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Snapdeal.com Complaints & Reviews

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H
harishsv1
May 4, 2016
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Address: 560076
Website: www.snapdeal.com

I had booked for an airconditioner online, on march 22 on www.snapdeal.com by paying amount of 25, 800 thru credit card emi - citibank. Then i cancelled on 25march. But i didnot recieve money as refund till date.
Order number - [protected]


I am in continiuos touch with snapdeal customer care, who are responding fine. They also told that they are raising this issue to resolution team, so that refund can happen in 1 day. But looks like resolution team is not in sync with them, since this is happening from 20 days.

I also told that if you dont want to refund, pls give me the product, but now the summer itself is going.
Snapdeal.com customer support has been notified about the posted complaint.
Dear Harish(harishsv1),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Dear Harish(harishsv1),

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal
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    Pankaj Shakya
    May 3, 2016
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    Dear sir I am not satisfied snapdeal services
    Miane video con infigution flame mobile set purchase kiya jiska specifition 3 g support dikha raha that lekin received mobile 2 g support jiske lite 5 to 6 day dealy 2 to 4 time customer care par phone kiya lekin koi response nahi mila last mai Maine bahi mobile use karna start diya hai customer care lagbhag dealt ek hi baat milk engineer assign kar dia hai apka mobile check karega but koi engineer nahi aaya
    Snapdeal.com customer support has been notified about the posted complaint.
    Dear Pankaj,

    We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

    Regards,
    Team Snapdeal
    Dear Pankaj,

    We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

    Regards,
    Team Snapdeal
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      R
      Rohan846
      May 3, 2016
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      This is regarding the 22442016 against order number [protected]

      Sorry to say, but even after multiple call to your customer executive no resolution is provided. I really feel cheated by snapdeal and made big mistake by buying product from snapdeal.

      First call, i made on last saturday i.E. 23/04/16 for requesting to return mobile and i was informed that technical executive will visit my home before taking mobile back but no one visited till now. We (Me and my wife) have made multiple call but every time i got assurance but no action is made.

      Could you please tell me, is there any deadline to resolve this issue?

      I don't care if you not take your mobile back but please give my money back so that i can purchase new phone or now allow me to purchase new phone from your site.
      Snapdeal.com customer support has been notified about the posted complaint.
      Dear Rohan(Rohan846),

      Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

      Regards,
      Team Snapdeal
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        R
        Rakesh Kumar Baral
        from Bhubaneswar, Odisha
        May 3, 2016
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        Address: New Delhi, Delhi, 110001
        Website: shopping website

        Dear sir I am not satisfied snapdeal services my refund pending since 27th Feb.on 22nd feb. I brought golden sparrow high ankle shoes from your website.i returned my product on 26th feb.since 27th Feb., I have not even get my money yet.I sent them many mails but no any positive response by snapdeal.they don't even allow me to change my bank deatails.my order id is [protected] and my reference complain no[protected].please care my complaint and give my money.
        Snapdeal.com customer support has been notified about the posted complaint.
        Dear Rakesh,

        Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

        Regards,
        Team Snapdeal
        Dear Rakesh,

        Hope you are doing good.

        We tried contacting you, but were unable to get in touch. Please contact us on [protected]@snapdeal.com for any further information.

        Regards,
        Team Snapdeal
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          K
          komal20
          from Mumbai, Maharashtra
          May 3, 2016
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          Website: snapdeal.com

          I refunded this item because it was in a bad state and of poor quality on 29 April. As soon as products get delivered within 15 mins I placed a request fir refund. I have made multiple calls to customer care and hvnt rcvd any confirmation on my refund or explanation on why they are holding my money. its been 5 dats and i still havent received my refund and cc representative told me it will be resolved in 48 hours which has not been done. how can you hold my money on quality issue when I have the same issue on your product. Please refund my money asap

          order id:[protected]
          Snapdeal.com customer support has been notified about the posted complaint.
          Dear Komal( komal.[protected]@gmail.com),

          Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

          Regards,
          Team Snapdeal
          Dear Komal( komal.[protected]@gmail.com),

          Hope you are doing good.

          We wish to inform you that your refund has been initiated from our end.

