Snapdeal.com Complaints & Reviews

I have ordered online at snapdeal.com, they have accepted my order and i paid for it online. After few days they messaged me that they don't have product which i ordered and they are not able to deliver it to me. And now till that day i don't get product or refund. Date of order is 6 February 2014. I have contacted their customer care their help line numbers and also provided my bank statements which shows that they did not refunded to me. Please take strict actions against them and help me to get back my refund. This type of fraud shopping websites will cheat many customers in future and there might be many customers who are suffering like me and being part of their fraud.

To Froum, Subject: Snapdeal is delaying my refund. I had ordered a Philips HL1632 Juicer Mixer Grinder at 27 Feb, 2014, but I recived faulty product. So I had returned that product at 1 March, 2014.and after that I have mailed lots of message to Snapdeal for my refund and they told they are walking on that or said that they are initiating the refund. After that at 10 March, 2014 I recived two mails from kotak bank saying "This email is to notify you that the following transaction has been initiated by our client - JASPER INFOTECH PVT LTD for credit to your following account" but till now I didn't recived my refund. I want my refund Rs. 3, 825. My Complaint Number: 5283960 and Order ID:[protected]. From Sanjay.

Order No. : [protected], Order Placed On :[protected]. I have never received this order neither got a refund, every time I call I get some lame excuses that my refund is processed and will get a confirmation mail in 24 hrs, but its been a month I have never got a mail nor any update.

I have bought Datawind Tab 7CZ on 8th march and received faulty product on 13th March send for replacement on 27 March and told to me that I am getting a replacement. Today ie on 13th April I received a same Tab with Screen Damaged. Is this a kind of Product & after sales service provided by Snapdeal?????. No Superviosor want to attend the call ewvery time I am getting answer that Superviosr is Busy and we will arrange call back. Out of 10 time I received only twice a call from snapdeal. My registered mobile number is [protected] Old complaint number is 5167995 New Complaint Number is 5520871 When I will be getting Refund back. Snapdeal is very very bad after sales service and giving harassment to the Customer like me for unnecessary stretching issue for past one month. They are just showing that we are resolving in 48 hrs but never within 48 hrs.

ALL THE FILES REFERENCED IN THE COMPLAINT ARE AT THIS LOCATION (https://drive.google.com/folderview?id=0B5DrWofSn4kSM1NOY19fQ0dzbDQ&usp...⇄ As you know from the order ID ([protected]) that it is about a Lenovo laptop that I bought from your website. The issues that I have with the products are: 1. As per Lenovo, you people are not "Authorized" to sell Lenovo products. If one buys from your site, the warrantee is forfeited by Lenovo. So how the product is even being displayed on the website let alone selling it? - (snapdealunauthorizedseller.jpg) 2. Even if for a second I close my eyes to the fact that I have been sold a product by an un authorized seller, it gives me immense pain to see that the product description also was "wrong and misleading". The processor in the laptop is "E1-2100 APU with Radeon™ HD 8210" with "clock speed" of 1 Ghz (AMDProcessorDescription.jpg). What snapdeal product description says is that the laptop has "AMD APU Dual Core-E1-2100" with 1.4 Ghz processor. (SnapdealGivesWrongClockSpeed.jpg) This means that I was fooled in to buy a 1.4 Ghz processor and was sold 1 Ghz processor. This is fraud! The product apart from not meeting your claims has .4 Ghz of lesser clock speed!! I don't expect you to understand what it means so here is some information (whatclockspeedis.jpg). This missing .4 Ghz means around 1/3rd of the processing speed loss for me! It is same as selling a car as a 6-seater and the customer finding out that it is just a 4-seater!! This may have went very well with some novice computer user but not with me. I work with IBM (same company who used to manufacture these laptops before selling them to Lenovo!). 3. These were all tangible issues. The best part is that I gave this as a gift to a friend of mine and he himself has given me all this information and has very politely returned the laptop to me so that I can take the matter further with you. Can you even imagine what kind of situation is that!!! What kind of emotional loss and personal embarrassment is this!!! I will make sure to take this matter to which ever level it takes to resolve this issue. 4. Late DelHivery! - This product had reached Pimpri which is less than 20 Kms from the delivery address at 7:41 Monday, 12 March. Then it took 2 days to reach me! The height is that it even then was not DELIVERED! I had to go the Delhivery hub to get it. Please see that it was out for delivery 4:45 PM and was delivered at 4:48 PM, because I had to collect it personally. (LateDelhivery.jpg) 5. At the end, I even called your support last evening, offering to have this laptop exchanged and even paying the difference of amount to get another one. And guess what was I told? "Sir, we don't exchange electronic items.". One line reply. Now that is not even an option! I don't want this product to be exchanged at all. Let's see what all options I have. I always had so high regard for your organization. You people always managed to deliver the high quality goods at competitive prices and that too on time. However, you have with this one instance ruined everything! More than this being a standalone mistake this is an outrageous attempt to mislead and agonize the customers.

