Snapdeal.com Complaints & Reviews

order no. [protected] placed on 17th Oct 2014, Product - Philips wall lamp It had a gap in the lamp wooden area, sent images, did everything I was asked to, written 10 mails for the same and yet neither has anyone from snapdeal come to pick the lamp nor has the refund of 1035 happened Mails to [protected]@snapdeal.com yield no result ...I guess no one is in charge of replying to mails received on this id.

I had purchased a Borse WC007 Brown Watch Case order number [protected] on 19th Oct 2014 ...When i received this product it had a crack and hence after A LOT OF FOLLOW UP finally snapdeal arranged to pick it up but till date I haven't received a refund ... I've been writing mails after mails to snapdeal customer support email id [protected]@snapdeal.com but out of ten mails, they reply to may be just one I have paid 799Rs. for the watch case and there is no sign of refund and now even have the product back with snapdeal

Dear Sir, I ordered Wahl[protected] All in one Grooming Kit Black on November 23, 2014. From November 25, 2014 in my order status it is showing like the same "your order is packed and waiting for courier pickup." From 25/11/14 to until today (10/12/14), I called more than 15 times customer care department (they are telling like the product will be delivered within 48 hours, each and every customer care personnel is saying the same. But there was no response from that Seller or Snapdeal. Poor Service. They are not giving seller #. India's largest online store, but there was no free customer care #. For those calls, I lost more than 150 rupees. My order No: [protected]. Just courier pickup is taking 15 days means what a very poor service they are providing to consumers. I want a resolution for this issue. My Phone #[protected]. Still they are saying like the same.

My name is Savya. I have orderd for a rechargeable toy car on snapdeal.Description of product says it has in-built recharge option and it includes rechargeable batteries.They have delivered a toy without recharge option and batteries. They offerd the transaction is thru TrustPay and there is refund/return option, if the customer is not satisfied with the product. But when I requested for refund, there is no proper response from them and nobody contacted me for taking back the product.I have given negative feedback on their site for this product, but they are not displaying this feedback.Only positive feedbcaks are displayed on the site.Please help me to resolve my issue and to get refund from them.

I purchased a laptop on 6th October 2014 ( hp 1000-1B10AU LAPTOP ) from my registered email id ([protected]@gmail.com) worth INR 17, 451 with expected date of delivery as 10th October . I did not receive the laptop till 17th October so I cancelled the order after confirming with the customer care of snapdeal.com. They told that they will refund me my money (.INR 17, 451) back to my bank account in one week. It has been almost 2 months but till now I have not received my refund . I have contacted customer care at least 10 times and every time they say the issue would be resolved but till now the issue is not resolved. Neither have I received any call back or a mail reply from the e-commerce website.Kindly look into the matter Expecting a positive resolution. Thanks and Regards. Jai Aditya Chaudhary. ( +[protected]

I had placed an order with Snapdeal : Order placed On :[protected]:42:00 of Canon CanoScan - 9000F Scanner which had to be delivered to me on 4ht dec, 2014, which got Postponed to 6th Dec, 2014 which further got delayed saying, 9th Dec, 2014. And finally on 9th December, 2014 I am getting a mail saying your order has been cancelled. There is no specific reason mentioned, i tried contacting them on Facebook, but no response, Tried calling them on Phone number [protected], the operator saying me, we can not do anything, talk to our senior executive, I was on hold for 20 mins, finally I disconnected and this happen twice, third time i waited for 24 min n finally got connected to the senior executive. He says seller rejected as he didn't had any stock. Now, I had booked the order with snapdeal, there is no seller detail after placing the order, even snapdeal guys didnt get the sellers name. I had to do nothing with seller, as sellers is not me direct buyer, I had Purchased throuth Snapdeal, So its Snapdeals responsibility to deliver me the product. This is sheer Fraud and cheating Case from Snapdeal. Their Deals are always bogus... Many have faced this problem, as in INDIA everything is allowed... BUT now NOOO... Can somebody help to lodge an official complain of fraud and cheating case against SNAPDEAL.

