Snapdeal.com Complaints & Reviews

Hello Team, I have ordered a product with Snapdeal on 10th of June. Initially the Estimated Shipping Date was mentioned as 12th of June and later when I checked, it is updated to July 17th. I have called customer care more than 6 times to enquire about this but I have not got any proper update till now, Today is 23rd and still they are telling the same words "We apologize for the inconvenience, we will be dispatching your product as early as possible". Even they have not updated their module to reflect this information, still it is showing EST time as July 17th 2014. Snapdeal is really going worst and they are losing customers trust in all ways they can. Let me know what could be done on this scenario? Here is the order number [protected].

I placed order for Li-Ning Ultra Carbon UC3600 Badminton Racket (Sr) [protected] On 8th Jun 2014 for Rs.5036/- (Rupees five thousand thirty six) only. However, I was informed about the non-availability of the product by Snapdeal with the assurance that the amount of Rs. 5036/- would be Refunded back within 4-5 working days guaranteed under TrustPay. BUT TILL DATE, THE AMOUNT HAS NOT BEEN REFUNDED .

Snapdeal.com shows lower prices if you search any product online compared to whats available in other online products. I am not sure how they manage it but when I book my product, either I get a damaged one and when I ask for protection under Trustpay.com which they say we are protected in, they dispute saying its more than 7 days while technically its little less than 7 days. So to sum it all, it seems a way of either selling products that are of second or third grade or use our money for buying additional stocks and then refund after a few days ONLY after you ask for details. The second part I have highlighted here has happened to me as I added a juicer 4 days back and did not receive any notification for the first 4 days. On the 5th day when I call, I am being told that there is a technical issue and my order would be cancelled (not even booked or will be shipped to me) because of technical issues. This is completely unacceptable as a company which can handle a huge supply chain logistic framework cannot handle a non-processed order. So in my experience and from the pulse of conversation I had with customer service, its clearly evident that snapdeal.com is a fishy organization and does not make sense to have any transactions with. I would humbly request the consumercomplaints.com authority to ensure enough regulation be brought to manage these online retailers to ensure no customer's money is in jeopardy. Regards Vinoth Kumar

My name is Atul Bafna. I ordered a few things from snapdeal.com with my id tanvi.j.[protected]@gmail.com as COD. When the package arrived the courier guy called me up to pickup the order myself from his shop and pay. And if I did not come the same day he would resend it to snapdeal. I had to come home from office In scorching sun just to pickup the order and pay.. And since the order was bulky, i Had a tough time tackling it on my two wheeler. If I am to go to a shop 10 kilometers from my office just to pockup a courier in hot sun, i'd much rather go and buy stuff from local shop and buy at my convenience. What is the point of online shopping ?

I have ordered F&D E200 Sound Bar on snapdeal.com. My order id is [protected]. After two days they send me faulty product. This is speaker soundbar and crackling sound comes on all volume levels. i contacted snapdeal.com customer care and they said they do no have any policy to reurn or replace faulty product. you have to keep faulty product. Beware from this company. Email : [protected]@yahoo.com mobile:- [protected]

I PLACED my order for purchasing ONE TOUCH SELECT (50 TEST STRIPS) online through Snapdeal.com on date:[protected] ; time : 21:43:05, but order was not confirmed and Rs. 765/- Debited from my DEBIT CARD through POS . I didn't get order id to complain against snapdeal customer forum. I want either the order to be confirmed or the same amount to be refunded back in my account. Hoping the best service from snapdeal.A/C no : [protected] PUNJAB NATIONAL BANK

I downloaded snapdeal app and placed an order with the promo code to avail a discount of Rs.100 but on the completion it process i received a mail but there was no deduction and when I contacted customer care they replied that I didn't applied for it.

