Snapdeal.com Complaints & Reviews

I did not received my freecharge cashback for order id:[protected]. Complained 3 times, they said that will received by 18th march but not got up till now.
Complaint id:20743285, 21072723

We had Ordered Laptop on 7th march & As we received laptop its has Faulty DVD Drive. As Laptop Comes with Linux Operating System We tried to Open DVD Drive but its not Open as We thought due to Drivers we cant open DVD Drive. After Installing Windows We again try to open DVD Drive But Still Same Problem, Later we contacted Acer Service Center. On Same Day engineer Visit & told that this Laptop Has DVD Drive Fault.

They Also send Call Report where they have Clearly mentioned that Laptop have Faulty DVD Drive.Then we contacted Service Center to Replace our Laptop Because in week it had Problem But here Both Snapdeal & Acer Both Reject our request...

Please Look in the Matter...

This is regarding the refund request of 3299/- rupees for my
order id: [protected].I have ordered an office chair on 28 feb, 2016.It was delivered to me on
05 mar, 2016.The product was damaged and was not a new piece.On the date of delivery i raised
for reverse pick up and refund request on 05 mar, 2016. Since that time i'm struggling to get
my money back. Snapdeal is not keen to take their product back even after continuous follow up
with them and refund is not being done. This product was bought through debit card.
Its been more than 2 weeks and still struggling.So, please help me with that.

Strontium 32GB Nitro 466X... Tracking No. UNISNPC20084850 Not deliver by java courier

Dear sir,
My registered mobile number is [protected].

Product name
1) 7 cotton rich polo t-shirt combo by eprilla

2) eveready red hl58 rechargeable emergency light with 1 pc 5w ..

Refund complain no :21083565
And 21083581

Order id: [protected] (5 items)

I am really upset as whenever i have called to your customer care i got different informations about my product. I request you to investigate that. According to the above request no i was given time 24 hours for the refund but till not credited to freecharge account. One of your customer agent kept me on hold for 15 minutes then getting no reply i disconnected the call. Even now i am in confusion about the status of my refund.
Therefore, i request you to take step as early as possible so that my belief about snapdeal remain_ the best.
Thank you
Amit mandal

Dear snapdeal team,

I ordered canon imageclass lbp 6030b printer- black - order id: [protected] on 6th of march 2016.

Recd. On 17th march 2016. Canon pixma ip2870 model.

It completely surprises, why this is happen plz explane.

Other wise plz refund the money & take your product back.

Plz look in to this matter on urgent basis.


Regards,

Pravin
[protected]

My Order No. is: [protected] & Complaint Reference No. is 21005942. I had returned the product long time back, after that snapdeal sent me mail stating that the refund was done in "Freecharge" account. Since 14th till today, I'm unable to see the amount in the Freecharge account. It is showing ₹0. When complained to Snapdeal, they told internal error and we are working on it. After that I contacted Freecharge. They mailed with a ticket no. 3310162 stating that they will contact and resolve within 24 hours which obviously they didn't. It has been 1 weeek and I did not get my money back.

Faulty poduct returned on 15th March. Refund still not credited in account..
Is there someone out there who can take ownership and reply on this..

E H Khan.

I purchased a led light but its not working properly i raised a complaint against it, product picked up by NOVA ex in the mean time product was received by snap deal also but my cash will not reflect in Freecharge account registered with Roshan.[protected]@gmail.com, Poor response by customer care also.

Hai. I placed an order of Bajaj 1.8L ricecookeraround 10am this moning[protected] and i paid the order with Syndicate Bank India debit card. Rs 1299 was debited from my bank account to snapdeal account and this (image below) appear. But i wait for 30min the page still in loading condition. After that, money is debited but no order was placed in snapdeal when i checked it back. I call centre for many time but no reply was given.

So what is the solution? May i get my money back and transfer into my Syndicate account? I want this problem to be settle fast. Thank You.

Nor Fatini

Prayer for return replacement request for Philips DSP2800 5.1speakers system (20w) that's the main problem is with out USB but it's not mentioned above the page only one mistake of my because I am not going to see details for more dependent upon your company's reputation against order id [protected] suborder I'd [protected] and ticket I'd 11177036 delivered on 28th October again informed you 31st October under policy period against through phone for future selection against selection but not any response than cancelled on 5th Nov; Still now near about 5months I am waiting and watching but anymore response from your end only ticket I'd that's it thanking you for your reply please.