This email is with regards to the request #10716181 against the order number [protected] as per the snapdeal database. my cousin priyanka Chaudhury had bought a product from the website. and I soumik sarker On behalf of priyanka Chaudhury is making a complaint on the very case. she bought a roti maker of brand "eagle" worth about Rs 780/- or more. instead she received a wrong product without any retail invoice bill, which was asked my snapdeal to return it.Instead of the "Eagle roti maker" I received the wrong product "Super shakti electronic insect and mosquito killer". we did return it within the allocated time but it's been 2 months since snapdeal is not responded to our complaints. the product was unused. please do look into the matter as soon as possible. as we need the refund as soon as possible. regards, Soumik sarker [protected] [protected]@gmail.com Lovely professional university jalandhar punjab

Dear sir, my order no [protected] home nicer dicer ordered sent me damaged product, so i returned the product of return policy via national courier with amount 200rs i given, he returned the product again damage so i call again to snapdeal and company says refunded the money in your account in few days i given my account no but the refund amount have not came in my account and i call again he says nothing about of refund amount so i complaint pls give me solution... NAME: RUPESH KUMAR MOB NO: [protected] ADD: 1000/1, MOTI NAGAR UNNAO [209801]

This is just awful on behalf of snapdeal & their logistics partner JVEXP.IN. My order no. 39604394. Order was placed on :[protected]:34:58 & was delivered on Mon Nov 24, 2014. After delivery, I found the product defective/non functional & I placed an replacement request. The product was picked up on 29/11/2014 by JVEXP.IN representative & I was provided with a receipt (No. 45154150 / Snapdeal [protected]) from JVEXP.IN. The ONLY WAY to contact was an email address printed on the receipt. The usual time required for a replacement was 4 days as stated by the JVEXP.IN representative & on snapdeal website. Today is 09/12/2014. I still haven't got the replacement yet. The frustrating part is, I sent 3 email.s from JVEXP.IN website 'Contact Us' page as well as through personal e-mail stating the issue, but received no reply. The seller SNAPDEAL.COM has got no contact info stated in their website, which is utterly amateurish. I'm filing this complaint expecting some positive response from either these two parties regarding the information of my replacement.

Dear sir, i ordered the home nicer dicer order no [protected] have been given the damaged product, i replace the product via courier but he returned me same damaged product again, i call back again to refund my money but they have not given any response, i disappointed the snap deal service of return policy. so i want to complaint on consumer forum. NAME: RUPESH KUMAR MOB NO: [protected] ADD: 1000/1 MOTI NAGAR UNNAO [209801]

I ordered an F&D multimedia speakers from snapdeal.. I talked to snapdeal representatives a lot number of times.. Its been more than 10 Days I ordered the speakers but till now nothing has happened.. the courier service say they returned the product and Snapdeal say the product is still with the courier service... in this way my money is stuck, Snapdeal are not even cancelling the order.. they are just increasing the deliver date by one week now its 12th December and earlier it was 6th December... I have already paid the full amount for the product, and haven't received refund or the product... My order number is [protected]

I order a Lenovo laptop (order id :[protected]) on 11th November 2014, initially they delayed the delivery date as it was ordered in offer period and they gave delivery date as 22nd Nov, on 22nd Nov the delivery date was changed to 26th without any information, So I requested them to cancel the order they mentioned that it cannot be cancelled but only be returned as per the policy, on 26th again the date was changed to 28th so called hem and complaint against it, but customer support people said that it with delivery company and they cant do nothing for it and asked me to contact the delivery company, I didn't get any proper response from them as well. Again on 28th the delivery date was changed to 2nd Dec then I started talking to them for hours and long mail chain they asked me to wait till Dec 2nd as this was the only option. On Dec 2nd I didn't received the product but from courier side itself they changed the order status returned.now it been almost a week and no change in my order status. Customer support says that only when they receive the product back they will initiate the refund after 72hurs and it will take another 5-7 working days to get the refund. its totally a fraud process and SNAPDEAL is cheating me, I ordered through SNAPDEAL and not the courier company.it took them month to delivery the product and again a month to return, so only after two months they will initate the refund??how will pay the interest for these to months?? SNAPDEAL should initate the refund for my order ASAP and should compensate for the delay. I have raised numerous complaint with SNAPDEAL which are pending since a month (like #12258011.#12437188.#[protected]

my order no is [protected] date 24/ 11 /2014 by cash on delivery then they told cash on del not possible u paid amount we will del ur product then i order by credit card payments order no is [protected] item come to courier person they told i[censored] want del payment 5000 for u r address many many times they will not response properly my no [protected]

