Snapdeal.com Complaints & Reviews

Hello i am vipin kumar..
I am trying to give whole information as your meassge is come and their written your message is too short.
I placed a order thorugh snapdeal on 7 march 2016.delivery time was 12 march 2016. I wait till 12th but product was not come.
Then i complained to snapdeal.they said they dont know why product is not come.
After that they incresed delivery time till 18 march.
But till 18 i was not get product.
I make a complain again.now they said product is placed to gojavas that is company which delivers the products.i was make a complain to gojavas.
Gojavas said that its not that fault.its fault of snapdeal.
Afrer that i request to snapdeal cancel my order but they said cant cancel.they said when yot the product then you can cancel.
After 2 days i got a mail of your order has been cancelled.without giving me any information they cancelled order.
And till now i am not getting my money back.
When i asked to snapdeal when i will get money back they said as soon as possible.
I am attaching here some snapshots regarding order.

Order no [protected] dated 6th Mar date of manufacture 01/09.
Complained on 13/3/16 .said they will replace within 3 days, waited for a week and called again. This time reply gjven was that we didn't pick call when did not receive any call. We gave alternate number around 26th mar when we called again. They said they will replace it by 28th.
But till date there has been no call or replacement on.

I have ordered an product from snapdeal but they deliverd me the wrong product for which i asked them to replace it then they talked to me rudely saying we dont take gurrantee that next time this ll not happen again den i asked them for refund they said ok you can take your refund. But instesd of paying back in my account from which i paid they transfers that amount to frecharge acount where i was not able toh use thay amount . Then they said you can use that amount to pay snapdeal only and when gain i ordered a product (Order no. [protected])but till today they have not delivered it to me it has been more that 10 days., and when i copmlained to them they are not showing any kind of responsiblity to this and they are not picking up my call from registered phone no. This snap deal is cheating customers .

Hi,

I purchased this phone on 15/feb/2016 found this a faulty product and i register the complaint against it on 17/feb/2016. I call to customer care daily they always say a same line "your case has been assigned to the consern team/person". However my problem not yet resolved i don't yet received any phone call from the customer care.

My Order Id- [protected]
My Case no.[protected]
Sub order id- [protected]

My phone comes under the trustpay policy

Kindly try to resolve my issue ASAP.

This is in reference to my order id [protected]( m4 aqua dual),
Received on 22.3.2016.
As the item was faulty i had placed a return request on 23.3.2016
(Reference no:[protected] . I had also not received usb cable in
The box (Reference no:[protected].
Item was already opened, it was already used, flashlight was not
Working, microphone was having problem.
Now i have received a doa certificate from the service center.
Please tell me what to do for getting back my refund(7 days easy return policy).
If this matter is not closed immediately with my refund, i might have
To take strict legal action, as no mails are being recieved from your side to resolve my refund matter.

Mohit kinger
[protected]

Tell me When someone will come to see my defective phone which i have got on 28th march and filed the return on same day. I trusted snapdeal but now will never recommend it to anyone. Trustpay is nothing bcz snapdeal is something which i can't trust now.
Please atleast send someone to pick my phone and return my money. If this would happened with flipkart or amazon .Tull Now my item have been picked up twice
Today snapdeal wasted my 2-3 hours of time
U guys are behaving so bad ...
4 Times I called on the call center but everytime they say give us some time. I[censored] need so much time thn why dont cange the name of easy return to difficult return
Ur phone experts on call tell tht a engg. Will come till 2:30-3:00 but know one came i waited for 1 hour and missed my tusn due to ur unprofessional behaviour .I thought snapdeal is something gud but now i will never compare it with amazon and flipkart as they are too gud ..
Just Return My Money Thats it ...
I need to gift a phone on my younger brothers birthday which is on sunday so plz return my money so tht i can buy anathor phone for him
Order Id : [protected]
Return Reference No : 21472978
My Email : devamkhurana.[protected]@gmail.com
Reply asap its important ...
Plz dont let urself loose ur customer s ..
Plz give it a watch n solve the problem.

