Snapdeal.com Complaints & Reviews

Dear Sir, I have purchased an AC (Carrier 1.5 ton 5 star Superia) from Snapdeal on 16th April 2016. Product got delivered on 21st April.
After the product delivery, I read the product manual regarding the product features. But I was surprised to find that whatever features they have mentioned on their website are not there in the product delivered. The extra features which are mentioned on the Snapdeal website for ‘Superia- 5star’ AC are ‘Formaldehyde filter’, ‘E4 Ionizer’, ‘I-sensor’. These feature are actually there in ‘Superia-Interver’ AC which is a costly AC but not in the delivered AC.
So this is a cheating where Snapdeal is mentioning the features which are not there in the product and customer is thinking that the product is good with so many features.
I hope that consumer forum will stop this cheating and will take strict again against these online portals. I have all the mail and screenshot of the extra features from Snapdeal website. I have uploaded the screenshot of the extra features which snapdeal has mentioned on the website product description but are not there in the actual product. Thanks a lot. . My email id is officials.[protected]@gmail.com

Dear sir, i have purchased an ac (Carrier 1.5 ton 5 star superia) (Order no - [protected]) from snapdeal on 16th april 2016. Product got delivered on 21st april.
After the product delivery, i read the product manual regarding the product features. But i was surprised to find that whatever features they have mentioned on their website are not there in the product delivered. The extra features which are mentioned on the snapdeal website for ‘superia - 5star’ ac are ‘formaldehyde filter’, ‘e4 ionizer’, ‘i-sensor’. These feature are actually there in ‘superia-interver’ ac which is a costly ac but not in the delivered ac.
So this is a cheating where snapdeal is mentioning the features which are not there in the product and customer is thinking that the product is good with so many features.
I hope that consumer forum will stop this cheating and will take strict again against these online portals. I have all the mail and screenshot of the extra features from snapdeal website. I have uploaded the screenshot of the extra features which snapdeal has mentioned on the website product description but are not there in the actual product. Thanks a lot. My contact no is [protected]. My email id is goyel. [protected]@gmail.com

My name is a. Anandbabu, i am purchased micromax canvas spark 3 mobile from snapdeal website (Suborder no. [protected] / 28.4.16) & mobile received on[protected].07pm). That mobile is an defective handset. The problem in that handset is automatic restart.

I am given a request for an replacement in website, the ticket id[protected] & communicated a customer care by [protected] and the executive mrs. Meena attend my call on[protected]. I aexplained about the mobile problem. She is informed to me, to go micromax service centre and give the job sheet then only we arrange for replacement.

I am explained, i am not ready to go service centre. Because snapdeal issued a defective product. I am not used that mobile for 1 week or 1 month. Then mrs. Meena says i am arranging call back for replacement.

Still, today[protected] no responds from snapdeal.

I am again call to snapdeal customer care, mr. Maniklumar attend the call and he transfered that call to supervisormr. Deepak. He also say to go micromax service centre, and give the job sheet for replacement process.

If i am going to service centre, i need to put a leave for onday. My salary is cut in my monthly income. I asked mr. Deepak this is a punishment for purchase a mobile from snapdeal?.

He repeatedly says only one thing, go service center.

In snapdeal they are sending the defective products to the customers, it will affects customers money, time & hearts.

Take action against snapdeal regarding this issued and solve.

Reagrds,
A. Anandbabu,
[protected]
[protected]@gmail.com

I purchased one kitchen kraft jar stands 16 nos its totally broken and its not manufacture defect but snapdeal sent me the broken stands i cannot use also i am very upset about it. it is all broken product and so many things i purchased from snapdeal one also not good snapdeal is not a good shoppping website they are froud.

please my request is dont go for snapdeal

Hi all
Order id: [protected].

This is totally unacceptable from snapdeal. I am making sure that my family & friends never purchase anything from this website. The product was available while i ordered how come now all of a sudden its unavailable. I too observed a price plunge to 2100 from 1200 (My ordered price). I must say these are cheap tricks to trap the customers if you cant offer products at discounted prices then dont advertise without knowledge.

Where is the incentive and effort logged by me in selecting the product on time and placing the order. You better stop fooling people with your 'sale schemes'. You 've lost a customer due to this step. And i will make sure to caution others to not to be trapped by your deceptive schemes.

I have experienced this with snapdeal a lot of times. Cheap tricks in name of sale.

