Snapdeal.com Complaints & Reviews

I have ordered F&D E200 Sound Bar on snapdeal.com. My order id is [protected]. After two days they send me faulty product. This is speaker soundbar and crackling sound comes on all volume levels. i contacted snapdeal.com customer care and they said they do no have any policy to reurn or replace faulty product. you have to keep faulty product. Beware from this company. Email : [protected]@yahoo.com mobile:- [protected]

I PLACED my order for purchasing ONE TOUCH SELECT (50 TEST STRIPS) online through Snapdeal.com on date:[protected] ; time : 21:43:05, but order was not confirmed and Rs. 765/- Debited from my DEBIT CARD through POS . I didn't get order id to complain against snapdeal customer forum. I want either the order to be confirmed or the same amount to be refunded back in my account. Hoping the best service from snapdeal.A/C no : [protected] PUNJAB NATIONAL BANK

I downloaded snapdeal app and placed an order with the promo code to avail a discount of Rs.100 but on the completion it process i received a mail but there was no deduction and when I contacted customer care they replied that I didn't applied for it.

This is a real life bad customer service example of Snapdeal.com. I have received a faulty product (Frontech Keyboard) from snapdeal in the month of Janurary 2014. I followed up many times on this to get a replacement with Snapdeal. At last on May 9, 2014 they said that we don't have that product in stock and we are initiating a refund. Today is 17th june and no refund till date. I have followed up four times to check the refund status and every time the same story ' We'r now initiating the refund..'. They are making a good use of Copy paste... Below is snapshot of the correspondance I had with sanpdeal team on my refund status: [protected] From: Snapdeal Customer Support <[protected]@snapdeal.com> Date: Fri, May 9, 2014 at 4:21 PM To: Anurag <[protected]@gmail.com> # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. Swati Garg, May 09 16:21: Dear Anurag, With reference to your complaint number 5264494, we would like to inform that we’ve received and verified your NEFT details. We’re now INITIATING the REFUND process. Please note that your amount will reflect in your bank account within next 5-7 working days. We hope we’ve solved your issue to your satisfaction. We again apologize for the inconvenience caused. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ All purchases covered by TrustPay guarantee Click here to learn more: [url=http://www.snapdeal.com/info/TrustPay]TrustPay - 100% Moneyback Guarantee - Snapdeal.com[/url] Now connect with us on the go. Visit snapdeal.com from your mobile. Sent From Snapdeal.com Customer Suport System Message-Id:M639YQ9X_536cb31b6d110_44a3fbae3cb34043498b2_sprut [protected] From: Snapdeal Customer Support <[protected]@snapdeal.com> Date: Sun, May 25, 2014 at 5:24 PM To: Anurag <[protected]@gmail.com> # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. Swati Garg, May 25 17:24: Dear Anurag, With reference to your complaint number 5264494, we would like to inform that for your order we are INITIATING the REFUND process. Since you’ve paid the amount using credit card/debit card/bank account, you’ll receive your amount back to the same account. Please note that your amount will reflect to your bank debit/credit card within next 5-7 working days. We hope we’ve solved your issue to your satisfaction. We again apologise for the inconvenience caused. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ All purchases covered by TrustPay guarantee Click here to learn more: [url=http://www.snapdeal.com/info/TrustPay]TrustPay - 100% Moneyback Guarantee - Snapdeal.com[/url] Visit Snapdeal from your mobile phone now - Web : m.snapdeal.com Install Apps Follow us on In the mean time, check more products at [url=http://www.snapdeal.com]Online Shopping in India: Buy mobiles, laptops, apparel, shoes & much more at Snapdeal.com[/url] Message-Id:M639YQ9X_5381d9ea8ec03_1a473fdf8ecc9e8c1035527_sprut [protected] From: anurag pugalia <[protected]@gmail.com> Date: Tue, Jun 3, 2014 at 1:10 PM To: Snapdeal Customer Support <[protected]@snapdeal.com> Hi, Your last email for the processing of Refund is of 25th May. Now, seven working days are over and still I didn't get the refund in my bank account. Please could you provide me the status at the earliest. Thanks & Regards Anurag Pugalia [protected] From: Snapdeal Customer Support <[protected]@snapdeal.com> Date: Tue, Jun 3, 2014 at 3:49 PM To: Anurag <[protected]@gmail.com> # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. Swati Garg, Jun 03 15:49: Dear Anurag, With reference to your complaint number 5264494, we would like to inform that for your order we are INITIATING the REFUND process. Since you’ve paid the amount using credit card/debit card/bank account, you’ll receive your amount back to the same account. Please note that your amount will reflect to your bank debit/credit card within next 5-7 working days. We hope we’ve solved your issue to your satisfaction. We again apologise for the inconvenience caused. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ All purchases covered by TrustPay guarantee Click here to learn more: [url=http://www.snapdeal.com/info/TrustPay]TrustPay - 100% Moneyback Guarantee - Snapdeal.com[/url] Visit Snapdeal from your mobile phone now - Web : m.snapdeal.com Install Apps Follow us on In the mean time, check more products at [url=http://www.snapdeal.com]Online Shopping in India: Buy mobiles, laptops, apparel, shoes & much more at Snapdeal.com[/url] Message-Id:M639YQ9X_538da12a6dc9e_14043fc2250c9e9c1541537_sprut [protected] From: anurag pugalia <[protected]@gmail.com> Date: Wed, Jun 4, 2014 at 12:22 PM To: Snapdeal Customer Support <[protected]@snapdeal.com> Hi, This is the third time you are writing that 'we are initiating the REFUND process' . I have already spent lot of time and energy on following on this. This is the last time I am waiting for another 5-7 working days. If I do not get my refund in this time period then I have to escalate it and raise it to consumer complaint forum. I am very sure that you don't want to lose the customer confidence. Hoping for the best. Thanks & Regards Anurag Pugalia [protected] [protected] From: Snapdeal Customer Support <[protected]@snapdeal.com> Date: Mon, Jun 16, 2014 at 7:16 PM To: Anurag <[protected]@gmail.com> # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. virendra prasad, Jun 16 19:16: Dear Anurag, With reference to your complaint number 5264494, we would like to inform that for your order we are INITIATING the REFUND process. Since you’ve paid the amount using credit card/debit card/bank account, you’ll receive your amount back to the same account. Please note that your amount will reflect to your bank debit/credit card within next 5-7 working days. We hope we’ve solved your issue to your satisfaction. We again apologise for the inconvenience caused. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ All purchases covered by TrustPay guarantee Click here to learn more: [url=http://www.snapdeal.com/info/TrustPay]TrustPay - 100% Moneyback Guarantee - Snapdeal.com[/url] Regards, Anurag [protected]

