Snapdeal.com Complaints & Reviews

We received a dress on April 9, 2014. I thought it was an embroidery work...but we came to know that their is no such work on it... so, we decided to cancel the order...so, will you please consider this and i request you to cancel this and return our money

Sir I placed an order on snapdeal on 29th March 2014 for Orthopedic Support product prescribed by my Doctor. Order No. [protected], Item: Tynor OA Knee Support (Neoprene) Left Varus / Right Valgus Size: Large ----- On 30th March 2014, product was delivered, but surprisingly, the delivered order was for RIGHT LEG Delivered Item: Tynor OA Knee Support (Neoprene) Left Valgus / Right Varus Delivered Size: Large ---- Same day, I called them and informed about the wrong delivery, and strictly told them that being a medically adviced product, snapdeal should have maintained due deligience in delivery. They asked for reverse pickup of the wrong product ticket ID 5745763 on 30th March ----- The reverse pickup took 5 days. Done on 5th April --- Re-delivery of correct product was done, and is received today 9th April 2014. Product delivered is again wrong. Item: Tynor OA Knee Support (Neoprene) Left Valgus / Right Varus Size: MEDIUM ------ I strongly recommend to take strict actions against their stupidity and negligience. Patient is suffering, money is stuch, still again and again wrong delivery. They should be banned to sell medical and medical support goods.. Vikram Saboo [protected] [protected]@meriplanning.com

Snapdeal deal delivered dead product ( iBall Tablet). After complaining they took the product back and promised to refund money. Now 40 days are passed and they are still asking me to wait. I made so many calls for refund and the same answer from them (Please wait). They are not even telling for how long to wait. Please suggest what should I do ? My 15000 cash is blocked by Snapdeal. Thanks

Hi, tis is Saravana kumar. I have ordered AT Classic Leather Black Formal shoes and my order id is [protected]. but the product quality was very poor and so i returned it through courier. Then i ordered another sports shoe Tavera Men B-11 Sports Shoe(red colour) and its order id is [protected]. i was so curious to get the product as my match will be on sunday. After 6 days today i got the product and i was shocked to see that it was Blue colour and not the Red colour which i have ordered. I was FRUSTRATED on this and i don know how to react for tis as i have match tomorrow. i am under big MENTAL PRESSURE now. Bull . i was cheated by SNAPDEAL and also my DREAMS regarding the shoe are shutt off. I WANT MY MONEY BACK IN MY BANK ACCOUNT IMMEDITAELY. THERE IS NOWHERE IS MY MISTAKE. ITS COMPLETELY YOUR FAULT AND YOU HAVE TO PAY FOR IT. DONT THINK YOUR CUSTOMERS ARE FOOLS TO LISTEN TO YOUR STUPID REASONS.

I had ordered a Samsung mobile from Snapdeal (Order no - [protected]). But when I received the sealed package from courier on 29th March, mobile was missing from the box present inside the package. I immediately informed to customer care regarding this and they asked me to submit photographs of the same. I submitted everything and they have raised a complain number for this is - 5734994 I dropped them many mail but they don't even have courtesy to reply back. Once I received a call on 1st April from Snapdeal and they told me that they asked what I want money back or mobile. I informed them that I need mobile but no response afterwards looks like they fooled me on 1stApril. Called there customer care many times and wasted my money as well as time. But no body ever told me what is happening. They just know one answere that - we are working. !!! Now have understood Sanpdeal is such a waste website which is indulged only in cheating people. I urge users reading this post not to trust this site and go for some renowned ones like FlipCart.

Snapdeal ORDER ID [protected]

I ordered Campus Sutra Blue Hooded Sweatshirt from Snadeal on 14th March 2014. One of sweatshirt (Item code: [protected]) did not fit properly hence I had to return it. The order was delivered on 20th March and I raised the return request on 22nd March 2014. Till today on 4th April 2014 no one has came to pick up the reverse parcel. Its been almost 13 days. Snapdeal’s execs at the helpline no. [protected] does not know anything and give foolish answers. I have dropped some 6-7 mails at the customer support mail ID and called on the above mentioned phone no. 10 times but no resolution has token place.

Guys do not buy anything from Snapdeal. Its return policy is worst in the world of online commerce. They will keep your money and not resolve the issue for a month at least. I am suffering from last 20 days. This they are doing to me for the second time in a row. So beware of Snapdeal!!!

Regards
Amit Jain

I had purchased three Lenovo Laptop Bags in Dec 2013. I received duplicate bags, so i returned three bags in single box. I have received refund of two bags but not of third one till today. Whenever i call snapdeal helpline no. they say "status is not updated". One of your executive Ms. Reenu confirmed receipt of bag and said your refund is initiated but in vein.

