Snapdeal.com Complaints & Reviews

I have recently purchased a Online Training Course from Snapdeal. The order ID is [protected]. The order was booked on April 15th. This being an online training course, I was expecting the order to be delivered in a couple of hours to my email ID, as it only involved sending out a userid and password (or a voucher) to access the course online. That was not to be. So, I raised a support request case with Snapdeal to help with an expedited dispatching on April 16th. Snapdeal CSR told me that the product was being shipped and should be received within a few days. I could not understand why it had to be delivered by postal email. As the CSR could only apologize and had no solutions to my problems, I asked him to arrange for a callback from snapdeal. This did not happen. I was tired following up, and didnt want to reason out why an online retailing company would dispatch the voucher (or userid/password) for a online course via postal mail. I checked again on April 21st and was shocked to see that the order was mentioned that it was delivered. There were no messages received that the order was being delivered. Also the order has not been delivered. I raised a case again on April 21st, and typical of snapdeal process they have told they will respond back in 48 hours, but have not heard so far. This is a very painful experience. These online retailing companies are taking a the indian consumer for a ride and it is these instances that test the qualities of a company. Considering that online retailing business will become mainstay, this kind of behavior should be severely punished so that customer service is instilled seriously in the minds of these companies.

Dear Sir/Madam, My name is Rohit Kumar Adhikari and I'd like to share that 3 months ago I ordered a "Lotto Black Sports Design Tracksuit" (order no.-[protected]) worth Rs. 665.00 from "Snapdeal.com" and when it delivered I got very disappointed to see the quality of it's fabric and decided to return it. So I sent it back to snapdeal.com via Overnite Courier AWB no. [protected] dated 30/01/2014 and asked for refund to money, after few days they confirmed that they received above product but now they are denying they didn't received the product yet even I've sent them the scan copy for AWB and Proof of Delivery but still they are not ready to refund me. So please help me out!

I had booked an order on Snapdeal.com. The order details are -

Product: San Frissco casual shoes
Order ID: [protected]

I was mentioned on their portal that the product would be delivered with 4-7 days. Every time I called up their customer care, I was told that the product would be delivered in another 2-3 working days.
After keeping me waiting for 15 days they cancelled the order saying that the product was not available at their end and they would refund the money.

My complaint is
- If the product was not their in their stock then why did they put that on their website for sale.
- Also they should not be allowed simply walk away from their accountability and should be penalized for the discomfort caused to customers for telling lie, keep them waiting and holding their money.

Regards.
Mohit Tandon

Hi I ordered Cosmos Royal Seat Tricycle on 22/01/14 from snapdeal I got it on 28/01/14. I found that the product is damaged and not the one I selected for purchase. I compliant to snapdeal on 30/01/14 they agreed to replace the product with the new one and reverse pick up the damaged product. They picked up the old tricycle from me and sent me the new product on 13/02/14 that is also having same issue. I again raised complaint on same day and asked transfer the money back don't want any to replacement as I lost my faith on snapdeal. Form that day onwards I am calling customer care and sending mails. Every time they replaying will get back to you soon but no response. On 18/03/14 I mailed them that I am going to raise in consumer court then they are asking for photo's of damaged product which I already packed. They didn't ask any photo's previously why they are asking now I am not getting It's already been 2 months the tricycle is laying down in my home without any use and money got stuck with snapdeal.Please help me to get my money back and take the corrective action on snapdeal to respond the customer within time. Order Number: [protected] Complaint Number: 4886300

My order number was [protected] dated[protected] at 12:42:02. From this order the product Milton Red Thermosteel Bottle - 1000 ML Flask having product code:[protected] was delivered to me on[protected]. I have opened the product on[protected] and to my astonishment I found that in place of my product here was a plastic bottle with stones in it. Pictures of which are attached. I've registered a complaint on your costumer care and they asked me to send pictures to this email.

