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Snapdeal.com Complaints & Reviews

www.snapdeal.com

3.6

Updated: Nov 24, 2025

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Address: New Delhi, Delhi, 110020

Website: www.snapdeal.com

I purchased Transcend Storejet external hard drive oniline on[protected] which is having a 3Year warranty period.Now a software problem occured in that and I am calling Snapdeal for support for the last 10days. Till now they provided me the customer care number of Transcend which is not working. Repeatedly I am calling to Snapdeal customer care but my issue is not resolved yet.

Name : P Suresh

Order Number:[protected]

Mobile Number: [protected]

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 18, 2016

Verified Support

Dear suresh lxm,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Gurgaon, Haryana

Website: snapdeal.com

I've ordered a selfie stick from snapdeal one month ago. I recieved an defected piece so i filed for replacement. After 15 day calling them agaun and again i got the replacement but when i checked that, it ws also not working then finally i filed for refund. Because i do not stay in metro city i had to send the product on my own, they told me the courier charges will be returned but till now they have not refunded my amount. This is a very bad service. This ecommerce site should be shut down. They literally harass consumers. They sell rejected pieces. Please look into the matter.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 25, 2016

Verified Support

Dear Priya Maheshwari,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Kota, Rajasthan, 324001

Website: www.snapdeal.com

I am Rajesh Kumar Living in Kota Rajasthan. I have ordered A Videocon Z45 mobile phone with Snapdeal. My order id. is Order ID: [protected] and Suborder Id is [protected] . My order delivery date is 16 to 17 June2016. Snapdeal Send me through ur courior company but after reach my order in kota the courior agent didn't contact to me. And mark in my order that "Customer refused to accept". But courior Agent didn't contact my address and also me. And i did not cancel my order. I dont want to cancel my order. About this all problem i did mail to snapdeal and courior company also. But still they dont reply. Please take the action about this matter as soon as possible.Thank You.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 18, 2016

Verified Support

Dear rajnikraj,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Raichur, Karnataka, 584123

Website: www.snapdeal.com

My Order ID: [protected] (2 Items)

Dear Concern, at the outset of all possible thing doing, here i would like to share all details for how these people are playing with us and making fool us.

I have order the water purifier from snap deal, i have received the product as per my order, i found that pre-water purifier missing in the product, for the same i have raised the complaint with there customer care team, customer care asked me to send the product to there ware house address, as they are unable to do return pickup from me, this took me some weeks to get resoled the problem.

i have received the new product, this time i was happy that i have received the complete product, but unfortunately this product has lot of leakages and there is no service center, again for the same i have raised the complaint with customer care department, they asked me to send the product back to there ware house at Bangalore address, the details are fallows ..
POD No : MNV3286614, PROFESSIONAL COURIER, TO: Bangalore.

its really pathetic service, the ware house department has not accepted the product and they have returned to my address, again i have complaint for the same to Customer care, they took to a weeks time to know the reason and they never give me the reason why they return to me address back..

And customer care department asked me to resend this point of time to there Goregaon address, again i have courier to there Goregaon address through Professional Courier with POD NO : MNV3287553, now this is really heights again i come to know that, this point of time also they have returns the product, i have called to customer care department, they are asking again me to stop the product at bangalore office, now they going to collect from there, its cheating company and when i have called to the customer care department of water purifier they said we never sell any product online, they are selling the fake products,

Guys give me the suggestion what i need to do, please help me on this matter.

Jul 11, 2016

Complaint marked as Resolved

ya got my money back

Snapdeal.com customer support has been notified about the posted complaint.

Jun 13, 2016

Updated by prasad Kambale My Order ID: [protected] (2 Items)

Dear Concern, at the outset of all possible thing doing, here i would like to share all details for how these people are playing with us and making fool us.

I have order the water purifier from snap deal, i have received the product as per my order, i found that pre-water purifier missing in the product, for the same i have raised the complaint with there customer care team, customer care asked me to send the product to there ware house address, as they are unable to do return pickup from me, this took me some weeks to get resoled the problem.

i have received the new product, this time i was happy that i have received the complete product, but unfortunately this product has lot of leakages and there is no service center, again for the same i have raised the complaint with customer care department, they asked me to send the product back to there ware house at Bangalore address, the details are fallows ..
POD No : MNV3286614, PROFESSIONAL COURIER, TO: Bangalore.

its really pathetic service, the ware house department has not accepted the product and they have returned to my address, again i have complaint for the same to Customer care, they took to a weeks time to know the reason and they never give me the reason why they return to me address back..

