Snapdeal.com Complaints & Reviews

I placed an order for Vritika Beige Cotton Saree on 12th march and cancelled that order on 14th March. After that I received an email from snapdeal stating that order has been cancelled and they have initiated refund process (will be credited within 6 days). I have attached screenshots of email herewith. I still have not received my amount back, I called snapdeal customer care center several times. Everytime they just respond that they will work on it and revert back in 24 hours but I have not received any amount or response from them. This is really unacceptable.

Please look into it.

Sir/madam,
I have ordered for product flip cover from the snapdeal.com on 21-feb, 2016 and delivered on 24feb 2016, the product was changed because it not suited my mobile so i requested for reverse pickup 27feb, 2016 still no one came for pickup and refund is processed i have sent a mail to them but no response . Pls kindly refund my money i dont want any product from snapdeal here after.

Order id - [protected] - j.Sivaram
My father - j.Sivaram -[protected]
Regards
Dinesh
Er.R.[protected]@gmail.com
Tiruppur

Hi Team,

I have placed one order on Snapdeal and that is my one of the worst decision.

My Order ID: [protected]

I have been contacting snapdeal team and nobody bothers about the refund.

Order is already cancelled on 14th March and representative inform you will receive the refund in 3-4 days but today is 15th day but still the refund is not initiate.

Does not understand what they are doing and there system.

Kindly do the needful by escalating the issue.

Thanks
Sonu

Respected Sir/Madam, Myself Kamal Kumar, bought a Notebook(Laptop) Dated 30.1.16 from Snapdeal via order id [protected].After that i faced a lot of problem.When i go through Hp Website for registration my Laptop didnt register.I talked to HP customercare for claiming warranty they told me your invoice does not contain Product number and serial number, invoice is not correct.I talked again and again to Snapdeal or HP for resolution of whole thing.After almost one month later Snapdeal is ready to share Invoice having Serial Number or Product number of Laptop.After that Hp is ready to provide technical or software support to me.HP or Dell providing the ADP(Accidental Damage Protection) to the customer during the time when i purchased the Laptop.When i go through the Hp Website www.hpshopping.in/premium-warranty for registration of ADP cover.The form having column Purchase dealer.The Purchase dealer Nikki Infotech Limited is not present in HP form.I talked to many time to Snapdeal or HP all are moulded the things.At last Snapdeal told me select any dealer of Snapdeal which the form is containing and submit the form.After submitting the form i talked to many HP tollfree number again they told me your request for ADP is sent to Our Red help team, our team will mail you after one month which is our processing time.In the mean time Snapdeal want to confirm me about the things and told me we partially close down your complaint.When HP report will reach to you if any Negative report not providing the ADP your complaint automatically be opened.I got HP mail after one month which mention we cancel your ADP request due to purchase laptop from unathorized dealer.Actually according to HP
dealer is not authorized.I complaint again to Snapdeal and share HP mail they provide me complaint numbert 20992970 on dated 17.3.16 and told me our team will contact you in 48 hours but i cant receive any call.I again call to Snapdeal they told me our first executive by mistaken not associate the complaint to your origional complaint number 18983670.Now the time i associate and you will definately gett a call from Snapdeal.After all that till date Snapdeal didnt call me.On the same day friend receive laptop through DELL.He goes through Dell Website he autodetect friend name and warranty or ADP all the things automatically start from that day.Due to unauthorized dealer of Snapdeal i faced a lot of difficulty.Please resolve the issue.

I have ordered Samsung evo 32gb memory card from snapdeal and i received the product on 15th march. As i open the product i have seen that the product was fake. So i have immediately put the product for the replacement. On 16th march a courier service have received a product from me for the replacement purpose and i have received a message from snapdeal that your product have successfully picked up. But its have been 12 days i haven't received my product yet. I have mail snapdeal team 5 to 6 times about my product replacement problem and even not get response once. So i have call snapdeal customer service executive on 23rd march. Service executive have said me because of some details have not uploaded you have not received the product but you will be get it in 2 days. So i have waited for 2 days and still have not received the product. So on 26th of march i have made a call again to customer service executive and they said because of 2 bank holidays in between the details have not updated so you will be getting your product and details will be update soon and u will receive a sms and your replacement process will start. But no details update and and i haven't received the sms. Since after 6 mails and 2 calls to customer service executive snapdeal have not taken any step for my product replacement. So need your help for replacement because i have already paid the money for this product.

