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Snapdeal.com Complaints & Reviews

www.snapdeal.com

3.6

Updated: Nov 24, 2025

Complaints 14454

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9451

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5003

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Address: Navsari, Gujarat

I did not recieve my courier charges which i paid about 20 days ago and everytime when i called to snapdeal customer care they said me that we are forwarding your details to our technical team. I called in snapdeal customer care for about 15-20 times and atleast for 7-10 minutes everytime so every time i was charged by 8 to 10 rupees. Then also any result does not given by snapdeal. Total amount of courier charges is 310+775+775=1860

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Online_support

from Delhi, Delhi

Nov 28, 2014

Dear Vish,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Dhanbad, Jharkhand

I ordered an bosh tool kit on 11th November 2014, But they did not deliver it, By 19th.And I continuously follow them by mailing and tell them telephonically not to cancel the deal, I said, "I will provide you an different address if you want and also I will pay the delivery charges if it is required".But due to negligence they did not listen or understand, or intentionally cancel the deal because it is in discounted rate, the deal made during sale(Same thing happen twice before with flipkart also.Products which are sold in sale are not delivered).So I mailed them, but they ignore and did not give me the answer, why should they cancel the deal.Then I called the customer care, But the same thing I get from them...And Even I did not get my money back in my bank a/c.And they also did not respond to my mails and calls.

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Online_support

from Delhi, Delhi

Nov 27, 2014

Dear Prakhar,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

A

Amardeep Dixit

from Delhi, Delhi

Nov 28, 2014

I ordered HP 15-r074TU Laptop (4th Gen Intel Core i3 - 4GB RAM- 1TB HDD- 15.6 Inches- DOS) (Sparkling Black) on 11th November 2014, But they did not deliver it, I continuously follow them by mailing and tell them telephonically not to cancel the deal, intentionally cancel the deal because it is in discounted rate, the deal made during sale(Same thing happen twice before with flipkart also.Products which are sold in sale are not delivered).So I mailed them, but they ignore and did not give me the answer, why should they cancel the deal.Then I called the customer care, But the same thing I get from them..snapdeal send me mail like
1st Mail
numaan.bhat, Nov 14 12:41:
Dear Amardeep,

Thank you for contacting Snapdeal.com.

Apologies for the delay in delivering your product.
Your product has already shipped by the seller,
however it has been delayed by the courier service due to reasons beyond our control.
Our team is working on the same issue and
we will update you with the appropriate resolution at the earliest.
How ever you can contact the courier partner to get the product deliverer,
Your order has not been cancelled.

In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer Service Team – Snapdeal.com
2nd Mail
numaan.bhat, Nov 14 10:28:
Dear Amardeep,

Thank you for contacting Snapdeal.com.

We have received your request about the delivery status of the Order Number.

Please note that the product has already been dispatched and is with our courier partner.

The estimated delivery date of the product is[protected]

Mentioned below are the details of our Courier Partner for your reference.

1 Courier Name: Delhivery

2 AWB Number: [protected]

3 Courier contact Number:[protected]

4 Courier Website Link: http://www.delhivery.com/

In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer Service Team – Snapdeal.com

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Address: Chennai, Tamil Nadu

Hi I Happen to place the order on Snapdeal on 11-Nov-2014.On Snapdeal on mega sale I booked Godrej Microwave on offer price It is been 16 days the product is not delivered. It been one tough time to track the product.Upon contacting the SnapDeal they claim the product has reached the Chennai Hub But Upon contacting the Gati Courier they claim the product is in Mumbai, Panvel, since 18-Nov-2014, Gati claims that product has not left the Mumbai due to one package among the two packages is lost, when again I called back spoke Snapdeal spoke many agents all claiming will call back but never they do it. also false commitments and the Delivery Dates have been Postponed 5 times still the product is not received. I am fed up with e-commerce. NOTE: IF YOU GUYS ARE PLANNING TO PURCHASE ON SNAPDEAL. THINK AGAIN YOU ARE NOT GET GOOD CUSTOMER SERVICE AND ITS NOT SNAPDEAL ITS SLOPPYDEAL. persons so far handled are Nupur Agent Supervisor:kushdill This to inform you that the product is not delivered [protected] Order Placed On :[protected]:59:00

