Snapdeal.com Complaints & Reviews

I have ordered Sajawat Bazar Silver Handicraft vide order no-[protected], Placed On 17 Jun, 2016. Two times massage has been sended by Snapdeal for the date of delivery. But lastly it was massed that my product which i have ordered was lost in transit so the order is cancelled. My Complain is that while the same product is available on snapdeal till date then if it was lost in transit then the sanpdeal avail me such product at any cost and at same price. Can it think that it was cancelled due to hike of price of the product. Your customer service can not satisfied me with reasonable causes. So provide me the same product on same price as soon as possible otherwise i am waiting for further course of action.

Hi Snapdeal Team,

Today i received one sms and email from snapdeal contest as "This is informed you that my snapdeal held a contest so you are lucky customer of my snapdeal team, you have won 2nd prize swift dezire VDI, that is cost 7, 93000/-(seven lakhs ninty three thousands only). For more information contact on:-[protected] (navneet kr.bharti).
Regards,
Snapdeal team
Send documents on:- [protected]@snapdealcontest.com

When i called on the given number to claim that award, person naveen informed me that i need to pay 8200 as transportation or if i avail this award in cash then need to pay 7933 as service tax.First i need to submit my document via email then pay amount.
* when i tried to open website snapdealcontest.com page shown coming soon...

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I immediately contact with snapdeal and send email to them. Within 10 minutes i got a call from snapdeal that this is totally a spam and not to share any information with them. He confirmed that snapdeal is not running any contest.

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Snapdeal Reply

Hi Amit,

Greetings from Snapdeal!

Thank you for your submission. We appreciate the opportunity to assist you with your concern.

Please be informed that no such offer is currently available with Snapdeal. We request you to ignore such fraud calls which might result in illicit/ fraud transaction.

Note: It is recommended to call at our Snapdeal support[protected] or send query to us using Contact Us option for the confirmation.

We appreciate your patience and understanding in this regards.

Your feedback is important to us as we strive to improve our products, services, and overall customer experience. We shall be sending you a feedback form shortly, request you to share your experience and help us serve you better.

In case of any further assistance or clarification on this issue, please reply to this email.

Assuring you of our best services always,


Yours sincerely,
Customer Service Team – Snapdeal.com
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Thank you snapdeal for all your support
This detail only for public awareness.

Both screenshot attached

Regards,
Amit

ORDER NO.: [protected] Hi snapdeal In menu I Choose Pair Of 5 no's Socks Set. But Snapdeal Send Only Pair Of 3 no's Socks Set. Please Re Send Another Pair Of 2 no's Socks Set. My Phone No [protected] sir my request 2 sets socks company se aanevali gain. Please beziyega.

Order placed on june, 25th, 2016.
Order id: [protected]
Delivery location is in haryana.

According to snapdeal, the item was given to ecom express on june 27th, 2016 (From pune).
Using the tracking details provided, it showed item picked from pune and now the latest activity shows that its back to pune (After showing an activity in delhi) and still in transit.
*refer to the picture.
What's the point of sending it back? And also the customer care service is good for nothing as it has been more than 36 hrs but no reply given to query raised from the site help link.
I just expect the product to be delivered within the given time range!!

Order id: [protected]
I bought a venus red smart casual shoe from the website dated 21st june 2016 through my federal bank rupay debit card. Soon after placing the order i realized that my mobile number provided in my shipping adress is wrong and i cancelled the order through the website in my orders same day itself and till date i have not got any refund.
I have called them since that day for many times and i call i get false commitment that it will be credited in 4 business days.
No one calls back and no one reverts on things.

I have wasted so much of my energy and time on the calls and follow up that i have mentally gone crazy.
Also the amount have been debited from my account and i have already the paid the as well.

Kindly provide me with best possible solution and compensation as i have only this option left as i cant chase anyone anymore.

I would the also urge the regulatory body to be extra vigilant about the ecommerce companies as this is really sad for a consumer like me to get justice.


I have spend more time and energy. I want the justice from the regulatory body to ensure snapdeal compensates the same.

A loyal indian,
Shaheer tp,
[protected]

I sumant chauhan purchase a xiaomi device name MI 4i mobile through snapdeal in month of January, after that there is hanging problem and heating problem the mobile during the charging and camera is not working properly.
i visit xiaomi autharised service center name " PULKIT COMPUTER SERVICE IN ALIGARH UP" for that problem but deny the service center tell me he can not give the service because your device is unboxed so we are sorry for the service and you mobile is duplicate after that i talk to snapdeal but there is not provide the solution SIR want replacement either refund my amont.
my device IMEI is [protected], [protected] and i attached invoice and application. so plz help me

Irresponsible and seemingly fraud snapdeal isn't activating my Google play gift cards for last 23 days. I am frustrated after complaining and calling snapdeal numerous times. All I am getting the fake assurances for last 23 days. This is absolutely a harassment from snapdeal. I will never buy anything from snapdeal again if they steal my money like this.

Dear Sir

I purcahsed set of chairs from snapdeal vide order no [protected] dt.12.01.2016 on receipt of same i found the same damaged.I requested for replacement within seven days on receipt of the same.they have called me several times but have not replaced the damaged chairs till date.Sub order ID Showing is [protected] dt.12.01.2016.please help us in getting the replacement of refund against the damaged chairs.

I ordered for car cover for honda amaze on 5th Jun 2016. my order id is [protected]. I received a defective product from them. so I asked for replacement. I received the replaced product on 14th Jun 2016. Even the replaced product was defective. so I requested for refund of money. I called several times to the customer care and scheduled the pickup of the product. But nobody came to pickup the product. My request reference number is 25569285.

