Snapdeal.com Complaints & Reviews

​I ordered a toy laptop from Snapdeal using Cash on Delivery Mode on 29th April, 2014 vide order id : [protected]. I was initially provided the dispatch date of 2nd May, 2014. It kept on changing everytime . I called to their customer care numbers also and booked a complaint also (complaint number 6464847) I was assured that the product will be dispatched with in 24 hrs. Till now product is not dispatched.​I want a strong action should be taken against the company as it has just created a fool out of me by quoting the lowest price but not keeping the promise. I was getting the same product from other websites at higher prices. But they lured me with lowest price.

Even after multiple follow up with customer care multiple times I am yet to receive the refund against order no. [protected], other details below while the item has been duly returned as per their instruction. Item : Samsung Galaxy Core GT-I8262 Blue Order Date: 15 April 2014 Cancellation Date: 16 April 2014 Return date: 18 April 2014 Complaints no. raised with customer support : 6183461 Mode of payment : Netbanking, Axis Bank Transaction reference : INB/[protected]/PAYU.IN/ Transaction Date : 15 April 2014 Follow up done : raised over snapdeal website 3 times, emails sent twice Snapdeal Refund Policy as per website : 5-7 days

I was ordered stat automatic voltage stabiliser 140 volts analouge - 4 KVA to the snapdeal but I got faulted stabiliser. That stabiliser is not in working condition. After that I was called to snapdeal customer care at the 7th day of delivery of product but they are denies to give replacement saying I was called after 7 days of delivery of product. Company should replace the product with in seven days as per company policy. so pleas give me justice.

I placed the order on snapdeal on 22nd april 2014 and today is 10th of may 2014. Still I am waiting for the order. So in 12 days snapdeal could not deliver the item. Another blunder by snapdeal in mentioning the shipment address. When I check my order status it shows the order is in transit and going to SHILIGURI however my address is KOLKATA. I mailed them 7 times and called them more than 10 times. No one could solve the problem and disconnected my call... And the interesting fact is they are denying to CANCEL the order now. I don't know when I will get my Rs 29000 back... My friends also had similar experiences with snapdeal. How can I file a legal complain so that they refund my money and also pay for the harassment I have gone through?

I have order Dear prakash t We received your order no. [protected] placed via "cash on delivery" on[protected]:52:00 Please note that your order has been queued for verification. You might receive a call from us to confirm your order and contact details. Here is the summary of your order: Your Order ID : [protected] Order Placed on :[protected]:52:00 Order Details : S.no Item name Quantity Estimated Dispatch Date Price 1 Htc One Dual SIM Silver Free: Get Free Aircel 3GB Data for 2G/3G. T & C's Apply 1 In Process 38600 Total Amount : Rs. 38600 Total Offer Discount: 34801 SD Cash Redeemed : 0 Shipping Charges : 0 Payable Amount : Rs. 3799 now they saying its was computer but they showing every time when ever they want. i got so upset and have depressed

Ref : snapdeal complaint Number 5664959.


Dear Sir,

I would like you to make aware about the sequence of events;

1) I checked the specifications on the site for my Reliance CDMA simcard

2) the specification and name of product was mentioning dual sim CDMA + GSM (not mentioning anything about LOCKED FOR MTS) hence I ordered the product.

3) When i received delivery i found that its LOCKED FOR MTS which was not useful for me.

4) I immediately checked snapdeal site and re-confirmed the specifications. then also it was not mentioned about the MTS.

5) So I complained to the snapdeal about it. they took 3days to revert.

6) Meanwhile the website was updated with the specifications mentioning that the phone is LOCKED FOR MTS. Even the product image was updated (earlier it was black and it was changed to white) the rate of product was also updated.

7) after that they came up with excuse that the specification available on their site are exactly same with the product delivered so the complaint cannot be considered valid.

my query is;

specification and other data was updated by their team and they only saying that the specifications are right so they cannot accept the complaint. they said the product number ordered was delivered but my argument is not for
the product number. i was cheated by snapdeal by showing false specifications. My complaint is about the wrong specifications displayed by them on the date of purchase. I requested their tele-calling executive to check the
specifications on the date of purchase or they can check the truth with their back-end team who updated the data but they refused to do so and said the specifications showing as on today on their website are valid.

how can they consider the updated data as a valid data when my argument is about the previous data.

I request you to pls look into the matter again and check the correctness. If you could check the specifications of the purchase date you will come to know the cheating.

my money is stuck.. Product is of no use... and neither they are giving any cash credit to purchase anything else.