I have ordered a box of MUSCLETECH NITROTECH 4LBS(Chocolate flavour Performance Series) on June, 8 2014.Snapdeal oder no is [protected] which was delivered to me on June 12 2014, amount of rs 4500 have been paid as COD. i am a regular user of nitrotech and the market value is between[protected].

Seeing this attractive rate i have ordered this product. However on opening the seal, the product didnot smell the same and had some powder pilferated on the rim. the powder inside has granules of sugar and the protein content doesnot match the same as written on the product. after 2 days of having the product my stomach started paining a lot and i donot have the desired results. i strongly recommend to sue Snapdeal for giving inferior and duplicate products... i have all the necessary documents and evidence...

kindly do the needful
tx
abhar chokshi
[protected]

i bought lenovo laptop from snapdeal at last week...they just include 1 month warranth earlier they wrote on site 1 yr warranty when i called him they told me send me this, this ...i send all documents but they still not giving me any answer ORDER ID [protected] Lenovo Laptop G510 Series[protected] Laptop (4th Gen Intel Core i5 4200M- 500GB HDD- 4GB RAM- 15.6 Inches- Win8) (Black)

I Order Xolo q600s on 6th july . i checked with pincode its serviceable so i order with my address

as they appoved and Dipatch with in 10th july 2014 but dispatch has delay upto 3days expected to dispatch on 13th july 2014 .

on 13th july 2014 snapdeal sent the order has been cancelled by snapdeal because its non serviceable area .

i order with phone at 6999 rs(with promo code for 500 rs )

i think that why they cancel my order .