Below is the email which I wrote to Kunal/ROshit but no response, need to register a complaint to refund my money

I am being the privileged customer of Snapdeal since years, but I haven`t experienced something worst like this before.
Recently I have purchased three large appliances which costs 26000 in total, and one of the item "Symphony 22 Ltr Diet 22 I-Air Cooler"
Order ID: [protected] (3 Items) starting giving problem within 1day, initially we felt it is small in size and I had raised a request for refund, later my family members decided to accept it as it was fully functioning with sufficient cooling facility, but today(17th March) it suddenly stopped functioning means the air cooling system was very slow even if we turn it to maximum speed and I have raised the request today. I want my hard earned money to be refunded.

I hope this will be sorted it out with quick response within India, or else I don`t have other opening but to take it Internationally and register a complaint in consumer court and get it sort it out.

Regards
Nizamuddin P
[protected] / [protected]
nizam.[protected]@gmail.com

Pathetic service never delivers on time & the right product. Placed an order which was suppose to be delivered between 15-18th March but it's 20th know & it is still in transit. When ever I placed an order with Snapdeal always had an issue. Dear users please don't ever order with them Amazon is much better they always deliver on time never had an issue with them.

Order I'd :- [protected]

I bought Samsung hm1000 on snapdeal but its not genuine its duplicate. So i placed a replacement order but replied that replacement order can't be placed.
Even it's just on the same day.
So please fix it...other wise i will go through consumer court.

An order for a sintex tank was placed by me and the same was confirmed via sms and email. Tentative delivery was given around March 23.
On March 15 I received a mail which told me that the item was not available with the seller they contacted, but it was available with another seller. They had reported of having contacted and confirmed that the new seller would deliver by March 27.
On March 19 I was informed by my bank that an amount of Rs 10239 has been deposited in my account. This was the amount I had paid as the cost of the sintex tank.
I was surprised. Without telling me a word, without any explanation money is refunded. Even after refund there is no sms, no phone, no mail. The world has turned blank for snapdeal. They did not have the decency of informing its valued customer. Not a word. Shocking, irresponsible, disgusting behaviour. Not even a word. No feeling of regret for having wasted my ten days. Great heights achieved in customer care indeed.

Sir mera phone heat kar raha tha isliye maine use engeniar visit ke liye bulaya tha 11/03/2016 ko engeniar visit ho gya tha unhone seal krke kha tha ki snapdeal se couriar compny wale aayenge or le jayenge par abhi tak kguch nhi hua hai please help me sir product xolo 8x


Anoop kumar

Please use the reference number mentioned below for any further correspondence related to this request.

Order id: [protected] reference no: 21088656
Placed on: thu, 17 mar, 2016 issued on: sat, 19 mar, 2016.


They offered me very worst item, i spoke to one customer executive, she told me withing 48hrs money will refund, i ordered on 17th mar, i got it today around 1pm 19th mar 2016. And 2pm i raised a compliant not happy with product, they said other team will call you for pick up the item and refund the money.. Now i got message you crossed 7 days not able to process your request.. Not even one day crossed.

Snapdeal is big cheater . I request to all don't buy anything on snapdeal. Customer services very bad.. They not pick the call and not responding..


All fake information posted online.. And selling some scrap item... This is business of snapdeal.. Consumer court should ban the snapdeal.com.

Redpected Sir/ Madam,
I had an order of intex cloud Swift mobile from snapdeal which product showed with screen breakerage insurance & idea internet free but they send me without screen breakerage insurance copy & idea internet also not included with this product I had search on idea side. So I request them for replacement within their timing period. But till now they does not do anything and time also have past.
Kindly help me out from this problem as soon.
I have contacted so many time on your toll free number but answar is every time either busy or cut the line automatically.
Please do the needful as early as possible.

With regards,
Madhumala Bor.

I had order it online but the quality of product is so bad
so i wanted to return it.(order no. [protected]...suborder no: [protected])

I booked xolo era 4g phone on 4th march.. i was delivered on 7th march at 14:30 p.m. . the product i received that was defective. so;i request for replacement on 8th march bt the snapdeal executives are not giving any response for replacement.. for that i make 15 calls to customer care executive bt they did not give any response or satisfy answer to me..