Snapdeal.com Complaints & Reviews

Hi all,
Snapdeal has not trustpay website. My order cancel on 12may2016 and they was send mail on refund amount credit will 6 days(may be end on 19may 2016). But still (25may 2016) they was not refund my amount. If i ask customer care once i received product refund it so when you reached product to you does not answer they are all. So trust the snapdeal in online payment. He is not correctly answered

Order ID: [protected]

I live in zakir nagar, new delhi.. I ordered hp (15-ac 120tx) laptop on snapdeal.com. My order number is [protected] (Snapdeal) & xpressbee awb shipping number is [protected]. It was scheduled to be delivered on 25 may 2016. But xpress bee reported that customer was not available. On my given address i was present whole day!! No person from xpressbee came to deliver at my given address & no one called me on my provided mobile number [protected]. Xpress bee then falsely reported that i was not available. If in case xpessbee courier men were really finding my given address then they could have at-least called me once. I[censored] can not deliver than at least don't lie. This is very unprofessional behavior. Please deliver my product between 9-12pm on 26 may.

Order id -[protected]

Order was to be delivered by 21/06/2016 but still not delivered. Everyday i am calling to the customer care but not getting any proper response from them as they are promising for delivery the very next day but nothing positive is happening. I have been calling four more than 4 days repeatedly but they dont have any answer except false promises.

I ordered a mobile phone Micromax S301 through snap deal. the phone delivered to me was a defective piece as it is not getting charged(battery).I put an return request within two days of delivery.there was no call from the customer service for 4/5 days.then 1 call was done to me to go for a service centre .then after 1 day i called them that the service centre was too far and i had no time to go.please pick up the mobile phone and provide me a good one.They said ok we will call you soon. now almost 3/4 days gone no call from them.

This is an serious issue. Kindly read carefully.
I placed orders no [protected] & [protected] dated 01.05.16. These orders were cancelled on 12 may 16 stating reason out of stock, same was not shared with me. As soon as i got information that my order were cancelled again i checked their website & i was shocked to come to know that the product was in stock with same seller. Further i place the same order no [protected] & [protected] dt 12.05.16. Order was accepted. Again on 24 may 16 these orders were also cancelled by snapdeal due to out of stock. Again same was not communicated to me.
How can this possible that every time after 10-12 days seller come to know that the product is not available in his inventory. Why he/they did not cancel the order and refund the money immediately.
I registered a complain on the 12.05.16 which is still in process. Even my 12 days regular follow up.
Mistake can be happens once only if you are doing the same knowingly. It seems money pooling of snapdeal with the seller. They all are making fool to customers. They know everything very well but they used my hard earn money for 25 days interest free. This is a trap kindly do the needful to save the interest of customer.

Hi Team: I ordered for spac wood carnival bed from Snapdeal and order ID was [protected].order placed on 20th April 2016 and received on 30th April 2015 but no installation so far.more then 30 calls from my side to snap deal customer help line number but always same answer we will do it but result is zero. When i raised request for return that time got reply area is out of service we can not pick it up you have to pack it and send back to our ware house.If it can be delivered at that address then it can be picked up also. Need help to sortout this issue because snap deal not responding.

Worst service and no customer care.

worst worst worst service!!!

Regards Sandeep

I booked a webcamera on snapdeal.com on 9th May 2016 and when i received the product, its colour was light green one and the one i ordered was black one. Also that the webcamera was not turning off. So i decided to return the product to them and proceeded. Four consecutive times i contacted the customer care of snapdeal and nobody has come yet to collect the product, but continously sending message for pickup. No one comes actually.

I have purchased symphony cooler from snaldeal. They sent me worst product and it was given troubles thrice in one month. Service centres not supporting. Not at all responding even service requests raised numbet of times. I want to replace the product but snapdeal wont accept as it wascrossed one month. I need help. Frustrated with product. Chasing for service since one month. I want to file case in consumer firm. Tell me the process

I had ordered a Kobo mini exerciser which was delivered on 13 th May'16. On 23 rd May, the counter stopped working and I lodged a complaint for repairs with you when I was told that nothing can b done in this reg as 7 days return policy has expired. When I repeated that I do not want to have it replaced but only repaired she said it's not our policy! I rcvd a msg that someone will respond in 24 hrs. Whn no one called, I called again and rcvd the same response! He kept on repeating the 7 day return policy. U expected me to lodge a complaint when there was none???? I should have expected it to get spoilt in less than 10 days n hv it replaced in 7 days!
I wl never buy another item from yr website as u offer no guarantee for any item sold on your site. There is no safeguard for customers! It's cheating!

Order no: [protected]
login ID: t.[protected]@gmail.com

If snapdeal is reading this, just wanted to say that I have been writing, calling and following up with you since months and now being frustrated taking this step to write here to let others know what kind of service snapdeal has. So better check your history and don't give a standard answer asking me to talk/write to cust care.

I saw an offer on snapdeal saying ear buds worth 499 free with moto e, wherein I would get a freecharge credit of 499 on buying moto e buds worth 499.