Pls help me.

thanks and regards,

Nilesh Dhadve
mobile : [protected]

Sir, my name is Harsha. I ordered 2 books from snapdeal for my bitsat exam on 27/05/2014. I placed the order on 29/04/2014 so that I would get the book in about 3-4 days.After placing the order I came to know that it would be delivered on 3/05/2014. But I have not recieved the product yet. When I track my order it says "est. delivery date 3/05/2014". My order Number is [protected]. Sir please look into this as there are only 20 days left for my exam. THANK YOU

I am PRAMA PRAMANICK, , i had ordered SPIKE MULTI-COLOURED COTTON STRETCHABLE JEANS COMBO OF 2(SIZE-34) from SNAPDEAL.COM...the amount given was Rs.1199...but when i received the order i saw the MRP was Rs.299 per piece...the quality of the product is not good, , , this is the 1st time i feel i have been cheated, , please do clarify as soon as possible...INVOICE NUMBER-06E41D/14-15/4782...INVOICE DATE:26-APR-2014...ORDER NO:[protected]...SUBORDER NO:[protected]

dont buy from snapdeal.com.
spread the word in facebook.
they are just a bunch of thieves who steal peoples money.
i recieved a product which was broken.(Complaint Number: 5855949) now
after sending it back they are telling that it would take 5 to 7 days.
yert i havent recieved the money.they just tell to wait for another day and this goes on and you never get the money.
they tell you to send a mail regarding the concern to [protected]@snapdeal.com
the dont help
they just sond like they are helping
but nothing happens
it just their way to steal money
thanks snapdeal for letting me know your true face
i will never buy from snapdeal nor i will let my friends and family do it

This is regarding the product : Nikon D5300 24.2 MP DSLR (with AF-S 18-140mm VR Kit Lens) (Black) Free: 8 GB Card + Carry Case [Outside the Box ]Order No. : [protected] Order Placed On :[protected]:18:51The status is in Transit from past 10 days!!!Est. Delivery Date: Apr 28, 2014Courier Name: DelhiveryTracking No.: [protected]I have raised multiple complaints and called the customer support n number of times daily.Even the first installment has been paid but I haven't received the product!!!I even raised a compliant regarding this :Compliant number[protected]April2014, but there is no update on this either even after 48hrs. When I tried to chase up for an escalation point they didnt have any proper answer !!!. I just got an update saying their supervisors would get back in 4hrs time. But even after 24hrs I just get the same answer, which is pathetic!!! To add to this, Today I RECEIVED AN SMS WITH COURIER TRACKING NUMBER ASKING ME TO CHASE UP WITH THE COURIER SERVICE !!!Please respond with the escalation process, so that I can take up the matter accordingly.
Frustrated Customer
Gautam

Hi, I odrerd sony headphone order no ([protected]) on 17 Apr 14 on snapdeal.com. I have registered already complain & complaint id no[protected]. I have called so many times in snapdeal customer care but not getting result. kindly help me to process my refund ASAP. As per you snapdeal company policy if product not delivered within 10 days. They will refund my money but not yet refunded.

Hi SnapDeal promised to deliver products in a days as per the site deal.I have placed order on 20th April 2014 evening for buying microwave dinner set and now it's been 9 days passed and no response on site and not from its customer care.I also wrote to its CEO Mr. Kunal Bahl: @Kunal: Please do the needful as I think these guys are not taking thing seriously about customer Experience improvement, One customer won't make much impact on you but yes surely it will impact Snapdeal BIG name. Please do the needful as they hold my paid money for the past 9 days and now today i got my order cancelled.Please do the needful as I got mental harassment while following with them. Just want to mention : that they have worst service and delivery. PLEASE DONOT USE SNAPDEAL FOR ANY of YOUR PURCHASE, OTHERWISE THEY WILL ONLY APLOGIZE AND WILL DO NOTHING. Regards RUPESH

27 day passd
ORDER ID-[protected]
PURCHASE DATE-03rd, April 2014

what is this?
please call me, i have received the item without any of the accessories! how can you do this? list of missing accessories: 1.tv stand (around 500rs) 2.wall mount(around 400rs) 3.remote original(around 500rs) 4.connecting cable(100rs) 5.remote batteries(20rs) 6.user manual and all other accessories you have done fraud with your new and big buyer, very upset from your service in my 1st purchase .. this is my request to you to provide me the missing accessories or refund of money for missing accessories to maintain trust on snapdeal.com

