Snapdeal.com Complaints & Reviews

1.I have ordered a product named as WONDERCHEF BULLET MIXER from SNAPDEAL.COM
order ID: [protected] | Order Placed on :[protected]:23:57 the total amount was paid by HDFC CREDID CARD at the time of order
2.I received the product from SNAPDEAL.COM on[protected] via courier co. GATI AIR. But after opening the pack I saw the product is damaged. Immediately I call the helpline of SNAPDEAL and I was asked to take a picture of the damaged product and send them by email, which I did.Then I was asked to repack the product for reverse pick up.
3.On[protected] the product was picked up by courier co. DELHIVERY from my residence which was repacked by exactly the way they instructed4.On[protected] I have received a replacement product from SNAPDEAL by the courier co. LOGISTICS PVT. LTD. But after opening the pack I found that the SAME DAMAGED PRODUCT they have returned .I tried to call them but they were playing a recorded voice to track my order and when I opted for the option to talk to their representative I was asked to wait at no. 38 which was gradually decreasing I waited for another 10 minutes till it came to no. 5 then the call ended. Then I sent them email on[protected] with the photograph of the damaged product, they replied on[protected] by email asking me to return the product again for replacement.
Now I dont want any replacement, they should return my money and take back their product.

Dear Sir, I have purchased the Sony Cybershot DSC- H300 from your snapdeal website. And my order ID is [protected], purchased in the last month and the product is defective and informed and returned picked up on 26.05.2014, Courier person delivered to you on 01.06.2014. Till to-date, I didn't got any confirmation mail, message or call from your end and I am regularly contacting customer care in this regard, and everytime they will saying that they require 48hrs for investigation. on 03.06.2014, I have also discussed the customer care supervisor and she mentioned that the product have been received on 01.06.2014, and she also mentioned that, the information will be updated within 24hrs. But, I didn't have any information even rightnow. Yesterday, I called the customer care executive, and she told me that the product will be dispatched today or status will be updated, but no communication from your end. Today, I called the customer care and asked for supervisor, and they told that the supervisor is busy and I informed that I will be waiting, but they disconnected the call and again I called up customer care executive then connected to supervisor, and she told that the product is still in the verification department and still required 48hrs for the status update. Is this feedback from your end be acceptable as if you are a customer? and your interest is only on the new sales? did you not be considered after sales service? or else this type of people you recruit? postal department is going delivery the product within 4 days but your courier person is going to deliver the product after 6 days and new product status is updated on regularly, but you are not updating the status of replacement product or refund. I want the feedback from you at the earliest possible. -- Heartfelt Thanks, Sridhar .K

I have been promised to deliver my ordered product by 7th June whereas as per Courier company updated me to deliver the same product by 10th June.. How Snapdeal can promises to deliver before the date that Courier Company comments My Product lied 3 days in Hyderabad in GATI Goodown even after escalated this mis-communication date of SNAPDEAL and GATI has been escalated to Customer support many times to avoid the delay but they are not eager to escalate this matter to next level or resolve this. They have authentic training to stick with their words... Which causes delay in Product delivery.. my order ([protected])

Recently i have purchased a micro sd card which was currept and damaged. I then requested for refund and after so long they had transferred the money to my account as sd cash! I used it for my next shopping and placed the order but it's been 10days since i placed the order and the delivery date has gone. They are not replying to my complaints and simply fooling the customers. I have been cheated, since i have already paid them through my sd cash.. Kindly take a strict action against the same.

dear sir /ma'am please cancel my order my order number is [protected] because i choose wrong product without warranty ...i want reorder new product after cancel my this product my order code is [protected] please cancel and email me on my email id [protected]@yahoo.com thanks & regards

I have purchased V guard Crystal Plus from Snapdeal and it was supplied by Aggarwal Electric Store, Rohini, Delhi invoice number R-2184. When i received the shipment the cabinet of the ups was broken and also the warranty seal of the product was tempered with. It seems that the product has been opened and a tempered product has been sent to me.It also makes the 3 years warranty void. I have already informed snapdeal on 4ht June within minutes of getting the shipment and have also submitted all the pictures and details as requested and still waiting for the response . I have requested for full refund of the amount paid to Snapdeal. It seems like product are not checked by snapdeal before dispatching it to the customers. Very bad experience...

