Snapdeal.com Complaints & Reviews

I had ordered an Armani watch for about Rs. 9, 000/- and i was promised that it would be delivered along with a genuine warranty card from the seller. But the watch was delivered without any kind of warranty card or a proper invoice (which should consist of seller's details and tax break-up). After numerous of calls, follow-ups and e-mails, the watch has not been picked up from me even after Snapdeal's acceptance (through e-mail) to arrange a reverse pick-up and initiate a refund since the PAST TWO MONTHS. I am calling their call centre every other day and the only thing they assure me is that the watch would be picked up tomorrow and the complaint is being escalated. THIS UNPROFESSIONISM BY SNAPDEAL IS GOING ON SINCE TWO MONTHS. I kindly request you to solve the matter and arrange the refund and the reverse pick-up on URGENT basis. Karan chawla.[protected]@gmail.com [protected]

I was doing a purchase of Chappin & Nellson Sparkling Round Watch online from snapdeal dated 30th september 2014, but due to some problems my payment could not get through after trying it twice, but later to my shock the payment has been debited twice from my account but snap deal shown it as failure, from that day onwards till today it is more than 2 months i am following up for my money but no revert, only get a occasional mail to send screenshot of my bank statement to resolve the problem. Snap deal is a thief who is stealing consumers money and after doing that sleeps on there money, i sincerely request all to be more conscious while using snapdeal. Neelu

i purchased a sony car player and 4 speakers from snapdeal.company assured me to install the stereo and speakers free of cost within 7 working hours.after 15 days sd gave a no of provider.when the car was sent to provider, provider told that speakers can not be fitted in car and snapdea denies to replacement..

I had ordered Asus Zenfone 55 from Snapdeal.com via Order no.[protected] And Received the Partial and Used Product and now snapdeal.com are refusing for Refunding the Money without any reason. Initially they were agreed for Refunding the Money but now they are refusing without any Reason .

Hi, I have bought Homefab pillow. The product is defective, not as per the size and also NO MRP mentioned in the product. Also it is NOT a Homefab pillow as mentioned your site. It is a LOCAL BRAND. So i wanted to RETURN as per the snapdeal's trustpay policy.But RETURN button is not enabled after 3 days of delivery. If the RETURN button is not enabled then how we will RETURN. Looks like snapdeal is avoiding the RETURN. Order id [protected] Given complaint and sent mail to helpdesk with the photos... STILL NO RESPONSE... WHY RETURN BUTTON IS NOT ENABLED IN THE SITE AFTER DELIVERY (3 DAYS OVER)????? HOW WE WILL RETURN IF THE RETURN BUTTON IS NOT ENABLED.???? Order id [protected] Thanks Isaac

I have ordered educational games of skillofun brand from snapdeal.com on[protected]. Till this date, I did not receive 3 of my items. Called the customer support for so many times. Every time, they say, I will get it the next day or two days after. But never happened till now. They should either return the cash to my bank account or deliver the product atleast by now. They are cheating. Snapdeal customer support is awful. Don't know what to do next. Please do the needy. Thank you

Dear Sir, I have order ASUS Laptop from snap deal on 18 Nov 2014, But i have received it in damaged condition on 27 Nov 2014 and i was returned it for replacement on 29 Nov 2014. Snap deal people says that they have arranged the new product from other vendor on 3rd Dec 2014, But there is a issue with courier to ship the product. Still now this not resolved. Snapdeal people says they have escalated. I don't what and were they are escalating. Sir i hobble request you that pls resolve this on priority.