Aug 14, 2020

Complaint marked as Resolved

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Online_support

from Delhi, Delhi

Nov 27, 2014

Dear Suha,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Ghaziabad, Uttar Pradesh

I ordered BSN Syntha-6 ( protien powder )Product code : [protected], i got the product on[protected]The seal of the box was tempered when i recieved the product, I called the snapdeal complaint department they told that the product will be taken back with in next 48 hours they even sent me the mail for the same, i have proof for the same, No body came in 48 hours, i called again they told wait for some more time, then again i called them on 26thNov2014, they told that on 27thNov2014 between 9a.m to 12 pm reverse pickup will be done, i waited all 3 hours and taken leave from the office but no body came, then at 12.05 i again called at snapdeal customer care they are telling to wait further

Aug 14, 2020

Complaint marked as Resolved

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Online_support

from Delhi, Delhi

Nov 27, 2014

Dear Ibmabhi,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Selfcare Set of 2 Sports Bra Size: XL <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Rate it Now! [protected] <?xml:namespace prefix = v ns = "urn:schemas-microsoft-com:vml" /> Track Shipment > Delivered on Mon Nov 24 11:45:00 IST 2014 Delivered Delivered on Mon Nov 24 11:45:00 IST 2014 Courier Name: Bluedart Tracking No.: [protected] Track your Order here [protected] Track Shipment > Delivered on Mon Nov 24 11:45:00 IST 2014 Delivered Delivered on Mon Nov 24 11:45:00 IST 2014 Courier Name: Bluedart Tracking No.: [protected] Track your Order here Rs. 349 2 Rs. 698 N/A Rs. 698

Aug 14, 2020

Complaint marked as Resolved

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Online_support

from Delhi, Delhi

Nov 27, 2014

Dear Nageswara,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Bhopal, Madhya Pradesh

Are we paying for empty boxes SNAPDEAL ? I ordered ESET SMART SECURITY V7, order no. [protected]. Delivered by JAVAS, through a person named Narendra contact no. [protected]. It was a shocking, horrifying and very disappointing experience when we open the packing and got an empty box. To our surprise they send us the user manual Quick Start Guide of ESET Smart security. This kind of service is not at all expected from SNAPDEAL. All my friends, colleagues and relatives liked SNAPDEAL. But what message I am going to put to them is a real disappointment.

Aug 14, 2020

Complaint marked as Resolved

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Online_support

from Delhi, Delhi

Nov 27, 2014

Dear Shubhi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

T

Transparent Aquarian

from Vijayawada, Andhra Pradesh

Aug 7, 2016

Hello snapdeal u r worst online ever I came to know from my personal experience.. I ordered Lenovo phone on June 2016. and got empty box which has only earphones.. Ur team will not do anything but cheating people like this.. U said u checked cameras there is no problem from ur side.. U say like this to every complainant.. And u will not solve issues.. Shame on u...

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Address: Ahmedabad, Gujarat

From SnapDeal I have bought Llyod split Air conditioned. Useless, never buy it from Snapdeal. Llyod says they are not authorised dealer so llyod won't provide any installation services or cover AC in warranty. Since last 25 days I have made so many calls to Snapdeal and Llyod Air conditioned but nobody any of them bother to resolve the problem. +My email id [protected]@yahoo.co.in

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Online_support

from Delhi, Delhi

Nov 27, 2014

Dear PK Soni,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Chennai, Tamil Nadu