I have requested for return of one product with Order ID: [protected] (1 Item) since 17th of feb 2016 but it was not picked up after 19 times contacted to customer care.If you asked to customer care fellow to pass the phone to senior executive that unprofessional fellow simply tell i am the senior person.In the competitive market if you guys doing these type of then at the end of day "Tumse na Hopayega"

I ordered one item from snapdeal. Product cut off date is 23March 2016. Product was not delivered to me. Regarding my product snapdeal not given any call message or Mail to me. I called snapdeal paid number and ask why my product is not delivered to me then costumer care employe told me some Courier service problem is there so we enable to delivered your product. I raised complain on 24March 2016 (snapdeal didn't Info me your product is not delivered i called snapdeal paid number) employe promised me within 24hrs of time our consent Department team gibe you call and resolve you problem. After 24hrs i waited for snapdeal call but i didn't found any call from snapdeal first fake promised given by snapdeal employe. Now i again called snapdeal paid number and i ask what is the status of my complain they told there no complain raise by me. First employe given me totally fake promises. After that i launched complain again and 2nd employe given me promise and given assurance that you will get reward by our concent team next 24hrs. Again i waited for 24 hrs but same thing is repeat i didn't get any call from snapdeal costumer care. Now i got frustrated i call to snapdeal i told every thing then snapdeal employe told me don't raise your Voice i will disconnect the call 2 times i got fake promises so i was frustrated then i told him i want to complain against snapdeal for mental harassment and mental torture given by snapdeal employees. He (sagar snapdeal employe name) told whatever you want to do do... and he stared dhamki and abusing me. I warn him(sagar employe name if snapdeal) i am snapdeal costumer and because o[censored]s only your buisness is running. Sagar disconnect my call. Once again i called to the costumer care now 4th employe taken my call again from staring i told him regarding my problem and i ask him for compensation for harass me.again He told 24hrs time wait we will reward you. But unfortunately same thing repeatsnapdeal didn't contact me back. I called again to snapdeal paid number one lady employe taken my call again 1hr i told regarding my issue. I called that lady employe of snapdeal around 2pm 26march 2016.she told me i will make call arrange for me from higher authorities before 6pm 26 March 2016. I told her i am tired and frustrated from your false commitment.she told sir definitely you will get call from snapdeal dont worry and she disconnect the call. I waited for 7pm again i called to snapdeal one lady employe of snapdeal she given me dead line 6pm 26March 2016 within this period of time i will get the call from snapdeal regarding my issue. Now 6th employe of snapdeal told meTHERE NO SUCH COMPLAIN RAISED BY THAT LADY EMPLOYE .I LITERALLY SO MUCH FRUSTRATED THIS TIME ...THIS WHAT THE FAKE PROMISESS AND RUDELY BEHAVIOR BY SNAPDEAL COSTUMER CARE EMPLOYEES. I SPOKEN WITH 7 SEVEM EMPLOYEES ALL ARE GIVEN ME FAKE PROMISES SOME ARE MISGUIDED ME SOME ARE ABUSED ME " I AM NOT WAITING ANY RUBBISH WHATEVER I WRIGHT I HAVE STRONG EVIDENCES AND I RECORD ALL CALL WHICH I CONTAIN CONVERSATION BETWEEN ME(COSTUMER) AND SNAPDEAL COSTUMER CARE DEPARTMENT NONSENSE EMPLOYEES. I SPOKEN WITH SENIOR EMPLOYEES OF SNAPDEAL BUT THEY TOLD ME THERE IS NO SUCH POLICY OR ANY DEPARTMENT THERE WE CAN LAUNCH THE COMPLAIN REGARDING MENTAL HARASSMENT TORTURE ABUSING COSTUMER. HE TOLD ME WE CAN ONLY ARRENGE PRODUCT DELIVERY WE CAN NOT GIVE YOU ANY SINGL RUPEE OF COMPENSATION. PAST 5 DAYS I AM CALLING SNAPDEAL COSTUMER CARE DEPARTMENT BUT EVERY TIME THEY AMUSING ME HARASSING ME. I MAIL 5 TIMES TO SNAPDEAL BUT I DIDN'T FOUND ANY MAIL FROM SNAPDEAL. NOW I AM GOING TO RAISE MY COMPLAIN TO CONSUMER COURT HOW SNAPDEAL HARASSING CUSTOMER CHEATING TO CUSTOMER ABUSING CUSTOMER NOW INDIA ITS TIME TO WAKE UP AND COME FORWORD MAKE OUT HIDDEN SCANDAL & SCAMS DONE BY SNAPDEAL. SNAPDEAL CHEATING INDIAN PUBLIC. ABUSING INDAIN PUBLIC. SNAPDEAL NOW ITS MY TIME NOW SNAPDEAL & SNAPDEAL COSTUMER CARE EMPLOYEES SEE U IN CONSUMER COURT

