Snapdeal.com Complaints & Reviews

My Order ID: [protected]

Dear Concern, at the outset of all possible thing doing, here i would like to share all details for how these people are playing with us and making fool us.

I have order iball prince 2 (white) from snap deal, i have received the product as per my order, i found that defected producted received, for the same i have raised the complaint with there customer care team, customer care asked me to refund the money, as they are unable to do return pickup from me and not refund the money, this took me some weeks to get resoled...again and again but no resolution given. only making fool by different different person same statement.

Micromax 50c3600 fhd / 50c5220fhd 127 cm (50) full hd led television with 1 + 2 year extended warranty are required t…

Your neft details for micromax 50c3600 fhd / 50c5220fhd 127 cm (50) full hd led television with 1 + 2 year extended warranty are
Required to initiate refund

Dear customer your bank neft details are required to initiate a refund for yo...
P bhanu chandra rao apr 19
To help
Account number [protected]
Account
Holder's name mr.
Md tanweer alam
Ifsc
Code cbin0282028
On tue, apr 19, 2016 at 11:37 am, [protected]@snapdeal.com wrote:
Dear customer
Your bank neft details are required to initiate a refund for your micromax
50c3600 fhd / 50c5220fhd 127 cm (50) full hd led television with 1 + 2
Year extended warranty
We will initiate a refund as soon as we receive your details. It will be credited to your
Account within 4 business days after that. Please reply to this email with the following
Details:
Account
Number
Account
Holder's name (As mentioned in your bank account)
Ifsc
Code mentioned on your bank cheques
Order id: [protected] reference no: 20995483
Placed on: thu, 10 mar, 2016 issued on: thu, 17 mar, 2016
Thank you,
Team snapdeal
Returns and replacements are simple with our
7 day
Easy returns policy

This prose i am try last 3 month but i am not refund my amount in my account

We have ordered a mufti jeasn and t-shirt on 16 may 2016 and made the payment online but on delivery received a different product a shirt and a faded t-shirt. So, i returned back the product and asked for refund. Total refund amount 1747. Repeatedly calling them since 28 may 2016 till date i. E. 13 july 2016. They are giving false commitment since that day. Every i call on snap deal customer support. Altogether i speak to different person. They all giving fake commitments wait for 24 hours etc. Etc. Every time i call and i was given same commitment to wait 24 hours more. I have also spoken to their supervisors. Still nothing is being done.

I bought a pair of shoe from snapdeal.com with order no: [protected]. on cost of Rs. 999/- on 13th of May 2016 from Snapdeal.com and product was not fit to my size I had filed the return request within stipulate period 7 days the company promised me to pick the product in 1-2 working days. After waiting on their response I then I received an email from the company that the areas is out of their picking process they asked me to ship the product by self-ship mode I have returned the product on 28th /05/ 2016 via National Speed post Service http://indiapost.gov.in/ with wide Speed post number EE[protected]IN. the idem is delivered to the aforementioned address. But company is not refunding the principle amount even after many requests. Therefore please look into the dispute and resolve the problem.
Thanking You.
S Kumar

Dear Snapdeal Team,

I have purchased OnePower Ace White Rapid Power 10400 mAh Dual USB Power Bank on 16th May'15 within One month the product was defective..and its not working and i have severally follow up with Snap deal team but no body has bothered about my complained.. Please take defective product and refund my money in my account asap otherwise i will go for legal. Please attend my call immediately ..

Regards.
Prakash Chandra Rout
[protected]

I ordered prayer mat in green color then I got royal blue I had replaced the order but I again I got brown color I mean this is not done it's disgusting I want my reolacement order in 2days any how ! Its a warning !its high time now...
Because anyways ramzan has started and already for 1 replwcment 7 days have been wasted so as soon as possible I want green mat .

My product has been delivered as 28/04/2016 but it is wrong product in colour and it is faulty. I complain daily to date of 28. My order id is [protected] pravesh kumar my no. Is [protected] please accept my request and take proper action. My product has been delivered as 28/04/2016 but it is wrong product in colour and it is faulty. I complain daily to date of 28. My order id is [protected] pravesh kumar my no. Is [protected] please accept my request and take proper action.

The product which is delivered to me is a fake product .the headphone is in warranty but the retailer is approaching that it is a fake product and ask to go for sony service center they too conformed that the product is duplicate, when contacted to the snapdeal customer care they assured and bluffed that the product will be replaced or refund within a week but yet not replaced.