Dont make fake statement in ur Website like 7 days replacement or refund

For a One day Replacement process Snap-deal send mail Like this.

Please contact Xolo’s service center to get your XOLO Era 4G 8GB Black repaired

Your purchase has a manufacturer warranty which requires you to visit Xolo's service center if you face any issues with your item. Make sure to carry a copy of the invoice with you.

In case you don't have the item's invoice, follow these simple steps to download it:

- Go to My Orders
- Click on 'Get Invoice' against the relevant item
If you require any further assistance, feel free to reply to this email. We'd be glad to help you.
Order ID: [protected] Reference number: 20875011
Placed on: 11/3/2016 10:04 AM Issued on: 15/3/2016

Video Proof for Defect
https://www.youtube.com/watch?v=_KsmwcHLbq0

https://www.youtube.com/watch?v=WDY19jgoSVk

In last call the support team says "snap-deal not manufacture the product we will not responsible for that protect go and service center"

Snapdeal.com doesn't refunding my money back. Customer care of Snapdeal, each day says " Money will be refunded within hours" since 19th of march 2016.Now 11 days passed, nothing changed.Today Snapdeal.com said the same that money will be given back within 24hours...Each day they were saying the same statements...I uploaded a screenshot(Proof) of email showing Snapdeal.com 's statements to return money
.
Order ID: [protected]

Hi..

i placed safari bag but i received vim jell bar...i want to file complaint on snapdeal...i want that item immediately...other wise i want my money..

i called to customer care number but the are not given any replay

i mailed so many times but they are giving replay as under process only from last one week onwards...

i sended that images also

Hi team,

I was brought skull candy head set through snapdeal.com on 23-Sep-2015 and its not working now. But, still i have 1 year warranty on it. And i was try to submit online compliant on snapdeal almost 3 to 4 times. But, no one is responding on that complaint.

Please do something for it.

Order id: [protected]
placed on: 23 Sep 2015
Name: Sudheer Kancharla
contact: [protected]
Seller Information: BRAND EYES DISTRIBUTORS PRIVATE LIMITED-Noida
snapdeal Compalint references:
21184872 on 21 March
20871058 on 15 March

I had purchased micromax selfie a255 from snapdeal on 27-oct-2016.suddenly phone was getting hacked the moment it connected to internet and in the meantime earphone of the phone wasnot working so, when went to the service center the person told us that phone doesnot have the warranty. gave the complaint to the snapdeal customer care and the snapdeeal social media team both are just asking time. I had raised the complaint on 4/3/2016 even today the issue has not been resolved. writing to you all atleast i find justice by fraud companies like snapdeal who donot sell the phone with warranty. i had even uploaded the jobsheet.
INVOICE NUMBER:SE7534/15-16/1776
ORDER NO:[protected]

Dear Sir,
I have booked a Gixxer SF from Snap Deal and the offer was After Booking from Snap Deal Insurance Will Be free. I have not get the Insurance fees return. And the Dealer have not include the 3000/- Rs of Snap Deal Which I have Paid to Snap Deal.
I m Taking the follow up of Snap Deal & Dealer from Last 2 Months . But their is no reply.
My Order I.D of Snap Deal is
Order ID: [protected].
And Dealer Name IS
MATRIX MOTORS PVT LTD
Vega Center, Shop No. 1 & 2, Plot No. 401/1, Shankarseth Road, Swargate
null
Pune 411037
Maharastra
Inv. No. is VS/01099

Order ID: [protected], purchased from snapdeal site, I returned the product & product was picked back by snapdeal on 15March16 and it was declined to refund the payment by sanpdeal on 18 March 16.

It has already been passed 11 days & after so many followup to snapdeal customer care we still not got return back the my product nor they are ready to refund the money.

After getting such a bad experience with SNAPDEAL, I will not recommend anybody to purchase from snapdeal site.