And customer care department asked me to resend this point of time to there Goregaon address, again i have courier to there Goregaon address through Professional Courier with POD NO : MNV3287553, now this is really heights again i come to know that, this point of time also they have returns the product, i have called to customer care department, they are asking again me to stop the product at bangalore office, now they going to collect from there, its cheating company and when i have called to the customer care department of water purifier they said we never sell any product online, they are selling the fake products,

Guys give me the suggestion what i need to do, please help me on this matter.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 20, 2016

Verified Support

Dear prasad Kambale,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

P

prasad Kambale

from Bengaluru, Karnataka

Jun 21, 2016

Today again i have got the call from social media team of Snap Deal, but no use every time there will new person, he repeat the entire history... and then he says i will get back to you...

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 5, 2016

Verified Support

Dear prasad Kambale,

Hope you are doing well.

We wish to inform you that your refund of Rs 4330/- has been credited to your freecharge account.

Regards,
Team Snapdeal

P

prasad Kambale

from Bengaluru, Karnataka

Jul 11, 2016

thanks i have received

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 11, 2016

Verified Support

Dear prasad Kambale,

Thanks for the acknowledgement.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110018

I have purchased a new handset on snap deal but i regret to inform you that this handset is fradulant and when i check it customer care than they find it that IMEI number is not registered in micromax and they told me that its a fake mobile

Snap deal is a very big company to cheat the customer to sell fake mobiles which has no IMEI number

This is a serious matter who are going to buy any product from Snap deal
Snap deal is going to sell fakes mobiles
I am also one of the example i bought a hand set its fake there is no IMEI number which is linked with micromax

I AM GOING TO CONSUMER FORUM TO REGISTER A COMPLAIT AGAINST SNAP DEAL AND NEED A COMPENSATION FOR THIS FRAUD
from

INDERPREET SINGH
(M) [protected]

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 27, 2016

Verified Support

Dear HERRY GULATI,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Gurdaspur, Punjab, 143521

Website: www.snapdeals.com

RKA Black Selfie Stick Monopod with adjustable phone holder and bluetooth wireless Remote shutter
today i received, but when i open the selffie is not working so that i call courier person he said that do the complaint online

Order ID -[protected] on dated[protected]
RKA Black Selfie Stick Monopod with adjustable phone holder and bluetooth wireless Remote shutter
is not working kindly replace them

[protected]@yahoo.com

+1 photos

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 18, 2016

Verified Support

Dear Harry Jhawar,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Ahmedabad, Gujarat, 380055

Website: www.snapdeal.com

Product id: [protected]
Date of purchase: 10-dec-2015
Date of replacement: 15-dec-2015
Product name: kenstar 6l hot spring kgs06w5m geyser
Discussion had with: as i remember, junaid, faisal, salman, kapil, deepika, kishan, amit, rajat, parvin, tarun, mursalin, pradeep etc.)

1. Snapdeal delivered 2 times wrong product, means cheated me twice be not providing the product that i had paid for / requested for.

2. Did not clarify why they had not delivered the correct product?

3. Escalated the matter various times, but not resolved even after 6 months are over.

4. The brand (Kenstar) is not honoring warranty provided by snapdeal.

5. Customer care making fun of customers by giving lollipop of inr 100/- freecharge balance to hide its cheating and get satisfied mentally.

Considering all these aforesaid points, snapdeal should be taught a lesson and therefore requesting this 3rd party force to get the matter resolved and a compensation of rs.50000/- for breach of trust, misrepresentation, deliberately giving false commitments, grossly neglecting customer's complaint, providing no solutions even in escalations for more than 20 times, mental torture for 6 months which is very less considering the dissatisfaction and value to the customer.

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P

pathanraju

from Thane, Maharashtra

Jun 18, 2016

May i know when your team contacted me and what was informed???

Better put your response in public forum let everyone know about your cheating and its response.

You are the most fraud and cheater company who fetch hard money of customer by mentioning something and delivering something else.

P

pathanraju

from Thane, Maharashtra

Jun 20, 2016

Hey cheater, why no updates?

P

pathanraju

from Thane, Maharashtra

Jun 21, 2016

May i know reasons for your unreasonable decision?

Do you mean you have not delivered wrong product? Then why your person told me that though it is your fault we cannot compensate customer since we do not have policy to compensate? But he failed to clarify where is your policy to cheat customer and misrepresent them, can you please clarify this on this public forum?

