Snapdeal.com Complaints & Reviews

In month of april i have purchsed a shoes from snapdeal including deluvery charges rs-329;order id-[protected]... Due to odd size again i was canceling my order & return the same product with company delivery boy with haveing slip... But still not credited in my free charge account after back one month... Where is my balance... As per details showing order has returned & amt is credited free charge balance... But i dont have receved the amt from snapdel... So i requested u kindly add thr same amt as quick as possible...

Wrote this to the ceos today and forwarded to [protected]@snapdeal.com. Waiting for an answer. Perhaps other customers would relate to this too. Thanks to this forum that i found the contact details. Expecting an immediate delivery with compensation in the form of discount or an immediate refund.

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Snapdeal order id: [protected], suborder id: [protected], placed on 30 apr, 2016.


Dear mr. Bahl & mr. Bansal,

I placed above order for a tv as a gift for someone on 30-apr. Original estimated date was 6-may. Later this was changed to 12-may. Today is 13-may and its still not delivered.

I wrote multiple times to customer service with no response. There is no telephone number mentioned on the site. The customer service email ([protected]@snapdeal.com) do not work and an automated email gets returned from 'hacked by vipul' that is concerning too.

I tried cancelling the order and get error stating 'your request cannot be completed at the moment. Please contact customer care at +91-[protected].'

When i call that number, its all automated and there is no way to speak to a human being.

There are no information about the seller or any contact information the courier company either.

What's going on? Is this how a business is run in india? Not expected from a company like the scale and reputation like yours. Please would you deal with this immediately? I want to cancel this order and get a full refund urgently. This was not my first order but i will think twice to place another order here if the level of service is that bad.

I hope you would consider this as a serious matter and sort the issue out.

Thanks & regards,

I am seller from snapdeal there are many issue going since more than a month no is bothere to solve it
This case id
Id: 05125833
Id: 05208587
Id: 05392965
Id: 05273573
Id: 05214709
Id: 05168108
Ome case id is for penalty charged for wrong product where the product is not returned to me yet
And other id is for reimberusment which is not done yet
Pls suggest i should fir against them?
[protected]
[protected]@gmail.com

Dear sir,

We have ordered the dell inspiron 15 5558 notebook (5558361tbib) (5th gen intel core i3- 6gb ram - 1tb hdd - 39.62 cm (15.6)- windows 8.1) (Black) on 16.03.2016 and supplied the notebook vide your inv. No. S80902/15-16/271 dated 16.03.2016 thru m/s. Rupasi enterprises, kavi anand mishra marg, vhappar wala, pull shinde ki chawani lashkar gwalior, madhya pradesh - 474012 for rs.37, 900/-, whereas the system configuration is enclosed herewith not matched with our ordered configuration.

Hence we request you to send us the item as per our order immediately.

Your immediate action in this regard will be highly appreciated.

Hello,

I am receiving text messages from the snapdeal regarding some seller related process but i have not registered myself with snapdeal.com with any of the services as an seller. I have mailed them 3 to 4 times regarding this but still didn't get the solution. And finally at last i am complaining here with the hope that the problem will be resolved quickly.

Kindly note the numbers in which i am receiving messages:
1) [protected]
2) [protected]


Complaint number by snapdeal.com 05342998

Thanks & regards,
Tanmay dudhela

My order id: [protected]
Tresemme hairfall control shampoo 580ml, delivery date 23 april. I purchase the item using my new snapdeal apps also my freind's referal id, as my friend and me, both get 100 rs frecharge balance, i fulfill all terms and condition but frecharge balance did not get till now.
At first, i contact snapdeal customer care via mail but did not reply snapdeal (Reference no:[protected].
Please solve my problem as soon as possible.

Dear sir, i am wishing to buy eureka forbes euroclean wet & dry vacuum cleaner and for this i went through out the product page and saw that my place is suitable to get it. But as i went through the payment option i found that the product i saw which is eligible is can't be bought through cash on delivery. What's this hide and seek? The display on product page for pin 502001 accepts the product but through pay ment option it is not. Please clear it soon.
I have attached some snapshots of the confusion tricks played with the place

I had order a hp usb speaker on 1 may 2016.. it was deliver on 7 may 2016.. it was cost of rs 600. When i use this speaker first time . I think it is a good in condition but 3 days using ..when my friend come at my home he listen the voice of speaker then he said it seems to be a fake and defactive product.. because he had also buy this speaker from hp showroom.. he said this because starting sounding produce by it is like a crakling sound .it does not produce bass sound he is saying me to check this speaker to hp shop to check this speaker is in good condition or not then the shopkeeper said it is not orginal product..then i got afraid what will happen with my speaker then my friend said me complain me about the speaker in consumer forum so i complain this .. my Order ID : [protected] (1 item) .. please do my solution ...it had one problem that base of one speaker is approx broken.. i am not complained about this i think it is courier defact so i donot complain about this ... bt it is another problem please do my solution ...
My cantact no. [protected]

