Snapdeal.com Complaints & Reviews

I ordered on 11.11.2014, order no. [protected], but automatic cancelled on 20.11.2014 at 7.45 am, automatic ordered, order no. [protected], asked snapdeal, told 24.11.2014 will be delivered but suddenly early morning has been cancelled, who is cancelled, i want the product, i dont want money. snapdeal is very good online purchase but what is the problem, , , take action as soon as possible regarding my product, otherwise i will take legal activeties.

I ordered Induction cookers on Snapdeal.com, but received Damaged products on 25/10/2014 vied order No.[protected] and in spite of repeated mails, still did not get any refund/replace of the damaged product plus they made me to pay the return courier charges also which they promised me to refund but I did not get any thing till now. Kulvinder dadwal [protected]@gmail.com (Snapdeal Support, Oct 25 13:57: Dear Kulvinder, Thank you for contacting Snapdeal.com We regret for the inconvenience caused. With reference to your complaint against the damaged product delivered to you, we would like to thank you for providing us with images of the damaged product. Further, we request you to please send us snapshots of the brand and outer packing (Snapdeal). This will help us in resolving your query at the earliest. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com)

my name is pankaj rai & email id [protected]@gmail.com [protected]...i was bought karbonn s 19 dated 18/11/2014 ...in this mobile there are so many problem touch problem heating problem & charging n jack problem ...i have register complaint to snap deal customer care they told me within 48 hours our courier boy pick your karbonn s19 after received your we'll return your amount in your account but the courier boy not come yet ... whereas 6 days has finished they are not response my call & email ...i want refund my money please help as soon as possible ORDER NO :- [protected] INVOICE DATE :- 15/11/2014 Tin : [protected] Dealer Name : SOFTEK SURYA INDIA PVT. LTD. Dealer Address : KHASRA NO.1097 3/3 GALI NO .8, MAIN FIRNI ROAD, VILLAGE KAPASHERA, NEAR FALAD NALA, Ward : 89 Registration Type : VCReturn Frequency : QuarterlyStatus : RegisteredRegistration Date :[protected]Applied for Cancellation(DVAT 09) : NoReturn defaulter : Nil COMPANY NAME :- SOFTEK SURYA (I) PVT LTD KHASRA NO.1097 3/3 GALI NO .8, MAIN FIRNI ROAD, VILLAGE KAPASHERA, NEAR FALAD NALA, VAT TIN :- [protected]

SNAP DEAL ORDER NUMBER :[protected] I have order a fully automatic washing machine on 3rd Nov and promised to delivered on 15th. The item was delivered 4 days earlier on 11th Nov. When we opened the package, we noticed that the product is damaged ( big bump on one side ) and indication that the product is not new. Immediately I called up customer care and gave them 2 options - 1) Replace the item within next 1 week OR refund. Snap deal was not confident on delivering a new piece in next 7 days and they opted for refund! I dont know why... After repetitive follow ups - Snapdeal customer care promised that since the product is damaged one, Snapdeal will initiate the refund the moment the reverse pickup is done. They arranged the reverse pickup with a courier service called NUVO. They sat on this for 7 days - daily follow up with these folks with frequency of 2 hours. I had lost hopes during that time. Snapdeal was not ready to give this to some other courier service. Whenever I call them, I used to get a reply that this has been sent with highest priority!!! Finally I had to get hold of one of the senior manager in NUVO to get this picked up and it happened on 19th Nov midnight 11:45 PM!!! I called up Snapdeal in 21st and I was told that the payment is in queue and I will receive the money in 4-7 working days. Today morning ( 24th Nov) - I called Sanapdeal and I was told that they did not receive the product back and hence they will be able to initiate the refund only after receiving it ( which will be another 10 - 20 days ). They confirmed me that whatever I was conveyed is not right! I remeber I had even talked their first level supervisor 18th and got confirmation that the money will be refunded once it is picked up! The entire money of 17 K is blocked and I do not have washing machine yet! Terrible experience with Snapdeal! Can someone assist me ? Regards Rafeek

I ordered a 2.5 Ltr Airpot from Snapdeal, and when the product arrived, we realized it was of a VERY bad quality. It was so light, that it might tip over anytime. Imagine a flask full of hot water which might tip over just any time !! This is what Snapdeal claims on their website: I am not satisfied with the quality of product I received. What should I do? Dont worry! If you are not satisfied with the quality of your product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint, check for the product quality and if approved, we’ll initiate refund/replacement of the product as per your request. And this is what they say of email: khurshid islam, Nov 23 16:10: Dear Manish Thank you for contacting snapdeal.com! We would like to inform you that we have delivered you the same product which you have ordered. So, as we have delivered the same product we can't recall/refund the product. We can only recall the product if its faulty, damaged defective, wrong product delivered, or the product is different from what the description is given on website. We regret to inform you that we would not be able to take your request. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com

My ambrane power bank is discharging my phone. So i requested snapdeal to replace or refund me. They sent a mail that nuvo-chennai-Rp courier person will come and reverse pick it. But the guy is not coming. I called him more than 100times and he keeps on saying i will come in 30mins it's been over three days he is doing like this. Dear Samuel, Your SNAPDEAL reverse pickup order SND0333594, is out for pickup by Pethanswamy G, Mob [protected]. This should be picked up today. this is the text i got 3 days back.