Let world know your story of your cheating and arbitratory decisions.

P

pathanraju

from Thane, Maharashtra

Jun 23, 2016

Why, its your fault that you had delivered wrong product, then how can you deny my complaint???

You cannot take arbitrary decisions on your fault.

Explain reasons of not entertaining my complaint.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 24, 2016

Verified Support

Dear pathanraju,

Our team got in touch with you and already informed you that complaint cannot be entertained.

Regards,
Team Snapdeal

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Address: 110045

Website: snapdeal.com

Snapdeal is a big fraud company, totally cheater. Send me defected refridgerator & now only make me fool. I purchase videocon 80 ltr 90sh direct cool single door refrigerator from snapdeal website on 5th may 2016 & product delivered on 7th may 2016.Inside the refidgerator all glasses was broken into small fragment and compressor was also not working properly then immediately i complaint at snapdeal 24/7 customer care contact numbers +[protected]. Snapdeal executive listen and register my complaina and told "your product will be return with in 3 days". I wait 4 days for return then 11 may 2016 i called to snapdeal again at same customer care number then another executive promise me for wait again more 2 days. I registered your complain and i will mail also to seller for pickup. Both time snapdeal executive did not provide any complaint id. Totally unprofessional work. 13 may 2016 i called to snapdeal cusomer care again then one of executive provide seller information and told me that you can contact with seller directly for pickup you product when i called to seller then they replied that i have not any information about your product pickup and snapdeal did not mail me for regarding your product pickup. Again 15 may 2016 i call to snapdeal executive then again another executive promise me and said you dont need to talk with sanpdeal seniors, wait again more 2 days, you money is safe with snapdeal. Again i wait 2 days 17 may 2016 and when i did not get any response, again i complain my issue on sanpdeal facebook page on comment. Then they revert with in a minute, hi narendra! We've noted your order details. We'll have this checked right away. We'll get in touch with you & ensure that this is sorted out. Thanks! - kavya till date now my product is not replaced & they are continuously make me fool. So i request you to look in this matter & help me. My name is:- narender kumar invoice number is:- 1302 buyer's order number is:- [protected]

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nithu roy

from Kottayam, Kerala

Jun 17, 2016

hey narendra, i am a snapdeal shopper, i have bought many items through the site, but i didnt face a situation like urs. i thought snapdeal is a reliable site, but ur case, its makes me shocked!! i was going to order asewing machine through snapdeal. till now i had just test trials by purchasing small small items from the site, to test its genuinty.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 17, 2016

Verified Support

Dear narendraPT,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Allahabad, Uttar Pradesh, 211004

Website: snapdeal.com

I have ordered xiaomi mi4i (16gb) from snapdeal 10 months ago. They delivered me the product with a invoice which has wrong imei no printed on it. I had been facing some abnormal display in the phone from past one month so i visited one of mi executive service centre. When they opened the back cover they found mismatch in imei nos. So they simply said phone will not be covered under warranty and contact snapdeal first. Now i am trying to contact them but the only way to contact them is via mail. And they are not replying. What to do now?

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 17, 2016

Verified Support

Dear manu_snap,

Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.

Regards,
Team Snapdeal

M

manu_snap

from Delhi, Delhi

Jun 17, 2016

Dear Snapdeal.com Customer Care
thanks for replying, I've mailed the order id to the given mail id.
is it not possible to talk to one of your customer care team. so that i can tell them how serious my problem is. Only one month of my cell phone's warranty is left.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 18, 2016

Verified Support

Dear manu_snap,

Could you please tell us from which email id have you sent the mail as we are unable to locate.

Regards,
Team Snapdeal

M

manu_snap

from Delhi, Delhi

Jun 18, 2016

[protected]@gmail.com

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 20, 2016

Verified Support

Dear manu_snap,

Thanks for sharing the details. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Muzaffarnagar, Uttar Pradesh, 575029

Sir, when the item delivered on 8/6/2016that time i call the customer care and told to return my item but they told within 2 days they will pickup but still today they not have been pickuped so iam complainting. i want my refund -1718ruppeesplease help me sir sir i dont want the item also iam too tired by calling to the customer care of snapdeal they are not at all solving the problem tell them to pickup my item and refund the item as soon as possible ...

