Snapdeal.com Complaints & Reviews

Dear national consumer helpline,
My name is nimai meher. I am a victim of the harassment by snapdeal customer service. My order id is [protected] placed on 09 apr, 2016.

Let me explain the whole incident.

I placed order on 09 apr, 2016. Item was "ethnic india art solo 4 seater sheesham wood dining set with table".
At that time, the price was rs. 14999/- including delivery.

Delivery date was between 10th may 2016 to 14th may 2016. It was not delivered inspite of multiple calls between snapdeal and me. I raised the complaint for many times but there was no result. Finally on 14th may 2016, snapdeal called me and said that the product delivery date is delayed and it will be delivered between 16th may 2016 to 20th may 2016. The harassment did not stop here. Today i got a call from snapdeal saying that i have to cancel my order and place a new order. The cheating started here. Now, they have increased the price to rs. 19092/-. Dear national consumer helpline, this seems to be a well organized cheating process wherein snapdeal will nicely grab consumer's hard earned money.

I do not want any refund. I want the product with same price which i had ordered.

Also, please let me know weather i can send a reminder-cum-legal notice to snapdeal or not. If yes, please let me know the procedure. You can call me at[protected].


Thanks
Nimai meher

Website - www.snapdeal.com
Order id-[protected]
Product name - quickheal antivirus pro latest version
Order amount - rs 529
Date of placing order - 28th april
Mode of payment - credit card
Date of cancellation - 28th april
Request of money back to - bank account details given
Last date given for refund (Informed through email)- 6th may
Status shown on snapdeal account on 6th may - money successfully refunded
Account details since 28th april - no money refunded
Sir, i have called the snapdeal customer care 6 times. First time they informed me to upload a photo of my bank statement showing transactions from 28april to 6 may.
I have done that and called them 5 times after that. Everytime i am told that i will get a call back in 24 hours but there has been no response. The costumer care executive always forward my complaint to his/her senior, who doesnt not picks up the call when my call is forwarded to them. Please guide me what to do.

My Order ID is [protected] placed on 13.05.2016. we placed order of Blue Star 1.5 Ton 3 Star 3HW18VC1 Split air conditioner white & delivery was expected between 16th - 20th May 2016.

But today we received message from snapdeal that the order has been cancelled as the seller was unable to fulfill it.

How come the seller accepts order if he cant fulfill the same. They are using our money i.e. Rs. 34175/- from 13.05.2016 & it'll be credited to our A/c. within 4 business days from today i.e. till 23.05.2016 (being Sunday non working day). for ten days my fund got blocked & my planning of AC installation also failed due to these delays. we ordered AC to make summer season pleasant. But due to such responses it seems summer season will be more annoying.

Snapdeal must avoid such nasty things & stop harassing customers. Their Job ends by simply sending regret message but after effects (due to such last moment cancellation) are not as simple as sending messages.

Now who will bear the rise in price for the same model & finance cost for blocked funds. Also the delay is irreparable & cant be compensate in any manner.

I had ordered a product (Dress) around 8th of may and was informed that it would be delivered maximum on 17th of may, 2016. However there hasn't been any response and i need the product immediately as i have to attend a function. If i don't get it today it would be of no use. It is surprising that a company like snapdeal can act so unprofessionally.

Order number is [protected]

I would want my product asap.

Thanks

Mr. Kunal,

I never expected this kind of third class service from your snapdeal. I ordered jbl earphones on 30th april with order number [protected] and with sub order id [protected]. The same is delivered on 6th may 2016. Since i was not satisfied with your 3rd class service i placed return request on[protected]. If you have common sense.. Just let me know whether i placed return request within 7 days or did i exceeded the same?? I[censored] really have no idea.. Kindly ask 2 nd standard kid to explain him the number of gap days between 6th may and 8th may.

