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Snapdeal.com Complaints & Reviews

www.snapdeal.com

3.6

Updated: Nov 24, 2025

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Website: snapdeal.com

I refunded this item because it was in a bad state and of poor quality on 29 April. As soon as products get delivered within 15 mins I placed a request fir refund. I have made multiple calls to customer care and hvnt rcvd any confirmation on my refund or explanation on why they are holding my money. its been 5 dats and i still havent received my refund and cc representative told me it will be resolved in 48 hours which has not been done. how can you hold my money on quality issue when I have the same issue on your product. Please refund my money asap

order id:[protected]

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 4, 2016

Verified Support

Dear Komal( komal.[protected]@gmail.com),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 10, 2016

Verified Support

Dear Komal( komal.[protected]@gmail.com),

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110020

Website: www.snapdeal.com

Dear Sir/Madam,

I had ordered a Micromax Television on Snapdeal.com which was delivered on 21-March-2016. We had called for Authorized Technician from micromax For the Installation purpose. Once the installation was done the technician told us the product is faulty. I immediately lodge the compliant in snapdeal regarding the product on 22-March-2016. Snapdeal took 4 weeks to make the Pick-up. That's really pathetic. i have Shared my Bank details with Snapdeal for Refund on 21-April-2016 i was promised that the amount will refunded to account within 4 working Days but as of now it has been 10 days i have not got the money in my account. Daily i am calling and reminding them on this. they giving hoax promises like i will getting it in 2 hours, 4 hrs & 24 hrs Blah Blah... Please look into the Issue. And Help me out as soon as possible.

Thanks & Regards,
Jagannath

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 4, 2016

Verified Support

Dear Jagannath,

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 11, 2016

Verified Support

Dear Jagannath,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Ahmedabad, Gujarat, 380013

We had purchased a hp scanner n9120 - a3 size scanner from snapdeal.com order id: [protected] on 25 april 2016 payed rs157000. They wear abot to deliver the product between 28april to 2 may. From day one we had seen that delivery confirmation was not update on calling the call center every time they say that snapdeal will take care of your order if the seller is not shipping the order snapdeal will send the same product that we had purchased from other vender, this continued up to 2 march. On 2 march once again we had call the snapdeal for the order status. Same thing they told that snapdeal will take care of your order told us to waiting till evening, on 2 may evening we got a mail that our order has been cancelled without intimating us.

+2 photos

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Dear krunalisin,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

K

krunalisin

from Mumbai, Maharashtra

May 3, 2016

Dear.

Team Snapdeal

How much time you need ? How would a customer will believe your promises ?

Snapdeal.com Customer Care

from New Delhi, Delhi

May 4, 2016

Verified Support

Dear krunalisin,

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 11, 2016

Verified Support

Dear krunalisin,

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal

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Address: 395002

Website: Snapdeal

I had Purchased Bluetooth Headset from Snapdeal on 20th Oct2015 and because of Dameged booked for Replacement but they were picked up item very late on 16th Nov2015 from my home, after it they had cancelled my order and generated new order themselves on 31st oct 2015 and not returned back me till date and insisted me for refund till 31st Dec2015 then after it is also stopped i had tried for it to them several times but they were not replied even single call to me.
i had already asked for replaced item but not recevied yet.
will you please do needful
Upendra J Patel
Surat, Gujarat.
Mo. [protected]
[protected]

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Dear Upendra,

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 10, 2016

Verified Support

Dear Upendra,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: 495677

Website: www.snapdel.com

Dear sir, i paid 1493 for two items order no [protected] sub order [protected] kdp auto folding car window sunshade received date 03 may one pair defective it has not tap and material how i install it.2nd itmes sub order [protected] speedwav car rear window rollor sunshade is not coming at my address .What can i do.Please inform me. My email address not correct

+1 photos

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Dear Customer(Ajgalley 66),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 10, 2016

Verified Support

Hi Customer(Ajgalley 66),

Our team got in touch with you and advised you to send product manually.

