Snapdeal.com Complaints & Reviews

I have ordered ubislate 3g7datawind tablet on snapdeal having order no. [protected] near about 3 months ago, but the product you send was wrong one, so i request you to please provide a refund for product. You told me that you will reverse pickup the product but after waiting for 20 days i called representative, he told me to send the product by own, which i did but still after riched in your warehouse you didn't generate the refund, because their is no update in your system about probuct received but speed post confirmed it that product has been delivered on your warehouse address. I waiting to get refund since 3 months, communicate with representatives so many times by mail and phone, but no result. So i request you to please forward tihis complaint to heigher aouthority.

Dear Sir, I am Akvindersingh Sandhu have purchased from snapdeal order no. [protected] and product delivered to me on 11th Oct 2014, i have process for reversed the product request on 12th Oct 2014. and taken the regular followups with snapdeal for return pick up but they not picked up the product and at last i have send return courier by 3-nov-14 through first flight and send the courier receipt to snapdeal, and also taking regular followups but the refund has not process by snapdeal they have received the products but not properly responding and my courier charges is rs 290/- with disputed amount required and called so many times and send email so many time they are taking casually to our customer. thanks & regards akvinder

SNAPDEAL: BAD AND AVOIDABLE DEAL AND A BAD EXPERIENCE
I placed an order (Order No:[protected]) on 13th November, 2014 with Snapdeal.com to buy few items in the category of men’s clothing .I had ordered for 5 items for which I made payment of Rs.1659.00 (One thousand, six hundred and fifty-nine only) in cash on delivery mode.
Out of 5 items only 1 item was right and all 4 wrong items were delivered to me.
These 5 items were :-
(1)Green Men’s semi formal cotton trouser, 36 size .Paid 455.00 INR .Received same as the order
(2) Lime Blue Men’s Cotton Polo T Shirt, XL size Paid 329.00 INR .Received small size, different color, defective piece.
(3) Lime Maroon Men’s Cotton Polo T Shirt, XL size .Paid 329.00 INR .Received small size (38 size delivered).
(4) SS Ramar Green Men’s Cotton Polo T Shirt, XL size Paid 287.00 INR. Received much more light coloured item delivered.
(5)Clifton parrot green Men’s polo T Shirt XL size.Paid 259.00 INR .Received Ladies nightwear of same colour &size .

I returned all 4 items & requested for replacement of all these 4 wrong items through several emails but no replacement made and after waiting for several days I finally received a request by email to send my Bank details, which I complied on the same day .And also wrote them very clearly to refund me in my bank account and not any other way . But nothing was refunded in my Bank Account and I further received few more emails and messages that these refunds have been made in my Snapdeal Account through SD Cash. When I made payment by cash and returned all such wrong items without any fault and delay why are the talking of SD Cash refunds.
They displayed many o[censored]navailable items at their website and delivered wrong products, Very small size colthings and defective unpopular items which otherwise are not sold easily and with firm believe that the customers are biggest fools.
I have lost my faith in Snapdeal and don’t want to place any order with Snapdeal because I am again afraid that customers are lured by display of the excellent but unavailable products at their website but once you make a payment, can’t be assured that you will receive the same item you ordered. By not refunding your money they force you to pay for few other useless stuff for which you would never want to spend your money.It's deliberate cheating.

Refund for my order no: [protected] placed on Oct 06, 2014 where in a Nikon D3200 was delivered instead of a Nikon D3300 has still not honored. There has been multiple phone calls, e-mails & FB request but Snap deal has been shameless dishing out hollow sorry & assurance of taking this issue on priority with no results. Firstly they ship the wrong product that was returned that too with their pickup courier falsely accusing me of not being available for first time pickup. Then instead of refund I was sent a mail confirming a replacement for which I called them & they asked to refuse the delivery. Following their advice it took them almost a month & a half to acknowledge the receipt of the product. Now with me providing them all necessary information like bank details since the last 13-14 days I still have not received a refund as it has not been initiated from their end. They have no explanation for that as yet. Will I ever get my money back?

i purchased microsd card wide order no [protected] it was not working as per the mail of the snapdeal i sent back the micro sd card on 23/11/2014 through courier (professional courier) no VZM569444 to Mr hari singh they refused to accept the parcel and not even replied to the ticket no

Hi Snap Deal Team,

This is with regard to order# which was placed on 29 Nov. I had filled an form and requested for urgent fixed time delivery on 30th Nov by paying extra charges and still the requested delivery didn't happen as per schedule on 30 Nov. This was really disappointing and not expected from an reputed online trader Snap deal.

on 1st dec i had raised an concern on this with snap deal customer care on this issue. Mr. Amit from Snap deal offered a waiver on deliver charges and assured me that the deliver would happen on 1st Dec before 6:00PM.