REGARDS,
YOUR FRUSTRATED ABUSED HARASS COSTUMER OF SNAPDEAL
DEVAL PARMAR
[protected]

Order no. [protected] with ref number ref 20420739, 20077186, 20897720, 21277923 ...Product name lowepro dslr video fastpack 350 aw (Black) .
Snapdeal said they arranged pickup for the product on 3rd march with tracking number of gati is[protected]. The product picked up on 18 march. And now 9days passed still no update from snapdeal about my refund.
Everytime i call they said to wait for 48hrs. I called at least 20-24 time to snapdeal regarding same.
Now forcefully i am going to take strict legal action against snapdeal.
Now days snapdeal is cheater.

I have ordered first time on snapdeal but I have not get my product . I ordered my product on 22 March and company give me the time of 24/26 March but I does not get product till 26 March . I think that this company will give me good service but not .Such a poor service. I never going to order again on this site. My first experience is very poor.
My order no :[protected]
My complain no :21367545

I ordered a Flow Buzz Bluetooth 5.1 Speaker System (Order ID: [protected]) on 13th march and product was delivered on 15th march. I checked the product and found there is sound quality issue in the product so on same day I put request for return of this product. And I had returned this product next day on 16th March 2016. Now It has been 10 days snapdeal is not refunding my money. Whenever I called up to customer care I get an assurance that issue will be resolved within 24-48 hrs but after 10 days I have not received any resolution from the snapdeal.

I hereby request you to kindly help me to get refunded my money.
Order ID: [protected]

Regards,
Devendra

Veryyyyyyy worst service delivery just cheating to the costomer very worst service.I order plastic set 10 of March same day I complain to reverse pick .but they picked up in 21 March ten days now 30 March not yet they refound my cash to wallet or in any form my oreder no is [protected].several time I called them only they take time.if they cont do proper service than how can they eat consumer amount.

Dear concern.,
I purchased intex cloud swift cloud 4gb ram / 16gb rom on 09.03.16. After 5 days and 5 times14.03.16, 15.03.16, 21.03.16, 24.03.16 & 26.03.16 i raised a complaint for receive faulty product. We requesting to snapdeal.com pick my device then refund my amount. My complaint number is 20807531 and mobile order number is [protected]. Till now we didn't get any conformation call from snapdeal.com. Please help us. Thank you

I ordered a Xolo Era 4g phone on 4th march and product was delivered on 6th march. I checked the product and found there is network problem and front camera not working so on same day I put request for return of this product. But customer services of snapdeal are pathetic and after 20 days of my return request snapdeal has not taken any step for pickup of phone. Whenever I called up to customer care I git an assurance that issue will be resolved within 24-48 hrs but after 20 days I have not received any resolution from the company.

This is regarding suborder id: [protected], which is a fake ps3 sony controller and whereas listing says its genuine and after repeated complaint snapdeal didn't took any action against it. Everytime they reply with single excuse that your sony black playstation 3 wireless controller, order no. [protected] is not covered under our trustpay returns policy
Your item cannot be returned/replaced for the reason you have specified.
But i'm not asking for return, i'm just asking about the action they wrong information provided by seller that its product is genuine.

Snapdeal confirmed delivery between 23rd march 2016 to 25th march 2016. The day has ended and yet no response on delivery. Ecom express, the so called courier service confirming that product will be delivered by 28th march 2016. A service from both snapdeal & ecom express. Not at all happy with their delivery service and not even the customer care service who wants me to call back next morning for speaking to his manager.