For all respected personals of snapdeal. Sir, I have purchased an everyday emergency lamp worth 1099 RS using snapdeal app on 30th Nov. 2014 night. The amount was debited from my account. But the order was never created in snapdeal. I did raised a complaint as soon as this happened using the snapdeal mobile app. I have never recieved any confirmation or token number for this. So I wrote an complaint on snapdeal.com website under other queries category . I am following up every day to know the status. But none of your customer supports gave me any answer or explenation about what happened till today. I am also attached my bank statement for proof. Please do the needful and Issue an immediate refund on the same and update me about the status. thank you

Hi, This is to bring to attention that I had made a purchase of Bajaj Shakti Geyser (Order No.[protected]). Even after repeated enquiries and confirmation from customer support team that warranty will be provided and seal ensured keeping in mind my request, I finally had a product without the warranty card signed. This was a gift to my parents in my hometown and hence order was placed with his name and contact details for delivery only for that order. Now, since that, all mails and correspondence from Snapdeal are being directed to his number and my mail with singular addressing without any titles. MY biggest concern now is that even after over a month and repeated requests and mails, Snapdeal ahs not updated my own name and number and now say that it is impossible to do. This is bizzare since I have been an active e-com user since over 6 years now and do not know of a single website which saves an order detail update as the permanent profile details. The website doesn't even give an option to update my own profile and address details which is weird. * My last particular interactions with Snapdeal teams have been horrific and at times, the IVRs gave more information than a live agent. Now, my only way out of this situation situation is either delete my Snapdeal profile or order a new item-seems like a blackmail of sorts to me. PS: I'd reach out to Rohit B sometimes if nothing works with the support team or maybe propose a solution/design change in the website to Rohit through my professional network on Linkedin. Regards, Pawan Singh

This is about Snapdeal. In the last order I made I was very disappointed with the response time of their replies. Infact till now they have not contacted me or mailed me back. The order had an offer of giving you SD cash once your product gets delivered. till now I have not received any . The purchase was of Rs 4000/ and still the company is indifferent about the issue that I raised. Please when you do any order think again.

Dear Sir Please read this matter . I know Snapdeal is rising day and night but its all just due to its valuable customers you have such response but if such customers face very poor response from SNAPDEAL, things may become bad. With reference to my order id [protected], I placed an order of a Sony Camera with Tripod on 28th November while I have in receipt the confirmation of the order which I have attached along with this email.Kindly check attachment. I have not received the Tripod mentioned in the product and is incomplete. The seller has not sent the TRIPOD which is clearly mentioned on my order. Kindly Check attachment of my order. Order shows my order of Sony Camera and Tripod along with which worth Rs1500/-. Snapdeal now offering me compensation as Ehsaan of Rs 400/- against Tripod worth Rs 1500/-. This is so embarrassing for a Customer.Please help and refund my full amount I request. This is my hard earned money. OR Either send me the tripod OR Give Compensation of Rs 1500/- which is actual worth of the Tripod. I am sending you the email in order to bring it in your notice, that how does your company responds poor to its valuable customers. Kindly, if you find time for your this customer, Please respond well and take necessary action against the seller. I seek a positive feedback. Regards Er.Ishan Gupta Ludhiana, Punjab [protected] ishan.[protected]@Ymail.com

I BOOKED I NUMBER "SOGO 700 ML SS-5220 CITRUS JUICER" ORDER NO. [protected], SUBORDER NO.[protected] DT. 17.11.2014 FROM SNAPDEAL.COM, WHEN I RECEIVED THE JUICER AND OPEN THE BOX, ITS BROKEN (INVOICE NO. S6F992/14-15/66 DT. 17.11.2014, & 2/3 TIMES SEND COMPLAINT, BROKEN JUICER PIC. & TALK WITH SNAPDEAL.COM CUSTOMER CARE PERSON.(CUSTOMER CARE NO. [protected]), THEY REPLY NO ANY COMPLAINT / PIC RECEIVED. NOW YOU ACTION PLEASE. SNAPDEAL.COM MAIL ID- [protected]@snapdeal.com

I have booked a product( i.e order no-[protected]) It is not yet delivered to me I don't have any information whether it is going deliver or not Why simply wasting my time, I don't know On[protected] i got SMS from Ecom Express that my shipment[protected] will be deliver same day, but till i didn't know where, what is mistake, finally i am still waiting for my order Please let me suggest what is current status

Hi I have place the order from snapdeal via order no. [protected] Dated 29th Nov 2014. But as per committed given by snapdeal executive for delivered the product with in two days then they told me you have received the product on 4th Dec 14 & again they give me the excuses for delivered my product for another 4 days. Neither they dispatch the product or nor they refund my money. I have face lots of trouble due to not received my product. Kindly resolved my problem on ASAP. In early action on this matter shall be highly appreciated.