Dear Waste Sanpdeal, Please dont play with the customers. This is for the complaint number 4866891. I am trying to get refund from last one month and your people are simply postponing. What a worst service you are providing ? How many days we need to wait for the refund. If you are not interested to refund money, just simply say we cannot. Why simply wasting time.

I would like to adress that After the return defected goods, untill the refund amount was not credited back to the account, despite number of phone calls on the [protected].
I would like to alert those who are going to deal with these fraud people.
Their cash on delivery is also .

Order number:- [protected] Product name:- Casio Edifice Chronograph EF-550D-1AVDF (ED390) Men's Watch In continuity with my previous complain, I haven't got any update on this yet. Nobody from snapdeal is even responding back with the status that WHY IS IT TAKING SO LONG to get the replacement Every time I have to spare time from my work and call up them, and they always keep saying "we are working on it". I don't understand what way they are working that it is taking 1 and half month to resolve just one complain?????? This is really frustrating.

Dear Sir,
I've placed an order with an order id:[protected] on Feb, 2014, (Morphy Richards 52Ltr 52 R-CSS OTG Mirror Finish) by paying the amount online for snapdeal website.
The order was cancelled by itself without any intimation or verbal confirmation from my end.
But for the first product i did not receive my cashback and none of the team responding till date.
As the payment made by me is through credit card, and i have not received the refund intime, i've converted the same through EMI and paying the interest.
Kindy look into the matter and do the needful.
I did not receive the product and the cashback till date.

Thanking You,
Naren Reddy.

I have ordered a Dezine watch with order no.[protected] on snapdeal.com. I got an sms from snapdeal that I would get the product delivered by Delhivery curier service on or before 8th march. But I have not received the product till now. Most annoyingly on snapdeal android app the status of the product is 'Complete'! But on Delhivery's order tracking page status is written as 'seize at sales tax'! So I send email to snapdeal support team. But they have not responded. Please take necessary steps against them and ask them to send me the product early. Customers should not be harassed in this way.

I've
purchased Panasonic P11 via order number [protected] and received on
5-Mar-2014 associated with the complaint is 5371429 which was lodged
with in 3 hours of delivery of the product on 5-Mar-2014 and also
there was another case 5371541 opened against the same order for a
followup email conversation, rather than addressing the issue in same
complaint number 5371429. 1. The Phone had issue where it is getting
heated up to 42 degree when Wifi/Data internet is on. Which means the
the product is faulty and defective and heating condition is harmful
for the human skin and may cause allergies and other medical
complications. 2. Found that several scratches on screen guard and
one side of the seal of the pack was broken/tampered which is clear
indication that the seller has sent the used product. Which means
that the product is used or Physical Damaged


I
have had an email conversation as well as call in progress related to
the complaint. I was given to understand the complaint would be
attended to within 48 hours, where as I have not received any updates
past the promised deadline. Furthermore, my calls have not been well
received and/or provided with any relevant information. After several
followup via email and calls I got a call back from the support team
after 60 hours, initially they were in total denial mode and giving
various excuse such as I need get certficate about this from Pansonic
etc. Later, they have boiled down to requesting me to send photo of
the scrathes/damages. Two hours after I send the photo they have
sent a offer me of giving SD cash 500 as damage for the above instead
of refund.


Thank
you Sanp Deal for your great deal. I do not understand what this
response means. I have been in total irritation because of the
purchase that I have made from Snapdeal. I have spent atleast 5 hours
in follow up 9via email and calls). It has been more than a week I
bought the product and I am unable to use the product till now.
Firstly the product received is used one and it has defect too. How
do you expect me to use the product or settle with SD cash 500? As
per your statements in your web site, you have stated Exchange/Refund
as per your request if there is Physical Damage or Faulty or
defective. Both are the case with me. And you say that you have 100%
Quality, 100% support and 100% Customer satisfaction. In case of me
this has been a no in Quality and support; and 100% customer
dissatisfaction. I do not understand how you can give SD cash of 500
in place of purchase of a Rs10800 faulty product that has been
received. This is totally insane. I would like to tell you this
again I accept nothing less than a refund as I cannot compromise with
such faulty and used product. My wife is going to office without
phone for a week now. From our side it is fair enough to ask you for
the reverse pick up of the product and refund and not for any
compensation for the loss of money and time in follow ups and stress
went through for a week.