snapdeal take upto 7-10 days to dispatch or deliever products

even flipkart & Amazon take 2-5 days for deliever


one of the worst service by Snapdeal

i call to snapdeal and ask i want back my order because i used promo code for 500 rs for that product

Snapdeal reply

" you can order new one"


worst worst online experience in snapdeal

on 17th may I ordered a VOLTAS Air Conditioner from snapdeal. On 28th may they brought the shipment but gave only the indoor unit of the AC. they gave us the assurance that the other unit will be given to me soon and so i gave them the full amount of Rs.33310. from that day i call the customer care of snapdeal and they just tell that within 2-3 day the product will reach but till now i hav'nt got my product. it has been 27 days since i placed the order and 17 days since i have complaint about the half shipment.

plz close your snapdeal company 449rs i, ll lose tow or three months you, ll take time but still you, ll not solve one complaint mean what your company is doing when your company is refunding my amount & close your snapdeal project like that only very very bad & very flop company this snapdeal bad snapdeal f... project

I have purchased a fitness product "Treadmill 4 in 1" of Kamachi brand from Snapdeal.com

After installation of the product, got to know that, it doesn't work as expected. Below are the findings:

1. The stepper in the treadmill is too tight to use. Id doesn't work as expected.
2. The digital display is not accurate. It's just useless and of too low quality.
3. The walking sheet is so hard to move that, one can not walk on it more than 2-3 minutes.

On contacting to Snapdeal regarding this issue on its website, the representative replied in an email that "the product is not delivered in damaged condition so they can't take a return of this order".

Order no. : [protected]

ORDER NO. : [protected]

Order Placed On :[protected]:03:59

Order status as on today (10/06/2014): Order tracker says Product is shipped via GATI courier
order was suppose to reach 30/05/2014

Snapdeal is going shameless, I want a responsible person to Respond to this and guarantee speedy delivery.

Next time i will go even bigger.

I have placed an order on snapdeal.com on 23/06/2014 having order id:[protected] the order was sent via Fast Flight courier Consignment Number :O[protected] tracking the product on fast flight site showing Pending- Branch Misroute from 27/06/2014. I contacted to snapdeal as the expected delivery date was over.They told me that they are contacting to the courier and get back to me, but did'nt get any reply form snapdeal.Now yesterday I found that snapdeal is showing the product is delivered on 02/07/2014 but i did not get it yet.I again contact to snapdeal they are saying that the product is delivered..I am totally help less... Name: Suman Chakraborty Contact No: [protected]

There has been an unauthorized use of my debit card details online to make purchases worth over Rs 1 lakh on 30 May 2014. These purchases were made at various online websites including Amazon, Ebay, Flipkart and Snapdeal. I had informed all these online sellers on 30 May 2014 itself regarding the unauthorised transactions done with them and requested them to immediately cancel all these purchases. While other online sellers at least replied back to me on the same day and are taking necessary action, Snapdeal has been sleeping over my complaint so far. Had it taken immediate action to cancel orders made by unauthorised use of my debit card, I would have been able to get some of my hard earned money back. It is disgusting to see that a firm like Snapdeal has no proper mechanism to act swiftly in such cases.for the benefit of consumers

i order pc game Watch Dogs PC on dated 24/07/2013, order no is [protected]. this was pre booking at the amount of Rs 699. after 11 month game is release in may 2014, and snapdeal is not suppliening my item, one day before of game release i got mail from snap deal to supply of item, but next day mail for cancelation of itm. after 11 month how pre booking can canceled. and even no refund with interest also.