I have ordered one sony xperia c3 mobile (white) under order reference no. [protected], Order Plan :[protected].they had mentioned that the product estimated delivery date as[protected].I waited for the product till[protected] and they advised to wait till[protected].So, i waited for the product till the 17th November 2014 end of the day. I didnt received my product as per the estimated delivery date.Again i called customer service agent they had advised your product will get delivered on 22nd November due to unavoidable reasons and the delay due to the Courier company.I filed a complaint in snapdeal from 16th November 2014 stating "I ordered this product to gift my dad on 18th November 2014".They took the complaint and i am continuously following up with them for last 8 days from today not even a single email response.I wrote a mail around 10 times and called around 25 times to customer service team.Again after 22nd November without prior information they are unable to deliver the product to me and now they changed the date as 28th November 2014.On 26th November 2014 i checked track of my product still the status has not been changed from 12th November 2014.I got more number of false commitements from snapdeal and no one had treated in a better manner by providing the solution. Suborder ID : [protected] Status : In Transit Courier Name: Ecom Express Tracking No:[protected] Please help me to get this complaint resolved and get the product. Regards, Prasath Babu

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Online_support

from Delhi, Delhi

Nov 26, 2014

Dear Prasath,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

P

Prasath Babu

from Chennai, Tamil Nadu

Nov 28, 2014

Just checked the status of my product with courier company still the product is in Jaipur.Thanks for the update and keep the product with you itself by taking money from my end.

I am sure that you guys will not deliver the product to me within today and I am also prepared to submit all my proofs to media and teaser about snap deal failure of product, fake commitment and blaming courier company will be shared across social media if I am not getting the product by today.

I AM APOLOGISING TO CEO AND COO WHO ARE VERY GOOD PEOPLE BUT YOUR TEAM IS NOT TAKING ACTIONS FOR ANY COMPLAINTS IS UNACCEPTABLE.

I have made 45 calls to check the status of my product and wrote more no of emails and not taken action this shows your not treating consumers in a better manner.

I am planning to write this to the media . At least, hope government officials will take an action against for my undeliverable product on a high priority basis .All people will share the teaser in social media from today night onwards against the problem which I am facing against snap deal to all over the world.

REALLY GOT FRUSTRATED BECAUSE OF YOU GUYS.

I HAD SPENT AROUND 1000 RUPEES ONLY FOR CALLS AND FOLLOWING UP FOR LAST TWO WEEKS AND KIND REQUEST PLS TREAT AS A CONSUMER ( HUMAN BEING) NOT LIKE ANYTHING ELSE.

REALLY FEELING SHAME OF YOU GUYS FOR NOT TAKING ANY ACTION AGAINST MY COMPLAINT.

ORDER DETAILS :

ORDER NO : [protected]
Order Date : 11th November 2014
First Estimated Delivery date : 17th November 2014
Second Estimated Delivery date : 22nd November 2014
Third Estimated Delivery date : 28th November 2014.

If snap deal is unable to delivery the product and why this guys are taking order and making everyone fool .

Please take strict actions against them.

Regards,
Prasath

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Address: Bangalore, Karnataka

Product not delivered yet/no mean of contact to xpressbess in bangalore I ordered zoook led speakers combo from snap deal on 19 nov .product was dispacted by xpress Bess courier and has reached to Bangalore on 24 but has not been delivered yet. no means of contact to xpress bees in bangalore.when tried to call on customercare they keep saying unable to answer n disconnect the call.I want my product today only.plz do the need full shipment ID:[protected] Name:Manish Sood mob : [protected]

Aug 14, 2020

Complaint marked as Resolved

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Online_support

from Delhi, Delhi

Nov 26, 2014

Dear Manish,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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Address: Bangalore, Karnataka

Hi My name is ashutosh. I bought a spencer sofa(3+1+1) during diwali sale. I paid 20000 and they said they will deliver it in 20 days. But they kept my money for a month and lated they cancelled my order. Again they are sailing the same product at a higher price. Please help me reporting these kind of fraud to police or govt authority. my order number : [protected] email : ashutosh.[protected]@gmail.com phone : [protected] Thanks ashutosh

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A

ashutosh.bittoo

Nov 25, 2014

its good

O

Online_support

from Delhi, Delhi

Nov 26, 2014

Dear Ashutosh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: New Delhi, Delhi