Respected sir/madam
I am samrat biswas
Mobile number [protected]
I ordered a badminton racket from snapdeal.com
Which at delivery i found to be broken
I recieved snapdeal and they told me to send it back and they will pay me full refund
(Complaint number 5855949 and order no [protected])
After sending it back at 15th april they told me that my refund has been initiated and within 5 to 7 working days it will be refunded in my account
But to my grave concern after 7 days passed by i contacted the customer care to get a update of my situation
Each and every day they tell me to wait for another day and say they are working on it and it will be refunded tommorow
Now 12 days have gone by still no sign of refund
Even they are not replying my mails
Please help me to resolve my situation

Sir I ordered a graphic card from SNAPDEAL whose order details are given below Order ID : [protected] Order Placed on :[protected]:42:54 Order Details : S.no Item name Quantity Estimated Dispatch Date Price 1 Sapphire HD7770 1GB DDR5 Graphic Card 1 In Process 8750 Dispatch Information : shivansh solutions Shop no 38, Capri trade center, Cannaught place, chakrata road Dehradun - 248001 Uttrakhand Total Amount : Rs. 8750 SD Cash Redeemed : 0 Shipping Charges : 0 Payable Amount : Rs. 8750 The picture which the snapdeal displayed on their website is attached below. Basically this is card had better heat sinks and cooling system in it. The dimension of the card as provided on their web site is 210(L)x110(W)x43(H) mm Size. Inline image 1 The picture of the card which they delivered me is attached below Inline image 2 But they delivered a completely different card which is not even close to the card displayed above. The dimension was quite different and no branding on the card (not even sure that whether it is HD 7770). Even the pc detected it as HD7700 and clock speed was 950 mhz but the snapdeal claimed it 1 ghz. The plastic used is of low quality. and the most important, above all they should have delivered the card shown in their website, this is all online stores are meant to be that they delivers what they display and of the same specifications. This is completely cheating and doing fraud to customers. On a online store like snapdeal, one only goes by the pictures displayed and the specifications been provided, but snapdeal had completely cheated me in every aspect. Not only me there are many other victims . When i went through the feedback on the same card by others i discovered that other had also been cheated in the same way.. Even i gave two feedbacks for the same on the website but it were never displayed. Sir when i contacted snapdeal about this they said that you have to inform the same to us within 7 days. I responded to their this vague argument by saying that i discovered it later on that they have supplied me a duplicate card as i was out of station. Moreover what does it mean by 7 days time period. What if one buys a tissot or rado or any other expensive watch from snapdeal and later on after 15 days he got to know that the watch delivered is a replica than according to snapdeal its not their fault as we did not figure out this within 7 days. it was our fault that we believed snapdeal that they are providing us the right products. This means the snapdeal works on the strategy that deliver duplicate products and if one finds out this within one week than replace it else keep saying sorry. Ravindra juwantha ravi.[protected]@gmail.com [protected]

Dear sir, My name is Dina Pandit. My mobile no [protected]. I have purchased easy mope from snap deal. My order No. is [protected], On opening of packing I found the easy mope in defective condition. I had repeatedly requested via mail and by telephone to replace the purchased product. I have received sms on[protected] that your courier partner NUVO PUNE will attemp the pick up in next 48 hours. Accordinly, I had contacted them on telephone No, [protected] as well as on mobile call received from them. The name of concerned person is Mr. Sachin. Inspite of repeated telephonic conversation with your office and courier agent, the easy mop is not replaced. Daily, I call your courier agent as well as your office for replacement. However except assurance/false promise from you regarding replacement nothing is done in this matter. Daily, I am recving call from your courier partner regarding pick up. I am not going out side for my work since i have received a call from them. However at the end of the day they are not turning up for pick up. If this type of customer services are offered by you, I will think twice before placing order to snap deal in futurel. I once again request you to replace easy mope at the earliest or I will not hesitate to go to conusmer court. Regards Dina Jayesh Pandit

