Snapdeal.com Complaints & Reviews

This is my situation ordered micromax led TV on 31st March got it delivered on 4th april, booked for installation on 5th April when the technician opened the box he said panel is broken and I have raised replacement request on 5th April it's been 11 days since no one gives me resolution these are the couple of emails which I wrote to Escalation Team grievance [protected]@snapdeal.com they call me back and say it takes 1-2 business days they missed 4 Windows need support to go legal and burn them down.
Hi officer,
Complaint no : 21819106

My name is venkat ramana and I am a victim who has been repeatedly cheated by SNAPDEAL if I am not wrong, I ordered product on 31st March and received it on 4th april on 5th April when technician from micromax came for installation he found the panel is broken which also broke my heart. I have raised replacement request on 5th April according to your firm T&C I should be contacted in 24 - 48 hrs but snapdeal again missed deal twice it's been 5 days since I raised complaint and called 4 times no resolution today I spoke to nitin he said the same sorry. For your kind info your sorry doesn't make my hamburger I paid money not thanks for the product.
Hoping for a resolution officer please dnt cheat as your previous team.

Thanks & Regards,
Venkat Ramana
[protected]

Hello someone there to address dead man's voice I am waiting for an oasis in SNAPDEAL desert who can solve this waiting since 11 days for the product replacement no response y is this happening only with me no team responds no one bothers raised return pickup on 5th April and today is 16th April omg I am mentally disturbed and distressed by SNAPDEAL wasted money calling cs no help should approach court on this

[protected]

Dear Kunal / Snapdeal,

I have placed on order on Mon, 22 Feb, 2016 and the order id is [protected] and the invoice number is SCB7B6/15-16/1357. I received this product on 4th March, 2016. There is an problem with this product, as I discussed with the customer care (snap deal) guys they suggested me to return this product on Sat, 19 Mar, 2016 because the service centers of this product is not available at my area and also they provided the Hyderabad warehouse address. As per there suggestion I have sent the product through the Professional courier on 26th March, 2016, also I shared the invoice copy through email. After that i tried to follow up the customer care guys to confirm whether the product has been received or not(almost I called 3 times), every time they are saying like, "we will follow up with the concern backend team to track the product and we will update to you". But they didn't update to me, one day I received a call from the courier center that they informed me like, "my product has been rejected from the snap deal side". After that again I gave an call to the customer care guys and I enquired why the product has been rejected from snap deal side, even though they are saying the same story like, "we will follow up with the concern backend team to track the product and we will update to you".

From Sat 19 Mar, 2016 to till today i.e. Sat 16 April, 2016 (almost a month) I called them (totally 9 times) also I sent couple of mails as well, till today I spoke with 9 executive guys, 3 supervisors(team leads) and two floor managers (Abhijoth & Sayyad Mujahid) but no one was updated to me, why the product has been rejected from snap deal, every time they are saying like "we will follow up with high priority to the concern backend team to recall this product from the courier center and within 24 hours we will resolve the issue and they are saying to me please requested to the courier guys to hold the product with them for another 24 hours". Even today also I gave an call to the customer care guys, the same story was repeated them to wait another 24 hours. Every time they(snap deal guys) are saying, dear customer this is the first time you are talking to me am sure that we will (snap deal) resolve your issue within 24 hours. I clearly asked them, if it not possible to resolve this issue, please let me know then I won't follow up next time at least I can save my time. Even though they are saying the same story like, please wait for another 24 hours.

Regarding the same issue I mailed to kunal (kunal.[protected]@snapdeal.com, the CEO of snap deal) and Rohit (rohit.[protected]@snapdeal.com, one of the big guy in the snap deal). Even though there is no response from snap deal. This is too bad, simply they are playing with customers.


If you(snap deal) guys are doing like this, please add a note in the snap deal web site and mobile apps, that if anyone wants to purchase anything from snap deal, the customer has to be more patience because we (snap deal) won't respond properly to the customer. Then the customer has realize whether he/she has to be continuing with this E-Commerce site or not.

Hello Snapdeal

I purchased a iBall Slide Cuddle A4 Voice-Calling Tablet and placed the order on 9th April, 2016. And the Order ID is [protected]. The reason I preferred this tablet is because of it's good configuration such as Octa core 1.7 gz process and 2 GB Ram and 16 GB Internal memory.