I have placed HP 15-r007tu portable laptop from snapdeal.com worth re 30990 . And same was printed in the invoice but they cheated me . I haven't received the product I ordered . So, basically what I orderd was printed on the invoice of that product however got a different model all together. Since then, I am following up with them. They advised me to wait for 48 hours so that courier company can come and pick the wrong product but nobody has come yet. They have given a landline number to contact but whenever I try contacting them, it is always switched off. Also, I advised my Hdfc bank to make EMI for that amount and they have created the same and ithas come in my statement but I do not have any product . I have called snapdeal several times but sometimes they disconnect and sometimes promise me for refund but nothing has been resolved . My 30990 rs are at stake at the moment. Please help . I am still awaiting my refund .

Aug 14, 2020

Complaint marked as Resolved

Nov 29, 2014

Updated by Tiya5860 Please take some action.

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Online_support

from Delhi, Delhi

Nov 26, 2014

Dear Tiya,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Pune, Maharashtra

Dear Team,

I had purchased 4 Curtain set from Snapdeal on 14 Oct (Order number [protected], order amount RS 3996), after so many follow up i recevied product on 29 OCT . I had order 2 (Dekor World Purple And Pink Contemporary Polyester Door Curtain ) for window and 2 (Dekor World Purple And Pink Contemporary Polyester Door Curtain) for door .

But to my surprise i had received 6 black color curtain, so i ask for replacement, they said i have to make arrangement for return as they can not arrange pickup .

I send the product back to them in one single parcel like i had received . i have paid 800 Rs for that . Then i have shared the courier tracking number and courier receipt with them in order to get my courier changes back to my saving account .

I have shared this details with them 3-4 time . But every time they will ask if i have sent the product back or not . if i have shared the courier receipt to them after discussion they will say its fine they have received the product and courier receipt . i will get my refund in 48 hours .

From 14 Nov onward i call them every 48 hours, but same reply . i don't know what s going on please help me on that .

Regards
Vijay

Aug 14, 2020

Complaint marked as Resolved

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R

Rahin Devadi

from Mangalore, Karnataka

Dec 17, 2014

My name is Rahin

I have ordered one Magique Red &amp; Silver Packing Bag .But snap deal people delivered wrong product that is Cream and brown colour bag.Which is very differ from what i have ordered.Want to replace this product.My order no was.[protected] .Today only i got the product but its totally wrong product.

S

swastik shrivastava

from Pune, Maharashtra

Dec 23, 2014

Sir, I ordered for a Micromax Canvas Win W121 with order no. [protected] placed via "cash on delivery" on[protected]:16:41 but to day ie; on[protected], I received a wire less mouse. I want to replace it with Micromax Canvas Win W121, which was my original order. plz do the same on urgent basis.

S

swastik shrivastava

from Pune, Maharashtra

Dec 23, 2014

this is my very first time with snapdeal and my experience is that, I ordered for a Micromax Canvas Win W121 with order no. [protected] placed via "on[protected]:16:41 but to day ie; on[protected], I received a wire less mouse. let me see how is the response for the complaint then only I can say any thing.

V

vikasvvk

from Gevrai, Maharashtra

Jan 1, 2015

I had ordered Samson's Galaxy S-3 Neo black colour, instead snapdeal delivered pebble blue colour. So I requested them to take return the wrong product delivered and refund my money back. I received a computer generated mail that they will get back to me within 48 hours. One week passed but I have not received any communication regarding the same. Now what should I do ? Is there any customer care number ?

V

vikasvvk

from Gevrai, Maharashtra

Jan 1, 2015

I had ordered Samson's Galaxy S-3 Neo black colour, instead snapdeal delivered pebble blue colour. So I requested them to take return the wrong product delivered and refund my money back. I received a computer generated mail that they will get back to me within 48 hours. One week passed but I have not received any communication regarding the same. Now what should I do ? Is there any customer care number ?