I
HOPE YOU GET THE POINT THAT THIS HAS A GREAT IMPACT ON THE IMAGE OF
SNAPDEAL.


Waiting
for justice
Suneel
Shankar
Phone:
+91-[protected] / Email: [protected]@yahoo.ie

I had purchased a BTR Black Henley T Shirt online through Snapdeal.com on dated[protected] but purchase was not successful and same was confirmed by snapdeal (pl see below massage from snapdeal) but Rs. 319/- debited in my credit card and with repeated reminder/mail neither refunded nor reply by snapdeal. I didn't get order id to complain against snapdeal customer forum. I want that order to be placed in right time. Hoping the best service from snapdeal. 82731316IGR7929504 TRANSFER TO [protected] STATE BANK OF INDIA

I have recorded call what I have made with Sanpdeal customer care number.

On Fri, Mar 7, 2014 at 10:40 AM, Rahul Khatavkar <rahul.[protected]@gmail.com> wrote:
Reminder 3
Also the 1st product shipped microsd card wasn't delivered as per commitment of 6th march.
Need a confirm answer for this. This is the proof that snapdeal is not capable to give service for what they committed.

On Mar 6, 2014 8:54 PM, "Rahul Khatavkar" <rahul.[protected]@gmail.com> wrote:

Awaiting your response. Reminder 2

On Thu, Mar 6, 2014 at 4:40 PM, Rahul Khatavkar <rahul.[protected]@gmail.com> wrote:
Awaiting your response. Reminder 1


On Thu, Mar 6, 2014 at 3:23 PM, Rahul Khatavkar <rahul.[protected]@gmail.com> wrote:

I have asked yesterday and today as well that cancel this order and refund my money with immediate effect. I want my money ASAP.

Please confirm at exact what time I'll get my money back? I can't wait till 2-3 days. If you want me to wait that much long I need my with interest. If that is not possible then I have to take legal actions. I have all the conversations done with you people where you agreed that there is delay from your side and no proper management.


Also why this new ticket is generated as I have older ticket pending with you? Request #5342673

This Shreyas here, one of the snapdeal's customer, Last month in February, I ordered Casio Edifice Chronograph EF-550D-1AVDF (ED390) Men's Watch which i had to return because of its bad quality. I returned it on 5th of Feb 2014 and claimed for replacement.The complain number i got for the same is 4985773Order number: [protected]it has already been more than 1 month's time i have not received the replacement. Every time i call up the customer care they say within 48 hours you will get resolution. No one is even properly responding, it feels like everyone is sitting out there to fool customers, is it so ?????? They say the product is not available with seller, but the website says, it is available with all the sellers !!!Even today if check snapdeal's website, it is available with 7 sellers on snapdeal website !!! So Isn't it a try of fooling customers???????? how is this possible???????? and even if it is not available with one seller, then why not approaching other sellers?????????Why am i not getting the replacement????? can somebody give me some genuine reason for this?????? why should customers suffer because of Snapdeal's mistake?????? I am continuously calling up back and forth customer care people back and forth but there is no progress happening on my complain. So now I am really tired and frustrated of all this.I want to understand, how can it take more than 1 month's time to resolve 1 complain????? is it really that difficult????? isn't it a BIG question on the efficiency and dedication of snapdeal's staff?????????may i know the reason for that specially when they say that it will take maximum 48 hours of time to get the solution. and still i keep listening that they are working on it ?????!!! Lets even forget about the resolution but no one has even turned up with the updates on it as well, till date. No phone calls no communication for the delay has been done by snapdealSo I really want to understand the reason for this.Why do i have to call up Every time the customer care to know what happened to my complain? why has it not been taken care by anyone??? i have to pay to the bank for the item which i could not even use for a single time, how fair is this??????????? Is this the way to treat customer who makes purchase of worth Rs.13, 000 from snapdeal ????? if it is so, then i agree i made a mistake choosing snapdeal for my needs I must say, its really pathetic and disappointing.

