Snapdeal.com Complaints & Reviews

I have 2 number of product returned since last 1 months to snap deal but still my refund has not been credited yet. Please do the needful asap and i have given mail 3 to 4 time but no body has responded yet.. My complain number has been registered with reference number 25352759.. Please solve this issue asap otherwise i will go for legal. Please let me know the status asap.

Hi team
This mail is regarding purchased product infocus bingo 10 (8gb), from snapdeal on 10 jun 2016 order id: [protected].
Product delivered to me after few days, after delivery i found that product is not as mentioned on site.
The quality of body of product is too poor and the features as shown about product is not as satisfaction and also i am not satisfied with the quality feature of product like ram speed, camera etc.
So overall i am not satisfied with the product, after that i raised a return request (Under return policy) on 23 june 2016 with ticket id[protected].
But still matter is not resolved they are saying that we can’t return product still you don’t have any big issue. Please help me.

Thanks & regards
Hemraj mahawar
Email - [protected]@metlife.com
Mob-[protected]

I have purchased mobile samsung galaxy j3 (8gb) from snapdeal

Order id: [protected]
Placed on: 14 jun, 2016
Delivered on 20 june 2016

But we were not satisfied with the set with its quality and it looked like refurbished product and on 24 june we made a complaint for its return within 7 days of its arrival, the snap deal company's customer care representative said that we will send a person to check your mobile if any issue is there we will take return. The person visited the same day and checked the set, as it was for my parents and i was not at home he talked to me and said that yes problem is there and in 24 hours the courier person will come and collect the same and give you a receipt. I am taking the complaint and you will be informed, within 24 hrs no person came so i contacted customer care and came to know that they have mailed me that i have to go to samsung service center to get it repaired 'i have written mail ' and mentioned that there is minor issue with your phone, when i said that if there is issue then you must return it as you know it and you have sent your system engineer to check it also, now they are saying that the person has reported that the trouble shoot was successful and no problem was there.
This is not a fair customer practice, i had requested for a refund and that too your system engineer has checked it. Still i had written mails no reply and calling to customer care means nothing as they are saying go to service center yourself?? Please help and get me my refund.

I've order prachi silk mills multicoloured art silk saree combos from snapdeal with order no. [protected]. On 07-jun-2016. But they took the amount ie rs. 699 twice.In two transactions. I complaint them with reference no.24632338, they mailed me to refund the extra amount within 2 business days on 16 june, 2016 but still not refund my money. I called/mail them several time but in vain.
I hope with this complaint, you (Snapdeal) refund my money at earliest.
Thank you.
Romesh huidrom

I am a seller with snapdeal from last two years in the beginning they are very good in business with the sellers but suddenly something went wrong and everything has changed. They are neither returning the product returned by customer nor refunding the amount against that good.
Infact in some cases they are returning back different product to us. mostly i got back was shades and goggles instead of iron and blenders that we have sent. When we escalate the issue to snapdeal they just said we have send the same. and close the issue after that they won't even respond to the issue.

we are selling appliances then why we will send shades to customer if we know that we have to pay wrong charges on them. when we handle over the products to courier boy they take it to the warehouses. I don't know where and when our product are getting replaced with such a fraud and fake things.

We have are big trouble as neither we are getting our product back nor we are getting cost of our product instead we are paying forward and reverse logistic charges and also the taxes.

WE ARE HERE TO BUSINESS AND NOT FOR LOSING!!!1

I have placed an order for karbon mobile the order can't completed.But Amount has been deducted from my Account on dated 26 june 2016 order no [protected]. Now my request is kindly Refund me imediately so I will order for new.

Eagle roti maker
Order id: [protected]
Placed on 24 may, 2015.
And returned on 01 june 2015
Snapdeal claims that the refunded amount of roti maker was added to sd cash, this was done unbeknownst to me.
Also, without informing me and without any valid reason, siezed the sd cash amount.
Now, the situation is, i returned the roti maker but didn't get the refund.

I have placed a order for above item on online shoping on snapdeal, which i have received defective. I have placed a return request, and the item was picked up by snapdeal executive on 22 jun 16. But i have not received my amount rs. 175/- refund till date. On calling to [protected] customer care there is no option provided to talk to customer care.