I have purchase a Toner Cartridge(CC388A) compatiable for my H.P 1007
laserJet, printer from 'Snapdeal Online Shoping' I have received the
product by Bluedart currier service on 06/06/2014, The order No
is-[protected] and the
Bluedart awb no. is-[protected], When I open The Package I show the
product is totaly broken, and damege,
I contact with Snapdeal customer service, they said that send this
product by currier to Snapdeal office for refund,
but I stay at a Rural area, No currier service in my area found, so I
need to go kolkata for currier this prouduct,

My question are, We are the people take online shoping facility for Save
our Time, and money, but this shoper like Snapdeal, and other not given
value to his customer, Thay are doing only Business, they showing the
product on
internet, We can't justify the prouduct is good condition, there after
we are booking the product, for save the Time valu and money, they are
given our a broken or damege product for high margin profit. the redund
of damege product to the shopper very complex procedure, our money is
totally loss,
So i request to all the people who lived in rural area of city area
don't purchse any product from Snapdeal.com, otherwise you are suffer,
like me,

Ordered an LG Nexus 5 Black 32GB from snapdeal went to delhivery, now no idea where is it, everyone just says sorry for the inconvenience, no info about the product, both snapdeal and delhivery are horrible, i wont order from snapdeal ever again in my life. its june 8 but still on site it says est. delivery date june 4 My order no [protected] Palash Bansal

1.I have ordered a product named as WONDERCHEF BULLET MIXER from SNAPDEAL.COM
order ID: [protected] | Order Placed on :[protected]:23:57 the total amount was paid by HDFC CREDID CARD at the time of order
2.I received the product from SNAPDEAL.COM on[protected] via courier co. GATI AIR. But after opening the pack I saw the product is damaged. Immediately I call the helpline of SNAPDEAL and I was asked to take a picture of the damaged product and send them by email, which I did.Then I was asked to repack the product for reverse pick up.
3.On[protected] the product was picked up by courier co. DELHIVERY from my residence which was repacked by exactly the way they instructed4.On[protected] I have received a replacement product from SNAPDEAL by the courier co. LOGISTICS PVT. LTD. But after opening the pack I found that the SAME DAMAGED PRODUCT they have returned .I tried to call them but they were playing a recorded voice to track my order and when I opted for the option to talk to their representative I was asked to wait at no. 38 which was gradually decreasing I waited for another 10 minutes till it came to no. 5 then the call ended. Then I sent them email on[protected] with the photograph of the damaged product, they replied on[protected] by email asking me to return the product again for replacement.
Now I dont want any replacement, they should return my money and take back their product.

Dear Sir, I have purchased the Sony Cybershot DSC- H300 from your snapdeal website. And my order ID is [protected], purchased in the last month and the product is defective and informed and returned picked up on 26.05.2014, Courier person delivered to you on 01.06.2014. Till to-date, I didn't got any confirmation mail, message or call from your end and I am regularly contacting customer care in this regard, and everytime they will saying that they require 48hrs for investigation. on 03.06.2014, I have also discussed the customer care supervisor and she mentioned that the product have been received on 01.06.2014, and she also mentioned that, the information will be updated within 24hrs. But, I didn't have any information even rightnow. Yesterday, I called the customer care executive, and she told me that the product will be dispatched today or status will be updated, but no communication from your end. Today, I called the customer care and asked for supervisor, and they told that the supervisor is busy and I informed that I will be waiting, but they disconnected the call and again I called up customer care executive then connected to supervisor, and she told that the product is still in the verification department and still required 48hrs for the status update. Is this feedback from your end be acceptable as if you are a customer? and your interest is only on the new sales? did you not be considered after sales service? or else this type of people you recruit? postal department is going delivery the product within 4 days but your courier person is going to deliver the product after 6 days and new product status is updated on regularly, but you are not updating the status of replacement product or refund. I want the feedback from you at the earliest possible. -- Heartfelt Thanks, Sridhar .K

I have been promised to deliver my ordered product by 7th June whereas as per Courier company updated me to deliver the same product by 10th June.. How Snapdeal can promises to deliver before the date that Courier Company comments My Product lied 3 days in Hyderabad in GATI Goodown even after escalated this mis-communication date of SNAPDEAL and GATI has been escalated to Customer support many times to avoid the delay but they are not eager to escalate this matter to next level or resolve this. They have authentic training to stick with their words... Which causes delay in Product delivery.. my order ([protected])

Recently i have purchased a micro sd card which was currept and damaged. I then requested for refund and after so long they had transferred the money to my account as sd cash! I used it for my next shopping and placed the order but it's been 10days since i placed the order and the delivery date has gone. They are not replying to my complaints and simply fooling the customers. I have been cheated, since i have already paid them through my sd cash.. Kindly take a strict action against the same.