Around 6:30 PM when i checked the delivery didn't still happen and i followed up with Mr. Amit. He assured me that the delivery will happen in next 30 minutes. I had also informed in case the delivery is not happening please do not deliver and cancel the order. Until 9:00PM there wasn't any scheduled delivery. Around 9:05 the corier guys called up and asked for address details.

I would like to raise a concern inspite of me informing not to deliver after 7:30PM there was a late nite deliver scheduled and they had called up more than 20 times on my mobile and landline for the delivery. This is really unprofessionalism. When you cannot meet expectations as requested by your customer please do not make false commitment. This was something which wasn't expected from Snap deal and team.

I will ensure i think multiple times before making any purchase or scheduled delivery with Snap Deal. Also i will pass this message to my entire group and team of family & friends about such unprofessional experience.

Kindly request request you to cancel my order and process my refund at the earliest, else i will be forced to take action with consumer rights and grievances team.

Thanks & Regards
Ankur Gada

I have placed an order on snapdeal vide Order ID- [protected] on 10.10.2014 for supply of one Sony- DSX A 30- USB Digital Player with LCD display( suborder code- [protected]) and two JBL Speakers. I have received a packet from Snapdeal on 14.10.2014, wherein I found one Sony- DSX A 35- USB Digital Player with LCD display. Immediately I informed the matter to Snapdeal representative and also sent photographs of the sent item. After discussions with Snapdeal representative Mr Rishi Sharma on 15.10.14 it has been settled that I would keep the DSX A-35 and an amount of Rs. 975/- ( the difference of cost of the models as per advertisement by Snapdeal on 10.10.2014)would be refunded to me through NEFT. Mr Sharma mailed me the offer and requested for my bank details. Accordingly I have sent the details of my bank account on 15.10.2014 by email. Thereafter I have mailed and called on telephone several times and every time I have been assured of the refund by the representatives of Snapdeal, but it is very unfortunate that till date I did not get my money back. Now I understood that Snapdeal has cheated me and as such I would request for taking necessary action against Snapdeal for the above and refund of my money back

I had placed an order of easy mop water spray gun my order ID: [protected] The order was delivered to me on 30th Nov 2014 but after 1 use it now has a hardware failure. Can u plz replace new one i can't use it. Kindly justify my complaint also I need my product in perfect condition.

I ordered dresses for my child its cost 1256 i paid it too. I receive the product but the size was un fit t.. I request to refund and the snapdeal replace my product i receive sd cash for only onr item balance two item not yet reply from snapdeal. What i have to do now, please do the needful

I had ordered for Videocon Mobile - V1544 Model _ MY ORDER NO. : [protected] I had received the mobile yesterday, after opening the pack, I was shocked to observe the box was not sealed, box is torn ed and old box, charger and earphone was not arranged properly jut it was thrown in the box, we are suspecting and and sure that it is used piece and nor Brand one, the battery was fixed into the mobile instead of sealed pack, memory card is empty without any movies and songs ( As one of my friend purchased and he got memory card and battery intact and and was in good condition where in my case it is totally opposite) I demand an early action in this regard and replace my mobile with New One. Thanks and Regards R.Jagadish Mob:[protected]

Sir,

I have order Double bed sheet 2Nos.(Product Code Nos. [protected] and [protected]), vide order Id_No.[protected]/01.11.2014. In this order, Product code[protected] was received 11.11.2014. But Product code No. [protected] not received till date. I have saw status in your website, estimated delivery date is 22.11.2014. This is date over 10 days.

Please send the status of my order. This order was supply or not? if not supply, i will order another supplier.

Thanks & Regards,

PRASAD.P

2 sets of The Pari Cherry Brown Shoulder Bag With Free Silver Plated Coin has been booked and paid Rs. 1208 (Rs. 604 per item) via internet banking. Today i have received the parcel but there was only one item in the parcel. I am much disappointed with that. This is my first order in snapdeal. I want the other item to be return r else please ask them to refund the remaining amount of Rs. 604 to my state bank account. Order ID: [protected] Order Placed on :[protected]:49:32 The Pari Cherry Brown Shoulder Bag With Free Silver Plated Coin Suborder Code 1. [protected] 2. [protected] Package Reference Code SLP[protected]

u gave me 250rs sd cash and i ordered this mouse and what u gave me is a book and just a air bubble...i want an explanation on this...i thought the snapdeal is the best what im very much disappointed with this...i need an explanation ...and contact me ASAP..and i want my product...

I have ordered an item on 25th November, 2014. But as I track my order it showing that the product is now in New Delhi. Past 4 days it showing the same place. There is no option to cancel the order. My Order ID [protected] (SLP[protected]. I am irritated with this Snap Deal. They are taking too much time to delivery my order.