Hi, I am Shivam. I recently placed order after seeking the offer of
91% on (Sony CyberShot DSC-WX350 18.2MP Point & Shoot Digital Camera (Black)camera ) on Snapdeal but after confirmed the order... They suddenly
refused to give me product as my order placed and started make so excuses... I have solid evidence that they placed my order and confirmed my order as shown in the picture... now they should keep their words and deliver my products because snapdeal is trusted company... Otherwise it will be bad news for customers that snapdeal gives fake offers and play with customer's emotions...

I am writing to state my complaint over the poor services of your esteemed company, snapdeal.com.. i had ordered a foot n style ankle length brown boots on 4/5/2014 n it got delivered on 7/4/2014 n i was very disappointed with the product received. i receive a defected pair of shoes which cannot be worn n when complained ive been ignored since then.ive been calling the customer care service which u say provide service to the customers but i havent received any, every 3 days. they say the reverse pick up wud me made but no one has reported since then. ive been ignored every time n this is very annoying n disappointing.in future i would never shop form ur website n instead consider others.thanks for your concern.if you consider this please take further actions.

Hi, I bought Whey Gold Standard ON 10 lbs protein supplement and it turned out to be completely fake . Its shameful to see such known online sites also sell such unauthorised products which can affect customer's health seriously . There have been cases people of have lost their lives taking such fake supplements and snapdeal encourages selling them .
I would take up this act of shame by snapdeal on all social networking sites and would request all to not sit back but to come forward and take such issues legally and make sure such malpractises are stopped before it takes someone's life .

I ordered a phone 3-4 weeks back and it was suppose to get delivered in 7 days which dint get delivered. They said they are incapable of delivering it and thus my money will be refunded within 7 days. Its been 2 weeks now nd no money has been refunded.

ORDER NO. : [protected] Order Placed On :[protected]:32:43 i placed an order for Samsung Galaxy Tab 2 311 (P3110) White in www.snapdeal.com and for a long time the order was not delivered. After sometime they cancelled my purchase and still date they've not taken any steps to refund the money i paid (its Rs.9375). When i asked them for the refund through mail, there was no proper response. please take action on this issue and im Not that Rich to spare Rs.9375 on No use. contact details: Jaideep Email: [protected]@gmail.com Mobile: [protected]

The website is www.snapdeal.com for the company Snapdeal. I have been chasing these people from last 20 days via mails and calls both. All these people only making fool me but no-one is ready to refund my money. I am totally fed-up with this Company. Please take a strict action on this company. Order id - [protected]

My wife R. Khokilaa ordered Samsung split AC Model number AR18HV5NBWK through order number [protected] in www.snapdeal.com. The Vendor Samantar Sales and Services Pvt.Ltd. in the motive to cheat, sent inferior samsung inverter air conditioner model number AR18HV5NFWK which was also defective. In the bill sent by snapdeal.com, it is clearly mentioned AR18HV5NBWK as model number but in Inverter air conditioner, the model number was AR18HV5NFWK. I unknowingly received the product on 2nd may 2014 paying full cash on delivery. and installed it on 3rd may. Only after the installation, I came to know the the model that was received was not the item ordered. We intimated [protected]@snapdeal.com on may 5th that wrong product was delivered. No action from their side to rectify the issue. We also requested a proper bill for the same which was sent by e mail. The air conditioner later started giving loud hissing noise in the out door unit and the cooling also stopped. The vendor also failed to send a copy of his authorized samsung dealer certificate which in samsung website itself clearly states that any product that was not purchased from non samsung dealer will not carry any warranty. Even after repeated attempts to send mail to www.snapdeal.com and the vendor did not yield any results. I sent a mail to Snapdeal CEO kunal.[protected]@snapdeal.com rohit.[protected]@snapdeal.com in the hope that the faulty and wrong delivery product will be taken back and my wife's money will be refunded. But till now they are playing blame game on samsung for not providing service. I kindly request you to take necessary action against snapdeal to refund my hard earned money and take back the wrong, faulty product sent to me