I had ordered a FFastrack 6019SM02 Women's Watch of Snapdeal Order No. [protected] and received the same on 1st november.When i opened it, i saw the scratch marks on strap as well as on dial.the watch was already in use and color of it was fainted.Ater that i called SNAPDEAL CUSTOMER for more than 50 times and also emailed them.they were just assuring me that they have registered a complaint and will arrange a REVERSE PICK FOR THE SAME.But now it haa been almost a month now and there is respond from them.please look.into the matter

i have order the product before one month back the product is kitchen pro kitchen combo 3pcs roti maker my order no is [protected] but i have call so many times to pick the product they have promising me to pick the product but till didn't taken. my complaint no is 11443811 plz help me as soon as possibel. In snapdeal did not respoding in customer care cheting for public plz response me thank u regarding zabi ahmed cell no [protected].my email id is [protected]@gmail.com

We had booked the “Fast track sunglasses “via order no [protected] on 27th Sept. The order was not executed by Snap deal due to out of stock. Finally the order was cancelled on 6th October. We had already registered our complaint by telephonically. They have provided us reference no. 10512824 on 16th October. On next day i.e. 17th October they have provide us refund reference CCABI1EOP860. But sorry to say, till date fund i.e. Rs. 1207 was not refunded in my account. Many times i have called at customer care no [protected] but till now no action has been taken at your end and every time customer care executive asked me to wait for 48 hours and again given me the RRN number [protected]. its now near about two months has been passed but no refund is received in my account. We request you to check at your end & take immediate action, accordingly.

I ordered a Sony PS4 on 5th November, 2014 from www.snapdeal.com and i paid it through net banking as there was no COD option. My order number is [protected] and the Awb number provided by snapdeal for tracking in Blue dart is [protected] which is invalid according to Blue dart. The estimated delivery date was 17th November and snapdeal has already missed that date and updated a new date which is 22nd November(today) and as expected it didn't get delivered today also. And now they have updated a new delivery date of 28th November. After making several complaints with snapdeal they still haven't told me where actually the package is. Nor can they themselves track it. And they are not even canceling the order. They expect me to wait till I receive the order and then return it and when they receive it they would refund my money which is 35, 736. Since snapdeal has already got it's money and now it falls on Blue dart to deliver my package snapdeal doesn't care if the customers get the product for which they paid huge sums of money. Still they haven't initiated the cancelation of my order. What should be done? Should I go to cyber crime and report snapdeal? Or should I go for consumer court? Because snapdeal has actually robbed me of Rs.35, 736/- as I have got nothing in return. Please someone advice because I don't think snapdeal will deliver my order because they themselves don't know where the package is. And every time after registering a complaint I would get a computer generated email about how they value their customer's review. But this where their ability to work stops. At least Flipkart Customer service properly replies to your complaints and an actual person replies. Please someone advice me how can register a case of fraud against snapdeal.

I ordered a Sony PS4 on 5th November, 2014 from www.snapdeal.com and i paid it through net banking as there was no COD option. My order number is [protected] and the Awb number provided by snapdeal for tracking in Blue dart is [protected] which is invalid according to Blue dart. The estimated delivery date was 17th November and snapdeal has already missed that date and updated a new date which is 22nd November(today) and as expected it didn't get delivered today also. After making several complaints with snapdeal they still haven't told me where actually the package is. Nor can they themselves track it. And they are not even canceling the order. They expect me to wait till I receive the order and then return it and when they receive it they would refund my money which is 35, 736. Since snapdeal has already got it's money and now it falls on Blue dart to deliver my package snapdeal doesn't care if the customers get the product for which they paid huge sums of money. Still they haven't initiated the cancellation of my order. What should be done? Should I go to cyber crime and report snapdeal? Or should I go for consumer court? Because snapdeal has actually robbed me of Rs.35, 736/- as I have got nothing in return. Please someone advice because I don't think snapdeal will deliver my order because they themselves don't know where the package is. And every time after registering a complaint I would get a computer generated email about how they value their customer's review. But this where their ability to work stops. At least Flipkart Customer service properly replies to your complaints and an actual person replies. Please someone advice me how can register a case of fraud against snapdeal.

