Snapdeal.com Complaints & Reviews

• i have made purchase of bajaj gx-07 mixer grinder on snapdeal at mumbai from seller hns i warehouse a bandikavanoor village, chennai, tamilnadu as per address appeared on invoice # d6e ca4/15-16/22802 dated 20th march, 2016. The purchase was made viewing 5 year guarantee on motor & 2 year guarantee on product. Which was mentioned on the product details of snapdeal.
• the mixer was delivered to me on 25th march, 16. But without guarantee card of 5 years on motor. Thus on same day immediately after receiving delivery i had lodged my complaint on snapdeal and customer support assured the resolution in 48 hrs. Next day their customer support informed me that there is no such guarantee on product. I felt cheated and then lodged request for return the product with 100% money back as committed on the site while lodging my order.
• same day i received call from customer support and they requested that there is guarantee of 5 year on motor and will provide after contacting seller and get me same in 48 hrs. Which was not happened.In meantime snapdeal sent me notification of gurantee. And after when i called them their customer support was insisting me consider this notification from their end and assurance of guarantee. I had refused their request as snap deal is neither a manufacturer and nor a brand owner and this their guarantee notification is invalid. I asked them on phone and written on their site to take back the product but after reqesting several times they never responded me so far. Not they send anybody to lift that product
• i feel the product features / specification mentioned on site is merely an eyewash and such tactics are just to attract customers and make them buy and cheat customers. For such blunder license of snap deal should be cancelled. This is fraud. I want snapdeal take this product back and give me my 100% money back.

I make order on date 07 april 2016.Order id: [protected] placed on: 07 apr, 2016
Delivery address
Firoz akhter
183 b/16 chandari c.O.D. Kanpur

Kanpur - 208013
Uttar pradesh
Phone number
[protected]
Payment summary
Total price rs.342
Delivery charges rs.30
You need to pay rs.372
Now they inform me your order is cancelled . How they cancelled.

Sanpdealteam you guys are ture liars, frustrated!
I've ordered a smart phone that is infocus m370i with the order number #[protected]
It has been delivered me on 28 march 2016 & then i've found so many problems in the handset that products heating a lot like if i use it for max 3-4 hour that will surly blast. So i've requested return on 1 april 2016

On 3rd ive received a mail that please visit infocus service center to get your mobile phone repaird!
How you guy can be so dumb that's your duty men not mine i've paid for a genuine phone not for a defective one. And even i would do it if its nearby but service centre is 300km away from here and i've explained that to snapdeal team for thirty times or more..

Snapdeal care centre team is like

"sir
Don't worry, we have escalate your complain you'll get your problum solve within 24hours we'll provide engineer visit to check that device and will refund you after it" i've haird this line for 8-9 times no one is serious there??
Men i'm telling you naa i've never seen any kind of visit in this city but still they say again n again sir trust me this will be happen and solved by tomorrow..

Even i've called so many times they even don't have tried to conact me...

And how liar was the last one
He said sir i've escalate your complain (Again yes!! I kept quite) within 24 hours our backhand team will contact you.
(I mean how liar was he because i had already asked for that and i've got the replay that sir backhand team didn't connect with you, its not possible)
On this nod i said please connect my call to your senior
He requested to wait!
Then sir we're not able to contact our senior.
I didn't agreed and kept asking to connect

And then he disconnected the call?????
How dare you men to do that...
I've called so many times didnt got a genuine response,
You guys are illegally keeping my money.
I want each and every answer now!!!

I ordered an unboxed mobile (order id :[protected]) but later on cancelled it before being dispatched and ordered another unboxed mobile (order id :[protected] ) . The first mobile inspite of cancellation still showing in transit and the later one is still not dispatched .The cancellation request showing in process and the order in transit, the one i actually wanted is still not being shipped .Please resolve the issue as early as possible . My email id [protected]@gmail.com .

Snapdeal - a horror for sellers !!