Before 2 days i ordered a Snapdeal Birthday Gift Card from snapdeal.com
but still not recieved


Order ID:[protected]

Sub order Id:[protected]

also woohoo said this order id not found..

so that mean snapdeal ne abhi woohoo ko suborder id send hi nahi kiya..
but just recieved a call from snapdeal customer care and said email was delivered in morning ..

product detail par 2-3 hour mention hai..
but 2 days ho gaye and still waiting for gift card...

so please send gift card or refund my money

Dear sir/madam, i order phillips trimmer from snapdeal which order id is [protected]. First time no body contact me but order status was out of delivery. I filled date and time form next delivery attempt. But at last no courier boy came and no body contact me. At the end order status was customer refussal. Now i contacted snapdeal cc executive but no response given till now from 4 days. Please take strict action regarding snapdeal and courier service. Thank you

Phone not working properly ...damaged display no response from snapdeal wasting my time...,
Order ID no.[protected]

Order id: [protected]
Product : infocus m370i

When i received the product i had some issues with it so i applied for refund but the costumer care executive that called up after the complaint told me that my issues were not covered by the return policy. The product remained with me. But now (After 7 months of purchase) my handset has shown up some technical issues which are to be covered by its manufacturer warranty. Therefore i logged onto the order history page to download the invoice. I was surprised to see that the order history says 'returned' while it was not (I have attached a screenshot of the page). I tried to resolve the issue by searching for a way to communicate this particular problem but couldn't find any. I believe this is some technical problem with the page. I hope snapdeal resolves the issue as soon as possible.

It does not have features which i expected i expect that it have sim card and memory card features but it don't have these features it have bluetooth through which i call but i don't think so i want refund my money. and my brother want to return it

Snapdeal has provided me with the default product and when i complained, they denied to refund/return.

Please get it resolved.

Thanks,
Neha
[protected]

I ordered a mobile 08.06.2016 and it delivered 12.06.2016. I return it on 14.06.2016 but snapdeal called me and suggest me for service center.. Is that snapdeal return policy?? After complain they agree for return my item through manual. So i returned it manual 22.06.2016 from dtdc courier service i paid rs.750 /- for send my percel.. After delivered they returned back my item but mobile was fully ok so why they return the item... It's unexpected from snapdeal.. I don't want this mobile again.. I want my money refund.. Please help me to refund money... My order id is-[protected]
Why snapdeal.com doing this type behaviour with us..

This is for the order id:[protected] i had ordered on www.snapdeal.com

On their request i had delivered the product to their required address. I have already got the refund regarding the product i. E 1948 rs. But as promised they have not refunded me the courier charges since then.

I have sent them the required "courier receipt image" on their email id but haven't got any response yet.

I have called their customer care 4 times and their response was "your refund will be initiated within 24 hours"

But its been a week now that i haven't got my refund yet which is 520rs.

So, i kindly request you to look into this matter and help me to solve the issue.

I bought a woodland belt from there site they deliver duplicate product to me and they didn't resolve the issue since last 10days.
No satisfactory reply from there side.
(Every time they replies we are working on it...)

The customer service is not reliable at all.

Pls aware and suggest "not to buy anything from them".

Order id [protected].

Call - [protected]

Sir,
I have recently bought lenovo laptop model 50-80 80e502ulin from 'snap
Deal' online.
On opening & operating the system on 14/06/2016 and upon checking the
Warranty period at lenovo, it shows that warranty expires on 29 april
2017., that is, 45 days before the actual expiry date.
On contacting lenovo, i was advised to forward (1) on line confirmation mail and (2) invoice copy to lenovo for warranty validation.
Sir please forward both to my email id [protected]@bhelrpt.Co.In
My product sl. No. Is pfod6fsr.
Please note that i don't have confirmation mail for that order nor am i able to download invoice from snap-deal site.
Thank you sir. Sincerely yours
V. Suresh.

Worst customer care,,, i got damaged speaker.. And now snapdeal is not replacing it.. And also i called customer care but this is no one who replied to my call,, only the computer speaks..
I want my refund.
I am placing an fir and also comsumer court complaint.
My email - [protected]@gmail.com
My order id - [protected]

And someone please let me know the customer care detail,, the no. Whick i have only computer sleaks i want no.. That a man can talk to me.
And if snapdeal is not resolving my problem, then i will consider that speaker which i bought as waste,, and someone tell mw the procedure of deleting snapdeal account.

Hello dear sir/madam
I am ravinder. I place a order on snapdeal. The product 32 gb sandisk iphone usb was mrp 10000/- rupees and after discount 99/- rupees only.
So i order and get a confirmation call that i have recorded.In this call order was successfully confirmed.
And also got a confirmation mail and sms.
After that i told to my friends about it they said please also order for us
So i place maṅy order.
They confirmed 9 items recorded call. After many order place. They send me sms that unable to fullfill your order.
And also got a mail in email they said it's a big deal other people can benifit so we can't delver you product.
Them after that they changed price from 10000/- to 6999/-
And selling price 4999/-.
And today i recive a call after my email to snapdeal ceo that we are sorry to fullfill because it's was a technical error.
But same problem repeated with other product with discount 98%.
So they are giving discount only for attract and show off.
When you want place order that time price automatically increase with a sorry call.
So what can i do? Snapdeal fooling with fake price and fake discount.