Ps. The customer supprt rep to whom i called promised to me that the product will be delivered within the stipulated time. How deceptive!!

Order id: [protected]
Snapdeal delivered btwin bike two days ago, which wasn't fixed. Some of the parts are broken. And some parts are missing. There are no tools given to fix the bike. There is no manual. No information/ guidance was given to install the bike.

Moreover, customer care doesn't attend calls. There is no proper service like amazon and flipkart. If snapdeal is not attending my issues, i'm not going to take any more service of it.

Until i paid the money, snapdeal pretended to be so caring. Now they are not responding to my calls. And calls are not free. They even for customer care.

How are you going to retain your customer?

Contact me on [protected]; email: [protected]@gmail.com

Hi, i bought a casio edifice chronograph ef-558sg-1avdf from snapdeal order id: [protected] and after 2 months it stopped working, so i went to the casio service centre dadar, they said that the watch is duplicate (Fake) and we can not repair it, after that i called snapdeal to inform them that the product which u have sent me is fake, first they said that they will call me back and the problem will be solved in 48 hours. Waiting so long for their call, i received a mail saying that they are not able to replace or refund the amount as u have not informed them before 7 days, dear friends have you ever read the note of trust pay, they say that the product the sell are original and genuine. So please don’t buy any thing form snapdeal or from any online shopping site henceforth i have delete the app and my account form snapdeal forever

The delivery guy has taken extra money for a certain product

We have contacted snapdeal care 15 times but they don't do anything
Snapdeal has always been very fast in their service/returns/refunds but this time snapdeal has let me down
Also. We didn't receive a certain component of a product, so we were forced to buy it seperately from a private shop and snapdeal promised that they would refund the money but they haven't

Please respond asap

I ordered samsung galaxy j7 on 26 april 2016 and made payment of 14240 on the next day i received message that we have cancelled your order for samsung galaxy j7 (16gb gold) as delivery could not be completed on that day i called them and asked y it cant be completed they guys said there was a technical glitch and from that day to till now i am waiting for my money back but they are expertise in lame promises, today a girl named neha said that payment has been made last night and when i asked that it is not received yet she asked me to send bank statement i sent that too now some other guys is telling that you will be received it today. i mean what is the going on with they guys...please help me to get rid of this situation. my order id is [protected]

Today globe pedlock 3inches received paid 443 amount cash on delivery. Globe pedlock was completely duplicate . Snapdeal and globe pedlock company was cheated to me. Date 5th may 2016 globe pedlock 3 inches received through snapdeal. Too much fraud and cheating . I was disappointed . Future and present orders cancelled immediately..Too bad snapdeal online business.Too worst.

I have order seler vendor name is ( favorite bikerz ) projector angle light to my car i have got the when i have received on monday 2 may 2016 payment is 8200rs that i was shock when i open the box there was empty then i have called up customers care and waiting for 30 min and then told will be clear this issue with in 48 hours telle caller as promised me refund the payment then i have waiting for 48 hours they have send the mail that v can't refund the amount because i have received in good condition then agin i have called them they have told with in 24. Hours clear this issue agin like a dog i have called what they r telling sorry v can help it out this only seller and sanpdael r palying with customer and eating that money with there family i will not live this i will go all social media and web media that this ( favorite bikerz ) totally they r 420 and frued people order num is ( [protected] )

Sir,

I gave online order for ' Lenovo F308 1 TB External Hard Disks Black With Surge protection technology' void snapdeal order no. [protected], On 23 Apr, 2016. I paid Rs. 3850/- in advance thru net-banking. It was supposed to deliver on 28 Apr 2016, but I received msg from snapdeal that it is running late and i'll receive upto 04 may 2016.

Upto 04 may 2016, i didnt received it.. then suddenly on 05 may 2016, i received a new msg and came to know that my order has been cancelled without any information.

I did raise compliant to snapdeal (Reference no:[protected], but no call received to look my matter. Neither i have received my product nor my money back into my account. I am planning to launch Consumer complaint against this cyber legal offence.