I am purchase a samsung galaxy s duos s7562 original battery 1500 mah eb425161lucinu order no. [protected] su order no. [protected]. I am received this against invoice no. S20787/15-16/3901 dt 01.12.2015 supplied by mansi associate (Gwalior). My samsung galaxy sduos battery has swallowed. I want to replace my battery because its in warranty period.

Must say this company is fraud... They only believe in fooling the customers by taking there money and earning interest on the same without delivering the product or refunding the amount for the cancelled ordered. I have ordered a asus cellphone in the december 2015, further i was informed that due it's unavailability ordered has been cancelled. Since that day my 10, 000 has not been refunded by snapdeal. It has been 6 months now, i have called them n number of times and provided them all the necessary details including my bank statements but they are so fraud don't even respond back. If you call there customer care every time i have been informed team is looking into it and will respond in next 48hrs. Even there customer care executives are rude... Due to this company took my 10k i have bearing extra late payment charges too.. Snapdeal fraud company..

I have purchased knight ace black formal shoes 499/- on 07/05/2016 4 days they told order placed and given me delivery date between 10 to 14 may 2016 but now they said due to unavailability of product they don't placed my order and closed. My complain is when there product was unavailable than why they took money and now when they automatically closed the order than why they not automatically refund my money. When i called customer care they messaged to call me back within 15 mints but called after 15 hours i want to cancel but they said we are unable to cancel sorry for the inconvenience.

I got dell latitude 3550 laptop on 05/05/2016. When i checked with dell website from the serial no i was shocked. It has been registered already on the date 26/11/2015. Snapdeal is cheating customers by selling used products. And the worst part is the customer service. I have purchased from amazon, flipkart, paytm they are far far better.
My location don't have reverse pickup facility and other couriers are not good. So i dont left any choice just to keep the laptop as it is.

Hello sir,
Mai snap deal se do items order kare the SanDisk 16 gb memory card order id [protected] and 2nd order sticker order id [protected] he ye dono order mene cancel kar diye he aaj do din ho gaye he mujhe mera payment wapas nahi kara mere bank account me abhi tak 299 and 199 rupe abhi tak nahi aaye he snap deal per mera salman Qureshi name se account he mera mobile number [protected] he and email id [protected]@gmail.com he plz sir mujhe mere dono order ka paymen 299+199= 498 rupy wapas kara jaye.. plz sir bahut jarurat he is payment ki is liye jaldi meri complaint ko pura kiya jaye

This is in reference to the request 22442016 against Order number [protected].
Complaint no 1278708 dated 3/05/2016.

I just want to inform you that this issue has not been resolved yet and it is unfortunate that this has been marked as resolved.

It is really frustrating that I have been receiving calls every day from your social media team and after passing many days, no solution has been provided.

It's really a big shame for Snapdeal. Sorry to say pathetic customer service and Snapdeal does not keep promises. Even has not replied to my previous email that forced me to take social media way

Hello,

I ordered a samsung galaxy s6 edge mobile from snapdeal on 03/may/2016 by making a payment through credit card and when that packet delivered at my address it was having a big stone in it. My order number is [protected] and i directly called snapdeal customer care and raised a complaint against that incident. They assured me that they solve my issue within 48 hours by sending me replacement or refund. But after that they started harrssing me by allowing gojavas courier company people to make calls to me and sending gojavas goons to my residence. I am going to file a police complaint against you people as two people from your courier company gojavas have visited my home without informing me and in my absence on saturday 07/may/2016. My wife was at home alone, my house can be looted. They were saying that snapdeal ordered them to search at my home only first. How dare you people sending some courier people at my residence?

My wife shown the empty packet to those courier people but how your representative can dare to enter your customer's residence without his/her presence?

Have you people mentioned this thing on your website also that you can send goons to do a robbery in your customer's house if you will file a complaint against any product purchased from snapdeal? These people were insisting forcefully to wife for showing that packet. My 3 year son was also scared coz of those people. I am not going to leave this matter. I'll file a police complaint against you people for this. It seem that they were recording something.

Snapdeal is behaving like goon company. I am still waiting for my refund. Yesterday on 08/may/2016 i got a call from snapdeal social media team and they said that they will not refund my money. After that i made many calls to snapdeal customer care and complained about that incident and they assured me that they will take action against gojavas and snapdeal social media team also. But nobody is giving me my refund. Please help me in this.