Thanks,
Team Snapdeal

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Address: 600092

I had made a purchase (Order id no [protected] dt 26.02.16) of intex cloud swift 4g 3gb ram/164b rom(Color grey) on 26.02.16 initially the mobile was working and then suddenly there was a problem with touch screen and i had given for service at intex service center @ ambattur now the service people are telling that there is a problem with the board, and the same has to be replaced which i am not interested, i want you to replace the product as within 2 month if this problem has occurred what guarantee that it might not occur again. I want a new piece. I request you to replace the same immediately.

Regards,

Rajesh kumar
[protected]
Mail id: [protected]@gmail.com

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Dear Rajesh,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 5, 2016

Verified Support

Hi Rajesh,

Our team got in touch with you and requested to visit service center.

Thanks,
Team Snapdeal

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Address: New Delhi, Delhi, 110048

Website: www.snapdeal.com

Dear sir/ madam,

I am very disappointed to say that my order for micromax canvas spark 2plus (8 gb) with order id: [protected] was a replacement for the last order and this is again the same. The product in the website is showing with the new branding and logo of micromax but the product delivered to me is with the old branding and logo.

Moreover that snapdeal does not have direct customer care number on which we can talk to the representative directly. The number provided is automated and i was only able to listen to a robot.

Don't cheat people.

Thanks & regards,

Vivek sharma
Ph:+91-[protected]

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Dear Vivek(viveksharma8162),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 10, 2016

Verified Support

Hi Vivek(viveksharma8162),

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

V

viveksharma8162

from New Delhi, Delhi

May 11, 2016

Dear Team Snapdeal,

I am more disappointed now after hearing and seeing the message from your end about the resolution of the issue that was raised by me. The status remains the same.

1. I was told that I am having 2 options, one is replacement and second one is refund. Then you omitted first option that even if I will request for the replacement then it wont get replaced with the product that was showcased on the portal. So I am left with one option which is refund. I saw a product image which is the only option available in online purchase. I hoped that I will get the same product I saw in the image and I paid for that but i never got the same product.

2. I paid for the product, so I will not go for the refund. I would have respected your company policies if they comply to the point of satisfying the customer not giving them hard time. I will only be happy if Snapdeal and Micromax both are ready to take step towards resolving the issue. If a company is spreading Image of a product in public that means they will come with the product and if a company is showcasing the image of the product on a selling portal that means the product is available. I want the phone with new branding and I have all the rights to claim the phone with new branding.

3. In this case, I can consider one point and wait for the period of time till the time Micromax is producing it and the day they are coming with the product in the market, they need to do the replacement.

I am attaching the product image that I supposed to get and the image of the product that I got. Dear ICCF, please consider this matter, as snapdeal is trying to close this matter without even resolving the same. They are totally unprofessional. Their online portal has some serious functional boundaries and it makes customer helpless. Flipkart is having 30 days return policies but these ppl have only 7 days return policies. Government should look into the policies for e-commerece companies like Snapdeal again. Ultimately we are suffering and getting cheated.

Thanks & Regards,

Vivek Sharma
Ph: +91-[protected]

Product replaced with the same product again by snapdeal-order id:12998967716 - Comment #2382180 - Image #0

Product replaced with the same product again by snapdeal-order id:12998967716 - Comment #2382180 - Image #1