I started my business expansion into online space with snapdeal. And to my shock this has been worst mistake of my life.
The extent of harassment and false promises by snapdeal is just beyond humanitarian grounds.

1. I have a product which was sold in nov, 2015 for which the payment has not been released till date [16th april, 2016].

2. Further, snapdeal had asked all sellers to return diwali packaging material with a promise that amount for same will be reimbursed but have not received a single penny for packing worth almost 1k.

3. Had complained on multiple occasions and multiple times about the issues we have been facing but there has been no proper response. All we get is another promise and a delay in providing any solution.

The website forces you to pay for logistics charges which is beyond any logical sense. A product as small as pendrive/audio-receiver is categorized as heavyweight and higher charges are recovered.

Even the policies are horrible and selling is difficult with a lot o[censored]nnecessary regulations in place.

I have started selling on other online portals and my online advise for all sellers remains not to sell on snapdeal.. Not even to register. They make you cry blood tears for even most trivial matters.

This is my situation ordered micromax led TV on 31st March got it delivered on 4th april, booked for installation on 5th April when the technician opened the box he said panel is broken and I have raised replacement request on 5th April it's been 11 days since no one gives me resolution these are the couple of emails which I wrote to Escalation Team grievance [protected]@snapdeal.com they call me back and say it takes 1-2 business days they missed 4 Windows need support to go legal and burn them down.
Hi officer,
Complaint no : 21819106

My name is venkat ramana and I am a victim who has been repeatedly cheated by SNAPDEAL if I am not wrong, I ordered product on 31st March and received it on 4th april on 5th April when technician from micromax came for installation he found the panel is broken which also broke my heart. I have raised replacement request on 5th April according to your firm T&C I should be contacted in 24 - 48 hrs but snapdeal again missed deal twice it's been 5 days since I raised complaint and called 4 times no resolution today I spoke to nitin he said the same sorry. For your kind info your sorry doesn't make my hamburger I paid money not thanks for the product.
Hoping for a resolution officer please dnt cheat as your previous team.

Thanks & Regards,
Venkat Ramana
[protected]

Hello someone there to address dead man's voice I am waiting for an oasis in SNAPDEAL desert who can solve this waiting since 11 days for the product replacement no response y is this happening only with me no team responds no one bothers raised return pickup on 5th April and today is 16th April omg I am mentally disturbed and distressed by SNAPDEAL wasted money calling cs no help should approach court on this

[protected]

Dear Kunal / Snapdeal,

I have placed on order on Mon, 22 Feb, 2016 and the order id is [protected] and the invoice number is SCB7B6/15-16/1357. I received this product on 4th March, 2016. There is an problem with this product, as I discussed with the customer care (snap deal) guys they suggested me to return this product on Sat, 19 Mar, 2016 because the service centers of this product is not available at my area and also they provided the Hyderabad warehouse address. As per there suggestion I have sent the product through the Professional courier on 26th March, 2016, also I shared the invoice copy through email. After that i tried to follow up the customer care guys to confirm whether the product has been received or not(almost I called 3 times), every time they are saying like, "we will follow up with the concern backend team to track the product and we will update to you". But they didn't update to me, one day I received a call from the courier center that they informed me like, "my product has been rejected from the snap deal side". After that again I gave an call to the customer care guys and I enquired why the product has been rejected from snap deal side, even though they are saying the same story like, "we will follow up with the concern backend team to track the product and we will update to you".

From Sat 19 Mar, 2016 to till today i.e. Sat 16 April, 2016 (almost a month) I called them (totally 9 times) also I sent couple of mails as well, till today I spoke with 9 executive guys, 3 supervisors(team leads) and two floor managers (Abhijoth & Sayyad Mujahid) but no one was updated to me, why the product has been rejected from snap deal, every time they are saying like "we will follow up with high priority to the concern backend team to recall this product from the courier center and within 24 hours we will resolve the issue and they are saying to me please requested to the courier guys to hold the product with them for another 24 hours". Even today also I gave an call to the customer care guys, the same story was repeated them to wait another 24 hours. Every time they(snap deal guys) are saying, dear customer this is the first time you are talking to me am sure that we will (snap deal) resolve your issue within 24 hours. I clearly asked them, if it not possible to resolve this issue, please let me know then I won't follow up next time at least I can save my time. Even though they are saying the same story like, please wait for another 24 hours.