N

nagendrajohn

from Delhi, Delhi

Jan 2, 2015

Send me wrong product, my order roony boots &amp; my contact no [protected]

R

Rajeshri Bawane

from Mumbai, Maharashtra

Jan 27, 2015

I have ordered a phone cover for my phone which is redmi note ! Instead of redmi note cover I got delivered cover for note 4 ! I am unable to cancel my order as the status shows in transit !

P

pk197828

from Ahmedabad, Gujarat

May 12, 2015

Dear Sir,
I have online shopping in snapdeal Hynix Laptop Ddr2 2gb 667 Mhz Ram (ORDER NO. : [protected]) but they send me wrong product sandisk pen drive, immediately informed to customer care return the product in FedEx courier tracking no[protected], already delivery the 5-5-2015, but 12 time contact to costumer care not positive response, sir please I want refund my total money

U

UmangJain2107

from Delhi, Delhi

May 24, 2015

Few days back I ordered Puma ketava flip flops from snapdeal. Today the shipment arrived and the slippers in the package were of different brand and looked really old. When I talked to the company about the same they told me to keep the defaulty product and pay the delivery man. The money will be refunded after some time. When I contacted the courier company they told me that it was against the company policies to open the delivery in front of the delivery man and there is nothing they can do about and that I have to pay him otherwise they will deduct the amount from his monthly pay. I would request the concerned authorities to look into the matter immediately and take desired action against the aforementioned companies.
Product Ordered:- Puma Ketava 2 Flip Flops
Order placed with:- Snapdeal
Courier Company:- Go Javas

K

kyogiraj0394

from Mumbai, Maharashtra

Jun 5, 2015

I had ordered product with name"Ambrane P[protected] mAh power bank". When i received parcel from snapdeal it contain different product. I requested him to replace this product and give me which i had ordered.I need my product replaced, not want any type of refund.My order number is [protected] and sub order no.is [protected] and ordered on 29th May 2015 and received on 5th June 2015. I request to SD team to refund my money or replace the product

R

ritesh.lonare

from Ahmedabad, Gujarat

Jun 27, 2015

I bought Acer Aspire V5-122p from snapdeal.com but the thing is about the product delivered were not having the smae specifications as mentioned on snapdeal which was keyboard will have Full Size Acer FineTip Backlit Keyboard. Which I didnt get with my current product.

So I requested to replace/return the product and they agreed on it but till date they haven't picked up the product and I am stuck with the wrong prodcut.

Please help.

P

puran verma

from Gurgaon, Haryana

Jul 10, 2015

as for as concern to my no [protected] for glucometer, the concern shipper delivered me other product namely one touch test strips after a long time awaiting .kindly make necessary needful to replace the same or refund the amount at your end.
regards
puran verma

P

palsk singh

from Delhi, Delhi

May 24, 2016

speaker

speaker of cell phone is not functioning. e.g primary speaker, secondary speaker.

S

samir lokhande

from Gurgaon, Haryana

May 24, 2016

replace mobile in snapdeal.com

hi am samir i am give the mobile in snapdeal.com this camera is 8 mp in campany but clearity is very poor and bad . so I am due to replace this mobile of snapdealcom.

S

sandyk162013

from Delhi, Delhi

May 26, 2016

dont know

snapdeal sucks!!!

H

Himansh Patel

May 27, 2016

pen drive is not working

i buy a HP V215B 16 GB ON 2 july 2014 and he is not workin after 1 month so plzz contact and help me

S

snkabarahiya

from Jalalpur, Gujarat

May 31, 2016

refund against New Flip Covers For Samsung Galaxy Grand 2 - Black

I had placed an order vide no. [protected] for New Flip Covers For Samsung Galaxy Grand 2 - Black.I returned the product 1 month ago, but I didnot get the refund even after several reminder .

K

keerpra

from Karaikal, Puducherry

May 31, 2016

First flight courier service, Kumbakonam

First flight courier service, Kumbakonam didn't deliver orders within 20 km(Place:Kodavasl)

A

Ajay Kumar Garipally

from Bengaluru, Karnataka

Jun 9, 2016

ordered Lee Cooper shoes but got used old tampered shoes

i ordered in snapdeal shoes of worth 1699 but after the shoes was shipped to me i got old tampered and used shoes that to a used shoe. please ban snapdeal they have done on purpose .