Subject Incomplete order received Order ID [protected] Item Videocon VAG32HV-NF 32 Inches HD Ready LCD Television Query what is this? please call me, i have received the item without any of the accessories! how can you do this? list of missing accessories: 1.tv stand (around 500rs) 2.wall mount(around 400rs) 3.remote original(around 500rs) 4.connecting cable(100rs) 5.remote batteries(20rs) 6.user manual and all other accessories you have done fraud with your new and big buyer, very upset from your service in my 1st purchase .. this is my request to you to provide me the missing accessories or refund of money for missing accessories to maintain trust on snapdeal.com

Worst customer service one can imagine from Snapdeal
1) Item bought not received even after 20 days.
2) The Merchant, i.e., the snapdeal neither does keep track nor communicate to the customer the reasons of non delivery.
3) Still the the snapdeal cannot make any commitment for delivery, they are only doing lip services, like very sorry for inconvenience, will get back to you within 24 hours/48 hours, which never ends.
Pathetic, Cheater, Ignorant, Never to be relied again

I have purchased mixer juicer Grinder due to three jars facilities from Snap deal online site . I received only medium and larger jar however smaller jar is missing.This article is regarding my complain against delivery of wrong product.The complain no is 6001566 and the product order no is [protected].Its approx one week has been past and i haven't received any reply from the customer executive regarding this.I request you to kindly go through the request and do the needful at the earliest.

I am deeply disappointed with snapdeal service. 40 days back I had placed an order for an Office chair (order [protected]) which I wanted to gift my friend on his birthday. On 11th April, I got a message saying the order is ready with seller and will be shipped anytime. On 14th April, I got a message saying the product is delayed. On 17th April, I got a message saying the product is cancelled. On 17th April, I can see that the product is available on your portal. I am surprised with such contradictory statements. I am surprised with the supply chain model you have? I am surprised with the response from snapdeal agents. I am surprised that 40 days of my time is wasted for a gift. Why is that it took 40 days for you to understand that the product is not available? Why did you waste my time? Why are you wasting my time now? I need the reponse for this. Especially, your agents with names Ravi and Farhan was incapable of answering my queries. How worst the training you had given them.

I ordered a Symphony Air Cooler through mobile app from (Snap deal www.snapdeal.com) on 29th Mar ‘14 which had “Wheels and a Remote in the Pic for the price of 5950 I get the order delivered at my door step on 7th April, ‘14. When checked it does not have wheels nor any remote I call up the customer care support ([protected]) and tell that I am not satisfied with the product purchased and need a full refund of my money. Customer care agent assures that I will get a full refund of my money and says that I will get an email with instructions on how to return the product within 2 min assuring me that I will get a full refund of my money 20 min I do not get the email and I call back the customer care support stating that I have not got any email. I am told that it takes approx. 4 hrs for the email to be received. Till next day (8th April) I do not get any email with instructions on how to return the product and I call up Customer care support where one lady tell me that she is escalating my case and will get a call in 24-48 hrs assuring me that I will get a full refund of my money I get a call from Swati asking me what is wrong with the product and I inform her the same thing that this is not what I ordered and she says that I will get the details on returning the product in some time assuring me that I will get a full refund of my money. I get an email from her stating We apologise for the inconvenience caused. We would like to inform you that we are offering you a refund of Rs.600 /- for the missing remote and wheels in the form of SD cash. We request you to kindly revert to us along with your confirmation for the same so that we can proceed further. I call up the customer care support and inform that I do not need any SD cash, I need a full refund of my money again I am told that I will be contacted in 24-48 hrs assuring me that I will get a full refund I get an email again on 8th April stating “ We apologise for the inconvenience caused. We request you to to kindly send the pictures of the product delivered to you within 24 - 48 hour I take the picture of the Air cooler and send it via email 9th April, I get a call from Saurabh stating that its because of their discrepancy the photo showed wheels and a remote with the product. I tell him clearly that I wanted a product with wheels and a remote and I do not need this product and ask for a full return. He replies by stating that he is escalating my case and I will get a full refund of my money 10th April, I have not received any response on this nor have I received any email from Snap Deal I don't get a response till 14th April, no call no email no sms no communication from Snap deal When I call up on 15th April to ask about an update they say it will again take 24-48 hrs, I ask to speak to the supervisor I am told that they will arrange a call back within 4 hrs. I don't get a call nor any email communication from Snap Deal I call back again on 16th April and again I am told the same story, I demand to speak to the supervisor and I am again told will arrange a call back within 4 hrs when I insist on speaking to a supervisor without disconnecting the line I am transferred to farah who is the floor supervisor who assures that I will get an update within 24-48 hrs Today 18th April I do not have an update from Snap Deal and when I am on call right now with them they have just put me on HOLD and not even transferring me to a supervisor