Regarding the same issue I mailed to kunal (kunal.[protected]@snapdeal.com, the CEO of snap deal) and Rohit (rohit.[protected]@snapdeal.com, one of the big guy in the snap deal). Even though there is no response from snap deal. This is too bad, simply they are playing with customers.


If you(snap deal) guys are doing like this, please add a note in the snap deal web site and mobile apps, that if anyone wants to purchase anything from snap deal, the customer has to be more patience because we (snap deal) won't respond properly to the customer. Then the customer has realize whether he/she has to be continuing with this E-Commerce site or not.

Hello Snapdeal

I purchased a iBall Slide Cuddle A4 Voice-Calling Tablet and placed the order on 9th April, 2016. And the Order ID is [protected]. The reason I preferred this tablet is because of it's good configuration such as Octa core 1.7 gz process and 2 GB Ram and 16 GB Internal memory.

I received the product on 13th of April, 2016. After I received and charged it, it worked for some hours and after that it is repeatedly being automatically switched off. Once it is switched off, for hours together the display is not coming even after pressing the power button. again after sometime, it switches on. again switches off. The tablet has a problem. I bought it as a gift to my wife and she is upset that tablet is useless. When I placed the refund option, I got a call from executive saying technician will be sent to my house to check it. He has not come yet.

I want to return the product since it is useless. I don't understand why snapdeal is making 7-days easy return policy as 7-tough days complicative process for customer. Product buying process is very easy but the return process is very tough for the customer. I felt excited when I order the product but now I feel depressed for the return of the product.

Please do the refund.

Order ID: [protected]
Order date: 06 Apr, 2016
I purchased a product from snapdeal, they given estimated delivery 10-12 Apr, they can't deliver in that time and requested for some more time and given other estimated delivery 15-18 Apr. Finally I got the message that I cancelled the order, I didn't cancelled the order. What are the rights snapdeal have that I cancelled the order, its totally fraud. May I know what is going on and when I get my procudt, I already paid for that, if you can't deliver it in the given estimated time, refund my amount immediately. Also where is tollfree number on your site to contact immediately, we can't wait 48 hrs for your reply on each request.

Order ID:[protected]
I ordered for 2 products together.one had quality issues and the order was a wrong product delivered.So i requested return of one product which had quality issues and replacement for the wrong product delivered.both the products were picked by one single delivery agent at once.but snapdeal claims that the two products had to be separately picked which was not intimated to me earlier.
so they have refunded money for my return product and not refunded or replaced my 2nd product which was a wrong delivery.
they refused to do so claiming that the product reach them. the delivery agent has given receipt for one product happily picking up both products. when complained the same to snapdeal they claim they I have not returned the product. when i insisted to check back with their delivery partner they cam back to me after 90 days that they have investigated and they have not received it. and that i had to check with the courier partner where in my question is why did it take them 90 days after which they come back saying they do not have product. and why should i check with their courier partner as they are a 3rd party to me.I have done the shopping on snapdeal app and done payment to snapdeal.
to get an answer that they will not refund and that i am at fault i had to follow up with them for 90 days making nearly 45 calls.hopeless call centre experience.
plus they blame customer for their mistake.they simply do wrong delivery and then refuse to refund.i lost rs500 to them.
snapdeal kindly stop eating customers money

Hello sir
I bought a nicolas heel from snapdeal. Order no is [protected].
But they had sent a wrong one totally different from the one which i ordered. I returned it . they assured me for refund . but they cancel my return and 10 days they did not take any steps to return the product.
I contact so many times with customer care . they only assure but did not accept my return and refund my money.
Kindly do a positive steps so that consumers will not face such problem in future.
Thanking you.