I received the product on 13th of April, 2016. After I received and charged it, it worked for some hours and after that it is repeatedly being automatically switched off. Once it is switched off, for hours together the display is not coming even after pressing the power button. again after sometime, it switches on. again switches off. The tablet has a problem. I bought it as a gift to my wife and she is upset that tablet is useless. When I placed the refund option, I got a call from executive saying technician will be sent to my house to check it. He has not come yet.

I want to return the product since it is useless. I don't understand why snapdeal is making 7-days easy return policy as 7-tough days complicative process for customer. Product buying process is very easy but the return process is very tough for the customer. I felt excited when I order the product but now I feel depressed for the return of the product.

Please do the refund.

Order ID: [protected]
Order date: 06 Apr, 2016
I purchased a product from snapdeal, they given estimated delivery 10-12 Apr, they can't deliver in that time and requested for some more time and given other estimated delivery 15-18 Apr. Finally I got the message that I cancelled the order, I didn't cancelled the order. What are the rights snapdeal have that I cancelled the order, its totally fraud. May I know what is going on and when I get my procudt, I already paid for that, if you can't deliver it in the given estimated time, refund my amount immediately. Also where is tollfree number on your site to contact immediately, we can't wait 48 hrs for your reply on each request.

Order ID:[protected]
I ordered for 2 products together.one had quality issues and the order was a wrong product delivered.So i requested return of one product which had quality issues and replacement for the wrong product delivered.both the products were picked by one single delivery agent at once.but snapdeal claims that the two products had to be separately picked which was not intimated to me earlier.
so they have refunded money for my return product and not refunded or replaced my 2nd product which was a wrong delivery.
they refused to do so claiming that the product reach them. the delivery agent has given receipt for one product happily picking up both products. when complained the same to snapdeal they claim they I have not returned the product. when i insisted to check back with their delivery partner they cam back to me after 90 days that they have investigated and they have not received it. and that i had to check with the courier partner where in my question is why did it take them 90 days after which they come back saying they do not have product. and why should i check with their courier partner as they are a 3rd party to me.I have done the shopping on snapdeal app and done payment to snapdeal.
to get an answer that they will not refund and that i am at fault i had to follow up with them for 90 days making nearly 45 calls.hopeless call centre experience.
plus they blame customer for their mistake.they simply do wrong delivery and then refuse to refund.i lost rs500 to them.
snapdeal kindly stop eating customers money

Hello sir
I bought a nicolas heel from snapdeal. Order no is [protected].
But they had sent a wrong one totally different from the one which i ordered. I returned it . they assured me for refund . but they cancel my return and 10 days they did not take any steps to return the product.
I contact so many times with customer care . they only assure but did not accept my return and refund my money.
Kindly do a positive steps so that consumers will not face such problem in future.
Thanking you.

Today (15th April 2016) I received this product after a DELAY of 2 days, the original delivery date mentioned while ordering was 11th-13th April2016. To add to the disappointment, the product I received is NOT an original product. And nowhere near the specifications/model number mentioned. I received what looks like totally a DUPLICATE RAYBAN product that you’ll find hawkers selling on the roads. It has a model number[protected], when I had ordered RB5228 (size 53).

This is EXTREMELY EXTREMELY DISAPPOINTING for an Indian unicorn i.e. Snapdeal to do business like this. I’m going to take this matter further up.

PLEASE PLEASE DO NOT ORDER PRODUCTS ON SNAPDEAL IS MY ONLY SUGGESTION after this frustrating experience.

I just got a call from some avinash who claims to be manager at snap deal n cd not even converse on english. On my asking him the investigations done by snapdeal, he tells me that they hv investigated my address, email id and pin code. God!! Only save ur company. Is this the investigation to mycomplaint?? This only proves my earlier point that i put across to u.

Sent from my iphone

On 11-apr-2016, at 2:05 pm, geetika gupta wrote:
I hv been writing to kunal bahl since 11th april n he has not had the time to look into the issues. He i guess is busy planning new methodologies of how to fleece people. I complaints are still open n none hv bothered to resolve them. Is someone in the consumer complaint reading this?