You people are just fooling customers by some of your so called trust pay policy i which you claim to have safe amount of the customers. But when a customer makes the missing product or product loss from your courier then you use to make fool of them by saying that there is some discrepancy found in your complaint so we cannot give you any refund or replacement. You people kept on fooling me since last 7 days and today your fraud team sent me a mail stating that you people can not give me refund. You people will have to tell me the discrepancy in honorable court then whole public will come to know about that kind of fraud policy. Today your fraud courier people updated on my complaint that they came to my house for the reverse pick up and i denied for that and i requested to cancel the reverse pick up request.
Which i never did, why would i cancel the reverse pick up request when i myself raised the reverse pick up request.
Infact your courier partner came to my house to pick the packet of which i received from you and said that he will not pick the courier as there is stone in the packet and he needs a mail regarding this from snapdeal after that only he will pick the courier. Then i requested snapdeal customer care to send a mail to jv express courier regarding this, then they said that they have sent a mail to jv express o 9th may 2016 evening and they will surely pick up the courier but when i confirmed with jv express again then they said that they did not got any mail from snapdeal. Yesterday i got a mail from snapdeal for submitting bank details for neft and after getting the bank details snapdeal will deposit my refund with in 24 hours. I have everything in written on my mail.
Which is sufficient material for me to file a case against snapdeal. You will have to refund my money anyhow.

My above said order was cancelled without any information. Material was not even dispatch. When i request to customer care executive m/s shikha to reactivate the same but she denied to do so & ask me reorder once again. Today the price has increased by 500 inr compare to earlier.
At last she admitted that order was cancelled due to some technical error

I requested her to escalate the matter to senior authorities but they didn't turned up.

Complaint no is 23429852...

It seems to be very poor response from the executives & more interested towards taking orders but not to resolve the queries...

Why customer should suffer for the same..

Br

Nrupesh shah

Hi, I ordered for Ruchi Houseware Blue Plastic 4 Compartment Square Plate Set on 4th May, 2016. I have received it on 11th May, 2016. Upon opening the product I noticed, the color I was given is Orange! At the same time, price written at the back of the product is Rs.320, however, I was charged Rs.499 for it. I want to ask why? I have asked for a replacement. However, I am not sure if I would get the same product at a fair price.

श्रीमान जी
हमारी शिकायत यह है कि हम जब भी स्‍नपडील डील पर कोई भी ऑर्डर करते है तो उसके विपरीत की सामान मिलता है इसमें जो आपके कर्मचारी लोग है उनके मनमाने ढग से काम करने का तरी‍का सही नही है इसमें कस्‍टमर को समय की हानि होती है

इससे पहले भी हमारे साथ ऐसा ही हुआ था

पहली बार हमने जूनियर एसीसटेन्‍ट की किताब मंगवाई थी जो नही पहुची और कोरियर ऑफिस पर पता किया तो उसने बताया कि आपके नाम कोई ऑर्डर नही है वह परीक्षा भी हो गयी अब आप ही बताये कि इसका कौन जिम्‍मेदार है


आपके स्‍नपडील डील सेन्‍टर से सामान इसलिए मंगावाया जाता है कि आप बेहतर सुविधा देगे ा जिससे ग्राहक को कोई परेशानी ना हो

अभी हमने उत्‍तर प्रदेश राजस्‍व निरीक्षक की किताब के लिए ऑर्डर किया था जिसकी ऑर्डर आई No. [protected]
जो आपने खाद सुरक्षा अधिकारी परीक्षा की किताब भेज दी है अब हमने उसके बदलने के लिए प्रार्थना की है
जिसका टिकट आई नम्‍बर है 23412508

My snapdeal order id: [protected] (1 item) gogo red self balancing electric scooter placed on 6th may, 2016 was suddenly showing status as of 10th may 2016 "this order is closed. New order is being placed". I mailed the support team regarding when the item new order will be placed and the order will be delivered. I had paid via netbanking. I want you to cancel my order and refund me as soon as possible!

Hello, my name is sachin dandade, i had ordered this product -
"just women traditional kada with multi color semi precious crystals" order id: [protected]
From my own acount ([protected]@gmail.com) for a friend named amruta j. Placed on 06 may, 2016. But that very evening i cancelled the order and requested for refund. I got the on the same day, same evening itself. That refunded.. How is that even possible, is this some kind of a joke? The just refunded the freecharge used 16rs, but what about the rest around 800rs from my union bank account... Its 11th may already.. This is not a faithful deal at all from snapdeal.