My order no: [protected] (Lycans Assassin Laptop Skin) Ordered date:01/04/2014 Expected delivery date:03/04/2014 It has been delivered to the wrong destination. Even after calling customer care everyday, they could not solve the problem for more than 2 weeks. Pls help! E mail id: [protected]@hotmail.com

Dear Sir,
I had bought a Dell Inspiron 15 from Snapdeal.They had delivered a damaged product.after several complaints they picked up the product f from my place which was 27th of March 2014. I have been following up with them since then to refund me my money but I am not getting any response.Its 16Th of April and they had initially promised to get me a new product by 4 days or else refund me the amount. Please help as I am at complete loss and urgently need the money back.

I've purchased HP laptop Rs.35, 175/- through snapdeal.com debit card on 8th April 2014. Order No: [protected] estimated delivery as per snapdeal is 12th April 2014, It was shipped through Delhivery courier tracking no: [protected], I tried n number to times to courier customer care no +[protected] always saying all representatives are busy. http://track.delhivery.com/p/[protected] Even I have raised several complaints to snapdeal.com complaint no:5995426 on 14th April 2014, No response from either snapdeal nor delhivery till now. I spoke to customer and requested to refund since product not delivered as per policy 100% refund eligible, Now I am hearing that money will be processed/refund only after snapdeal.com get the product. My concern here is no one dont know where the product is or even not providing the timelines when the issue will be resolved. I've read the rules once again as per trustpay policy (TrustPay guarantees refund of the money customer have paid for the product and gives customer full flexibility to cancel your order till the time product is dispatched, No questions asked. ). Now snapdeal.com customer support asking me to wait until they receive the product from courier guys? Its not my fault its snapdeals mistake to associated with delhivery courier services. I am expecting my money should be credited in 7 days from tomorrow. Thanks in advance. Regards, Sekhar

My name is goldy suri.I bought tablate ambrane a3-7 (2g n 3g calling) this year(2014) feb from snapdeal.Com.L am giving you some details.
Invoice num : 743ae9/13-14/33433 1
Invoice date : 21-feb-2014
Ambrane tab a3 7
Imei : a7213f0005476
Order no : [protected]
Suborder no : [protected]
Amount : 8500
Buyer : goldy suri

My complaint is that the information about the product these people given on there website it is not true it is tottaly wrong.Because i am a new user of any tablet i read the product description and technical specifications carefully after that i purchaged ambrane tab from site.But when i show this product to technically sound person then i got to know that i have been cheated by snapdeal.Com.

They mentioned on website : processor cortex a9 1.5ghz.
But the processor is 1ghs.
They mentioned battery type is : 4000mah browsing time 5-6hours standby time upto 3days.
But battery is only 3500mah browsing time 3-4hours standby time upto 1day.
And more lies


This is there mistake and they have to pay for it.I dont want my money back.
All i need that first they rectify product information on there website.
Take back there product ( ambrane a3 -7 ) from me. And give me another
Product of configuration ( which they showed on there website ) (2g n 3g
Calling) via sim, 1.5ghz and 4000mah battery tablet not less than.
I want another product.