Hi! Kunal,
I am writing to u for a refund of a mere 500 rs which yr company had confirmed to me m till date i am fighting n following with them. None of yr executives go into the crux of the complaint and just work on the surface level. Feel sorry for u for the staff that u for some good reason you r employing.
I am forwarding the mail that cnfd to me on records on 9th nov'15 that u r going ahead with the refund after all yr investigations. I hv been chasing u since then and now learn that for some investigations now u cannot refund the money. Can i know the reasons???
You shipped a defective product in semi assembled condition and when i assembled it, i learn that the product has a manufacturing defect and cannot be used. U agree to take the product back and also agree to refund the rs 500 that i paid for the assembly. U ask me for a bill n i share that too to u. Yr investigtions cnfm all ok and to cnfm on mail to me to refund rs 500 and after 5 months of me following with u, i suddely learn that u hv decided on the contrary n i hv not even looped in. Why shld i incur cost on yr defective product? Yr supplier shld be penalised! I need the refund of my hard earned money. Just as u are minting money by cheating people, i am earning the same out of sweat n hard work,
I am also fighting for the puck up of 2 products that are not being picked up. I learn that i black listed. If i was black listed, how come i was allowed to place an order n what abt yr tall claims of parents being covered under trust pay policy. Is this yr trust pay policy??? U hv shipped wrong clrs and u expect customers to bear the loss of some mistake mass at yr end!!!
U claim to hv a social media team n they call up from thx same customer care nos 66795900 n speak as yr customer care people. They do not talk intelligently n hv no answers. Is this a just a formality to show that u hv separate teams when they operate under the same blanket. They do no extra in depth investigations and no reasoning at all.
I need the refund of all my 3 items.
Regards, geetika

On 09-nov-2015, at 12:55 pm, "[protected]@snapdeal.com" wrote

Hi geetika,

Greetings from snapdeal!

This is in reference to your request 12338023 against order number [protected].

We are initiating the refund process. Since you have paid for the item using credit card/debit card/bank account, you'll receive the refund in the same mode of payment.

Please note that the amount of rs. 500/- will reflect in your credit card/debit card/bank account within 4 business days.


We look forward to seeing you again soon!


In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Team snapdeal

[protected][protected][protected][protected][protected][protected]------

All purchases covered by trustpay guarantee

Click here to learn more: http://www.snapdeal.com/info/trustpay
Ref:_00d90wayi._5009016kxxl:ref

I purchase a laptop from snapdeal which order id is [protected]
When i receive box, box was empty, i compliant to snapdeal
But they refuse to give me claim and say that you go any where we don't give you claim
Please help me to give me claim throw snapdeal

Devastating experience
I have placed an order on 11 March.
Order ID: [protected],

Its a gift for my parents. At the time of placing the order, the prices were slashed in every other ecomm websites. Though the price is same on every website i chose snapdeal, only because pincode showed serviceable.

I have waited almost a month for the product. After all this, i receive a mail from snapdeal that they are cancelling the product. I was devastated. I did not have a backup option for the gift.
We received calls from 'Nilkamal'(seller) asking us whether we received the product even before receiving a cancellation mail. I reached them out on that number and they told me that the product was in Bangalore. It had to be delivered to my town Kuppam and they are not getting any courier services.

I requested both snapdeal and nilkamal that i can take delivery in bangalore and would transport the product on my OWN expenses. My call was disconnected because i was persistent on creating a complaint. Also, after multiple calls with snapdeal, they did not even give me a request no, my request was to talk to nilkamal and let me take the delivery in Bangalore.

After one month wait and paying around 60k money upfront, they ask me to place a new order.
First, i have only two days to give the GIFT, if i place a new order, i will have to wait for 30 days again.
Second, if i have to place a order again, its 7k more than the price i had placed my order. Why the hell should i spend 7k more? I could have ordered it to Bangalore, if it was not for wrong information on snapdeal website.

If i had to take delivery in bangalore i could have ordered it from other websites as well, since the delivery time was much reasonable, but i waited for one month and now i am even ok to spend extra bucks from my pocket, still i did not get any cooperation from both snpadeal or nilkamal.

Very very unpleasant experiences. It is so irritating that you need to go through many screens to get to the customer care number itself. Why make it so difficult to find, it did not serve or solve any issue in my case ever.

My name is B R Manjunath
my mobile no is [protected]
i had bought infocus m2 3g mobiles phone 10 months back
from day 1 the phone heats up like a oven
the camera opens up on its own without prompting while in pocket
the battery is weak.
battery discharges in 3-4 hours after full charging and without use
replace the phone.the invoice no is scf44a/15-16/30699
item code dc 1212616
order no [protected]
sub order no [protected]
IMIE no [protected]

I had purchaced 15W mosquito killer 2 nos.Order Id.[protected] placed on 10/3/2016 i start one mosquito killer daily. But after some day i start to another one it works for 2 day and On 12/04/2016 at 11pm Some sparking occurs in mosquito killer also i hear crackle sound.i think it get damaged inside, viewing outside it ok but now it is not working. so, i want it to be refund/replace

Dear sir, i have purchase a maharaja whiteline juicer on 26/03/2016 from snapdeal vide order no. [protected] and delivered on 29/03/2016. when i opened the product on 29/03/2016 i saw product material quality is not good therefore i submit return request on same day. on dated 30/03/2016 i have received a message from snapdeal that 7 days product return time is over and we are unable to accept your request. thereafter i contact to snapdeal many time but on 11/04/2016 snapdeal send a mail that clearly refused to return the product.