I am purchased a epson t60 photo printer from snapdeal, seller - national computech, 103/2 s. P road, behind sharda talkies
City: bangalore / state karnataka
Pin 560002
Company's vat tin : [protected]
Company's cst no. : [protected],
Invoice number :0367b7/15-16/12719 invoice date :19-mar-2016, i am received this item on 2nd april, 2016, when i open, this item is disputed then i claim to return on 5th april, 2016, they are ignore my request. Order id: [protected] reference no: 21798479
Placed on: issued on: tue, 5 apr, 2016

My order id : [protected]
As, I want to return my product, i submitted the return request two days ago[protected] still your team hasnt responded me.

I bought a window AC (delivered on 9-6-16) but the problem is i cant fix it in the given space because the back space required isnt available. The AC's length is 29" and the space available in the back side is 29.5" beyond that my nighbours wall is present there so we couldnt fix it, i werent aware about the length sorry for the inconvience caused. So i request you to take return of my product.

Have ordered dish tv hd+ on 10th may2016 from snapdeal order id - [protected]. Activation code delivered on 12th may 2016 not the product.
But dealer denied to deliver and install it on 13th may 2016 and the same told to snapdeal aslo. When i call for refund to snapdeal they told me that snapdeal will install for me and till 25th may 2016 on daily calling to snapdeal, snapdeal made me fool that within 24hrs installation will be done with their own personal guarantee. This answers i was getting from snapdeal till today 10th june 2016.
On 25th 2016 i forcefully putted refund but on daily calling followup till date no refund and not even response from snapdeal.
Their seniors are very hard working that they even attends call of dis-satisfied customers till we shout on them. For this i have putted mails to [protected]@snapdeal.com but very great service that snapdeal even dont bother about customer and they says that customer satisfaction is priority under any circumstances. Very third class service from snapdeal that they dont deliver the product on time and never gives refund also. Also customers calls are irritating to snapdeal that they even dont care about it and dont give response to customers also. Snapdeal got money then why customer required customers are working for snapdeal to give money to snapdeal without any complaints. Very 3rd class service and how can we trust on snapdeal. From one month i dont get product and my money refund. With no response from snapdeal and wasted my money for daily calling followup to snapdeal total loss of 2200rs (1199rs of product + 1000rs of std calls to snapdeal customer care) for dealing with snapdeal with no product and lot to unstable mental and frustrated feelings for dealing with snap deal
Un-trustable site.

Tejas kulkarni
[protected]

Suborder id: [protected] (Lakme enrich satins) (213/-rs)
Suborder id: [protected] (Elle 18) (140/- rs)
Suborder id: [protected] (Lakme absolute matte) (560/- rs)

I placed these products on 22nd may from snapdeal.. Under order id: [protected] (5 items), for 1 product i got refund, for the 2nd one they did not accept return, and for these 2 suborders i returned the products & for the 3rd suborder i did not got the product delivered but on their side it is mentioned delivered, i call them on that day itself when it was not delivered but they did nothing for the complaint, did not refunded my money in freecharge account & for the 1st two suborders they mentioned that the products did not qualify the quality check, i forwarded the mails 50 times for the refund but they did not replied nor i received any call regarding the issue, there was 2 products from lakme enrich satins one was qualified for the quality check and 2nd was failed, i got the products from snapdeal, how it can fail its own products.. And for the 2nd suborder elle 18 it was broken i send them the pics of the product which i received from snapdeal but after return they mentioned that it did not qualify the quality check, how it did not qualify the check i send the pics of the faulty products but they are making excuses because they are not in mood of refunding my money..

Even they are not refunding my money for the product which was not delivered, suborder id: [protected] (Lakme absolute matte).. I got callback after 2 days of the complaint and there executive told me that i will get my money because the product by there mistake has been sent to some other place and i will get the refund or the product which was not delivered to me by there end.. But after this also they did not refunded the money to me.. On the carton of the product invoice 2 names were mentioned but i only got 1 product inside (Lakme p158)..

Snapdeal is fooling its customer, they send the faulty products or the products are different from the website... Earlier they were sending good products but from last 6 months they are sending many of the faulty products..

They gave me callback yesterday that they are not going to refund my money back & in future they will not entertain my complain/request for any of the products, (Maybe because i complaint about snapdeal on social media)

Even i sent them the pic of the broken product (Suborder-[protected] elle-18 (140/-rs) which i ordered from snapdeal even though they denied to give me refund for that after getting the pics & failed the quality check without reason, even i ask them the reason for the failed quality check but they were not able to answer. On my snapdeal's account under the order its clearly mention that quality check failed and products will be send back to you, i asked to send back the products but they denied for this also neither they told me the reason for failed quality check. I am really disappointed by snapdeal customer service.

Kindly do the needful..

Total amount pending for refund - 213, 560, 140 = 913

I have order intex speaker order Id is [protected] while I received the incomplete package.parts are missing in that like remote and audio cable
I put request on the same day to replace the speaker and courier it . now the status is showing that quality check is failed and will be send back to me .what is this I dont need the item now and please refund me the hole amount including my courier charge ... Return req is 24703710 courier slip is attached .

