Snapdeal.com Complaints & Reviews

I am raising the request for order id order id: [protected] from last 23 days.

As the reverse pick up was not happened by snapdeal because of t echnical issue, snapdeal asked me to send it to the below address.

The tracking no. Is [protected] sent through blue dart.
Snapdealkhasra no. 9/24, nangloi jatveena enclave, railway station, nangloi, new delhi - 110041

But the person named jayram at the address refused to accept.Till eyt its been a month everyday i am writting them & calling them.But there is no action has been taken.On top of teh product moeny my courier charge also on waste.
Please refund me my hard earning money asap with the courier charge
That would be a great help

I have ordered for an Intex Cloud Jewel Mobile Phone on 20 Apr 2016. My order ID No is [protected]. Today at 1645hr I have received a packet of salt instead of mobile phone from the shipping coy. I have also paid Rs 6000/- to the delivery boy. The packet was in teared condition. Please resolve my complaint immediately. I am going lodge an FIR for the fraud and also giving article to publish in news paper. May I request you for early resolvement of the complaint

My name is ravi chauhan i have purchased. Infocus m350, 16gb phone from snapdeal...I have placed ordered of a date of 7/2/2016. My order number is [protected] . and it had been delivered to me at 10/2/2016..
When I purchased this phone, I faced a problem with it's front camera .so I returned this phone about 15/2/2016 but I didn't get refund yet . I called many times snapdeal costumer care but they always said that " we are trying.. "
I'm frustrated too much.. So please sir take legal action against snapdeal. I want my money back. From snapdeal..

Order No : [protected] : Invoice no. S902A3/16-17/3723 Dt: 10.04.2016
The mobile phone received through courier is faulty. We are not able to switch on the mobile phone. Customer care guys and girls are promise to send the engineer to check the product and to take it back . As off know no body has come to collect the product . Please take back the product and refund the money immediately.


We have been calling...

I purchased a Maharaja Whiteline 45 litre atlanto desert cooler for rs 8845 on 8th of April, 2016 under order no [protected]. the cooler was received on 14th April, 2016 and was with manufacturing defect. I immediately called to Customer care of Snapdeal and requested for replacement under complaint no 22195262 and have not received cooler so far. Simultaneously i was asking for 50% compensation of total value of the product. I am continuously talking to CC on daily basis and nothing has happened so far. In this process I have also lost lot of money over phone calls and time.
Also I have purchased this cooler on credit card and for which I am also paying interest. My family is dying in heat and snapdeal has no concern regarding this.

I have purchased Karbonn mobile but within 3 months it's not working properly, I have given mobile in service center and it's been 15 days still they are not giving any proper time line, pls help as I need Mobile on priority .


Regards
Devesh
[protected]

I have ordered for FABHOMEDECOR ELZADA SOFA SET(3+1+1) on April 9 2016. Until April 20th, Tracking status shown as READY FOR DISPATCH. But when i checked the status yesterday, it was shown as "COURIER RETURNED TO SNAPDEAL" without any prior notice. I have contacted customer care today and I came to know that they updated as "Cannot deliver the product so it has been returned to Snapdeal".
To be very honest, I did not even receive any call from snapdeal courier. I have mentioned the same to the customer care officer but there is no proper response, He replied "Sorry for the convenience, We will provide you with a refund for the ordered amount". It is not about refund, I just want this to be resolved out and no other customer should face this issue. When they are cancelling the product there should be a prior notice and on the confirmation from the customer Snapdeal has to cancel the product, Also when we are contacting customer care, there should be a valid response for the same. This is ridiculous and they wasted almost 13 days of my time by simply waiting for the product to get delivered which is unexpected from an online shopping site, I want this to get fixed at the earliest and they should be fined for such activities.

Snapshots for the proof has been attached along with this. Please do the needful.