Snapdeal is a big fraud company . It is looting the customers money. Its customer care service is the worst. Even after complaining so many times no response from Snapdeal. I ordered one pair of shoe but due to some reasons i cancelled the order before the delivery of the product, It was a prepaid order i paid already using net banking. Now even after 3 weeks company is not refunding my amount. Worst company

Order ID: [protected]
My mobile no - [protected]

Please refund the amount or else i will file a police complaint against the company

I am order a laptop but box was empty
i am complaint on 18/03/2016 but 14/04/2016 they refused refund/replacement
i have all mail from snapdeal which they time to time send me
they tell me that your amount are covered our protection policy
but yesterday they refuse
when i received empty box what is my fault i pay 21000/- and i am in job you understand that what is the value for me
snapdeal order id and complaint no is given below
Order ID: [protected] Reference no: 21024272

I have ordered and Desktop PC from Snapdeal website and within 2 days it stopped working. Then i have returned the product and waiting for my refund from 1 month, but its not happening. I have been calling them from 3 weeks literally everyday. They say that the money will be refunded within 4 days but they are not doing that. And finally yesterday they told me that they didnt receive the product and also told me that its not my headache and they will look afterthat because they can track the product. Then why are they not doing it from 3 weeks. I know it wont happen time soon until I get some serious Help. Thank You

Dear concern
I bought this singer dx-76 electric iron and i am very unhappy with it.My order no. [protected]  & my invoice no. :b7c988/14-15/4851. It is unsafe and dangerous. When it is upright, it easily tips over and falls. I have had the iron for 10 months and i am more upset because it fell on the floor when i accidentally hit my ironing board last week. This is the second time it has fallen on the floor while. I know i should have returned the iron from the beginning, but it is now apparent that is unsafe. Please give me appropriate reply of this mail.

I had placed order [protected] on 08.04.16. Till now it is showing ready for despatch. Supposed to be delivered by 14.04.16. Delivery changed to 19.04.16. In the web site customer care details not displayed. Afraid of facing customers ?. Only standard questions and answers are kept . Not even email id is available. I called their customer care number by searching from net ( what a pity). They are also clueless.

Dear Sir,
I have purchased an item Birdy Water Spray Gun 10 meters from snapdeal, firstly it was delivered a defective item then I requested for replacement and now it is replaced from different item which I never ordered.
I again requested for replacement since last five days but instead of replacement they blamed on courier company that they did not delivering the item and again I called to courier company they said that snapdeal is not made a email to us for return.
Meanwhile I have made many calls to snapdeal customer care number and courier partner NUVOEX but all gone to vein.
ARE SNAPDEAL MAKING US FOOL.
ML Bundela
M-[protected]

I purchased a dell vostro 2520 laptop having order id- ([protected]) worth rs 26, 320 with 3 years warranty through snapdeal.However, my warranty ended on 4th february 2016.Ideally my warranty should have lasted till 21st may 2016 however since i was delivered a old stock of the laptop whose warranty started 3.5 months before my purchase date, hence the warranty ended up on 4th february 2016.When i complained to snapdeal customer service team regarding this on 13th february 2016 and since then i am only given fake assurance by their customer service team to resolve my concern i have called them atleast 50 times and spent rs 500 as my phone bill just to speak to supervisors in the customer service team who come on the call after you have spent at least 25 to 30 mins on the call.At least 5 supervisors have given me fake assurance to resolve my concern however it has been two months and my warranty has still not been extended till now.Two months of my extended warranty has already been wasted in this case.My request number no is 19401749 which has not been resolved since 3 months.This post is for my friends who think that snapdeal is a very good company in the ecommerce industry.Please don't buy anything from this fraud, liar and cheater company friends otherwise they will stole your money and when you will call them for any issue then they will make you cry for resolving your concern.There customer service is worst and horrible.Please go for amazon since their customer service is best in the market right now.