I purchased 2 qty Dell laptop bag along with other items from Snapdeal.com through order no. [protected] but i received very low quality bags which was different from what was shown in order so I requested for return. I got a message that pack the bags in original packing so I packed both the bags in 1 packing as I received both 2 qty bag in one packing only and i pasted 2 return slip on it. Courier person came and took the bag and in evening i got a mail that Courier person informed them that I denied returning 1 bag ( it was well informed to courier person that both the bags are inside 1 pack only) then 5 raised a issue to snapdeal on the same day that both the bags are inside 1 packet as per instruction of doing original packing so they raised Complaint Number:11677316... Now almost 20 days are over and I didn't get any reply from snapdeal about the status of complaint despite of so many reminder...

I had paid total amt on dated 26/11/2014 for canvas mobile set but still not received the same. Every time i called snapdeal customer service and xpressbees courier service but both are not giving me proper solution. Plz do the needful. Ref no. [protected] AWD no[protected] Manish kumar Singh Mob no. [protected]

WRONG PRODUCT DELIVERED Complaint Against SNAPDEAL.COM My Name is Chetan Trivedi (Mobile Number- [protected]) (My Order Number is [protected]) I have Ordered Lenovo A536 Mobile Online From SNAPDEAL.COM on 25th Nov 2014 For Which I have Selected EMI Option & Paid For it. But They Have Wrongly Sent Me TP Link WiFi Router on 28th Nov 2014. (I Have Opened My Packet Right In Front Of Their Delivery Man) I Have Called Customer Care & Complained Regarding This Matter & She Has Registered My Complaint & Given Me This Number (Request number[protected]. on 1st of Dec 2014 They Have Reverse Pickup The Product From Me Which Was Wrongly Delivered to Me BUT Still I Have Not Got My Lenovo A536 Mobile Handset & Whenever I Call on Customer Care [protected] They Just Disconnect it. Pls Help Me Getting My Lenovo A536 Mobile Handset.

I have ordered two products on snapdeal.com bearing order no.[protected] and [protected]. I have returned these products on 03-11-14 as I was not satisfied with the quality of the products. But up till now I have not received the refund of my amount. I have contacted many times to snapdeal in this regard but after one month also I have not received the refund of amount. So kindly help me in the matter.

MR kunal cheater bahl, Your company cancelled my order below after holding my payment fora week and they cancelled my order on 4th dec without even calling and confirming with me...one should never trust on snapdeal for shopping..u , cheater people, why u sell the stuff on your website when u cannot deliver in timelines.. shame on you my Mr kunal cheater bahl..my refund amount of 10029 is still not paid..and i should be compensated for thsi agony and harassment YOUR ORDER NO. : [protected] Order Placed On :[protected]:55:58 Order Details: S.NO PRODUCT NAME PRODUCT CODE STATUS UNIT PRICE QTY PRICE PRE-ORDER AMOUNT SUBTOTAL 1 SVL 2401 61 cm (24) HD Ready LED Television [protected] Track Shipment > Rs. 10784 1 Rs. 10784 N/A Rs. 10029 Offer Discount: (-) Rs. 755 CUSTOMER INFORMATION: Amit Khurana Email: [protected]@gmail.com Mobile: [protected] SHIPPING INFORMATION: Amit Khurana House No 16, Sector-23, Gurgaon-122001, Gurgaon - 122001 Haryana Total Amount Rs. 10784 Offer Discount (-) Rs. 755 Delivery Charges (+) Rs. 0 PAID AMOUNT Rs. 10029

Hi, As I ordered the one puma shoes with the amount of Rs 1500 in advance on 26/11/2014 and the TAT for delivery is 01/12/2014 but till date neither received the product nor the service call from the snapdeal complaint no.:[protected] with the TAT of resolution which already over of 24hrs of request.Kindly take the initive against the online cheaters and frauders like snapdeal.