I ordered 1 HP Pavillion Backpack. My order number is [protected]. Snapdeal cheated me with their big discount day offers. I ordered this bag on the day they were giving big discounts like the one Flipkart gave "Billion Day offer". But they never sent me the delivery and kept telling me that the order was unsuccessful though they never came to my home. They kept lying that the order came to my home and that no one was there though I skipped my office and stayed back at home for receiving the delivery. Ultimately, they cancelled the order saying that the delivery was unsuccessful. So, they just cheat customers with their big discounts and don't deliver the product with the excuse that the delivery was unsuccessful.

Hi, I have ordered 2 car tire from Snap Deal. Below is the details Snap Deal - Order ID - [protected] and Order ID - [protected] The order was placed on 4th November but it is not yet delivered. I have been contacting their customer support team to at least cancel my order so that I can buy it from Local market. They are saying it will be resolved in 48 hours- but not taken any action. I am fine to cancel the order and return back the Money. But they are not responding. Can you please help me in this.

I Returned my sewing machine order number [protected]. because they said 'we are not reachable to you plz send product return by courier & courier charges will be returned to you' but now still after 15 days are no any action taken by them. they are not giving me reply. Please tell me how can I fight for my right. I am waiting for my 1300/- rupees. please cantact me on [protected]. thank you!

Sir/Madam I ordered a Accedre acupressure Magnets Pyramids Relief Mat online dated 18 Nov 14.The order was received on 22 Nov 14. The MRP mentioned on the product is Rs 209.00 whereas the amount charged is Rs 239.00 (plus Rs30 shipping charges) which is against the prevalent rules.Therefore it is requested that the extra amount charged may please be refunded.

Complain Number[protected], Order No [protected], I have been facing the issue for 1 month 20 days. in next 10 days it will be 2 months. I asked for refund and whenever i call, i get a response it will be refunded and it's covered under trust pay. I was having two products under this order, after facing lot of issues and too many communications, i asked for the return of the products. The courier person took both the products of the order, and have sent it to delhi warehouse long back, but till now I have got refund of only one product of Rs 362 (more life 9W bulb), while for other of Rs 4141 (superscape outdoor lighting gate pillar) is still pending. JV express courier person number is ([protected]). And now when I am calling customer care, the person says reverse pickup has not happened. When are snapdeal going to refund me the product. From past one and half month I have called more than 100 times. Very very bad service by snapdeal.I will never recommend this to anyone.

Got faulty bean bag as shown in attached image. Requesting daily reverse-pickup for this faulty bag but no one came till date to pickup the bag. Its almost 11-days... Courier service of snapdeal is saying "Customer not ready to return the product." Anyone believes, who will retain such faulty bag? As till date, I didnt get any call for pickup. Snapdeal is asking to talk with their Courier partner and resolve issue! I am daily calling snapdeal and requesting again and again to pickup / replace bean bag but no luck yet. Hope this forum will help me out and suggesting all to be aware of such fraud. Order id: [protected] Product code:[protected] Style Homez Black XXXL Chair Bean Bag - Filled with Beans

I ordered a pair of woodland shoes (order number-[protected]) on 11th november 2014. After 10 days i.e. on 21st november i got a cal from a person that i am at your office gate . Please come and collect your package. When i reached at gate no one was there. i again called on the same number then that person told me that i am coming in 5 minutes but he wont come even after 30 minutes. When i returned back to my office then again after sometime i got a call that i am at the gate please come and collect your package but that time i was busy so i told him to wait for 10 minutes then he told that i am going i cant stay now. what the hell is this.? I received my order almost after 10 days and even after this much time this behaviour of courier company. i am old customer of snapdeal but after all that happend i never recommend smapdeal to any of my friend.

Hi, I had purchased a helmet through snapdeal with order no [protected], and the order was placed as a guest not through signing up in snapdeal. But I received the wrong product. The replacement was done immediately. But I didnt got the refund as of now. After repeated calls to the customer care, i didnt got any response, but when I had a chance to speak to the customer care executive, they had assured me that the money will be transferred to my credit card with 7 working days. But tll date the money is not transferred. Recently I signed up to snap deal and found that they have transferred the money to some SD Cash and the same is showing expired. I can use the same. And not getting connected to customer care for any answer. I want immediate resolution of my case, and want a full refund in my card. Tanima Mitra [protected] [protected]@gmail.com

i ordered a geyser (ORDER NO. [protected]) i saw the status that my order has been processed by seller and it is confirmed and gave a estimated shipping date, but after Estimated date of delivery the canceled my order without notifying me, when i called their customer represtative they said it is out of order so they had canceled it . but i had seen several times after buying that the product was in stock, i requested them to kindly send me the item when it is again in stock they said please place another order but this time the price was increased by 1500 Rs, this is total fraud since they did not wanted to sold at that price. They had wasted my precious time, Such a ridiculous service is given by snapdeal that the they take full guaranty to harass the customer. I recommend not to buy anything from snapdeal as they are running a fake company by deducting the money and then cancelling the order.