Today (15th April 2016) I received this product after a DELAY of 2 days, the original delivery date mentioned while ordering was 11th-13th April2016. To add to the disappointment, the product I received is NOT an original product. And nowhere near the specifications/model number mentioned. I received what looks like totally a DUPLICATE RAYBAN product that you’ll find hawkers selling on the roads. It has a model number[protected], when I had ordered RB5228 (size 53).

This is EXTREMELY EXTREMELY DISAPPOINTING for an Indian unicorn i.e. Snapdeal to do business like this. I’m going to take this matter further up.

PLEASE PLEASE DO NOT ORDER PRODUCTS ON SNAPDEAL IS MY ONLY SUGGESTION after this frustrating experience.

I just got a call from some avinash who claims to be manager at snap deal n cd not even converse on english. On my asking him the investigations done by snapdeal, he tells me that they hv investigated my address, email id and pin code. God!! Only save ur company. Is this the investigation to mycomplaint?? This only proves my earlier point that i put across to u.

Sent from my iphone

On 11-apr-2016, at 2:05 pm, geetika gupta wrote:
I hv been writing to kunal bahl since 11th april n he has not had the time to look into the issues. He i guess is busy planning new methodologies of how to fleece people. I complaints are still open n none hv bothered to resolve them. Is someone in the consumer complaint reading this?

Hi! Kunal,
I am writing to u for a refund of a mere 500 rs which yr company had confirmed to me m till date i am fighting n following with them. None of yr executives go into the crux of the complaint and just work on the surface level. Feel sorry for u for the staff that u for some good reason you r employing.
I am forwarding the mail that cnfd to me on records on 9th nov'15 that u r going ahead with the refund after all yr investigations. I hv been chasing u since then and now learn that for some investigations now u cannot refund the money. Can i know the reasons???
You shipped a defective product in semi assembled condition and when i assembled it, i learn that the product has a manufacturing defect and cannot be used. U agree to take the product back and also agree to refund the rs 500 that i paid for the assembly. U ask me for a bill n i share that too to u. Yr investigtions cnfm all ok and to cnfm on mail to me to refund rs 500 and after 5 months of me following with u, i suddely learn that u hv decided on the contrary n i hv not even looped in. Why shld i incur cost on yr defective product? Yr supplier shld be penalised! I need the refund of my hard earned money. Just as u are minting money by cheating people, i am earning the same out of sweat n hard work,
I am also fighting for the puck up of 2 products that are not being picked up. I learn that i black listed. If i was black listed, how come i was allowed to place an order n what abt yr tall claims of parents being covered under trust pay policy. Is this yr trust pay policy??? U hv shipped wrong clrs and u expect customers to bear the loss of some mistake mass at yr end!!!
U claim to hv a social media team n they call up from thx same customer care nos 66795900 n speak as yr customer care people. They do not talk intelligently n hv no answers. Is this a just a formality to show that u hv separate teams when they operate under the same blanket. They do no extra in depth investigations and no reasoning at all.
I need the refund of all my 3 items.
Regards, geetika

On 09-nov-2015, at 12:55 pm, "[protected]@snapdeal.com" wrote

Hi geetika,

Greetings from snapdeal!

This is in reference to your request 12338023 against order number [protected].

We are initiating the refund process. Since you have paid for the item using credit card/debit card/bank account, you'll receive the refund in the same mode of payment.

Please note that the amount of rs. 500/- will reflect in your credit card/debit card/bank account within 4 business days.


We look forward to seeing you again soon!