+1 photos

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 24, 2016

Verified Support

Dear sharan shetty1,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: 741101

I ordered a mobile infocus bingo 21 from snapdeal.com on 08.06.2016.. And it deliverd 12.06.2016.. My order id is-[protected] and return ticket no is[protected]. I got so many problem in mobile for that i choose return option of snapdeal for my mobile on 14.06.2016.. After that snapdeal.com called me and suggest me for service center.. My location so so so far from this mobile service center.. Please help me i want my money refund... Please help me..

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S

Sanjit2015

from Bengaluru, Karnataka

Jun 16, 2016

Contact snapdeal via social media site...

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 17, 2016

Verified Support

Dear Rik Das,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 17, 2016

Verified Support

Dear Sanjit2015,

Could you please let us know if you are facing any issue then please [protected]@snapdeal.com so that we can assist you further.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 18, 2016

Verified Support

Dear Rik Das,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

R

Rik Das

from Bolpur, West Bengal

Jun 20, 2016

I Ordered A mobile From snapdeal.com on 08.06.2016 and it delivered 12.06.2016 at this address-(Name-Dilip Hazra, Vill-Kalidaha Para, (Manasa Tala), P.O-Tulsiberia, P.S-Uluberia, District-Howrah, Manasa Tala, Tulsiberia, Howrah, West Bengal - 711401) it was a my relative address but i want to return my item from my place and my address is-(Vill-Krishnagar Badur Tala, P.o-Krishnagar, P.s-Kotwali, District-Nadia, pin-741101) please help to return my item from my address..my relative place is so far from my house so kindly take return my item from my address...my order id is-[protected]

R

Rik Das

from Bolpur, West Bengal

Jun 20, 2016

I ordered a Mobile Infocus Bingo 21 From Snapdeal on 08.06.2016 and it delivered on 12.06.2016..My order Id is - [protected] ..the mobile is so so so heated problem and battery backup so bad..for that i returned my mobile on 14.06.2016. but they call me and told me they will come and check my mobile.. is that a Snapdeal rules for return facility ?? then i will never buy from snapdeal and i will suggest every one to don't buy from snapdeal..i want my money refund..

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 21, 2016

Verified Support

Dear Rik Das,

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal

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Address: Bangalore, Karnataka

Website: www.snapdeal.com/product/kvell-be-proud-purple-lens/643311422857

Had a horrible experience with snapdeal for the first time! I was eagerly waiting for this product to arrive. I got a call that it will be delivered to me on 10th but the agent did not come. Icalled him multiple times but he responded very rudely saying it is raining, he will deliver next day. Next day i got a message that i rescheduled delivery but i did not.Then next day also delivery failed. Finally i got product on 16th june. The product was totally tampered. Card holder was missing (it was combo of glasses and card holder) . Packet was torn .Delivery agent eas very rude. Instead of apologising he said with attitude that you can cancel order. After waiting so long and doing multiple follow ups.. finally i did not get the product ... It was very special as it was my anniversary gift to my husband.
PLEASE IMPROVE YOUR SERVICE SNAPDEAL!!

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S

Sanjit2015

from Bengaluru, Karnataka

Jun 16, 2016

If you unlike you can returned it..

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 17, 2016

Verified Support

Dear Sanjit2015,

Could you please let us know if you are facing any issue then please [protected]@snapdeal.com so that we can assist you further.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 24, 2016

Verified Support

Dear Swati Panigrahi,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Bhind, Madhya Pradesh, 477001

Website: www.snapdeal.com

I received item on 28.05.21016 by snapdeal unboxed meizu m2 note (Grey-16gb)and item was not working properly immediately i have informed to help center for replacement/refund & contact to custonmer care for refund. A gentle man (Help center) suggested me please dispatch item for refund, you will get your refund within two days simultaneously i have got sms from snapdeal that we are unable to pickup item because your pin code not serviceable arange to dispatch item through any indian courier, i have dispatch crp no. 73148844, through dtdc courier on 2nd may 2016 . Slip no.[protected]Same receipt has already send to your center ) . I want to contact your help center many time but nobody call me till date for this problem, i have mail to your help center 8 times but no response 03/06/2016 to 16/06/2016, reference given below 25066127, 24676087. And call to [protected] more than 15 times, sir relay i am fade up to see snapdeal response, i am very customer but i am sorry to say that my experience in this record is so poor .
Dear sir,
I have place order of "unboxed meizu m2 note(Grey-16gb)
Id no. [protected] palce on 25th may 2016 .@ rs 7880/- (Paid ubi debit card).
Please refund my payment immediately, again you are requested to please expedite this matter and refund .
Regard
[protected]@gmail.com
Mob. [protected]

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 17, 2016

Verified Support

Dear rakeshkavya,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Mumbai City, Maharashtra, 400004

Website: Snapdeal

Snapdeal has provided me a defective mobile. After complaining several times they are not picking up the mobile and are fooling that today they will pick up from last 1 month. I had requested for the return of the product within 1 day of delivery. But they have not yet refunded the amount.
Product Name : Panasonic Eluga Switch mobile 3G 4GB METALLIC GRAY

Snapdeal.com customer support has been notified about the posted complaint.