Hi sir/mam,
I was purchased a phone (Nokia 105 (Microsoft), single sim with imei: [protected]) on 25 november 2015 from online shopping site 'snap deal'. Since i was facing problem with this handset regarding battery backup, voice breaking problem, connectivity problem and suddenly without pressing any button on keypad torch light turns on.

Sometime, i ignored this problem. But problem still remains. After this scenario first i checked with microsoft whether handset genuine or faked. Microsoft customer care confirmed me that the handset is not genuine and they responded me as quoted below:
“in response to your email and as per your telephonic conversation with one of our concern team i would like to inform you that your device is not genuine. Hence, you need to contact to the dealer in order to get the issue resolve.
In response to your email, i would like to update you that device 105 dual sim is a device which is non repairable device and it can only be replaced by contacting the same dealer from where you have purchased the device.”

After microsoft’s suggestion i contact snap deal over the phone as well email (First week of february 2016). Snap deal accepted the handset was faked and they agree to pickup the handset & refund the amount to me. But problem was from my side that i was lost the packet/packaging of handset. Snap deal told me that they can’t pick the fake phone without original brand packaging box. I told them where are you and your principles/standards/norms that time when you sold me fake phone (Also, i told them what is the use of this fake phone now, so what is use of packet) etc. Then they agree to pickup and refund after many debates. But they never send pickup guys to pick the handset. More than 20 times i call them and approx. Same times i email them. Never they denied to pickup the handset over the call but till yet handset is with me, they didn’t pick the phone (Snap deal cc not replied most of times to my emails).

The handset cost was inr1199. And i think i almost call (Inr1200) to snap deal customer care in this regard.

So, i’d like to request to pay your kind attention in this regard for positive solution.
I have all the conversations emails with snap deal. But you’re accepting only. Png and. Jpg format files, it’s difficult to send all the mails. So, i’m sending you few email conversations to you. If needed all the emails then i’ll send you all the email pdf’s separately over the email.
Also attaching snap deal invoice and handset photos for your easy reference.

Regards
Brijesh jha

Please provide us proper retail invoice against order no. [protected] for mobile lava iris x8 .there is not mention imei nos means i am not able to avail waranty period service there is some hanged problem in it. so please resolve this issue as soon as possible.
When i am going to mahipalpur lava service center they said that this is not in warranty period. whenever its retail invoice date is 18 jan 2016 and brand warranty is 6 months on invoice but in service center says we cannot avail service warranty because on invoice imei no is not mentioned. how can i proved that this invoice is same model no phone. pls resolve it.

Daer sir
I have purchase a currency countig machine by snapseal
Purchasing date /invoice date 22/04/2016
Customer code 10006294
Description :- currency counting machine m/c px-5388mg
Erial no.21963/zic[protected]/0064
Item code 21963
Dear sir this machine is working properly but last two days have not work.
He is not pick up the currency and not give the result for counting
O sir pls check and solve the problem

I got a mail from snap deal related to fitness accessories offers in which a hot slimmer belt with 69rs price was listed. I opened it it showes price 57 rs. I added it in my cart with knife which cost 9 rs. The total amount with shipping charges was 57+65+9=131 bt within few minuts when I open my cart to order it shows the price which is 161 excluding shipping charges. when I ask for help they are not even replying and say we tried to contact you but we can't reach you give your other contact number and all.after 7 days they contact me today and the lady from customer support say why you have only problems our any customers don't have such issues. And she also said that sallers can change price any time. I can understand but within 15 to 20 minuts how they can change price?

Order no [protected] Ambrane 13000mah power bank.
its been more than 1 month m doing follow up for my courier refund of Rs.660. slips mailed many times, calling daily to Cust care but getting fake commitments that will get the money in my freecharge accounts but not received.
received product amount by not courier amount. Snapdeal no is chargeable, while transferring calls to senior, call is being kept on hold for more than 15 mins but no one comes on call to speak. All exec n backend team gives fake commitments from the past 1 month. Harassed mentally me a lot.

They do not have a customer care number. Only automated mails are replying. But no efforts to solve a problem. Dumb website.
The delivery team is so reckless. They don't bother to deliver the product. My delivery was cancelled by them and they didn't even bother to confirm. I order a product for which there's delivery charge, delivery being so reckless! Sick of these kinda behavior by e-commerce sites. I need them to resolve my issue but no contact numbers! Great!

I ordered a perfume (Order no -[protected]) and as it was undelivered so refund was initiated but till date it didn't reflected in my card. I complained like so many times and each time complain was registered but i never got a call from their customer support which was supposed to be with in 24 hr each time.
Someone suggest some way to get back my money.