Snapdeal.com Complaints & Reviews

I had ordered bluetooth headphone but i returned it back to the company through courier service to the company warehouse in bhiwandi, mumbai. After returning the product the status of the order is still 'arranging for pickup'. 3 weeks have been passed since i have returned my product still i have not received my money back. I had returned with all original packings along with required documents. Then why it is taking so long get my money. I am tired of sending mails to the company. This was not expected from snapedeal. You may loose your costumers if do this. Please return my money back.
Order id: [protected]

I have referred to my two friends on snapdeal, their ids are [protected]@gmail.com and [protected]@gmail.com. My id on snapdeal is ae.[protected]@gmail.com
According to refer and earn program on the snapdeal site, we both should get the 100 rupees as cash-back. Referring and referred both should get the 100 rupees cashback. They made purchase about 35 days back.
But the cash-back time is 10 days after the delivery. I have logged the complaint on 4th of may with the complaint reference no. 23096669. But my problem is not solved yet.
I have many times mailed and called.
Calling is not free of charge, it is paid. And i have called about 10 times in which every time it charges cost about 20 to 25 rupees.
And countless of my precious time that i have spent on these callings.
They said many times that their representative would call to me but they did not do yet on the issue. They every time say 24 to 48 hours would take to resolve the issue but till now it has not resolved.
I want my issue to be resolved as soon as possible.

I purchased 4 in 1 bentag sewing machine on[protected]Order id - [protected]) from snapdeal. The machine was not working properly due to which i send it back to snapdeal on[protected]. According to the terms and conditions of snapdeal they were liable to refund my cash back through free recharge account or my bank account. But they still not refunded my money. I also provide my account number for easy payment.In addition to this i also called them about 10 to 15 times. But they did not respond to my complaint for my refund of rs 1077/-.
Therefore you are requested to take strict action against them. So that no other person should be cheated.

I had ordered fitrist smartband from snapdeal on 13th May and it was suppose to deliver by 16th to 18th May.. By seeing the order status i got to know this will get delay and I started calling snapdeal customer care from 15th itself..
They were simply promising that this will deliver by 16th or 18th, just to disconnect the call and they use to say we will call you back and disconnect.. but no call back or no email communication..
on 18th suddenly delivery date got changed from 16th-18th to 21st to 24th.. I was shocked by seeing this and called support team many times. Approximately I had raised 14 tickets to support team and spoke to the manager Mr. Vishnu..
But no use, all are just use to say we will call back and let you know the status and no calls, no information..

Finally somehow received my courier on 23rd..

SNAPDEAL CUSTOMER SUPPORT IS WORST THAT I HAVE EVER SEEN!!!

I was go to samsung service centre for battery warranty but he say that battary not original so we have not entertained. What do to. Under warranty.

I am purchase a samsung galaxy s duos s7562 original battery 1500 mah eb425161lucinu order no. [protected] su order no. [protected]. I am received this against invoice no. S20787/15-16/4443 dt 18.12.2015 supplied by mansi associate (Gwalior). My samsung galaxy sduos battery has swallowed. I want to replace my battery because its in warranty period. Battery fast down.

Hi ordered a product from snapdeal and paid itself at the time of order. But these people are sending messages that today your product ll be delivered be ready to pick up but they are doing the delivery and making me sit whole day . When i call them they say thay sir you dont have any other option you have to wait for it. I have wriitten letter to kunal bahl for this lets see what action does he takes or else i am going to take some legal action for making me waste my time like this. This is third time i have been treated like this by this company.

I ordered endura mass chocolate flavour on 21st may 2016, but iam waiting to receiving the order but the order till now i didnot receive the product. And i got the message from your side that you are not available to receive the product.

What is this type of creating wrong words, with out not contacting me, and i was given my mobile number also clearly in the delivery address.
Order id: [protected], placed on 21 may, 2016.
Mobile number: [protected].