Oct 21, 2016

Updated by Varun Kanakia Till date the issue hasn't been resolved.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 16, 2016

Verified Support

Dear Varun Kanakia,

Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.

Regards,
Team Snapdeal

V

Varun Kanakia

from Mumbai, Maharashtra

Jun 18, 2016

Order ID [protected]. Snapdeal has provided defective product and I have placed return request within 1 day of delivery. Yet my product has not been picked up from last 1 month & not received the refund.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 20, 2016

Verified Support

Dear Varun Kanakia,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

V

Varun Kanakia

from Mumbai, Maharashtra

Jun 21, 2016

Snapdeal is giving false promise of picking up the product but haven't picked up the same since last 1 month.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 21, 2016

Verified Support

Dear Varun Kanakia,

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal

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Address: 122001

Website: snapdeal.com

I order htc desire 526g+ on 1st june and received the same at 2 june vide order no [protected], and paid rs 7450 in cash. But phone speaker is not working so i replace the order at 9th june and order confirm by company at 10 june suborder id is [protected] and estimated time for deliver was 11th june to 13th june but till now i am not received my order... And company current status is that customer is not available at address and we will try to you within 48 hours.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 16, 2016

Verified Support

Dear tokas,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Bangalore Rural, Karnataka

Website: Snapdeal.com

Od [protected]
Ordered june 2nd

Hi my name is Aahil.
I had ordered an iphone 6s rose gold from snapdeal on 2nd of june when i got the delivery and opened the box i found lava phone in the box instead of iphone 6s. I called customer care and filed a complaint against it. The product got picked up by gojavas courier. And in the app it shows that the the refund has been initiated on 10th of june but still i haven't received my refund. And whenever i call on ÷[protected] there is no option to talk with customer service representative. Please its a very big amount for me it took 6 months for me to collect 47000 rs please refund. Thank you

+1 photos

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 16, 2016

Verified Support

Dear Aahil110,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

A

Aahil110

from Mumbai, Maharashtra

Jun 16, 2016

Thank you very very much Consumer Complaints india im really happy that my reqrequest has been forwarded to snapdeal.com. And snapdeal responded so soon. Thank you

A

Aahil110

from Mumbai, Maharashtra

Jun 16, 2016

Order Details:

Order ID:[protected]
Suborder id:[protected]
Placed on 2nd june

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 16, 2016

Verified Support

Dear Aahil110,

We have taken a note of your concern and will get back to you shortly.

Regards,
Team Snapdeal

A

Aahil110

from Mumbai, Maharashtra

Jun 16, 2016

Just now a got a call from snapdeal saying that my refund request has not passed in the internal so my refund has been rejected. Is this a joke or what?? I paid 47000 rs for lava phone and that too i have returned back thought of i will be getting back my refund but no snapdeal rejected my refund when i asked the reason they are not answering they are just saying that refund request has not passed the internal. What rubbish is this?? When i called them in the afternoon they said it will be initiated by today or tomorrow and now suddenly i got a call from them saying the refund has been rejected due to no reason. Im gonna take it to the consumer court. Snapdeal cheated me

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 17, 2016

Verified Support

Dear Aahil110,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

A

Aahil110

from Mumbai, Maharashtra

Jun 17, 2016

How long i need to wait??

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 18, 2016

Verified Support

Dear Aahil110,

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal

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Address: Fazilka, Punjab, 152123

Website: snapdeal.com

I purchage black rice for its high antioxidents properties for health purpose
althou its cost is more high for specily child members but we find artificial removeable colors as we knows about harmfull side effects of artificial colors in food, as it creats many types of health complication its also bad for online markeeting compnies if they cannot provide high qulity products to their online customers and they prefer to purchage product physically

+2 photos

Snapdeal.com customer support has been notified about the posted complaint.