R

ruata

from Imphal, Manipur

Jun 13, 2016

order complain

Why have i recived only one set.. i've order 3 set.. my order No. : [protected] Dekor World Black Dot Eyelet 2Pcs Set(7 Feet)

S

Sai Chandran

Jun 14, 2016

k7 anti virus cd empty

sir my order number [protected] k7 anti virus this is empty cd i'm so apsard pls help me

A

anil33333

from Bengaluru, Karnataka

Jun 16, 2016

I want refund

I want refund received broken China plates I've paid 650 for malemine plates 1 month completed but still no response Sd worst place to buy anything beware Refund my money order no. [protected]

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Address: Thane, Maharashtra

This is with regard to my order placed with Snapdeal on the 1st of october, 2014 with Order ID [protected]. I had made a prepaid payment for it online using my debit card. Even after a month long wait, i did not receive my order. Neither did snapdeal try to contact me, nor did they pay any attention to my numerous calls to their customer service department. I finally managed to cancel my order and have demanded for a refund of RS. 725 that i had paid to them in advance. However, its been two full months i haven't received my money back. Not a single email or call has been made from their side so far regarding the matter. Moreover, the customer personnel are rude and fail to let out any information regarding the complaint. They keep saying they cannot refund the payment till the product reaches them through the seller. They do not have any idea as to when they will return my money, if at all. My only concern is why should I as a customer suffer due to Snapdeal's internal seller's fault. This has been the worst experience with an online store which claims to be a big brand. Amazon.in is 100 times better and their customer service truely deserves a standing ovation. Looks like i have learnt my lesson and will never trust a cheap site like snapdeal ever again. All i want is my money to be refunded asap without any further delay. I hope atleast after this two months long wait, i will get a response from their side unless they have lost all sense of business ethics.

Aug 14, 2020

Complaint marked as Resolved

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Address: Puri, Odisha

Dear sir, I had booked for True star powerful Drill machine kit through Snap Deal online shopping vide Order Id [protected] by using the option Cash On Delivery to the address i.e Puri given at the time of booking on 09th November 2014. The date of delivery of the said product at the given address was 19th November 2014. Further I received a message that the drill machine is sent through Blue Dart courier Service and will be delivered in scheduled time. On 19th November I received a phone call to receive the parcel from the office of the Blue Dart courier Service Puri because there is no staff to deliver otherwise it will take 2 to 3 days more to deliver the parcel. I agree for the delay because I was absent in the city. Again I received a phone call on 23rd November 2014 to receive the parcel from office because they are not able to deliver the parcel at the given address due to oversize otherwise it will be returned. Hence it is my request if you are not able to meet the customer’s demand kindly don’t advertise please.

Aug 14, 2020

Complaint marked as Resolved

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Online_support

from Delhi, Delhi

Nov 26, 2014

Dear P Pradipta,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Varanasi, Uttar Pradesh

Dear Sir, Dear, Sir Order -[protected] No one pick-up the faulty hard drive yet I need not worry about my money and my payment is secured with Trustpay and said they will arrange for a reverse pick-up with their courier partner JV_Express. They also mentioned in their email that if courier people will not do the reverse pick up within 48 hours, I should call the JV_Express and get it scheduled. As usual JV_Express did not come for reverse order pick up and the contact number provided by snapdeal is not correct. No one picks the phone on that number. I just received a fake email from snapdeal saying that JV_Express had attempted pick up and I was not there at home. This is not possible as one person is at home all the time. I called Snapdeal close to 4 times since then and I hear the same thing our team will get back to you within 48 hours with no new update. They just provide me with new ticket id for my complaint every time I call them. They do not have any alternate number for the courier partner as well. This is the same story everyday,