This is a real life bad customer service example of Snapdeal.com. I have received a faulty product (Frontech Keyboard) from snapdeal in the month of Janurary 2014. I followed up many times on this to get a replacement with Snapdeal. At last on May 9, 2014 they said that we don't have that product in stock and we are initiating a refund. Today is 17th june and no refund till date. I have followed up four times to check the refund status and every time the same story ' We'r now initiating the refund..'. They are making a good use of Copy paste... Below is snapshot of the correspondance I had with sanpdeal team on my refund status: [protected] From: Snapdeal Customer Support <[protected]@snapdeal.com> Date: Fri, May 9, 2014 at 4:21 PM To: Anurag <[protected]@gmail.com> # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. Swati Garg, May 09 16:21: Dear Anurag, With reference to your complaint number 5264494, we would like to inform that we’ve received and verified your NEFT details. We’re now INITIATING the REFUND process. Please note that your amount will reflect in your bank account within next 5-7 working days. We hope we’ve solved your issue to your satisfaction. We again apologize for the inconvenience caused. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ All purchases covered by TrustPay guarantee Click here to learn more: [url=http://www.snapdeal.com/info/TrustPay]TrustPay - 100% Moneyback Guarantee - Snapdeal.com[/url] Now connect with us on the go. Visit snapdeal.com from your mobile. Sent From Snapdeal.com Customer Suport System Message-Id:M639YQ9X_536cb31b6d110_44a3fbae3cb34043498b2_sprut [protected] From: Snapdeal Customer Support <[protected]@snapdeal.com> Date: Sun, May 25, 2014 at 5:24 PM To: Anurag <[protected]@gmail.com> # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. Swati Garg, May 25 17:24: Dear Anurag, With reference to your complaint number 5264494, we would like to inform that for your order we are INITIATING the REFUND process. Since you’ve paid the amount using credit card/debit card/bank account, you’ll receive your amount back to the same account. Please note that your amount will reflect to your bank debit/credit card within next 5-7 working days. We hope we’ve solved your issue to your satisfaction. We again apologise for the inconvenience caused. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ All purchases covered by TrustPay guarantee Click here to learn more: [url=http://www.snapdeal.com/info/TrustPay]TrustPay - 100% Moneyback Guarantee - Snapdeal.com[/url] Visit Snapdeal from your mobile phone now - Web : m.snapdeal.com Install Apps Follow us on In the mean time, check more products at [url=http://www.snapdeal.com]Online Shopping in India: Buy mobiles, laptops, apparel, shoes & much more at Snapdeal.com[/url] Message-Id:M639YQ9X_5381d9ea8ec03_1a473fdf8ecc9e8c1035527_sprut [protected] From: anurag pugalia <[protected]@gmail.com> Date: Tue, Jun 3, 2014 at 1:10 PM To: Snapdeal Customer Support <[protected]@snapdeal.com> Hi, Your last email for the processing of Refund is of 25th May. Now, seven working days are over and still I didn't get the refund in my bank account. Please could you provide me the status at the earliest. Thanks & Regards Anurag Pugalia [protected] From: Snapdeal Customer Support <[protected]@snapdeal.com> Date: Tue, Jun 3, 2014 at 3:49 PM To: Anurag <[protected]@gmail.com> # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. Swati Garg, Jun 03 15:49: Dear Anurag, With reference to your complaint number 5264494, we would like to inform that for your order we are INITIATING the REFUND process. Since you’ve paid the amount using credit card/debit card/bank account, you’ll receive your amount back to the same account. Please note that your amount will reflect to your bank debit/credit card within next 5-7 working days. We hope we’ve solved your issue to your satisfaction. We again apologise for the inconvenience caused. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ All purchases covered by TrustPay guarantee Click here to learn more: [url=http://www.snapdeal.com/info/TrustPay]TrustPay - 100% Moneyback Guarantee - Snapdeal.com[/url] Visit Snapdeal from your mobile phone now - Web : m.snapdeal.com Install Apps Follow us on In the mean time, check more products at [url=http://www.snapdeal.com]Online Shopping in India: Buy mobiles, laptops, apparel, shoes & much more at Snapdeal.com[/url] Message-Id:M639YQ9X_538da12a6dc9e_14043fc2250c9e9c1541537_sprut [protected] From: anurag pugalia <[protected]@gmail.com> Date: Wed, Jun 4, 2014 at 12:22 PM To: Snapdeal Customer Support <[protected]@snapdeal.com> Hi, This is the third time you are writing that 'we are initiating the REFUND process' . I have already spent lot of time and energy on following on this. This is the last time I am waiting for another 5-7 working days. If I do not get my refund in this time period then I have to escalate it and raise it to consumer complaint forum. I am very sure that you don't want to lose the customer confidence. Hoping for the best. Thanks & Regards Anurag Pugalia [protected] [protected] From: Snapdeal Customer Support <[protected]@snapdeal.com> Date: Mon, Jun 16, 2014 at 7:16 PM To: Anurag <[protected]@gmail.com> # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. virendra prasad, Jun 16 19:16: Dear Anurag, With reference to your complaint number 5264494, we would like to inform that for your order we are INITIATING the REFUND process. Since you’ve paid the amount using credit card/debit card/bank account, you’ll receive your amount back to the same account. Please note that your amount will reflect to your bank debit/credit card within next 5-7 working days. We hope we’ve solved your issue to your satisfaction. We again apologise for the inconvenience caused. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ All purchases covered by TrustPay guarantee Click here to learn more: [url=http://www.snapdeal.com/info/TrustPay]TrustPay - 100% Moneyback Guarantee - Snapdeal.com[/url] Regards, Anurag [protected]

