Snapdeal.com Complaints & Reviews

My order no. Is [protected] i order a aqua young intex amount 4269 /-
i was out of office but they request me for recieve the order imdt so i recive in imdt but they are not agree to open in front of him and without paymnet so so i did my full payment and they run there when i open the box i got a detol soap . I have call several time to costomer care but they are not reply me satisfied me . Excutive saying me that we forword tha vedio to police for enquary now i am helpless i did severl complain to coustomer care for call back a sinior manger but no call no reply pls i saying to all friend pls avoid it any quary pls call me [protected]

Hello
My name is uday. Regarding about my courier charges not refund by snapdeal.
Order id: [protected]
After so much time finally i received my refund from snapdeal for lg hbs 730 wireless bluetooth headset (Refund received on 17 may 2016). But till now i not get my courier charge refund. Already request for this but no one reply me. So i complaint about this. So request to snapdeal arrange my courier refund.

I purchased shoes of Nike for Rs 10994 but item delivered to me was not what I ordered in fact they send me the different old shoes the courier boy who delivered the item didn't returned it and when I tried to return it to the company the courier person denied to take the package back now even the customer care no. Is IVR oriented u can not talk to d executive and on website v can't even raise any complaints as it as only FAQ's
My order no. Is [protected]

The company is doing fraud

Never purchase anything from snapdeal they are cheating

I revived a lenovo k3 note on 25 th may through snap deal in which the home and back buttons were not working. Next day 26 th itself I raised request for return and refund. It is been 3 days and I have called the customer service 6-7 times. But there is no revert on request. Neither engineer call is arranged nor reverse pickup is initiated. I am leaving out of town today and this i had mentioned to the customer service person multiple times. Everytime got assurance that my ticket is escalated but so far no revert has come from the customer service. The return request ticket ID is 24111230. Request urgent intervention in this. I am really disappointed and frustrated with the customer service of snap deal.

Snapdeal a big fraud company buy from any other company but never from Snapdeal. I didn't got my cashback inspite I called 4 times to their customer care. My complaint ID is 23934639 all the times they promise for cashback and don't provide it. Shameless Snapdeal customer service. World worst customer service and online trading company, not trustworthy.

I have purchase a samsung 32 gb microsdhc memory card class 10 thats order id: [protected] (1 item) details
Placed on 31 jan, 2016 and it was delivered on 7 feb 2016.. When i got this memory card it was working properly.. Its seems to be a good memory card. But after using 4 month when format it first time its capacity gets reduce from 29.32 to 9.32gb... Thats means it is fake and debulicate memory card.. I need urgent help please do something.
My cantact no. [protected]
My email id rahulranjan. [protected]@gmail.com
Please cantact me

I had ordered bluetooth headphone but i returned it back to the company through courier service to the company warehouse in bhiwandi, mumbai. After returning the product the status of the order is still 'arranging for pickup'. 3 weeks have been passed since i have returned my product still i have not received my money back. I had returned with all original packings along with required documents. Then why it is taking so long get my money. I am tired of sending mails to the company. This was not expected from snapedeal. You may loose your costumers if do this. Please return my money back.
Order id: [protected]

I have referred to my two friends on snapdeal, their ids are [protected]@gmail.com and [protected]@gmail.com. My id on snapdeal is ae.[protected]@gmail.com
According to refer and earn program on the snapdeal site, we both should get the 100 rupees as cash-back. Referring and referred both should get the 100 rupees cashback. They made purchase about 35 days back.
But the cash-back time is 10 days after the delivery. I have logged the complaint on 4th of may with the complaint reference no. 23096669. But my problem is not solved yet.
I have many times mailed and called.
Calling is not free of charge, it is paid. And i have called about 10 times in which every time it charges cost about 20 to 25 rupees.
And countless of my precious time that i have spent on these callings.
They said many times that their representative would call to me but they did not do yet on the issue. They every time say 24 to 48 hours would take to resolve the issue but till now it has not resolved.
I want my issue to be resolved as soon as possible.

I purchased 4 in 1 bentag sewing machine on[protected]Order id - [protected]) from snapdeal. The machine was not working properly due to which i send it back to snapdeal on[protected]. According to the terms and conditions of snapdeal they were liable to refund my cash back through free recharge account or my bank account. But they still not refunded my money. I also provide my account number for easy payment.In addition to this i also called them about 10 to 15 times. But they did not respond to my complaint for my refund of rs 1077/-.
Therefore you are requested to take strict action against them. So that no other person should be cheated.

I had ordered fitrist smartband from snapdeal on 13th May and it was suppose to deliver by 16th to 18th May.. By seeing the order status i got to know this will get delay and I started calling snapdeal customer care from 15th itself..
They were simply promising that this will deliver by 16th or 18th, just to disconnect the call and they use to say we will call you back and disconnect.. but no call back or no email communication..
on 18th suddenly delivery date got changed from 16th-18th to 21st to 24th.. I was shocked by seeing this and called support team many times. Approximately I had raised 14 tickets to support team and spoke to the manager Mr. Vishnu..
But no use, all are just use to say we will call back and let you know the status and no calls, no information..

Finally somehow received my courier on 23rd..