I replaced a pair of shoes 45-50 day ago. I have a return slip from courier service. I talk to snapdeal cus. Care no. 3-4 times for my refund payment. But all snapdeal excicutive gave me fake commitment to return my payment. I am highly dissatisfied from snapdeal & so much harased from last 2 months. In the last i want to say I wanna my payment back.if it will not done. I will take more hard action..

This is regarding complaint number : 23709273 in the snapdeal.

Snapdeal worest customer service!!

I have purchased a moto e 2nd gen (8gb) a few months back and the mobile which we receive is not working properly, then we went to service center for servicing with the invoice they have given. There we have seen that the imei number there on the invoice and on the bill are not matching. So service center people didn't took the mobile for service.

I have reached to snapdeal customer care to rectify this invoice and to generate a new bill. I am following them from past 12 days they are not even answering properly. Every time we call them they will say with in 24hrs the day you call the issue will be rectified... Which will not happen.
They didn't even call back to us for issue resolution... Every time we have to call and check the status which is very pathetic.
No sla for issue resolution, no commitment, lot of communication gap with in the team and supervisor.
Worest customer service... Which we never expected from snapdeal.

Name - satyajit gawade
My contact no.- [protected]
My order no - [protected] lenovo a1000

Dear sir,
My product was delivered to me on 04/5/2016 and i have used my product and found that product is faulty some time. Touch is hard to use and after installing heavy 3 applications, mobile gets hang and switch off automatically and regarding this i have submitted complaint on 09/5/2016.
Your engineer visit my place 11/05/2016, check my product and he found that my product is faulty and he provide me job sheet and also he said me that another delivery boy will come and pick up this product but after that day no one is come and no one calls me for that. Why do you make fake commitment. After 11/05/2016, i have called your customer care many times but they also given me fake commitment that today delivery boy will come. When your today will come god knows..
I am your consumer since 1 year so you should not do this type of miss-happening with me.

Thanks & regards
Your valuable consumer
Satyajit gawade

Snapdeal,

I ordered this product on 24th april 2016 with estimated delivery date on 27th-29th may 2016.
As the product is not delivered on time to me, i requested for cancellation of this product on 3rd may 2016.

You replied me that you will be refunding to me only when you receive the product back to vendor.
Suddenly i got message from snapdeal on 16th may 2016, that product - order id: [protected] is delivered to me.

But i have not received any product - order id: [protected] to me. Regarding the same i raised complaint with snapdeal customer care on 16th may 2016.
Your customer care executive promised me that you will resolve this issue with in 48 hours, but till now i have not received any reply back from snapdeal.

Request you to arrange my refund back very soon.

Thanks,
Siva k mahendrakar
​[protected]

My product no. Was [protected] and it was nova nhs-800 straightener. It hasn't been reached till now. Coz the expected delivery date was 26th may 2016. That is today only. Still i am waiting for my product, when do i will get my product. And i need to pay for it rs.363.
O, please kindly inform to the noida customer care center of enquiring for the product because the product was dispatched on 22nd may 2016.

Mera product Maine Snapdeal me return diya tha wrong aya tha mere pass to Maine unhe 17th may ko product return diya tha 596Rs ka or mene unhe 596Rs cash diye the to Snapdeal walo ne mera refund nahi diya ab tak bus jabbhi unse contact karo to ye bolte hai ke kal tak ka wait kar liye refund a jyega per WO kal karte karte 10 din ho gye mene unhe apni bank detail bhi send ki thi refund ke liye plz sir help me

Sir, madam
I had order samsung mobile worth rs 51000 on 18th april2016, and made payment through credit card emi, i had cancelled the order on same day ie 18th april 2016
But the emi had reflected in my citi bank credit card statement generated on 15 th may. I had called snapdeal on 17th of my complaint no is 23746851. But no action is taken yet please help

I booked a micromax canvas 3 phone during the flash sale on 19/05/2016. I was told that a email containing details about the order would be received soon. Since then it's been a week and i have received no such mail regarding the status of my order. I need to know whether i am going to receive any confirmation regarding my order or not as it has already been a week since then.