I have ordered a box of MUSCLETECH NITROTECH 4LBS(Chocolate flavour Performance Series) on June, 8 2014.Snapdeal oder no is [protected] which was delivered to me on June 12 2014, amount of rs 4500 have been paid as COD. i am a regular user of nitrotech and the market value is between[protected].

Seeing this attractive rate i have ordered this product. However on opening the seal, the product didnot smell the same and had some powder pilferated on the rim. the powder inside has granules of sugar and the protein content doesnot match the same as written on the product. after 2 days of having the product my stomach started paining a lot and i donot have the desired results. i strongly recommend to sue Snapdeal for giving inferior and duplicate products... i have all the necessary documents and evidence...

kindly do the needful
tx
abhar chokshi
[protected]

i bought lenovo laptop from snapdeal at last week...they just include 1 month warranth earlier they wrote on site 1 yr warranty when i called him they told me send me this, this ...i send all documents but they still not giving me any answer ORDER ID [protected] Lenovo Laptop G510 Series[protected] Laptop (4th Gen Intel Core i5 4200M- 500GB HDD- 4GB RAM- 15.6 Inches- Win8) (Black)

I Order Xolo q600s on 6th july . i checked with pincode its serviceable so i order with my address

as they appoved and Dipatch with in 10th july 2014 but dispatch has delay upto 3days expected to dispatch on 13th july 2014 .

on 13th july 2014 snapdeal sent the order has been cancelled by snapdeal because its non serviceable area .

i order with phone at 6999 rs(with promo code for 500 rs )

i think that why they cancel my order .

snapdeal take upto 7-10 days to dispatch or deliever products

even flipkart & Amazon take 2-5 days for deliever


one of the worst service by Snapdeal

i call to snapdeal and ask i want back my order because i used promo code for 500 rs for that product

Snapdeal reply

" you can order new one"


worst worst online experience in snapdeal

on 17th may I ordered a VOLTAS Air Conditioner from snapdeal. On 28th may they brought the shipment but gave only the indoor unit of the AC. they gave us the assurance that the other unit will be given to me soon and so i gave them the full amount of Rs.33310. from that day i call the customer care of snapdeal and they just tell that within 2-3 day the product will reach but till now i hav'nt got my product. it has been 27 days since i placed the order and 17 days since i have complaint about the half shipment.

plz close your snapdeal company 449rs i, ll lose tow or three months you, ll take time but still you, ll not solve one complaint mean what your company is doing when your company is refunding my amount & close your snapdeal project like that only very very bad & very flop company this snapdeal bad snapdeal f... project

I have purchased a fitness product "Treadmill 4 in 1" of Kamachi brand from Snapdeal.com

After installation of the product, got to know that, it doesn't work as expected. Below are the findings:

1. The stepper in the treadmill is too tight to use. Id doesn't work as expected.
2. The digital display is not accurate. It's just useless and of too low quality.
3. The walking sheet is so hard to move that, one can not walk on it more than 2-3 minutes.