Aug 14, 2020

Complaint marked as Resolved

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Online_support

from Delhi, Delhi

Nov 26, 2014

Dear Ravi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Karur, Tamil Nadu

Dear Sir/Madam Ref : Snapdeal My order No : [protected] I have order Philips Make home theater system for my home use in snapdeal. But the snapdeal courier partner are not support with my location. So i advised to send one of my friend home address. Material's are supplied and received via Bluedart surface. Once i received the material and open the box, i observed the material is physically damaged and supplied without warranty card. Than i totally upset and contact Snapdeal and booked the compliant against this case. Snap deal also accept my complaint and and accept to reverse back the materials. But they instructed me to send the material in any national courier with my own cost. The courier amount will paid me in form of “SD CASH” SD cash can uss only their website, But i not wish to get my money in SD CASH form. Then enquired with same courier Blue bart, they asked Rs 1500 to book the material. This amount is very higher side for me. Other courier team also asking same and more. Then i contacted snapdeal and expressed all in comments, again snap deal recommend to send the material via Indian postal parcel service. But Indian postal service was not accepting the book due to electronics & already damaged material. I request to SNAPDEAL to take the material reverse in their own account in courier partner. But i got some calls from snapdeal. But i didn't get any valuable replay and action I observed following points from snapdeal with my experience. Physically damaged material supplied Without warranty card Return courier will not pay back in cash form Return courier amount in SD CASH (Force to buy material in their snapdeal) Packing damaged So finally i totally disappointed with snapdeal service and response. I request you to help me to get the right solution and valuable rights for my money. Encl : Damage product photos Mail conversation. Thanks and Regarss, Gobinath [protected] / [protected]

Aug 14, 2020

Complaint marked as Resolved

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Online_support

from Delhi, Delhi

Nov 26, 2014

Dear Gobinath,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Darjeeling, West Bengal

Product Name: Sam & Jazz BLACK Regular Jeans Size 32 Product Code: [protected] Order no : [protected] Order Placed On :[protected]:37:57 Order Received : 19\11\2014 I Got This Product After One Month And I Am Not Getting Return Option In You Site. Till Now I Haven't Got Any Dilivery Conformation Mail Or Sms. DOnT know what wrong with the service . Anyways the main problem is The Quality Of The Product which Is Very Poor . My Waist Size Is 32 Still It's Not Fitting Me. There Is Problem With The Size Of It. So I Want To Return The Product. Mailed Snapdeal regarding return and refund ON 20th NOv they just gave me Complaint Number[protected]. After that till now i hvnt got any response for thier side, mailed them several times but didnt got a singel reply yet !!

Nov 25, 2014

Updated by Emon Mukherjee Now they are showing in thier site that the product is not returnable as it crossed thier 7days return policy. How it can happned ? As I mail them about return and refund on the day I receive the product. they also mailed me a complain no. After receiving my mail. Without giving me any response they directly showing they cant return the product as it crossed 7days trust policy. They cheated me. Please help m I am feeling helpless.

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Snapdeal.com Customer Care

from Delhi, Delhi

Nov 25, 2014

Verified Support

Dear Emon Mukherjee,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Address: Bangalore, Karnataka

I had placed an order from Snapdeal website and it was paid in full through online banking on 5th Nov 2011. Since then I have made 3 calls to Snapdeal [protected] and have tried to get this escalated. The first estimated delivery date was 12th Nov which got pushed to 19th Nov & now showing as 24th Nov - when in fact it is 25th Nov already 1. First attempt on 12th Nov, spoke to customer care agent Sheeba, who gave me numbers of the courier agency (EWINGS), none of those numbers are active : Ewings SCM [protected] - Sam [protected] - Abdul [protected] - Sam 2. Second attempt - called snapdeal customer service on 19th Nov and spoke to Akhilesh, who assured that the issue has been duly noted and escalated to the concerned logistics team. I was also told that I would receive the package on the next day, 20th Nov. 3. Third attempt - called snapdeal today (25th Nov). Spoke to Bhavna who was totally unfriendly, unempathetic and untrained on how to respond to a customer. She refused to share any details of her manager or the concerned team in snapdeal that takes care of Logistics. I was also refused when I asked for the amount to be reversed to my bank account. It is quite surprising to see an organization functioning in this manner while making high claims in TV ads. Quite frankly there are customers running out of patience and the overall attitude of Snapdeal is disgustingly unprofessional. No callbacks, no emails, no status updates. This was my first purchase from Snapdeal, and is going to be my last.