Because this is not only matter of money this is metter of justice that nobody
Can cheat you either on reputed website like snapdeal.Com.
They people broke my faith on online shopping.
Give me justice please.
Mr goldy suri

Through the online shopping website SNAPDEAL.COM, I had placed an order for 1T 3 star Airconditioner, Make Hithachi, Model no. Kaze Plus RAW311KUD, was placed on 22rd march 2014. The full payment was made through credit card. Delivery was made on 1st April 2014. The delivered product was found to be of wrong specification (RAW312KUDI). The same was informed immediately to snap deal through phone call and subsequently a mail was also sent.
It is informed to me that the wrong product will be taken back by 7th April 2014. It was not picked up. Then a mail was received on 7th April from Snapdeal asking to send back the product. I informed that my incapability to arrange the courier as I was on official tour. I told them to send their representative to collect the product from my house. Snapdeal informed that they will arrange reverse pickup in 4 days.
On 11th April nobody had come to pickup the product. The same was informed to them 12th April. On 13th April, they told that within 48 working hours, it will be picked.
I called them at their customer care number [protected] today, i.e. 15th April and again I was told that it will take 4 days.
I have not received the correct product even after 23 days of placing the order.

I had ordered shoes from snapdeal.com. it has now been over 8 days, and as per the website the product was supposed to be delivered within 8 days. When i mailed them regarding refund, they replied that cannot be refunded as the product has been shipped. I demanded for the docket number, which they dont provide. on that they say when you receive the product just dont accept it, then once when the product reaches back to to seller we will refund the money. I shop a lot online and i have never seen a purchase where the site puts such terms and conditions. now they dont reply to the mails neither refund the money. PS:; Never ever shop on snapdeal.com however cheap the offer may sound. As in the end you will loose money and not receive the product as well.

I ordered laptop from snapdeal.com as the price for the same was very cheap and went ahead and made the order and sold my old laptop in anticipation of the laptop after one day i receive a call that your order has been cancelled due to error in pricing. How can they cancel it(they made an offer on their site and I accepted it by placing the order) it is a breach of contract. Please suggest me a course of action against snapdeal.com as i have suffered and had to sell my old laptop at very unfair price to pay for my order and now they have cancelled it.

Hi sir, I have bought an hand free of skullcandy on 2nd April 2014 from snapdeal, according to them they have to shipped the product within 7 days but till now they have not shipped my product. When i check the product again on their site, the product price is increased in my area not all other so i think that's why they have not shipped my product. Please help me. Product code= [protected] For more details please see the attached file.

Subject Incomplete order received Order ID [protected] Item Videocon VAG32HV-NF 32 Inches HD Ready LCD Television Query what is this? please call me, i have received the item without any of the accessories! how can you do this? list of missing accessories: 1.tv stand (around 500rs) 2.wall mount(around 400rs) 3.remote original(around 500rs) 4.connecting cable(100rs) 5.remote batteries(20rs) 6.user manual and all other accessories you have done fraud with your new and big buyer, very upset from your service in my 1st purchase .. this is my request to you to provide me the missing accessories or refund of money for missing accessories to maintain trust on snapdeal.com

Dear Sir, Order ID [protected] I ordered euroline Euroline EL 118 Hand Blender Black in the month of march 2014. I received the damaged product on 13th March 2014. Then I informed snapdeal customer support team and thereafter the reverse pick up was arranged. Subsequently I was given a replacement and the same was delivered on 21st March 2014. Surprisingly after detailed complaint, I received again a damaged product. Primafacie it seems that the earlier product is resend with the same packing. It reflects that snapdeal doesn't have any quality checks. The customer is terribly suffered. After loosing my faith in snapdeal and I requested for reverse pick up & refund. Since 21st March 2014, I am following with them, every time the telecallers are informed that they will look into it and will arrange for reverse pick up and subsequently refund. But so far no response. Today I spoke to telecaller Ms. Geetika. If the call are recorded for training and quality check, then action should have been taken. You cannot harass the customer. Till date, I called at least 10-12 times to snapdeal customer support but very poor response. Its nothing but use of customers money by snapdeal. Is the customer have any alternatives than filing a legal suit against snapdeal? Kindly advise.