In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Team snapdeal

[protected][protected][protected][protected][protected][protected]------

All purchases covered by trustpay guarantee

Click here to learn more: http://www.snapdeal.com/info/trustpay
Ref:_00d90wayi._5009016kxxl:ref

I purchase a laptop from snapdeal which order id is [protected]
When i receive box, box was empty, i compliant to snapdeal
But they refuse to give me claim and say that you go any where we don't give you claim
Please help me to give me claim throw snapdeal

Devastating experience
I have placed an order on 11 March.
Order ID: [protected],

Its a gift for my parents. At the time of placing the order, the prices were slashed in every other ecomm websites. Though the price is same on every website i chose snapdeal, only because pincode showed serviceable.

I have waited almost a month for the product. After all this, i receive a mail from snapdeal that they are cancelling the product. I was devastated. I did not have a backup option for the gift.
We received calls from 'Nilkamal'(seller) asking us whether we received the product even before receiving a cancellation mail. I reached them out on that number and they told me that the product was in Bangalore. It had to be delivered to my town Kuppam and they are not getting any courier services.

I requested both snapdeal and nilkamal that i can take delivery in bangalore and would transport the product on my OWN expenses. My call was disconnected because i was persistent on creating a complaint. Also, after multiple calls with snapdeal, they did not even give me a request no, my request was to talk to nilkamal and let me take the delivery in Bangalore.

After one month wait and paying around 60k money upfront, they ask me to place a new order.
First, i have only two days to give the GIFT, if i place a new order, i will have to wait for 30 days again.
Second, if i have to place a order again, its 7k more than the price i had placed my order. Why the hell should i spend 7k more? I could have ordered it to Bangalore, if it was not for wrong information on snapdeal website.

If i had to take delivery in bangalore i could have ordered it from other websites as well, since the delivery time was much reasonable, but i waited for one month and now i am even ok to spend extra bucks from my pocket, still i did not get any cooperation from both snpadeal or nilkamal.

Very very unpleasant experiences. It is so irritating that you need to go through many screens to get to the customer care number itself. Why make it so difficult to find, it did not serve or solve any issue in my case ever.

My name is B R Manjunath
my mobile no is [protected]
i had bought infocus m2 3g mobiles phone 10 months back
from day 1 the phone heats up like a oven
the camera opens up on its own without prompting while in pocket
the battery is weak.
battery discharges in 3-4 hours after full charging and without use
replace the phone.the invoice no is scf44a/15-16/30699
item code dc 1212616
order no [protected]
sub order no [protected]
IMIE no [protected]

I had purchaced 15W mosquito killer 2 nos.Order Id.[protected] placed on 10/3/2016 i start one mosquito killer daily. But after some day i start to another one it works for 2 day and On 12/04/2016 at 11pm Some sparking occurs in mosquito killer also i hear crackle sound.i think it get damaged inside, viewing outside it ok but now it is not working. so, i want it to be refund/replace

Dear sir, i have purchase a maharaja whiteline juicer on 26/03/2016 from snapdeal vide order no. [protected] and delivered on 29/03/2016. when i opened the product on 29/03/2016 i saw product material quality is not good therefore i submit return request on same day. on dated 30/03/2016 i have received a message from snapdeal that 7 days product return time is over and we are unable to accept your request. thereafter i contact to snapdeal many time but on 11/04/2016 snapdeal send a mail that clearly refused to return the product.

Snapdeal is a big fraud company . It is looting the customers money. Its customer care service is the worst. Even after complaining so many times no response from Snapdeal. I ordered one pair of shoe but due to some reasons i cancelled the order before the delivery of the product, It was a prepaid order i paid already using net banking. Now even after 3 weeks company is not refunding my amount. Worst company

Order ID: [protected]
My mobile no - [protected]

Please refund the amount or else i will file a police complaint against the company

I am order a laptop but box was empty
i am complaint on 18/03/2016 but 14/04/2016 they refused refund/replacement
i have all mail from snapdeal which they time to time send me
they tell me that your amount are covered our protection policy
but yesterday they refuse
when i received empty box what is my fault i pay 21000/- and i am in job you understand that what is the value for me
snapdeal order id and complaint no is given below
Order ID: [protected] Reference no: 21024272