Jun 16, 2016

Updated by seninder Black rice [naturally yours] order id is [protected] date-29 may 2016

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 16, 2016

Verified Support

Dear seninder,

Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 17, 2016

Verified Support

Dear seninder,

Thanks for sharing the requisite details. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Meerut, Uttar Pradesh, 250110

Mene donex bag pack purchase kia tha snapdeal se vo mjhe pasand nahi aya mne use return kar dia bad main snapdeal mera balance freecharge main provide kar dia mjhe mera balance mere bank account main chahiye tha is liye maine customer excutive se bat ki lkin koe response nahi mila kum se kum 20 bar se bhi zyda complaint kar chuka hu lkin yahi bola jata hai sir apka balance 24 hours main transfer kar dia jaega is trah kum se kum 20 se bhi zyda bar bol dia lekin koe action nahi hai bewakoof bna rahe hain ...

Aug 7, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 16, 2016

Verified Support

Dear mohd.abid,

Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 23, 2016

Verified Support

Dear mohd.abid,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Jaipur, Rajasthan, 302020

Website: www.snapdeal.com

I booked acer laptop on 5 june 2016, i received item on 8 june. I don't like and returned on next day of receiving. I have claim for my refund amount, but still it is showing in progress. I have not received my money back. Please check it. My snapdeal order id is [protected], placed on 05 jun, 2016. I have registered my complaint in snapdeal no. Is 25021514

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 16, 2016

Verified Support

Dear Naresh682,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Darjeeling, West Bengal, 734403

I ordered lucky mojo tv 54 inch order id: [protected] for rs. 34, 999, when i received the order receipt was for rs35, 999 which i paid. When i opened the tv it had only 50inch tv with wrong model number. I called them more then 50 times, brother in law also called from canada several times wasting his money for the phone call but till today nothing has been resolved. My town is called kurseong, dist darjeeling. They first told me to send the tv through courier, i went to ask few courier services like blue dart, dtdc, first flight, post office etc but none of them were willing to take that. I called another town named siliguri they said might take more then rs 10000 to send back the tv. So then i called snap deal again to inform that i cannot send it because dont have the money to send it back and to go to another town it will cost me rs[protected] to take a reseved taxi. Again my bother in law called from canada and explained about it. They said will arrange a pick up its been more then two weeks no one has come. I am not able to go to work cause i thought they might pick it up anyday. I want[protected] of compensation for the harrasment they have caused to me as i will not be paid for the day i didnt go to work and my brother in law has also spend money by calling them. I have ordered so many items from snapdeal till now but will buy nothing in future. The attached picture explains everything the receipt showing 35, 999 but website showing 34, 999 and the tv 50inch.
They called asked for 48 hours, i cant understand how long is 48 hours for Snapdeal.I have purchased so many products from them, and all my friends and family members are going to stop using them in future
Issue still not Resolved after hearing back from them so many times and still waiting forever

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 16, 2016

Verified Support

Dear sanjalika,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

S

sanjalika

Jun 16, 2016

This i am hearing through you for a month over the phone, i am wasting my money and time from Canada to call you and you guys are just taking it easily.Anyway my papers are ready with the lawyer and he will send you a notice soon for the case filed against you.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 17, 2016

Verified Support

Dear sanjalika,

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal

S

sanjalika

Jun 17, 2016

Yes they have called me thousand tiimes and asking for time.Why dont you refund my money and take your crap out of my house.Disgusting and horrible customer service.

S

sanjalika

Jun 17, 2016

Hi sanjalika chettri
We require the AWB/Tracking number for your Lucky Mojo LM-4300C50 137 cm (54) Smart HD Ready (HDR) LED Television
Please share the AWB/Tracking number mentioned on your courier receipt within next 24 hours. We will initiate a refund/replacement for your item as soon as your item reaches our warehouse.

If you require any further assistance, we'd be glad to help you.

*Please ignore if you already had shared the AWB/Tracking number.
Order ID: [protected] Reference number: 24192623
I DONT UNDERSTAND WHY I AM STILL GETTING 1000 EMAIL ASKING ABOUT THE TRACKING NUMBER WHEN I HAVE CLEARLY EXPLAINED IN ENGLISH AND HINDI THAT I AM NOT GOING TO SHIP YOUR TV AS THE COURIER ARE NOT WILLING TO TAKE IT. DO YOUR REPRESENTATIVE UNDERSTANDS ENGLISH OR HINDI IF NOT KICK THEM OUT OF YOUR FACILITY

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 18, 2016

Verified Support

Dear sanjalika,

Apologies for the delay. Our team is working on this concern; we will get in touch once we have further updates on the same.

Regards,
Team Snapdeal

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