          Regards,
          Team Snapdeal
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            J
            jagu27
            May 3, 2016
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            Address: New Delhi, Delhi, 110020
            Website: www.snapdeal.com

            Dear Sir/Madam,

            I had ordered a Micromax Television on Snapdeal.com which was delivered on 21-March-2016. We had called for Authorized Technician from micromax For the Installation purpose. Once the installation was done the technician told us the product is faulty. I immediately lodge the compliant in snapdeal regarding the product on 22-March-2016. Snapdeal took 4 weeks to make the Pick-up. That's really pathetic. i have Shared my Bank details with Snapdeal for Refund on 21-April-2016 i was promised that the amount will refunded to account within 4 working Days but as of now it has been 10 days i have not got the money in my account. Daily i am calling and reminding them on this. they giving hoax promises like i will getting it in 2 hours, 4 hrs & 24 hrs Blah Blah... Please look into the Issue. And Help me out as soon as possible.

            Thanks & Regards,
            Jagannath
            Snapdeal.com customer support has been notified about the posted complaint.
            Dear Jagannath,

            We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

            Regards,
            Team Snapdeal
            Dear Jagannath,

            We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

            Regards,
            Team Snapdeal
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              K
              krunalisin
              from Mumbai, Maharashtra
              May 3, 2016
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              Address: Ahmedabad, Gujarat, 380013

              We had purchased a hp scanner n9120 - a3 size scanner from snapdeal.com order id: [protected] on 25 april 2016 payed rs157000. They wear abot to deliver the product between 28april to 2 may. From day one we had seen that delivery confirmation was not update on calling the call center every time they say that snapdeal will take care of your order if the seller is not shipping the order snapdeal will send the same product that we had purchased from other vender, this continued up to 2 march. On 2 march once again we had call the snapdeal for the order status. Same thing they told that snapdeal will take care of your order told us to waiting till evening, on 2 may evening we got a mail that our order has been cancelled without intimating us.
              Snapdeal.com customer support has been notified about the posted complaint.
              Dear krunalisin,

              Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

              Regards,
              Team Snapdeal
              Dear.

              Team Snapdeal

              How much time you need ? How would a customer will believe your promises ?
              Dear krunalisin,

              We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

              Regards,
              Team Snapdeal
              Dear krunalisin,

              We wish to inform you that your refund has been initiated from our end.

              Regards,
              Team Snapdeal
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                U
                Upendra J Patel
                from Bengaluru, Karnataka
                May 3, 2016
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                Address: 395002
                Website: Snapdeal

                I had Purchased Bluetooth Headset from Snapdeal on 20th Oct2015 and because of Dameged booked for Replacement but they were picked up item very late on 16th Nov2015 from my home, after it they had cancelled my order and generated new order themselves on 31st oct 2015 and not returned back me till date and insisted me for refund till 31st Dec2015 then after it is also stopped i had tried for it to them several times but they were not replied even single call to me.
                i had already asked for replaced item but not recevied yet.
                will you please do needful
                Upendra J Patel
                Surat, Gujarat.
                Mo. [protected]
                [protected]
                Snapdeal.com customer support has been notified about the posted complaint.
                Dear Upendra,

                We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

                Regards,
                Team Snapdeal
                Dear Upendra,

                We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

                Regards,
                Team Snapdeal
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                  A
                  Ajgalley 66
                  from Champa, Chhattisgarh
                  May 3, 2016
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                  Address: 495677
                  Website: www.snapdel.com

                  Dear sir, i paid 1493 for two items order no [protected] sub order [protected] kdp auto folding car window sunshade received date 03 may one pair defective it has not tap and material how i install it.2nd itmes sub order [protected] speedwav car rear window rollor sunshade is not coming at my address .What can i do.Please inform me. My email address not correct
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Dear Customer(Ajgalley 66),

                  Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                  Regards,
                  Team Snapdeal
                  Hi Customer(Ajgalley 66),

                  Our team got in touch with you and advised you to send product manually.

                  Thanks,
                  Team Snapdeal
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                    R
                    rajesh deena
                    from Bengaluru, Karnataka
                    May 3, 2016
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                    Address: 600092

                    I had made a purchase (Order id no [protected] dt 26.02.16) of intex cloud swift 4g 3gb ram/164b rom(Color grey) on 26.02.16 initially the mobile was working and then suddenly there was a problem with touch screen and i had given for service at intex service center @ ambattur now the service people are telling that there is a problem with the board, and the same has to be replaced which i am not interested, i want you to replace the product as within 2 month if this problem has occurred what guarantee that it might not occur again. I want a new piece. I request you to replace the same immediately.