I purchased Protoner Weight Lifting Home Gym 100 Kg + 3 Rods (1 Curl)+ Gloves+ W. Band (Order No. : [protected]) from Snapdeal.com on[protected] Rs 3991. When I received the product, I found that it is of bad quality and sent email to snapdeal to refund me under their 7 day easy return trust policy. Case number request #4724897 opened for the same. They arranged pickup. But no one came. Again They arranged pickup and finally they picked up the product on Feb 6 2014. They received it on Feb 11 as per Tracking of Gati. Dock number of Gati[protected]. I called them immediately and they said I will receive refund in 7 days. But after that I have not received any refund till now (4/3/14) and I am tired of calling them every time. They don't call or reply to my email. They just say that I will get refund immediately. This is too much of mental harassment. I want my money back with interest amount and also fine of 1 lakh for so much delay in refund and mental harassment.

Hi, I have placed order for micromax A114 but received damaged product so I requested to replace/refund for it but there has not been any update from your side. Please find below sequence of events - 1. I placed order [protected] on 23rd Feb for micromax A114. 2. It was shipped on 04th Mar. However its mic was not working so I called customer care[protected] on 6th mar asking for replacement/refund. 3. It was picked up by delhivery courier services on 11th mar. (AWB Num[protected]. 4. As per delhivery site it was delivered to sanpdeal on 19th mar, I also called/emailed them to confirm the same. 5. I contacted sanpdeal customer care multiple times atleast 8-10 times till now and every time I have been told that the courier has not been reached yet, we will inform you once its received, not sure how its possible because as per delhivery they have delivered the package. 6. I also asked for some regular updates through mail/sms, call back and I have been told that I will receive the call in next 4 hrs but there is no update. Its already more that 1 month, my request/complaint is going nowhere. So, I request you to refund my money ASAP. Thanks Sadar

I have ordered a combo of 2 Pittsburgh Polo Club watches & a sunglass on www.snapdeal.com with order no.[protected]. Both of the watches come with 1 year's manufacturing warranty & the sunglass comes with 6 months' manufacturing warranty. But they didn't send any of the 3 warranty cards. Moreover there is no MRP or manufacturing date & information on the packets of the 3 products. Last but not the least, no brand name or logo is engraved on the sunglass or on the back of the watches or on the lock of the watches or on the back of the belts of the watches as it should be on the original branded products.

I have received my ordered item(order no-[protected]) but I have ordered lunch box with bag which price is 310/- but I have received only lunch box without bag which price is 250/- that is written in box.Invoice number 8E294A/13-14/62. I want the exact product which I ordered.But there is so many formalities and I have no time to full-fill all formalities .so now I want the balance 60/- cash back to me as soon as possible.Please look in to this matter with high priority . If extra any information required so feel free to contact with me. contact no-[protected].[protected]@gmail.com. I will help you.I want a justice

I ordered a Canon EOS 1100D with kit (EF-S 18-55mm ISII) (Metallic Grey) with order ID-[protected] and placed on 29th march 2014 at 23:02 p.M. . The company sent me the confirmation message on 30th march 2014 at 12:07 p.m. . I confirmed the order immediately when i saw the message the way specified in the message. But when I was not able to see the order dispatch details online, snapdeal.com representatives told that the order was cancelled due to their technical problems and the next day the price was increased by Rs. 1000/-. This was done to trouble and force me to buy the product at high price by cancelling my product by themselves. I want to file a complaint against snapdeal.com for this inconvenience caused by the company. Please look into the matter as soon as possible.

Hello, I have purchased below item from Snapdeal.com Order No : [protected] Date of Order : 08 Dec, 2013 Order Item : Whirlpool Agitronic 653H 6.5 Kg Top Loading Fully Auto Wine Chrome Washing Machine Order Amount : Rs. 19855 but instead of above product Snapdeal delivered below product Delivered Item : Whirlpool White Magic 1-2-3 nxt 653h. After that we have logged complaint with complaint no. 4477493. and we have returned on 17th January 2014, through Bluedart Corier with Token No. : 40437 after that we have called so many times for refund around 25 calls and provided all details to snapdeal which is attached here. Please look into this matter. Regards Harsh Shukla [protected]

Hi, My order number is [protected], I had purchased a Crompton Greaves 10L Solarium SWH810 Geyser from snap deal on 27-Feb-2014, i got the product delivered on my place on 4-Mar-2014, the product was badly damaged, so i asked for refund, product was picked from place on 6-Apr-2014 and snapdeal receive the product on 8-Apr-2014. Today is 26-Apr-2014 and till date my refund process is not initiated, and really i dont know why. Every time I call snap deal cust care at [protected] they say that it's forwarded on HIGH PRIORITY basis. The product is worth of rs 5100 rs approx. I have never seen a cheater's like snapdeal in recent past. Do shut your business and dont fool around people like this. Please suggest how I shall get my money back from the fraud company snapdeal. Thanks Oindrila

i received a stone piece inside the box .please tell what should i do.iam in great trouble.no product inside sealed box .my contact no is[protected]. order id is [protected]i already paid rs 7903 rupes to courier boy of firstflight.my address isC/o:Prabir thakur. Vill:babonpur, santinagar(near nabankur club), palta.P .O :Bengal enamel thana:titagarh dist:north 24 parganas WestBengal pin :743122, Amtalabazar, nabankur club.North 24 parganas - 743122West Bengal.i ordered at 22/03.2014 and received stone piece at 25/03 2014