Kindly arrange for the pickup of the product and refund the money to my account

Suborder id: [protected] i have a raised a concern to snapdeal customer care and asking to refund of my amount to bank account. I have shared the bank details on june 24 2016. I am keep on calling to customer case (Case id :[protected] they are giving same answer as escalated to next level. I have not received from any call from them and not picked up the product also. I even called to vendor partner also. Snap deal customer care have no idea to how to rectify the issue. Its wasting of my time and i lost money number of times called to customer care it is not toll free number. I want my money get refund immediately.

I ordered versace edt on 24 june with order id [protected]
The courier man Milan sood from Delhi veri company call me on phone and said that i have to come to pick my courier from Jodhan which is 8 km away from my address.
So can you explain me why snap deal is booking orders where they can't deliver and also i paid in advance INR 2553 for it.

Last time i also got my order from sarabha which is 5 km from my address. The order id of that is [protected] but that time i didn't show any interest to complain about it.

Please give me solution of this ASAP

We had ordered a micromax bolt q346 (8gb, grey) on cod from snapdeal and had received the delivery on june 20, 2016. However, to our surprise there was no phone in the box and the same was replaced with patanjali soap. There was screen guard and the mobile charger along with the soap in the parcel. The complaint was already done on june 20, 2016 with the snapdeal customer care. However, no action has been take till time. Snapdeal complaint number is 25258002.
Since the first day of receiving the parcel we are following up from last one week with snapdeal for the reversal. However, there is no clarity on the same. Also, sanapdeal is not giving any proper response.
Request your support for getting the refund from sanapdeal.

Regards
Somnath rai
[protected]
[protected]@gmail.com

Recently I ordered a laptop bag from this website for my brother, they delivered a poor quality bag.and when asked to return the product, they offer their stupid freecharge cashback. Still its fine. I ordered another bag. When the order arrived, this time it was not a bad quality, it was all together a different item. It was a legging.when asked for an explanation, they told they did not have the stock thats why they delivered this. Stupid people. On top of that, its impossible to reach their customer care. Even after dialing so many numbers, all you get to hear is a computerized voice, when you actually wanna talk to a customer care representative. I need a proper explanation and action taken on this against snapdeal.

I bought a refrigerator (order no : [protected]) from snapdeal.item delivered and was advised not to open the consignment till service executive's assesment.i waited for 7-8 days and after that i opened the packing and found the glass top upon vegetable tray was completely shattered and glass pieces lying everywhere inside the fridge.i immediately complained to the customer care and they told that as the 7 days exchange time lapsed they will not return the item.
my mail and repeated phone call to snapdeal went in vein. their concern executives contacted me over cell phone but did nothing to satisfy my complain.even they did not bother to get a look at the item wihich was delivered.being a regular customer of snapdeal it hurts me a lot.now i will not recommend any one to buy any product from snap deal.

Hi,

I have ordered nokia back replacement for nokia lumia 730 white and my order id: [protected] on 2nd june'16. I received my product on 6th jun'16 since the product doesn't suite my phone, i raised return the product on same day. For two day nobody called me but the status is changed that "customer is not available so reschedule", on fourth day a call from snapdeal came, when i attended no one is responding on other side, the line was blank.

After few days mail and text message came to contact help desk of snapdeal. So, i have contacted them through the procedure what they sent through mail, but no one didn't response. Till now i have contacted customer care of snapdeal for three times, no one cares about that. They didn't response for those mail.

Updating fake comment as status and making us fool. I need the snapdeal team to pickup the product from me and return my money asap.

Till today nobody from snapdeal contacted me for return policy, but still they changed the status as they own.

Attached the jpg's too.

My return ticket id: 24615767

Regard,
Shyam.

Suborder id: [protected] sent through blue dart courier docket no [protected], when opened got broken product and after cancelling sanpdeal is asking to send it through courier but not picking the item from me. I will be glad enough if this product is taken back by blue dart courier whom i emailed the complain. They sent me email but local burdwan west bengal - 713101 is denying to receive the product. Please arrange to take back the item as soon as possible.

I ordered a backpack and a wallet from snapdeal, it's got cancelled and when I call the customer care to know about the refund they promised that amount will within 4 business days and now it's 5th day still I didn't get the money. Now they ask for the bank statement. Snapdeal is not following the promises
The order id :[protected] and [protected]

A wrong order was placed on 25 June and I cancelled the order on the same day within few minutes. Order ID- [protected] and reference No[protected].
it was not even dispatched. my snapdeal app shows that it is 'refunded successfully' but I have neither got my money back in my account nor I have got any sdcash. A women kurti of Rs499 was placed an order. I just want my money back so that I could continue shopping. And I definitely not want to have a bad experience with snapdeal.

Hello
My order no. Is [protected], placed on: 28/4/2016 8:28 pm and complaint reference no. 23344296.
I have returned this product because it was not working fine. And now snapdeal refunded my amount to freecharge but i was not having freecharge account also and then after that they have asked for my account no. And they said that we have refunded your money to your account on 6/6/2016 but till yet i have not received refund in my account...
I also provided them passbook statement and pdf file for my account but they are not trusting me now and they are talking to me rudely now.
There trustpay policy doesn't mean anything, snapdeal is just cheating and fooling there customer...
So, now kindly help me in getting my refund.
Thanks.

Sir I have purchased 2TB segate hard disk on 12 may 2016.There was some problem in connection i returned it on 24 may 2016. Till date they have not refunded my money . They are telling that it will come on monday like that several monday have gone . I called about 100 times to customer care but they are not responsing .I have all the audio call while talking to the customer care .