Hi
I want to tell all my friends not to buy any thing in sale from snapdeal.com. Their strategy is only to increase their registered data base. Process is
Snapdeal run sale.
Sell some products at 80% 90% off.
Attract customers to buy it.
People register and buy.
And later they refuse to give products and cancel it by giving different excuse like..
There was problem in transit .
Returned to snapdeal.
Order again at new price.
If you call at their number. They do not listen the call. They say products can not be given due to some reason.
And next day they start sale again.
So please beware from snapdeal frauds.
My order numbers which snapdeal has cancelled without any reason are
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
1day before status was "waiting for courier to pickup" now is "returned to snapdeal" when I called them they are refusing to give products.
Do not buy anything from snap deal if you want to save your time.

SnapDeal — Cancelling order without any reason
They Give offers then take back after payment . Shameful for snapdeal Directors, promoters, investors & employee.
1)Suborder Id: [protected]
Status Quo Cubs Red Printed Round Neck T-Shirt.
2)Suborder Id: [protected]
Bells & Whistles Pink Crew Neck T-Shirt
3)Suborder Id: [protected]
Bells & Whistles Purple Mandarin Collar Casual Shirt
4)Suborder Id: [protected]
Bells and Whistles Light Pink Solid Pique Polo for Girls
5)Suborder Id: [protected]
Bells & Whistles Orange Casual Shirt
6)Suborder Id: [protected]
Avengers Yellow Tee
7)Suborder Id: [protected]
Batman Yellow Tee

I have purchased v guard stabilizer for Rs. 2200 through snapdeal.com.
cargo (stabilizer) was found to be physically damaged. i have requested for replacement. snapdeal says that they dont do pick up from my area( please note:- my area is jalgaon which is a big city and almost all online portals provide pick up from this particular area)
below are details of complaint:-
ticked id:[protected]refer several telephonic conversations)
reference no:[protected]for complaint / query dated 19.04.2016, which was suppose to be responded within 24 hours, is still pending)
reference no;[protected]
order id:- [protected]
snapdeal are asking us to deliver the product by courier. but most of the courier agency are denying to take the cargo as they dont deliver to their warehouse. only bluedart is ready to deliver, but they are asking for Rs. 1800/- . i cannot spend another Rs. 1800/- for the product of Rs. 2200/-. even if they refund this amount, i am not willing to spend another 1800/- rupees for such poor service.
i have asked them to arrange for pick up of the cargo ( v guard stabilizer) and arange for replacement urgently. but still they are not responding.

[protected] this is my snapdeal order id and the registered email id is [protected]@gmail.com
19th april to 21st april was the promise date of delivery but there are no update about this product. and snapdeal helpline no [protected] is too much bad and no assistant can solve this.
I want to cancel the order but there are showing error.
Snapdeal is Very bad online marketing website
contact no - [protected]

Order id: [protected],
I ordered the above item from snapdeal on apr 5th 2016. I paid for the item through my debit card later i received a mail from the snap deal that the item was delivered. But i didn't received the item yet. Even i didn't received a call from the courier.
My mail id : [protected]@gmail.com
Mobile no: [protected]. I want refund of my amount.
Please help me. Please help me

I had bought one MP3 player from snap deal. It is Phillips brand and go gear model. I charged the battery as per the user instructions but it did not start only when I tried to switch it on. I immediately requested for return the product and claimed refund. The return request was raised in 10 April and till today 21st April there is no response from snapdeal. It cheated me and is not returning my money. Pls help.

Ordered a fastrack watch id no. [protected] and got an empty parcel. Complained on the same instant and shared all the photos, account details, id details as asked by the company. They assured me that refund will be initiated within 48 hrs but it has been more than 12 days and it seems customer care is just making fool. Daily they are saying that payment will be refunded within 48 hrs and more than 6 such 48hrs has passed. Please look seriously at this case take action and refund as soon as possible. Thinking to lodge fir in the local police station and in consumer forum in the next 48hrs as i recorded the calls with customer care of company. Customers are loosing faith on company due to these types of frauds.