SNAPDEAL CUSTOMER SUPPORT IS WORST THAT I HAVE EVER SEEN!!!

I was go to samsung service centre for battery warranty but he say that battary not original so we have not entertained. What do to. Under warranty.

I am purchase a samsung galaxy s duos s7562 original battery 1500 mah eb425161lucinu order no. [protected] su order no. [protected]. I am received this against invoice no. S20787/15-16/4443 dt 18.12.2015 supplied by mansi associate (Gwalior). My samsung galaxy sduos battery has swallowed. I want to replace my battery because its in warranty period. Battery fast down.

Hi ordered a product from snapdeal and paid itself at the time of order. But these people are sending messages that today your product ll be delivered be ready to pick up but they are doing the delivery and making me sit whole day . When i call them they say thay sir you dont have any other option you have to wait for it. I have wriitten letter to kunal bahl for this lets see what action does he takes or else i am going to take some legal action for making me waste my time like this. This is third time i have been treated like this by this company.

I ordered endura mass chocolate flavour on 21st may 2016, but iam waiting to receiving the order but the order till now i didnot receive the product. And i got the message from your side that you are not available to receive the product.

What is this type of creating wrong words, with out not contacting me, and i was given my mobile number also clearly in the delivery address.
Order id: [protected], placed on 21 may, 2016.
Mobile number: [protected].

I replaced a pair of shoes 45-50 day ago. I have a return slip from courier service. I talk to snapdeal cus. Care no. 3-4 times for my refund payment. But all snapdeal excicutive gave me fake commitment to return my payment. I am highly dissatisfied from snapdeal & so much harased from last 2 months. In the last i want to say I wanna my payment back.if it will not done. I will take more hard action..

This is regarding complaint number : 23709273 in the snapdeal.

Snapdeal worest customer service!!

I have purchased a moto e 2nd gen (8gb) a few months back and the mobile which we receive is not working properly, then we went to service center for servicing with the invoice they have given. There we have seen that the imei number there on the invoice and on the bill are not matching. So service center people didn't took the mobile for service.

I have reached to snapdeal customer care to rectify this invoice and to generate a new bill. I am following them from past 12 days they are not even answering properly. Every time we call them they will say with in 24hrs the day you call the issue will be rectified... Which will not happen.
They didn't even call back to us for issue resolution... Every time we have to call and check the status which is very pathetic.
No sla for issue resolution, no commitment, lot of communication gap with in the team and supervisor.
Worest customer service... Which we never expected from snapdeal.

Name - satyajit gawade
My contact no.- [protected]
My order no - [protected] lenovo a1000

Dear sir,
My product was delivered to me on 04/5/2016 and i have used my product and found that product is faulty some time. Touch is hard to use and after installing heavy 3 applications, mobile gets hang and switch off automatically and regarding this i have submitted complaint on 09/5/2016.
Your engineer visit my place 11/05/2016, check my product and he found that my product is faulty and he provide me job sheet and also he said me that another delivery boy will come and pick up this product but after that day no one is come and no one calls me for that. Why do you make fake commitment. After 11/05/2016, i have called your customer care many times but they also given me fake commitment that today delivery boy will come. When your today will come god knows..
I am your consumer since 1 year so you should not do this type of miss-happening with me.

Thanks & regards
Your valuable consumer
Satyajit gawade

Snapdeal,

I ordered this product on 24th april 2016 with estimated delivery date on 27th-29th may 2016.
As the product is not delivered on time to me, i requested for cancellation of this product on 3rd may 2016.

You replied me that you will be refunding to me only when you receive the product back to vendor.
Suddenly i got message from snapdeal on 16th may 2016, that product - order id: [protected] is delivered to me.

But i have not received any product - order id: [protected] to me. Regarding the same i raised complaint with snapdeal customer care on 16th may 2016.
Your customer care executive promised me that you will resolve this issue with in 48 hours, but till now i have not received any reply back from snapdeal.

Request you to arrange my refund back very soon.

Thanks,
Siva k mahendrakar
​[protected]

My product no. Was [protected] and it was nova nhs-800 straightener. It hasn't been reached till now. Coz the expected delivery date was 26th may 2016. That is today only. Still i am waiting for my product, when do i will get my product. And i need to pay for it rs.363.
O, please kindly inform to the noida customer care center of enquiring for the product because the product was dispatched on 22nd may 2016.

Mera product Maine Snapdeal me return diya tha wrong aya tha mere pass to Maine unhe 17th may ko product return diya tha 596Rs ka or mene unhe 596Rs cash diye the to Snapdeal walo ne mera refund nahi diya ab tak bus jabbhi unse contact karo to ye bolte hai ke kal tak ka wait kar liye refund a jyega per WO kal karte karte 10 din ho gye mene unhe apni bank detail bhi send ki thi refund ke liye plz sir help me

Sir, madam
I had order samsung mobile worth rs 51000 on 18th april2016, and made payment through credit card emi, i had cancelled the order on same day ie 18th april 2016
But the emi had reflected in my citi bank credit card statement generated on 15 th may. I had called snapdeal on 17th of my complaint no is 23746851. But no action is taken yet please help