Dear Snapdeal, I ordered a ACP BR1000G-IN UPS from snapdeal on 25th Nov 2014. But the battery of the UPS was no charging completely. After purchasing the product i charged it for 2 days but still it is not charged and work properly. so kindly replace product or check it.. Regards, Miss Gholap [protected]

I have ordered two Voltas 1.5 ton Split Air Conditioner vide order number [protected] & [protected] with Snapdeal and at the time of installation when Voltas Technician came for installation it was found that copper pipe required for Installation of Air Conditioner were missing from the Air Conditoners and now both the Air Conditioners are lying un installed at my place. I have been complaining to snapdeal from last 4 - 5 days but they are not ready to give any resolution. The cost of Copper Pipe for both the Air Conditioner is @ 6000/- and they are offering me a freebie of Rs 500/- which would not be acceptable by anyone. I have told them to send me Copper Pipe for Installation or they can take there Air Conditioner back and refund me my amount. Pl. help me in getting this amount. Regards, Bharat Wadhwa [protected]

I ordered a pair of Lavos Rust Bamboo-Organic Cotton Stretch briefs from Snapdeal(Order id [protected]) but I was delivered with a pair of Lavos navy blue briefs. Even the invoice mentioned a pair of Lavos Rust Bamboo briefs. I told them about their mistake when they asked me ti return the product. I live at a remote place in himachal from where the nearest courier is at a distance of 35km. I requested them to send somebody to pickup the item when they said that its not possible for the courier guy to collect the item and so you will have to go and send it by courier. The item was worth 300 bucks and they wanted me to spend another 1000 bucks to go to the nearest courier. If they had a little shame they could have at least send me the correct item i. e. a pair of Lavos Rust Bamboo-Organic Cotton Stretch brief as a giveaway to compensate for their mistake. But instead they kept making silly excuses about their inability to refund/return. Now I have to reluctantly wear the navy blue colored briefs send by them. It has been such a nightmare for me shopping with Snapdeal. They use the worst courier services(first flight) which would never send the item themselves but through a private bus that comes every evening to Kasauli I never expected such experience from such a huge shopping portalr Id

Dear Snapdeal,
My Philips SHS390 Neckband Over Ear Headphone(Product Code is "SHS390/98") is not audible properly, this I've purchased through Snapdeal.com on 15th November 2014. Not even completed one month
but its got repair. Kindly observe this & do needful without any fail & kindly get back to me. Please observe invoice copy of this product which is attached below. Kindly take this as High Priority.

Thanks & Regards,
K Venkateshwar Reddy
+91 [protected]

I ordered the "Samsung Galaxy Grand Prime" as a birthday present for my friend and it was to be delivered within a week when I got a text message from Snapdeal saying that it got cancelled. So, I called the customer care and I was on a list of many callers so I had to wait. After 15 callers they received my call and I asked them about the reason why my product had been cancelled. The man on the receiving end did not even know anything and asked me to put my call on hold. After a while he told me that my order got cancelled because there were problems with the courier and he did not even know why it had been shipped back to its original place. Such bad service!! My friend's birthday had already passed and I really should have just bought the phone from some other shopping site. Very BIG THUMBS DOWN Bad delivery of services, Bad customer care and I should say Snapdeal is hands down the worst online shopping site in India

I oder micromax mobile with 8 gb memory card, we not recd my memory card after paid full amount, but till date we not recd my memory card, i many time complaien again snepdeal, but till date not recd its so pl clear its My mobile no [protected]

I HAD PLACED ORDER NO. [protected] KAFF 60cm Base Chimney ON 11 OCTOBER 2014, RECEIVED AFTER 2 WEEK, ON RECEIPT I FOUND THAT PRODUCT IS DEFECTED, I LODGED THE COMPLAINT WITHIN STIPULATED TIME BUT TILL DATE THEY DID NOT RETURNED OR REPLACED THE PRODUCTS, ALL TIMES I SEND FRESH MAIL AND GOT THEIR REPLY THEY WILL DOO NECESSARY SOON, BUT THAT SOON DOES NOT COMES YET. I WANT TO KNOW HOW CAN I LODGE COMPLAINT AGAINST SNAPDEAL IN CONSUMER FORUM. I WANT TAKE LEGAL ACTION AGAINST THEM