Snapdeal.com Customer Care

from New Delhi, Delhi

May 16, 2016

Verified Support

Dear viveksharma8162,

We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

Thanks & Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110020

Website: www.snapdeal.com

Hello, I ordered SONY TV whose details are given below. When I got package, outside covering was of Same Model but when I opened package, we found a Samsung TV which did not even have Remote Control. So the Samsung TV which I have received also looks fake. I tried contacting Snapdeal for return and refund but reply which I got from them goes like "We cannot process the refund or replacement request as your complaint does not pass our internal checks" Apart from this there is no update from their end. Their internal request number for return request is "21502173". Could you help us in this regard, our mails to them did not get any further update on this. Below are order details. If you need anything else for proving same, please let me know. ORDER NO: [protected] SUBORDER NO:[protected] INVOICE NUMBER : S65525/15-16/1083 INVOICE DATE : 17-Mar-2016 Seller Details: CORPORATE TRADERS.-MUNDKA3 Khasra No-50/12 (Plot No – 185) & Khasra No- 50/13/1 (Plot No. 185 A), Swarn Park Industrial Area, Mundka, CITY Delhi / STATE Delhi PIN 110041 COMPANY''S VAT TIN : [protected] COMPANY''S CST NO : [protected] Delivery By: DISPATCHED VIA Fedex_Surface DISPATCH DOC. NO. (AWB[protected] Item details: Sony KLV-40R562C 101.6 cm (40) Full HD Internet LED Television ITEM CODE : DH169235 Amount: 49399.00

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Hi Deepti(Deepti6021),

Our team got in touch with you and informed that correct product has been delivered hence we can not entertain the complaint.

Thanks,
Team Snapdeal

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Address: New Delhi, Delhi, 383480

Website: Snapdeal.com

I order a memory card from snap deal, My order I'd is [protected]
And I did not find this help full so I request return return is done as per time and I give their bank details to request a refund. They mail me to wait it will occur in 4days
And their status at application show that I already get refunded. And it is show I get refunded at 26th march and today 3rd april. How can you people help me.

+2 photos

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Dear Nik( Nikpatel0309),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

N

Nikpatel0309

May 3, 2016

When will I expect my refund back in any terms it is not necessarily to give me on bank. Any type will be fine I want only my refund.

N

Nikpatel0309

May 3, 2016

If any case I'll like to talk with snapdeal customer care if you provide me no where I can call it will be good. Or call me right now.

Snapdeal.com Customer Care

from New Delhi, Delhi

May 4, 2016

Verified Support

Dear Nik( Nikpatel0309),

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal

N

Nikpatel0309

May 6, 2016

You people take how much time to resolve one tiny problem. And stop making same message every time give appropriate timeline if you have something like respect to run a company. Worst e commerce experience ever. Not even use snapdeal again and suggests friends to stop using. Worst experience ever.

Snapdeal.com Customer Care

from New Delhi, Delhi

May 9, 2016

Verified Support

Dear Nik( Nikpatel0309),

Apologies for the delay. Our team is working on this concern; we will get in touch once we have further updates on the same.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 11, 2016

Verified Support

Dear Nik( Nikpatel0309),

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal

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Address: 700091

Website: snap deal.com

I had placed return request of my one items ( Intex mobile ultra ) on 29 April, 2016 and till now did not get any pick up service for both the items. I called customer care of snapdeal 5-6 times in past 1 week for getting arranged pick up service but I get fake promises every time . Highly disappoint with snapdeal services and wants to get it resolved asap...

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J

Jayesh Bambhaniya

from Thiruvananthapuram, Kerala

May 3, 2016

Home delivery curiyar vala nathi karta

Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Dear Jayesh,

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 10, 2016

Verified Support

Dear Ajay(ajay.kharwar),

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Gondia, Maharashtra, 441601

Website: www.snapdeal.com

I ordered a welcome back running sport shoe on 29 april becouse i have to go out of station in 10th of may. My order number is [protected].
Now today they acknowledge that your order is cancelled no genuine reason from customer care and now the shoe price is 789.
I wondered to see my order has been cancelled without my permission never expect snapdel can do this.

Hope you will solve my problem before 10th of may.

+1 photos

May 2, 2016

Complaint marked as Resolved

Step 1: Place my order as in old price because it's not my fault of cancellation. It's humble request to you. Snapdeal E-mail Address : [email protected]

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Dear Diksha,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 5, 2016

Verified Support

Hi Diksha,

Our team got in touch with you and requested to place a fresh order.

Thanks,
Team Snapdeal

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Address: New Delhi, Delhi

Website: Snapdeal.com

I had ordered (Order ID: [protected]) an American Tourister Konnect 4 Wheel Navy Trolley-Size Small (Below 60 cm) from Snapdeal on 26th April. I got a mail from Snapdeal on 30th April saying that my item has been delivered. I never got the item and i have been trying to reach their customer care to report the same, however surprisingly their call center has not executives.