Dear Sir / Madam, Invoice number S00249/14-15/678 dated :[protected] I have purchased mircromax unite 2 A106 pristine white cell phone in name of Mrs.Neeraj Thakur & paid through online from my hdfc bank a/c. I have not received @5% CASH BACK till today in my a/c. Please look in to the matter in response back asap. Thanks! Mrs.Neeraj Thakur 12/582, Batra Colony, Sonipat (Haryana) - 131001 Cell No. [protected]

ORDER NO. : [protected] PRODUCT CODE:[protected] PRODUCT :Golden Green & Yellow Floral Cotton Set Of 4 Double Bed Sheets With 8 Pillow Covers (3d Print) Payment Method : NetBanking I placed 3 orders on 23rd October and all the orders are cancelled by Snapdeal itself due to some courier issues or so. They returned cash of 2 orders but the cash of Rs. 1400/- for the above mentioned order and product code is not yet refunded. When I contacted them they said that refund was initiated by them on November 22, and said it will take 5-7 days to credit the money, now its more than 10 days and it is not yet credited to my bank account. Do refund my money as early as possible.

SnapDeal is one of the worst service provider. you don’t care about customer at all. The Customer care service is a damn. They wont bother to take your call and quality of product would be very poor. your delivery is never on time. My Order No.: [protected]Order On: 21st, October 2014 Name: Ojeswini @ [protected]@hotmail.com I have Placed 3 Items, Order at a time on 21st, October 2014 total Worth Rs. 1546/- 1.Street Junkies Pack of 2 White-Black Shirts2.Kiosha Green & White Checks Blue Shirt3.Kiosha Yellow & White Checks Blue ShirtStreet Junkies Pack of 2 White-Black Shirts are not right order send so I put and complain to return them and send right order.did courier of 200 rs through first flight.After Hunting for call finally I ask them If you are in the Position of Not able to supply this Product with in 7 to 10 working days I asked to Cancel & send the Money, Still the amount not Credited to my Same account. The Issue still not sort-out Who will help us in this Issue I can also rank Snapdeal.com one of Worst Service

my air way bill no:[protected] order no: PI[protected] i had ordered from hyderabad, telangana i had ordered on 20/11/2014 till now I haven't received my order from ur ecom express delivery I had cald so many times to ur customer care but no one is responding the calls. I want immediate delivery or else just give the courier to some other courier services This service is not good

SNAPDEAL: BAD AND AVOIDABLE DEAL AND A BAD EXPERIENCE
I placed an order (Order No:[protected]) on 13th November, 2014 with Snapdeal.com to buy few items in the category of men’s clothing .I had ordered for 5 items for which I made payment of Rs.1659.00 (One thousand, six hundred and fifty-nine only) in cash on delivery mode.
Out of 5 items only 1 item was right and all 4 wrong items were delivered to me.

These 5 items were :- AMOUNT PAID ITEM DELIVERED

(1)Green Men’s semi formal cotton trouser, 36 size 455.00 INR same as the order

(2) Lime Blue Men’s Cotton Polo T Shirt, XL size 329.00 INR small size, different color, defective piece

(3) Lime Maroon Men’s Cotton Polo T Shirt, XL size 329.00 INR small size (38 size delivered)

(4) SS Ramar Green Men’s Cotton Polo T Shirt, XL size 287.00 INR much light coloured item delivered

(5)Clifton parrot green Men’s polo T Shirt XL size 259.00 INR Ladies nightwear of same colour &size

I returned all 4 items & requested for replacement of all these 4 wrong items through several emails but no replacement made and after waiting for several days I finally received a request by email to send my Bank details, which I complied on the same day .And also wrote them very clearly to refund me in my bank account and not any other way . But nothing was refunded in my Bank Account and I further received some more emails and messages that these refunds have been made in my Snapdeal Account through SD Cash. When I made payment by cash and returned all such wrong items without any fault and delay why are the talking of SD Cash refunds.
They displayed many o[censored]navailable items at their website and delivered wrong products, Very small size colthings and defective unpopular items which otherwise are not sold easily and with firm believe that the customers are biggest fools.
Now I have lost my faith in Snapdeal and don’t want to place any order with Snapdeal because I am again afraid that customers are often lured by the excellent but unavailable products displayed at their website but once you make a payment, can’t be assured that you will get what you order and by not refunding your money they force you to pay for some other horrible stuff.It is a horrible experience.

Snapdeal, you don't bother about your customers. No call backs, no reply to mails. No correct information with you. We had ordered the product on 13th November with online payment, for Toshiba Canvio...Hard Disk. It was shipped within a day. But from 14th, we have been waiting till now, neither got the product nor money back. Each time, the courier guys are updating their delivery date. For that, when called Snapdeal and ask for cash back, as we cannot wait for the product to be delivered, each representative gives different information and we are left back. Also, their policy says if they cross 10 days of delivery after shipment, cashback, but still we have to call each time and ask them to initiate the request. They are asking us to wait till the product comes to us, and then we return it. For how long can we wait ? Customer service is also horrible. Pathetic experience so far for us. Compensation for this ignorance to us !