Order number [protected] Complaint Number: 5456173 Product : Apple Ipad Air 16GB (Space Grey) Purchase Value: INR 32, 700.00 Problem Detected in Product : Faulty Sensors and Screen Blackouts This is a clear cut example of Poor management and fraud on behalf of Snapdeal. This company has a Policy of 100% refund if product is Faulty (Electronics) which has been proven by the Engineering team of Apple Inc (Manufacturer issued a DOA (Damage on Arrival ) report) Snapdeal executives agreed that the product needs to be collected and can be picked up from my address, but no one has called me since 10 days. The policy of Trust pay clearly states that the product should be picked up from client location within 3 working days. We have recorded telephone conversations with Snap deal customer care who have agreed to send a reverse pickup but now they have started telling us that the request for the same has been escalated to the senior authority. We have called up the Snapdeal customer care for over 10 times in the last 10 days. Kindly check how these guys are making a fool out of customers. We have wasted 10+ days and our product cannot be used. I have suffered a huge loss in my business and would like Snapdeal to compensate not just the Ipad money but also compensate me for the loss incurred due to lack of this gadget with me in previous meetings for my business. We are going to hire a lawyer for the same and snapping a Legal case against fraud done with us if we are not compensated within the next 4 days.

Dear Sir, i am uttam from munger, bihar i have order placed On :[protected]:46 pm, shown Est. Shipping Date: Mar 17, 2014. My order no.-[protected] and suborder no.- [protected] But still my order is not dispatched after 14 days till today.

Dear Sir(s),

I ordered an IFB convection oven on 23rd February, 2014 and instructed to deliver that to my Kolkata address (68 Jessore Road, Block 13, Flat 5D Diamond City North, Kolkata 700055). The estimated delivery date was 4th of March, however I did not receive till date. I was tracking the consignment from 3rd March and was observing that it was dispatched to some Dibin Philip on 24th March and reached Chennai outbound on 28th March. When I complained about it on 5th of March to Snapdeal helpdesk, I was told that there is an error in the shipment, concerned department has been notified and I'll get to know
the status after 48 hours. On 6th March morning one guy from Snapdeal told me that the oven would reach me on 10th of March and guaranteed on the changed delivery date. On 8th I observed that the after being stagnant in Chennai outbound for 8 days it went to Chennai West. There was no change in the tracking status since. On 8th March I raised a complain asking for a refund at Snapdeal customer service (no. 5411635). On 9th March morning, someone name Mr. Babban from Chennai Gati office called me and took my Kolkata address. On the same
day another person from Snapdeal told me that the microwave shall reach me on 10th March. However it did not. When I followed up for refund, Snapdeal told me that I have to refuse the delivery for the refund. Gati told me that only the consignor Snapdeal a.k.a Jasper Infotech Pvt. Ltd can rebook it to a new address. So the situation is, Snapdeal has gulped down Rs. 11, 668 on 23rd February 2014 night and feeling happy about it. They are neither changing the shipping address to be returned to them nor rebooking the consignment to my valid shipping address. Gati customer service is saying they can't change the address regardless how many evidence of the purchase I
produce, until and unless Snapdeal dies Snapdeal is telling blatant lies about delivery every time I'm calling them, and I see no true attempt for their end to rectify the issue. I'm sorry to say that I have never seen such an unprofessional retailer. They could have easily rebooked it on 5th March itself when I first reported the issue, or
Immediately dispatch a replacement or proactively refunded the money.

Now Gati site is showing that they have delivered the product Chennai address, likewise it is reflecting on Snapdeal site as if this has been delivered to me, but actually it is not. I have been following up with their unprofessional help desk people since last two weeks to know the status of the refund but NOT getting any visibility of the concrete date of processing the refund. They have generated another complaint number 5557602 and saying this is the final complaint number for the refund however delaying it stating stupid reasons and talking about a "concerned" department to which they are escalating the matter whenever I call the customer help desk.

Please take appropriate action against this site.

Dear Sir, I have Order Placed On :[protected]:45:49, shown Est. Shipping Date: Mar 20, 2014. But still they have informed after called to their customer care that Order is not Dispatched yet. This is worst service as I relized. Kindly treat this matter as most urgent & important. Thanks & Regards, Bijaya Kumar Mohanty +91-[protected] (whatsapp) +[protected]/[protected]

To forum, Subject: Snapdeal is delaying my refund I had ordered a Philips HL1632 Juicer Mixer Grinder on 27 Feb, 2014, but I received faulty product. So I had returned that product on 1 March, 2014.and after that I have mailed lots of message to Snapdeal for my refund and reply came " walking on that or said initiating the refund." After that on 10 March, 2014 I received two mails from Kotak bank saying "This email is to notify you that the following transaction has been initiated by our client - JASPER INFOTECH PVT LTD for credit to your following account" but till now I didn't received my refund. I want my refund Rs. 3, 825. My Complaint Number: 5283960 and Order ID:[protected]. From Sanjay.