My name is sushantgodhwani and my registered mail id is [protected]@gmail.com insnapdeal.com I have raised a complaint in snapdeal.com and my complain nois Complaint Number - 5315718 I have purchased mobile Sony Xperia Z ultra from snapdealand when I received the mobile and I have lodged a complaint that flash is notpresent in the phone but it was mentioned in the site that flash is present inthe phone. They checked and found that my complaint is genuine So I raised a complaint and snapdeal representative assuredme that we will arrange reverse pickup and your money will be refunded back. Then aftet they didn’t arrange reverse pickup they didn’tcollect back my cell phone I called up again and again. Then they told me thaty0u send the product through courier. Then I again send the product throughcourier and send the receipt to snapdeal. Then again they told me that they have not received theproduct but it was showing in the first flight courier web site that they havereceived the product. They told me that we will not consider the first flightcourier web site send us proof of delivery that we have received the product.Then again I arranged proof of delivery somehow I again mailed the same to them. Then they told me you will receive a call within 24 hrs butagain there was no reply from the company. Then I called up again and again then they told me that wehave initiated refund on 12 april not it had been almost 3 months and told methat you will get the refund within 5 to 7 working days. It had been almost 3 months but they are not refunding mymoney back. I have sent my neft details 0n 12 april but till today Ihave not recieved my refund money Each and every time I get the same reply byyour representative that we will contact you within 24 hours but till todaythere is no reply from there concern team. I am calling again and again sincefrom last 15 days. Now i believe that they are not interested in giving myrefund back. My courier charges were refunded within 3 days and my money of mycell phone sony xperia z ultra has not been refunded till today and the bankdetails are same which i provided earlier. Now they are telling me that thebank details are same or not which I provided earlier when my courier chargeswere refunded. My bank details were same which I have provided earlier when mycourier charges were refunded but my money of cell phone is not refunded. It seams that now they are not paying any attention to myrequest. I am calling time and again and sending mail repeatedly but thecompany is not bothered about it each and every time i get same reply pleasewait for another 24 hrs or for 48 hrs. Now the company representative are telling me that pleasesend me your bank statement that you have not received the refund till today. Butthey are not sending any proof of refund i.e. NEFT transactions details or NEFTno. Now they are harassing me again and again and not refunding my money back.I am suffering from mental trauma. Please pay attention to my request and help me to get mymoney back Thanking You Your's Truly Sushant Godhwani Advocate

Sir, my name is syed abrar ali.Before 6 months I bought laptop(Lenovo-G500) of worth 32750 Rs. from snapdeal.com by online order.But later I found that there is display problem in it so I asked for the refund.They took the laptop on 25/01/2014 but till today(25/04/2014) I didnt got any refund.I have pickup receipt, Email conversations, some recorded calls.Sir, kindly help me in this issue. Documents that we have as a proof: Order no.-3801091 Pickup Receipt no.:[protected] Recorded phone conversations Email conversations

Dear Its my second complaint registration regarding snapdeal.com return policy. they didn't take any initiative to solve this issue from their end. please do the needful here snapdeal and bluedart cheating their customers. i am adding below my old complaint for your reference. Regards Sreejith 91-[protected] Dear My Name is Sreejith TG, I purchased a pair of boots from snapdeal.com . I ordered for a leather boot and they send me a ladies velvet shoe through bluedart. i registered a complaint against the service and they agreed to pick back my product and send a form . i fill up the forms and went to bluedart .they said they dont have any information of my return courior from Snapdeal . i again call snapdeal and they are telling they already inform bluedart and mistake is from bluedart . i again call Bluedart on this number [protected] and they are telling that its in gujrat and call kerala number and book your pick up. in kerala helpline they are telling they have no facility to book my pickup and they need mail from snapdeal regarding my pickup... Dear sir, all online companies are promising for return policy i think snapdeal never done any return policy to their clients. or else i am the first and only unsatisfied client ..i don;t think so. these companies are cheating the clients as online business grows up nobody can see their product ..only virtual reality is there they are using this opportunity to send bad products and the same time these courior companies are making delay for there service is a corporate cheating concept. i need a clear cut on this issue . i am waiting for last 30 days. i need compensation from both the companies for my waste of time and money.

I had ordered an IFB washing machine and an LG fridge through this portal on 20th April 2014. Status on IFB Washing Machine: Their courier vendor partner's (GATI) representative tells me that he needs 1 guy to help him with the logistics! Remind me again, but isn't that exactly your job profile? After much deliberation he decides to deliver the product and calls back in an hour that he will need to take the shipment back as octroi has not been paid on it. Is it my responsibility to ensure I get a hassle free smooth delivery? I call up the Snapdeal helpline, and their representative tells me to pay the octroi and they will refund it, but refuses to give me the same in writing. All I am given is a complaint number which has no details to it. Going by the no refund complaints in this forum, I am wondering if I should fall into this trap! Status on the LG Fridge: Its out of stock! Laughable!!! Why have a big high value transaction posting on your portal when you have no head or tail of the inventory??? Fingers crossed on the refund..This entire portal seems like a big ponzi scheme.. Working with other portals was so much smoother! I will just stick to the brick and mortar stores for heavy appliances! Few bucks extra but at least hassle free!