I have placed an order for a full HD LED LG t.v for my parents from Snapdeal.com which was supposed to be delivered by 13th April, 2016. But, till 13th April end of the day we didn't receive the product. Due to some medical emergency, my parents had to plan to go Bangalore on 16th April. So, we immediately called Snapdeal customer care to check on the delivery date and we thought if it goes beyond 16th April, we will cancel the order. But, Snapdeal customer care ensured us that the product will be delivered for sure before 16th April and insisted us on not cancelling the order. We also trusted Snapdeal and didn't cancel the order. But, again it failed and it was not delivered by 16th as well and my parents had to leave. Finally, they delivered the product on 17th April and our neighbor had to receive the same. Our neighbor kept the package as it is very carefully till my parents reached home. On 2nd May 2016, my parents went back home and opened the package and found that there is a huge crack on the screen of the T.V. We immediately called Snapdeal customer care post that and they first told it will be replaced for sure and the very next day, they again called us and told that since it has crossed 7 days, they are not going to replace the product. We had already paid 36639 (INR) for the product and now with that huge crack the television is of no use. And all my hard earned money will go for waste only because of their miscommunication and delay. Kindly help me in resolving this issue.

Order ID: [protected] Placed on 19 Mar, 2016
Vishu Embroidery Black Georgette Gowns Delivered On: 28 Mar, 2016 the product is not good quality so I return request my area pin 396150 not pickup service area so snapdeal emailed me with full form and I print it and I send it through proffessonal couriour Tracking no. VPI24968 but it returned to me and said Refused At Security Gate your couriour, I called customer care and told about...

I have received damaged product and i also have registered a complaint for return this product. Still i am waiting for snapdeal courier partner for pickup this product. I also want to change pickup address if courier can not pickup from my present address. I have complained to snapdeal about this but i am getting no reply. My snapdeal complaint reference number is 23115157 and 23069144. Please help me. My snapdeal order id is [protected] ; order placed on placed on 22 apr, 2016

Hi I ordered an item no. [protected].by 04 may. By mistake it placed on wrong delivery address which was already saved.
So I leave a message right after 5 min. of placing the order that pls. deliver my order on my new address but now when I am tracking my order you are going to deliver it on previous address.
Pls. deliver it on new address as I mentioned because I don't want to cancel the order and let me know about it.
Thanks
[protected]

I had bought a guitar from snapdeal a month ago.
The guitar has the following defects:
1. The trust rod is missing.
2. There are 18 frets. Standard guitar has 22 frets. 4 frets are missing.
3. There is no adjustment screw at the bridge.
4. Plate guard missing
5. Strings are too high from the fret board
6. No jixing trademark stamp.
7. One of the strap pins is missing.
8. Fret marks(The round white marks between frets) are missing at many places.
I could not understand at first, that it was fake. My new guitarteacher pointed out the defects to me. I want immediate replacement or refund.

Hi,
My product is LG HBS 730 Wireless Bluetooth Headset - White.
Order ID: [protected]
i collect this product from courier office my near location kamothe because snapdeal not able to send product my address so i collect my own product.
But is got product black in colour, and courier i got bad in condition. in courier no warranty card, no Headset charger.I requested for refund to snapdeal .after 3 days customer executive call me that they cancel pickup and request me to courier to snap deal but i said i am not able to courier . so they said me they will rearrange . but from that call snap deal not give me any message or mail or call for update .so please do this refund process as possible because is service making customer frustrated.

I ordered Samsung mobile from Snapdeal with reference number[protected]D

your staff member called me on 3rd May 2016 and asked me to collect my parcel from your office. I requested them to deliver it to my home. They said me that address couldnt be read from my parcel. if i will not go there and receive it they will return back to the company.

so i went there and collect my parcel.
i found scratches on my addresse intentionally done by someone(photos attached).
i told them about that point, the person named mr.Kaushik started shounting on me and behaved like he were my boss.

and this is not first time.
i exprience this so many time with thus courier office.
and not only me but my many friends also had this bad experience with this.

I hope you will take a serious notice of this complaint immediately in order to this Kaushik courier service.
If you would like to contact me, call me at +91 [protected] or email me at [protected]@gmail.com. I shall look ahead to your reply.

The copies of the scratches on my address on courier are attached to this letter for your convenience.

Sincerely,
Rahul Raval

Hi

Order id: [protected] date.14 mar, 2016

I received this watch with invoice but no warranty card . I call snapdeal customer care but they only make me fool .Snapdeal is selling this product with warranty card but snapdeal not give me warranty card .
Snapdeal is making me fool they said to me invoice is sufficient for warranty we are unable to provide warranty card .
Snapdeal is showing that we are giving warrant card with this watch its fake & wrong its only for make fool to the customer as like me.

Kindly resolve my complain

Thanks
Vivek jaiswal