On contacting to Snapdeal regarding this issue on its website, the representative replied in an email that "the product is not delivered in damaged condition so they can't take a return of this order".

Order no. : [protected]

ORDER NO. : [protected]

Order Placed On :[protected]:03:59

Order status as on today (10/06/2014): Order tracker says Product is shipped via GATI courier
order was suppose to reach 30/05/2014

Snapdeal is going shameless, I want a responsible person to Respond to this and guarantee speedy delivery.

Next time i will go even bigger.

I have placed an order on snapdeal.com on 23/06/2014 having order id:[protected] the order was sent via Fast Flight courier Consignment Number :O[protected] tracking the product on fast flight site showing Pending- Branch Misroute from 27/06/2014. I contacted to snapdeal as the expected delivery date was over.They told me that they are contacting to the courier and get back to me, but did'nt get any reply form snapdeal.Now yesterday I found that snapdeal is showing the product is delivered on 02/07/2014 but i did not get it yet.I again contact to snapdeal they are saying that the product is delivered..I am totally help less... Name: Suman Chakraborty Contact No: [protected]

There has been an unauthorized use of my debit card details online to make purchases worth over Rs 1 lakh on 30 May 2014. These purchases were made at various online websites including Amazon, Ebay, Flipkart and Snapdeal. I had informed all these online sellers on 30 May 2014 itself regarding the unauthorised transactions done with them and requested them to immediately cancel all these purchases. While other online sellers at least replied back to me on the same day and are taking necessary action, Snapdeal has been sleeping over my complaint so far. Had it taken immediate action to cancel orders made by unauthorised use of my debit card, I would have been able to get some of my hard earned money back. It is disgusting to see that a firm like Snapdeal has no proper mechanism to act swiftly in such cases.for the benefit of consumers

i order pc game Watch Dogs PC on dated 24/07/2013, order no is [protected]. this was pre booking at the amount of Rs 699. after 11 month game is release in may 2014, and snapdeal is not suppliening my item, one day before of game release i got mail from snap deal to supply of item, but next day mail for cancelation of itm. after 11 month how pre booking can canceled. and even no refund with interest also.

I have purchase a Toner Cartridge(CC388A) compatiable for my H.P 1007
laserJet, printer from 'Snapdeal Online Shoping' I have received the
product by Bluedart currier service on 06/06/2014, The order No
is-[protected] and the
Bluedart awb no. is-[protected], When I open The Package I show the
product is totaly broken, and damege,
I contact with Snapdeal customer service, they said that send this
product by currier to Snapdeal office for refund,
but I stay at a Rural area, No currier service in my area found, so I
need to go kolkata for currier this prouduct,

My question are, We are the people take online shoping facility for Save
our Time, and money, but this shoper like Snapdeal, and other not given
value to his customer, Thay are doing only Business, they showing the
product on
internet, We can't justify the prouduct is good condition, there after
we are booking the product, for save the Time valu and money, they are
given our a broken or damege product for high margin profit. the redund
of damege product to the shopper very complex procedure, our money is
totally loss,
So i request to all the people who lived in rural area of city area
don't purchse any product from Snapdeal.com, otherwise you are suffer,
like me,

Ordered an LG Nexus 5 Black 32GB from snapdeal went to delhivery, now no idea where is it, everyone just says sorry for the inconvenience, no info about the product, both snapdeal and delhivery are horrible, i wont order from snapdeal ever again in my life. its june 8 but still on site it says est. delivery date june 4 My order no [protected] Palash Bansal