Ticket id: 21717648
Order id: [protected]
I have placed the above mentioned order on april 1st 2016 of canon eos 1200d with 18-55mm + 55-250 mm lens, online from snapdeal.com, i spent 25000 . I got the box on 3rd of april 10.55 am. I opened up the box and that was shockingly empty there was few cables of camera and pouch of the same apart from that there were only polythenes and empty boxes inside, i made the video of the same and where i was opening up the box the place was under surveillance, immediately i marked a written complaint at snap-deal portal, i got an automated mail also that they will contact me in 48 hours but no one contacted me after that i made almost 20 calls only to arrange a communication with me, only to say them whatever they are doing in the case at least let me know .. After so many complaints they sent an email to ask me, provide the images and proofs on that i was not able to send any video bcz that was more than 25mb they said in that case only send images, i sent the same but i was not satisfied with the images bcz that was not enough according to me, i asked them so many times in written and calls that i wanna send video and cctv footage but they denied every time and finally they said that item were delivered successfully, they were not interested to take the video, frommy side bcz they knew i will provide the video along with cctv footage on basis of those they have to accept that they have not delivered the item in the box, they were afraid of truth that’s why they have finalized the decision on one sided investigation, i am calling them on daily basis and writing emails also to provide them my video and cctv footage but they are saying 24 hrs to wait and 48 hours to wait after that set time, again they are repeating same process, whenever i called up they tried their best to provoke me by saying and asking kidish things, one of them said that you are fraud … i am shattered by after heard those words.. How can their representative say that without any proof, i must say that snapdeal ppl are liar and fraud bcz i have proof that cheated on me and now they are lying..
I want my product or my money.

Order no [protected]
I have ordered redmi 2 prime 16 gb on 26 oct 2015
In bill imei no - bd[protected]
After few months i have face some problem in my phone.
I came to customer care and i came to know that
There is different imei no in phone and as per bill. It is clearly seems that sanpdeal gave me a duplicate phone.

Please replace my phone or else refund my money

[protected]
my order is royal blue dress semi stitches (xxl)
size and i returned the dress and my refund is not me to so plz give my refund

I have placed an order of i phone 6 and i have got only the earphone and the empty box and courier wala says is parcel ki panni utar do m ise record kr lunga jisse ki hmpe bat na ajae and gone way and when we opened the parcel got nothing so do the need full
these are the details of my order so do the need full
and when i have made an call to snapdeal they say nothing
Order ID: [protected]
Reference no: 22422208

Hi there,

bought an iphone 6 - 16 gb from snapdeal.Com and it was promised within 24 hrs. However it was delivered 2 days late from since the date of commitment. Now the company has refund policy fro 7 days and i reached out to them after 7 days requesting for product return and the reason was - it was delivered to my friend's address in delhi since they don't deliver in noida - 201301, so sent an email on 11th april for return request and got this product delivered on 31st march but let me tell you - amazon.In, , flipkart they all have 15 days return policy and why snapdeal can't follow the same policy? after-all it's a loss for customers like us.

I want to return the product now but snapdeal is not accepting this because i was late by 3 days but was before than 15 days which should be a standard return policy. Moreover they don't deliver to noida so i got this product back to delhi address and there it was delayed. Can you please help me to return my product asap please? thanks a lot.

Product - iphone 6 - 16 gb
delivered to delhi on 31st march
return issued on 11th
Snap Deal Order ID: [protected]

Hello,

This is Gaurav, Mobile no- [protected]. I ordered a Nike running shoes on 3rd april order ID-Order ID: [protected]. The shoe quality is worst and I want to return it.Regarding that I registered a complaint on snapdeal website Reference number[protected].
I received my order on 6th of april and registered a request of return on 8th of april. During placing a return request online I changed my pick up address as I am not available on the item shipping address anymore.During my call to customer care on 8th of april the guy told me the item will only be picked at the address to which it is shipped, so he suggested me to ship the item manually and the courier charges will be paid by snapdeal and asked me to wait for max. 48 hours.

I got no mail in next 2 days and again I called the customer care explained him the issue and I asked him to let me speak to his senior. But, he itself talked to the senior and assured me that I'll receive the mail in next 48 hours.
On 15th of april . I again called and explained him my situation and asked him to let me speak to his senior this time.But he said at this time our seniors are not available. So I was left with no option but to trust him again and wait for next 48 hours for mail.

I again called on 19th of april, they again said you will get revert from on in 24 hours.

Today its 20th april and still no response.

Kindly look into it process my request and refund as soon as possible.

Regards,
Gaurav Kumar