                    Regards,

                    Rajesh kumar
                    [protected]
                    Mail id: [protected]@gmail.com
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Dear Rajesh,

                    Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                    Regards,
                    Team Snapdeal
                    Hi Rajesh,

                    Our team got in touch with you and requested to visit service center.

                    Thanks,
                    Team Snapdeal
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                      V
                      viveksharma8162
                      from New Delhi, Delhi
                      May 3, 2016
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                      Address: New Delhi, Delhi, 110048
                      Website: www.snapdeal.com

                      Dear sir/ madam,

                      I am very disappointed to say that my order for micromax canvas spark 2plus (8 gb) with order id: [protected] was a replacement for the last order and this is again the same. The product in the website is showing with the new branding and logo of micromax but the product delivered to me is with the old branding and logo.

                      Moreover that snapdeal does not have direct customer care number on which we can talk to the representative directly. The number provided is automated and i was only able to listen to a robot.

                      Don't cheat people.

                      Thanks & regards,

                      Vivek sharma
                      Ph:+91-[protected]
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Dear Vivek(viveksharma8162),

                      Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                      Regards,
                      Team Snapdeal
                      Hi Vivek(viveksharma8162),

                      Hope you are doing good.

                      We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

                      Thanks,
                      Team Snapdeal
                      Dear Team Snapdeal,

                      I am more disappointed now after hearing and seeing the message from your end about the resolution of the issue that was raised by me. The status remains the same.

                      1. I was told that I am having 2 options, one is replacement and second one is refund. Then you omitted first option that even if I will request for the replacement then it wont get replaced with the product that was showcased on the portal. So I am left with one option which is refund. I saw a product image which is the only option available in online purchase. I hoped that I will get the same product I saw in the image and I paid for that but i never got the same product.

                      2. I paid for the product, so I will not go for the refund. I would have respected your company policies if they comply to the point of satisfying the customer not giving them hard time. I will only be happy if Snapdeal and Micromax both are ready to take step towards resolving the issue. If a company is spreading Image of a product in public that means they will come with the product and if a company is showcasing the image of the product on a selling portal that means the product is available. I want the phone with new branding and I have all the rights to claim the phone with new branding.

                      3. In this case, I can consider one point and wait for the period of time till the time Micromax is producing it and the day they are coming with the product in the market, they need to do the replacement.

                      I am attaching the product image that I supposed to get and the image of the product that I got. Dear ICCF, please consider this matter, as snapdeal is trying to close this matter without even resolving the same. They are totally unprofessional. Their online portal has some serious functional boundaries and it makes customer helpless. Flipkart is having 30 days return policies but these ppl have only 7 days return policies. Government should look into the policies for e-commerece companies like Snapdeal again. Ultimately we are suffering and getting cheated.

                      Thanks & Regards,

                      Vivek Sharma
                      Ph: +91-[protected]
                      Dear viveksharma8162,

                      We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

                      Thanks & Regards,
                      Team Snapdeal
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                        D
                        Deepti6021
                        from Ajmer, Rajasthan
                        May 3, 2016
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                        Address: New Delhi, Delhi, 110020
                        Website: www.snapdeal.com

                        Hello, I ordered SONY TV whose details are given below. When I got package, outside covering was of Same Model but when I opened package, we found a Samsung TV which did not even have Remote Control. So the Samsung TV which I have received also looks fake. I tried contacting Snapdeal for return and refund but reply which I got from them goes like "We cannot process the refund or replacement request as your complaint does not pass our internal checks" Apart from this there is no update from their end. Their internal request number for return request is "21502173". Could you help us in this regard, our mails to them did not get any further update on this. Below are order details. If you need anything else for proving same, please let me know. ORDER NO: [protected] SUBORDER NO:[protected] INVOICE NUMBER : S65525/15-16/1083 INVOICE DATE : 17-Mar-2016 Seller Details: CORPORATE TRADERS.-MUNDKA3 Khasra No-50/12 (Plot No – 185) & Khasra No- 50/13/1 (Plot No. 185 A), Swarn Park Industrial Area, Mundka, CITY Delhi / STATE Delhi PIN 110041 COMPANY''S VAT TIN : [protected] COMPANY''S CST NO : [protected] Delivery By: DISPATCHED VIA Fedex_Surface DISPATCH DOC. NO. (AWB[protected] Item details: Sony KLV-40R562C 101.6 cm (40) Full HD Internet LED Television ITEM CODE : DH169235 Amount: 49399.00
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Hi Deepti(Deepti6021),

