Snapdeal.com Complaints & Reviews

Dear sir/madam,

Somebody ordered an item from my account, and it was received at my home when i was not at home, i already called your customer care number, they ask me to returned the product within 24 hr but it did not,
Item code-db5885242,
Order no.-[protected],
Address-c-12/336, first floor, yamuna vihar, delhi-110053,
Mob-[protected]

Hi there,

Kindly don't send the product through xpressbees. This is worst logistic company in hyderabad. As i have reviewed about the company and faced the same problem two times.

The courier man never attempt to deliver the item, instead they said that the customer was not available while the customer is waiting at home and have his/her phone switched on.

Please follow up with the customer incase of failure delivery.

Thanks

I order the pen drive and received memory card and i tried to replace it with my phone i got no option for wrong item delivered, i went on with damaged option and the next day a man from snap deal came and i asked him to replace he said it cant be replaced cause i choose the wrong option and requested me to apply again for replacement and now i am unable to replace it as the site shows pick-up failed and no option for replacement and when i called customer care they said contact on [protected] and we will contact you soon a we get more information and says we updated your page now you can apply again for replacement but it is not shown at website or mobile app and when i again called them the customer care is very unhelpful and annoying requesting again and again to call on [protected] and the number says unable to replace due to technical problem..

Please help me.
snapdeal told me to give me my refund but now they are refusing without any reason.
i want to know the reason for not getting my refund as well as product back
.
i want to talk to the supervisor of the snapdeal about this, ..
if this does not gets cleared i want snapdeal to call me within today to talk about it.
my email id of snapdeal account is [protected]@gmail.com
the product was iphone 5s

[protected]

this is my order number!

i am really frustated with the services i've received from your stupid company i have raised a complaint against this item and no one seems to help get someone from the management to phone me your ceo also seems to be not interested a bull and a useless company.

Snapdeal told me to go to a service centre in Agra I went there and they seem also not to help me they said they cannot give the doa letter and the item needs to be repaired and for this they will send the item to Banglore and it might take 2-3 months for the item to come to me again else they said go and get it repaired in Delhi this is a so annoying I am going here and there and no one seems to help if I call Snapdeal they have there script ready and they also say I'll ask someone from the relevant team to contact you and this rarely happens I've been asked to wait and go and there this is unacceptable moreover every time I have to call and pay your call charges I am really fuming and need compensation for this hassle get this resolved else I'll take legal actions I am not letting this go like this!!

Dear
I am unhappy by your service and product. I ordered one dumble for 2 kg but dumble weight is 1.8 kg and your last delivered date is 1 jun but i got dumble of 2nd jun, and then i decide to return my product then i got message that i am not able to receive product from your address, According to me if you are not able to return product at same address then why you are delivered at this address.
I have no time to courier this product at snap deal address.
Order no.--[protected]
complaint no.[protected]

I ordered xolo mobile in Snapdeal with order id : [protected]. I raised request for return pick on 22nd may 2016 with query no : 23946048. After some disy they sended service Engineer to home . he visited and given job sheet. I shared the job sheet to Snapdeal guys through mail on 28th may 2016. Still the issue is not solved and after that I contacted customer more than 10 times no one solved issue and they all are said copy paste dailagues but no one resolved issue. It's a faulty website with faulty custom care.

Even one of the supervisor given promise but he didn't solved the issue. Frustrating customer like a hell . if you ask for solution they are disconnected call. Today I called those guys and now they are saying service Engineer will visit your home. What's going wrong with this guys I don't know . I shared the job sheet still they are saying send service Engineer. Its reputation company or faulty company. I never face this type issue in my entire online shopping experience.

I ordered lucky mojo tv 54 inch order id: [protected] for rs. 34, 999, when i received the order receipt was for rs35, 999 which i paid. When i opened the tv it had only 50inch tv with wrong model number. I called them more then 50 times, brother in law also called from canada several times wasting his money for the phone call but till today nothing has been resolved. My town is called kurseong, dist darjeeling. They first told me to send the tv through courier, i went to ask few courier services like blue dart, dtdc, first flight, post office etc but none of them were willing to take that. I called another town named siliguri they said might take more then rs 10000 to send back the tv. So then i called snap deal again to inform that i cannot send it because dont have the money to send it back and to go to another town it will cost me rs[protected] to take a reseved taxi. Again my bother in law called from canada and explained about it. They said will arrange a pick up its been more then two weeks no one has come. I am not able to go to work cause i thought they might pick it up anyday. I want[protected] of compensation for the harrasment they have caused to me as i will not be paid for the day i didnt go to work and my brother in law has also spend money by calling them. I have ordered so many items from snapdeal till now but will buy nothing in future. The attached picture explains everything the receipt showing 35, 999 but website showing 34, 999 and the tv 50inch.

I had ordered 1saree (Kesar sarees green art crepe saree) from snapdeal. Order id [protected]. Placed on 24th may 2016. Price of the saree was 699 inr.