I had recently purchased a micro sd card worth Rs 520 which was damaged. I made a complaint for refunding or replacement. They already have collected the product. But they have not transfered the money to my sd cash for further usage. They are nnot responding to any complaint. There is no sd cash appearing. My request number is 6837765

I have ordered Ray-Ban RB[protected]F Aviator Sunglasses vide order no.[protected], the product size is smaller than i required. Upon requesting to exchange the product for a higher size the customer service representative simply denying to exchange the product or refunding the amount.

dear sir i have booked one order in snapdeal 16/042014 my order id nu is [protected] but they, r given me wrong delivery & get return back also that item but still they, r not give me a order & not given refund also & i, ll send the 20 or 30 mail.s also but this snapdeal persons is not giving repaly also so plz tell me what.s the soluotion for me

I believe its high time companies like Snapdeal just shut down. I faced this in the past but made a mistake of again placing an order hoping that things will be better when they have peers coming up with fastest delivery timings. I ordered a Micromax Bolt A068 on 8th May 2014 (Order No. [protected]) for Rs. 6047/- as a birthday gift for my father, but when enquired after a week it was yet not dispatched. I immediately cancelled the order and requested for a refund with them on which i was told that i need to wait for the packet to reach me and reject it when it does, post which they will return me the money. I then went to flipkart and ordered the same phone for 5800/- and was shocked to see it get delivered within a day with no extra cost just on the bais of my request to their customer care team. It's 28th May 2014 today and am yet to receive the refund from Snapdeal. The worst problem is that the managers i spoke to care a flying fick to look into the issue. I informed them of the same problems in 4 of my previous orders but they said they dont have my records. Shut Down Snapdeal! High Time!! Another point to be elaborated is that i hear their courier company Ecom Express has been formed by the once top guys of Bluedart. What a shame if a courier takes 1 week to get dispatch, with another week to be returned. Disgusting service! I await an apology and refund to the earliest so that i dont Sue you! Yasmin Ali [protected] [protected]@gmail.com

The order no. [protected] I had placed on 03 May 2014 comprised of 6 units and two if them were cancelled by the reseller/vendor without any information and I have received no communication regarding the subsequent refund even after raising this online multiple times. As per Snapdeal refund policy, for payments made using NEFT or credit card they refund within 5-7days. The most disappointing fact is that there is no single response or action after raising this over their online customer support option, even after repeated attempts !

I ordered product in snapdeal but received a different product.I returned their product the next day as per the procedure specified by them.But I just keep getting the mail that my payment is initiated and I will receive my money in 5 to 8 working days .But its been two months and I never got my money.When I call their customer care for complaints also I keep getting the same answer that I will receive my money shortly .But I never received my money.Please help me.

To whom it may concern I ordered Hp laptop from Snapdeal on 16th May 2014 with Order no. [protected]. It was about to be delivered on 21st may but it did not happen according to the mentioned date. We even tried to track our order through bluedart but they are unreachable on phone support. On bluedart's tracking page it is displayed that that our courier is kept on hold. By contacting to snapdeal the CC guy told us that it will definitely be delivered maximum upto 22nd of May 2014. After waiting for further 2-3 days We called to snapdeal on 24th may's evening. They responded with the ans. That we will call back you within 2 hours but nothing happened and they didn't even responded back after two hours. On call I clearly mentioned that if laptop is not delivered to me today I will send complaints to every consumer complaint site, but they didn't care about it. So I highly highly recommend to get away from Snapdeal as Snapdeal is misleading and betraying their customers. If they will not respond to us, we will lead this case to the consumer court.