                        Our team got in touch with you and informed that correct product has been delivered hence we can not entertain the complaint.

                        Thanks,
                        Team Snapdeal
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                          N
                          Nikpatel0309
                          May 3, 2016
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                          Address: New Delhi, Delhi, 383480
                          Website: Snapdeal.com

                          I order a memory card from snap deal, My order I'd is [protected]
                          And I did not find this help full so I request return return is done as per time and I give their bank details to request a refund. They mail me to wait it will occur in 4days
                          And their status at application show that I already get refunded. And it is show I get refunded at 26th march and today 3rd april. How can you people help me.
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Dear Nik( Nikpatel0309),

                          Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                          Regards,
                          Team Snapdeal
                          When will I expect my refund back in any terms it is not necessarily to give me on bank. Any type will be fine I want only my refund.
                          If any case I'll like to talk with snapdeal customer care if you provide me no where I can call it will be good. Or call me right now.
                          Dear Nik( Nikpatel0309),

                          We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

                          Regards,
                          Team Snapdeal
                          You people take how much time to resolve one tiny problem. And stop making same message every time give appropriate timeline if you have something like respect to run a company. Worst e commerce experience ever. Not even use snapdeal again and suggests friends to stop using. Worst experience ever.
                          Dear Nik( Nikpatel0309),

                          Apologies for the delay. Our team is working on this concern; we will get in touch once we have further updates on the same.

                          Regards,
                          Team Snapdeal
                          Dear Nik( Nikpatel0309),

                          We wish to inform you that your refund has been initiated from our end.

                          Regards,
                          Team Snapdeal
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                            ajay.kharwar
                            from kolkata, West Bengal
                            May 3, 2016
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                            Address: 700091
                            Website: snap deal.com

                            I had placed return request of my one items ( Intex mobile ultra ) on 29 April, 2016 and till now did not get any pick up service for both the items. I called customer care of snapdeal 5-6 times in past 1 week for getting arranged pick up service but I get fake promises every time . Highly disappoint with snapdeal services and wants to get it resolved asap...
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Home delivery curiyar vala nathi karta
                            Dear Jayesh,

                            We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

                            Regards,
                            Team Snapdeal
                            Dear Ajay(ajay.kharwar),

                            We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

                            Regards,
                            Team Snapdeal
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                              D
                              Diksha Khatwani
                              May 2, 2016
                              Resolved
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                              Resolved

                              Address: Gondia, Maharashtra, 441601
                              Website: www.snapdeal.com

                              I ordered a welcome back running sport shoe on 29 april becouse i have to go out of station in 10th of may. My order number is [protected].
                              Now today they acknowledge that your order is cancelled no genuine reason from customer care and now the shoe price is 789.
                              I wondered to see my order has been cancelled without my permission never expect snapdel can do this.

                              Hope you will solve my problem before 10th of may.
                              May 2, 2016
                              Complaint marked as Resolved 
                              Step 1: Place my order as in old price because it's not my fault of cancellation. It's humble request to you. Snapdeal E-mail Address : [email protected]
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Dear Diksha,

                              Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                              Regards,
                              Team Snapdeal
                              Hi Diksha,

                              Our team got in touch with you and requested to place a fresh order.

                              Thanks,
                              Team Snapdeal
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                                V
                                vipin242004
                                May 2, 2016
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                                Address: New Delhi, Delhi
                                Website: Snapdeal.com

                                I had ordered (Order ID: [protected]) an American Tourister Konnect 4 Wheel Navy Trolley-Size Small (Below 60 cm) from Snapdeal on 26th April. I got a mail from Snapdeal on 30th April saying that my item has been delivered. I never got the item and i have been trying to reach their customer care to report the same, however surprisingly their call center has not executives.