I had ordered an iphone 5s 16gb silver from snapdeal on march 23rd and received a defective product on march 25th. I had raised a compliant on march 25th for a refund of amount. I was assured that an engineer will visit my place on saturday but he never did and then i had to call more than 20 times and then i was assured that an engineer will visit my place on monday and it never happened again. I have called them up on tuesday morning and i am now assured that he will visit today before 6 pm and i will receive a call from engineer. I am undergoing mental torture and waste of money due to non availability of toll free customer care number. I am now thinking of going to social media and consumer court on this.
Compliant number is 21349164

The above said cannon lide 120 scanner product was ordered in snapdeal, on 10.03.2016. Order id: [protected] and the product was delivered the after the estimated date. Even though product reached the nearest hub one day before. And then checked the product by me. The product was not worked in my system. Till now the product is not working. Unable to scan and the error code showing continuously. Whole day spent for that. Various driver downloaded from the canon website and installed, but no use. I contact the scanner service center and the call center no use. Hence i placed the product under the return refund request in the snapdeal on 17.03.2016 via ticket no.//a refund request is under process (Ticket id:[protected]//. And then i made several reminder request made to them no use. 2 weeks before said "we will send one technician for checking". But no one visited. And then mail coming with this message "unable to reach you". Other shopping cart supplying other products and contacting me regularly. Other friends contacting regularly. But these people are sending message like that. More than 5 ticket request raised. Still they are maintaining silent. Why? What behinds in that? What for 7 days easy return? Previous ordered product also same irregularity happened. 3 times wrong dispatch was made to me. And then i claimed the refund and that refund was accounted after one month. This irregularity happened in this order order id: [protected] (1 item) on 8th february 2016. Month. Why this irregularity and the consumer protect act violation happening? In the snapdeal. No communication from the snapdeal after the refund request.

I ordered iphone 6 16gb with order id [protected] and recieved a dead phone.I made a complain on 12th march but till now nobody came to take it back.Everyday they call me and ask me to wait for engineer visit but nobody coming, same thing is happenning from last 15 days.Worst service i ever got from any e-commerce website.Totally rediculous.I will take legal actions against with all the proofs.

I received different item on which i booked.i ordered Rishabh Pink And White Elegant Insulated Hotpot Casserole - Pack Of 3..that was1000, 2000, 3000 ml hot pots.but i got 500, 1000, 1500 ml.in the inside of box & bill its mentioned as 1000, 2000, 3000 ml.but inside it was 500, 1000, 1500 ml.i have video of that product when i was opening that.kindly it should be resolve.otherwise i am going to sue against on u at consumer forum. thank u
Order ID: [protected] (1 Item) DETAILS
Placed on 20 Mar, 2016
Delivered On: 23 Mar, 2016


shivaprasad gaonkar
advocate

I was booking optima wardrobe on a snapdeal site. I was directed to make a payment against my debit card which I did. My order value has been debited from my bank account (I received SMS to that effect); however the order has not been confirmed. The message was received that the order could not be booked due to some error and I was advised to try later again! However, that means repeat payment ! I expect either order booking confirmation from snap deal or return of the amount.

Request sir,
i am pradeep saket maine macfee ka antivirus 23 march ko order kiya tha jo ki 27 march ko parshal aya & jab maine use khola to kuch bhi nahi nikala ye parshal go_javas ke jariye aya or maine field excutive me samne open kiya but kuch nahi nikala maine iska video bhi banaya hai please mera parshal sahi tarike se send kariye
order no.-[protected]
tracking no-UNISNPC20263825

Dear sir,

Maine ek iron purchase kiya snapdeal company se online jo ki kharaab mila muje . Pura band condition me tha .

Uski maine return request submit ki to company ki taraf se request reject kar di gayee

Please aapse request hain meri taraf se dee gaye jaankari k anusaar muje mera refund dilwaane ka kasht kare

Product jaankaari ki detail niche likh raha hu

Order id:- [protected]

Amount:- 509
Product delivery date :[protected]


Thanks you
Mohammed kalim chhipa
Mobile number :- [protected]