Done with snapdeal and their so service. Not placing anymore order with these buggers.

Thanks to both for such time waster and excitement killer. Thanks to both for being so irresponsible

I buy a phone from snapdeal and place a replacement request and ordered new phone from snapdeal and when the new phone came to me i asked the courier boy that i also request a replecement of my phone then the courier boy said give me the phone i will take it to the snapdeal and pay me for this phone and i do the same but later on i asked for my money to snapdeal they say that your payment is under process and there is no any response is taken by snapdeal about my query its going to be more than 1 month of my complain but there is no responce is taken by snapdeal., whenever i asked for my complain they just said that it will do within some days., please help me to take my money back

I had made payment for Zooker 2 bluetooth speakers, payment has been deducted but they are telling order has not been confirmed i told them to confirm it from your side, then they are telling we can't do so, we will refund the payment with in 48 hours, now 60 hours gone and refund is still not initiated. refrence number for case is: 21220713, please suggest what i can do in this case as my hard earned money is got blocked.
date of incident: 22nd march
client number:[protected]
request Refund

Dear Snapdeal,

This is in regarding my complaint request 20929183 against Order number [protected].
I am writing this in frustration as Snapdeal commitments are like bubbles which keep bursting and I am facing it since last 10 days.

I have written so many follow up mails to customer care, raised complaints from help center, posted on social media like sanpdeal FB page and made many calls to your customer care for getting refund and your one line reply is that
"Engineer will visit to your address with in next 6/24/48 hours without fail. Please give us some more time"

How much time you need ? What ever time you asked, I have given but nothing has happened till now
I have given you 3 phone numbers in case if your service partner is not able to reach one number.

How difficult is for company like Snapdeal to send an Engineer on time or at-least with in few days of raising the request?
How difficult is for you to share the contact number of assigned engineer via email or SMS to customer so that customer can directly contact?
How difficult is for you to take the refund of product based upon trust on customer that product is defective with in 7 days as per your promise.

Please look into this refund issue urgently and don't extend it by another 24/48 hours which is happening since last many days.

Thanks,
Raju Kumar

Sir last week I had send you mail after that you called me back and assure me that in between two business days I got call from your site for returning my order unfortunately I have got no call and that's really frustrating now I compell to register a case in consumer court and I think then you understand me problem and I also warning you that I also demote your online firm by using social media.

I had ordered the following two items an LG Front load washing machine and washing machine cover on[protected] through Snapdeal. I had received the washing machine on 1st March and found that the delivered product was defective hence we requested Snapdeal to refund the washing machine amount. The customer care executive said that the system is updated and money will be refunded after collecting the product. But he has incorrectly updated the system and initiated replacement for Washing machine cover instead of Washing machine and sent a courier (Nuvo ex Logistics) person for pick up. After this, Nuvo Ex Logistics sent a courier boy to pick up the product (washing machine cover) and we told him that we have a problem with washing machine and not with the cover and sent him back without giving him a product. Immediately we had called the Snapdeal customer care and asked them why did they send a courier for washing machine cover pickup. They informed us that they will send a courier for machine pick-up. The same issue happened next day also. Again, the courier (Nuvo Ex Logistics) came to my home on[protected] and they said that they had come for washing machine pickup. I thought that Snapdeal had sent the courier for correct product pickup. They took the washing machine and gave me the reverse pick-up sheet and went. But the description in the Reverse pickup sheet was incorrect i.e 3g LG Front load Machine cover 8-9 Kg instead of Washing machine. Immediately I had communicated this to Snapdeal and Nuvo ex Logistics. The Nuvo ex logistics told me that the product was picked up from my home and in transit. After few days Nuvo ex logistics confirmed me that they delivered the washing machine at Snapdeal. I had spoken to Snapdeal customer care and they confirmed that the washing machine was delivered at Snapdeal and process team (WS team) will take 24/48 hrs for approval of the refund. I have been dialing to Snapdeal till today and I hear the same response(wait for 24/48 hrs, we will get back to you) from them.

It has been almost a month and money has not been refunded.


Details below :
Suborder id - [protected]


Thanks,
Satishkumar J