I brought a product wd hard disk order no [protected] 10 of feb 2014 after receiving the product was defective then i immediately i have been contact customer care then they have pick the product by properly checking but now the are commenting the product has been damaged. I have been done a big mistake that I have order online with trust of snapdeal site

I ordered one Whirlpool new IC 275 Premium 4s 262 ltr refrigerator online on 20th Feb, 2014 on snapdeal.com. I received the product on 28th Feb, 2014. On opening the packing, I found that product was having three damages.. 1) Dent on the front upper door. 2) big dent and body color damage on right side of body of fridge &amp; 3) scratches on the left side of body of fridge. I immediately called up snapdeal customer care on +91 [protected] and was asked to send the product pics showing damages on [protected]@snapdeal.com. I immediately did the needful. Then Snapdeal offered me a compensation of 500 SD cash. On enquiry I was told that this compensation was optional and only if I accept it otherwise they will replace the product / refund the amount as per my wish. I declined the compensation and asked them to replace the product. Then there was no response from Snapdeal either on mail or on telephone. On calling back them they asked for outer packing pics and assured me that damaged product will be picked up for replacement. Then again there was no response even after sending the outer packing pics as required by them. On calling back, I was told that I have again been offered a SD cash compensation of INR 600 which was again acceptable to me. Then again snapdeal executive assured me of reverse packing and replacement of product. Since then I am calling them every day, they always tell me wait for 24 hours. After every 24 hours I am calling and getting the same assurance. But nothing is happening as far as replacement of the product is concerned.

I ordered a graphics card from snapdeal, i received the product it was a used product as the seal of broken already and packet in which the graphics card was present was also opened from before. The graphics card also was a defective product. I emailed them within 1-2 hours i got the product and found it faulty. I called them also. The guy said it will be sorted out. But they didnt even send me email about it and respond to my queries. The product was worth Rs 5641. Knowingly they are sending used and defective products now when its time to replace/refund no answer to my emails. Order ID - [protected]

I have Complaint against warranty of my laptop and open condition of laptop.. on 20feb.. and complaint no:5186610 .. I am not getting appropriate reply from every time i call them .they will reply "we will arrange your call back within 24 hours" yesterday i have called i have called they replied we will call back within 4 hours..but i haven't get any thing till now.. I have Ordered it on 5th feb 2014, although lenovo support say warrenty has started from 15 nov 2013..

Dear Sir, I bought a product- Phillips food processor from online shopping site SNAPDEAL on 8th Jan 2014 (invoice date) which I got product to me on 13 Jan 2014. 1 jar of Food processor was faulty so as per return policy in 7 days, I made call for return on 17 Jan and they picked up Product on 20th Jan 2014 from my home at Pune Via Dehlivery currier service.Product was supposed to reach them in 5 days but after 10 to 15 days they were telling product is not received to them and were not taking responsibility. After a long and frustrating tracking of Curriers services and snapdeal as my own I found Dehlivery curriers has damaged product so they have issue in between Snapdeal & Dehlivery.After a long following Snapdeal for money refund they send me a email on 14th Feb 2014 that Refund process is started and money will send to my given account in 5 to 7 Days.I after waiting few days on 18th Feb I got same email to wait 5 to 7 Days Again on 27th Feb 2014 I got same email. So I don’t believe issue will resolve and they will keep sending such email. Now I don’t believe snapdeal that they will return my money. I mailed them to return my money ASAP otherwise I will file case on Snapdeal, But still no response. Please help me to get my money back. I have all reciepts copied and emails with me as evidence. [protected][protected] Summary- Seller site - Snapdeal.com Product- Phillips food processor HL1659 Pice - 7466 rupees Product Invoice Date- 8 Jan 2014 Product recieve - 13 Jan 2014 Product faulty complaint registed to snapdeal - 17 Jan 2014 Product Picked by - Delhivery curriers Date of return currier - 20th Jan 2014 Money refund prodess start email - 14 Feb 2014 Again same email for refund start - 18 Feb 2014 Again same email for refund start - 27 Feb 2014 still they dont commit this is final date for money return. Regards AMOL SHELKE Mobile: +91-[protected]

Hello, please note i purchased a micromax a110q handset (black) from snap deal on 8th feb '14 & i got the delivery on 11th. My order no is [protected]. The handset got some display issue as a big spot appeared in the middle of the screen gradually increased. i informed them about the matter & Snapdeal arrange for reverse pickup of my Faulty handset on 18th feb'14.the same reached them by 25th but till now they unable to provide any solution. after calling call centre so many times they only assure me that very soon i will get my product but it takes long time. request you to please help in this matter.i am worried about my money that i brought for Rs 9270/-. Ticket ID Order No. 5098863 [protected] Regards, Arul Dass Manuel [protected]