I had ordered another of the same saree (Kesar sarees green art crepe saree) from snapdeal in the morning of 28 th may 2016. Price of the saree was 595 inr. Order id [protected].

The first saree was delivered to me in the evening of 28 th june against cod of 699 inr. I did not like the fabric and asked for a refund of rs 699 through free charge or sd cash. Moreover i immediately cancelled the order that i placed on 28 th may morning for the same saree.

On first june one person from jv_express courier came to me to collect the saree worth rs 699. He gave me a refund receipt from snapdeal against which i gave then the saree. On 2 nd june the 2nd saree worth rs 595 came to be delivered which i returned immediately without paying as i had already cancelled the same through their app.

Since then i tried to call their ccu but facing a lot of money loss as there's a huge deduction for even the auto generated replies too.

Today (8 june 2016) a message has come to me from snapdeal that they have refunded rs 699 on my free charge account against the saree.

Now i want to know against which saree they have refunded this money? The one that i have not received at all? And of course there's a message from their side clearly stating that they could not deliver the saree as i have already cancelled it.

I want a refund of rs 699 which is actually the amount that i paid for the saree. And also some explanation for the monetary harassment.
Thanks
Ananya mukhopadhyay

Order id: [protected] has been placed on: 07 jun, 2016. My order has been cancelled on 8th june. But i didn't get the refund of 413 rps. Which was paid by net banking. Such a fraudulent act. This is how you people are looting customers. Refund my money as soon as possible. And i'll refrain myself to shop with snapdeal.com next time onwards, and will tell other's too.

Horrible experience and their team is full of dumb people, since 10 days i am requesting them to send me invoice with correct serial number. They sent me invoice of printer with serial no. "gopal" snapdeal fulfilled product, probably there team was having fun with the buyer and sent invoice with serial number of someones name, now they are working on this issue since 10 days, asked me to send serial no. Images of printer, now they asked me for product shipping label (On upper packing polythene), that i throw away, they enjoy harassing the buyer, will never buy from them again. Order id: [protected]

I ordered 32 lg tv. Phone number [protected] order number [protected] so got installation appointment on

Got it! Request for television installation is confirmed for 06jun, 1pm-4pm. 247around india's 1st multibrand appliance care & snapdeal partner. [protected]
And today is 8/06/2016 no one came yet also the tv come it self flexible wall mount it shows on tv side or you can see any where and now they asking 2800 for that it's so stupid.
So if any body buying any electronic product form snapdeal please do not buy. Still waiting also call customer care got next appointment still waiting wasting my time one one show up.. So do not buy no value for customer service!!!

I placed an order on Snapdeal on 25th May 2016 .Order no [protected].
First the delivery date was 28 May, then it got changed to 4th June and then to 10th June.
Moreover I did not get any information about order delayed.
Whenever I called then only I got some info.
Snapdeal team did not bother to inform also. Finally they cancelled order on 7th June saying courier lost.
What about they blocked my money and time for more than 10 days. I could have got the order from some other site.
When I asked them if they will return my shipping charge also. No reply coming from them.
Very poor customer service.
I think in such cases these online sites should provide penalty also.

Hello sir,
I bought a mobile phone of samsung b310e at a price rs 1829 according to the snapdeal price but when i opened that product after delivering, i found mrp of this product is only 1760 (Including tax) as mention on mobile box. Regarding this, i have complaint two times in snapdeal company through customer care but they did not gave any response.

Product description;
Name of product: samsung guru b310e
Ordering date: 31 may 2016
Hipping date: 3 june 2016
Order no.: [protected]
Item code: jc1308287
Suborder no.: [protected]
Imei no.: [protected]

I'm forced to post the same comment again, because there wasn't any action by snapdeal to resolve the issue.
I ordered a vans era sneaker.
Order i'd - [protected] on 13 may on cod. The mrp was 2999, but i got it for 1508. So, i thought of buying the shoe here instead of flipkart, as it was proving to be a better deal. But when i received the parcel on 21 may, it turned out to be empty box, i immediately raised a complaint in snapdeal, they called me and said the problem will get resolved in 24 hours, next day, i called them again but said it will take 48 hours, i called them 5 days later, they asked me to wait after that there was no way to raise complaint, magically the option was vanished. No luck in contacting them from my side. Now it has been more than a month. I'm tired of waiting and wasting my time. I just want my money back asap. And now, i completely lost faith in snapdeal and your customer service sucks.
My email is - maroof. [protected]@gmail.com
My phone number - [protected].

I was required a charger for our apple phone I placed an order in snap deal then it come after 10 days I was used after few days it was not working I tried to return my order they didn't taken back because they need delivered cotton box.
I purchased many products in snap deal but in this order I got very bad experience I stopped to place order in snap deal I would like share my bad experience with my friends thank you.