I sent them an email as well, however there has been no response. This looks like a scam.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Dear Vipin( vipin242004),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Address: Cuddalore, Tamil Nadu, 607106

I have ordered surya smart 3 burner glass top gas stove 3 automatic order id: [protected], placed on 12 nov, 2015 and delivered on: 26 nov, 2015 but i got broken one and then i dnt no whether its broken or not after that i went to my home town gas repair centre. They only said me its a broken one and useless product so please dnt buy this kinds of product in online ...

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Dear [protected]@med,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 5, 2016

Verified Support

Hi [protected]@med,

Our team got in touch with you and requested to visit service center.

Thanks,
Team Snapdeal

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Address: New Delhi, Delhi, 110088

Website: www.snapdeal.com

I ordered gala spin mop fro snapdeal which was delivered as damaged, since them i have complained multiple times to snapdeal. Called in emailed but they have not picked up the broken product. The procust was packed excellent but upon opening it was broken, which means broken product was packed deliberately. They keep sechedulign product pickup to wrong address and then keep cancelling it, even their socila media team called but failed to get the product picked up . In additon i am unable to dial in to snap deal customer care ivr says till your product is picked up please be patient. Snap deal is waiting for me to give upby harassing me. Do not buy anything from them their refund policy is a big hoax.

Order id - [protected]
Email - [protected]@yahoo.com

Aug 6, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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P

prana10

from Gurgaon, Haryana

May 2, 2016

Just got a call from snapdeal stating that i closed my complaint what a bunch of liars instead of resolving the issue they are now shifting blame on me. why would i cancel the refund . Just another delay and unethical tactic from Snapdeal (dil ki deal ?)

Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Dear Pranay( [protected]@yahoo.com),

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

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Address: 122001

Website: www.snapdeal.com

I had placed return request of my two items (Mufti Pink Linen shirt) on 25th April, 2016 and till now did not get any pick up service for both the items. I called customer care of snapdeal 5-6 times in past 1 week for getting arranged pick up service but I get fake promises every time . Highly disappoint with snapdeal services and wants to get it resolved asap.

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 2, 2016

Verified Support

Dear shikha,

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 9, 2016

Verified Support

Dear Shikha,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Kolkata, West Bengal, 700049

I have purchase a photocopier Konika milonta bizhub 164 scanner on 14th april. It was damage product I ask for refund, they picked up on 16 th April. That day they gave an SMS you bank account has been intiated . from Monday 18 I am calling customer care they are saying within 24 hr your money will refund. 1 week passed by after that I call senior executive they promise me that within evening your money will be refund. But till now 18 goes nothing happen Snapdeal cheating with customer and not give their money on time. I am totally fed up with the service no mail is respond or even call totally mis behaviour. Plz take nessary action against the company .I have called media and shows all my document how they cheating with cust.
Order id- [protected]

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 2, 2016

Verified Support

Dear Aviknimta,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

M

meetsingh

from Chandigarh, Chandigarh

May 2, 2016

I have purchased ambrane power bank as on 3-03-16.problem is that its not charging properly.data cable is not connected to my phone.i am having problem so please kindly dolve my query ASAP.

Snapdeal.com Customer Care

from New Delhi, Delhi

May 2, 2016

Verified Support

Dear Meet(meetsingh),

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 9, 2016

Verified Support

Dear Aviknimta,

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 9, 2016

Verified Support

Dear Meet(meetsingh),

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Chennai, Tamil Nadu, 600112

Website: www.consumercomplaints.in

I applied for job as delivery boy in snapdeal for that they asked me to pay ₹4450 as deposit money so i paid deposit money of ₹4500. Then they asked me to pay ovc money of ₹500 in which they cut ₹110 ovc charge and they will send me dd of remaining ₹390 for that i paid ₹500. Then they said that you will get your job conformation letter and company id card within 2 days but nearly 2 weeks are over but i did not got job conformation letter and other thing. Please do help me or else return my money which i paid.

