at least send the returned product so that i will be little bit relaxed that i just lost my money but as of now both money and products are lost.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 28, 2016

Verified Support

Dear Shinoz82,

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal

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Address: Mumbai City, Maharashtra, 400053

Website: www.snapdeal.com

HI

i had initiated returns for order ID [protected] however nobody came to pick up . i got the msg to Reschedule the pickup however i am not getting the option to Reschedule on app nor on site.

i have tried to call and Reschedule but it says ' due to some technical issue i cant do that ' . requesting to Reschedule pick up for my order ID [protected]

Jan 2, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2016

Snapdeal.com Customer Care's response Dear Anupam Maheshwari,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal

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S

sumiradhi93

Jul 20, 2016

I have ordered lens pair but I want to replace the product ..I applied for return/replace but NW it showing reschedule the return..pick up is failed.. There is no option fr reschedule how to return..its emergency any one help me ticket ID 26525161...odrer id-[protected]

S

sumiradhi93

Jul 20, 2016

Subordee id-[protected] want to replace this order

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 21, 2016

Verified Support

Dear sumiradhi93,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

A

Anki499

from Mumbai, Maharashtra

Oct 20, 2016

I have odered a pair of jeans, , want to return, , but its showing reschedule the return .. there is no option on how to reschedule, , my ticket id is 33003646 .. my order id is [protected]!! Please help its urgent

Snapdeal.com Customer Care's response, Oct 20, 2016

Verified Support

Dear Anki499,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [email protected] in case you require further assistance in the interim.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Dec 4, 2016

Verified Support

Dear Anki499,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Team Snapdeal

A

Anupam Maheshwari

from Mumbai, Maharashtra

Oct 25, 2016

Hi, I had initiated a return request for order ID [protected]. However, nobody came to pick up the order. Now i've got the msg to reschedule the pickup but i'm not getting the option to reschedule on snapdeal's app on website.

I have tried to call the helpline for Rescheduling but without any success. Please help.

A

Anupam Maheshwari

from Mumbai, Maharashtra

Oct 25, 2016

Hi, I had initiated a return request for order ID [protected]. However, nobody came to pick up the order and now i've got the msg to reschedule the pickup.
I'm not getting any option for rescheduling on snapdeal's app on website.

I have tried to call the helpline for but without any success. Please help.

Snapdeal.com Customer Care's response, Oct 26, 2016

Verified Support

Dear Anupam Maheshwari,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [email protected] in case you require further assistance in the interim.

Regards,
Team Snapdeal

R

Ravinder Jagpal

from Gurgaon, Haryana

Nov 17, 2016

Hi, I had initiated a return request for ticket ID 36204712. However, nobody came to pick up the order and now i've got the msg to reschedule the pickup.
I'm not getting any option for rescheduling on snapdeal's app on website.

Reschedule for Pick up for return order - Comment #2600575 - Image #0

K

Kanishka Verma

from Ludhiana, Punjab

Mar 27, 2017

I ordered a mobile cover for iphone 7 but I have received for iphone7 plus instead . I have placed a replacement order but no one came to pick up and now it's asking to re-schedule the pick up date . However, there is no such option on the app . My order no. is [protected]

Snapdeal.com Customer Care's response, Mar 28, 2017

Verified Support

Dear Kanishka,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,

Team Snapdeal

N

naren1896

from Roorkee, Uttarakhand

Jun 17, 2017

my order is Id: [protected]. Snapdeal message told me to set a convenient date and time to reschedule the pickup.I am not able to find the option for reschedule in the snapdeal app. how can i reschedule please tell me the proper steps.

Snapdeal.com Customer Care's response, Jun 23, 2017

Verified Support

Dear naren1896,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [email protected] in case you require further assistance in the interim.

Regards,
Team Snapdeal

Ritesh R Rajkumar's reply, Oct 27, 2017

Where u able to return ur product?

R

Ritesh R Rajkumar

from Kolkata, West Bengal

Oct 27, 2017

If this is true! Then snapdeal i orederd coolpad note 5 and now returning the product because of a WHITE SPOT MARK ON THE DISPLAY SCREEN AT THE LOWER RIGHT CORNER OF THE SCREEN!
(Wanted to replace but it showed OUT OF STOCK)

Finally i couldn't be there for the pickup of my product. NOW it says pick re scheduled . But dont know when? How to return the product now?

Email id [protected]@gmail.com

Order id [protected]

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