Case ID: 05565031 for this i have recieved wrong return and snapdeal has charged reverse merchant cut and pealty for this,
ID:[protected] i have not recieved reimbrusment for this yet
ID:[protected] for this i should get reimbrusment and penalty reverse but i have received merchant cut and reimbrusment not done
ID: 05637102
ID: 05608994
there are many more issue which are not being repling by sellers help and here as well i am just getting mesgs to wait, how many months should i wait for my money ?

Hello sir,

I'm krishnendra pratap singh, a regular customer of snapdeal. Here i'm facing some problem related to my order. I'm sending this mail to your because i'm unable to get any positive solution from your customer care team members.

I had ordered "micromax canvas spark 3" in flash sale on 2nd june, 2016 at 12.00 pm. After placing the order, i received an order receiving confirmation mail that you can see in the "snapshot 1" attached in this mail.

After getting the above mail, i waited more than 24 hours but didn't get any confirmation mail regarding the status of my order. So i contacted snapdeal customer care @ [protected] and your executive asked me to send all snapshots (Order thanks page and order receiving confirmation mail) to [protected]@snapdeal.com and told me to provide a solution within 48 hours. For your information, my reference number is 24464248.

After lapse of 48 hours, i again called snapdeal customer care to know the status of my order/query but i was shocked to know that my query was not still resolved. Your customer care executive (Simran jeet kaur) told me "don't worry sir, i'm forwarding an alert message to our technical team to provide you solution on urgent basis." she also told me i personally will handle your query and will drop a solution mail soon.

After waiting 4-5 hours, i again called snapdeal customer care and this time, my call was picked by shikha. She told me that "your query is still in queue and we will provide the best solution within 1 or 2 hours". When i explained her conversation between me and simran and requested her to transfer my call to simran, she (Shikha) told me "i'm unable to transfer your call to simran" and then repeated the same words as simran ("don't worry sir, i'm forwarding an alert message to our technical team to provide you solution on urgent basis").

After waiting more than two hours, i again contacted snapdeal customer care and this time, my call was picked by vaibhav. He crossed all the limits of support and assured me to provide solution within half an hour. He told me "our technical team will contact you within half an hour and provide you the best solution". But i didn't get any solution this time too (As i was expecting from snapdeal from the beginning).

As you can see, how frustrated i'm with your support. Here are some questions to which i want answers from your end:

1. After 48 hours, why i didn't get any solution mail from your end?
2. Why your all customer care executive misguide customers? Are customers not important to you?
3. Is there no management team behind your customer care team to check whether proper solutions are being provide to customers or not?
4. How much i still need to wait to get final solution to my problem?
5. Is this not your responsibility to update customer regarding the status of his query? Why always does customer need to call you?

I think that’s enough to explain my problem and hope, you'll personally look into the matter and provide me the best solution as soon as possible.

And if you want any other support from my end, please let me know.

Waiting for your response,
Krishnendra pratap singh.

Dear sir / madam,
I have raised a request in snapdeal for 2 spykar jeans in november 2015. When i enquired about the status of the product, the delivery boy had already retured the product to the company saying the customer was not interested for this, even when i didn't receive any call or msg from them about the product delivery, also they had initiated the refund from their side, which was not deposited to my bank account

After that i again enquired about the product refund they are only asking from bank statement, which i had provided them several times, and now they are not responding to any of my mails.

Request your help in getting my refund as it is pending from november 2015 to till date.

Regards,
Piyush hole.

Dear sir,
I have placed order of “snaptic flip cover for xiaomi redmi note 3 – golden” order id: [protected]; placed on 13 may, 2016. @ rs 285/= (Paid sbi internet banking).

I received wrong item on dated 23.05.2016 through indian speed post and that item was not as per my order given to you, the item was “flip cover 5.0 inches note 3 lite”, immediately i have informed to help center for replacement/ refund & contact to customer care for refund. A gentle man (Help center) suggested me please dispatch item for refund, you will get your refund within 2 days simultaneously i have got sms from snapdeal that “we are unable to pickup item because your pin code is not serviceable; arrange to dispatch item through any indian courier”.

I have dispatched wrong item (Crp[protected] through indian speed post on 24.05.2016 reference no. “ee[protected]in” (The same receipt has already sent to your help center).

I want to contact your help center many time but nobody call me till date for this problem, i have mailed to your help center 11 time but no response till now references given below :-
23984802 on 23.05.2016;
24189819 on 27.05.2016;
24269509 on 29.05.2016;
24269561 on 29.05.2016;
24289230 on 30.05.2016;
24293546 on 30.05.2016;
24342470 on 30.05.2016;
24469398 on 03.06.2016;
24497367 on 04.06.2016;
24497133 on 04.06.2016;
24581684 on 06.06.2016;
And called to “[protected]” 02 times.
Sir really i am fade up to see snapdeal response, i am very old customer but i am sorry to say that my experience in this regards is so poor.

Again you are requested to please expedite this matter and refund.

Regards
[protected]@rediffmail.com
Mob no. [protected]