+7 photos

Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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S

sanjay ranga

from Delhi, Delhi

May 2, 2016

Vpo ahun (Kaithal) haryana. My sandisk 16 gb sd card struck in kaithal due to some misinformation please help me sending my sd card. My pin code is 136027 (Kaithal)&136021 (Pundri).

Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Dear sanjay,

Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 10, 2016

Verified Support

Dear Sanjay,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Hyderabad, Andhra Pradesh

Website: Snapdeal

Dear Snapdeal,

Your one of the employee from Surat Abhishek Tiwari doing very wrong practice to get promotion and increment.
He ask his friends and relatives to buy product from his sellers on Snapdeal and ask them to return the product after 2 days of delivery.
This is very bad for sellers and very bad practice by your company employe.
Seller get negative feedback because this.
You can check his records for the month of March or February for confirmation.
Please do the needful for stop these kind of practice.
Thanks,
Lallantop

Aug 7, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 2, 2016

Verified Support

Dear Customer(Lallantop),

Thanks for sharing your feedback with us. We will forward your feedback to our concerned team and will get back to you.

Regards,

Team Snapdeal

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Address: Thiruvananthapuram, Kerala, 695581

Website: www.snapdeal.com

In one month this is the second time i am having a very bad service from snap deal. Please check my records with them previously they have messed up my wife's gift by sending just a piece of order from a set of three . And now they have messed up my 5 year old niece birthday gift . I am ordering these from state of qatar trusting them and their customer services . Now for a 5 year old gift instead of a toy what they have send is a tyre pressure gauge meter.

How could they do such a thing for a kid ? My heart is broken when that 5 year old kid had opened the gift ... Such a shame they have brought to me which is not replaceable. They should have seen that kids face ... Seriously .

Please do the needful on the same
My order details as follows order id: [protected] (1 item) details
Placed on 18 apr, 2016

And the other order which they messed up was order id: [protected] (3 items) details
Placed on 14 mar, 2016 for which after so many complains they have send me a replacement, but snap deal is not responding for the toy product i have bought .

Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 2, 2016

Verified Support

Dear Sibin( sibinshukoor),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Hi Sibin( sibinshukoor),

Our team got in touch with you and informed that refund/replacement is not possible as per our policy.

Thanks,
Team Snapdeal

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Address: 500059

I regularly shop on amazon and flipkart & for a change i ordered sandisk 16gb pack of 2 on snapdeal on 17-apr-2016 (Order number [protected]).

Order id: [protected]
Price: rs. 539
Free shipping
Mode of payment: cash on delivery

The delivery person collected rs. 565 instead of rs. 539 showing the retailer invoice sticked to the product. I was not happy with this and immediately raised a service request with snapdeal (Req id:[protected] against the order.

Customer support person called me and said they will credit back rs. 26 to my snapdeal freecharge account with in 24hrs (Attaching the email snapshot). Its been 10 days and still they didn't credit anything on my freecharge account.

Rs. 26 is a small amount but i thought i should bring into public the fraudulent practice of snapdeal. People think that "cash on delivery" is the safest method to ensure we get our product in our hand for what we pay but with snapdeal even cash on delivery is fraud.

+1 photos

May 12, 2016

Complaint marked as Resolved

Hi, Snapdeal team apologised and credited the difference amount in my Freebalance account. Now I can redeem it within next 6 months. I thank Indian consumer complaints team and Snapdeal for resolving this amicably.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

May 2, 2016

Verified Support

Dear Ranjeeth(ranjeeth12),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

May 3, 2016

Verified Support

Dear Ranjeeth(ranjeeth12),

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal

R

ranjeeth12

from Hyderabad, Telangana

May 12, 2016

Thanks. The issue is resolved.

Snapdeal.com Customer Care

from New Delhi, Delhi

May 12, 2016

Verified Support

Dear Ranjeeth(ranjeeth12),

Thanks for acknowledgement.

Regards,
Team Snapdeal

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