                                I sent them an email as well, however there has been no response. This looks like a scam.
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Dear Vipin( vipin242004),

                                Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                Regards,
                                Team Snapdeal
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                                  Ah@med
                                  from Chennai, Tamil Nadu
                                  May 2, 2016
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                                  Address: Cuddalore, Tamil Nadu, 607106

                                  I have ordered surya smart 3 burner glass top gas stove 3 automatic order id: [protected], placed on 12 nov, 2015 and delivered on: 26 nov, 2015 but i got broken one and then i dnt no whether its broken or not after that i went to my home town gas repair centre. They only said me its a broken one and useless product so please dnt buy this kinds of product in online ...
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Dear [protected]@med,

                                  Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                  Regards,
                                  Team Snapdeal
                                  Hi [protected]@med,

                                  Our team got in touch with you and requested to visit service center.

                                  Thanks,
                                  Team Snapdeal
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                                    prana10
                                    from Gurgaon, Haryana
                                    May 2, 2016
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110088
                                    Website: www.snapdeal.com

                                    I ordered gala spin mop fro snapdeal which was delivered as damaged, since them i have complained multiple times to snapdeal. Called in emailed but they have not picked up the broken product. The procust was packed excellent but upon opening it was broken, which means broken product was packed deliberately. They keep sechedulign product pickup to wrong address and then keep cancelling it, even their socila media team called but failed to get the product picked up . In additon i am unable to dial in to snap deal customer care ivr says till your product is picked up please be patient. Snap deal is waiting for me to give upby harassing me. Do not buy anything from them their refund policy is a big hoax.

                                    Order id - [protected]
                                    Email - [protected]@yahoo.com
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Just got a call from snapdeal stating that i closed my complaint what a bunch of liars instead of resolving the issue they are now shifting blame on me. why would i cancel the refund . Just another delay and unethical tactic from Snapdeal (dil ki deal ?)
                                    Dear Pranay( [protected]@yahoo.com),

                                    Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

                                    Regards,
                                    Team Snapdeal
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                                      shikha kapkoti
                                      from Bengaluru, Karnataka
                                      May 2, 2016
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                                      Address: 122001
                                      Website: www.snapdeal.com

                                      I had placed return request of my two items (Mufti Pink Linen shirt) on 25th April, 2016 and till now did not get any pick up service for both the items. I called customer care of snapdeal 5-6 times in past 1 week for getting arranged pick up service but I get fake promises every time . Highly disappoint with snapdeal services and wants to get it resolved asap.
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Dear shikha,

                                      We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

                                      Regards,
                                      Team Snapdeal
                                      Dear Shikha,

                                      We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

                                      Regards,
                                      Team Snapdeal
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                                        Aviknimta
                                        from Kolkata, West Bengal
                                        May 2, 2016
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                                        Address: Kolkata, West Bengal, 700049

                                        I have purchase a photocopier Konika milonta bizhub 164 scanner on 14th april. It was damage product I ask for refund, they picked up on 16 th April. That day they gave an SMS you bank account has been intiated . from Monday 18 I am calling customer care they are saying within 24 hr your money will refund. 1 week passed by after that I call senior executive they promise me that within evening your money will be refund. But till now 18 goes nothing happen Snapdeal cheating with customer and not give their money on time. I am totally fed up with the service no mail is respond or even call totally mis behaviour. Plz take nessary action against the company .I have called media and shows all my document how they cheating with cust.
                                        Order id- [protected]
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Dear Aviknimta,

                                        Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

                                        Regards,
                                        Team Snapdeal
                                        I have purchased ambrane power bank as on 3-03-16.problem is that its not charging properly.data cable is not connected to my phone.i am having problem so please kindly dolve my query ASAP.
                                        Dear Meet(meetsingh),

                                        We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

                                        Regards,
                                        Team Snapdeal
                                        Dear Aviknimta,

                                        Hope you are doing good.

                                        We wish to inform you that your refund has been initiated from our end.

                                        Regards,
                                        Team Snapdeal
                                        Dear Meet(meetsingh),

                                        We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

                                        Regards,
                                        Team Snapdeal
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