To my confimation, i called to chargable customer care number and one executive told that i have placed return request successfully and i was told that return delivery will be picked within 1 -2 working days. And the puckup was not done. I was frustrated. With repeated emails regarding issue.. The only response i get from your executives is i tried calling you and the same was not answered. I dont understand how people can be free to take calls all the time n repeatedly sending mails stating just emails about not answered but wiithout content.

I was continuously following up the same. And to my surprise, on 18th may i received a mail stating that sice 7 working days have been passed your return request was failed.

Now mr. Kunal, you please say me whose fault is this,?

Is this the customers fault?? In trusting for fake reviews of delivery which compares itself with flipkart and amazon, stating fastest delivery within 3.9 days which is good for nothing on your part??

I dont mind with your return pickup. I just can throw your useless product in dust bin. But i need my money!

In case if your company doesnt meet to that standard in providing pick up delivery.. Please open a charity account and share with customers. Ill be the happiest first one in depositing the delivery charges for pick up my delivery and please note including taxes.

Mr. Kunal, if you are not capable of handling such ecom service. I request you to kindly open a bangle store and sit in that!!

If you do not understand english. Refer to attached screen shots and if you still dint get anything in your brain call me on [protected].
Enuf of excuses and letme know my return request status

I received my book today.
Product details: order id: [protected]
Placed on: mon, 09 may, 2016
Ugc-csir net (Jrf & ls) chemical science paperback (English) 2014 book.
My complain is that page number 277-292 was damaged. Delivery boy was in hurry so cant open the book in front of him. Kindly cooperate.
Thanking you all
Raja ghosh
Department of chemistry
University of north bengal

Gritstones blue full sleeves basic polo t shirt

This is the first time i ordered something from clothing line from snapdeal.com.
I was shocked to see the quality of the t-shirt i purchased. It's old, colors are faded.
I can get a better t-shirt for rs 200 than this stuff. The product shown in the image is completely different from the product what i have received. Tags fell on the floor as i opened the packet. Not expected from company like snapdeal.com.
Kindly ban these merchants from your website as selling these products will hurt your image.

I want my money.

I ordered for ₹1000/- today I received my partial order and the person (mother) who took delivery had paid ₹1000/- to him. But the delivery was of ₹400/- only. He did not took signatures upon the delivery and went away.
Later when I checked I called him and asked him to return the amount but he refused. I want strict action against him and want my refund back.

I have returned a united colours of benetton jeans on 30th april and still on 17/5/2016 i am not getting my refund back inspite of complaining several times. The different reference no (System generated 23034144, 23720445, 23645469, 23501800, 23491401.. I have not recieved a single reply from snapdeal even after so many registered complains. Not a single executive can explain the reason of delay in refund, i think snapdeal is the most irresponsible company in online market.

This is second time snap deal sent the item through this courier ecomexpress

After several complaint against ecomexpress, still nothing has changed on snapdeal shipping partner, item ordered through snapdeal order id: [protected] awb[protected] not delivered with same story

Here is the status message i get every day
Morning-shipment sent for delivery
Evening - undelivered (Reason code : 219 - consignee not available)

Just wasting everyone's time, mr kunal bahl can you please take a call with this courier service

I have written to snapdeal including ceo several times about no change in their attitude, still sending products through ecomexpress

Googled ecomexpress found are millions of complain against this company i guess habitual offender. How come snap deal did not notice this or snap deal doesn’t care about customer feedback.
http://www.complaintboard.in/complaints-reviews/ecom-express-pvt-ltd-l304242. Html

Others if you wish please join me who has faced similar situation; let’s take on these fraud companies together

Hi, i ordered for ruchi houseware blue plastic 4 compartment square plate set on 4th may, 2016. I have received it on 11th may, 2016. Order id: [protected] upon opening the product i noticed, the color i was given is orange! At the same time, price written at the back of the product is rs.320, however, i was charged rs.499 for it. I asked for a replacement. Today (17th may, 2016) i received the replaced product and this time it is yellow! What kind of a service is this when you are actually robbing people of their money? It is still printed rs.320, whereas i was charged rs.499.