Aug 14, 2020

Complaint marked as Resolved

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Dear, I have ordered (Order number [protected] and [protected] not delivered yet) on 11/11/2014. When I asked for refund they told that they need additional time. so many complain registered but no action from SNAPDEAL. I dont want any product any more just want my MONEY back that all!!! Please help Regards, Vikash [protected]

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Snapdeal.com Customer Care

from Delhi, Delhi

Nov 25, 2014

Verified Support

Dear Vikash,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Hello I Am Sudharsan In From Tamilnadu I Order Product From Snapdeal My Order No Is [protected] (Zebronics Colt Headphone Headset With Mic For Laptop Pc Mobile Phone) Amount Of The Product Is 335, But After I Got The Product, The Product Doesn't Work So I Returned The Product To Delhivey Courier On 8.11.2014.Then I requested Snapdeal To Refund Money(SD Cash) But Till 15 Days I Didn't Get My SD Cash.I Complaint Many Time For issues.But Time Their Costumer Care Provide Told The Issues solved in 48hrs But No Response from Snapdeal.So Kindly Help Me My Contact Number Is [protected].

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Online_support

from Delhi, Delhi

Nov 24, 2014

Dear Shan Sudhan,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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Shan Sudhan

from Tiruchirappalli, Tamil Nadu

Dec 14, 2014

Hello I Am Sudharsan In From Tamilnadu I Order Product From Snapdeal My Order No Is [protected] (Zebronics Colt Headphone Headset With Mic For Laptop Pc Mobile Phone) Amount Of The Product Is 335, But After I Got The Product, The Product Doesn't Work So I Returned The Product To Delhivey Courier On 8.11.2014.Then I requested Snapdeal To Refund Money(SD Cash) But Till 15 Days I Didn't Get My SD Cash.I Complaint Many Time For issues.But Time Their Costumer Care Provide Told The Issues solved in 48hrs But No Response from Snapdeal.So Kindly Help Me My Contact Number Is [protected].

S

Shan Sudhan

from Tiruchirappalli, Tamil Nadu

Jan 12, 2015

Hello I Am Sudharsan In From Tamilnadu I Order Product From Snapdeal My Order No Is [protected] (Zebronics Colt Headphone Headset With Mic For Laptop Pc Mobile Phone) Amount Of The Product Is 335, But After I Got The Product, The Product Doesn't Work So I Returned The Product To Delhivey Courier On 8.11.2014.Then I requested Snapdeal To Refund Money(SD Cash) But Till 15 Days I Didn't Get My SD Cash.I Complaint Many Time For issues.But Time Their Costumer Care Provide Told The Issues solved in 48hrs But No Response from Snapdeal.So Kindly Help Me My New Contact Number Is [protected]

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Priyanka Bhati

from Delhi, Delhi

Mar 15, 2015

I ordered a red piano diary on 14 December 2014, and i returned it in January 2015, bt cant recieve the refund amount till now, i want it with in one week otherwise i will complaint in customer care for refund. my order no [protected].

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Somu Rawat

May 13, 2015

i have order one red suit but im not satisfied this so im return this i want to refund my money .i have to also mail to help support to this site but they are not respond so i want to help .

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Jyotsna Barman

from Kolkata, West Bengal

May 29, 2015

Dear Team,

I bought a BUDDIES GREEN CASUAL SHOES ( SIZE : 35 EU ). I have already returned the same item but till now i will not get back the amount, which is around 400/- . Please help me to get the money. I will wait for your needful result.

Regards,
Nirmal Kr. Kedia
[protected]

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Jyotsna Barman

from Kolkata, West Bengal

May 29, 2015

Please do the needful. I will get back my money as early as possible.

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