Yahan se maine Karbon Titannium kharida but mai Product se santusht nhi tha kyoki jo Quality Inhone mujhe show ki thi product details mai wo quality ka product nhi tha, isliye maine agale hi din refund kai procedure complete kar di but jab inka banda mere paas aaya to wo 5 min phone ko checke kiya aur ek form fill karwa ke Product ko Sahi likhakar chala gaya aur bol gaya ki aapko jo bhi product chalane mai dikkat ho rahi hai wo aap is form par show kar do aur aapka refund ho jayega. But 2 dino tak mujhe koi updates nhi di gai company ki taraf se ki aapki refund request rok di gai hai aur aapko koi refund nhi milega. Maine company ke customer care par call karke puri jankaari li tab mujhe pata chala ki mera Paisa refund nhi karegi company. to maine aage koi aur procedure ke baare mai customer care se pucha to unhone kaha ki aapko Karbon ke Dealer ke Paas jana Hoga aur RO Form Lana Hoga aur Companey mai scane copy send karni hogi tab jake aapki refund request ko fir se khola jayega but gurentee nhi ki refund ho hi jaye.

Mere khayal se company ke khajane mai ek baar Paisa jane ke baad ye company Paisa wapas nhi karte Aur Inhone Aise hi Logon ko chutiya Banane ke liye Company Profile mai likh rakha hai ki " 7 Days, Easy Return"

Sabhi Logo se meri Request hai ki Kisi bhi aur company se Product Kharid lena But SNAPDEAL se kabhi nahi kharidana Ye ek FAKE Company hai Galat-Galat Information Aur Zhute Pralobhan Inhone Apni Profile par show kar rakhe hai jise dekhakar log Inke chakkar mai Phas jate hai aur baad mai meri tarah hi pareshaan hote rahte hai.


So please Snapdeal se kabhi Deal mat karna. Flipkart wale Kabhi aisa nhi karte maine unko bhi refund karwaya to unhone bina kisi Term & Conditions ke return kar diya.


Snapdeal FAKE and Lutane wali company.


Thanks you all.

I have purchased a micromax spark 2 phone by snapdeal
I placed an order on 7 may and i received the order on 8 may and this phone have some problems like hanging touch and some application is not so that i raised a request for refund on 14 may (As per 7 days replace and refund policy of snapdeal), the refund request was successfully sown on snapdead side and expected pickup order date sown 16 may but no body come to pickup the order till now
And i also send many time to request to refund the order by mail but no body give the response and snapdeal send the to me
Go to the service center
I also send 3 -4 times reminders
Every time i received the same mail go to the service center

Order id [protected]
Product micromax canvas spark 2plus


Yogendra singh
[protected]

Hi all,
Snapdeal has not trustpay website. My order cancel on 12may2016 and they was send mail on refund amount credit will 6 days(may be end on 19may 2016). But still (25may 2016) they was not refund my amount. If i ask customer care once i received product refund it so when you reached product to you does not answer they are all. So trust the snapdeal in online payment. He is not correctly answered

Order ID: [protected]

I live in zakir nagar, new delhi.. I ordered hp (15-ac 120tx) laptop on snapdeal.com. My order number is [protected] (Snapdeal) & xpressbee awb shipping number is [protected]. It was scheduled to be delivered on 25 may 2016. But xpress bee reported that customer was not available. On my given address i was present whole day!! No person from xpressbee came to deliver at my given address & no one called me on my provided mobile number [protected]. Xpress bee then falsely reported that i was not available. If in case xpessbee courier men were really finding my given address then they could have at-least called me once. I[censored] can not deliver than at least don't lie. This is very unprofessional behavior. Please deliver my product between 9-12pm on 26 may.

Order id -[protected]

Order was to be delivered by 21/06/2016 but still not delivered. Everyday i am calling to the customer care but not getting any proper response from them as they are promising for delivery the very next day but nothing positive is happening. I have been calling four more than 4 days repeatedly but they dont have any answer except false promises.