Here is the link
http://www.snapdeal.com/offers/moto-e-buds-free

I read the terms, the offer expiry was not mentioned and voucher expiry was 31 march 2016.
I called up customer care to confirm the offer and the person said the offer is valid. I asked him to double check because there was no expiry date written, he double checked by putting an order himself and confirmed, I placed the order for both buds and moto e.

After 10 days passed, I didn't get any code. I called up customer care and they said dont worry you will either get it or we will replace it.
a month passed, no resolution again called, they said the same thing as above.

Then suddenly they sent a mail that this offer was not valid when I placed the order. After that I would have called them and explained them to different people every time and sent screenshots of the offer and ask them to check call records where I confirmed before placing the order.

Already 3 months have passed and now, I see no hope.

Just wanted to caution prospective buyers - don't trust snapdeal

I have always ordered from snapdeal.
Today 24th may 2016
Got my liptongreen tea order no [protected] delivered around 3. Pm.

As per my information from snapdeal it was "mr. Sumon chowdhury"
Who had come for delivery. Me not being at home, he rang me first for confirmation, his behaviour was very rude. After giving him confirmation, my mom who received the parcel, called me to report his behavior.
He unnecessarily kept on ringing our door bell at this afternoon hour.

My baby who is one and a half year old got up shocked and crying from her sleep.
My father who is unwell also got highly disturbed. Mr. Suman has done it intentionally, and his behavior was extremely rude.
Is this expected from snapdeal???.

Please teach your delivery guys some manners, ethics and humanity.

Ms. Ananta mishra.

Name - neeraj saxena my contact no.-[protected].
My order no-[protected] xolo era x black.
Invoice no.-sc1f2b/16-17/28631
Sub order no-[protected]

Subject:- complain about refund and faulty product

Dear sir my product was delivered to me on 14/5/2016 and i have used my product and found that product is faulty some time touch not working while open text window and this regarding i have submitted complain on 16/5/2016 and 17/5/2016 your engineer visit my place and out my product and he found that faulty my product but he is not provide me job sheet, after that i again request for revisit your engineer and you engineer visit on 23/5/2016 and fount again faulty product and he mention in job sheet and provide me job sheet, after that your executive ([protected]) call me and said to me that your product is ok no faulty. What is wrong going on with me. Why do you make fake commitment. I am your consumer since 1 year so you should not do this type of miss-happening with me.
If you did not take any action on my complain so i need to go to consumer forum and i will file case against you.

Thanks & regards
Your valuable consumer
Neeraj saxena

I have ordered a pia international color changing digital alarm clock on dated 17th may 2016 from snapdeal. On 24th may 2016 order delivered but after opening the parcel I found a marble stone & a sand stone instead of clock.
Below I have mentioned details of order with attached photocopy.

Order no- AC1175747
Sub order no-[protected]

Necessary action required against snapdeal

Order ID: [protected]
Micromax S301 Model i was buying on May 08th Sunday.
after using 2 days and mobile having critial problem. then
gives to return request on may 13. but not yet received cash of money
in my account.
so please kindly request send me money i need buy another proudct.
Micromax was waste o[censored]sage...

My Mobile No.: [protected]

I order the product on snapdeal as its delivery schedule was 21to 23 may-2016 and i want to present it to my child on birthday. Same product was available on different seller at lower price but snapdeal delivery schedule was less than other seller that is why i prefer snapdeal.

I think i did a mistake. Product is still awaited. Company is not trustworthy.

I have packed 4 product's for reverse pickup before purchasing they use to tell easy return and replacement but know they are telling there's no courirer service in our area while sending the product they have courier service and they tell us they are going to call us but there's response from snapdeal and also i have purchased a mobile its not working even i complaint about it there's no good response i need my refund to my bank account the quality which i have received it's really worst its like road side product its not like purchased from snapdeal there are four to five items please help me out of this thank you

I had ordered a Seagate hard disk on 14th of May 2016 which was delivered to me on the 17th of May 2016. On receiving the product, I later discovered that it is not compatible with my device and hence raised a complaint for return on immediate basis. However the company has denied my complaint and refused return on the ground that the matter was bought to notice after 7 days from delivery. I am regularly trying to get in touch with The team, however they cite excuses everytime I have approached them. I am being framed for no fault of mine.

Sapphire amd/ati radeon r7 250 1gb ddr5 graphics card with boost
Product not working.
And it is in warranty period. Costumer care centre does not replace the product while in warranty period.
I have done many time complaint but still not resolve the problem.
I have too much disappointed by your side.

Please resolve the problem and replace the product as soon as possible.

Order no.- [protected]
Contact no.- [protected]

Hi, i had ordered samsung galaxy a5 (16gb) on may 15, 2016 order id: [protected]. I received my order on may 19. 2016. When i opened the package i found there was no phone inside the package but a marvel stone and charger and airphone. I lodge my complaint on same day. They asked me to provide images and my id card then they took almost 3 days and said they cannot do anything and they are blocking my account.

Please resolve my concern. I want my phone or refund.

I have bought a monitor from snapdeal and i received a defective product. I have applied for a refund. Now they're showing 'quality checked failed. Returned item will be sent back to you' even though i have included all the invoice and accessories that came with the product and the product is defective. I need it resolved before they send me back the defective product.

Order id: [protected]
Mobile no: [protected]